Tag Archives: Ethiopian Airlines

Ethiopian welcomes back business and leisure customers with emphasis on wellness

Ethiopian Airlines has made this announcement:

During the pandemic, Ethiopian Airlines, Africa’s largest airline, was the go-to airline for essential travel, repatriation flights and airlift of medical and personal protective equipment (PPE). With the easing of travel restrictions across the globe, Ethiopian is pleased to announce that it’s happy to welcome back business and leisure travelers with programs aimed at safeguarding their health and safety.

The program reinforces Ethiopian pledge to protect the health and safety of its customers and staff. It includes the steps the airline is taking to maintain customer and staff wellbeing through-out the service chain beginning from the first interaction with customers during ticketing/reservation and up to arrival at destination.

Ato Tewolde G. Mariam, Group CEO of Ethiopian, noted that “Ethiopian is proud to be there when the world needed it most – repatriating citizens, re-uniting families, facilitating essential travel and transporting much needed medical and personal protective equipment (PPE) for health professionals and the general public under very difficult and challenging circumstances. We are proud to be an integral part of the fight against COVID-19. Now we want to play a leading role in the new-normal. To a very large extent, it’s about getting back the confidence of business and leisure travelers. With the protective measures we are taking in line with CDC, IATA, ICAO and WHO guidelines, customers and staff can rest assured that their safety and health are well looked after when flying with us”.

Customers are advised to check travel restrictions of destination countries prior to arriving at the airport for a flight. Facemasks will be mandatory for travel. Except children under the age 2, all customers must keep their masks on throughout their journey.

All customer-facing staff will wear Personal Protective Equipment (PPEs). This includes ticket offices, airport and lounge staff, as well as cabin crew. Onboard service is redesigned to minimize contact while maintaining our African flavored Ethiopian hospitality. Items, such as magazines, menus and other reading materials, that were traditionally shared will no longer be available.

Summary of measures that we’re taking to assure your wellbeing are as follows:

Before Departure:

  • Customers holding tickets purchased before August 31, 2020 and valid for travel until September 30, 2020 can rest assured that their tickets will be valid until 31 December 2021. Customers who have exchanged their tickets for vouchers can utilize the vouchers within one year. Our website and Global Contact Center (GCC) are optimized to handle such requests.
  • Physical distancing will be practiced at all Ethiopian sales offices.
  • Customers are kindly requested to satisfy destination entry requirements such as health certificates and fill health declaration forms if required.   Up to date destination entry requirements can be found on our website using the link https://www.ethiopianairlines.com/aa/travel-updates
  • Customers feeling unwell are strongly encouraged not to travel and travel only when feeling well. Unwell customers will not be allowed to enter the airport and will be denied boarding a flight.
  • All Ethiopian aircraft are thoroughly cleaned and disinfected prior to departing from the hub, and at turnaround stations. 

    At the Airport:

  • Enhanced health screenings including temperature checks will be conducted.
  • To ensure adequate social distancing, markings are placed through-out the terminal building and hand sanitisers will be available for use.
  • Passengers must check in their cabin baggage. They’re allowed to bring on board only essential items such as laptops, handbags, briefcases, and baby items.
  • All checked-in bags will be sanitised before being loaded onto the aircraft.
  • To reduce contact between customers, boarding will be done in an orderly manner by seat-rows starting from the back of the aircraft towards the front. At the Lounge:
  • Physical distancing will be practiced in all Ethiopian owned and operated lounges.
  • Hand sanitisers will be available for use
  • To minimize contact, meal and drink will be self-service in the lounges. Cutlery is sterilized before each use. Onboard:
  • In business class complimentary hygiene kits that include masks, antibacterial wipes, and hand sanitizer will be provided.
  • In economy masks, hand sanitizers and antibacterial wipes will be available on demand.
  •  “Comfort items” such as pillows, blankets, headphones, and toys are hygienically sealed.
  • Onboard Lavatories will be sanitized frequently during flight.
  • We have changed our meal service to minimize contact. But the African flavored Ethiopian hospitality you’re accustomed to will continue to be evident throughout. Cutlery is sterilized before each use.
  • Menu’s, Magazines and newspapers will not be available onboard.
  • Crew are trained to handle flight operations in a COVID-19 travel world. 

    As countries continue to open their borders and relax travel restrictions, Ethiopian is ready to increase frequencies to accommodate the demand by focusing on the wellbeing of customers and staff. Ethiopian is happy to welcome back business and leisure travellers.

    It’s good to be back!

Route Map:

Ethiopian Airlines aircraft photo gallery:

Ethiopian Cargo deploys its “Pharma Wing” in the global fight against COVID-19

"Pharma Wing"

Ethiopian Airlines has made this announcement:

In response to the growing demand for air cargo services following the spread of COVID- 19, Ethiopian has been deploying its massive cargo capacity to facilitate the flow of essential cargo such as medical supplies wherever they are needed.

The state-of-the-art Pharma Wing of Ethiopian Cargo & Logistics Services, which is housed within the largest trans-shipment terminal in Africa, has been central to the airline’s effective handling and shipping of medical supplies across Africa and beyond.

Equipped with temperature controlled pharma handling storage covering an area of 54,000 sq. m, the Pharma Wing is suitable for handling medical supplies in different temperature ranges through the use of active containers and real-time temperature monitoring system. Dedicated and trained staff stationed at the facility ensure that all operations are carried out in line with the rules and regulations of IATA and other regulatory bodies throughout the supply chain.

Commenting on the critical role of Ethiopian Cargo & Logistics Services and its facilities amidst the pandemic, Ethiopian Group CEO Tewolde Gebre Mariam remarked, “Ethiopian Airlines has been a key enabler in the global effort to conquer COVID-19 by facilitating the shipment of life-saving medical supplies to different parts of the world. We feel privileged to serve the world in this difficult time deploying our state-of-the-art Pharma Wing as well as our cargo and passenger fleet. Now that Addis Ababa is designated as Humanitarian Air Hub by WFP and WHO owing to our advanced facilities, vast network of 127 international destinations and fleet, we will further bolster our efforts as the leading air cargo service provider in Africa.”

Currently, Ethiopian Cargo & Logistics Services is transporting an average 1.4 million kg of temperature-sensitive healthcare products monthly including medicines, biologicals, bio- technologies, diagnostics, vaccines and medical devices among others.

It is to be recalled that different UN Agencies, donor governments and philanthropists are using Addis Ababa as a hub to distribute medical supplies across Africa as part of the global effort to contain COVID-19.

Top Copyright Photo: ET-APU carries “Pharma Wing” sub-titles. Ethiopian Cargo (Ethiopian Airlines) Boeing 777-F6N ET-APU (msn 41817) (Pharma Wing) ZRH (Rolf Wallner). Image: 949587.

Ethiopian aircraft slide show:

Ethiopian Airlines operates its 6th consecutive all-woman flight

Ethiopian Airlines has made yet another history on March 7, 2020 operating an all-women functioned flight to Washington DC. Africa’s Largest Aviation Group and SKYTRAX Certified Four Star Global Airline has scored the all-female flight crew feat highlighting the airline’s progress in empowering African women, and the contribution of women to the socio-economic development of the continent.

Regarding the all-women functioned flight, Ethiopian Group CEO Mr. Tewolde GebreMariam, remarked, “Ethiopian firmly believes that such remarkable flights inspire African women and young girls to dream big and realize their dreams not only in aviation, but also in science, technology, engineering, art and other fields. While we celebrate the economic, social and political achievements of women in Africa, we take a bold move towards further championing gender equality in Ethiopia and Africa at large.

Ethiopian all-women flight crew flew the Boeing 777 from Addis Ababa to the US capital while other female professionals handled all the ground operations including flight dispatch, load control, ramp operation, on-board logistics, safety and security, catering as well as air traffic control.

As an equal opportunity employer, Ethiopian creates an enabling environment for women to become the next generation aviation experts.

The airline has seen a remarkable rise in the number of women in different leadership positions. Ethiopian has been operating all-female flights since 2015. The airline has so far flown to Bangkok, Kigali, Lagos, Buenos Aires and Oslo with all female crew.

Ethiopian Airlines aircraft photo gallery:

Reuters: Ethiopian draft report blames Boeing for 737 MAX plane crash

From Reuters:

“A draft interim report from Ethiopian crash investigators circulated to U.S. government agencies concludes the March 2019 crash of a Boeing Company 737 MAX was caused by the plane’s design, two people briefed on the matter said Friday.”

Read the full report.

Copyright Photo: Joe G. Walker.

Ethiopian Q400 ET-AQC runs off the runway at Juba

Ethiopian Airlines Bombardier DHC-8-402 (Q400) ET-AQC operating flight ET 357 from Juba to Addis Ababa on December 10 with 21 passengers and crew members on board overran the runway on takeoff at Juba.

There are no injuries but the aircraft is damaged.

Photos by the Kenyan Aviator:

Ethiopian expands its service in India by adding Bengaluru in its network

Ethiopian Airlines has launched a passenger flight to Bengaluru, India on October 27,  2019.

The capital of the Indian state of Karnataka, Bengaluru is dubbed ‘Silicon Valley of India’ and serves as the center of technology and innovation.

The four weekly direct flights to Bengaluru will be as per the below schedule:

Currently, Ethiopian operates passenger flights to Mumbai and New Delhi as well as cargo service to Bengaluru, Ahmedabad, Chennai, Mumbai and New Delhi.

Ethiopian Airlines aircraft photo gallery:

 

Ethiopian to resume service to Athens

Ethiopian Airlines has announced the resumption of its flight to Athens, Greece effective December 13, 2019.

Ethiopian has resumed the service to the city of Athens after 18 years. Athens marks Ethiopian’s 20th destination in Europe.

The thrice weekly flight to Athens will be operated by the Boeing 787 Dreamliner.

The flight to Athens is per the below schedule:

page1image48668928

Flight Number

Frequency

Departure Airport

Departure Time

Arrival Airport

Arrival Time

page1image50340832

Sub fleet

ET 0760

page1image48656960

Mon, Wed, Fri

ADD

page1image48658304

23:45

page1image50340720

ATH

03:45

page1image48718848

ET 788

page1image48719424

…….

ATH

04:50

DME

09:05

ET 788

ET 0761

page1image48642304

Sat

DME

page1image48349760

18:05

page1image50421184

ATH

20:20

page1image48351872

ET 788

page1image48353216

…….

ATH

00:20

ADD

06:30

ET 788

ET 0761

Tue, Thu, Sat

DME

21:05

ATH

23:20

page1image48358784

ET 788

…….

ATH

00:20

ADD

06:30

page1image48363200

ET 788

ET 0761

Tue, Thu, Sat

DME

21:05

ATH

23:20

page1image48236800

ET 788

…….

ATH

00:20

ADD

07:20

page1image48243712 page1image50647200

ET 788

Ethiopian Airlines to add Houston on December 15

Ethiopian Airlines has finalized its plans to launch flights to Houston starting on December 15, 2019. Ethiopian Airlines will offer direct, nonstop Houston-West Africa air services operations three times per week, officially re-connecting Houston to the six inhabited continents once again.

The new Houston flights will be operated via the Ethiopian West African Hub in Lomé, Togo, and will facilitate the travel of the large African community in the Houston area as well as the oil and gas industry and other companies doing business in the region.

Ethiopian Airlines will become the 21st foreign flag carrier offering passenger flights out of Bush Airport.

Ethiopian rolls out onboard WiFi Internet connectivity on its Airbus A350s

Ethiopian Airlines has made this announcement:

Ethiopian Airlines has introduced onboard WiFi internet connectivity on its Airbus A350 fleet using the latest broadband satellite technology (Ka- band).

With the state-of-the-art broadband satellite technology, passengers can rest assured that they will enjoy reliable connectivity for sending emails, shopping online or even chatting on social media while flying over the clouds.

Passengers can access the inflight connectivity service by purchasing vouchers at Ethiopian Airlines sales outlets including Addis Ababa International Airport customer service desk, boarding gate and cabin crews onboard the fights. Online sales through credit/debit card and ShebaMiles miles are also additional options for passengers to enjoy the service. The inflight WiFi can be accessed with smart phones, tablets and laptops.

The inflight WiFi internet is initially launched on the A350 fleet of Ethiopian with further plans to expand the service on other airplanes deployed on long haul flights.

Ethiopian launches cargo flights to Bangkok and Hanoi

ET-AWE

Ethiopian Cargo and Logistics Services has announced that it has started once weekly freighter service to Bangkok, Thailand and Hanoi, Vietnam as of August 16, 2019.

The flight schedule to Bangkok and Hanoi is as per the below:

 

Flight Number

Frequency

Departure Airport

Departure Time

page1image63599632

Arrival Airport

Arrival Time

page1image63601984page1image63601872

Sub Fleet

ET 3628

Friday

ADD

11:55

HAN

21:30

ET 77X

ET 3628

Friday

HAN

23:30

BKK

01:00

ET 77X

ET 3629

Saturday

BKK

03:00

ADD

page1image36538816

11:55

ET 77X

page1image36563648

Top Copyright Photo: Ethiopian Cargo (Ethiopian Airlines) Boeing 777F ET-AWE (msn 65477) PAE (Nick Dean). Image: 946023.

Ethiopian Airlines aircraft slide show: