Category Archives: Lufthansa

Lufthansa, Swiss and Austrian Airlines will be offering a selection of food and beverages in Economy Class on short- and medium-haul flights starting in spring 2021

Lufthansa Group has made this announcement:

In the near future, Lufthansa, Swiss and Austrian Airlines will be offering g their customers a new range of services in Economy Class. Starting in spring 2021, passengers on short and medium-haul routes will be able to purchase a broad selection of high-quality foods and beverages on board to suit their needs.

High quality standards are implemented in the new range from selection to preparation and presentation. With the new concept, the airlines are also investing more heavily in sustainability by selecting environmentally friendly products and packaging and by reducing food waste through more customized production.

“Our current snack offer in Economy Class does not always meet the expectations of our guests,” explains Christina Foerster, Member of the Executive Board Lufthansa Group responsible for Customer, IT & Corporate Responsibility. “The new offer was developed on the basis of feedback from our customers. With the high-quality offer available for purchase, our passengers will be able to decide what they want to eat and drink on their journey.”

The range of food and beverages will be available from the individual airlines in various forms, some of which will have regional references. The focus will be on fresh products and a selection of snacks. The standard, complimentary snack will no longer be served in the future.

The new offer will be introduced in phases as of spring 2021: Austrian Airlines will begin, followed by Swiss and Lufthansa; the new products will be revealed by individual airlines over the coming months.

Lufthansa Group to be first to implement Star Alliance Biometrics and usher in a touchless customer experience at airports

Lufthansa Group has made this announcement:

Star Alliance, the world’s largest airline alliance, has completed development of an interoperable biometric identity and identification platform that will significantly improve the travel experience for frequent flyer programme customers of Star Alliance member airlines.

The Star Alliance Biometrics platform advances the vision of Star Alliance member airlines of delivering a seamless customer journey, while strengthening loyalty value proposition within its travel ecosystem.

Lufthansa Group (LHG) airlines, Lufthansa (a founding member of Star Alliance) and SWISS will be the first to use Star Alliance Biometrics for selected flights starting in November. Specific infrastructure is being installed at hub airports Frankfurt and Munich, reaping operational benefits at both locations.

Members of the Lufthansa and SWISS Miles & More Frequent Flyer Program who opt-in to biometrics will be able to pass through both security access and boarding gates in a touchless manner, an important health and hygiene safety measure in times of COVID-19.

In keeping with the requirement to wear masks in the airport terminal, it is not required to remove the mask for the biometric identity check. The identification process works for passengers wearing masks.

The Star Alliance Biometrics service is built upon NEC Corporation’s NEC I:Delight biometric and identity management platform software. The secure service is available at no cost to customers of the Miles & More program who have consented to share their biometric data with stakeholders of their choice during travel.

How does enrolment work?

Effective immediately, and with a few easy steps on their mobile device, Miles & More customers will have the option to enrol in Star Alliance Biometrics, accessed via a link within the Lufthansa app. Customers enrolling are asked to take a selfie, verify their identity with their passport, and opt-in to the airlines and airports where they want to use the service.

Enrol once, use often

They only need to enrol once and can then use their biometrics data multiple times at biometrics touchpoints of any participating airport whenever they travel with a Star Alliance member airline who has implemented Star Alliance Biometrics.

Data privacy and security

Personal data, such as photo and other identification details, are encrypted and safely stored within the platform. From the outset, the system has been designed in compliance with applicable data protection laws making use of the latest facial recognition technology. Storage of personal data is kept to a minimum – for example, no customer names are stored.

A list of Frequently Asked Questions can be found attached.

Jeffrey Goh, CEO of Star Alliance stated: “We are exceedingly proud to have founding member Lufthansa as the first airline to implement the Star Alliance Biometrics solution in both of its Frankfurt and Munich Airport hubs. This is a customer-centric solution that furthers our credentials in innovation, particularly its multi-airline and multi-airport capability. Whilst it offers a seamless customer travel experience, it is also a critical development that addresses the expectation of customers for a more touchless and hygienically safer experience. Star Alliance Biometrics is a key part of our strategy to be the most digitally advanced global airline alliance.”

Christina Foerster, Member of the Board, Customer, IT & Corporate Responsibility, said “The topic of biometrics will become increasingly important when travelling in the future. Especially during the pandemic, such touchless processes at the airport are a big plus. In the Lufthansa Group, biometric technology and solutions will increasingly ensure simplified and more efficient processes at airports, thereby significantly improving the travel experience of our passengers. I am very pleased that with Star Alliance Biometrics we will be able to offer interested frequent flyers biometric security checkpoint access and boarding via facial recognition at our Frankfurt and Munich hubs as from November. This is an important milestone for us. ”

“Optimizing travel processes for passengers is our top priority at Frankfurt Airport, and biometric processes offer our customers numerous advantages. Star Alliance Biometrics now creates a more efficient and – especially important in today’s times – touchless passenger journey, which offers greater security as well as more comfort and less waiting time. We are proud to be one of the first airports worldwide to offer this pioneering technology for boarding pass control and individual gates in Terminal 1 – Area A, together with our most important customers Star Alliance and Lufthansa. In the coming weeks and months we will gradually expand the range – also to new process points such as baggage drop-off,” says Dr. Pierre Dominique Prümm, Board Member Aviation and Infrastructure at Fraport AG.

“Biometrics offers us the opportunity to further accelerate and simplify processes at Munich Airport for the benefit of travelers”, said Jost Lammers, CEO of Munich Airport. “This not only increases passenger comfort, but also – thanks to the contactless process – hygiene standards and health protection. In this way, we are once again fulfilling our promise of quality as the only 5-star-airport in Europe.”

Lufthansa says bye-bye Tegel Airport

Lufthansa today made this announcement:

Today, November 7, the final Lufthansa flight to depart Berlin/Tegel will take off from the old capital city airport “Otto Lilienthal” at 9:20 pm, headed for Munich. This flight will symbolize, closing the chapter to a part of Lufthansa’s history, which has lasted for decades. The Berlin fire department will bid farewell to this special flight with a fountain of water, which will be visible as the airport will light up the evening event.

Due to a high demand of passengers wanting to experience this final flight, LH1955 will be operated by an Airbus A350-900, currently one of the most modern and environmentally friendly long-haul aircraft in the world.  Numerous Tegel fans are among the passengers. The last flight to Berlin/Tegel (LH1954) will arrive from Munich at 8:10 p.m. and land on the runway of the old airport.

The history of Lufthansa in Berlin is long and rich in tradition: Lufthansa was founded in Berlin in 1926, where flight operations were discontinued after World War II.

It was not until October 28, 1990 that the first Lufthansa connections to and from Berlin were available again – initially twelve daily flights within Germany and additional flights to London. Today, six Lufthansa Group airlines in the Lufthansa Group operate to the German capital: Lufthansa, Austrian Airlines, Swiss, Brussels Airlines, Eurowings and Air Dolomiti (during 2021 summer schedule). In 2019 the Lufthansa Group airlines operated 60 daily flights from Berlin with up to 33,000 passengers. With a market share of 30 percent, Lufthansa is currently once again the market leader for flights to and from Berlin. Furthermore, Berlin is the only location in additional to Frankfurt, in which all Lufthansa Group business segments are represented locally.

Lufthansa starts first trial run for COVID-19 antigen rapid tests

On November 12, Lufthansa will start the first test runs for comprehensive COVID-19 antigen rapid tests on selected routes between Munich and Hamburg. In close cooperation with Munich and Hamburg airports as well as with the biotech companies Centogene and the Medicover Group’s medical care center, MVZ Martinsried, the airline is offering its customers the opportunity to be tested for COVID-19 free of charge before departure on two daily flights. Passengers who do not wish to be tested will be transferred to an alternative flight at no additional cost.

The first test flight with 100 percent negative tested passengers is LH2058, which leaves Munich for Hamburg at 9.10 a.m. The second daily flight on which all passengers are tested is LH2059 from Hamburg to Munich.

Once the test is completed, customers receive their test results within 30 to 60 minutes. Only if the result is negative will the boarding pass be activated and access to the gate be granted. Alternatively, passengers can present a negative PCR test not older than 48 hours at departure. Lufthansa takes care of the complete rapid test procedure. There are no extra costs for the passenger. All they have to do is register in advance and allow a little more time before departure.

“With our test strategy, we are pursuing the goal of using the data obtained to gain important insights into the use of rapid tests. Successful testing of entire flights can be the key to revitalizing international air traffic,” says Christina Foerster, Lufthansa Group Executive Board Member for Customer, IT & Corporate Responsibility.

Berlin Brandenburg Airport Willy Brandt starts operations

The new Terminal 1 at Berlin Brandenburg Airport Willy Brandt (BER) was opened on October 31 with the landing of the first two aircraft operated by easyJet and Lufthansa. Upon arrival, the passengers, including easyJet CEO Johan Lundgren and Lufthansa CEO Carsten Spohr, were welcomed in Terminal 1 by the head of the airport company, Engelbert Lütke Daldrup. The symbolic opening act took place in a small circle and was also attended by the Minister-President of the State of Brandenburg, Dietmar Woidke, the Governing Mayor of Berlin, Michael Müller, the Federal Minister of Transport and Digital Infrastructure, Andreas Scheuer MdB, and the Chairman of the Supervisory Board of the airport company, Rainer Bretschneider. The first commercial flights will arrived at Terminal 1 in the evening, while the first easyJet flight to London Gatwick will departed from here in the morning of November 1.

BER boasts excellent transport links. In addition to a dedicated motorway connection, a new six-track railway station under Terminal 1 ensures direct access to rail services. The station had previously already been commissioned on 25 October 2020. It is expected that around two thirds of passengers will reach the airport by train. Numerous bus lines also connect the airport with Berlin and the surrounding area at frequent intervals.

The airport covers a total area of 1,470 hectares, the equivalent of around 2,000 football pitches. Terminals 1 and 2 are located between the two parallel runways, while Terminal 5, the former Schönefeld Airport, is in the northern area. The two runways can be operated independently. In addition to the northern runway, which has been the main runway used so far, flights will also be operated from the southern runway starting from November 4.

The new airport concentrates all air traffic in the German capital region in one location with a total capacity of over 40 million passengers per year. Around 25 million passengers can be handled at Terminal 1. This means that sufficient capacity is available at Germany’s third largest airport location. More passengers are expected to board and disembark at BER than at any other location in Germany. This modern infrastructure will allow for a significant increase in long-haul services and connecting traffic in the future.

"Hauptstadtflieger" ("Capital City Plane") for the first LH flight to new Berlin Airport (BER) from MUC

Above Copyright Photo: Lufthansa Airbus A320-271N WL D-AINZ (msn 9442) (Hauptstadtflieger – BER) MUC (Arnd Wolf). Image: 951788.

 

Lufthansa to operate a special flight LH2020 for the opening of BER Airport

Lufthansa has made this announcement:

With the arrival of special flight LH2020 Lufthansa partakes in the opening of the new Berlin Capital Airport BER on October 31, 2020. Lufthansa’s Airbus A320neo “Neubrandenburg” is scheduled to take off from Munich (MUC) at 12:50 p.m. and land at BER on schedule at 2 p.m. In addition to the Chairman of the Executive Board of Deutsche Lufthansa AG, Carsten Spohr, around 40 invited guests will be on board. The special flight is 100 percent carbon-neutral, as all emissions will be offset via the Lufthansa platform Compensaid, using sustainable fuel.

The maiden flight to the new airport underlines Lufthansa’s special and longstanding relationship with the capital. The airline has been flying to Berlin for 30 years. Since September, the Lufthansa Group, which flies to the capital with six of its airlines, has been the market leader in Berlin. The Group’s market share is around 30 percent of all flights – twice as many as the “runner up” to Lufthansa Group’s leading position. No other airline group has flown as many Berliners all over the world in recent decades as the Lufthansa Group.

Customers of Lufthansa Group Airlines can expect an extensive range of services at the new airport to make their travel experience even more pleasant. For example, a new 650 sqm Lufthansa lounge with approx. 150 seats will be opened. It goes without saying that the lounge has been designed in compliance with current hygiene and social distancing regulations. The panoramic window front offers a phenomenal view of the apron and, in good weather, an exclusive view of the famous Berlin TV tower.

Lufthansa, Swiss, Austrian Airlines, Brussels Airlines and Air Dolomiti flights are handled at “Mainpier,” just a short walk from the lounge. Eurowings flights are mainly handled at the north pier.

Regular Lufthansa flight operations at BER from November 8

On November 8, 2020, Berlin-Tegel Airport will close its flight operations and Lufthansa will move to BER. At 6.45 a.m., Lufthansa’s flight LH173 to Frankfurt is scheduled to take off from the new capital airport for the first time. First arrivals at BER are planned for November 7, 2020. Together with Lufthansa, Austrian Airlines and Swiss will start scheduled operations at BER on November 8. Brussels Airlines follows on November 9. Eurowings is moving to BER a few days earlier. On  November 4, a regular EW flight will take off from BER for the first time. The airline, which will be based in T2 in the long term, will initially take off from BER T1. Air Dolomiti will be commence flying to BER in the summer flight schedule.

Overview last/first flights TXL/BER Lufthansa

Last Departures Berlin-Tegel TXL:

7.11.2020 LH201 TXL – FRA 7:45 p.m
7.11.2020 LH1955 TXL – MUC 9:20 p.m

First Arrivals BER:

7.11.2020 LH202 FRA – BER 10:40 p.m.
7.11.2020 LH1958 MUC – BER 10:30 p.m.

First Departures BER:

8.11.2020 LH173 BER – FRA 6:45 a.m.
8.11.2020 LH1959 BER – MUC 7:00 a.m.

First departures BER Lufthansa Group Airlines:

Eurowings

4.11.2020 EW8058 BER – CGN 6:20 a.m.
4.11.2020 EW8000 BER – STR 6:20 a.m.
4.11.2020 EW8040 BER – DUS 6:30 a.m.

SWISS

8.11.2020 LX967 BER – ZRH 14:15 p.m.

Austrian

8.11.2020 OS224 BER – VIE 9:50 a.m.

Brussels Airlines

9.11.2020 SN2582 BER – BRU 11:50 a.m.

Lufthansa will deploy four Airbus A350-900s to Frankfurt hub this winter

Lufthansa has made this announcement:

For the duration of the winter timetable (until the end of March 2021) Lufthansa will be deploying four of the currently parked Airbus A350-900s to its hub in Frankfurt. The Airbus A350-900 is one of the most modern and environmentally friendly long-haul aircraft in the world.

Over the next few months the A350-900 will be serving Chicago and Los Angeles from Frankfurt, by temporarily replacing the Boeing 747-8 for this period of time. From December onwards, the ultra-modern A350-900 will also be flying from Frankfurt on the route to Tokyo/Haneda instead of the Airbus A340-300. All flights will be operated by Munich-based cabin and cockpit crews.

The A350-900 not only offers Lufthansa customers a top product on board, it is also extremely environmentally friendly, efficient and quiet. Compared to a Boeing 747-8, the Airbus A350-900 consumes around 12 percent less fuel and emits less CO2. At the same time by operating the A350-900 in Frankfurt, the fleet will be optimally used in an efficient and sustainable way under the current circumstances.

Lufthansa’s A350-900 fleet currently encompasses 16 Munich- based aircraft. Due to the sharp reduction in the number of flights offered as a result of the corona pandemic, only seven A350-900s will initially be operated at Munich in the winter timetable of 20/21 on routes to North America and Asia.

Lufthansa aircraft photo gallery:

 

Lufthansa and Austrian Airlines test in-flight shopping platform SKYdeals

Lufthansa and Austrian Airlines have made this announcement:

Due to the current coronavirus pandemic, offers on board had to be restricted. This also applies to onboard sales. To give customers the opportunity to shop above the clouds again, Lufthansa and Austrian Airlines are now testing a new in-flight shopping experience for their passengers – via Internet on board (FlyNet). Guests will have free access to the SKYdeals shopping platform via the FlyNet portal with their mobile device during their flight within Germany and Europe. The platform is the first online marketplace on board for so-called “shoppertainment”. At the start of the test phase, passengers will receive a free FlyNet Mail&Surf voucher after the sale is completed.

With just one click on the online marketplace, information such as destination and flight route is transmitted to SKYdeals. The SKYdeals Inflight Shopping platform offers a selection of products, each of which is related to the destination or the flight route. The following sales formats are part of the programme:

  • FLY OVER: exclusive discounts on local products such as Swiss chocolate and pocket knives on flights over Switzerland or fan articles of German football clubs over Germany
  • QUICK SALES / PRIVATE SALES: exclusive offers in fashion, beauty and accessories

After convenient online ordering and payment on board via the SKYdeals platform, the customer can have the order delivered by post to his desired address.

Lufthansa to make further fleet and personnel cuts

Lufthansa has made this announcement:

The outlook for international air traffic has significantly worsened in recent weeks. With the summer travel season coming to an end, passenger and booking figures are declining again, after slight signs of recovery were still evident in July and August. In view of these developments, the Executive Board of Deutsche Lufthansa AG approved the third package within the Group-wide “ReNew” restructuring program today and informed the Supervisory Board accordingly.

In detail, the Executive Board adopted the following resolutions:

  • The capacity outlook for the passenger airlines will be significantly revised; the previous assumption that an average production level of 50 percent of the previous year’s value would be reached in the fourth quarter of the year no longer seems realistic. If the current trend continues, the available seat kilometres will probably only be in a range between 20 and 30 percent, compared to the previous year.
  • The medium term fleet planning will be adjusted and currently foresees  a permanent, Group-wide capacity reduction of 150 aircraft by the middle of this decade (starting point is the Group fleet including wet-leased aircraft).
  • In addition to the fleet changes already communicated, the following decisions have been made: After six Airbus A380s were finally taken out of service in the spring, the remaining eight A380s and ten A340-600s, which were previously intended for flight service, will be transferred to long-term storage and removed from planning. These aircraft will only be reactivated in the event of an unexpectedly rapid market recovery. In addition, the remaining seven Airbus A340-600s will be permanently decommissioned.
  • Copyright Photo Above: Marcelo F. De Biasi.
  • The fleet decisions mentioned above will result in a further impairment of up to EUR 1.1 billion. The amount is expected to be accounted for in the third quarter of the current year.
  • The previously announced personnel surplus amounting to 22,000 full-time positions will increase as a result of the decisions taken in regards to the third package within the restructuring program. The change in permanent staffing levels within flight operations will be further adjusted in regards to market development. The compensation and reduction of personnel surplus will be discussed with the responsible employee representatives.
  • Irrespective of the negotiations on reconciliations of interests and social plans for redundancies within the Lufthansa Group, the Executive Board’s objective remains agreeing on crisis packages with the collective bargaining partners that limit the number of necessary redundancies.
  • Despite the worsened outlook, the revised financial planning intends to further reduce cash outflows through strict cost management. The outflow of liquidity is to be reduced from currently around EUR 500 million per month to an average of EUR 400 million per month in winter 2020/21. The previously communicated Group target of returning to positive operating cash flows during 2021 is being reinforced.
  • A streamlined management structure with a 20 percent reduction of management positions is to be implemented in the first quarter of 2021. To simplify and clearly define responsibilities, the functional process organization (matrix) will be focused on core functions of Lufthansa Group Airlines. For all other areas, a new management model with clearly assigned responsibilities (decentralized or centralized, depending on the process) will be introduced.
  • The administrative office space will be reviewed worldwide and reduced by 30 percent in Germany.

In the Executive Board’s assessment, the continuing high level of uncertainty in global air traffic makes short-term adjustments to the current market situation unavoidable for the foreseeable future.  The Board considers the expansion of corona tests prior to departure an essential prerequisite for the resumption of global mobility. Consistent testing is possible, increases safety for travelers and is a better alternative than changing inconsistent entry and quarantine regulations.

Lufthansa aircraft photo gallery:

Lufthansa is consistently pursuing its tourism strategy: 15 new summer destinations from Frankfurt in 2021

Photo: Historic town of Lindos on Rhodes, Greece (Lufthansa).

Lufthansa has made this announcement:

Lufthansa is consistently expanding its offering of flights to tourist and leisure destinations from Frankfurt.  During next year’s summer Season in 202115 new sunny destinations, which are highly attractive for holidaymakers, are now available for booking. The focus is on Greece (Corfu, Chania/Crete, Mykonos, Kos, Kavala/Thrace and Preveza/Peloponnese). Other attractive destinations in the program are in Spain (Jerez de la Frontera, Canary Islands and Tenerife will be continued from winter), Egypt (Hurghada), Cyprus (Paphos), Croatia (Rijeka), Italy (Lamezia Terme), Tunisia (Djerba) and Bulgaria (Varna).

The departure and arrival times of the new destinations are ideal for holidaymakers: Departures from Frankfurt were scheduled for the early morning hours and return flights to the Frankfurt Main metropolis in the evening.

By deploying up to five additional aircraft, the company will in future offer around 70 weekly connections to 29 purely tourist destinations, 15 more than in the same period last year. Lufthansa’s goal is to actively shape the future of tourism. This was a strategic focus even before the coronavirus pandemic. Since the beginning of July 2019, Lufthansa has been offering numerous additional tourist destinations.

The flights are bookable from today, September 16. Booking early has its advantages. This is because summer flights 2021, which are purchased until December 31, 2020, can then be rebooked as often as desired free of charge. Additional costs can arise if, for example, the original booking class is no longer available when rebooking to a different date or destination.

The new destinations summer 2021 in detail:

Corfu (CFU) Two weekly flights Start: April 4th
Chania (CHQ) Three weekly flights Start: April 1st
Djerba (DJE) One weekly flight Start: April 3rd
Hurghada (HRG) One weekly flight Start: April 3rd
Mykonos (JMK) Two weekly flights Start: May 4th
Kos (KGS) Three weekly flights Start: April 2nd
Kavala (KVA) Two weekly flights Start: May 4th
Gran Canaria (LPA) Two weekly flights Continuation Winter
Paphos (PFO) Two weekly flights Start: March 29th
Preveza (PVK) Two weekly flights Start: May 2nd
Rijeka (RJK) One weekly flight Start: May 8th
Lamezia Terme (SUF) Two weekly flights Start: April 3rd
Tenerife (TFS) Two weekly flights Continuation Winter
Varna (VAR) Two weekly flights Start: May 1st
Jerez de la Frontera (XRY) Two weekly flights Start: March 28th