Tag Archives: Emirates Airline

Emirates ground crews give an emotional send-off to last passenger flights

Emirates made this announcement:

Emirates ground crews around the world have bid farewell to their last operating flights back to Dubai. EK 005 to London Heathrow, which departed at 1605hrs on March 24 was the last flight to take off from Dubai. EK 262 from Sao Paulo, which landed at 2235hrs (local time) was the last flight to arrive on March 25 into Dubai.

Emirates’ outstation airport teams from 39 stations including Prague, Newark, Seoul, London Stansted and Zurich devotedly sent of their last passenger flights before the suspension took effect. Over the next weeks Emirates’ operational teams will focus on preparing for service resumption.

As per UAE government directives to protect communities against the spread of COVID-19, Emirates has temporarily suspended all passenger flights from March 25, 2020. The airline will resume passenger services as soon as it is possible to do so.

In the meantime, Emirates is still busy deploying its fleet of Boeing 777 freighters, bolstering international air cargo links for the transport of vital goods, including medical supplies and food, around the world.

All photos by the airline.

Emirates suspends most passenger operations due to the coronavirus

Emirates has made this announcement:

  • Emirates retains cargo operations, but temporarily suspends most passenger operations by March 25
  • dnata significantly reduces operations, including temporary closure of operations at some international locations where demand is low
  • Group implements basic salary reduction for majority of employees for three months, will not cut jobs
  • Supports government measures to safeguard community health

Since the COVID-19 outbreak began, Emirates and dnata have been adapting operations in line with regulatory directives as well as travel demand.

The airline has aimed to maintain passenger flights for as long as feasible to help travellers return home amidst an increasing number of travel bans, restrictions, and country lockdowns across the world. It continues to maintain vital international air cargo links for economies and communities, deploying its fleet of 777 freighters for the transport of essential goods including medical supplies across the world.

With many of its airline customers dramatically reducing flights or ceasing services altogether, dnata has also significantly reduced its operations, including temporarily shutting some offices across its international network.

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Group said: “The world has literally gone into quarantine due to the COVID-19 outbreak. This is an unprecedented crisis situation in terms of breadth and scale: geographically, as well as from a health, social, and economic standpoint. Until January 2020, the Emirates Group was doing well against our current financial year targets. But COVID-19 has brought all that to a sudden and painful halt over the past 6 weeks.

“As a global network airline, we find ourselves in a situation where we cannot viably operate passenger services until countries re-open their borders, and travel confidence returns. By Wednesday March 25, although we will still operate cargo flights which remain busy, Emirates will have temporarily suspended most of its passenger operations. We continue to watch the situation closely, and as soon as things allow, we will reinstate our services.”

Having received requests from governments and customers to support the repatriation of travellers, Emirates will continue to operate passenger and cargo flights to the following countries and territories until further notice, as long as borders remain open, and there is demand: the UK, Switzerland, Hong Kong, Thailand, Malaysia, Philippines, Japan, Singapore, South Korea, Australia, South Africa, USA, and Canada. The situation remains dynamic, and travellers can check flight status on emirates.com.

Sheikh Ahmed added: “Emirates Group has a strong balance sheet, and substantial cash liquidity, and we can, and will, with appropriate and timely action, survive through a prolonged period of reduced flight schedules, so that we are adequately prepared for the return to normality.”

Cost reduction measures

The Emirates Group has undertaken a series of measures to contain costs, as the outlook for travel demand remains weak across markets in the short to medium term. This includes:

  • Postponing or cancelling discretionary expenditure
  • A freeze on all non-essential recruitment and consultancy work
  • Working with suppliers to find cost savings and efficiency
  • Encouraging employees to take paid or unpaid leave in light of reduced flying capacity
  • A temporary reduction of basic salary for the majority of Emirates Group employees for three months, ranging from 25% to 50%. Employees will continue to be paid their other allowances during this time. Junior level employees will be exempt from basic salary reduction
  • Presidents of Emirates and dnata – Sir Tim Clark and Gary Chapman – will take a 100% basic salary cut for three months

On the decision to reduce basic salary, Sheikh Ahmed said: “Rather than ask employees to leave the business, we chose to implement a temporary basic salary cut as we want to protect our workforce and keep our talented and skilled people, as much as possible. We want to avoid cutting jobs. When demand picks up again, we also want to be able to quickly ramp up and resume services for our customers.”

The Emirates Group has strong liquidity, with a healthy cash position but it is prudent that it take steps to reduce costs at this time. Emirates remains committed to serving its markets and looks forward to resuming a normal flight schedule as soon as that is permitted by the relevant authorities.

Safeguarding customers, employees, and communities

Emirates Group closely monitors the situation and keeps in regular contact with all relevant authorities, so that it can implement the latest guidance to keep travellers and its employees safe and healthy.

The company has strongly discouraged its employees from non-essential travel, implemented work from home policies for all employees where operationally feasible, enhanced cleaning and disinfection protocols at its facilities, introduced temperature screening at its key office entry points, and launched internal educational campaigns on hand hygiene and health practices to reduce risk of COVID-19.

Over the past weeks, the airline has also implemented enhanced cleaning and disinfecting measures on all of its aircraft departing Dubai as a precaution, and worked closely with airports to implement screening measures as required by the local authorities.

Frontline employees such as crew and airport teams have also been provided with support to stay safe while on duty, including providing hand sanitizers and masks where required.

The Emirates Group fully supports all initiatives to safeguard the health of communities in every market where it operates, including the UAE’s national COVID-19 response.

Sheikh Ahmed said: “These are unprecedented times for the airline and travel industry, but we will get through it. Our business is taking a hit, but what matters in the long run is that we do the right thing for our customers, our employees, and the communities we serve. With the support and unity that we have seen from our employees, partners, customers, and other stakeholders, I’m confident that Emirates can tackle this challenge and come out stronger.”

Emirates aircraft photo gallery:

Emirates to operate chartered flights to Moscow

Emirates made this announcement:

Due to the temporary suspension of air services between Russia and UAE, Emirates will temporarily suspend its operations to Russia starting from March 20 until further notice.

To facilitate the return of travelers whose journeys were disrupted, Emirates will operate selected charter flights to Moscow and St. Petersburg between March 20 and March 29, 2020. Only Russian nationals will be allowed to travel on these special flights from Dubai to Moscow and St. Petersburg and the return Emirates flights will only be open to non-Russian nationals.

Please see below the flight schedules. All timings are local.

Applicable to 20 – 29 March 2020 only:

  • Dubai to Moscow: EK133 departs at 9:15hrs and arrives at 13:45hrs.
  • Moscow to Dubai: EK134 departs at 17:00hrs and arrives at 23:15hrs.

Applicable to 20 March 2020 only:

  • Dubai to Moscow: EK 131 departs at 16:15hrs and arrives at 20:40hrs.
  • Moscow to Dubai: EK 132 departs at 23:50hrs and arrives at 6:15hrs.

Applicable to 20 – 25 March and 27 – 29 March 2020, only:

  • Dubai to St. Petersburg: EK 175 departs at 15:30hrs and arrives at 20:45hrs.
  • St. Petersburg to Dubai: EK 176 departs at 23:25hrs and arrives at 6:35hrs.

Travellers may contact their travel agents or local Emirates office to book these flights.

Emirates to deep clean and disinfect any suspected coronavirus aircraft that takes between six to eight hours

Emirates has made this announcement:

In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure its customers’ health and comfort, and provide them with confidence and peace of mind when planning their travel.

Enhanced cleaning and disinfection

On all aircraft departing from its hub in Dubai, Emirates has implemented enhanced cleaning and complete disinfection of all cabins as a precaution. In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by touch, Emirates has placed its greatest focus on surface cleaning.

The airline uses an approved chemical that is proven to kill viruses and germs, leaves a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces, and is eco-friendly.

The cleaning process includes a comprehensive wipe down of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas. All of this is done in addition to other normal procedures such as changing head rest covers on all seats, replacement of reading materials, vacuuming, and more.

To complete this thorough cleaning process within an hour while the aircraft is preparing for its next mission, requires a team of 18 trained cleaners on a Boeing 777, and a team of 36 for an A380. In a 24-hour period on an average day, some 248 aircraft go through this process.

On any aircraft that were found to have transported a suspected or confirmed COVID-19 case, Emirates would go even further, and implement deep cleaning and disinfection in a process that takes between six to eight hours to complete. This includes the defogging of cabin interiors and misting with disinfectant across all soft furnishings, and replacement of seat covers and cushions in the affected area. The aircraft’s HEPA cabin air filters will also be replaced.

All of Emirates’ aircraft are fitted with HEPA cabin air filters which are proven to filter out 99.97% of viruses. They also remove dust, allergens and microbes from the air recirculated into the cabin and cockpit, which helps to provide a safer, healthier and more comfortable environment for the passengers and crew.

Peace of mind on travel plans

Emirates is also providing customers across its network added flexibility, choice, and value; with the ability to change their travel dates without change and reissuance fees. This waiver policy applies to all booked tickets issued on or from 7 March until 31 March 2020. Visit emirates.com for more details on the waiver.

Helping loyal flyers retain tier status

Recognising that some of its members will be impacted by travel restrictions and flight reductions, Emirates Skywards is providing its Platinum, Gold and Silver members the ability to maintain their current status by fulfilling 80% of their tier travel requirements between 31 March and 30 June 2020. In addition, Skywards members booked to travel between 1 March and 30 June 2020 will be able to benefit from an additional 20% bonus Tier Miles.

Monitoring and response protocols

The safety and well-being of customers and employees is a topmost priority at Emirates. Since January, the airline has activated its contingency response team to monitor daily developments on the COVID-19 outbreak, maintain contact with all relevant health and regulatory authorities, and ensure the airline’s response is current and appropriate.

Emirates continues to work closely with all its partners and industry stakeholders, to ensure travellers can continue their journeys with the assurance that their wellbeing and comfort remains at the forefront.

Valerie Tan

Emirates Public Relations

Emirates and Olympique Lyonnais announce a new partnership

Emirates has made this announcement:

Emirates, the world’s largest international airline and Olympique Lyonnais (OL), one of France’s top football clubs have announced a five year sponsorship deal. Under the agreement, Emirates will become the club’s Official Main Sponsor from the start of the 2020/2021 season.

The iconic Emirates “Fly Better” logo will appear on the front of the OL team’s training kits and playing jerseys for all the club’s matches, including the French Championship and European Cup until June 2025. In addition to being shirt sponsors, the agreement will provide Emirates with highly visible branding across Groupama Stadium, as well as hospitality, ticketing and other marketing rights.

Olympique Lyonnais has one of the best football records amongst French clubs and have taken part in the European Cup for 23 consecutive years. The team’s consistency, sportsmanship, and loyal fan following were instrumental in Emirates’ decision to join forces with the team.

In addition to the team’s global appeal, Lyon as a destination was also a major factor in the partnership. Regularly ranked among the top European cities, Lyon is flourishing as a destination, from both an economic and tourism standpoint. Emirates was the first airline to connect Lyon to the United Arab Emirates, and more broadly to the Middle-East, Eastern Africa and the South Asian subcontinent via Dubai when it launched direct flights to Lyon in 2012.

This partnership reinforces Emirates’ commitment to the Rhône Alpes region, and its contribution towards economic growth by connecting Lyon with to some of the world’s fastest growing economies across Emirates’ vast network of 158 destinations.

Emirates and Olympique Lyonnais will work together to reach fans across the globe and build on the team’s incredible success.

Aside from partnerships with some of the biggest clubs in football, Emirates is also a leading partner of sporting events across golf, tennis, rugby, cricket, horse racing and motorsports.

Qatar Airways aircraft photo gallery:

Emirates to launch services to Penang via Singapore

Emirates has announced its plan to launch a new daily service from Dubai (DXB) to Penang International Airport (PEN), via Singapore (SIN), from April 9, 2020.

Emirates’ flight to Penang will be a linked service with Singapore, allowing passengers to travel easily between the two cities while enjoying the airline’s award-winning service.

Penang will become Emirates’ second destination in Malaysia after its capital, Kuala Lumpur, which the airline currently serves with three flights a day and is a route that has been operating since 1996. The flight will be operated by an Emirates Boeing 777-300ER aircraft in a three-class configuration, offering eight private suites in First Class, 42 lie flat seats in Business Class and 304 spacious seats in Economy Class.

The new route enables travellers from the Northern cities of Malaysia to enjoy convenient onward connections from Dubai to destinations in Europe, North America and the Middle East. The flights will operate with timings as follows (all times are local):

Flight no From/ to Departure time Arrival time
EK348 Dubai/ Singapore 02:30 14:05
  Singapore/ Penang 15:35 17:15
EK349 Penang/ Singapore 22:20 23:50
  Singapore/ Dubai 01:40 04:55

Located on the North-western coast of Malaysia, the state comprises a mainland portion as well as an island, connected by Malaysia’s two longest roadbridges. Penang is the country’s second largest populated city and is known for its rich heritage and architecture, vibrant multicultural society, modern entertainment and retail options, cuisine as well as the natural beauty of its beaches and hills. The city is home to a UNESCO World Heritage Site and a variety of tourist attractions. Besides its appeal to tourists, Penang is also considered to be an economic powerhouse in Malaysia, being an important trade and industrial city and attracting business travellers from around the globe.

Emirates aircraft photo gallery:

Emirates orders 30 Boeing 787 Dreamliners to complement 777X family

Boeing and Emirates announced today they have finalized a purchase agreement for 30 787-9 Dreamliner airplanes, valued at $8.8 billion according to list prices. The agreement, signed at the Dubai Airshow, culminates discussions between the two companies on the best 787 Dreamliner model to meet the requirements of one of the world’s leading airlines.

Emirates had previously signed an initial agreement for the larger 787-10 variant. In officially selecting the 787-9 today, Emirates adds a medium-sized widebody airplane to complement the airline’s larger 777 aircraft. Both airplane families lead their respective category for superior range and fuel efficiency.

As part of the agreement, Emirates will update a portion of its large order book by exercising substitution rights and converting 30 777 airplanes into 30 787-9s. With this conversion, Emirates remains the world’s biggest 777X customer with 126 airplanes on order and the largest 777 operator with 155 airplanes today.

To support Emirates’ current-generation 777 airplanes in the coming years, the companies announced that Boeing Global Services will leverage its worldwide supply chain to provide timely replacement parts, reducing maintenance times and keeping aircraft in service.

Image: Boeing.