Category Archives: AeroMexico

AeroMexico to use passenger aircraft for cargo

AeroMexico has made this announcement:

Due to the health contingency and, supporting the continuity of economies and businesses, Aeromexico will use part of its grounded fleet for cargo-only through its airfreight division, Aeromexico Cargo.

At this time, air freight is essential for shipping supplies, medicines, medical equipment, food, and other products. Today’s flight will take off from Mexico City to Frankfurt shipping 15 tons.

The service is operated as a charter, meaning on demand and for shipping perishable products, live animals, high-value goods, technology and medicines, among others.

Domestically, Aeromexico can transport cargo to 41 airports, and abroad, to the United States, Canada, Central and South America, Asia and, Europe.

The Boeing 787-9 on with which this first service will operate is one of the most modern aircraft in the world and friendly to the environment. This equipment emits compared to other aircraft, 57% less noise pollution during take-off and landing and 20% less carbon dioxide (CO2) emissions. The airline also has its fleet of Boeing 737 aircraft to perform similar services.

AeroMexico aircraft photo gallery:

AeroMexico reports fourth quarter 2019 results

Grupo Aeromexico S.A.B. de C.V. reported its unaudited consolidated results for the fourth quarter 2019.


  • Grupo Aeromexico’s fourth quarter capacity, measured in available seat kilometers (ASKs) decreased by 4.9% year-on-year, resulting from the temporary grounding of the 737 MAX aircraft.
  • During the quarter Aeromexico reached a partial confidential compensation agreement with Boeing to mitigate the financial impact arising from the temporary grounding of the airline’s Boeing 737 MAX aircraft. The reported financial results reflect certain elements of this agreement. Other elements under the agreement will be accounted for in future years as a reduction in the cost of aircraft, which is expected to decrease depreciation expense.
  • Grupo Aeromexico’s fourth quarter 2019 revenue reached $17.2 billion pesos, a 6.7% year-on-year decrease. During the quarter Revenue per ASK (RASK) in dollars increased by 0.9% and yield in dollars increased by 1.2% compared to the same period of 2018.
  • Year-on-year Cost per ASK (CASK) in dollars decreased by 8.4% and CASK excluding fuel in dollars decreased 8.2%, highlighting Grupo Aeromexico´s ongoing focus on optimizing unit costs.
  • Fourth quarter EBITDAR reached $4.7 billion pesos, an increase of $2.3 billion pesos year-on-year. EBITDAR margin was 27.2%.
  • For the fourth quarter of 2019, Grupo Aeromexico reported an operating profit of $1.7 billionpesos, equating to a 10.1% operating margin. This is a $2.7 billion peso year-on-year improvement compared to the same period of 2018.
  • Aeromexico reported a net loss of $57 million pesos for the fourth quarter 2019 for a negative net margin of 0.3%.
  • For full year 2019, Grupo Aeromexico revenue reached $68.8 billion pesos, a 2.1% year-on-year decrease compared to the same period of 2018. Grupo Aeromexico delivered an operating profit of $2.8 billion pesos, equating to 4.0% operating margin. The Company reported a net loss of $2.4 billion pesos.
  • Fourth quarter cash flow generation was positive with $4.3 billion pesos in incremental cash flow generated from operating activities. Aeromexico´s cash position as of December 31st, 2019 was $9.1 billion pesos. This brings Aeromexico´s cash to last-twelve-month revenue ratio to 13.2%.
  • During the quarter, the Company received four aircraft: one Boeing 787-9 and three Boeing 737-800s. As of December 31st, 2019 Grupo Aeromexico’s operating fleet comprised 125 aircraft, excluding the six Boeing 737 MAX aircraft temporarily grounded. Boeing has expressed that it expects the aircraft to be re-certified by the Federal Aviation Administration (FAA) during summer 2020.

All figures are expressed in millions of pesos unless otherwise indicated. Grupo Aeromexico’s financial statements are prepared in accordance with International Financial Reporting Standards (IFRS). The International Accounting Standard 1 (IAS 1) “Presentation of Financial Statements” establishes that in the Consolidated Statement of Comprehensive Income additional items, headings and subtotals can be presented when they are relevant to understanding the financial performance of the entity.

AeroMexico aircraft photo gallery:

AeroMexico announces compensation agreement with Boeing

Grupo Aeromexico S.A.B. de C.V. advises that it has recently reached a confidential compensation agreement with The Boeing Company) to mitigate Aeromexico’s costs arising from the temporary grounding of the airline’s Boeing 737 MAX aircraft.

The details of this agreement with Boeing are privileged and confidential. Grupo Aeromexico grounded its Boeing 737 MAX aircraft on Marc 11, 2019. The Company remains in constant communication with Boeing and the national and international aeronautical regulatory authorities and is looking forward to the aircraft reinitiating operations, once it has been recertified.

Aeromexico reiterates to its passengers, investors and the public its unwavering commitment to safety and offering customer service excellence.

Delta, AeroMexico working together to create a seamless travel experience

Delta Air Lines has made this announcement:

  • Over 80% of customer experience seams closed.
  • Technology and innovation focus drives customer satisfaction.
  • Investments continue in 2020.

Delta Air Lines and Joint Cooperation Agreement partner Aeromexico are focused on providing their customers with a consistent experience when traveling between the two airlines. Over 3.2 million Delta and Aeromexico customers connect across the transborder network every year and creating a truly seamless journey is paramount. Thus, by looking at all aspects of the customer journey together, and using technology to enhance the digital experience, the two airlines have established a foundation to benefit their shared customers by aligning products, polices and

How do airlines achieve seamless processes?

It all starts with technology. When technological tools don’t talk to one another, customers experience gaps in service. Ensuring these journeys are free from technological roadblocks is the first step to ensure a great experience from the moment of booking, and in every step where airlines interface to serve the customer along the way.

“The two airlines are dedicated to a world-class customer experience and we’ve eliminated 83% of the service differences between us, ensuring consistency in processes and services – which is key to a stress-free connection experience,” said Jeff Moomaw, Delta’s Managing Director – Alliance Experience.  “Our joint customers can now purchase tickets for our branded products in all our booking channels, reserve their seats, take advantage of free messaging onboard as well as see alignment on checked and hand luggage policies.”

Improving customer experience

  • An aligned booking process across the two airlines, with ability to view the product offerings with real-time availability and pricing, as well as choose seats.
  • For frequent travelers, there is now elite status recognition at the time of travel as well as full earn and spending opportunities between the two airlines.
  • Customers enrolled in the TSA Pre-Check program will now have this emblem printed on their boarding passes when traveling with either airline – saving time and stress in the airport security line as customers enter, connect or exit the United States.
  • The airlines’ reservation specialists are now able to access, rebook and reissue tickets using the SkyTeam Rebooking feature, for customers flying with any of SkyTeam’s 18 other members, in a matter of minutes when a customer is impacted by a travel disruption.
  • For corporate travelers, Delta and Aeromexico introduced the Corporate Priority program, which gives corporate travelers consistent benefits around the world. These benefits include check-in recognition, priority boarding, priority service recovery, denied boarding and downgrade protection.
  • The airlines can now share passenger information to provide service request consistency with aligned unaccompanied minor and special assistance policies, as well as agreed procedures for animals traveling in the cabin.
  • A joint operations control center in Mexico City Airport also provides operational excellence and improved service recovery.employee-helping-customer-skyteam-rebooking.jpg
    “At Aeromexico and Delta we have a clear vision to be the number one option in the transborder market,” said Andrés Castañeda, Chief Digital and Customer Experience Officer at Aeromexico. “With more than a thousand flights per week, it is our job to offer a seamless experience to our joint customers. Along with Delta, we have achieved key goals that go from aligning processes and policies, technologies and making teams work closer, so we can provide our customers a journey tailored to their needs. Even though we have accomplished a lot, we want to better understand them, to keep raising the bar, and give them a more differentiated product.”

What’s coming for customers in 2020

  • Seamless check-in capability through the airline’s websites and apps
  • Improved bag tracking technology
  • Pre-flight communications highlighting the partner’s flight experience, so customers know what to expect when traveling with both airlines.
  • Expanded Corporate Priority benefits

The airlines will also be working together to better understand customer satisfaction through joint post-travel surveys, which will be introduced this month. This feedback will drive future investment in technology and products for the benefit of customers as well as support the airlines’ focus on decreasing customer complaints.

Delta and Aeromexico have a long history of working together. They launched their first codeshare in 1994 and launched their joint cooperation agreement in May 2017.

2019 Delta and Aeromexico Seams Closure Infographic

Delta to begin new nonstop service in June 2019 between Minneapolis/St. Paul and Mexico City in partnership with AeroMexico

Delta Air Lines Airbus A319-114 N344NB (msn 1766) JFK (Fred Freketic). Image: 935516.

Delta Air Lines, in conjunction with its partner AeroMexico, will bring customers flying through its hub in the Twin Cities a new option to reach Mexico City and beyond, subject to government approval. In addition, Minneapolis/St. Paul International Airport uniquely offers connections to more than a dozen cities in the U.S and Canada not available over other Delta hubs.

Service will be aboard Delta’s Airbus A319 aircraft with seating for 12 in First Class, 18 in Delta Comfort+ and 102 in the main cabin.

The new service will operate on the following schedule beginning June 8:​

  • Flight departs MSP at 8:50 a.m. and arrives in MEX at 1:01 p.m.
  • Flight departs MEX at 2 p.m. and arrives in MSP at 6:14 p.m.

On a combined basis, Delta and AeroMexico offer more than 160 daily flights between the U.S. and Mexico.

Delta’s Minneapolis/St. Paul hub offers approximately 400 departures every day, connecting Minnesota to the world and moving Delta customers with ease across the U.S., Canada, Europe and Asia, including Tokyo-Haneda Airport, the business traveler’s preferred airport located near central Tokyo. Earlier in 2018, Delta announced new service to Seoul-Incheon airport in conjunction with partner Korean Air to begin in April 2019. Additionally, Delta announced proposed service from Minneapolis/St. Paul to Shanghai to begin in 2020 subject to government approval.

Top Copyright Photo: Delta Air Lines Airbus A319-114 N344NB (msn 1766) JFK (Fred Freketic). Image: 935516.

Delta Air Lines aircraft slide show:


AeroMexico to reduce its fleet and drop some routes

AeroMexico Boeing 737-752 WL XA-GOL (msn 35785) MIA (Bruce Drum). Image: 104828.

AeroMexico has made this announcement:

This has been one of the most challenging years in the last decade for the domestic aviation industry. The industry has lost $1.6 billion pesos at an operating profit level in the first six months of the year. While AeroMexico has continued to deliver an operating profit, the Company has delivered a net loss so far this year. Furthermore, with fuel prices at more than 80 dollars per barrel and overcapacity in the market, the operating environment remains complicated.

Consequently, AeroMexico has made the decision to restructure its fleet and network demonstrating, as it always has done, a rational and disciplined approach to growth. The company will retire from operation three Embraer 170s and two Boeing 737-700s (top), and given its fleet flexibility strategy, moving forwards, the Company can reduce or grow capacity rapidly.

As a result of this capacity reduction, AeroMéxico will make various changes to its network, including the suspension of the following routes during 2019: Mexico City to Boston, Washington Dulles and Portland; Monterrey to Las Vegas, Tijuana, Merida and Veracruz; and Guadalajara to Cancun and San Jose, California.

These changes imply that AeroMexico’s seat offering will remain flat in 2019 compared to 2018, the first time since 2009 that the airline will not grow.

The airline will continue with its customer-focused investment strategy by guaranteeing a world-class experience through service, product and technology initiatives.

Top Copyright Photo (all others by AeroMexico): AeroMexico Boeing 737-752 WL XA-GOL (msn 35785) MIA (Bruce Drum). Image: 104828.

AeroMexico aircraft slide show: