Category Archives: Delta Air Lines

Delta invests $2 million for study of potential facility to produce biofuel from forest floor debris

Delta Air Lines has made this announcement:

As part of its ongoing commitment to sustainability, Delta Air Lines is investing $2 million to partner with Northwest Advanced Bio-fuels, LLC for the feasibility study of a biofuel production facility to produce sustainable aviation fuel and other biofuel products.

The sustainable aviation fuel, expected to be produced in a facility in Washington State, could be used in Delta operations at stations in Seattle, Portland, San Francisco and Los Angeles. NWABF’s project would utilize wood residue deposits and wood slash lying on forest floors to produce the biofuel, which would qualify under an approved carbon-reducing pathway recognized by the American Society of Testing and Materials (ASTM). NWABF plans first delivery of the fuel by the end of 2023.

“While Delta continues to take actions toward our long-term goal of reducing carbon emissions by 50 percent by 2050, fuel is a key area where we are examining opportunities to create real sustainability differences and drive accountability across the entire business as we lower our environmental impact,” said Alison Lathrop, Delta’s Managing Director — Global Environment, Sustainability and Compliance.

Delta expects the feasibility study to be complete by the middle of 2020. At that time, Delta will evaluate the next steps in moving forward with the project’s development.

“This single project could provide approximately 10 percent of Delta’s annual jet fuel consumption in the West Coast region and, if successful, could become the blueprint for future projects to support Delta’s goal to further reduce its carbon footprint,” said Graeme Burnett, Delta’s Senior Vice President — Fuel Management. “This project has additional environmental benefits because it reduces wood residuals in forests, which can increase potential fire hazards and inhibit future tree growth.”

“We are excited to partner with Delta Air Lines in lowering the airline’s carbon footprint and supporting Delta’s sustainability strategy,” said Dave Smoot, Head of Northwest Advanced Bio-Fuels, LLC. “This project combines proven technologies to produce exceptional quality sustainable aviation fuel on a large scale from renewable feedstock resources.”

“Our research demonstrates that using forest harvest residuals to produce sustainable aviation fuels, not only reduces emissions from the aviation sector but also provides for much needed jobs in the rural and timber-dependent regions of the Pacific Northwest,” said Michael Wolcott, co-director of the Northwest Advanced Renewables Alliance (NARA) and professor at Washington State University.

Delta’s ongoing sustainability efforts

Delta’s sustainability strategy is comprehensive and focuses on true responsibility. The airline drives accountability and evaluates areas of opportunity across the business to lower its environmental impact. Since 2005, the airline has reduced its jet fuel consumption, leading to an 11 percent decrease in emissions as it works toward its long-term goal of reducing carbon emissions by 50 percent by 2050.

Delta was the first and only U.S. airline to voluntarily cap carbon emissions at 2012 levels by purchasing carbon offsets ahead of the ICAO CORSIA implementation, which caps international emissions at 2019/2020 levels. It is the first U.S. airline to recycle aluminum cans, plastic bottles and cups, and newspapers and magazines from aircraft, accounting for the recycling of more than 3 million pounds of aluminum from onboard waste. The airline also removed a variety of single-use plastic items, including stir sticks, wrappers, utensils and straws from its aircraft and Delta Sky Clubs.

In July, Delta flew the first of 20 carbon-neutral new aircraft delivery flights from the Airbus final assembly line in Mobile, Ala., utilizing biofuels and carbon offsets in coordination with Air BP.

In 2018, Delta created Green Up, an employee-led resource group that establishes sustainability ambassadors throughout the company, resulting in initiatives such as the donation of retired uniforms when the company introduced new ones for frontline employees, which diverted more than 350,000 pounds of textiles from landfills. The airline also removed plastic wrapping from international Main Cabin cutlery and its new amenity kits unveiled June 4, the latter of which diverts 30,951 pounds of plastic from landfills annually.

These sustainability efforts have resulted in Delta being awarded the Vision for America Award by Keep America Beautiful in 2017 and the Captain Planet Foundation’s Superhero Corporate Award in 2018, as well as being named to the FTSE4Good Index five consecutive years and the Dow Jones Sustainability North America Index nine consecutive years.


Delta operates a relief flight to the Bahamas

Delta Air Lines made this announcement:

  • ​A Delta MD-88 loaded with supplies departed Fort Lauderdale/Hollywood Sunday morning for Marsh Harbour, Bahamas.
  • The airline is working to determine whether additional flights are needed.

Delta Flight 9994 departed Ft. Lauderdale/Hollywood Sunday morning, landing at 10:59 a.m. at the Marsh Harbour Airport to deliver 4,700 pounds of critical supplies. Once supplies were unloaded, the flight departed for Nassau with 72 evacuees.

Delta employee boarding aircraft bound for Bahamas

Supplies delivered onboard the MD-88 include non-perishable food, water, diapers, formula, underwear and socks for survivors. In coordination with the U.S. Marine Corps, Bahamian Police and British Marines on the ground in Marsh Harbour, supplies were unloaded by Delta employees assigned to assist the mission. Employees then helped load passengers already identified by authorities before departing for Nassau, Bahamas.

The flight was the first relief mission operated by Delta following a reconnaissance flight organized Friday with Tropic Ocean Air charters, Blue Tide Marine Security and Global Elite Group to survey damage at the Marsh Harbour Airport, which remains closed due to significant infrastructure damage. From there, Delta teams from Flight Safety, Emergency Response, Corporate Security, and Airport Customer Service worked with local authorities and military groups to quickly organize relief flights to and from the island into the weekend.

The airline is working to determine whether additional flights are needed pending conditions and the number of survivors looking to depart the Abaco Islands, which were devastated by Hurricane Dorian last week. Please check back for updates.

Helping those affected by Dorian

Delta’s support helps the American Red Cross provide food, shelter and cleanup to those in need. As the Red Cross responds, Delta customers can donate directly to disaster relief through a Delta microsite or by donating miles through Skywish.


Delta’s Boeing 757-200 N543US suffers a hard landing in the Azores

N543US suffered a hard landing as flight DL 414 on August 18, 2019 at Ponta Delgada, Azores Islands

Delta Air Lines’ pictured Boeing 757-251 N543US suffered a hard landing as flight DL 414 on Sunday August 18 at Ponta Delgada, Azores Islands, Portugal.

The aircraft shows signs of severe fuselage buckling and is a possible insurance write off (WO).

Top Copyright Photo: Delta Air Lines Boeing 757-251 WL N543US (msn 26490) LAX (Michael B. Ing). Image: 947360.

Video: Landings at Ponta Delgada can be very challenging. Here is a video of a previous DL 757 landing at the airport:

A cockpit view of the approach:


SkyWest starts Delta Connection service between Santa Barbara and Salt Lake City

Delta Connection-SkyWest Airlines Embraer ERJ 170-200LR (ERJ 175) N256SY (msn 17000647) SNA (Michael B. Ing). Image: 947315.

Delta Air Lines has added a new destination to its route map with the start of three daily year-round flights from Salt Lake City International Airport hub to Santa Barbara Airport on August 12, 2019.

Santa Barbara is the 330th destination in Delta’s expanding network and the 13th city in California served by the airline. Combined with the start of other new routes – including Detroit-San Jose in November 2018, Atlanta-Ontario in April, Detroit-Sacramento in June, and Atlanta-Burbank in July – the number of seats Delta offers from California has grown by over five percent.

For Delta’s hub in Salt Lake City, Santa Barbara is the latest in a series of destinations that have been added in the last two years, including Cleveland, Ohio; Columbus, Ohio; Fort Lauderdale, Fla.; Milwaukee, Wis.; Pittsburgh, Penn.; and Tampa, Fla.

The flights will operate on the following schedule and are now available for sale:

Departs                                                     Arrives
Salt Lake City (SLC) at 11:05 a.m.         Santa Barbara (SBA) at 12:16 p.m.
Salt Lake City (SLC) at 3 p.m.                Santa Barbara (SBA) at 4:11 p.m.
Salt Lake City (SLC) at 8:30 p.m.           Santa Barbara (SBA) at 9:39 p.m.
Santa Barbara (SBA) at 6 a.m.*              Salt Lake City (SLC) at 8:57 a.m.
Santa Barbara (SBA) at 1:05 p.m.          Salt Lake City (SLC) at 4 p.m.
Santa Barbara (SBA) at 4:45 p.m.          Salt Lake City (SLC) at 7:40 p.m.
*First flight departing SBA is on Aug. 13, 2019.

Salt Lake City-Santa Barbara service will be operated by Delta Connection carrier SkyWest on a 76-seat Embraer E175 aircraft with 12 seats in First Class, 20 seats in Delta Comfort+ and 44 seats in the Main Cabin.

Delta offers more than 280 departures to more than 90 destinations from its Salt Lake City hub.

Route Map: Delta Connection routes operated by SkyWest Airlines. With the recent Delta Connection realignment announcement, SkyWest will become the primary Delta Connection carrier in Los Angeles, Salt Lake City and Seattle/Tacoma.

Top Copyright Photo (all others by the airline): Delta Connection-SkyWest Airlines Embraer ERJ 170-200LR (ERJ 175) N256SY (msn 17000647) SNA (Michael B. Ing). Image: 947315.

Delta Connection-SkyWest aircraft slide show:


Delta and Virgin Atlantic to boost summer flying between U.S. and U.K. in 2020

Delta Air Lines is boosting its transatlantic schedule between London-Heathrow and its coastal hubs in Boston and New York-JFK next summer, adding 15 percent capacity compared to 2019. Alongside joint venture partner Virgin Atlantic, the two airlines will increase capacity across the Atlantic by nearly 10,000 seats per week compared to this year, offering customers unrivalled customer experience and more choice than ever before.

“Delta and its partners offer an unmatched global network that’s capable of taking Boston and New York customers to more worldwide destinations than ever before,” said Joe Esposito, Delta’s Senior Vice President – Network Planning. “Our investment at these airports and in these communities continues to deepen as we grow our flight offerings and live up to our commitment to connect the world better than any other airline.”

Delta One 767-400.jpg

More flights to Heathrow

Beginning March 28, 2020, Delta will increase its JFK-Heathrow services to three daily year-round frequencies, with Virgin Atlantic operating five, maintaining a convenient eight-flights-daily schedule. The new Delta frequency will mark the airline’s first-ever daylight trans-Atlantic flight and will complement the existing daylight service offered by Virgin Atlantic.

Starting this winter, all of Delta’s JFK and Boston-Heathrow flights will operate on its newly retrofitted Boeing 767-400 aircraft, featuring a modern interior and all four branded seat products – including a more private Delta One experience, Delta Premium Select, Delta Comfort+ and Main Cabin – to give customers greater choice when they travel. Delta’s refreshed 764-400 aircraft also features the new wireless IFE system developed by Delta Flight Products with seat-back entertainment screens in every cabin and thoughtful touches like full-spectrum LED ambient lighting and memory foam cushions for added comfort. The aircraft is equipped with 33 Delta One seats in a 1-2-1 configuration, 20 Delta Premium Select seats in a 2-2-2 configuration, 28 seats in Delta Comfort+ and 156 seats in Main Cabin.

On March 29, 2020, Virgin Atlantic will be bolstering the joint venture’s presence from Los Angeles and Seattle to Heathrow. Los Angeles will see three additional weekly flights, for a total of 17 weekly frequencies and Seattle will see four additional weekly flights, for a total of 11 weekly frequencies. LA will also be the second Virgin Atlantic destination to receive the airline’s new A350, from next year, while the additional frequencies from Seattle will be operated by Boeing 787 aircraft equipped with 31 lie-flat seats in Upper Class, 35 seats in Premium Economy, 36 Economy Delight and 162 seats in Economy.

Growth at Gatwick

Additionally, Delta is set to return to London’s Gatwick Airport alongside Virgin Atlantic with new services from Boston and New York-JFK effective May 21, 2020. Gatwick will become the seventh transatlantic destination served nonstop by Delta from Boston, while flights from New York-JFK will be operated by Virgin Atlantic. Gatwick is currently the largest unserved European market from New York and will be one of four daily flights from three U.S. cities next summer for the partners. It offers easy access to south London and some of the capital’s top sites, including Westminster and Buckingham Palace.

“We’re excited to return to London Gatwick, which is where we launched our first U.K. destination over 40 years ago, and continue to grow our international network from Boston,” said Roberto Ioriatti, Delta’s V.P. — Transatlantic. “Together with Virgin Atlantic, we are strengthening our presence in the northeast U.S. and in London, offering customers a greater choice of destinations combined with the excellent service they can expect from our airlines.”

Delta’s return to Gatwick will mark the first time the airlines have both served the airport since their partnership began in 2014. Customers flying from the northeast United States will benefit from up to 18 daily flights between Boston and New York and the United Kingdom.

Delta will operate Boston-London Gatwick service on Boeing 757 aircraft equipped with 16 lie-flat seats in Delta One, 44 seats in Delta Comfort+ and 105 seats in Main Cabin. Virgin Atlantic will operate New York JFK-London Gatwick service on newly-renovated Airbus A330-200 aircraft equipped with 19 lie-flat seats in Upper Class, 35 seats in Premium Economy, 32 Economy Delight seats and 180 seats in Economy. Customers flying on Delta and Virgin Atlantic-operated flights enjoy Wi-Fi connectivity, fully flat-bed seats, in-seat entertainment for every customer and a host of special touches to make every flight memorable.

More for Manchester

Delta is also set to return to Manchester with new peak-summer service from Boston effective May 21, 2020. Manchester will become the eighth transatlantic destination served nonstop by Delta from Boston, while flights from Atlanta, New York-JFK, Las Vegas, Los Angeles and Orlando will continue to be operated by Virgin Atlantic. Together the airlines will offer a schedule of up to six daily flights to Manchester from six U.S. cities next summer.

Delta will operate Boston-Manchester service on Boeing 757 aircraft equipped with 16 lie-flat seats in Delta One, 44 seats in Delta Comfort+ and 105 seats in Main Cabin.

“Our announcement today marks another phase of growth, both for our transatlantic network and for our partnership with Delta,” said Juha Jarvinen, E.V.P. Commercial at Virgin Atlantic. “I’m delighted that between us, we’re increasing our presence across our hub airports of Heathrow, Gatwick and Manchester, reaffirming our commitment to provide more choice, convenient schedules and an unrivalled customer experience across the Atlantic. Our increased services to Los Angeles and Seattle further cement our commitment to our west coast flights, which follow the introduction of our exceptionally popular Manchester – Los Angeles route that launched earlier this year.”

Delta at JFK and Boston

Delta has grown its presence in New York City by over 65 percent in the last 10 years and today operates more than 520 peak-day departures from its hubs at LaGuardia and JFK. The airline is JFK’s No. 1 carrier, offering more than 240 peak daily departures to nearly 100 worldwide destinations. The airline first unveiled its $1.4 billion, state-of-the-art international gateway at JFK’s Terminal 4 in 2013. Delta also continues to make significant investments to provide more consistency, comfort and convenience in the travel experience throughout all cabins of service on its flights to and from New York.

Delta is Boston’s No. 1 global carrier, with the airline and its partners offering the most international seats from Logan International with flights to up to 18 international destinations, including new Delta-operated seasonal service to Lisbon and Edinburgh, an additional Amsterdam flight by partner KLM, a daytime London-Heathrow flight operated by partner Virgin Atlantic, and new nonstop Seoul-Incheon service operated by partner Korean Air all added earlier this year.

Delta’s new London-Heathrow service is scheduled as follows:


  • Departs JFK at 10:15 a.m. and arrives LHR at 10:25 p.m. (daily)
  • Departs LHR at 7:30 a.m. and arrives JFK at 10:30 a.m. (daily)

Delta and Virgin Atlantic’s new London Gatwick services are scheduled as follows:


  • Departs BOS at 9:00 p.m. and arrives LGW at 8:45 a.m. (next day) (daily)
  • Departs LGW at 10:30 a.m. and arrives BOS at 1:20 p.m. (daily)


  • Departs JFK at 7:30 p.m. and arrives LGW at 7:50 a.m. (next day) (daily)
  • Departs LGW at 12:55 p.m. and arrives JFK at 3:40 p.m. (daily)

Delta’s new Manchester service is scheduled as follows:


  • Departs BOS at 10:00 p.m. and arrives MAN at 9:30 a.m. (next day) (daily)
  • Departs MAN at 11:30 a.m. and arrives BOS at 2:00 p.m. (daily)

Delta introduces “SkyWatch Daily Outlook”

Delta Air Lines has made this announcement:

Delta is launching an industry-leading daily operational information platform for customers.
  • Beginning Aug. 12, SkyWatch Daily Outlook, a customer-friendly version of Delta’s internal operational outlook will be published each morning to and the Fly Delta app.
  • SkyWatch provides behind-the-scenes information brought directly from Delta’s experts at its Operations & Customer Center (OCC), providing customers added transparency into potential impacts as it relates to their travel plans.
  • Weather information and airport operations information will be displayed on the SkyWatch page in a consolidated, easily digestible format for customers.

Information about Delta’s daily operational outlook will now be directly at customers’ fingertips with the launch of SkyWatch Daily Outlook — a customer-facing operational communications page. Starting Aug. 12, the page will be updated twice a day on weekdays and once a day Saturday through Sunday with the goal of communicating to customers about what to expect from the day’s anticipated flight operations in an easily digestible format and language of their choosing.

Content for the SkyWatch Daily Outlook reflects information shared each morning when operations and customer groups from across the airline meet for a briefing that highlights potential challenges to Delta’s flight operations for the day ahead. This behind-the-scenes operational information provides added transparency and greater awareness to those challenges that may impact customers’ flights.

“We want our customers to be informed and know what they can expect on their day of travel,” said Dave Holtz, Delta’s S.V.P. — Operations and Customer Center. “Our teams in the OCC are committed to running the most customer-focused airline in the business, and preparing not only ourselves, but our customers for the day’s potential challenges each morning is core to that effort.”

Listening to feedback from first-time travelers to ‘Million Milers,’ Delta has heard an overwhelming desire for a “one-stop-shop” where customers can learn about inclement weather and other potential challenges they may experience in their travels .

Seeing an opportunity to empower customers, teams in Delta’s Operations and Customer Center will use their understanding of flight operations, weather conditions, Air Traffic Control and more to assemble this information into a comprehensive, customer-friendly outlook each morning.

Delta to become largest U.S. carrier serving Tokyo-Haneda in 2020

Delta Air Lines has made this announcement:

  • Delta to become largest U.S. carrier serving Haneda in 2020, with full transfer of U.S.-Tokyo services from Tokyo Narita airport to Haneda
  • Airline will offer industry leading product, with unparalleled operational reliability and service on seven daily flights to Haneda from cities throughout the U.S.
  • Additional changes to intra-Asia flying include new Delta-operated Seoul-Manila service

Under a final decision announced by the U.S. Department of Transporation today, Delta will become the largest U.S. carrier serving Haneda, with seven daily flights between Haneda and Seattle, Detroit, Atlanta, Honolulu, Minneapolis, Los Angeles and Portland, Ore. With this change, Delta will transfer its full operation of U.S.-Tokyo services from Narita to Haneda, the city’s closest and most convenient airport, beginning in March 2020.

“We have proudly served Japan for more than 70 years and our commitment to our Tokyo legacy remains strong,” said Steve Sear, President – International and Executive Vice President – Global Sales. “This new service is a game-changer for Delta’s ability to offer competitive and comprehensive access to the city, which is one of the world’s most important business markets. It’s a win for our customers, giving them much quicker access to the city center, and it complements our overall strategy of growth across the Pacific.”

As part of its long-term Asia-Pacific network strategy, Delta will also adjust its network of flights beyond Narita. Effective March 2020, the carrier will suspend its NRT-MNL service and launch new daily ICN-MNL service operated by Delta. Serving Manila through Seoul will offer our customers superior connectivity via our industry-leading trans-Pacific hub in Seoul with our JV partner Korean Air.

While Delta will suspend Narita-Singapore service beginning Sept. 22, 2019, Delta customers can continue to reach Singapore – and more than 80 other destinations throughout Asia – through Seoul-Incheon via the airline’s partnership with Korean Air.

These moves are contingent upon securing viable operational slots.

Featuring state-of-the-art widebody aircraft and award-winning reliability, product and service, delivered by Delta people

All Delta aircraft between the U.S. and Tokyo feature the carrier’s premium Delta One experience, which includes a dedicated in-cabin flight attendant; a 180-degree flat-bed seat with direct-aisle access; extra-wide inflight entertainment screens; and seasonally rotating, chef-designed Delta One menus with the option to pre-select first choice of entrée, paired with wines hand-selected by Master Sommelier Andrea Robinson.

Aircraft on flights between Haneda and Seattle, Detroit, Minneapolis/St. Paul, Los Angeles and Atlanta also feature Delta Premium Select, Delta’s newest cabin experience that brings the “premium” back to premium economy with more space including a wider seat with additional recline and leg rest; elevated service including pre-departure beverage service; and distinguished amenities including a wider in-flight entertainment screen.

In addition to Delta’s award-winning operational reliability and service, all cabins of service on flights between the Haneda and the U.S. will include complimentary meals, snacks and beverages, including meals for all customers created in partnership with Michelin consulting chef Norio Ueno. This November, Delta is launching a first-of-its-kind bistro-style international Main Cabin experience featuring welcome cocktails, hot-towel service and mix-and-match options for premium appetizers and larger entrees.

All seats on all flights from the U.S. to Tokyo-Haneda will offer personal entertainment systems with free entertainment, free mobile messaging, high-capacity overhead bins, Wi-Fi, upgraded amenity kits and more. More international onboard enhancements are coming soon, like refreshed ear buds and headsets, to further demonstrate the airline’s commitment to creating a best-in-class experience all customers can look forward to.