Category Archives: AeroMexico

AeroMexico announces compensation agreement with Boeing

Grupo Aeromexico S.A.B. de C.V. advises that it has recently reached a confidential compensation agreement with The Boeing Company) to mitigate Aeromexico’s costs arising from the temporary grounding of the airline’s Boeing 737 MAX aircraft.

The details of this agreement with Boeing are privileged and confidential. Grupo Aeromexico grounded its Boeing 737 MAX aircraft on Marc 11, 2019. The Company remains in constant communication with Boeing and the national and international aeronautical regulatory authorities and is looking forward to the aircraft reinitiating operations, once it has been recertified.

Aeromexico reiterates to its passengers, investors and the public its unwavering commitment to safety and offering customer service excellence.

Delta, AeroMexico working together to create a seamless travel experience

Delta Air Lines has made this announcement:

  • Over 80% of customer experience seams closed.
  • Technology and innovation focus drives customer satisfaction.
  • Investments continue in 2020.

Delta Air Lines and Joint Cooperation Agreement partner Aeromexico are focused on providing their customers with a consistent experience when traveling between the two airlines. Over 3.2 million Delta and Aeromexico customers connect across the transborder network every year and creating a truly seamless journey is paramount. Thus, by looking at all aspects of the customer journey together, and using technology to enhance the digital experience, the two airlines have established a foundation to benefit their shared customers by aligning products, polices and services.delta-aeromexico-flight-attendants.jpg

How do airlines achieve seamless processes?

It all starts with technology. When technological tools don’t talk to one another, customers experience gaps in service. Ensuring these journeys are free from technological roadblocks is the first step to ensure a great experience from the moment of booking, and in every step where airlines interface to serve the customer along the way.

“The two airlines are dedicated to a world-class customer experience and we’ve eliminated 83% of the service differences between us, ensuring consistency in processes and services – which is key to a stress-free connection experience,” said Jeff Moomaw, Delta’s Managing Director – Alliance Experience.  “Our joint customers can now purchase tickets for our branded products in all our booking channels, reserve their seats, take advantage of free messaging onboard as well as see alignment on checked and hand luggage policies.”

Improving customer experience

  • An aligned booking process across the two airlines, with ability to view the product offerings with real-time availability and pricing, as well as choose seats.
  • For frequent travelers, there is now elite status recognition at the time of travel as well as full earn and spending opportunities between the two airlines.
  • Customers enrolled in the TSA Pre-Check program will now have this emblem printed on their boarding passes when traveling with either airline – saving time and stress in the airport security line as customers enter, connect or exit the United States.
  • The airlines’ reservation specialists are now able to access, rebook and reissue tickets using the SkyTeam Rebooking feature, for customers flying with any of SkyTeam’s 18 other members, in a matter of minutes when a customer is impacted by a travel disruption.
  • For corporate travelers, Delta and Aeromexico introduced the Corporate Priority program, which gives corporate travelers consistent benefits around the world. These benefits include check-in recognition, priority boarding, priority service recovery, denied boarding and downgrade protection.
  • The airlines can now share passenger information to provide service request consistency with aligned unaccompanied minor and special assistance policies, as well as agreed procedures for animals traveling in the cabin.
  • A joint operations control center in Mexico City Airport also provides operational excellence and improved service recovery.employee-helping-customer-skyteam-rebooking.jpg
    “At Aeromexico and Delta we have a clear vision to be the number one option in the transborder market,” said Andrés Castañeda, Chief Digital and Customer Experience Officer at Aeromexico. “With more than a thousand flights per week, it is our job to offer a seamless experience to our joint customers. Along with Delta, we have achieved key goals that go from aligning processes and policies, technologies and making teams work closer, so we can provide our customers a journey tailored to their needs. Even though we have accomplished a lot, we want to better understand them, to keep raising the bar, and give them a more differentiated product.”

What’s coming for customers in 2020

  • Seamless check-in capability through the airline’s websites and apps
  • Improved bag tracking technology
  • Pre-flight communications highlighting the partner’s flight experience, so customers know what to expect when traveling with both airlines.
  • Expanded Corporate Priority benefits

The airlines will also be working together to better understand customer satisfaction through joint post-travel surveys, which will be introduced this month. This feedback will drive future investment in technology and products for the benefit of customers as well as support the airlines’ focus on decreasing customer complaints.

Delta and Aeromexico have a long history of working together. They launched their first codeshare in 1994 and launched their joint cooperation agreement in May 2017.

2019 Delta and Aeromexico Seams Closure Infographic

Delta to begin new nonstop service in June 2019 between Minneapolis/St. Paul and Mexico City in partnership with AeroMexico

Delta Air Lines Airbus A319-114 N344NB (msn 1766) JFK (Fred Freketic). Image: 935516.

Delta Air Lines, in conjunction with its partner AeroMexico, will bring customers flying through its hub in the Twin Cities a new option to reach Mexico City and beyond, subject to government approval. In addition, Minneapolis/St. Paul International Airport uniquely offers connections to more than a dozen cities in the U.S and Canada not available over other Delta hubs.

Service will be aboard Delta’s Airbus A319 aircraft with seating for 12 in First Class, 18 in Delta Comfort+ and 102 in the main cabin.

The new service will operate on the following schedule beginning June 8:​

  • Flight departs MSP at 8:50 a.m. and arrives in MEX at 1:01 p.m.
  • Flight departs MEX at 2 p.m. and arrives in MSP at 6:14 p.m.

On a combined basis, Delta and AeroMexico offer more than 160 daily flights between the U.S. and Mexico.

Delta’s Minneapolis/St. Paul hub offers approximately 400 departures every day, connecting Minnesota to the world and moving Delta customers with ease across the U.S., Canada, Europe and Asia, including Tokyo-Haneda Airport, the business traveler’s preferred airport located near central Tokyo. Earlier in 2018, Delta announced new service to Seoul-Incheon airport in conjunction with partner Korean Air to begin in April 2019. Additionally, Delta announced proposed service from Minneapolis/St. Paul to Shanghai to begin in 2020 subject to government approval.

Top Copyright Photo: Delta Air Lines Airbus A319-114 N344NB (msn 1766) JFK (Fred Freketic). Image: 935516.

Delta Air Lines aircraft slide show:

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AeroMexico to reduce its fleet and drop some routes

AeroMexico Boeing 737-752 WL XA-GOL (msn 35785) MIA (Bruce Drum). Image: 104828.

AeroMexico has made this announcement:

This has been one of the most challenging years in the last decade for the domestic aviation industry. The industry has lost $1.6 billion pesos at an operating profit level in the first six months of the year. While AeroMexico has continued to deliver an operating profit, the Company has delivered a net loss so far this year. Furthermore, with fuel prices at more than 80 dollars per barrel and overcapacity in the market, the operating environment remains complicated.

Consequently, AeroMexico has made the decision to restructure its fleet and network demonstrating, as it always has done, a rational and disciplined approach to growth. The company will retire from operation three Embraer 170s and two Boeing 737-700s (top), and given its fleet flexibility strategy, moving forwards, the Company can reduce or grow capacity rapidly.

As a result of this capacity reduction, AeroMéxico will make various changes to its network, including the suspension of the following routes during 2019: Mexico City to Boston, Washington Dulles and Portland; Monterrey to Las Vegas, Tijuana, Merida and Veracruz; and Guadalajara to Cancun and San Jose, California.

These changes imply that AeroMexico’s seat offering will remain flat in 2019 compared to 2018, the first time since 2009 that the airline will not grow.

The airline will continue with its customer-focused investment strategy by guaranteeing a world-class experience through service, product and technology initiatives.

Top Copyright Photo (all others by AeroMexico): AeroMexico Boeing 737-752 WL XA-GOL (msn 35785) MIA (Bruce Drum). Image: 104828.

AeroMexico aircraft slide show:

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AeroMexico flight 2431 crashes at Durango, Mexico

Crashed on takeoff at Durango (Mexico) on July 31, 2018

AeroMexico Connect flight AM 2431 operating from Durango, Mexico to Mexico City on July 31, 2018 with Embraer 190 XA-GAL (above) crashed while attempting to takeoff from Durango and overran the runway and burned. The 99 passengers and four crew members were able to exit the burning aircraft. The aircraft is destroyed.

The flight was attempting to takeoff in heavy rain. Downdraft?

Videos:

On social media:

49 people were hospitalized.

Two people, including one crew member, are in critical but stable condition.

AeroMexico issued this updated statement:

We deeply regret the events of this Tuesday evening involving flight AM 2431 from Durango bound for Mexico City.

This is a very difficult day for passengers, pilots, flight attendants, families, and loved ones of all those affected by this accident; as well as for our Aeromexico family and Mexico at large.

During a press conference the CEO of Grupo Aeromexico, Andres Conesa, expressed, “Our heart is with those affected and their families. We are deeply saddened and moved by this incident, and we would like to reiterate, first of all, that the Grupo Aeromexico family extends its support, thoughts, and prayers to those affected and their families. We are doing everything in our power to assist them.”

Aboard the aircraft were 88 adult passengers, nine minors, two infants and four crew members, as well as two pilots and two flight attendants. At present time no human losses have been reported thanks to the prompt action of the crew and passengers. The safety of our passengers is our first priority. Our more than 14,000 employees are wholly committed to the well-being of passengers and their families.

The aircraft involved was an Embraer 190 with registration XA-GAL, manufactured in 2008 and has been operated as part of our fleet since 2014.

At the moment, our priority is to address the needs of those affected and their families by taking the following actions:

  1. Providing attention and care for passengers and crew in nearby medical facilities.
  2. The Aeromexico Emergency Response Team is already in the accident zone and is focused on assisting passengers and their families.
  3. We have made free transportation available to relatives of affected passengers in Durango. To this end, a telephone helpline has been established at +52 (55) 51 33 40 59 in Mexico and 1 866 205 4084 from abroad.

We are closely collaborating with the relevant authorities, particularly with the Director General of Civil Aviation (DGAC), to establish the cause of this accident.

On behalf of the company, Andres Conesa especially thanked the crew for their professional actions, along with the Federal and State authorities, whom from the first minute have supported the rescue and assistance efforts. Moreover, he also thanked the employees for their professionalism and prompt response, as well as other airlines that have expressed their solidarity.

Lastly, we would like to reaffirm that we are focused 100% on doing everything in our power for the well-being of passengers and their families.

Read more from CNN: CLICK HERE

Top Copyright Photo: AeroMexico Connect Embraer ERJ 190-100 IGW XA-GAL (msn 19000173) LAX (Michael B. Ing). Image: 942978.

AeroMexico Connect aircraft slide show:

AeroMexico to add Mexico City – Barcelona service

AeroMexico Boeing 787-8 Dreamliner XA-AMR (msn 36844) LHR (Rolf Wallner). Image: 941805.

AeroMexico on November 1, 2018 is planning to commence a new route linking its Mexico City hub with Barcelona, Spain. According to Airline Route, the new route will operate three days a week with Boeing 787-8 Dreamliners.

Copyright Photo: AeroMexico Boeing 787-8 Dreamliner XA-AMR (msn 36844) LHR (Rolf Wallner). Image: 941805.

AeroMexico aircraft slide show: