Category Archives: Delta Air Lines

Delta’s 11th Annual Investor Day in Atlanta showcases business momentum

Delta Air Lines released this statement:

“It’s nice to host you in what I consider to be our living room. We’re doing this presentation under the wing of the Spirit of Delta.”

 

That’s how CEO Ed Bastian welcomed more than 100 investors and Wall Street analysts to Delta’s 11Misspelled Wordth annual Investor Day, which was hosted at the Delta Flight Museum in Atlanta. It was the first time in recent years that the event, which typically is in New York, was held in Atlanta.Bastian set forth many of Delta’s key financial, operational and customer experience achievements during the year, noting that Delta people who drive these results are setting Delta up for its climb forward in 2018.

 

He also strongly emphasized Delta’s plan to curb unit cost growth in 2018 excluding profit sharing to between 0 and 2 percent in 2018 through a variety of productivity and efficiency initiatives.

Bastian also mentioned Delta’s order of A321neos, saying, “We think it’s the best Misspelled Wordnarrowbody aircraft product in the sky, not only for our customers, but for our people to work with.”

Before fielding questions from analysts and investors, Ed rounded out his comments describing how Delta has five strategic advantages that differentiate it from competitors, updated December quarter guidance and debuted guidance for 2018 earnings-per-share growth.

 

Other speakers included Joanne Smith, Chief Human Resources Officer, who emphasized to the group that hiring the right people and reinforcing a strong brand as an employer will be key to keeping Delta’s strong culture going forward. She also mentioned that Delta’s Rules of the Road is a strong expression of values that guides the entire enterprise.”Rules of the Road is probably the best business book you’ll read,” she said.

Chief Marketing Officer Tim Misspelled WordMapes discussed how Delta listens to customers and how growing loyalty to Delta’s brand creates a durable revenue stream. “We listen with a bias toward action,” he said. “We listen with a bias toward doing something more because we genuinely are concerned with your experience and getting you to where you need to go with a great experience.”

President Glen Hauenstein outlined Delta’s revenue momentum, which is the best in years, and why the airline expects to generate positive PRASM in every quarter next year. That growth will be driven by Delta’s network, revenue premium and its increasing globalization, with new and expanded joint ventures and investments expected to yield hundreds of millions of dollars in financial benefits.

Chief Operating Officer Gil West said, “We truly have a culture of continuous improvement. This is something difficult to replicate – you not only need to have the hard skills to do it, but there has to be the people, the culture has to be receptive to continuous improvement. The organization really excels at that and people bring it to life.”

 

Paul Jacobson, Delta’s chief financial officer, discussed initiatives to reduce non-fuel costs through efficiency improvements and fleet transformation. Fuel prices are expected to remain “relatively stable” next year, he said.”We have to find ways and innovate to find ways to address costs in ways we haven’t done before,” he said.

Bastian closed out the event with a $25,000 donation presentation to the Atlanta chapter of Marine Toys for Tots. The donation was provided on behalf of attendees and was given in their name.

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Delta selects Airbus A321neo for narrowbody fleet renewal, orders 100 firm copies

Delta Air Lines Airbus A321-211 WL N310DN (msn 7293) DCA (Brian McDonough). Image: 936666.

Delta Air Lines and Airbus have agreed to terms for a 100 firm and 100 option order for state-of-the-art Airbus 321neo (new engine option) aircraft with deliveries beginning in 2020. The new jets, which will be powered by Pratt & Whitney geared-turbofan engines, will feature cutting-edge safety, efficiency and comfort.

“This is the right transaction at the right time for our customers, our employees and our shareholders,” said Delta CEO Ed Bastian. “Delta, Airbus and Pratt & Whitney share the same commitment to safety, efficiency, innovation and continuously improving the customer experience. This order for the state-of-the-art A321neo with Pratt’s Pure Power next-generation jet engines reflects our long-term commitment to these values for Delta people and all our constituents.”

Airbus A321neo

Delta A321neo

Delta will configure the A321neo to a total of 197 seats including seating for 20 in First Class, 30 in Delta Comfort+ and 147 in the main cabin. On-demand inflight entertainment, fast satellite-based 2Ku in-flight Wi-Fi, power ports as well as streaming video content will be available at every seat through Delta Studio. The cabin will also feature expansive, 25-percent-larger bookshelf-style overhead bins and full spectrum LED cabin lighting.

Delta expects to take delivery of its first A321neo in the first quarter of 2020 with new aircraft arriving through 2023.

“The A321neo will equip Delta employees with a customer-preferred, versatile narrowbody aircraft befitting their position as a global airline leader — and we are excited to continue to partner with them as they deliver industry-leading operational performance, customer satisfaction and financial results,” said John Leahy, Chief Operating Officer — Customers, Airbus Commercial Aircraft. “This purchase furthers our commitment to U.S. aviation — a commitment that has never been stronger.  Today, there is more U.S. content in Airbus aircraft than from any other country, with more than 40 percent of our aircraft-related procurement coming from the United States.  In addition, our workforce at the U.S. Manufacturing Facility in Mobile, Alabama is proud that they will be delivering many of these A321neos to Delta in the coming years.”

Pratt & Whitney engine MRO provider

Delta is also announcing a long-term commitment with Pratt & Whitney for Delta TechOps to be a major maintenance, repair and overhaul provider for the Pure Power PW1100G and PW1500G engines, powering Delta’s A321neo and C Series aircraft. This latest generation family of Pratt & Whitney engines is a major factor in the 12 percent fuel efficiency improvement on a per seat basis Delta expects over classic A321 performance.

“Pratt & Whitney’s commitment to complete over 5,000 engine repairs and overhauls at Delta TechOps is possible because of the high level of professionalism and quality MRO work the Delta TechOps team performs for the Delta fleet and to more than 150 additional airline and aviation customers based across the globe,” said Delta COO Gil West. “Delta TechOps’ position as an MRO industry leader and the largest in North America will be fortified even further with the addition of Pratt & Whitney engines to its extensive portfolio.”

This commitment by Pratt & Whitney will drive significant job creation within the Delta TechOps workforce and comes as Delta is already making significant investments to its engine overhaul capabilities at its Atlanta Technical Operations Center, including the first new engine test cell to be built in the U.S. in more than 20 years and expanded engine shop space.

“The addition of geared-turbofan technical knowledge at Delta TechOps will not only be applied to the 200 engines that will power Delta’s A321neo fleet, but will also uniquely position TechOps as an MRO leader in this space as future engine types are developed,” West said.

“We couldn’t be more proud of our long standing relationship with Delta, which dates back to the 1930s,” said Pratt & Whitney President Robert Leduc. “Fast forward nearly 90 years, and the GTF engine has revolutionized aviation technology, and will provide Delta with proven performance and environmental benefits. We are honored to power and support Delta’s new fleet of A321neo aircraft well into the future.”

Copyright Photo: The new Airbus A321neo aircraft will join the current fleet of Airbus A321-200s. Delta Air Lines Airbus A321-211 WL N310DN (msn 7293) DCA (Brian McDonough). Image: 936666.

Delta ranks at the top in annual survey of healthiest meals in the sky

Delta Air Lines made this announcement:

The Diet Detective is once again giving Delta’s on-board food high marks, recently calling Delta’s domestic food offerings “excellent” in its annual Airline Food Investigation. The airline landed the top spot among large network carriers and tied for healthiest airline with Virgin America among all U.S.-based airlines with a score of four out of five stars.

Nutritionist Charles Platkin, also known as the Diet Detective, praised the airline’s commitment to health conscious food offerings, highlighting Flight Fuel, Delta’s onboard menu that focuses on fresh ingredients, its ongoing partnership with Luvo and its introduction of free Main Cabin meals earlier this year.

“Delta is doing an incredible job focusing on improving its food, transparency and communication,” Platkin said. “It is the clear leader among the big carriers by a long shot. While calories are surely not everything, it’s always nice to see a decrease; the overall calories are down from 527 to 480.”

He lauded Delta for providing a key on the menu for snack items that are non-GMO, vegan, gluten-free, kosher and lacto-ovo vegetarian and for offering the only non-GMO snack box — the Tapas box — among U.S. airlines.

Snack-wise, Platkin said almonds or the Tapas Snack Box are customers’ healthiest choices.

He also praised Delta for continuing to work with Luvo, who the airline has worked with since 2013, to create nutritious meal options available for purchase onboard as well as through the airline’s free Main Cabin meal program.

BBQ Chicken Wrap_Embed

Delta continues to heavily focus on providing healthy choices onboard with its rotating Flight Fuel menu, Main Cabin snack offerings and free Main Cabin meal options. In May, the airline introduced four new Main Cabin snacks, including three gluten free options for customers with dietary restrictions. Earlier this year, the airline also tripled its free Main Cabin meal options and refreshed its Flight Fuel menu to include highlights such as a Tillamook Cheese & Fruit plate, featuring local cheese from the Oregon dairy co-op.

These latest enhancements are part of the airline’s multi-billion dollar investment in the customer experience that includes a cabin modernization program featuring new seats, seatback entertainment systems with free entertainment, free mobile messaging, high-capacity overhead bins, access to Wi-Fi on nearly all flights, an Alessi-designed collection of serviceware, Westin Heavenly® In-Flight Bedding, chef-curated meals paired with wines hand-selected by Master Sommelier Andrea Robinson, noise-canceling LSTN headphones and more.

In the 2016-2017 survey the airline landed t​he top spot among large network carriers and placed second among all U.S.-based airlines.

Platkin is a nationally syndicated nutrition and public health advocate and Distinguished Lecturer at the CUNY School of Public Health in New York City.​

Photos: Delta Air Lines.

Delta to fly nonstop San Jose, CA – New York JFK next summer

Delta Air Lines Boeing 737-832 WL N3768 (msn 29630) ANC (Michael B. Ing). Image: 925903.

Delta Air Lines is planning to introduce nonstop service between San Jose, CA and the New York (JFK) hub next summer. The new daily flight will start on June 8, 2018 from San Jose and operate with Boeing 737-800 aircraft according to Airline Route.

Copyright Photo: Delta Air Lines Boeing 737-832 WL N3768 (msn 29630) ANC (Michael B. Ing). Image: 925903.

Update from Delta: Continued wintry precipitation hampers Atlanta operations reset

Delta people have been working around the clock to reset the Atlanta Airport operations for weekend travel; however, the continued stream of winter precipitation in metro Atlanta throughout the night continues to impact the airline’s startup at Hartsfield-Jackson Atlanta International Airport.

Aircraft parked overnight on gates require a heavy pass of deicing before their first departures of the day, but as wintry precipitation tails off and temperatures rise, the operation expects to see increased momentum throughout the morning.

Delta ended Friday with more than 1000 system-wide cancellations, most departing from or arriving into Atlanta. Saturday’s operation opened with more than 350 system-wide cancels, again, with the bulk touching the Atlanta airport.

10 p.m. ET, Dec. 8

Prolonged wintry precipitation and plunging temperatures continue to adversely affect Delta’s hub operation in Atlanta, causing approximately 970 flight cancellations Friday and approximately 290 for Saturday. Delta people are working through the night Friday to mitigate further impact to customers. Delta teams will be focused Saturday on resetting the Atlanta hub as the weather clears, while carefully managing winter storm impact along the mid-Atlantic region and at its New York City hubs.

Waivers for customers ticketed to, from or through Atlanta–now extended for customers ticketed through Dec. 10–New York City, and airports in the U.S. northeast are in place.

Customers are encouraged to use delta.com to change travel plans Customers affected by weather may make a one-time change to their ticket without fee if they are scheduled to travel to, from, or through the affected destinations on Delta, Delta Connection, or Delta-coded flights during the specified time periods listed here. Additionally, if customers’ flights are cancelled or significantly delayed, they may request a refund.

4 p.m. ET, Dec. 8

Delta’s Atlanta operation continues to be challenged by an intensified wintry mix driving lengthy deicing delays. The airline has canceled an additional 250 flights for a total of 625 from Atlanta today. Additionally, Delta has added a weather waiver for the northeast region including the New York area and Boston for travel on Saturday, Dec. 9. Please check Delta.com for the latest updates.

Noon ET, Dec. 8

On Thursday, Delta initially canceled about 125 flights for Friday given the forecast for winter storms at its largest hub, Hartsfield-Jackson Atlanta International Airport, and canceled an additional 250 flights as of noon Friday. Delta will maintain a delayed operation to ensure flights are properly de-iced and continuously moving. The airline will monitor any changes to the storm and may add cancellations or further delays as needed.

Photo: Delta.

Delta teams worked through the night to reset ATL operations

Delta Air Lines issued this statement in the wake of a snowstorm at its Atlanta (ATL) hub:

The airline has canceled 970 flights Friday and 290 Saturday due to a winter storm that hit its Atlanta hub.

 

Prolonged wintry precipitation and plunging temperatures continue to adversely affect Delta’s hub operation in Atlanta, causing approximately 970 flight cancellations Friday and approximately 290 for Saturday. Delta people are working through the night Friday to mitigate further impact to customers. Delta teams will be focused Saturday on resetting the Atlanta hub as the weather clears, while carefully managing winter storm impact along the mid-Atlantic region and at its New York City hubs.

Waivers for customers ticketed to, from or through Atlanta–now extended for customers ticketed through Dec. 10–New York City, and airports in the U.S. northeast are in place.

4 p.m. ET, Dec. 8

Delta’s Atlanta operation continues to be challenged by an intensified wintry mix driving lengthy deicing delays. The airline has canceled an additional 250 flights for a total of 625 from Atlanta today. Additionally, Delta has added a weather waiver for the northeast region including the New York area and Boston for travel on Saturday, Dec. 9. Please check Delta.com for the latest updates.

Noon ET, Dec. 8

On Thursday, Delta initially canceled about 125 flights for Friday given the forecast for winter storms at its largest hub, Hartsfield-Jackson Atlanta International Airport, and canceled an additional 250 flights as of noon Friday. Delta will maintain a delayed operation to ensure flights are properly de-iced and continuously moving. The airline will monitor any changes to the storm and may add cancellations or further delays as needed.

Customers are encouraged to use delta.com to change travel plans if ticketed to, from or through Atlanta on Dec. 8-9. Customers affected by weather in the Atlanta area may make a one-time change to their ticket without fee if they are scheduled to travel to, from, or through the affected destinations on Delta, Delta Connection, or Delta-coded flights during the specified time periods listed here. Additionally, if customers’ flights are cancelled or significantly delayed, they may request a refund.

Delta and WestJet agree to form a joint venture

Delta Air Lines Boeing 737-832 WL N3751B (msn 30491) JFK (Jay Selman). Image: 402430.

Delta Air Lines and WestJet have agreed to deepen their existing partnership by entering into a comprehensive transborder joint venture that will increase travel choices between the U.S. and Canada.

The airlines have entered into a preliminary memorandum of understanding regarding their intention to deepen their existing partnership to form a commercial joint venture arrangement, which will offer customers access to an extensive transborder route network, world-class airline products, enhanced frequent flyer benefits, shared airport facilities and amenities, and a more seamless travel experience.

Highlights of the planned joint venture arrangement, subject to board approvals, execution of definitive agreements and applicable regulatory approvals, in the United States and Canada, include:

  • Coordinated flight schedules for new nonstop flights to new destinations, expanded codesharing, and seamless and convenient connections on the airlines’ extensive networks in the U.S. and Canada.
  • Enhanced frequent flyer benefits including reciprocal benefits for top-tier members of both airlines.

 

WestJet Boeing 767 Plus Cabin

Delta has a 25-year track record of partnering closely with airlines around the globe, beginning with the first successful trans-Atlantic partnership, when Northwest and KLM launched their joint venture in 1993. With this agreement, Delta will have eight partnerships with leading carriers in the world’s biggest aviation segments spanning Europe, Latin America, Asia, Australia and Canada. Through deep relationships and immunized joint ventures, Delta has successfully achieved many benefits of cross-border cooperation for its customers.

WestJet, Canada’s second-largest airline, currently has 45 airline partners providing access to more than 175 destinations in more than 20 countries. WestJet has also entered into a definitive purchase agreement for 10 Boeing 787-9 Dreamliners with the first aircraft expected to be delivered in January 2019. With one of the youngest fleets in the airline industry, WestJet continues its global growth while controlling operating costs and providing an award-winning guest experience.

Top Copyright Photo: Delta Air Lines Boeing 737-832 WL N3751B (msn 30491) JFK (Jay Selman). Image: 402430.

Delta:

WestJet:

Bottom Copyright Photo: WestJet Airlines Boeing 737-8CT SSWL C-FBWI (msn 39090) PAE (Nick Dean). Image: 937235.

WestJet Airlines Boeing 737-8CT SSWL C-FBWI (msn 39090) PAE (Nick Dean). Image: 937235.