Category Archives: Lufthansa

Lufthansa celebrates its new Skytrax 5 Star rating with two new logo jets

Celebrating Lufthansa's new Skytrax 5 Star Airline rating

Lufthansa in December 2017 unveiled this Airbus A320 in a new special “5 Starhansa” livery and “Skytrax 5 Star Airline” sub-titles.

Lufthansa issued this statement on December 4, 2017:

On December 4, 2017, as the first airline outside Asia, Lufthansa has received five-star certification from British aviation consulting specialist Skytrax. This puts Lufthansa in the select group of now ten airlines that have been given this coveted rating. The Skytrax jury has already been awarding five stars to Lufthansa First Class for years – now the entire airline has received the same certification.

“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. “We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground. The combination of premium offerings with the quality and professionalism of our employees has earned Lufthansa the status of a five-star airline,” Spohr adds. “Everyone at Lufthansa can be proud of this certification, especially our colleagues in the cabins and cockpits and on the ground who fulfil our premium promise every day in their interactions with our passengers. I am convinced that the most important factor in getting the fifth star was that we have the best airline employees.”

Edward Plaisted, the CEO of Skytrax, confirms: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years,  particularly in all areas of the front line service delivery.”

The testers at Skytrax travel with the perspective of a passenger. For their ratings, they evaluate the service quality of the respective airline with comprehensive assessments on the ground and in the air in up to 800 categories. These include the service on board, seat comfort, catering, security measures, in-flight entertainment, duty-free offers and many other services. For Skytrax, the consistency and constancy with which Lufthansa has forged ahead with the modernisation of its product was a key consideration in the decision to award the fifth star. For instance, the cabins in First, Business, Premium Economy and Economy have been comprehensively upgraded over the last few years. The airline has also expanded its restaurant service from First Class to Business Class, improving its personalized appeal to passengers in the process. And it is also important to look ahead: to the new Business Class that will be rolling out in 2020 with the Boeing 777-9, and to a new and even better Premium Economy and Economy Class. Lufthansa also scored points with the new Lufthansa app and a wide variety of digital services on the ground and on board. The aim is to increasingly use digital opportunities to develop customized offers and services for Lufthansa’s passengers.

In addition to its airline ratings, Skytrax, a rating agency that specializes in aviation, also issues an annual ranking of the most popular airlines. At the 2017 World Airline Awards, based on the survey responses of 19.8 million passengers from 105 different countries, Lufthansa won the award for the best airline in Europe – and seventh worldwide. Since the 1990s, Skytrax has been conducting passenger surveys regarding the quality of airlines and airports. In 1999, the company first awarded certifications, of up to five stars. So far, only ten airlines worldwide have succeeded in obtaining the highest rating.

The airline has also added the special livery to this Boeing 747-830 (D-ABYM):

Lufthansa issued this statement on the special livery:

Only for very special occasions, like the German World Cup victory in 2014 with the “Siegerflieger”, Lufthansa changes the livery of their aircrafts. Since Monday a new rare opportunity has arisen in the form of the five-star-seal by Skytrax. A Boeing 747-8 long-haul aircraft and an Airbus A320 are now underway in a sparkling five-star look. Aircraft spotters in particular are therefore competing to include the aircrafts in their photo collections. For those interested here are some hints:

Boeing 747-8 – „Bayern“ registration D-ABYM
Wednesday, 6 December: LH 498 13:20 – 18:45 hrs – Frankfurt – Mexico City
Thursday, 7 December: LH 499 20:55 – 14:40 hrs – Mexico City – Frankfurt
LH 510 22:15 – 8 hrs – Frankfurt – Buenos Aires

 

Airbus A320 – registration D-AIZX
Wednesday, 6 December: LH 921 6:30 – 9:05 hrs London Heathrow – Frankfurt
LH 010 10 – 11:05 hrs Frankfurt – Hamburg
LH 017 12 – 13:10 hrs Hamburg – Frankfurt
LH 018 14 – 15:05 hrs Frankfurt – Hamburg
LH 025 16 – 17:10 hrs Hamburg – Frankfurt
LH 116 18:15 – 19:10 hrs Frankfurt – Munich

 

All times are local; changes might occur due to operational reasons.

Top Copyright Photo: Lufthansa – 5 Starhansa Airbus A320-214 WL D-AIZX (msn 5741) (Skytrax 5 Star Airline) FRA (Bernhard Ross). Image: 940226.

 

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Lufthansa is certified as a 5-Star Airline

A350.jpg

From Skytrax:

Lufthansa has been Certified with the highest 5-Star Airline rating by SKYTRAX, the international air transport rating organisation. SKYTRAX has bestowed this distinguished honor to only nine other airlines in the world, and Lufthansa is the only European airline to earn this accolade.

The Certified 5-Star Airline Rating recognises the highest overall quality performance and excellence in ground and inflight product provided by Lufthansa to it’s customers.

A critical factor for an airline to achieve 5-Star Certification is consistency of standards, and this is where Lufthansa ranks highly across their network and different cabin types, with a core feature of the Lufthansa 5-star experience being consistent staff service quality across frontline customer touchpoints.

“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. “We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground. The combination of premium offerings with the quality and professionalism of our employees has earned Lufthansa the status of a five-star airline,” Spohr adds. “Everyone at Lufthansa can be proud of this certification, especially our colleagues in the cabins and cockpits and on the ground who fulfil our premium promise every day in their interactions with our passengers. I am convinced that the most important factor in getting the fifth star was that we have the best employees.”

Edward Plaisted, CEO of Skytrax, said: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.”


New Business class to be introduced by Lufthansa

The onboard service standards across all cabin types are meeting a high standard, and Lufthansa cabin staff service quality has developed to a point where it is very competitive within Europe, and performs well against many leading Asian and Middle Eastern airlines.

The seat product consistency is good across the Lufthansa fleet, with economy class seat comfort on widebody and narrowbody aircraft being competitive within the industry, whilst the premium economy seat performs close to Best Practice across much of the rating criteria.


New Business class to be introduced by Lufthansa

In long haul Business Class, Lufthansa currently has one of the most consistent fleetwide, long haul flatbed seats. A key factor behind Lufthansa gaining 5-Star Airline Certification is the recently announced new business class cabin and seat that will be delivered when the airline receives their first Boeing 777X aircraft. Short haul business class meets the European standard, based on economy style seating with middle seats left vacant. Lufthansa First Class seat product meets a high standard of personal comfort to customers, and the current product is well rated.


Lufthansa Signature Service

Lufthansa delivers a consistent standard of inflight entertainment across the fleet for programme choices, the quality and relevance of film, TV or music options, together with items such as headsets, reading materials, inflight WiFi and phone service.

On the ground, Lufthansa has continued the roll-out of its new Business and Senator lounge products, which are available with increasing consistency across the network. Customers can already see the refreshed interior décor and furniture in most lounges, and in-lounge dining quality and choices have improved. The “Welcome lounge” facilities in Frankfurt provide one of the best premium arrival experiences in the industry, and the First Class terminal in Frankfurt continues to delight those customers lucky enough to travel at the front end of the aircraft.


Lufthansa staff

Photos: Lufthansa.

Lufthansa deploys the Airbus A350-900 on the Munich – Tokyo route

Second Airbus A350-900, delivered on February 24, 2017

On December 1, 2017 Lufthansa began flying the Airbus A350-900 from Munich to Tokyo.

Just in time for the A350 launch in Tokyo, the newest member of the A350 fleet will be deployed – the Airbus A350-900, registration D-AIXF, started scheduled flights earlier this week. This brings the number of A350-900 aircraft stationed at the Munich hub up to six.

As well as Tokyo, the A350-900s fly to Beijing, Hong Kong, Boston, Delhi and Mumbai. The A350-900 has space for 293 passengers –  48 in Business Class, 21 in Premium Economy and 224 in Economy.

Copyright Photo: Lufthansa Airbus A350-941 D-AIXB (msn 080) CGN (Rainer Bexten). Image: 937081.

Video:

Lufthansa reveals its new Business Class for the new Boeing 777-9

  • The new Business Class will be employed for the first time in the Boeing 777-9
  • As of 2020, Lufthansa customers will enjoy even more privacy and innovative features for the best possible sleep up above the clouds
  • Depending on their personal needs, customers can choose e.g. between seats with more desk space or a higher degree of privacy
  • Comfort will be increased as of early 2018, with mattresses, new duvets, and pyjamas

Lufthansa has revealed one of its best-kept secrets and unveiled the concept for its brand-new Business Class. It will be available on regular routes for the first time in 2020, with the roll-out of the Boeing 777-9. The new seat is the key element of the service and comfort level in the cabin, which have been improved even further. It was developed with the goal of facilitating the best and soundest sleep up above the clouds. Lufthansa guests can not only look forward to beds with a length up to 220 cm (86.6 inches); the comfort and convenience of the seat also ensure heavenly dreams: the construction of the back rest makes it possible for the shoulder to sink in when you are lying on your side. This keeps the spine straight and makes it possible for side sleepers to also benefit from ideally healthy and relaxing sleep.

The brand-new Business Class seat was developed exclusively for the German premium airline together with Lufthansa’s customers. Over 500 guests provided in-depth support during the development phases. Privacy and an optimum of comfort for sleeping are two of the most important needs of passengers on international routes – both are handled perfectly with the new Business Class concept.

“The new, ultra-modern Lufthansa Business Class creates a new global benchmark. It offers our passengers a unique travel experience,” says Harry Hohmeister, Member of the Executive Board of Deutsche Lufthansa AG. “We have consistently and continuously refined our range of premium products for our guests and modernized Lufthansa. Our focus is and has always been on the wishes of our customers and their specific needs. We want to provide them with the perfect travel experience. The new Business Class showcases the full innovative capacity of Lufthansa.”

Compared to its predecessors, the Boeing 777-9 (below) has a considerably wider cabin. In the new Business Class, this space is used to significantly increase the comfort level for passengers. For instance, all passengers in the new Business class will have direct access to the aisle. This is made possible by a 1-2-1 and 1-1-1 seat configuration. The new seats also provide customers with a significantly increased amount of personal space, more privacy, as well as generous storage compartments and flat surfaces. Depending on their personal needs, passengers can choose between a number of spatial configurations. For instance, they can choose to have an extended-length bed or a seat with twice as much desk space. Lufthansa’s new high-end Business Class offers business and leisure travellers an incomparably luxurious, healthy and relaxing flight experience.

The new Business Class will also be setting standards from a technological point of view. Thanks to digital interfaces, all the functions of the seat as well as the in-flight entertainment system can be controlled using the passenger’s personal device.  Smartphones and tablets can be recharged at the seat using wireless technology. And in the future, anyone who wants to watch one of the movies from the extensive entertainment program will experience the blockbusters on much larger screens, in full HD.

There will already be some innovations in the existing Business Class in the upcoming year that will significantly improve the comfort level for passengers. Mattresses that have been developed exclusively for Lufthansa will be provided on long intercontinental flights as of early 2018. They will ensure pleasant sleep on board. On request, passengers will also be provided with sleeping sweaters. So far, these have only been available in First Class. Lufthansa will also be offering its Business Class passengers new blankets. They are lined, but still light, and will keep the passengers warm at night.

All images by Lufthansa.

With Airberlin gone, Lufthansa launches two ex-AB long-haul routes

Lufthansa Airbus A330-343 D-AIKC (msn 579) SEA (Bruce Drum). Image: 102127.

Lufthansa on November 8, 2017 launched two long-haul routes previously operated by Airberlin: New York (Tegel) – New York (JFK) (5 days a week) and Dusseldorf – Miami (3 days a week).

Copyright Photo: Lufthansa Airbus A330-343 D-AIKC (msn 579) SEA (Bruce Drum). Image: 102127.

Lufthansa adds Pamplona, Spain

 

Photo Above: Lufthansa.

Lufthansa has launched a new route to Pamplona in the north of Spain. Flight LH1118 took off from Frankfurt headed towards the south at 9:45 am on November 7, 2017. Effective immediately Lufthansa offers this new connection four times per week (Monday, Wednesday, Friday, Sunday).

Frankfurt (FRA) – Pamplona (PNA)

  • Four times weekly (Monday, Wednesday, Friday, Sunday)
  • LH1118: FRA 9:45 – 11:45 PNA
  • LH1119: PNA 12:30– 14:40 FRA
  • Price: from 139 Euro including taxes and fees
  • Flight time: 2 hours
  • Distance: 1,125 km (607 nautical miles)
  • Airbus A319

 

Lufthansa Group assigns wide body aircraft to Berlin routes

Lufthansa Boeing 747-430 D-ABVR (msn 28285) FRA (Marcelo F. De Biasi). Image: 939653.

Lufthansa Group has made this announcement:

In order to fulfil the unusually high current demand for tickets from Berlin to Frankfurt, Munich, Zürich and Vienna, three airlines of the Lufthansa Group (Lufthansa, Swiss International Air Lines, Austrian Airlines) will replace the usually scheduled short-haul aircraft with wide-body aircraft for a short-term in October. In addition, all other scheduled flights from these hubs to Berlin will almost all be flown with the largest short-haul aircraft of the Lufthansa Group (Airbus A321) during the period from October 23-25.

With the use of the larger aircraft, far more passengers can be transported, so that as many travel wishes of Berliners can be fulfilled as possible. The extended flights from Berlin have been scheduled to enable passengers to conveniently reach many global transfer flights of the Lufthansa Group airlines via the airports Frankfurt, Munich, Zürich and Vienna.

Lufthansa is thus offering a daily flight from Frankfurt to Berlin with an Airbus A340-300 from October 23-25, 2017. From Munich, there will be an Airbus A340-600 flight once a day from Munich from October 23-24, 2017.

Swiss is planning to replace one flight from Zürich to Berlin with an Airbus A330-300 on October 24-25, 2017.

Austrian Airlines will use a Boeing 767 from Vienna to Berlin on October 24, 2017.

The cabin equipment of the wide-body aircraft is the same as for any long-haul flight of the Lufthansa Group airlines. The service will also be the same as that offered by Lufthansa, Swiss and Austrian Airlines in the respective travel class for flights to and from Berlin.

The use of larger aircraft for this period are not the only measures taken by the airlines in the Lufthansa Group to cope with the strong demand and the pending shut down of Airberlin. In September, Lufthansa had already decided to use a Boeing 747-400 during high-peak times from Frankfurt to Berlin. The jumbo has thus visited Tegel more than 60 times.

In addition, Lufthansa will connect Berlin and New York four times a week from November 8, 2017.

Copyright Photo: Lufthansa has been operating the Boeing 747-400 between Frankfurt and Berlin (Tegel). Lufthansa Boeing 747-430 D-ABVR (msn 28285) FRA (Marcelo F. De Biasi). Image: 939653.