Category Archives: Malaysia Airlines

Malaysia Airlines increases domestic and reinstates international connectivity

Malaysia Airlines has increased its domestic and international connectivity beginning June and July respectively, to facilitate essential travels locally and as other countries begin to lift border restrictions.

The airline will adjust its network capacity from time to time to ensure passenger demandsare met, prior to normalizing the schedule in October for both domestic and international destinations.

The resumption of services will allow families who have not been able to return to their loved ones due to travel restrictions in many parts of the world to reunite. Passengers are however, reminded to check entry and exit requirements before their journeys with travel restrictions remaining in place in most countries.

The frequency of domestic flights for June and July are as follows:

Flights Months Frequency
Kuala Lumpur – Alor Setar/Johor Bahru/Kota Bharu/Langkawi/Terengganu/
Labuan/Miri/Sandakan/Tawau
June and July 2 times weekly
Kuala Lumpur – Kuantan/Bintulu/Sibu June and July Once a week
Kuala Lumpur – Penang/Kuching June 3 times weekly
Kuala Lumpur – Kuching July 5 times weekly

Frequency of flights for international destinations are as follows:

Flights Months Frequency
Kuala Lumpur – Dhaka/Kathmandu/London/Osaka/Narita/
Incheon/Hong Kong/*Melbourne/**Sydney/
Perth/Denpansar/Phuket/Cambodia
July 2 times weekly

*Kuala Lumpur – Melbourne (1 until 18 July)
**Kuala Lumpur- Sydney (1 until 5 July)

Kuala Lumpur – Chennai/Hyderabad/Mumbai/Bangalore/
Kochi/Sri Lanka/Taipei/Guangzhou/
*Sydney/**Melbourne/Adelaide/Brisbane/
Surabaya
July Once a week

*Kuala Lumpur – Sydney (6 until 31 July)
**Kuala Lumpur – Melbourne (19 until 31 July)

Kuala Lumpur – Manila July 3 times weekly
Kuala Lumpur – Jakarta/Bangkok July 4 times weekly
Kuala Lumpur – Singapore July 5 times weekly

Malaysia Airlines’ Group Chief Executive Officer, Captain Izham Ismail said, “We are pleased to announce the resumption of our services by increasing capacity to domestic and international routes and we look forward to welcoming our passengers back onboard. We shall continue to ensure their safety, health, as well as their comfort by introducing new initiatives aligned with international safety and health protocols, as part of our commitment to offer passengers peace of mind throughout their journey with us.”

“I would like to take this opportunity to thank our customers for their continued support and confidence in Malaysia Airlines throughout these challenging times. Following the Malaysian Government’s recent announcement on interstate travel, we have also released a special video titled ‘Ready to fly and rediscover Malaysia’ which is available on Malaysia Airlines’ social media platforms. We hope that by showcasing unique and beautiful domestic attractions located across Malaysia, we can inspire local travellers to explore the beauty of our homeland and boost local tourism efforts.”

At the onset of the COVID-19 outbreak, Malaysia Airlines has implemented various enhanced safety measures and protocols in coordination with health and airport authorities to ensure passengers’ health and wellbeing are taken care of. These measures include temperature checks, sanitization and disinfection of all properties and facilities, enforcement of social distancing, mandatory usage of face masks and installation of protective screen barriers at check-in counters and transfer desks at KL International Airport (KLIA). All Malaysia Airlines frontliners on ground and onboard are required to wear personal protective equipment and their health screened daily. Even upon arrival, passenger luggage will be sanitized.

These health and safety precautionary measures are also extended to the Malaysia Airlines Golden Lounges which is planned to be re-opened on 1 July 2020.

At the same time, Malaysia Airlines passengers can continue to enjoy hours of inflight entertainment on their seatback screens, Wi-Fi connectivity and comfort amenities of hygienically packed pillows and blankets available on selected flights. Inflight dining has been modified to limit contact between cabin crew and passengers but are assured to be substantial for all cabin classes especially on long haul flights.

The airline also ensures all its aircraft are cleaned and disinfected before and after every flight, while lavatories will be kept clean during flight by cabin crew at regular intervals. Other inflight services such as reading material, inflight duty-free and retail will continue to be suspended for the time being.

Malaysia Airlines aircraft photo gallery:

Video: MH370: The Untold Story

From Sky News Australia:

MH370: The Untold Story reveals shocking allegations and startling information about what actually happened during the disappearance of flight MH370, what the authorities both locally and in Malaysia really knew and exactly where experts believe the plane could be found.

Malaysia Airlines and Singapore Airlines sign wide-ranging partnership agreement

The two airlines issued this statement:

This is the image description.
  •  Revenue sharing on flights between Singapore and Malaysia, subject to regulatory approval
  •  Significant expansion of regional and long-haul codeshare routes

Malaysia Airlines Berhad (MAB) and Singapore Airlines (SIA) have signed a wide-ranging commercial agreement that will significantly strengthen the long-standing partnership between the two airline groups. Subject to regulatory approvals from the relevant competition authorities, the national carriers propose to share revenue on flights between Singapore and Malaysia, expand codeshare routes, and participate in joint marketing activities to develop tourism.

The new agreement also includes SIA’s subsidiaries SilkAir and Scoot, as well as Firefly, the sister airline of MAB. It follows the signing of a memorandum of understanding in June 2019, which aimed to provide new customer benefits as well as new business opportunities.

Flights between Singapore and Malaysia will operate under a joint business arrangement. MAB and SIA intend to coordinate flight schedules to provide customers with more flight choices and frequencies for passenger convenience. As part of the agreement, the two airline groups also plan to offer joint fare products, align corporate programmes to enhance the value proposition to customers, and explore tie-ups between their frequent-flyer programmes.

The two airline groups will also expand their codeshare arrangements to include more destinations on each other’s networks. Today, the airlines codeshare on flights between Singapore and Kuala Lumpur, Kota Kinabalu, Kuching and Penang.

With the expansion, SIA and SilkAir plan to codeshare on MAB’s domestic flights and as such serve a total of 16 destinations1 in Malaysia.

In turn, MAB will progressively codeshare on flights between Singapore and Malaysia, Europe, South Africa and other destinations once necessary approvals are granted. This will be implemented in phases. It represents a significant expansion of the existing codeshare agreement and will provide MAB with more opportunities to expand connectivity to and from Malaysia.

In addition, MAB and SIA have agreed to work on joint marketing activities to boost long-haul tourism to Malaysia and Singapore. Both airlines will also explore the potential development of airpasses, which will enable customers travelling to Malaysia through the Kuala Lumpur and Singapore hubs more choices to visit other parts of the country such as Kuantan, Kuching and Kota Kinabalu on a single ticket. Travellers can expect a seamless experience of convenience and flexibility while enjoying multi-stop itineraries.

“We are very pleased to take our partnership with Malaysia Airlines to a new level. This will be a win-win for both our airline groups, and provide new benefits for our customers. In particular, the expanded scope of our partnership has the potential to provide a significant boost to the tourism industries in both Malaysia and Singapore, as well as the wider Southeast Asia region,” said SIA CEO, Mr Goh Choon Phong.

MAB CEO, Captain Izham Ismail said, “We are honoured to collaborate alongside SIA in providing our customers a more competitive product between Malaysia and Singapore and the opportunity to travel to more global destinations. This is in line with Malaysia Airlines’ long-term business plan goal of engaging in deep partnerships to extend our reach and presence globally. This partnership is more than a conventional partnership and we believe in the mutual benefits for both airline groups and countries.”

Subject to regulatory approvals, the codeshare flights will be progressively made available for sale through the airlines’ respective booking channels in key markets around the world.

 

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1Alor Setar, Bintulu, Johor Bahru, Kota Bahru, Kota Kinabalu, Kuala Lumpur, Kuala Terengganu, Kuantan, Kuching, Labuan, Langkawi, Miri, Penang, Sandakan, Sibu, Tawau

Boeing 747-400 TF-AAA is sunk to be part of Dive Bahrain’s underwater scuba park

Boeing 747-236B (F) TF-AAA (msn 22442) is becoming part of Dive Bahrain’s new underwater dive site off the coast of Bahrain.

TF-AAA is the first Boeing 747 to be used as an artificial reef.

The underwater site will have a 70-meter long decommissioned Boeing 747 as its centerpiece, the largest aircraft ever to be submerged.

The site will provide an exceptional dive experience. Phase 1 of the project includes submerging the aircraft, a replica of a pearl merchant’s house and sail structures. Future phases of the project are still being studied but could include reef balls, ships and sculptures.

All photos by Dive Bahrain.

This Boeing 747 was originally delivered to Malaysia Airlines as 9M-MHJ on April 8, 1982 (later as MASkargo).

Malaysia Airlines Boeing 747-236B 9M-MHJ (msn 22442) CDG (Christian Volpati). Image: 940078.

Above Copyright Photo: Malaysia Airlines Boeing 747-236B 9M-MHJ (msn 22442) CDG (Christian Volpati). Image: 940078.

The airframe would then be sold to Focus Air Cargo as N361FC on August 5, 2005.

Focus Air Cargo Boeing 747-236B (F) N361FC (msn 22442) CDG (Christian Volpati). Image: 944630.

Above Copyright Photo: Focus Air Cargo Boeing 747-236B (F) N361FC (msn 22442) CDG (Christian Volpati). Image: 944630.

Finally the airframe would migrate to Air Atlanta Icelandic on June 17, 2008 which would then operate the airliner for several carrier including MASkargo.

Type Retired: 2016

Above Copyright Photo: MASkargo (Malaysia Airlines)-Air Atlanta Icelandic Boeing 747-236B (F) TF-AAA (msn 22442) SYD (John Adlard). Image: 902843.

Videos:

Malaysia Airlines reinstates Kochi, India

Malaysia Airlines Boeing 737-8H6 WL 9M-MXE (msn 40132) DPS (Pascal Simon). Image: 943656.

Malaysia Airlines has announced its return to Kochi with its inaugural flight on March 31, 2019.

The airline will be flying daily Kochi via MH108, serviced by the Boeing 737-800, which will depart Kuala Lumpur at 10.40 pm and arrive Kochi at 12.01 am the following day. The return flight, MH109 will depart Kochi at 1 am and will arrive Kuala Lumpur at 7.50 am the same day.

Top Copyright Photo (all others by the airline): Malaysia Airlines Boeing 737-8H6 WL 9M-MXE (msn 40132) DPS (Pascal Simon). Image: 943656.

Malaysia Airlines aircraft slide show:

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Malaysia Airlines sees a stable situation despite a challenging environment

Malaysia Airlines issued this statement for the third quarter:

Malaysia Airlines experienced a challenging third quarter with stiff competition, rising fuel prices and adverse foreign exchange movements, further exacerbated by crew shortages, especially in July and August.

Yield came under pressure in quarter three. This was in part due to the inability to deploy planned peak up-grading of aircraft to a widebody during the period, as a result of crew shortages which impacted revenue. The airline has since activated an extensive recruitment exercise, supported by an aggressive cadet enlistment and training programme to build a strong pipeline of crew and is confident that the situation will be stabilised by early 2019.

Notwithstanding the challenging operating environment, total Revenue Average Seat per Kilometer (RASK) remained resilient with an increase of 1.4% year-on-year (YoY). This was mainly driven by higher cargo revenue, up 29% YoY. On-time performance (OTP) also increased during the quarter, up by 8% YoY, as a result of improved operational efficiencies in engineering and ground handling.

Continued focus on improving customer experience and enhancing the product offering has seen an overall improvement in Customer Satisfaction Index (CSI), which was up 7% YoY, with the airline’s Net Promoter Score (NPS) increasing by a significant 21 points in the period. This was, in part, driven by improvements to the airline’s call centre which introduced an ‘After-Call Survey’ to obtain immediate customer feedback. Call centre satisfaction ratings are up 7% to 74%.

Malaysia Airlines became the first airline in Malaysia, and amongst only a small number globally, to launch on WhatsApp. Customers can now receive their booking confirmation and flight status via the messaging app, with a view to expand the range of notifications delivered in 2019. The airline also launched MHchat, a new feature designed to help travellers book flights, retrieve bookings and ask questions round the clock via Facebook Messenger.

Passenger load factors also increased in the quarter up by 3% with Malaysia Airlines. Recovery in international business continued in the quarter with a load factor of 81.7% in 2018 versus 78.4% in 2017.

Fleet developments during the period include the addition of the airline’s sixth A330-200 to its fleet of 21 A330s deployed on higher density regional routes across Asia Pacific. The B737-800s continue to provide domestic and regional connectivity while the airline prepares for delivery of 10 B737 MAX8 in 2020.

Malaysia Airlines’ A380-800s continue to service Project Amal, a division within Malaysia Airlines dedicated to Hajj and Umrah traffic. The division successfully transported more than 15,000 pilgrims during Hajj on over 80 flights between Kuala Lumpur, Jeddah and Madinah throughout July and September 2018. The airline’s A380s are also deployed to key markets, such as Sydney and Seoul, during peak times.

Group CEO Izham Ismail said: “The third quarter continued to be challenging with volatile fuel prices, unfavourable foreign exchange movements, as well as overcapacity in key markets compounded by the pilot shortage. Nevertheless, in line with our emphasis on customer experience, I believe our efforts in that area continue to show positive traction as evidenced by the improvements in our CSI and NPS ratings.

We are maintaining a strong focus on cost management and will continue to invest in aspects of the customer experience that deliver a competitive edge. Our pioneering digital initiatives, including the recently launched WhatsApp Business solution, exemplify this.

We have seen good quarterly traction in the year and we are expecting to finish 2018 by reducing the losses of the previous year. Moving forward, 2019 looks similarly challenging but we remain committed to improving performance and reducing costs whilst managing external factors beyond our control.”

Q3 performance
  Actual Q3 2018 Actual Q3 2017
Passengers (m) 3.47 3.40
Passenger Load Factor (%) 80.5% 77.5%
Passenger Yield (sen) 21.5 22.6
On-Time Performance (%) 74.9% 69.5%
Total RASK (sen) 21.2 20.9

 

 

Malaysia Airlines launches a Business Suite

Malaysia Airlines has announced the rebrand of its First Class cabin to Business Suite offering passengers new levels of luxury with ample cabin space and privacy. Starting 12 December 2018, the Business Suite will be available on all of the airline’s A350-900 and A380-800s.

The Business Suite is in response to the high traffic of business travelers on Malaysia Airlines, a product that offers an enhanced Business Class service at an attractive price point for passengers. The suite comes with a dedicated check-in counter, access to Malaysia Airlines premium First Class Lounge, 50kg baggage allowance as well as fine-dining experience onboard.

Malaysia Airlines Group Chief Executive Officer, Captain Izham Ismail said, “The new Business Suite was introduced in response to the growing demand of our guests.  Our target is to enable the frequent flyer, looking for enhanced comfort, to now be able to enjoy a premium experience at competitive prices. We are confident that our new Business Suite will change the way people travel in business class.” 

The Business Suite cabin will be available on the London, Tokyo, Osaka route and on the Sydney and Seoul route during the winter season.

Product details: Business Suite on A380-800 

  • Located on the main deck with 1-2-1 seat formation
  • Total of 8 seats with enclosed monument (4 individual seats and 2 double seats)
  • Seat pitch of 89 inches and bed width of 40 inches
  • Full flat-bed length of 87 inches • Individual 23-inch IFE screen with widescreen aspect ratio of 16:9
  • Each seat comes with its personal closet and stowage for coat, luggage, laptop and personal belongings A350-900

 

Business Suite on A350-900

  • 1-2-1 seat formation with direct aisle access
  • Total of 4 seats with enclosed monument and retractable privacy door (2 individual seats and 2 double seats)
  • Seat pitch of 83 inches and width of 23 inches
  • Full-flat bed length of 83 inches
  • Capacitive seat control offering personalised lounge position, independent adjustable leg rest, and massage and lumbar system
  • Individual 24-inch IFE with capacitive touchscreen and multi-touch gesture, video handset, widescreen, High-Definition clarity (1080p) with LED backlighting
  • Each seat comes with meal and cocktail table, feature light, vanity mirror, console stowage and magazine rack

Malaysia Airlines and Qatar Airways expand their codeshare partnership

Malaysia Airlines Boeing 737-8H6 WL 9M-MXP (msn 40153) DPS (Pascal Simon). Image: 943657.

Malaysia Airlines and Qatar Airways have announced the expansion of their codeshare partnership, allowing passengers to travel to more destinations in Malaysia, Qatar, Indonesia, Australia and the United States of America. Sale and travel under the expanded agreement commenced on September 18, 2018.

Under the new codeshare agreement, Qatar Airways code will be placed on 19 of Malaysia Airlines flights. Qatar Airways customers can now fly seamlessly on one booking reference to new Malaysian cities such as Kuantan, Kota Bharu, Miri and 10 other domestic cities in Malaysia. Besides seamless connectivity, passengers will also benefit from through baggage check-in and other benefits such as frequent flier miles accrual.

Malaysia Airlines passengers can also take advantage of Qatar Airways presence in the Americas, with the new codeshare extending to cities such as New York City, Miami, and Boston among others. Malaysia Airlines will place its MH code on 10 new destinations served by Qatar Airways.

Qatar Airways currently offers a triple-daily direct service to Kuala Lumpur and a nonstop four-times-weekly flight to Penang.

The national carrier of the State of Qatar, Qatar Airways is one of the world’s fastest-growing airlines. Qatar Airways currently operates a modern fleet of more than 200 aircraft via its hub, Hamad International Airport (HIA) to more than 150 destinations worldwide. Earlier this year, Qatar Airways revealed a host of forthcoming global destinations in line with its expedited expansion plans, including Gothenburg, Sweden; Da Nang, Vietnam and Mombasa, Kenya.

Top Copyright Photo: Malaysia Airlines Boeing 737-8H6 WL 9M-MXP (msn 40153) DPS (Pascal Simon). Image: 943657.

Malaysia Airlines aircraft slide show:

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