Tag Archives: British Airways

British Airways returns to short-haul European flying from Gatwick Airport, BA Euroflyer is coming

British Airways made this announcement:

After two years British Airways returns to international short-haul flying from Gatwick Airport today (Tuesday, March 29), as its first service departed for Larnaca at 6:25am.

As a result of the Covid-19 pandemic the airline suspended its European operation at Gatwick Airport, moving a number of flights over to Heathrow. Today marks a milestone in the airline’s recovery as it finally returns to international short-haul flying from the airport.

Initially services will operate under the British Airways Air Operators Certificate (AOC), before moving operations to a new British Airways branded subsidiary, BA Euroflyer* later in the year. The new airline will operate in a similar manner to the company’s existing subsidiary BA Cityflyer, flying under the British Airways brand and delivering a premium British Airways product.

On the first day of operation, British Airways will operate four short-haul flights to Larnaca, Amsterdam, Paphos and Tenerife. In total, customers will have the choice of 35 destinations to fly to from Gatwick, before more destinations are added later this year.

Not only has the British Airways return to Gatwick created more choice for customers, but also helped create jobs as the airline undertook both a cabin crew and pilot recruitment campaign to fill positions at its new subsidiary.

Customers flying on the airline’s new subsidiary will receive the same high level of service they expect of British Airways as well as enjoying the benefits of travelling with the UK’s flag carrier including a generous baggage allowance, free water and snacks, free seat selection at -24 hours and frequent flyer benefits which include lounge access.

All of the airline’s services will have a Club Europe (business class) cabin setting it apart from its no frills competitors. Customers flying in this cabin will have access to a premium check-in experience, exclusive lounges and a complimentary gourmet meal and bar service on board.

Customers in the airline’s Euro Traveller (economy) cabin will be able to purchase food before travel which will include fresh options from Tom Kerridge as part of the airline’s ‘Speedbird Café’ menu and / or order ambient products and drinks onboard via their mobile phone.

The return of European short-haul flying from Gatwick comes a day after the airline returned to its home at Gatwick South Terminal following its reopening. To mark the occasion the airline also showed off its new dedicated World Traveller Plus check-in zone which is available for customers flying on a long-haul service with the airline. The new zone which sits alongside the airline’s Club World desks gives those travelling in its World Traveller Plus cabin (premium economy) an exclusive check-in experience. They will shortly be rolled out at Heathrow, followed by the rest of the British Airways network.

*Although registered as ‘BA Euroflyer’ the subsidiary will be branded as ‘British Airways’ across its aircraft and its customer touchpoints

Destinations served from Gatwick and route launch dates:

Destination Country Airport code LGW start date
Alicante Spain ALC 01-Apr-22
Amsterdam Netherlands AMS 29-Mar-22
Antalya Turkey AYT 02-Apr-22
Arrecife (Lanzarote) Spain ACE 30-Mar-22
Athens Greece ATH 04-May-22
Bari Italy BRI 03-Apr-22
Berlin Germany BER 07-May-22
Bordeaux France BOD 16-May-22
Cagliari (Sardinia) Italy CAG 18-May-22
Catania (Sicily) Italy CTA 31-Mar-22
Dalaman Turkey DLM 23-Apr-22
Dubrovnik Croatia DBV 04-Apr-22
Faro Portugal FAO 30-Mar-22
Heraklion (Crete) Greece HER 24-Apr-22
Ibiza Spain IBZ 03-May-22
Kos Greece KGS 24-Apr-22
Larnaca Cyprus LCA 29-Mar-22
Las Palmas (Gran Canaria) Spain LPA 02-Apr-22
Madrid Spain MAD 16-May-22
Mahon (Menorca) Spain MAH 16-May-22
Malaga Spain AGP 02-Apr-22
Malta Malta MLA 14-Apr-22
Marrakech Morocco RAK 31-Mar-22
Milan Malpensa Italy MXP 01-May-22
Nice France NCE 31-Mar-22
Palma (Mallorca) Spain PMI 07-Apr-22
Paphos Cyprus PFO 29-Mar-22
Rhodes Greece RHO 28-Apr-22
Santorini Greece JTR 15-Apr-22
Seville Spain SVQ 15-Apr-22
Tenerife Spain TFS 29-Mar-22
Thessaloniki Greece SKG 14-Apr-22
Turin Italy TRN 04-Apr-22
Venice Italy VCE 15-Apr-22
Verona Italy VRN 16-Apr-22


British Airways to power a number of flights with SAF, receives first supply from Phillips 66

British Airways has made this announcement:

  • British Airways becomes the first airline in the world to use sustainable aviation fuel (“SAF”) produced on a commercial scale in the UK after signing a multi-year agreement with Phillips 66 Limited
  • SAF is produced from sustainable sources such as waste gases, crop and forestry residues, household and commercial waste and used cooking oil, and can reduce lifecycle CO2 emissions by over 80% compared to traditional jet fuel
  • The delivery of the first batch of SAF from Phillips 66 Limited is another significant milestone for the airline as it delivers a range of initiatives to decarbonise and achieve net zero emissions by 2050
  • British Airways has also today published its 2021 Sustainability Report looking at the progress and milestones achieved last year and following the launch of its BA Better World programme. It has also published the first video in the airline’s newly launched sustainability docuseries, with this one explaining how sustainable aviation fuel is produced and how it delivers emissions benefits

British Airways has taken delivery of the first batch of sustainable aviation fuel produced by Phillips 66 Limited, making it the first airline in the world to start using SAF produced on a commercial scale in the UK.

The Phillips 66 Humber Refinery near Immingham is producing thousands of tonnes of SAF that will now help power a number of British Airways flights. The SAF is produced from sustainable waste feedstock at the refinery and British Airways will add it into the existing pipeline infrastructure that directly feeds several UK airports including London Heathrow.

British Airways and Phillips 66 are both committed to a lower carbon future. The sustainable aviation fuel bought by the airline will be enough to reduce lifecycle CO2 emissions by almost 100,000 tonnes, enough to power 700 net zero CO2 emissions flights between London and New York on its fuel-efficient Boeing 787 aircraft.

Both companies support Government plans for a future SAF mandate and a business model for investing in advanced waste to jet fuel projects through participation in the Department for Transport’s Jet Zero Council Delivery Group. British Airways also continues to work with Government on ways to provide certainty for investors to help the UK be a leader in SAF production.

International Airlines Group (IAG), the airline’s parent company, is investing $400 million over the next 20 years into the development of SAF and British Airways has existing partnerships with several companies to develop plants and purchase the sustainable fuel.

Customers can now also join British Airways on its journey to reach net zero by 2050 through its onboard Speedbird Café menu app. A new category can be found on the BA Better World tab labelled ‘Contribute to Carbon Offsets’, where customers on short-haul European flights can help fund carbon reduction projects around the world. The £2.50 contribution represents the carbon compensation of an average British Airways European return flight per customer, and the funds are invested in verified CO2 emissions reduction and avoidance projects.

Launching BA Better World in September 2021, British Airways made a commitment to create a better, more sustainable future with a focus on people, planet and responsible business. Today the airline is publishing its latest sustainability report looking back at the milestones and achievements of the last year and has also launched its new sustainability docuseries, with the first video being all about SAF.

British Airways raises £898,000 for Red Nose Day 2022

British Airways has made this announcement:

British Airways has raised over £898,000 for Red Nose Day this year, bringing their total funds to over £26 million for Flying Start, through its global charity partnership with Comic Relief that first began in 2010.

This is thanks to the generosity of its customers who have donated on board and from continued fundraising efforts from the airline’s colleagues.

One of the airline’s fundraising activities to mark Red Nose Day included a ‘trolley dash’ challenge. British Airways cabin crew set off racing across London, pushing aircraft trolleys around a route taking in famous landmarks including Buckingham Palace, the Royal Albert Hall and the Houses of Parliament, raising thousands of pounds through online sponsors and donations from generous spectators.

This year, in addition to the charities that Comic Relief regularly supports, Red Nose Day donations will also help to fund organisations providing essential support for people in Ukraine affected by the conflict and the mass displacement of people to many parts of the world. This includes making a donation to the Disaster Emergency Committee’s (DEC) Ukrainian Humanitarian Appeal that will support refugees fleeing Ukraine, where at least 3 million people have fled their homes to escape the conflict.

These funds will support DEC charities and their local partners in Ukraine and neighbouring countries to provide food, water, shelter and medical assistance. British Airways is also flying aid and medics to the region, as well as redirecting its onboard donations to go towards the DEC’s Ukrainian Humanitarian Appeal for the next few weeks.

Carrie Harris, British Airways’ Head of Sustainability, said: “This is our twelfth year partnering with Comic Relief through Flying Start and we’re incredibly proud of the support from our colleagues and customers.

Customers can donate to Flying Start by visiting http://www.ba-flyingstart.com/

To date, we have supported more than 925,000 people in some of the most disadvantaged communities in the UK and around the world.

British Airways introduces Aviation American gin onboard

British Airways and Aviation American Gin are announcing a new partnership; with the gin launching on board.  Customers flying across the pond and all other long-haul routes will be offered it from the in-flight menu and short-haul customers will be able to buy it from the on-board Speedbird café.

The partnership builds on the opening of a brand-new area – the Aviation Gin bar in the airline’s Club Lounge in JFK airport in October 2021.

Aviation American Gin was founded in Portland in 2006 and is a metaphor for taste and adventure.  The gin is infused with a democratic blend of botanicals – cardamom, coriander, French lavender, anise seed, sarsaparilla, juniper, and two kinds of orange peel to create a smoother, softer, more refined take on gin.

British Airways will be launching a new route to Portland, Oregon on 3 June. Flights will operate 5 times a week – Monday, Tuesday, Wednesday, Friday and Sunday.  As well as being a vibrant city to visit, this route will open up a whole variety of connections for our customers to explore all of the West coast of America.

We hope our customers join us in celebrating, with a refreshing gin and tonic.”  Gareth Williams, International Brand Director at Aviation American Gin said: “We’re so excited to get on board with the UK flag carrier British Airways and take Aviation American Gin to new heights – the sky! Through this partnership, we’re keen to enhance each traveller’s experience with a deliciously refreshing Aviation Gin cocktail for flyers to enjoy on journeys near and far, offering an American twist on this quintessentially British drink!”

The partnership is being launched with a hilarious alternative safety video starring Aviation American Gin co-owner Ryan Reynolds. You can watch via @AviationGin’s social channels.

British Airways cancels all short-haul flights from London’s Heathrow until midday

From Reuters:

“British Airways (BA) said it would cancel all short-haul flights from London’s Heathrow airport until midday on Saturday as it deals with an IT failure.”

Read the full story:

British Airways announces a new daytime Newark – London Heathrow flight

British Airways Boeing 777-200 taking off at Heathrow (Picture by Nick Morrish/British Airways)

British Airways is launching a new, daytime flight from Newark Liberty International Airport to London Heathrow – its third daily flight from Newark to London, to support the return of business travel in 2022.

The additional flight, which launches on 6 June, will depart at 7.55am from Newark – a convenient option for travelers wishing to spend an extra night in the New York area before departing on business or leisure, or for those travelers who wish to arrive in the evening in London to spend the night at home or their hotel. The flight will depart Heathrow at 7.10pm, also allowing travelers to spend the entire day in London before flying to Newark.

The airline is also resuming its ‘daylight’ service from JFK in March, which proves to be a convenient option particularly valued by its business travelers, and customers who prefer to travel during the day.

The additional Newark flight offers added convenience for customers living in Manhattan, Staten Island and New Jersey.

With this new frequency, British Airways along with its joint business partner American Airlines will offer the most extensive network from the New York area to London with 15 daily departures this summer, including 11 daily flights from JFK to Heathrow and 1 daily flight from JFK to Gatwick.  From April 2022, all flights to JFK and EWR from Heathrow on BA and AA will depart out of BA’s Terminal 5, and by next year, all British Airways flights in JFK will depart from AA’s home in Terminal 8.

The flight will operate daily on a Boeing 777-200 with 48 Club World seats, 40 World Traveller Plus seats, and 184 World Traveller seats.

British Airways becomes the first U.K. airline to officially recognize the sunflower lanyard

British Airways has today become the first UK airline to officially recognize the Hidden Disabilities Sunflower. Customers can choose to wear a Sunflower lanyard as an indication that they may require additional support, assistance or simply a little more time while traveling. The initiative forms part of the airline’s continued efforts to make travel simple and easy for customers with additional assistance needs.

The airline’s new partnership with Hidden Disabilities Sunflower will see the organization’s bespoke, high-quality videos embedded into British Airway’s training modules. British Airways colleagues will also have access to specialized videos via the airline’s staff intranet. This training will provide colleagues with an understanding of what an invisible disability is and how to become more confident to approach and support customers wearing a Sunflower lanyard.

Increasing the awareness of non-visible disabilities across the airline and promoting the Sunflower will contribute to enhancing the customer experience for British Airways customers. Those that travel with the airline can be confident that they will receive the support, assistance and understanding they require throughout their journey.

Welcoming the new partnership, Tom Stevens, British Airways’ Director of Brand and Customer Experience, said:

Supporting customers with additional needs

Aiming to become the airline of choice for customers with invisible and visible disabilities, British Airways has invested in several initiatives to ensure a seamless experience for customers requiring additional assistance.

In 2018, British Airways launched its ‘Beyond Accessibility’ campaign, the airline’s largest global accessibility training program. This program empowers customer-facing colleagues to improve support for customers requiring additional assistance. It includes a new library of digital learning providing information about invisible disabilities and practical advice on how to support customers at each stage of their journey*.

In 2019, the airline created a dedicated team of accessibility experts to assist with customer enquiries, and as a result, British Airways saw customer satisfaction levels more than double for travelers with accessibility needs **.

British Airways also became the first and only airline to be awarded the renowned Autism Friendly Award by the National Autistic Society and is the first airline to produce a Visual Guide to Flying to help customers prepare for their flight. The guide, which can be found on ba.com, is endorsed by the National Autistic Society and explains the sights, sounds, smells and experiences customers may encounter during their journey***.

The same year, British Airways signed up to the ‘Valuable 500’ pledge to make accessibility a global business priority.

British Airways starts a new podcast – The Check In

British Airways is launching a brand new podcast designed to give colleagues and customers a greater insight into how the airline ticks.

Each episode will see hosts joined by special guests who also work at British Airways, to delve into some of the exciting activity going on at the airline. Episode one features Carrie Harris, British Airways’ Head of Sustainability who chats about how the airline is putting sustainability at the heart of its operations, as well as answering hosts questions, from “What is Sustainable Aviation Fuel?”, to “How is the airline reducing its reliance on single-use plastic?”

The podcast is a first for British Airways and will be hosted by four of its colleagues, who work in different areas of the business.

Julian Marshall, a British Airways 777 training captain; Paul Ewen, a customer service manager (CSM) based at London Gatwick airport; Molly Armstrong, a team leader based in the Manchester customer engagement centre; and Caroline Ali, a customer experience representative based at London Heathrow airport will spend each episode finding out more about little-known areas of the airline.

Julian used to fly for the Royal Air Force before joining British Airways almost 25 years ago, where he currently works as a training captain on the Boeing 777. He loves flying and enjoys cycling, running, and hiking in different locations across the globe. He’s really looking forward to sharing hosting duties, commenting: “The podcast is a great, modern initiative which is new to BA and will give us a chance to bring different views and information from all parts of the airline to our colleagues and the wider public in a fun and easily digestible way.”

Paul is based at London Gatwick airport and leads the crew and service on flights. Previously a Pontins Bluecoat, he loves performing magic and is excited to be involved with the podcast, saying: “I can’t wait to be a part of the new podcast series – it will be a great source of information as we talk about our products, trends, the future and we’ll be able to build a personal connection with our colleagues.”

Caroline, who is based at London Heathrow airport, is responsible for looking after British Airways customers from the moment they arrive at the airport to when they step on board.  In her spare time, she plays an active role in her church by helping with Sunday school and readings, as well as keeping fit through her love of dancing and the gym. Commenting on ‘The Check In’, she said: “The thing I’m looking forward to with the podcast is being able to reconnect our colleagues and customers with BA. It’s an informative way of updating us all with changes that are occurring post-COVID. Like an audiobook, but better!”

Molly, who is currently based at the airline’s Manchester customer engagement centre, previously worked as Cabin Crew for British Airways. Like most colleagues, she’s a keen traveller and the next destination she’s planning to visit is Denver in the USA, where she plans to go hiking with her best friend. Molly said: “I’m looking forward to hearing what everyone thinks about our podcast. It’s something very new we’re doing, and we’ve got some really good themes coming up – I can’t wait for everyone to give it a listen!”

The launch of ‘The Check In’ comes after British Airways’ Chairman and CEO Sean Doyle’s recent message to colleagues and customers, promising to give colleagues more of an insight about what’s happening at the airline, making it a place people love to work, and customers love to fly.

Michelle Lydon, British Airways’ new Chief People Officer said: “At British Airways we know our colleagues are our best asset, and that’s why we’re thrilled to launch a new podcast hosted by four fantastic people from all corners of our airline. We’re looking forward to taking listeners behind the scenes to find out more about BA.”

Episode one is now available to download from Apple Podcasts or at acast.com, with new episodes released on a regular basis.

British Airways owner ‘exposed to French and German demands for a break-up’

Not everything is resolved with Brexit.

From The Telegraph:

“The owner of British Airways is at risk of a challenge from France and Germany under legacy Brussel rules that would force it to break up, analysts have warned.

IAG, the FTSE 100 group whose airlines also include Aer Lingus and Spain’s Iberia, could be forced to spin off BA because of European Union ownership rules, according to HSBC.

These regulations require airlines which operate flights between countries in the bloc to be “owned and controlled” from member states.”

Read the full article:


British Airways introduces new enhancements for customers including plant-based menus in its lounges

British Airways has made this announcement:

  • British Airways is making improvements to its customer experience and reinforcing its commitment to put sustainability at the heart of its customer journey
  • The airline is introducing new plant-based menus across its lounges, removing single-use plastic bottles, installing water stations and offering colleagues training in sustainability
  • A premium pre-Covid meal service will be re-introduced in Club Europe with new menus and more variety from next month
  • Customers will also benefit from further investment in technology, including in a new bag tracing system
  • New check in zones exclusively for World Traveller Plus customers

As part of its commitment to create a more premium experience for its customers, British Airways is set to offer a range of improvements, both on the ground and in the air.

The airline has worked with its expert catering providers to introduce new plant-based menus, including a burger. The new menus will initially roll out across the airline’s Heathrow lounges, before appearing on its US lounge menus. British Airways is committed to improving choice, to offer something for everyone whilst championing local producers and businesses.

As part of its commitment to sustainability, across the airline’s Heathrow lounges customers will notice new water stations. Work also continues to remove single-use plastic across the airline, and all plastic water bottles in Heathrow lounges are being replaced with glass, which will be rolled out across the airline’s UK lounges over the next month. Customers in lounges can also continue to order food using their mobile device directly to their table, an initiative introduced by British Airways during the Covid pandemic which it has decided to keep.

From next month the airline is set to move to the next phase of its dining experience; a service more akin to one that customers would have experienced pre-pandemic. Customers travelling in the airline’s Club Europe cabin can expect a more premium service with new delicious menus with more options as it welcomes back its customers. The airline is also working on the next phase of its long-haul catering proposition, with exciting changes afoot.

Elsewhere, British Airways will continue to explore how technology can enhance the customer journey. The airline will be introducing a new baggage tracing system, allowing customers to track their bag via their phone throughout their journey. From automated lounge entry to new digital signage across the airport, British Airways is focused on making the customer journey even more seamless and stress-free.

Customers can also expect a few changes at check in with dedicated desks for World Traveller Plus customers and a reimagined Skyflyers programme for children travelling with the airline.