Malaysia Airlines (Kuala Lumpur) missing flight MH 370 from Kuala Lumpur to Beijing on March 8, 2014 with 239 people on board tragically remains missing. Several articles and a book have expressed many different unproven theories. No part of the aircraft has been officially found. The latest unproven theory, written by former Proteus Airlines CEO Marc Dugain and published by Paris Match, claims the the Boeing 777-200 ER may have been hijacked by a “remote control system” and possibly shot down by U.S. forces near Diego Garcia in the Indian Ocean. The U.S. has denied the aircraft came down near the British island.
Google Maps: Diego Garcia in the lonely Indian Ocean. A close-up of the British island below.
Read the full story from France 24: CLICK HERE
On November 10, 2014 Malaysia Airlines issued this statement (the last statement from the airline on MH 370):
Malaysia Airlines refers to recent news articles speculating on an official declaration of loss of flight MH 370.
Addressing the speculation to family members via letters, the airline highlighted that any course of action is always guided by the advice of the technical team in charge of the search operations.
The assurances given to us are that the ongoing search and recovery operations will remain and will not be discontinued.
Recent speculation in the press regarding a declaration of loss followed the expression of a personal opinion only. Any information regarding MH 370, the search and recovery operations and any matters related to the missing aircraft will only be communicated by the Joint Agency Coordination Centre (JACC).
Malaysia Airlines is hopeful that we will find closure to this tragedy and we support and thank our government as well as the governments of Australia and China for their invaluable assistance in this time of crisis.
The airline shares the pain and anguish of family members in having to deal and come to terms with this situation, as such we have assured them that locating the aircraft and recovering the flight data recorders remain the key priority. Every party involved in this complex operation is as determined as the families and Malaysia Airlines to find answers to our many questions.
With regard to the level of compensation available pursuant to the Montreal Convention, or similar applicable legal regime, the airline has made it very clear that payments are determined by law to take account of proven passenger and family circumstances and will be assessed accordingly.
Malaysia Airlines and its insurers remain steadfast to ensure that fair and reasonable compensation is paid to the families of all MH370 passengers in accordance with the law when the families are ready to discuss the issue. We have stated this publicly on many occasions and we reiterate that the airline will honour any commitments that we have made.
The well-being of the family members is always our main priority, and we will continue to communicate on any updates as and when we have them.
Our thoughts and prayers continue to be with the families of passengers and crew of MH 370.
What do you think?
Copyright Photo: Michael B. Ing/AirlinersGallery.com. Where is 9M-MRO? Missing Boeing 777-2H6 ER 9M-MRO (msn 28420) lands in Kuala Lumpur before the tragic disappearance.
Malaysia Airlines aircraft slide show:
Malaysia Airlines (Kuala Lumpur) missing flight MH 370 of March 8 with 239 passengers and crew members on board remains missing. The next phase of the search is likely to move the search area several hundred miles to the south in the southern Indian Ocean.
The Associated Press first reported this change, citing Martin Dolan, chief commissioner of the Australian Transport Safety Bureau (ATSB).
The Bluefin-21 will be redeployed in this new area. The exact new area is still being determined.
On May 26 Martin Dolan issued this statement about the search:
By Martin Dolan, Chief Commissioner
It’s now been more than 11 weeks since Malaysia Airlines flight MH 370 disappeared from air traffic control radar after taking off from Kuala Lumpur on a scheduled passenger service to Beijing.
Despite one of the most intensive and coordinated air and sea search efforts ever undertaken, there has not yet been any sign of the missing aircraft.
The complexities surrounding the search cannot be understated. It involves vast areas of the Indian Ocean with only limited known data and aircraft flight information. While it is impossible to determine with certainty where the aircraft may have entered the water, all the available data indicates a highly probable search area close to a long but narrow arc of the southern Indian Ocean.
It is now highly unlikely that surface debris from the aircraft will be spotted. This means that the most effective way to continue the search is to look for MH370 under the water.
The search will be a major undertaking.
The complexities and challenges involved are immense, but not impossible.
Following an announcement by the Prime Minister of Australia in late April, and at the request of the Malaysian government, the ATSB is planning an intensified underwater search of a 60,000 square kilometre area—roughly the size of Tasmania.
As part of its search operations, the ATSB’s initial work involves:
reviewing existing information, from an expert satellite working group, to refine a search zone of up to 60,000 square kilometres in the southern Indian Ocean
conducting a bathymetric survey to map the search area
consulting with domestic and international authorities—including various oceanographic institutions and private companies—to prepare the plan and specialist services required for the next search phase.
The bathymetric survey— or mapping of the ocean floor— has already commenced, with the Chinese survey ship Zhu Kezhen conducting a survey of the areas provided by the ATSB. Zhu Kezhen will shortly be joined by a contracted commercial survey vessel in June. Taking around three months to complete, the bathymetric survey will give us crucial knowledge of the seafloor terrain needed to begin the underwater search.
The intensified underwater search will aim to locate the aircraft and any evidence (such as aircraft debris and flight recorders) to assist with the Malaysian investigation. The equipment used for the search will likely include a towed sonar, an Autonomous Underwater Vehicle with mounted sonar, and optical imaging equipment. We expect the search to begin in several months and take up to 12 months to complete.
The search will be a major undertaking. The complexities and challenges involved are immense, but not impossible. The best minds from around the world have been reviewing, refining and localising the most likely area where the aircraft entered the water, which is why we remain confident of finding the aircraft.
On May 26 the ATSB issued this detailed statement on the considerations of where it will search for MH 370:
At the request of the Malaysian Government, Australia is leading the search for missing Malaysia Airlines Flight MH 370 in the Indian Ocean. The search is a complex operation that involves vast areas with only limited data and aircraft flight information available.
Over-water aircraft accident locations are usually found by conducting a broad-area aerial search. The search area is generally determined by a combination of:
Position information from ground-based radar systems (maximum range is generally 250 NM)
Position information automatically transmitted from the aircraft at regular intervals
Position reports from the crew
Re-tracing the planned flight route
Eye-witness reports (possibly located on the shore, on other aircraft or on ships)
Uncertainty in the position of an accident location increases with time from the aircraft’s last known position (fix) so the search area will expand accordingly as the position data becomes ‘stale’.
Once floating wreckage is observed, reverse-drift techniques can be used to help determine the aircraft impact location. Only a small-area underwater search is then required to locate the wreckage and map the wreckage field. This underwater search can be aided by the underwater locator beacons fitted to flight recorders. As the beacons have a limited duration of nominally 30 days and to minimise the inaccuracies of the reverse-drift calculations, it is important that an aerial search is commenced as soon as possible and the floating debris is found quickly.
In the case of MH 370:
The aircraft departed Kuala Lumpur at 1641 UTC
The final automatically transmitted position from the aircraft occurred at 17:07 UTC
No radio communications were received from the crew after 17:19 UTC
The final ATC (secondary) radar fix occurred at 17:22 UTC
At 17:25 UTC the aircraft deviated from the planned flight route
The final primary radar fix occurred at 18:22 UTC
The satellite communications log indicated the aircraft continued to fly for another 6 hours
No confirmed eye-witness reports were received
The search in the Australian search and rescue zone commenced on 18 March (10 days after the aircraft went missing)
As a result, the search area for MH 370 has remained very large. A useful comparison is the search for Air France Flight 447 (AF 477), which crashed in the Atlantic Ocean on 1 June 2009. The AF447 aircraft was programmed to send its position automatically every 10 minutes, there were a number of fault messages transmitted via satellite during the last few minutes of flight and it was following the planned flight route. The search for the aircraft began on 1 June and the first surface wreckage was discovered on 6 June, 5 days after the accident. Given the relative accuracy of the aircraft’s last known position, a circular search area of 40 NM was defined (17,240 km²). After a search effort involving five separate phases, the aircraft wreckage was located on the ocean floor almost two years later.
As none of the traditional sources of data could be used to locate the aircraft wreckage from MH 370, it has been necessary to use novel sources of data and analysis techniques. This has led to a larger than typical search area; and there have been changes to its location as validation and calibration checks have been performed and the analysis is refined.
Determining the search area for MH 370
The flight path of MH 370 has three distinct sections; one under secondary radar in which the aircraft transponder was operational and ACARS messages were being transmitted, a primary radar section during which the aircraft was being tracked solely by air defence radar systems and the final stage for which the only information available was the satellite communications log data.
ACARS and radar data
The final ACARS transmission was at 17:07 UTC and provided location reports from the initial stage of the flight as well as a recording of the aircraft fuel remaining. The final secondary radar point was at approximately 17:22 UTC. The final primary radar point was at 18:22 UTC. Figure 1 shows the first and second sections of the flight.
Figure 1: MH 370 Flight path derived from Primary and Secondary radar data:
Satellite communications (SATCOM) data
Following the loss of primary radar, the only available information was from satellite signalling messages, also referred to as ‘handshakes’, between the ground station, the satellite and the aircraft’s satellite communication system.
For each transmission to the aircraft, the ground station recorded the burst timing offset (BTO) and the burst frequency offset (BFO).
Figure 2: Satellite communications schematic:
Burst Timing Offset (BTO)
The BTO is a measure of the time taken for a transmission round trip (ground station to satellite to aircraft and back) and allows a calculation of the distance between the satellite and the aircraft. Based on this measure, a possible location ring can be mapped on the surface of the earth (Figure 3). An analysis of SATCOM system parameters showed that the accuracy of the rings was ± 10 km. This analysis was validated using recorded BTO values from the initial stage of the flight when the aircraft’s position was known.
Figure 3: Satellite ring derivation:
There were 7 handshakes between the ground station and the aircraft after the loss of primary radar data. The location rings calculated from the recorded BTO values are shown in figure 4.
Figure 4: MH 370 timing (UTC) with corresponding rings arrowed:
Source: Inmarsat/Boeing /Google
The information from the BTO places the aircraft somewhere on each ring at the corresponding time. By taking the maximum speed of the aircraft into account, the rings can be reduced in length to arcs – there are some areas of the rings it simply could not have reached.
Burst Frequency Offset (BFO)
The BFO is the measure of the difference between the expected frequency of the transmission and the frequency received at the ground station. This difference is attributed to various sources including the Doppler Effect from the motion of the satellite and the aircraft, as well as some processing effects. Once the known components that contribute to the BFO are resolved, the remainder can be used to estimate the speed and direction of the aircraft. There are a large number of speeds and headings that can be consistent with a BFO recording. These are limited, however, by the operational constraints of the aircraft.
Candidate paths of different speeds were created which met the BTO ring location/time constraints and the predicted BFO values of these paths have been compared with the recorded values. The better the match, the higher the probability that the path was close to that of MH370.
Final handshake message at 00:19 (7th arc)
The 00:19 signalling message (7th arc) was a logon request from the aircraft. This is consistent with the satellite communication equipment on the aircraft powering up following a power interruption. The interruption in electrical supply may have been caused by fuel exhaustion.
Note on the satellite communication
The satellite’s normal function is essentially communication and it was never initially intended to have the capability to track an aircraft. Following the Air France 447 accident, Inmarsat engineers began recording the BTO in order to provide another potential means of geo-locating aircraft in the event of a similar accident.
Aircraft Performance Calculations
Estimates of fuel consumption were calculated from the time of the last recorded fuel quantity, using a range of flight paths and speeds. The results of these calculations were consistent with fuel exhaustion occurring close to the 7th arc.
Several teams independently provided both satellite communications and performance analysis as part of the validation process. The location of 9M-MRO on previous flights as well as the locations of other aircraft in the air at the same time were all used to validate the techniques.
An international air and maritime force conducted a surface search of drifted regions along the 7th arc from 18 March to 28 April 2014. A drifted region is created by modelling the movement of an area of water over the time period when the surface search is conducted. During this time, no debris was identified to be likely from MH 370.
Acoustic detections possibly related to underwater locator beacons were made by two vessels in the refined probability area from 5 – 8 April 2014. To further investigate these signals, a search of the ocean floor around the detections was performed by a number of vessels. To date no further sign of MH370 has been detected.
Low frequency hydroacoustic signals present in the Indian Ocean are being examined to determine whether they can provide any information to help define the search area. These signals are recorded by hydrophones as part of the United Nations Comprehensive Nuclear-Test-Ban-Treaty Organisation (CTBTO) or the Integrated Marine Observing System (IMOS).
Use of waypoints
Comparison of possible flight paths with tracks using waypoints is also under consideration.
There is only one published north-south air route in the south-eastern Indian Ocean. Air route M641 connects Cocos Island to Perth and has four waypoints. The air route crosses the area where the four acoustic signals were detected.
Shape of the search area
At the time MH 370 reached the 7th arc, the aircraft is considered to have been descending. A study completed after the Air France 447 accident concluded that the majority of aircraft in loss of control accidents were found within 20 nautical miles (32 km) of their last known position. This provides a reasonable limitation for the size of the search area across the arc.
Additionally the Australian government through the ATSB on May 26 explained how it is searching for missing flight MH 370:
The Australian Transport Safety Bureau (ATSB) is leading the underwater search for missing Malaysia Airlines flight MH 370. All the available data indicates the aircraft entered the sea close to a long but narrow arc of the southern Indian Ocean.
The search is a complex operation that will involve a range of vessels, equipment and expertise to cover 60,000 square kilometres of ocean floor.
During the first stage of the search, the ATSB is tasking a Chinese PLA-Navy ship to undertake a bathymetric survey of the 60,000 square kilometre search area. A contracted commercial vessel with join the survey in June. The bathymetric survey will provide a map of the underwater search zone, charting the contours, depths and hardness of the ocean floor.
While the ocean depth of the search zone is understood to be between 1000 m and 6000 m, we currently have very limited knowledge of the sea floor terrain facing the underwater search operation. The information we receive from the bathymetric survey will give us crucial data to plan and conduct the intensified underwater search.
How the survey’s done
The operation will involve a ship surveying the ocean floor using multi beam sonar, which is capable of collecting high quality data to water depths of up to 6,000 m.
Multibeam sonar is a common offshore surveying tool that uses multiple sound signals to detect the seafloor. Due to its multiple beams it is able to map a swath of the seabed under the ship, in contrast to a single beam sonar which only maps a point below the ship. Different frequencies are used to map different water depths, with higher frequencies (>100kHz) used for shallow water and low frequencies (<30 kHz) for deep water.
Generally, the multibeam sonar transducer is mounted rigidly to the hull of the survey vessel and its position can be calculated very accurately. Other parts of the multibeam system include auxiliary sensors such as motion-sensing systems and Global Positioning Systems (GPS) to ensure accurate positioning, motion sensing and sound speed measurement system.
A modern multibeam sonar transducer typically uses the Mills Cross telescope array. The sound is transmitted from transducers that are perpendicular to the survey track. Consequently, the sound pulses forms a transmit swath that is wide across-track and narrow along-track. The returning sound pulses, which are mainly recording the impedance contrast and seafloor topography, are received by the receivers which are mounted parallel to the survey track. These return beams are narrow across-track.
Unlike the sidescan sonar which commonly produces only acoustic backscatter data (i.e. hardness), the multibeam sonar generates both water depth and seafloor hardness data concurrently.1
How many vessels will be involved in the survey
The Chinese PLA-Navy ship Zhu Kezhen (872) is already in the search area conducting a bathymetric survey of an area provided by the ATSB. A contracted survey vessel will arrive in the search area in early June.
How long it will take?
It is expected that the bathymetric survey will take around three months to complete, but this will depend on a number of factors, such as weather conditions, during the survey operations.
The underwater search will begin when we have enough data from the bathymetric survey to start searching. This means that the underwater search will begin while the survey is still being completed.
On June 4 the ATSB issued a request for specialist help in determining the new search area (all proposals are due by June 30):
The ATSB has released a request for tender to acquire the services of a specialist company capable of conducting a deep-water search under ATSB direction for missing Malaysia Airlines Flight MH 370.
Engaged as a prime contractor, the company will provide the expertise, equipment and vessel(s) necessary to undertake an intensified underwater search for the missing Boeing 777 aircraft in the defined zone in the southern Indian Ocean.
While the precise search zone is currently being established by an international search strategy working group, it is expected that the successful tenderer will search an area up to 60,000 square kilometres based on the ‘seventh handshake’ arc where the aircraft last communicated with the Inmarsat satellite. Definition of the search zone will be finalised within two to three weeks.
The successful tenderer will localise, positively identify and map the debris field of MH 370 using specialist equipment such as towed and autonomous underwater vehicles with mounted sonar and/or optical imaging systems.
The intensified search will begin in August 2014 and is expected to take up to 12 months, depending on weather conditions. The successful tenderer will use the data from a bathymetric survey (already underway) to navigate the search zone, which has water depth between 1000 and 6000 metres.
The search vessel(s) used by the prime contractor may also be coordinated with other vessels also undertaking search activities in the search zone on behalf of other countries.
A copy of the request for tender is available on the AusTender website at http://www.tenders.gov.au. Request for tender submissions are due by 5.30pm AEST on June 30, 2014.
At the request of the Malaysian Government, the ATSB is leading the search for missing Malaysia Airlines Flight MH370.
Search for MH 370 Facts and Statistics:
Joint Agency Coordination Centre of Australia has issued these statistics on the search for MH 370:
Search for MH 370 facts and statistics
- Prime Minister Tony Abbott advised of the establishment of the JACC on 30 March 2014, headed by Air Chief Marshal Angus Houston AC AFC (Ret’d).
- Malaysia has lead investigative responsibility and the international accident crash investigation is based out of Kuala Lumpur.
- Malaysia, the United States of America, the United Kingdom, China, the Republic of Korea, Japan, New Zealand and Australia were all involved in the visual search.
- Over 4,600,000 square kilometres of ocean surface were searched.
- 345 search sorties were conducted by military aircraft for a total of over 2,998 hours.
- Over 30% of the military flights were made by Royal Australian Air Force planes.
- Aircraft that were involved in the visual search included:
- - 8 x Royal Australian Air Force ( 4 x AP-3C Orion, 2 x E-7A Wedgetail, 1 x KA350 King Air, 1 x C-130J Hercules)
- - 1 x Royal New Zealand Air Force (P-3K2 Orion)
- - 2 X United States Navy (P-8A Poseidon)
- - 2 x Peoples Liberation Army Air Force (IL – 76)
- - 3 x Japan (2 x Japanese Maritime Self Defense Force P-3C Orion and 1 x Japanese Coast GuardGulfstream V)
- - 2 x Republic of Korea (1 x ROK Navy P-3C Orion & 1 x ROK Air Force C-130H)
- - 3 x Royal Malaysian Air Force (3 x C-130H Hercules)
- Over 25 million litres of aviation fuel was used during the course of the visual search.
- Up to 19 ships were used to cover the search area.
- - 5 x Australian ships (1 x Replenishment Ship – HMAS Success, 1 x Frigate – HMAS Toowoomba including 1 x Seahawk Helicopter, 1 x Frigate – HMAS Perth, 1 x Australian Defence Vessel – Ocean Shield, 1 x Motor Vessel – Seahorse Standard)
- - 1 x USA ship (1 x Replenishment Ship – USNS Cesar Chavez)
- - 2 x UK ships (1 x Survey Ship – HMS Echo and 1 x Submarine – HMS Tireless)
- - 10 x Chinese ships (1 x Destroyer – Haikou, 2 x Amphibious Landing Dock – Kunlunshan & Jinggangshan, 1 x Coast Guard Vessel – Haixun 01, 2 x Ocean going Rescue Vessel – Donghaijui 101 & Nan Hai Jiu 101, 1 x Ocean going Rescue Vessel – Ben Hai Jiu III Wars 115, 1 x Replenishment Ship – Quindao Hu, 1 x Ice Breaker – MV Xue Long including Chinese Helicopter 7102, 1 x Survey Ship – Zhu Kezhen)
- - 2 x Malaysian ships (1 x Frigate – Lekiu 30, 1 x Replenishment Ship – Bunga Mas Enam BM-6)
- Bluefin-21 conducted a sub-surface search of over 850 square kilometres of the ocean floor.
Malaysia Airlines (Kuala Lumpur) missing flight MH 370 remains missing. No sign of the aircraft has been located. According to Reuters the search area is being expanded once again:
“The undersea search for missing Malaysia Airlines flight MH 370 is to be extended beyond the small area identified as its most likely resting place as the quest for any sign of the missing plane enters its 50th day on Saturday (April 26).
The submarine drone Bluefin 21 has so far searched about 95 percent of a 10 square km (6.2 square mile) area of the Indian Ocean seabed, pinpointed after the detection of acoustic pings believed to be from the plane’s black box flight recorders.”
Read the full report: CLICK HERE
Bad weather and rough seas disrupts the search for debris from Malaysia Airlines missing flight MH 370
Malaysia Airlines (Kuala Lumpur) missing flight MH 370 with Boeing 777-2H6 ER 9M-MRO (msn 28420) with 239 souls on board remains lost somewhere in the remote south Indian Ocean. So far, no confirmed debris has been located from the missing flight.
According to Reuters, “bad weather and rough seas today (March 25) forced the suspension of the search for any wreckage of the missing Malaysian jetliner that officials are now sure crashed in the remote Indian Ocean with the loss of all 239 people on board.”
Australian Maritime Safety Authority (AMSA) which is leading the search from Perth, Western Australia, issued this map and statement today:
A search and recovery operation for the missing Malaysia Airlines aircraft in the southern Indian Ocean will resume on Wednesday, March 25.
Prime Minister Tony Abbott confirmed on Tuesday the focus is now on search and recovery of any objects related to the ill-fated Malaysian Airlines flight MH370.
A visual search will resume tomorrow when the weather is expected to improve after gale force winds and heavy swells resulted in the suspension of the search operation on Tuesday.
As many as twelve aircraft are expected to be involved in the search tomorrow, including seven military aircraft and five civil aircraft.
HMAS Success will return to the search area and conduct a surface sweep of an area identified on Monday afternoon by a Royal Australian Air Force P3 Orion as the location for several objects of interest.
A total of six countries are now assisting in the search – Australia, New Zealand, the United States, Japan, China and the Republic of Korea.
India has also offered to join the search and recovery operation.
China’s polar supply ship Xue Long (Snow Dragon) and three other Chinese ships are expected to arrive in the search area on Wednesday.
Read the full report: CLICK HERE
Malaysia Airlines today issued this statement:
By: Tan Sri Md Nor Md Yusof, Chairman of Malaysia Airlines
As you will be aware, last night the Prime Minister of Malaysia, Dato’ Seri Najib Tun Razak, announced new evidence regarding the disappearance of MH370 on March 8.
Based on this evidence, the Prime Minister’s message was that we must accept the painful reality that the aircraft is now lost and that none of the passengers or crew on board survived.
This is a sad and tragic day for all of us at Malaysia Airlines. While not entirely unexpected after an intensive multi-national search across a 2.24 million square mile area, this news is clearly devastating for the families of those on board. They have waited for over two weeks for even the smallest hope of positive news about their loved ones.
This has been an unprecedented event requiring an unprecedented response. The investigation still underway may yet prove to be even longer and more complex than it has been since March 8. But we will continue to support the families – as we have done throughout. And to support the authorities as the search for definitive answers continues. I will now ask our Group Chief Executive¸ Ahmad Jauhari Yahya, to provide you will with fuller details of our support for the families.
By: Ahmad Jauhari Yahya, Group Chief Executive Officer, Malaysia Airlines
I stand before you today not only as the Group Chief Executive Officer of Malaysia Airlines, but also as a parent, as a brother, as a son. My heart breaks to think of the unimaginable pain suffered by all the families. There are no words which can ease that pain. Everyone in the Malaysia Airlines family is praying for the 239 souls on MH370 and for their loved ones on this dark day. We extend our prayers and sincere condolences.
We all feel enormous sorrow and pain. Sorrow that all those who boarded Flight MH370 on Saturday 8th March, will not see their families again. And that those families will now have to live on without those they love. It must be remembered too that 13 of our own colleagues and fellow Malaysians were also on board.
And let me be very clear on the events of yesterday evening. Our sole and only motivation last night was to ensure that in the incredibly short amount of time available to us, the families heard the tragic news before the world did. Wherever humanly possible, we did so in person with the families or by telephone, using SMS only as an additional means of ensuring fully that the nearly 1,000 family members heard the news from us and not from the media.
Ever since the disappearance of Flight MH370 Malaysia Airlines’ focus has been to comfort and support the families of those involved and support the multi-national search effort. We will continue to do this, while we also continue to support the work of the investigating authorities in the Southern Indian Ocean.
Like everyone else, we are waiting for news from those authorities. We know that while there have been an increasing number of apparent leads, definitive identification of any piece of debris is still missing. It is impossible to predict how long this will take. But after 17 days, the announcement made last night and shared with the families is the reality which we must now accept. When Malaysia Airlines receives approval from the investigating authorities, arrangements will be made to bring the families to the recovery areas if they so wish. Until that time, we will continue to support the ongoing investigation. And may I express my thanks to the Government and all of those involved in this truly global search effort.
In the meantime, Malaysia Airlines’ overwhelming focus will be the same as it has been from the outset – to provide the families with a comprehensive support program. Through a network of over 700 dedicated caregivers, the loved ones of those on board have been provided with two dedicated caregivers for each family, providing care, support and counsel. We are now supporting over 900 people under this programme and in the last 72 hours, we have trained an additional 40 caregivers to ensure the families have access to round-the-clock support.
In addition, hotel accommodation for up to five family members per passenger, transportation, meals and others expenses have been provided since March 8 and that will continue.
Malaysia Airlines has already provided initial financial assistance of $5,000 per passenger to the next of kin. We recognize that financial support is not the only consideration. But the prolonged search is naturally placing financial strain on the relatives. We are therefore preparing to offer additional payments as the search continues.
This unprecedented event in aviation history has made the past 18 days the greatest challenge to face our entire team at Malaysia Airlines. I have been humbled by the hard work, dedication, heartfelt messages of concern and offers of support from our remarkable team. We do not know why, and we do not know how this terrible tragedy happened. But as the Malaysia Airlines family, we are all praying for the passengers and crew of Flight MH370.
Copyright Photo and Map: AMSA.