Category Archives: AirAsia (Malaysia)

A message from AirAsia’s Tony Fernandes, 96% of the fleet grounded

AirAsia issued this statement from the CEO:

When Kamarudin and I started AirAsia nearly 20 years ago, we had a dream of allowing everyone the opportunity to fly. Sadly, that opportunity has now been taken away from us for now.

It’s an uncertain time. Never could I have imagined it, no one could have predicted it and yet everyone has been touched by it. So I want to be open and transparent with you in this time of uncertainty.

There’s no denying that our industry has been hit hard, and we are no exception. This is possibly the biggest challenge we have ever had to face. We have no revenue coming in, 96% of our fleet is grounded and we still have significant ongoing financial commitments such as fuel suppliers and leasing agents.

We are doing everything possible to reduce costs during this time so we can come back fighting as fast as possible and continue to be the world’s best low cost carrier, enabling everyone the ability to fly with our great value and service.

We are one of the few airlines world over who has kept all of our staff on. AirAsia is a family and there are tens of thousands of Allstars who depend on the business for their livelihoods and the wellbeing of their own families. Kamarudin and I will not be taking a salary during this period and Allstars from across the business have accepted temporary pay reductions of anywhere between 15-75%,depending on seniority, to share the impact this is having on our business. I thank them for their sacrifice and in keeping the big picture in mind as we navigate this together.

In spite of all these challenges, I want to assure you that AirAsia is strong and remains firmly focused on the future and serving you, our guests . I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected. Like all airlines, AirAsia had no choice but to cancel a large number of flights due to government restrictions in an effort to contain the spread of COVID-19.

I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.

While we strongly encourage you to accept the credit which is instant and comes with a 365-day validity and allows you to change your flight date for an unlimited number of times, we do accept requests for refund on a case by case basis. However, due to the overwhelming number of requests that we have received, it may take a long process of between 12 to 16 weeks.

I also want to acknowledge the comments I’ve seen about our virtual Allstar AVA. Please know that we take your feedback seriously and my team is making improvements to the system daily. Currently our team and AVA are handling 10 times the normal volume of queries, which is now at about half a million guests on a daily basis.

We are working tirelessly, around the clock, to provide assistance to each and every one of you. We’ve mobilised additional support to our customer happiness team, including 1,800 Allstars from other functions, who have rolled up their sleeves and volunteered to help, so more live agents are available to assist you via our LiveChat, Facebook Messenger, Twitter & WeChat 24/7.

We’ve never had a time like this before and we are doing our best. We are not always perfect but we strive to do all we can for our people and our customers at all times. This is unprecedented but it is also temporary and we will be back, stronger than before, repainting the skies red and making sure everyone can fly again.

Until then…

Stay home. Be safe. And look to the future.

#InThisTogether

Lots of love,

Tony

AirAsia (Malaysia) aircraft photo gallery:

AirAsia takes delivery of its first Airbus A321neo

AirAsia officially welcomed the future of its single-aisle fleet with the arrival of its first Airbus A321neo aircraft on November 22, that is set to present the airline group with greater efficiencies and higher capacity.

This is the first of 353 A321neos on order by the AirAsia Group which will eventually replace the existing fleet of A320 and A320neo aircraft throughout the network covering Malaysia, Thailand, Indonesia, the Philippines, India and Japan.

It is now set to become the first A321neo aircraft operating in Malaysia.

With 236 seats – a 27% increase in capacity compared to AirAsia’s present fleet of A320 (180 seats) and A320neo (186 seats) – the A321neo will enable AirAsia to serve strong ongoing demand across the network with significant operational efficiencies and open up opportunities to explore new destinations, with more than 10% fuel savings.

AirAsia will initially operate the aircraft from its Kuala Lumpur hub to cities across Asia, with the first destinations including Kuching, Kota Kinabalu, Singapore, Bangkok and Shenzhen.

The new aircraft, with registration number 9M-VAA, was welcomed by Malaysia’s Minister of Tourism, Arts and Culture YB Datuk Mohamaddin Ketapi, together with AirAsia’s senior management team in a ceremonial event at Sepang Aircraft Engineering (SAE) here today.

Earlier this year, AirAsia converted 253 orders for the A320neo to the larger A321neo version, with a total of 353 aircraft on order, making AirAsia one of the world’s largest customer for the A321neo.

AirAsia Group currently operates a wholly Airbus Family fleet of aircraft, flying out of its hubs in Malaysia, Thailand, Indonesia, the Philippines, India and Japan.

Photo: AirAsia. 9M-VAA wears a special “3.2.1 take off” livery.

AirAsia expands it online platform by offering services of other airlines

AirAsia has made this announcement:

AirAsia has expanded its online offering to include flights on other airlines as it transforms airasia.com into Asia Pacific’s leading travel and lifestyle platform.

Announced in partnership with leading travel technology company Kiwi.com, destinations such as London, Dubai, Madrid and Auckland are now available to the more than 50 million unique monthly users who choose to book flights, hotels, activities and more on airasia.com.

airasia.com CEO Tony Fernandes said, “Today is an unbelievable day. When we started AirAsia as a low-cost airline back in 2001, I never thought one day we would be selling our competitors. But if there’s one thing I’ve learned, it’s never say never. Never say never and believe the unbelievable. Today, with the help of Kiwi.com, we are reinventing ourselves as more than just an airline, bringing to life our vision for airasia.com to be the region’s one-stop travel shop.”

Powered by Kiwi.com, AirAsia’s website users will be able to book travel on more than 100 airlines to destinations currently not served by AirAsia, including Europe, Australia, New Zealand, the Middle East and the Americas.

Spain_BIG_Pablo_KV_4X5_MY.jpg

To celebrate the announcement and its partnership with Davis Cup by Rakuten, which takes place on November 18-24, 2019 in Madrid, Spain, AirAsia has kickstarted a global marketing campaign featuring its very own Spanish Allstar, airasia.com Head of Product Pablo Sanz Salcedo

The campaign comes off the back of the company’s reorganization, which separates AirAsia’s airline operations from its travel and lifestyle arm, airasia.com. Since the reorganisation was announced in August this year, more than 700 Allstar staff have been recruited, and in addition to being based across Asia Pacific, a new airasia.com campus will open in central Kuala Lumpur early next year.

AirAsia orders more Airbus aircraft

AirAsia has signed two major agreements with Airbus, covering the order of an additional 12 A330neo and 30 A321XLR aircraft, as well as a memorandum of agreement to support the development of the Malaysian aerospace industry.

As part of the deal, Airbus will expand its maintenance, repair and overhaul (MRO) presence in Malaysia and establish the Airbus Malaysia Digital Initiative to enhance the competitiveness of the local aerospace sector through the application of new digital technologies, in line with the government’s vision to make Malaysia a regional aerospace hub.

Airbus will also boost its commitment to the Aerospace Malaysia Innovation Centre (AMIC) – of which it is a founding member – by appointing an Innovation Technical Director and increasing its funding for joint research programmes, including into the production of sustainable aviation biofuels in Malaysia.

The agreements were signed by Airbus CEO Guillaume Faury and Tan Sri Rafidah Aziz, Chairman of AirAsia X Berhad for the aircraft purchase and Datuk Kamarudin Meranun, Executive Chairman of AirAsia Group Berhad for the industrial projects.

The signing ceremony was witnessed by Tun Dr Mahathir Mohamad, the Prime Minister of Malaysia. Also present was AirAsia Group CEO Tan Sri Tony Fernandes.

Airbus is the largest international partner for the Malaysian aerospace industry. Its sourcing and services businesses in the country are now valued at some US$400 million per annum for the local economy, a figure expected to rise to more than US$550 million every year with these new initiatives.

AirAsia also signed an agreement for a firm order of 12 additional Airbus A330neo aircraft, (taking the total from 66 to 78 A330neos on order) and 30 state-of-the-art A321XLR aircraft, to join AirAsia’s future long-haul fleet. The introduction of the A321XLR provides AirAsia X with greater flexibility to better manage capacity on key routes as well as respond to seasonal demand. The A321XLR also gives AirAsia X an advantage when it comes to exploring opportunities to operate non-stop flights between Southeast Asia and secondary cities in countries like Australia, China and Japan.

AirAsia upsizes Airbus A320neo order to larger A321neo

 

AirAsia will upsize its future Airbus single aisle fleet, converting 253 orders for the A320neo to the larger A321neo version. The change will enable the airline to offer higher capacity in response to ongoing strong demand across its network. AirAsia becomes the world’s largest customer for the A321neo.

In total, AirAsia has placed orders for 592 A320 Family aircraft. Following the upsizing, AirAsia’s backlog with Airbus includes 353 A321neo. To date, the airline has taken delivery of 224 A320 Family aircraft, flying out of its bases in Malaysia, India, Indonesia, Japan, the Philippines and Thailand.

Image: Airbus.

AirAsia paints the skies (RED), featuring 88rising, with a new logo jet

(AirAsia)RED

AirAsia has made this announcement:

AirAsia is proud to announce our partnership with (RED)® in support of the Global Fund to fight AIDS in Asean.

The funds generated from the (AirAsia)RED partnership will go directly to the Global Fund to support HIV/AIDS programs in Southeast Asia, home to nearly 1.8 million people living with HIV, according to 2017 UNAIDS data.

AirAsia has pledged proceeds from its current Free Seats promotion and various activities planned for 2019.

For every seat sold on airasia.com and the AirAsia mobile app until noon on Wednesday (GMT +8), AirAsia will donate 20 US cents, enough to buy one day’s worth of live-saving antiretroviral treatment for someone living with HIV.

In addition, AirAsia and (RED) will be collaborating with leading global Asian music label, 88rising, to launch a new Asean music and arts festival in 2019 to drive positivity and awareness of HIV/AIDS in the region. Dates, location and line-up will be announced at a later date.

The partnership was announced at the unveiling of a special (WEAREALLCHAMPIONS)RED livery at Sepang Aircraft Engineering (SAE). Guests were treated to a live performance by Los Angeles-based rapper Dumbfoundead, an 88rising collaborator who performed at their recent Head in the Clouds festival in the US.

The event was attended by Malaysian Minister of Health Datuk Seri Dr Dzulkefly Ahmad, Malaysian Youth and Sports Minister Syed Saddiq Syed Abdul Rahman, Malaysian AIDS Foundation (MAF) Malaysian Business Consortium on HIV/AIDS Manager Dr Rethish Raghu, MAF Advocacy Manager Dayana Omar, (RED) CEO Deborah Dugan, 88rising Founder and CEO Sean Miyashiro, AirAsia Group CEO Tony Fernandes and AirAsia Group Head of Branding Rudy Khaw, among others.

(RED) CEO Deborah Dugan said, “We couldn’t be more excited to partner with such a creative and innovative brand like AirAsia! Loved by millions and committed to making a real difference in Southeast Asia, the (AirAsia)RED partnership is literally taking the AIDS fight to new heights.”

88rising Founder and CEO Sean Miyashiro said, “88rising is absolutely over the moon with the idea of an amazing music and arts festival in Asean that empowers a young audience to save lives. All of 88rising will put all of our creative minds together to make this experience one of a kind, while creating massive awareness and engagement to a globally minded audience.”

AirAsia Group CEO Tony Fernandes said, “AirAsia has always been about making the impossible possible. Today’s global partnership is all about championing new opportunities, both for those living with HIV/AIDS and in terms of bringing a broader message of positivity and change to the Asean. And this is just the beginning. We have many more things planned with (RED), with support from 88rising, to supercharge outreach in the region, so watch this space.”

All images by AirAsia.

AirAsia launches Airbus A330 UFC branded livery to celebrate UFC partnership

AirAsia has launched the first UFC – branded livery on an AirAsia Airbus A330-300.

The aircraft is the first of its kind in the world to feature UFC branding and is sure to capture the attention of travelers all over the world.

AirAsia Group Head of Branding Rudy Khaw added: “We are pleased to unveil this special livery as the Official Airline of the UFC in Asia. Fight fans have been eagerly awaiting the return of UFC to Singapore, and we are thrilled to be able to present Cowboy vs Edwards for their enjoyment.”

Speaking of the launch, Vice President of Asia Pacific at UFC Kevin Chang said: “This is a special moment for our valued partner AirAsia and UFC. We’re committed to growing the brand and sport in Asia, and this collaborative partnership will continue to help us do that. We have a Fight Night in Singapore in less than a month, and this branded aircraft will add to the excitement of fans traveling there.”

Come June 23, fans can expect a world-class MMA event with athletes from around the world. A truly international fight card, UFC® FIGHT NIGHT SINGAPORE: COWBOY vs. EDWARDS presented by AirAsia boasts athletes from Australia, Brazil, China, England, Japan, Mexico, Philippines, Russia and the United States.

Photos by AirAsia.

 

First Airbus A320neo assembled in Tianjin delivered to AirAsia

AirAsia (Malaysia) has taken delivery of the first Airbus A320neo (9M-AGK) assembled at the Airbus Final Assembly Line Asia (FALA) at a dedicated ceremony in Tianjin, China. The aircraft, powered by CFM LEAP-1A engines, seats comfortably 186 passengers and is equipped with the innovative Space-Flex cabin.

AirAsia is the largest airline customer of the A320 Family with orders for 578 aircraft. These include 404 A320neo Family aircraft.

Aireen Omar, AirAsia Berhad Chief Executive Officer said: “We are very proud to receive the first Airbus A320neo fully assembled in Tianjin, China and we would like to congratulate Airbus, as well as the Chinese Government  for achieving yet another milestone. China is today one of the world’s most important markets for aviation, and we are honoured to be part of the development and rapid growth of China’s civil aviation. We are certainly proud to take delivery of this aircraft fully assembled in Tianjin and have this historic aircraft as part of our fleet”.

“The Airbus A320 aircraft has contributed immensely towards our business model and our operations. We received our first A320neo last year and this is our thirteenth Airbus A320neo that we are receiving for the group, which is also the 184th aircraft delivered by Airbus. As we expand our network and grow our fleet, it is important for us to stay at the forefront of our business. We are very pleased with the A320neo, which provides up to 15 percent fuel savings and an additional range of 500 nautical miles, which translates to a lower fares for our guests.” she added.

“I am very pleased to hand over the first A320neo to be assembled in Tianjin to AirAsia.  AirAsia will continue to benefit from the unique commonality between all variants of the Airbus Family and enjoy efficiencies throughout its existing fleet.” said Eric Chen, President of Airbus Commercial Aircraft China. “The delivery of the NEO is a milestone for our Asia Final Assembly Line, which will help to meet the robust demand of our customers in China and the Asia-Pacific region.”

The FALA in Tianjin, inaugurated in 2008 became the third single-aisle aircraft final assembly line location of Airbus worldwide, following Toulouse and Hamburg. It was also the first Airbus Final Assembly Line outside Europe. Today, some 340 aircraft have been assembled and delivered from Tianjin, China.

The A320neo Family incorporates the very latest technologies including new generation engines and Sharklets, which together deliver at least 15 percent fuel savings at delivery and 20 percent by 2020. With more than 5,200 orders received from 95 customers since its launch in 2010, the A320neo Family has captured some 60 percent share of the market.

Copyright Photo: Airbus.

Financial Times: AirAsia CEO pledges to prove that airline critics are wrong

AirAsia (Malaysia) (Kuala Lumpur) CEO Tony Fernandes (below) is fighting a critical report by the independent research firm GMT. The report, according to this story by The Financial Times, states the airline is “teetering on default”.

AirAsia CEO Tony Fernandes Time 100

Above Photo: AirAsia. Time Magazine previously proclaimed CEO Tony Fernandes as one of the Top 100 Most Influential People in the World.

 

This interesting read also explains the intricate financing of the group and lays out in a graph how the group is owned and financed.

AirAsia circle logoThis story is recommended.

Read the full report: CLICK HERE

AirAsia Taylor Swift Red Tour (AirAsia)(LR)

Photo Above: AirAsia. AirAsia in 2014 partnered with U.S. singer Taylor Swift and became the official airline for her Red Tour in Asia.

Top Copyright Photo: Michael B. Ing/AirlinersGallery.com. In conjunction with the 2014 Red Tour, AirAsia decorated this Airbus A320-216 9M-AHM (msn 3536) with the image of Taylor Swift.

AirAsia aircraft slide show: AG Airline Slide Show

AG Ad - Captain's Log 5.2015 (LRW)