Category Archives: Delta Air Lines

Delta unveils a refreshed Delta Premium Select

Delta Air Lines is unveiling a refreshed Delta Premium Select cabin experience, featuring locally-inspired dining, premium hand-crafted amenities and more dedicated service touchpoints – while also driving social impact through its expanded Someone Somewhere partnership.

Starting Sept. 20, Delta Premium Select customers will enjoy an elevated dining experience that offers more options infused with local flavors, including meals like braised beef short rib with fingerling potatoes and dijon green peppercorn jus; Impossible Meatballs with polenta, pomodorini sauce and broccolini; honey harissa chicken thighs with jollof rice and stewed greens and for dessert, mango mousse with mango passion fruit compote.

Beginning in October, Delta will phase in new handmade amenity kits by Someone Somewhere featuring Grown Alchemist travel essentials and other premium essentials that make the journey more enjoyable.

Delta Premium Select offers travelers more space to stretch out and relax with a wider seat, additional recline and an adjustable footrest and leg rest on most long-haul international flights.

Whether customers want to unwind, sleep, work or catch up on the latest in-flight entertainment on Delta Studio, they can plan on arriving at their final destination refreshed and re-energized.

Delta Premium Select is available on most flights to Europe, including flying on all U.S. routes to the airline’s international hubs in Amsterdam and London. This winter, Delta will operate nearly 400 weekly flights to popular destinations such as Frankfurt, Paris, Rome, Zurich and more.

Delta updates its annual diversity progress in ‘Closing the Gap’

Delta Air Lines has increased representation of women, Black talent and other underrepresented racial and ethnic groups in roles across the company, according to its second annual Close the Gap report, a pivotal step in fulfilling its commitment to grow diversity in its leadership.

The report tracks the gap between the diversity of frontline talent and leadership within the company. By producing this report, Delta holds itself accountable to the commitments it made in 2020 to accelerate the closure of diversity representation gaps between the frontline and leadership in the three most underrepresented areas.

“Our concentrated efforts are building a strong pipeline as we work toward our long-term goals,” said Keyra Lynn Johnson, Delta’s V.P. and Chief Diversity, Equity and Inclusion Officer. “The deliberate steps we’ve taken, like introducing a skills-first hiring approach, reinforcing the importance of diverse hiring panels and creating apprenticeship opportunities, are components that continue delivering results. We know that the path to a more equitable business is a journey, but years later, these results are showing us we are moving in the right direction.”

Delta’s Close the Gap progress over the past year is a result of a concerted effort across the enterprise to ensure the senior leadership team becomes more reflective of the diversity of its frontline workforce:

  • As of Q2 2022, about 27% of hourly-wage employees identify as Black, 22% as another underrepresented racial and ethnic group and 42% as women.
  • From frontline hourly employees to director-level roles, we have generally seen an increase in representation from Q2 2021 to Q2 2022. This strong talent pipeline will help us achieve our talent goals in future years and continue to close the diversity gaps in senior management.
    • We’ve seen the most  acceleration in the category of vice president and above for women talent, increasing from 29% to 34% from Q1 2022 to Q2 2022. The increase was largely fed by the managing director-level talent pipeline, which saw a decrease from 31% to 30%. Still, there remains a strong pipeline that will support achieving  Close the Gap goals.
    • For both Black employees and other underrepresented racial and ethnic groups, our mid-year snapshot, from Q2 2021 to Q2 2022, shows decreases at the senior levels:
      • For Black talent we saw a decrease at the managing director  level from 7% to 6%; at the vice president level it shifted from 7% to 5%.
      • For other underrepresented racial and ethnic group talent, the managing director level decreased from 18% to 16%, and at the vice president level decreased from 16% to 15%.

Delta began a more intense focus on tracking equity gaps in 2020, with a goal to achieve stronger diversity representation at every level of the organization.

The report shows the hiring progress Delta has made among Black employees, women and other underrepresented racial and ethnic groups. It also underscores that much work remains to be done, and the company will continue to be transparent about its progress.

“As we’ve grown our diverse talent pipeline over the past year, we know our diversity, equity and inclusion  opportunities remain at the most senior levels of our company,” Johnson said. “Providing internal and external career pathways to senior leadership roles  is top of mind. We are strengthening our strategies, partnerships and actions in this area to bridge these gaps.”

Delta adds service to Las Vegas from 19 global cities for CES 2023

Delta Air Lines made this announcement:

Delta will offer additional flights from 16 U.S. cities and three of its international hubs to Las Vegas for CES® 2023 — the most influential tech event in the world. The nearly 320 inbound and outbound flights account for an approximately 50% seat increase over the regular Las Vegas schedule in January.

Delta will add approximately 23,000 seats* to and from LAS January 3-4 and January 7-9, 2023, including more than 5,800 seats* in Delta’s four premium cabins.

Domestically, Delta will operate additional flights to Las Vegas on inbound and outbound conference days from eight of its U.S. hubs. Additionally, the airline will fly nonstop from locations like Austin, Texas; Fort Lauderdale and Orlando, Florida; Orange County, California; and San Diego and San Jose, California — cities that Delta does not otherwise serve nonstop to Las Vegas.

International fliers will have daily service options on Delta and Delta partner-operated flights from Amsterdam, London, Paris, Incheon and Mexico City. All Delta-operated international flights will feature four product experiences: Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin.

*Seats out for sale for 01/03/23-01/04/23 and 01/07/23-01/09/23 vs. the remainder of January 2023. 

 

City Tues., Jan. 3 Wed., Jan. 4 Sat., Jan. 7 Sun., Jan. 8 Mon, Jan. 9
​ATL ​10 ​10 ​10 ​10 10​
BOS 2 3 3 3 3
DTW 5 6 6 6 6
JFK 4 8 8 8 8
LAX 8 8 8 8 8
MSP 7 7 7 7 7
SEA 7 7 7 7 7
SLC 7 7 7 7 7
​CVG 1 1 1 1 ​1
​RDU 2 2 2 2 2​
​AUS 1 1 1 1 ​-
​FLL 1 1 1 1 ​-
​MCO 1 1 1 1 ​-
SAN​ 1 1 1 1 ​-
​SJC 1 1 1 1 ​-
​SNA 1 1 1 1 ​-
​AMS 1 1 1 ​1
CDG​ 1 1 1 ​1
​ICN 1 1 1 ​1

 

Delta resumes nonstop service from LAX to Haneda; launches new service from Honolulu

Delta Air Lines will resume flights from Los Angeles International Airport (LAX) to Tokyo International Airport (HND) beginning Oct. 30 in anticipation of Japan’s easing travel restrictions.

The route will start operating three times weekly before moving to daily starting Dec. 1. The restart of service will use Airbus 330-900neo aircraft featuring Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin services.

Delta will also start a new daily service between Honolulu and Haneda on Dec. 1. This is the first time Delta has offered service from Haneda to Honolulu with its start delayed due to the pandemic. Customers will be able to enjoy Delta One, Delta Premium Select, Delta Comfort + and Main Cabin services using the Boeing 767-300ER.

Haneda is a key hub for Delta and offers multiple travel options from key U.S. gateways including Seattle, Atlanta and Detroit.

Delta schedule for Los Angeles (LAX) – Haneda (HND) flights (Oct. 30 – Nov. 28): 

Flight Departs Arrives Operating Day Aircraft
DL7 Los Angeles at 9:45 a.m. Haneda at 3:10 p.m.

(next day)

Wed, Fri, Sun A330-900neo
DL8 Haneda at 4:50 p.m. Los Angeles at 10:00 a.m. (same day) Mon, Thu, Sat A330-900neo

 

Delta schedule for Los Angeles (LAX) – Haneda (HND) –flights (Dec. 1, 2022 – March 24, 2023):

Flight Departs Arrives Operating Day Aircraft
DL7 Los Angeles at 9:45 a.m. Haneda at 3:10 p.m.

(next day)

Daily A330-900neo
DL8 Haneda at 4:50 p.m. Los Angeles at 10:00 a.m. (same day) Daily A330-900neo

 

Delta schedule for Honolulu (HNL) – Haneda (HND) –flights (Dec. 1, 2022 – March 24, 2023):

Flight Departs Arrives Operating Day Aircraft
DL181 Honolulu at 1:30 p.m. Haneda at 6:00 p.m.

(next day)

Daily B767-300ER
DL180 Haneda at 9:00 p.m. Honolulu at 9:00 a.m. (same day) Daily B767-300ER

Delta’s flight schedule remains subject to change due to the evolving nature of COVID-19, customer demand and government travel regulations.

Delta aircraft photo gallery (Airbus):

Delta to add Split Scimitar Winglets for its 737-800 fleet and some recently acquired 737-900ERs, and up to 70 757-200s

Aviation Partners Boeing has made this announcement:

Aviation Partners Boeing (APB) and Delta Air Lines, Inc. (Delta) share a commitment to reduce aircraft carbon emissions.  Today, APB is excited to announce Delta’s recent agreements to purchase Split Scimitar Winglets for its 737-800 fleet and for a number of recently acquired 737-900ER aircraft. Delta also recently agreed to purchase Scimitar Blended Winglets for up to 70 of Delta’s 757-200 aircraft. Both the Split Scimitar Winglets and Scimitar Blended Winglets are upgrades to APB’s ubiquitous Blended Winglets.

737-900ER Split Scimitar Winglet. Photo Credit: Carl Ceresoli Chief Technology Officer & CISO at Pacers Sports and Entertainment.

Delta has previously purchased and installed APB winglet products on its 737-800, 737-900ER, 757-200, 757-300 and 767-300ER fleets. APB is proud that Delta has, once again, turned to APB’s winglet products across its fleets to deliver savings in jet fuel consumption and gains in fuel efficiency.

Delta aircraft photo gallery (Boeing):

 

Delta to add service to Cape Town, Tel Aviv and Tahiti

Delta Air Lines has made this announcement:

Delta customers ready to travel the globe will soon have more destinations to add to their bucket lists with the launch of two never-before-operated, nonstop routes from Atlanta to Cape Town* and Los Angeles to Tahiti*, both beginning Dec. 17. The airline will also add nonstop service from Atlanta to Tel Aviv* beginning next May.

With the addition of service to Cape Town from Atlanta, the largest airline hub in the world, Delta will expand on its leading position serving Africa, providing 10 times weekly service to South Africa specifically, via Cape Town and Johannesburg. The launch of additional Tel Aviv service brings the total of weekly Delta flights to Tel Aviv to 13, from three U.S. hubs – Atlanta, Boston and New York-JFK.

SCHEDULE DETAILS

ATLANTA – CAPE TOWN (CPT)

Will operate Monday, Thursday and Saturday on the Airbus A350-900

Begins Dec. 17, 2022

Hartsfield-Jackson Atlanta International Airport – Cape Town International Airport

  • Departs ATL at 8:50 p.m.
  • Arrives CPT at 6:15 p.m. (next day)

Cape Town International Airport – Hartsfield-Jackson Atlanta International Airport

  • Departs CPT at 10:50 p.m.
  • Arrives ATL at 8:00 a.m. (next day)

ATLANTA – TEL AVIV (TLV)

Will operate Wednesday, Friday, Sunday on the Airbus A350-900

Begins May 10, 2023 (westbound service begins May 8)

Hartsfield-Jackson Atlanta International Airport – Ben Gurion International Airport

  • Departs ATL at 2:00 p.m.
  • Arrives TLV at 9:15 a.m. (next day)

Ben Gurion International Airport – Hartsfield-Jackson Atlanta International Airport

  • Departs TLV at 11:30 a.m.
  • Arrives ATL at 5:55 p.m.

 

LOS ANGELES – TAHITI (PPT)

Will operate Tuesday, Thursday, Saturday on the Boeing 767-300ER

Begins Dec. 17, 2022

Los Angeles International Airport – Fa’a’ā International Airport

  • Departs LAX at 11:10 a.m.
  • Arrives PPT at 6:10 p.m.

Fa’a’ā International Airport – Los Angeles International Airport

  • Departs PPT at 8:10 p.m.
  • Arrives LAX at 6:40 a.m. (next day)

 

*Operation of this route is subject to final government approval

In other news, Delta is opening its first Delta Sky Club at Tokyo’s Haneda Airport – the only club there operated by a U.S. airline – a luxurious addition featuring regional specialties as Japan gradually eases pandemic-era restrictions and welcomes business and leisure travelers alike.

Delta aircraft photo gallery (Airbus):

 

Delta orders 12 additional Airbus A220s

Delta Air Lines continues its aircraft spending spree:

Delta Air Lines has firmed up orders for 12 Airbus A220-300 aircraft, bringing Delta’s total firm order for A220s to 107 aircraft – 45 A220-100s and 62 A220-300s. The A220s will be powered by Pratt & Whitney GTF™ engines.

Delta took delivery of its first Airbus A220 in October 2018, and was the first U.S. carrier to operate the aircraft type. As of the end of June 2022, Delta was operating a fleet of 388 Airbus aircraft, including 56 A220 aircraft, 249 A320 Family aircraft, 57 A330s and 26 A350-900 aircraft.

The A220 is the only aircraft purpose-built for the 100-150 seat market, bringing together state-of-the-art aerodynamics, advanced materials and Pratt & Whitney’s latest-generation GTF™ engines. The A220 brings customers a 50% reduced noise footprint and up to 25% lower fuel burn per seat and CO2 emissions compared to previous generation aircraft, as well as around 50% lower NOx emissions than industry standards.

With 220 A220s delivered to 15 airlines operating on four continents, the A220 is the optimal aircraft for regional as well as long-distance routes. To date, 60 million passengers have enjoyed the A220. The fleet is currently flying on over 700 routes and 300 destinations worldwide. As of the end of June 2022, over 25 customers have ordered 760+ A220 aircraft – confirming its breakthrough on the small single-aisle market.

Delta aircraft photo gallery (Airbus):

Delta orders 100 Boeing 737-10 MAX 10 aircraft

Air Lines will add the state-of-the-art Boeing 737 MAX aircraft to its fleet, as the airline continues to refresh its fleet to elevate the in-flight customer experience while improving fuel efficiency.

Delta is ordering the largest model in the MAX family, the 737-10, which will begin delivery in 2025. It will be powered by the next-generation LEAP-1B engines manufactured by CFM International, a company jointly owned by GE and Safran Aircraft Engines. The aircraft will be 20%-30% more fuel efficient than the retiring Delta planes it will replace, making the agreement an important step in Delta’s journey toward a sustainable future for aviation.

“The Boeing 737-10 will be an important addition to Delta’s fleet as we shape a more sustainable future for air travel, with an elevated customer experience, improved fuel efficiency and best-in-class performance,” said Ed Bastian, Delta’s chief executive officer. “These new aircraft provide superior operating economics and network flexibility, and the agreement reflects our prudent approach to deploying our capital.”

Most importantly, Bastian said, “This aircraft will be piloted, served and maintained by the very best professionals in the business, and it’s their hard work and dedication to our customers that always sets us apart.”

“We are proud that Delta is renewing its single-aisle fleet with the 737 MAX, Boeing’s most fuel-efficient family of airplanes,” said Stan Deal, president and CEO of Boeing Commercial Airplanes. “Built in our factory in Washington state with support from key suppliers across the US, the 737-10 will provide Delta with the best economics to carry more passengers across its short and medium-haul routes.”

The announcement was made at the 2022 Farnborough International Airshow in the U.K., and included a signing ceremony with Delta, Boeing and CFM executives.

The 737-10 aligns with four key pillars of Delta’s long-term fleet strategy:

  • Size: As a larger aircraft than the those it replaces, the 737-10 provides superior economic benefits as Delta continues to grow the average gauge of its narrowbody fleet.
  • Simplification: The 737-10 is expected to share a common training category across Delta’s 737 fleet.
  • Scale: The order will grow the size of Delta’s 737 family to more than 300 aircraft by the end of the decade.
  • Sustainability: With its next-generation LEAP engines, the 737-10 will be among the most fuel-efficient aircraft in Delta’s fleet, along with the A321neo.

The order is within Delta’s 2022-24 Capex guidance provided at Capital Markets Day in December 2021.

Nearly one-third of the aircraft’s 182 seats will be premium seating, with 20 customers in First Class, 33 in Delta Comfort+ and 129 in Main Cabin. Customers will experience the Boeing Sky Interior, highlighted by modern sculpted sidewalls and window reveals, with in-flight entertainment and power ports in every seat; high-speed satellite Wi-Fi throughout the aircraft; and on-demand video content available through Delta Studio. The cabin will also feature LED lighting that enhances the aircraft’s sense of spaciousness and large pivoting overhead bins.

With a top speed of Mach 0.79 and a range of 3,300 nautical miles, the 737-10 has broad flexibility to serve markets across the U.S. within Delta’s industry-leading network. The aircraft will be deployed in core hubs including New York, Boston, Atlanta, Detroit, Minneapolis-St. Paul, Seattle and Los Angeles.

Final assembly of the plane will take place at Boeing’s facility in Renton, Wash., near Delta’s international hub at Seattle-Tacoma International Airport.

The aircraft will complement Delta’s high-performance A321neo fleet as the airline updates and refreshes its narrowbody fleet for the years ahead. With the order, Delta’s Boeing 737 fleet will grow to more than 300 total aircraft and will be Delta’s second-largest fleet family behind the Airbus A320.

The 737-10 is currently awaiting final certification from the Federal Aviation Administration, which is expected in 2023. In the event of a delay, the agreement has adequate protection in place, including allowing Delta to shift to another model of the MAX family if necessary.

Delta aircraft photo gallery (Boeing):

Delta reports 2Q operating income of $1.5 billion

Delta Air Lines today reported financial results for the second quarter 2022 and provided its outlook for the third quarter 2022.  Highlights of the June quarter 2022 results, including both GAAP and adjusted metrics, are on page five and are incorporated here.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit news.delta.com. (PRNewsFoto/Delta Air Lines)

“I would like to thank our entire team for their outstanding work during a challenging operating environment for the industry as we work to restore our best-in-class reliability.  Their performance coupled with strong demand drove nearly $2 billion of free cash flow as well as profitability in the first half of the year, and we are accruing profit sharing, marking a great milestone for our people,” said Ed Bastian, Delta’s chief executive officer.  “For the September quarter, we expect an adjusted operating margin of 11 to 13 percent, supporting our outlook for meaningful full year profitability.”

June Quarter 2022 GAAP Financial Results 

  • Operating revenue of $13.8 billion
  • Operating income of $1.5 billion with operating margin of 11.0 percent
  • Earnings per share of $1.15
  • Operating cash flow of $2.5 billion
  • Total debt and finance lease obligations of $24.8 billion

June Quarter 2022 Adjusted Financial Results 

  • Operating revenue of $12.3 billion, 99 percent recovered versus June quarter 2019 on 82 percent capacity restoration
  • Operating income of $1.4 billion with operating margin of 11.7 percent, the first quarter of double-digit margin since 2019
  • Earnings per share of $1.44
  • Free cash flow of $1.6 billion after investing $864 million into the business
  • Payments on debt and finance lease obligations of $1.0 billion
  • $13.6 billion in liquidity* and adjusted net debt of $19.6 billion

*Includes cash and cash equivalents, short-term investments and undrawn revolving credit facilities

September Quarter Outlook1

3Q22 Forecast

Capacity2

Down 15% – 17%

Total Revenue2

Up 1% – 5%

CASM-Ex2

Up ~22%

Fuel Price ($/gal)

$3.45 – $3.60

Operating Margin

11% – 13%

Gross Capital Expenditures

~$1.8 billion

Adjusted Net Debt

~$20 billion

1

Non-GAAP measures, except for Capacity; Refer to Non-GAAP reconciliations for 3Q19 comparison figures

  2

Compared to September quarter 2019

Fuel price guidance is based on prices as of July 8th, including Brent at $107 per barrel, cracks at $41 per barrel and $0.27 per gallon refinery contribution.

June Quarter Revenue Environment and Outlook

“With growing demand across our network in the June quarter, we recaptured higher fuel prices and delivered adjusted revenue recovery of 99 percent with unit revenues up 20.5 percent versus 2019.  We also delivered another record quarter of American Express co-brand remuneration, up 35 percent from the June quarter 2019, reflecting growing brand preference and further diversification of our revenue base,” said Glen Hauenstein, Delta’s president.  “With sustained strength in bookings, we expect September quarter revenue to be up 1 to 5 percent compared to 2019 with total unit revenue growth improving sequentially.”

  • Domestic continues to lead recovery with international accelerating: Domestic passenger revenue was 3 percent higher and international passenger revenue was 81 percent recovered compared to the June quarter 2019. Revenue in Latin America and Transatlantic both exceeded 2019 levels in the month of June and the pace of recovery in the Pacific saw meaningful improvement, driven by Korea and Australia re-openings and the easing of restrictions in Japan.
  • Business recovery progressing: Domestic corporate sales* for the quarter were ~80 percent recovered versus 2019, up 25 points compared to the March quarter. International corporate sales* for the quarter were ~65 percent recovered versus 2019, up 30 points compared to the March quarter, driven by outsized improvement in Transatlantic. Recent corporate survey results show positive expectations for business travel in the September quarter, including optimism around international travel given the elimination in June of the pre-departure test requirement for flights to the U.S.
  • Premium products outperforming Main Cabin: Premium product revenue recovery outpaced Main Cabin across all markets. Premium and other diversified revenue streams, including Loyalty, Cargo and MRO, comprised 54 percent of total revenues.
  • Strong American Express remuneration: Received $1.4 billion in the quarter, up 35 percent compared to the June quarter 2019 and on track to surpass $5 billion for the full year. Co-brand spend was up 43 percent and co-brand card acquisitions were up 15 percent compared to the June quarter 2019.
  • Cargo records best ever June quarter performance; MRO approaches 2019 levels: Cargo revenue was $272 million, a 46 percent increase compared to the same period in 2019. MRO revenue in the June quarter was $178 million, restored to 85 percent of 2019 levels.

*Corporate sales include tickets sold to corporate contracted customers, including tickets for travel during and beyond the referenced time period

June Quarter Cost Performance and Outlook

“Our June quarter non-fuel unit cost performance of up 22 percent compared to 2019 was impacted by lower capacity, higher selling-related expenses and investments in operational reliability,” said Dan Janki, Delta’s chief financial officer.  “We remain confident in our ability to meaningfully improve our unit costs as we fully scale the network and return our operations to Delta’s high standards. In the near-term, as we prioritize restoring reliability, our full year non-fuel unit cost will remain higher than our previous plan by approximately 8 points on 5 points less capacity.”

  • Operating expense of $12.3 billion and total adjusted operating expense of $10.9 billion in the June quarter, both increased 21 percent sequentially
  • Adjusted non-fuel costs of $7.5 billion were up 10 percent sequentially, primarily driven by higher capacity
  • Compared to the June quarter 2019, adjusted non-fuel CASM was 22 percent higher on 18 percent less capacity
  • Adjusted fuel price of $3.82 per gallon was up 37 percent sequentially. Compared to the June quarter 2019, market prices were up 94 percent
  • Refinery operating income of $269 million resulted in a 31¢ per gallon benefit to our adjusted fuel price per gallon
  • Fuel efficiency, defined as gallons per 1,000 ASMs, was 14.6, a 4.2 percent improvement versus 2019

June Quarter Balance Sheet, Cash and Liquidity

“In the June quarter, we repaid $1 billion of gross debt after delivering strong profitability and generating free cash flow ahead of our expectations,” Janki said.  “We remain committed to achieving investment-grade metrics and a return on invested capital in the mid-teens over the next 3 years.”

  • Adjusted net debt of $19.6 billion; Weighted average interest rate of 4.3 percent with 84 percent fixed rate debt and 16 percent variable rate debt
  • Payments on debt and finance lease obligations of $1.0 billion, bringing the first half total to $2.4 billion
  • Free cash flow of $1.6 billion with operating cash flow of $2.5 billion and gross capital expenditures of $864 million
  • Air Traffic Liability ended June at $9.9 billion, up $805 million compared to March
  • Liquidity of $13.6 billion, including $2.8 billion in undrawn revolver capacity

Other June Quarter Highlights

Operational Reliability

  • Took decisive action to improve resilience and restore operational reliability for our customers and employees, including schedule adjustments for the remainder of the year, implementation of earlier boarding procedures and addition of operational buffers
  • July performance is off to a good start, with an average month-to-date completion factor of 99.2 percent and 84 percent of flights arriving within 14 minutes of scheduled arrival time
  • Updated airport procedures, including earlier domestic boarding and schedule modifications at the company’s largest hubs to help drive more on-time departures and successful connections
  • Reactivated Peach Corps, providing employees from the corporate offices the opportunity to step away from daily work routines to assist frontline colleagues while supporting Delta’s operation and customers

Culture and People

  • To reward Delta people for their dedication and excellence, implemented a 4 percent base pay increase for eligible scale and merit employees globally on May 1
  • Recorded a profit-sharing accrual, which is expected to pay out to Delta employees in February 2023 to recognize their commitment to serving our people, customers and communities
  • Introduced industry-only boarding premium pay for flight attendants, marking continued investment in our operational performance
  • Recognized as the No. 1 corporate blood drive sponsor with the American Red Cross for the fifth consecutive year
  • Resumed The Delta Air Lines Foundation Matching Gifts to Education program, matching Delta employee and retiree donations to accredited, eligible educational institutions

Customer Experience and Loyalty

  • Welcomed record number of new SkyMiles and American Express co-brand cardholders to our programs
  • Celebrated the openings of Delta’s Terminal 3 at LAX in April followed by Terminal C at LGA in June, featuring the company’s two largest Delta Sky Clubs in the system, part of Delta’s $12 billion investment in multi-year transformation projects at airport hubs across the country
  • In partnership with American Express, launched a first-of-its-kind, limited-edition Reserve credit card made with airplane metal of a retired Boeing 747
  • Welcomed the first A321neo into service while taking delivery of two additional A321neos, one A220-300, one A330-900 and five gently used 737-900ERs
  • Enhanced premium offering with new domestic First Class seat on the A321neo, with larger, improved privacy space, more stowage for personal items and enhanced memory-foam seat cushions in all cabins
  • In partnership with Misapplied Sciences, launched PARALLEL REALITY™ beta experience at DTW, a groundbreaking technology allowing customers to simultaneously see personalized content tailored to their unique journey on a single digital screen
  • As part of Delta’s commitment to create a values-led experience, added onboard snack and beverage options from small businesses, global suppliers, and woman- and LGBTQ+-led brands
  • Introduced new in-flight entertainment from MasterClass, a streaming platform offering exclusive access to select classes, alongside hit movies, bingeable TV shows and curated audio playlists

Environmental, Social and Governance

  • Published our 2021 Environmental, Social and Governance (ESG) Report, sharing the latest data and insight into the company’s efforts to advance its purpose of connecting people with opportunity while expanding the understanding of the planet and the people within it
  • Leveraged existing infrastructure to accept a batch of sustainable aviation fuel for a Delta flight from New York’s LGA and support the scaling of lower carbon intensity fuels
  • Participated in the SkyTeam Alliance’s Sustainable Flight Challenge, an initiative where partner airlines share learnings and innovations with the common goal of reducing the industry’s carbon footprint
  • Launched new skills-first career development program establishing a long-term goal of filling 25 percent of corporate management roles with talent in frontline roles and removing career barriers of four-year degrees, supporting economic equity through access to higher-earning jobs across the company
  • Joined forces with the Responsible Business Initiative for Justice (RBIJ) to launch Unlock Potential, a program that helps drive economic and social mobility for young people disconnected from education or employment, to create meaningful career opportunities for at-risk young adults

June Quarter Results

June quarter results have been adjusted primarily for the unrealized losses on investments, loss on extinguishment of debt and third-party refinery sales as described in the reconciliations in Note A.

GAAP

$
Change

%
Change

($ in millions except per share and unit costs)

2Q22

2Q19

Operating income

1,519

2,128

(609)

(29) %

Pre-tax income

1,033

1,907

(874)

(46) %

Net income

735

1,443

(708)

(49) %

Diluted earnings per share

1.15

2.21

(1.06)

(48) %

Operating margin

11.0 %

17.0 %

       (6.0) pts

(35) %

Operating revenue

13,824

12,536

1,288

10 %

Total revenue per available seat mile (TRASM) (cents)

23.47

17.47

6.00

34 %

Operating expense

12,305

10,408

1,897

18 %

Operating cash flow

2,535

3,268

(733)

(22) %

Capital expenditures

958

1,559

(601)

(39) %

Cost per available seat mile (CASM) (cents)

20.89

14.51

6.38

44 %

Fuel expense

3,223

2,291

932

41 %

Average fuel price per gallon

3.74

2.08

1.66

80 %

Total debt and finance lease obligations

24,839

9,990

14,849

NM

Adjusted

$
Change

%
Change

($ in millions except per share and unit costs)

2Q22

2Q19

Operating income

1,445

2,140

(695)

(32) %

Pre-tax income

1,222

1,998

(776)

(39) %

Net income

921

1,533

(612)

(40) %

Diluted earnings per share

1.44

2.35

(0.91)

(39) %

Operating margin

11.7 %

17.2 %

       (5.5) pts

(32) %

Operating revenue

12,311

12,448

(137)

(1) %

TRASM (cents)

20.90

17.35

3.55

20 %

Operating expense

10,866

10,308

558

5 %

Free cash flow

1,608

2,175

(567)

(26) %

Gross capital expenditures

864

1,618

(754)

(47) %

Non-fuel cost

7,516

7,516

— %

Non-fuel unit cost (CASM-Ex) (cents)

12.76

10.47

2.29

22 %

Fuel expense

3,296

2,274

1,022

45 %

Average fuel price per gallon

3.82

2.07

1.75

85 %

Adjusted net debt

19,578

9,347

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Delta Air Lines aircraft slide show (Airbus):

Delta faces a challenging weekend, allows its customers to change plans without any fees

Delta Air Lines’ CEO Ed Bastian apologized to its customers for its recent cancellations as its pilots picket and complain about the overwhelming amount of overtime flying.

Booming demand and staff shortages, especially pilots, is causing a lot of the cancellations. Weather also plays a major role.

Bastian has called this period the most challenging period in the airline’s history.

Delta is providing more flexibility to customers for changing their travel plans ahead of the busy July Fourth holiday travel weekend.

The global airline has issued a systemwide fare difference travel waiver for July 1-4, which allows customers to rebook their trip around potentially challenging weekend travel days – with no fare difference or change fees, as long as customers travel between the same origin and destination. Customers can adjust their travel plans via My Trips or the Fly Delta app. Rebooked travel needs to take place by July 8, 2022.

Delta sent this message to its SkyMiles members:

The summer travel season is well underway, and I share the excitement of so many of you who are returning to the skies as restrictions lift and entire regions of the world reopen. At the same time, I know many of you may have experienced disruptions, sometimes significant, in your travels as we build our operation back from the depths of 2020 while accommodating a record level of demand.

If you’ve encountered delays and cancellations recently, I apologize. We’ve spent years establishing Delta as the industry leader in reliability, and though the majority of our flights continue to operate on time, this level of disruption and uncertainty is unacceptable. You choose to invest your time, resources and loyalty with Delta and you’ve rightly come to expect a world-class experience on every flight, and that includes the best reliability in the business.

Despite the historic challenges facing our industry, Delta’s team of 75,000+ professionals around the globe remain focused on providing the very best care for you and your loved ones. I want to thank them for their continued professionalism, resilience and the truly outstanding service they continue to deliver on a daily basis. Thanks to their efforts, so far in June we’ve flown over 96% of our scheduled departures, with more than 80% of our flights arriving within 14 minutes of their scheduled arrival time. I’m proud of the work of our team in the face of the many obstacles we’re up against as air travel re-emerges and even prouder of our determination to reduce cancellations and further minimize delays.

RESTORING RELIABILITY

Things won’t change overnight, but we’re on a path towards a steady recovery. Steps we’ve taken include offering more flexibility for your travel plans and adjusting our summer schedule so that when challenges do occur, we can bounce back faster. Crews are being scheduled with more buffer room to help us absorb and adjust when factors like summer thunderstorms disrupt the operation. And as always, we’re issuing travel waivers ahead of inclement weather, enabling you to easily rebook travel if needed without worry.

At the same time, airport procedures are being updated, including earlier boarding to help ensure on-time departures and schedule changes at our largest connecting hub in Atlanta to help manage the volume of customers at the airport. And we’ve activated our Peach Corps, a program that brings in hundreds of employees from our corporate offices to the airports in Atlanta and New York to assist with check-in, baggage drop-off, airport wayfinding, using kiosks, serving you at our Delta Sky Clubs and other helpful tasks.

We’ve accelerated our hiring as well, bringing on around 15,000 new employees since the start of 2021. That includes a record number of Reservations and Care specialists, pilots, flight attendants, aircraft maintenance technicians and more – overall we’re hiring several hundred new Delta team members every week to assist you and help ensure a reliable, comfortable experience on Delta when you fly.

And we’re continuing to engage with the Federal Aviation Administration on improving processes for air traffic management, which will help minimize delays and cancellations due to inclement weather.

The environment we’re navigating today is unlike anything we’ve ever faced, but Delta is no stranger to challenging times, and our commitment to you is as strong as ever. We won’t stop until we’ve made things right, and we’ll never stop improving for you.

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We’re excited to see you returning to the skies, and every flight is an opportunity to earn your loyalty and trust anew. On behalf of our global team, I want to thank you for your patience and understanding as we work throughout the summer and beyond to get you to your destination safely and restore the world-class reliability that you deserve and have come to expect from Delta.

Delta aircraft photo gallery (Boeing):