Category Archives: American Airlines

American Airlines welcomes all customers on quarantine-free flights to Italy

American Airlines Boeing 787-9 Dreamliner N829AN (msn 40651) LAX (Michael B. Ing). Image: 944766.

American Airlines has offered customers quarantine-free flights from John F. Kennedy International Airport (JFK) to Milan (MXP) since April 2 and on flights from JFK to Rome (FCO) as of May 8. With the recent change in Italy’s travel restrictions, any customers, whether traveling for leisure or essential business, are eligible to fly on American’s flights from New York to Italy starting May 16.

Prior to travel, customers will need to provide proof of the required negative COVID-19 test and also upon arrival in Milan or Rome. After taking a second test at the airport producing a negative result, travelers will not need to quarantine in Italy.

American currently offers daily flights between JFK and MXP and three-times weekly service to FCO. American also operates four-times weekly service between Dallas Fort Worth International Airport (DFW) and FCO and expects those flights to become quarantine-free and open to all travelers in the coming days.

Top Copyright Photo: American Airlines Boeing 787-9 Dreamliner N829AN (msn 40651) LAX (Michael B. Ing). Image: 944766.

American aircraft slide show (Boeing):

Reuters: American Airlines adds stops to two flights after pipeline outage

“American Airlines said on Monday it has added a stop to two long-haul flights out of Charlotte, North Carolina, because of a fuel supply shortage after the shutdown of the Colonial Pipeline following a ransomware cyber attack.

American is the first U.S. airline to report an impact from the attack on Colonial, which carries nearly half the fuel consumed along the U.S. East Coast.

“We are closely monitoring the situation and working around the clock to ensure that we have an adequate supply of fuel across our network,” American, the largest U.S. airline said, adding that the two impacted flights are expected to return to the original schedule on May 15.

American said its daily flight from Charlotte to Honolulu will now stop in Dallas, where passengers will change planes before flying onto Honolulu, while its daily flight from Charlotte to London will stop in Boston for additional fuel.”

Own a piece of American MD-80s with a “Mad Dog Desk Clock”

American Airlines has made this announcement:

  • Shinola to design bags exclusively for American
  • Perfumers D.S. & Durga celebrate travel with unique scents
  • Launch kicks off with limited-time Shinola Mad Dog Desk Clock for purchase

Travel has the power to create lasting memories and connect us with the world, but the spirit of travel doesn’t have to stop when the journey is complete. American Airlines is introducing new onboard amenity kits for premium cabin customers in partnership with Shinola and D.S. & Durga. These thoughtful and creative partners will help keep memories of customers’ travels top of mind, even when customers aren’t flying 35,000 feet in the air.

“American often seeks brands that are rooted in creativity, especially those that celebrate travel before, during and after the actual journey,” said Clarissa Sebastian, Managing Director of Premium Customer Experience and Onboard Products. “D.S. & Durga and Shinola underscore what we value in our partners at American — the ability to inspire connection with people or places that matter and experiences that enrich us.”

Founded in Detroit, Shinola is a luxury design brand with an unwavering commitment to crafting products that are built to last, including world-class watches and premium leather goods. The new amenity kit bag was meticulously designed exclusively for American to get customers from place to place in style, while also offering the functionality to be repurposed post-flight to collect keepsakes or organize essentials for future journeys.

Brooklyn, New York-based D.S. & Durga are perfumers known for transportive fragrances with rich narratives. The amenity kits include aromas Rose Atlantic and Radio Bombay in lip balms and lotions. Rose Atlantic is inspired by summers on the New England coast with aromas of wild rose and the salty sea. Radio Bombay is described by the perfumers as a journey to the ol’ days of Mumbai as “hot copper tubes warm the soft wood releasing the blooms of musk, cream, peach, ambrette, coco and cedar distillates.”

The new amenity kits, which are pouches of personal care items wrapped in sustainable packaging that American provides for premium customers on long-haul international and transcontinental flights, begin rolling out today on flights operating between the United States and London (LHR). This includes service to LHR from Dallas-Fort Worth (DFW); Miami (MIA); Chicago (ORD); Los Angeles (LAX); Charlotte, North Carolina (CLT); New York City (JFK); Philadelphia (PHL); and Seattle (SEA). The kits will roll out across other long-haul international and transcontinental flights throughout the summer.

Flagship First

Flagship Business

Premium Economy

Shinola-created Mad Dog desk clocks

Shinola has a reputation for assembling world-class clocks with an affinity for unique design. As an extension of our partnership, Shinola is creating a desk clock featuring a dial made entirely from the original metal of American’s iconic, but now retired, fleet of McDonnell Douglas MD-80 aircraft. The MD-80s were the long-time backbone of American’s fleet, carrying customers on life’s journey for more than 35 years before it was retired in 2019. Each dial is unique and bears small markings from the aircraft’s decades of service. Clock dials are hand-cut and repolished under the watchful eye of Moto Art in California, with final assembly in Shinola’s Detroit factory.

Shinola is creating a limited 1,000 desk clocks, and there are two options to snag one. Customers can purchase an MD-80 desk clock with a vintage American Airlines logo at this link or without the logo at this link. Additionally, later this summer, Shinola wall clocks will be featured in select Admirals Club lounges.

About Shinola
Born in Detroit, Shinola is a design brand with an unwavering commitment to crafting lasting products, from watches to leather goods and even a hotel. We celebrate timeless design and thoughtful craftsmanship with products and stories that inspire people to live well and be confident in a style that is uniquely their own.

About D.S. & Durga
D.S. & DURGA creates fragrances that live on the level of great music, painting, and literature. A perfume is a world you can return to over and over again — a keyhole into far off places — material and imaginary.

About American Airlines Group
American’s purpose is to care for people on life’s journey. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company’s stock is included in the S&P 500. Learn more about what’s happening at American by visiting and connect with American on Twitter @AmericanAir and at

American’s Admirals Club lounges primed to welcome customers back

American Airlines has made this announcement:

  • Admirals Club lounges continue to reopen across the country, including in Atlanta, Phoenix and Miami
  • New signature menu offerings feature new healthy options such as Quinoa Salad and Power Bowls
  • The airline expands innovative touchless technology to give customers a safe, convenient and easy experience

As American Airlines continues welcoming customers back to the skies, the airline is reopening additional Admirals Club lounges and adding enhancements to give customers more peace of mind when traveling.

Lounges reopening in May include the Phoenix Sky Harbor Airport (PHX) Admirals Club at gate B7 and the Miami International Airport (MIA) lounge at gate D15, and the Admirals Club at Hartsfield–Jackson Atlanta International Airport (ATL). The previously reopened lounges at Austin Bergstrom International Airport (AUS), Nashville International Airport (BNA), and George Bush Intercontinental Airport (IAH) will extend their operating schedule to 7 days a week. Prior to travel, visit for the latest on specific lounge reopening dates.

Just in time to travel this Memorial Day weekend, American will have 27 lounges reopened across 21 U.S. cities. Additionally, lounges at São Paulo/Guarulhos International Airport (GRU) in Brazil and Mexico City International Airport (MEX) have reopened as well. American began reopening lounges in June 2020, with health and wellbeing improvements in response to the coronavirus (COVID-19) pandemic.

Revamped signature offerings for the entire family

Starting May 5, revamped signature food-for-sale items such as chilled quinoa salad, southwestern power bowl, cheesy tater tots and bacon, egg & cheese breakfast sandwich will be available all day in select lounges. American will expand offerings for children like chicken bites and cheddar sandwiches at all locations. Children’s rooms have also reopened inside Admirals Club lounges.


Touchless technology

Touchless technology

Kids chicken bites

Kids chicken bites

Southwestern power bowl

Southwestern power bowl


“As we welcome customers back to the skies, we have been eager to expand signature offerings that everyone in the family — including kids — can enjoy,” said Clarissa Sebastian, Managing Director of Premium Customer Experience and Onboard Products for American. “We know even more families will be returning to travel this summer and the Admirals Club provides safe and clean service with care.”

Touchless Admirals Club enhancements

American is expanding its touchless technology to streamline the customer’s airport experience. Starting May 6, the airline will introduce a touchless entry trial for the Admirals Club lounge located in Terminal A at Dallas Fort Worth International Airport (DFW).

Customers who choose to participate in the trial will enjoy quick, easy entry to the Admirals Club through facial recognition technology, which automatically verifies membership without customers pulling out their phone or wallet. This technology is currently in use to enable a touchless bag drop trial at DFW and Ronald Reagan Washington National Airport (DCA), and will roll out to Admirals Club lounges in Terminals B, C, and D in the coming weeks. Findings from these tests will inform future trials to expand the touchless experience throughout the customer journey.

Later this month, customers will also be able to order signature food offerings and beverages using their own mobile devices, gloved and masked team members will serve the orders. The trial will begin at the Admirals Club lounge located in Terminal A at DFW.

Admirals Club lounges currently offer touch-free ways to read the news and enjoy magazines.

American Airlines Group Inc. reports a first quarter net loss of $1.3 billion

American Airlines Boeing 737-8 MAX 8 N327SK (msn 44478) BFI (Joe G. Walker). Image: 952451.

American Airlines Group Inc. today reported its first-quarter 2021 financial results, including:

  • First-quarter revenue of $4.0 billion, down 53% year over year on a 39% year-over-year reduction in total available seat miles (ASMs).
  • First-quarter net loss of $1.3 billion, or ($1.97) per share. Excluding net special items1, first-quarter net loss was $2.7 billion, or ($4.32) per share.
  • Raised $10 billion through debt offering backed by the AAdvantage program and used a portion of the proceeds to prepay in full the secured loan from the U.S. Department of the Treasury.
  • Ended the first quarter with approximately $17.3 billion of total available liquidity. Company expects to end the second quarter with approximately $19.5 billion in total available liquidity.

“We are incredibly proud of the American Airlines team for their continued care of our customers and each other,” said American’s Chairman and CEO Doug Parker. “Our team has shown up every day throughout the pandemic and served more customers than any other airline. That focus has served as our inspiration and positions us well as even more customers return to the skies.

“Looking forward, with the momentum underway from the first quarter, we see signs of continued recovery in demand. We remain confident the network enhancements, customer-focused improvements and efficiency measures we’ve put into place will ensure American is well-positioned for the recovery.”

American continues to take steps to strengthen its business and respond to the pandemic, with an emphasis on supporting its customers, team members and communities; reducing costs; and improving its liquidity position and balance sheet.

To support its customers, team members and communities, American:

  • Enhanced its travel planning tool to help customers make informed decisions on where to travel and what to expect upon arrival. With one click, customers can view quarantine, document or testing requirements, as well as book flights.
  • Expanded acceptance of VeriFLY, the mobile health wallet that simplifies and verifies travel requirements, to include all international flights to the U.S. and flights from the U.S. to 11 countries. American’s partners Aer Lingus, British Airways, Iberia and Japan Airlines also began accepting VeriFLY during the first quarter.
  • Expanded its touchless technology trial to allow customers to use biometric scanners to check their bags prior to departure at Dallas-Fort Worth International Airport (DFW). American will utilize the same technology to allow customers to gain entrance to an Admirals Club lounge at DFW later this year and will consider additional airport solutions going forward.
  • Updated its mask requirement to align with directives from the Centers for Disease Control and Prevention and the Transportation Security Administration.
  • Expanded preflight COVID-19 testing options to give customers access to in-person testing at more than 150 local urgent care facilities and hospitals through GoHealth Urgent Care. American also now allows customers to redeem AAdvantage® miles for at-home COVID-19 testing kits through LetsGetChecked.
  • Canceled the 13,000 WARN notices sent to team members in February following the passage of the COVID-19 relief package that includes an extension of the Payroll Support Program (PSP).
  • Introduced an incentive program to encourage team members to get the COVID-19 vaccine. American’s U.S.-based mainline and wholly owned team members who get vaccinated will receive an extra vacation day in 2022 as well as $50 in recognition points.
  • Partnered with health care providers and airports to establish on-site team member vaccination locations in Chicago, Charlotte, Dallas-Fort Worth and Tulsa.
  • Continued to transport critical goods, including the COVID-19 vaccine, through strategic cargo-only flights. American helped customers move 230 million pounds of goods around the world in the first quarter, including 98 million pounds on its nearly 2,700 cargo-only flights.
  • Reached agreements with Deloitte and Kuehne+Nagel to help stimulate more production of sustainable aviation fuel and help our customers reduce their emissions from travel.

To reduce costs and conserve cash, American:

  • Incorporated more than $1.3 billion of permanent non-volume cost reductions into its 2021 plans. This includes approximately $500 million in management reductions, $600 million in labor productivity enhancements, and $200 million in other permanent cost reductions.
  • Reached an agreement with Boeing to defer and convert five 787-8 aircraft to 787-9 aircraft. These deliveries are now expected to occur in 2023 and will retain their existing financing. American’s remaining 14 787-8 aircraft will now be delivered by the end of the first quarter of 2022.
  • Exercised its remaining deferral rights on the Boeing 737 MAX aircraft that were previously scheduled to be delivered in 2021 and 2022. With this adjustment, the delivery of these 18 MAX aircraft is now expected to occur in 2023 and 2024.Photo: Joe G. Walker.
  • Accelerated its cabin-standardization program by a year with all Boeing 737s expected to be completed by the second quarter of 2021 and all Airbus A321s expected to be completed by the end of 2021.
  • Enhanced its technology capabilities through a virtual assistant for customers in the American Airlines mobile app; ConnectMe, a real-time chat tool for airport team members; and an automated crew recovery program.
  • Opened a new voluntary early out program in February, which approximately 1,600 team members opted into.

To improve its liquidity position and balance sheet, American:

  • Reduced its average cash burn rate2 to approximately $27 million per day in the first quarter. This includes approximately $9 million per day in regular debt principal and cash severance payments. For the month of March, the Company’s estimated average daily cash burn rate was approximately $4 million. Excluding approximately $8 million per day of regular debt principal and cash severance payments, the Company’s cash burn rate turned positive in March.
  • Obtained the right to access an additional $3.3 billion in financial assistance through the COVID-19 relief package passed and signed into law in early March. In addition to extending the PSP, the legislation will allow the Company to defer approximately $2 billion in pension funding over the next five years.
  • Issued $6.5 billion of bonds and entered into a new $3.5 billion term loan facility, using the AAdvantage program as collateral for both.
  • Used a portion of the proceeds from the AAdvantage financing to prepay its secured loan from the U.S. Department of the Treasury. In doing so, American has terminated its loan commitments under the secured loan agreement authorized by the CARES Act.
  • Repaid in full $2.8 billion under three separate revolving credit facilities, reducing the Company’s outstanding debt by $2.8 billion without changing its total available liquidity. American is able to draw upon the revolving commitments again or leave them undrawn, per the terms of the underlying credit agreements until such commitments expire, which is currently scheduled to occur in October 2024 for substantially all of the commitments.
  • Related to the aforementioned deferral of Boeing 737 MAX aircraft, in April the Company elected to prepay $248 million of outstanding loans under its pre-delivery payment 737 MAX credit facility with the related pre-delivery deposits to be returned to the Company from the resulting deferral.
  • Expects to end the second quarter with approximately $19.5 billion in total available liquidity.

Network and partnerships

American advanced its newly formed partnerships with Alaska Airlines and JetBlue Airways in the first quarter. Alaska officially joined oneworld as a full member, giving customers more choices and benefits and a seamless travel experience not only on the West Coast but throughout the world. American also expanded its codeshare with Alaska and launched new service between Seattle/Tacoma and London. Additionally, American and JetBlue together will introduce 57 new domestic and international routes for customers in New York and Boston beginning in June. The airlines are also significantly expanding their codeshare to include more than 100 new flights. The Alaska and JetBlue partnerships will continue to deliver significant benefits for consumers and allow for efficient growth, with new service launching later this year between Seattle and Shanghai and Bangalore, and between New York and Tel Aviv, Athens, Santiago and New Delhi.

Top Copyright Photo: American Airlines Boeing 737-8 MAX 8 N327SK (msn 44478) BFI (Joe G. Walker). Image: 952451.

American Airlines aircraft slide show:

JetBlue plans to add seven new cities and more than triple the size at New York’s LaGuardia Airport by 2022

"Rob Dewar", 1st A220, delivered December 31, 2020

JetBlue Airways and American Airlines today announced plans for the next phase of their Northeast Alliance – authorized by the U.S. Department of Transportation earlier this year – which is aimed at giving travelers in the northeast new competitive choices. Enabled by the alliance, JetBlue will bring its everyday low fares and award-winning service to more travelers in the northeast by adding seven all-new new destinations in New York and Boston, tripling flights at LaGuardia compared to 2019 levels and introducing more than 40 additional codeshare routes.

Seven New JetBlue Cities

JetBlue plans to add seven new destinations to its route map later this year and in 2022. Each new city advances JetBlue’s focus city strategy in New York or Boston by strengthening JetBlue’s service in the Midwest, southern U.S., Central America and introducing JetBlue in Canada and Honduras. Seats will go on sale in the coming months.

New routes include service between:

  • San Antonio International Airport (SAT) and:
    • New York’s John F. Kennedy International Airport (JFK)
    • Boston Logan International Airport (BOS)
      • Launching October 2021
      • “Today is an exciting day as we not only welcome a phenomenal new airline partner in JetBlue but also new nonstop service to Boston and New York. Boston has been our largest unserved market for many years and we’re thrilled that JetBlue is planting its roots in San Antonio to offer more options to our traveling public,’ said Jesus H. Saenz, Jr., IAP, Director of Airports, San Antonio Airport System.
  • San Pedro Sula, Honduras’ Ramón Villeda Morales International Airport (SAP) (a) and:
    • New York’s John F. Kennedy International Airport (JFK)
      • Launching December 2021
  • Puerto Vallarta, Mexico’s Gustavo Díaz Ordaz International Airport (PVR) (a) and:
    • New York’s John F. Kennedy International Airport (JFK)
      • First Quarter 2022
      • “We are delighted to have been selected as a JetBlue city for 2022. Puerto Vallarta’s offering of year-round sunshine, wealth of beaches with sea-to-mountain views, and inclusive, authentic experiences provides an ideal getaway for a broad range of travelers seeking a safe, easy-to-access tropical destination.” said Luis Villaseñor, Director General for Puerto Vallarta Tourism. “The New York metropolitan area is an incredibly important source market and JetBlue’s decision to launch a route from JFK International to Puerto Vallarta recognizes the destination’s continued appeal among U.S. travelers while providing an opportunity to welcome first-time visitors in the New Year.”
  • Kansas City International Airport (MCI) and:
    • New York’s John F. Kennedy International Airport (JFK)
    • Boston Logan International Airport (BOS)
      • Launching Second Quarter 2022
      • “JetBlue’s decision to add Kansas City to its growing network further validates this region’s position as the economic engine in the heart of America,” said Pat Klein, director of aviation, Kansas City Aviation Department.
  • Milwaukee Mitchell International Airport (MKE) and:
    • New York’s John F. Kennedy International Airport (JFK)
    • Boston Logan International Airport (BOS)
      • Launching Second Quarter 2022
      • “This is exciting news for travelers throughout Wisconsin and northern Illinois. JetBlue has been one of the most requested airlines for MKE, and we are happy to help bring this new service to MKE in 2022,” Airport Director Brian Dranzik said. “These new nonstop flights to Boston and New York-JFK will be a fantastic option for travelers coming to and from Milwaukee.”
  • Vancouver International Airport (YVR) (a) and
    • New York’s John F. Kennedy International Airport (JFK)
    • Boston Logan International Airport (BOS) [seasonal]
      • Launching Summer 2022
      • “We’re delighted that JetBlue has selected Vancouver as its first Canadian destination with service from YVR to New York City and Boston,” said Tamara Vrooman, President & CEO, Vancouver Airport Authority. “As we move through the pandemic and prepare for a safe and healthy return to non-essential travel, this new service, scheduled for Summer 2022, gives us all something to look forward to. By selecting YVR, JetBlue has signaled a vote of confidence in our region as a premier destination, and our airport as a trusted partner, that together will attract a mix of business and leisure travelers when the time is right to fly again.”
  • Asheville Regional Airport (AVL)
    • Boston Logan International Airport (BOS) [seasonal]
      • Launching Summer 2022
      • “It is an exhilarating day for western North Carolina when we learn that JetBlue is adding Asheville to their route map,” said Lew Bleiweis, A.A.E., Executive Director of Asheville Regional Airport. “Western North Carolina and Boston are two areas that people want to go, and the nonstop flights will be incredible for air travelers. We look forward to a long and successful partnership with JetBlue, and can’t wait to paint the town BLUE in 2022!”

JetBlue will operate new routes using a variety of aircraft.

More Landings at LaGuardia

JetBlue – New York’s Hometown Airline® – also announced significant growth plans at LaGuardia Airport (LGA) made possible by the Northeast Alliance. By the end of this year, JetBlue plans to operate more than two dozen daily departures and intends to more than double that number by summer 2022 with more than 50 daily departures.

A portion of JetBlue’s growth will come from added frequencies between LaGuardia and Boston – a key business market and a route linking the airline’s two Northeast focus cities – with up to 15 daily roundtrips in 2022. Existing markets between LaGuardia and Charleston, S.C.; Fort Lauderdale, Fla.; Orlando, Fla.; West Palm Beach, Fla.; Fort Myers, Fla.; and Tampa, Fla. will also see increased flying resulting in schedules that are more competitive.

JetBlue’s targeted growth plan at LaGuardia will also include the introduction of a half dozen new markets with service between LaGuardia and:

  • Jacksonville International Airport (JAX)
    • Launching October 2021
  • Sarasota–Bradenton International Airport (SRQ)
    • Launching October 2021
  • Savannah/Hilton Head International Airport (SAV)
    • Launching October 2021
  • Louis Armstrong New Orleans International Airport (MSY)
    • Launching First Quarter 2022
  • Nashville International Airport (BNA)
    • Launching Second Quarter 2022
  • Portland International Jetport (PWM)
    • Launching Summer 2022

Top Copyright Photo: JetBlue Airways Airbus A220-300 (CS300 BD-500-1A11) N3008J (msn 55099) (Hops) JFK (Fred Freketic). Image: 953426.

JetBlue Airways aircraft slide show:

American intends to introduce new service from Boston (BOS) to Cincinnati (CVG), St. Louis (STL) and Toronto (YYZ) and New York (JFK) – Delhi

American Airlines Boeing 777-223 ER N765AN (msn 32879) MIA (Bruce Drum). Image: 104968.

American Airlines and JetBlue are making it easy for customers to return to travel while continuing to deliver on the promise of growth and customer choice as a result of their Northeast Alliance.

Fastest growing network to India

Beginning Oct. 31, American Airlines will launch nonstop service from New York (JFK) to New Delhi (DEL) on a Boeing 777-200 to meet the strong local demand. With its Qatar Airways partnership and previously announced Seattle (SEA) to Bengaluru, India (BLR), route, American will offer customers more ways to fly between the United States and India than any other airline partnership. Flights to New Delhi will conveniently connect customers to India’s capital territory three times per week, and then daily during the holiday peak from Nov. 17 to Jan. 3.

More service from Boston and New York

American intends to introduce new service from Boston (BOS) to Cincinnati (CVG), St. Louis (STL) and Toronto (YYZ) as part of its effort within the Northeast Alliance to provide additional options for customers in the Northeast. The airline will also operate all flights to Los Angeles (LAX) on its signature Airbus A321T aircraft beginning Nov. 2. Under the Northeast Alliance, American and JetBlue will serve 46 of the top 50 markets from Boston, making it easier to get to the places that matter the most as customers begin to embrace travel again.

Airbus A321neo, delivered on May 16, 2019

Above Copyright Photo: American Airlines Airbus A321-253NX WL N402AN (msn 8750) LAX (Michael B. Ing). Image: 948253.

The Northeast Alliance will also enable new service from New York’s LaGuardia Airport (LGA), as both carriers intend to introduce the following markets:


American JetBlue
Houston (IAH) Jacksonville, Florida (JAX
Oklahoma City (OKC) Nashville, Tennessee (BNA)
Omaha, Nebraska (OMA) New Orleans (MSY)
Portland, Maine (PWM)
Sarasota, Florida (SRQ)
Savannah, Georgia (SAV)


With these additions, American and JetBlue will offer more service between New York and Florida than any other carrier.

American and JetBlue launched their first codeshare flights in February, and the list continues to grow with 39 more flights available for purchase on either or starting May 3. JetBlue will place its code on 24 more American flights while American will place its code on 15 JetBlue flights. Customers can look forward to more choices from the Northeast, including the best schedule pattern on flights between BOS and Washington, D.C. (DCA) and flights from the Northeast to the West Coast.

Eager travelers in the Northeast will have a bright summer, including the launch of long-haul international flights from JFK to Athens, Greece (ATH), beginning June 3 and from JFK to Tel Aviv, Israel (TLV), beginning May 6, which were previously announced in conjunction with the Northeast Alliance.

Offering the best product for customers

Thanks to newer aircraft and a seamless connection between Terminal 5 and Terminal 8 at JFK, customers from the Northeast can look forward to an easier and more convenient journey.

Premium product to Los Angeles

When traveling between Boston and Los Angeles, whether on JetBlue or American, the Northeast Alliance enables the most flights to choose from, access to a premium experience with all lie-flat seats, and entertainment on state-of-the-art aircraft. The A321T has been the standard of comfort on American’s flights between JFK and LAX as well as between JFK and San Francisco (SFO), offering first and business class. That level of comfort will now extend to all flights between LAX and BOS.

Larger aircraft with dual-class service

Just in time for summer travel, and as the Northeast Alliance enables more growth for American in New York, American plans to remove 50-seat regional aircraft from New York and Washington, D.C. As a result, every flight on American from JFK, LGA and DCA will be operated with aircraft that feature at least two classes of service.

Easy connections

Northeast Alliance customers flying in and out of JFK connecting on codeshare flights can also look forward to customer-friendly and easy transfers between JetBlue’s Terminal 5 and American’s Terminal 8 when secure-side transportation launches this summer.

More choices from more cities

American’s growing global partnerships benefit customers across the United States. Customers in rapidly growing cities and key business markets such as Austin; Nashville; Raleigh, North Carolina; Columbus, Ohio; Cleveland; Cincinnati; Memphis, Tennessee; and Indianapolis now have more ways to connect to the world through American’s flights and its partnerships with JetBlue Airways and Alaska Airlines.

Through American’s AAdvantage® program, customers in these cities can earn miles, redeem miles and receive upgrades and other global benefits only made possible through American’s loyalty program. In the coming months, more details will be revealed about enhancements to American’s AAdvantage and JetBlue’s TrueBlue frequent flyer programs that will help customers unlock these benefits with even more ease.

Top Copyright Photo: American Airlines Boeing 777-223 ER N765AN (msn 32879) MIA (Bruce Drum). Image: 104968.

American Airlines aircraft slide show:

Farewell Gate 35X: American Airlines welcomes customers to a new regional concourse at Ronald Reagan Washington National Airport

American Airlines has made this announcement:

New 14-gate concourse transforms the travel experience, offering customers a more seamless journey to and from the nation’s capital

  • American transitions regional flight operations from Gate 35X to new 14-gate concourse at Reagan National Airport (DCA).
  • New concourse offers a one-to-one replacement of remote hardstand gates with new indoor gate areas, climate-controlled jet bridges and customer amenities.
  • Up to 85 daily departures scheduled from Gates 46-59 in the new concourse this summer.

This morning, American Airlines began welcoming customers to a new, state-of-the-art 14-gate regional concourse at Ronald Reagan Washington National Airport (DCA), designed to replace Gate 35X.

The new concourse, constructed by the Metropolitan Washington Airports Authority (MWAA) as part of a $1 billion initiative to transform the customer experience at DCA, provides customers a range of new amenities while offering a more seamless connection to the National Capital Region.

“The dreaded Gate 35X is no more! American’s new regional concourse at Reagan National Airport is fantastic news for our customers,” said Robert Isom, president of American Airlines. “When fully complete, the investments made in partnership with MWAA will finally enable American to deliver a convenient, accessible, world-class product befitting the gateway to our nation’s capital.”

Fourteen spacious new boarding areas replace the cramped and dated waiting room for Gate 35X.

Floor-to-ceiling windows with views of Washington, D.C. and a range of new seating options with integrated power provide customers more room to relax and recharge before their flight.

The new concourse incorporates more than 850 new seats in a range of styles and configurations for improved customer comfort.

A final farewell to Gate 35X

Since Terminal B/C opened in 1997, Gate 35X has served as the primary gateway for millions of customers traveling to and from the nation’s capital on flights operated by American’s regional partners. At its peak, more than 6,000 customers a day passed through its cramped corridors and onto buses before boarding a flight parked at one of 14 remote hardstand gates.

Before the coronavirus (COVID-19) pandemic, operations from Gate 35X accounted for 16% of all customer traffic and 30% of all departures from DCA. But due to schedule reductions driven by COVID-19, Gate 35X was temporarily closed for most of 2020. As a result, airport partners were able to accelerate portions of construction — completing key components of the new concourse early.

Gate 35X was reactivated to support an increase in flight activity earlier this year. To commemorate the last of more than 250,000 departures from Gate 35X, American, Piedmont and PSA Airlines team members joined together last night to send off flight 5482 as it departed for Albany, New York (ALB).

Transforming the customer journey

Comprised of 14 spacious gate areas and enclosed jet bridges connected to DCA’s existing Terminal B/C, the 225,000 square-foot regional concourse offers a completely new experience for customers as they return to the skies.

“The opening of the new concourse is the culmination of years of work by thousands of employees who overcame numerous challenges and the seismic changes of a global pandemic to deliver a world-class passenger experience at Washington, D.C.’s airports,” said John E. Potter, president and chief executive officer of the Airports Authority. “The airport’s $1 billion investment to transform the traveler experience inside the terminals at the gates and along the roadways will bring a new era of travel to American Airlines’ customers, who can now board regional jet aircraft from jet bridges instead of through Gate 35X.”

Customers departing on regional flights from Gates 46-59 are now able to relax and recharge in one of 850 new seats while enjoying panoramic views of the Washington, D.C., skyline. Additionally, customers can take advantage of new amenities, including four public restrooms, two mother’s care rooms and an indoor pet relief area. When complete, the new concourse will also include more than 10 new shopping and dining options and a new 14,000 square-foot Admirals Club — currently scheduled to open in 2022.

Behind the scenes, more than 20,000 square-feet of space on the ramp level will serve as home to American’s wholly-owned regional subsidiaries Piedmont and PSA Airlines — providing team members new break areas, workspaces and locker rooms. A new baggage handling system will help expedite the luggage off-load and transfer process, further enhancing the overall customer experience.

Restoring service to the nation’s capital

In response to increasing demand, American plans to operate up to 180 peak day departures from DCA this summer — restoring service to more than 15 markets served before the pandemic, including Hilton Head, South Carolina (HHH); Traverse City, Michigan (TVC); and Asheville, North Carolina (AVL). To accommodate regional flights, up to 85 daily departures are scheduled to operate from the new concourse this summer.

As demand for air travel returns, American plans to provide service on larger regional aircraft operating to and from DCA — adding seat capacity without increasing the number of scheduled flights. Long-term, American intends to operate regional flights with the 65-seat Bombardier CRJ-700, the 76-seat CRJ-900 and the Embraer E175, offering customers a premium two-cabin experience.

American Airlines reintroduces beverage service as customers return

American Airlines has made this announcement:

Starting May 1, American Airlines will reintroduce full beverage service in all domestic premium cabins. Starting June 1, beverage service, including canned drinks, juice and water, will begin in the main cabin.

The safety and well-being of customers and flight crew on board is a top priority for American. This has been the guiding strategy for bringing back more inflight services in a careful and thoughtful way to ensure flight attendants and customers feel safe and comfortable. American worked hand-in-hand with the Association of Professional Flight Attendants (APFA) and experts from Vanderbilt University Medical Center as part of American’s Travel Health Advisory Panel to determine to the safest way to carefully return the food and beverage program.

“American’s reintroduction of beverage service is a careful and informed process to ensure everyone on board feels safe and comfortable,” said Brady Byrnes, Vice President of Flight Service. “When customers fly with American, they are trusting us with their safety. We worked closely with the union that represents our flight attendants, the Association of Professional Flight Attendants, and medical experts on this process. Through our partnership, we collectively determined that the timing is right to bring back this service, and we can do so while continuing to give customers peace of mind.”

Feedback from flight attendants and customers will be closely considered as more food and beverage service is introduced incrementally.

Customers will also be reminded of face covering guidelines throughout their time traveling with American. In accordance with federal guidelines, American requires face coverings to be worn at all times at the airport and onboard the aircraft and can only be briefly removed while the customer is eating or drinking.

To make flying easier for customers as they return to the skies, American will continue to update the travel experience page on for customers to reference as they plan future travel, especially as American incrementally builds back its food and beverage program.

Domestic beverage service details:

Domestic Premium Cabin

  • Beginning May 1: Full complimentary beverage service, including alcohol, canned drinks, juice and water.

Domestic Main Cabin

  • Beverage service is currently provided on flights longer than 2,200 miles (approximately four hours or more).
  • Beginning June 1: Complimentary beverage service, including canned drinks, juice and water.
  • Later this summer: Full main cabin beverage service, including alcoholic beverage options, along with American’s popular buy-on-board food program.

American Airlines signs on for second year as ‘Official Airline For Dream Flights’

Dream Flights made this announcement:

Dream Flights, a non-profit organization dedicated to honoring America’s veterans and seniors living in retirement and long-term care communities, is pleased to announce American Airlines will continue to serve as the “Official Airline for Dream Flights,” which this year launched Operation September Freedom, a historic mission to locate and honor as many World War II veteran heroes as possible with free Dream Flights in restored WWII-era biplanes.

Dream Flights pilots, many of whom fly for major airlines — including American Airlines — and are active duty or retired military veterans themselves, will volunteer their time to fly WWII veterans in the country’s largest fleet of restored Stearman bi-planes. The thousands of dollars saved in travel costs for crew members and pilots traveling to Dream Flights events using AAdvantage® miles will help cover the cost of Dream Flights, which are always free to veterans.

Operation September Freedom runs Aug. 1-Sept. 30, 2021. Dream Flights relies on sponsorships and corporate and individual donations to cover the cost of maintenance, fuel and other operating expenses related to Dream Flights. Sponsorship and donation opportunities are available by visiting