Category Archives: Delta Air Lines

Delta extends Medallion Status, Club Memberships and more to support SkyMiles Members’ future travel

Delta Air Lines has made this announcement:

  • Medallion Members will be able to enjoy their current Status through 2021
  • Other program and card benefits will be extended between six months and one year

Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020. The 12-month Status extension is part of Delta’s work to offer greater flexibility as coronavirus impacts travel plans, so customers can rest assured their Status will be there when they’re ready to fly.

“On behalf of all of us at Delta, I want to thank our customers for your continued loyalty during these unprecedented times. While our focus is on keeping customers and employees safe and healthy today and always, you are a part of the Delta family and we know how important these benefits are to you,” said Sandeep Dube, Delta’s Senior Vice President – Customer Engagement and Loyalty, and CEO of Delta Vacations. “That’s why as coronavirus continues to dramatically impact travel across the globe, you don’t have to worry about your benefits – they’ll be extended so you can enjoy them when you are ready to travel again.”

The following updates will happen automatically over the coming weeks, with no action needed from customers.

  • Medallion Members:
    • All Medallion Status for 2020 will be automatically extended for the 2021 Medallion Year.
    • All Medallion Qualification Miles (MQMs) from 2020 are being rolled over to 2021 to qualify for 2022 Medallion Status.
  • Delta Sky Club Individual and Executive memberships with an expiration of March 1, 2020, or later will receive six additional months of Delta Sky Club access beyond their expiration date.
  • Delta SkyMiles American Express Card Members:
    • If you have one of the following in your SkyMiles profile “My Wallet” that is valid now or has expired since March 1, 2020, we are extending the expiration dates to give you additional time to enjoy your benefits:
      • Delta SkyMiles Gold Card Members with a $100 Delta flight credit will get a six-month extension beyond their current expiration date.
      • Delta SkyMiles Platinum Card Members with Companion Certificates with an original expiration date between March 1 and June 30, 2020, can use them when they book and fly by Dec. 31, 2020, and those that expire between July 1, 2020, and April 1, 2021, will receive an additional six months beyond the current expiration date.
      • Delta SkyMiles Reserve Card Members with Companion Certificates with an original expiration date between March 1 and June 30, 2020, can use them when they book and fly by Dec. 31, 2020, and those that expire between July 1, 2020, and April 1, 2021, will receive an additional six months beyond the current expiration date.
      • Delta SkyMiles Reserve Card Members will also get a six-month extension to use their Delta Sky Club One-Time Guest Passes beyond their current expiration date.
  • SkyMiles Members:
    • If you have one of the following in your SkyMiles profile “My Wallet” that is valid now or has expired since March 1, 2020, we are extending the expiration dates to give you additional time to enjoy your benefits:
      • Upgrade Certificates or $200 Travel Vouchers with an original expiration date between March 1 and June 30, 2020, are extended – now, they can be booked and flown by Dec. 31, 2020. And, SkyMiles Members with Upgrade Certificates or $200 Travel Vouchers that expire after June 30, 2020, will receive an additional six months beyond the current expiration date.
      • SkyMiles Select members will receive a six-month extension to the Priority Boarding benefit and any unused drink vouchers.

“We are continuously monitoring how coronavirus impacts travel and will make additional adjustments to support our customers’ needs as the pandemic evolves,” said Dube.

SkyMiles Members enrolled in a challenge or promotion to earn Medallion Status, such as the Status Match Challenge, Reclaim My Status or a promotion offered through their employer, can restart that promotion when they are ready to travel again. Those Members will receive next steps from Delta in the coming weeks.

Delta Flight Products to manufacture personal protective equipment to help healthcare workers

Delta Flight Products, the airline’s wholly owned subsidiary, is collaborating with Global Center for Medical Innovation (GCMI), a non-profit affiliate of the Georgia Institute of Technology, to manufacture face shields to protect hospital workers during the COVID-19 pandemic.

Using materials and designs provided by GCMI, Delta Flight Products is leveraging its best-in-class manufacturing facilities to quickly deliver an initial order of 2,000 shields to aid workers in New York by Friday, and an additional 4,000 for Atlanta-area hospitals in the following days.

“Our entire team is rallying around this effort – it’s a meaningful way we can show our support for the health care workers working around the clock to protect us,” said Rick Salanitri, President of Delta Flight Products. “Georgia Tech and GCMI have been an incredible partner and we are proud to help carry out the vision of so many leading medical innovators to supply desperately needed personal protective equipment.”

Face shields are essential in extending the use life of the dwindling N95 mask inventory, while protecting healthcare professionals from contamination. Each consists of a clear barrier meant to cover the user’s face, reducing the potential for any virus contacting the user’s eyes and respiratory mask.

THE COLLABORATION

Delta Flight Products is serving as an initial manufacturing site to test GCMI’s design and prescribed fabrication process, and is exploring expanding its face shield production beyond the initial order in the coming weeks.

The collaboration builds on the recently announced initiative between GCMI; Dr. Joanna Newton, Pediatric Hematologist/Oncologist, Aflac Center and Blood Disorders Center of Children’s Healthcare of Atlanta, and Assistant Professor of Pediatrics, Emory University School of Medicine; Children’s Healthcare of Atlanta Pediatric Technology Center; and a team of scientists and researchers at Georgia Institute of Technology and its Invention Studio, aimed at addressing the severe shortage of personal protective equipment available to health workers during the pandemic.

Created to innovate on the most complex aspects of Delta’s aircraft interiors, specialty shops housed within Delta Flight Products are at the heart of customer experience. The team has developed bin lift assistance on the modified Delta 777 and Delta 764, and reduced more than 1,330 metric tons of emissions annually by developing the world’s first wireless in-flight entertainment system, putting Delta Flight Products on the leading edge of airline innovation.

Delta to “fog” every aircraft before departure

Delta Air Lines has made this announcement:

Delta is transforming expectations for cleanliness across airports and on aircraft to deliver a new standard of clean for customers: Delta Clean. Now the global airline is committing to these elevated cleaning measures for the long term.

“The highest levels of clean should not be reserved for times of crisis – customers deserve to feel confident and safe whenever they decide to travel,” said Bill Lentsch, Delta’s Chief Customer Experience Officer. “That’s why we are extending our overall safety focus to include our new standard of clean.”

Delta is bringing the same rigor and focus to cleanliness that it used to redefine industry expectations for on-time performance, Lentsch said, so customers can trust in the Delta Clean commitment.

Here are some of the cleaning measures our teams will use so customers can feel confident when traveling with Delta:

Starting April 1: 

  • All domestic aircraft will undergo the same interior fogging overnight that Delta has been using to disinfect international aircraft in the U.S. since February.
  • Before every flight, aircraft will be cleaned using the same extensive checklist used during overnight cleanings. This industry-leading work disinfects high-touch areas customers care most about being clean, like tray tables, seat-back entertainment screens, arm rests and seat-back pockets.
  • Spot checks will take place before each flight by a Customer Service Agent and a Flight Leader to ensure the aircraft is up to the Delta Clean standard. The team can resolve any issues immediately, and are empowered to request a cleaning crew return to the aircraft for additional cleaning.

By early May: 

  • Aircraft will be fogged before every flight in Delta’s network. The disinfectant used in fogging is immediately safe to breathe and is similar to what hospitals and restaurants use to sanitize.

In addition, customers will notice Delta continuing to offer hand sanitizer at various touchpoints, while disinfecting surfaces across the airport experience. The same level of attention and care is given to employee work spaces like lounges and break rooms.

The Delta Clean standard is largely driven by Delta employees, who are committed to delivering safe experiences for customers and each other.

Delta aircraft photo gallery (Boeing):

CEO Ed Bastian updates customers on Delta’s commitment to health, safety

Delta Air Lines CEO Ed Bastian has provided this update:

Three months ago, I would have never dreamt our world would be facing such volatile times, but I remain confident we will prevail because of you and the people of Delta. To support you and our communities, we are carrying medical supplies globally via cargo flights and operating repatriation flights to get you and your loved ones home. If you are a medical volunteer, we are offering free flights to certain U.S. regions that have been significantly impacted by COVID-19 (coronavirus) to support medical professionals on the front lines. As we make swift decisions to support your health and safety, we will keep you continually informed so you can make the best travel decisions for you and your family.

Watch video.

We remain committed to:

  • Taking care of you. Your safety is our primary focus, and we’ve elevated our efforts for you during this pandemic. Our new level of Delta clean won’t be reserved just for times of crisis – we’re expanding new practices to all flights starting April 1. This means you will have fogging on domestic aircraft overnight as we have done internationally and sanitization of high-touch areas like tray tables, entertainment screens, armrests and seat-back pockets via our extensive cleaning checklist on all trips. And if a plane doesn’t pass our spot check before you board, our teams are empowered to hold the flight and call back the cleaning crew. We’re also minimizing touchpoints between you and others by temporarily moving to essential food and beverage service onboard all U.S. domestic and short-haul international flights and at our Delta Sky Clubs®, as well as evaluating adjustments to long-haul international flying. We also understand you have significant life moments like graduations and weddings this time of year and many of those plans are in flux. As a dad with three grown children and one still in high school, I empathize with you. We continue to make it easier to change or cancel your flights with no fee via My Trips on Delta.com.
  • Taking care of our people. Our people are the heartbeat of our business and the reason so many of you choose to fly with us. Protecting their jobs and safety is paramount so they can continue providing you with great care. More than 21,000 have volunteered to take short-term, unpaid leaves of absence while we operate a reduced schedule. To help supplement their income during their leave, we’re partnering with several companies to provide temporary job opportunities. Your safety and the safety of our employees continues to be our focus as we clean and disinfect surfaces across our airports, with extra care for pilots, flight attendants and gate agents who interact with you daily. We even use foggers to clean our Reservations locations, leveraging the technology we use to keep you safe to keep our employees safe too.
  • Protecting our future. The measures we are taking to protect you, our people and our company will result in a flying experience that’s different from what you typically expect from Delta. We appreciate your patience and understanding as these temporary changes to our amenities and service are implemented. We are committed to bringing them back as quickly as possible when the crisis passes. With reduced flights for the time being, we know close-in schedule changes can be challenging. We encourage you to download the Fly Delta app and check your flight status before you leave for the airport and appreciate your patience as we navigate this unprecedented time together.

I want to add that we are deeply grateful to members of Congress, the President and the administration for steps they have taken to provide emergency relief to airline employees nationwide. This includes payroll assistance funds to ensure there will be no involuntary furloughs or reductions in pay rates across our U.S. industry for the next six months, at which time we hope the virus is contained and your demand for our services returns.

In the days to come, we will continue to move fast and make decisions that strengthen our future. If you’re still flying with us, thank you. And if you’re not back with us yet, we thank you for your continuous support and look forward to serving you again when the time is right. Please take great care of yourself and your loved ones – nothing is more important than your health and safety.

Sincerely,

Ed Bastian

CEO

In other news, Delta has provided this schedule update win where it will be flying during April:

In response to the ongoing coronavirus pandemic, Delta is continuing to make adjustments to scheduled service systemwide based on CDC guidelines, government travel restrictions and reduced customer demand.

Here’s a snapshot of where you can find Delta flying in April. This does not include most continental U.S. service. This schedule, including routes and frequency, remains subject to change due to the evolving nature of COVID-19.

A list of specific service suspensions and reductions can be found here.

TRANS-ATLANTIC

After significantly reducing service from the U.S. to most of Europe and the U.K., Delta will operate one daily flight to the following destinations:

  • Atlanta to Amsterdam
  • Atlanta to London-Heathrow
  • Detroit to Amsterdam

TRANS-PACIFIC

Delta will operate the following schedule to the Asia-Pacific region:

  • Atlanta to Tokyo-Haneda (up to five times per week)
  • Detroit to Tokyo-Haneda (up to six times per week)
  • Detroit to Seoul-Incheon (up to five times per week)
  • Honolulu to Tokyo-Haneda (reduced service)
  • Honolulu to Nagoya (reduced service)
  • Honolulu to Osaka (reduced service)
  • Seattle to Tokyo-Haneda (up to seven times per week)
  • Seattle to Seoul-Incheon (up to five times per week)

CENTRAL AND SOUTH AMERICA

Following suspensions in response to government travel restrictions, Delta will operate one daily flight to São Paulo, Brazil, only:

  • Atlanta to São Paulo

CARIBBEAN

Following suspensions in response to government travel restrictions, Delta will continue service primarily to Puerto Rico and the Dominican Republic:

  • Atlanta to San Juan (daily operation)
  • Atlanta to St. Thomas (effective April 24)
  • New York-JFK to San Juan (daily operation)
  • New York-JFK to Santiago (daily operation)
  • New York-JFK to Santo Domingo (daily operation)

MEXICO

Delta will continue to operate to Mexico on the following reduced schedule:

  • Atlanta to Cancun (daily operation)
  • Atlanta to Mexico City (daily operation)
  • Los Angeles to Los Cabos (less than daily operation)
  • Los Angeles to Puerto Vallarta (less than daily operation)
  • Salt Lake City to Cancun (daily operation)
  • Salt Lake City to Mexico City (less than daily operation)

CANADA

Following recent suspensions, Delta will continue to operate to Canada on the following reduced schedule:

  • Atlanta to Toronto (one daily flight)
  • Detroit to Montreal (two daily flights)
  • Detroit to Ottawa (one daily flight)
  • Detroit to Toronto (two daily flights)
  • Minneapolis to Calgary (one daily flight)
  • Minneapolis to Edmonton (one daily flight)
  • Minneapolis to Saskatoon (one daily flight)
  • Minneapolis to Winnipeg (one daily flight)
  • New York-JFK to Montreal (one daily flight)
  • New York-JFK to Toronto (one daily flight)
  • Seattle to Vancouver (two daily flights)

Providing a Safe and Clean Environment

Delta’s highest priority is to ensure the health and safety of customers and employees. The airline is frequently disinfecting check-in kiosks, ticket counters, gate areas, jet bridges, and more. More information on our cleaning procedures can be found here.

Caring For You Onboard

Delta is responding to customer and crew feedback by temporarily moving to essential food and beverage offerings on board, while also adjusting in-flight service processes on all U.S. domestic and short-haul international flights, all to reduce the number of physical touch points in flight. Similar steps are being taken on the ground in Delta Sky Clubs, and we are evaluating adjustments for long-haul international flying. More information can be found here.

Video:

Delta thanks Congress, Administration for supporting assistance package

(Photo by Chris Rank/Rank Studios 2019)

Delta Air Lines CEO Ed Bastian made the following statement after the U.S. House finalized congressional approval of a government assistance package supporting U.S. aviation workers.

“Delta and our 90,000 employees want to thank Congress and the Administration for their bipartisan support as we navigate through the COVID-19 (coronavirus) crisis,” said Delta CEO Ed Bastian. “The aid provided in this government assistance package will go to directly support airline workers who will in turn help reignite the U.S. economy. We are committed to serving our people, our customers and our communities through this difficult period, and look forward to leading the recovery when we are past the crisis.”

Delta obtains $2.6 billion credit facility

Delta Air Lines today announced it has entered into a $2.6 billion secured credit facility, enhancing the company’s liquidity as it manages through an unprecedented decline in air travel demand due to the COVID-19 outbreak. The company is also drawing $3 billion under its existing revolving credit facilities.

In order to preserve liquidity, Delta has suspended its capital return program, including the company’s stock repurchase program and the Board’s suspension of future dividend payments.

“The growing need to protect Delta’s future has led to difficult decisions across our business that are impacting all of our stakeholders,”  said Delta CEO Ed Bastian. “Maintaining ample liquidity during this crisis is critical to the essential service that Delta provides in America’s transportation infrastructure as well as the jobs of more than 90,000 Delta people across the country.”