Tag Archives: JetBlue Airways

JetBlue plans to add four nonstop routes from Hartford’s Bradley International Airport

JetBlue Airways today announced it is expanding service in Hartford, Conn., with four new nonstop routes between Bradley International Airport (BDL) and Los Angeles (LAX), Las Vegas (LAS), San Francisco (SFO) and Cancún, Mexico (CUN)*. These routes are part of JetBlue’s strategy to add routes with high potential for leisure demand, and will set the airline up to be the largest carrier in Connecticut by 2021.

Last week, Connecticut simplified its travel advisory enabling all travelers visiting or returning to the state to provide a negative COVID-19 test result obtained within 72 hours prior to or upon arrival to avoid the state’s 14-day quarantine.

JetBlue has built a sizeable presence in Hartford with up to 12 flights per day pre-pandemic and has been instrumental in adding new routes and lowering fares for state residents. When the routes launch in the coming months, JetBlue will have the most nonstop destinations from Bradley International Airport of any carrier.

Service between Bradley International Airport (BDL) and:

Cancún, Mexico (CUN)*

Launching November 19, 2020

Los Angeles (LAX)

Launching December 18, 2020

Las Vegas (LAS)

Launching December 18, 2020

San Francisco (SFO)

Launching December 18, 2020

The announcement for new Connecticut routes comes shortly after the airline revealed a lineup of two dozen all-new nonstop destinations, plus expanded Mint service in Newark and Los Angeles. Each route plays to JetBlue’s strengths in the airline’s focus cities, in Florida, Latin America and the Caribbean or on cross-country – or transcontinental – flying. Every market has been identified as one in which JetBlue anticipates increasing demand for leisure travel.

In anticipation of these recent network additions, JetBlue is readying some aircraft that have been temporarily parked. The airline is dedicated to remaining flexible, continuing to assess the airline’s network and allowing market demand to determine how long a particular route continues to operate.

JetBlue aircraft photo gallery:

 

JetBlue adds two dozen new routes in markets with strengthened demand potential

JetBlue Airways today announced it will launch 24 new routes later this year aimed at immediately generating cash and capturing traffic on a variety of new, nonstop routes – many never flown before by the airline. Each route plays to JetBlue’s strengths in the airline’s focus cities, in Florida, in Latin American and the Caribbean or on cross-country – or transcontinental – flying. Every market has been uniquely identified as one in which JetBlue anticipates increasing demand for leisure travel. All new flights take off in November and December with seats on sale today.

New Routes

The new markets announced today maximize revenue potential across JetBlue’s existing domestic and international network by:

  • Introducing all-new nonstop destinations from four JetBlue focus cities, plus expanded Mint service in Newark and Los Angeles.
  • Growing JetBlue’s New York City presence in Newark with more than a half dozen new routes to the Caribbean.
  • Building out the airline’s new Los Angeles focus city with expanded domestic and – for the first time in JetBlue’s history – international service at LAX.
  • Offering unique, new nonstop western U.S. destinations from Fort Lauderdale not served by any other airline.
  • Connecting a variety of new city pairs across the Southeast, Florida, the West Coast and the Caribbean and Latin America.
  • Advancing JetBlue’s position as the transcontinental leader with new markets never served coast-to-coast by the airline.

JetBlue will reactivate some temporarily parked aircraft to support the new routes. Alongside the rest of the JetBlue network, these new markets will be regularly evaluated. The airline will remain flexible, allowing market demand to determine how long a particular route continues to operate.

ADVANCING THE FOCUS CITY STRATEGY

Service between Newark Liberty International Airport (EWR) and:

Aruba Queen Beatrix International Airport (AUA)*

Launching November 19, 2020 | 1x daily | MINT on select flights

Cancún International Airport (CUN)*

Launching November 19, 2020 | 2x daily

Montego Bay, Jamaica Sangster International Airport (MBJ)*

Launching November 19, 2020 | 1x daily

Nassau, Bahamas Lynden Pindling International Airport (NAS)*

Launching November 19, 2020 | 1x daily

Turks and Caicos Providenciales International Airport (PLS)*

Launching November 19, 2020 | 1x daily

Punta Cana International Airport (PUJ)*

Launching November 19, 2020 | 1x daily

Sint Maarten Princess Juliana International Airport (SXM)*

Launching November 19, 2020 | 1x daily | MINT on select flights

Service between Los Angeles International Airport (LAX) and:

Charleston International Airport (CHS)

Launching December 18, 2020 | 1x daily

Cancún International Airport (CUN)*

Launching November 19, 2020 | 2x daily

Liberia, Costa Rica Daniel Oduber Quirós International Airport (LIR)*

Launching December 18, 2020 | 2x weekly | MINT on select flights

Palm Beach International Airport (PBI)

Launching November 19, 2020 | 1x daily | MINT on select flights

Raleigh–Durham International Airport (RDU)

Launching December 18, 2020 | 1x daily

Richmond International Airport (RIC)

Launching December 18, 2020 | 1x daily

San José, Costa Rica Juan Santamaría International Airport (SJO)*

Launching December 18, 2020 | 1x daily

Service between Fort Lauderdale-Hollywood International Airport (FLL) and:

Bozeman Yellowstone International Airport (BZN)

Launching December 18, 2020 | 2x weekly

Palm Springs International Airport (PSP)

Launching December 18, 2020 | 2x weekly

Service between San Juan Luis Muñoz Marín International Airport (SJU) and:

Raleigh–Durham International Airport (RDU)

Launching November 19, 2020 | 1x daily

MORE FLORIDA FLYING

Service between Tampa International Airport (TPA) and:

Cancún International Airport (CUN)*

Launching November 19, 2020 | 1x daily

Richmond International Airport (RIC)

Launching November 19, 2020 | 1x daily

Service between Fort Myers Southwest Florida International Airport (RSW) and:

Raleigh–Durham International Airport (RDU)

Launching November 19, 2020 | 1x daily

LARGER IN LATIN AMERICA & THE CARIBBEAN

Service between Cancún International Airport (CUN) and:

Raleigh–Durham International Airport (RDU)*

Launching November 19, 2020 | 1x daily

San Francisco International Airport (SFO)*

Launching November 19, 2020 | 2x daily

Service between Montego Bay, Jamaica Sangster International Airport (MBJ) and:

Raleigh–Durham International Airport (RDU)*

Launching November 19, 2020 | 1x daily

EXPANDING TRANSCON COMFORT

Service between Las Vegas McCarran International Airport (LAS) and:

Richmond International Airport (RIC)

Launching December 18, 2020 | 1x daily

Most new JetBlue routes will be operated using JetBlue’s Airbus A320 aircraft.

JetBlue to block seats through October 15

JetBlue Airways today announced several updates to its Safety from the Ground Up program, a multi-layered commitment to the safety of its crew members and customers. JetBlue is extending its commitment to seat distancing for flights through at least October 15 by blocking middle seats in rows where parties are not traveling together. JetBlue is also extending its Go Back and Forth with Confidence initiative through October 15, which provides travel flexibility by waiving change and cancellation fees for new bookings. Finally, JetBlue is strengthening its face covering policy to prohibit masks with vents or exhalation valves, and will no longer allow customers to claim exemptions from wearing a face covering altogether.

“Our Safety from the Ground Up program continues to be a thoughtful and always evolving set of layered protection measures that demonstrates our commitment to keeping our crewmembers and customers safe while providing them with peace of mind in the air and on the ground,” said Joanna Geraghty, president and chief operating officer, JetBlue. “We continue to hear from our customers that added space onboard and travel flexibility are incredibly important to them during this time and we want them to know we are listening because we are all in this together.”

JetBlue’s safety program is focused on four areas: healthy crewmembers; clean air and surfaces; more space, fewer touchpoints; and travel flexibility. As part of its “more space, fewer touchpoints” focus, JetBlue’s seat distancing policy provides assurance that customers will not be seated directly next to someone they don’t know. Middle seats are blocked on its Airbus aircraft, and on its smaller Embraer 190 aircraft, JetBlue is blocking aisle seats. The airline does allow customers traveling together to sit in middle and aisle seats.

Strengthening safety with face covering policy adjustments

JetBlue was the first airline to require customers to wear a face covering during the entire travel journey, including at the airport. In line with information from the Centers for Disease Control and JetBlue’s own medical experts, starting August 10, the airline will no longer allow the use of face masks with vents or exhalation valves. JetBlue will also no longer allow customers to claim exemptions from wearing a face covering altogether.

“The simple act of wearing a proper face covering is one way we can all help ensure the safety of all JetBlue crewmembers and customers,” Geraghty said. “Our terminals and airplanes are a shared space, and every customer must wear a proper face covering or will need to delay their travel on JetBlue until face coverings are no longer required. Our policy is meant to offer the strongest level of protection for everyone given all that we currently know about how COVID-19 is transmitted.”

An acceptable face covering or mask must cover a customer’s nose and mouth and is required to board all JetBlue flights. If a crewmember identifies a face covering or mask that does not appear sufficient based on its features or potential lack of protection, they will provide a mask for the customer to use instead. Customers two years and younger will not be required to wear a face covering if they cannot maintain one.

Customers who do not agree to wear a face covering will not be allowed to board any aircraft, and customers who do not follow crewmember requests to wear a face covering while in flight will be reviewed for future travel on JetBlue.

Expanding safety technology

JetBlue has long been known for sourcing innovative technology, and the pandemic has created opportunities to expand on that innovation. Mostly recently, JetBlue partnered with Honeywell to pilot the company’s UV Cabin System. The system harnesses the power of UV-C lights connected to two arms on what looks like a high-tech beverage cart. The arms sweep the light over aircraft interior surfaces, helping to reduce viruses and bacteria. The airline is piloting the technology while continuing its hand cleaning and electrostatic disinfection.

JetBlue has also rolled out technology meant to further reduce common touchpoints. They include:

  • Mobile app check-in with touchless bag tag integration, avoiding the need to touch kiosks
  • Automated bag drop, avoiding close proximity with crewmembers
  • Touchless self-boarding, avoiding crewmembers handling boarding passes and personal devices
  • Mobile device remote control pairing for inflight entertainment, avoiding the use of in-seat remote and/or touchscreen menus onboard

A multi-layered safety program on the ground and in the air

As part of JetBlue’s Safety from the Ground Up program, the airline has expanded a number of new enhancements that further reduce common touchpoints on the ground and in the air.

JetBlue’s program puts in place safeguards across four focus areas, and the airline continues to work under the guidance of an infectious disease specialist and informed by CDC guidelines.

Healthy crewmembers

Steps to ensure the health and safety of JetBlue’s crewmembers include:

  • Conducting temperature checks for our pilots and inflight crewmembers
  • Providing paid sick leave and additional time off programs so crewmembers do not come to work sick
  • Following company-wide protocols for reporting cases of the coronavirus, notifications and return to work clearance
  • Providing disinfectant kits for pilot use on the flight deck
  • Requiring face coverings for all crewmembers while boarding, in flight, and when physical distancing cannot be maintained

Clean air and surfaces

JetBlue is using disinfectant approved to kill coronavirus and maintaining healthy air onboard its aircraft. Steps include:

  • More frequent disinfecting of common surfaces like kiosks and counters inside our airport terminals
  • Providing hand sanitizer throughout terminals and disinfectant wipes to customers on board upon request
  • Increasing aircraft cleaning before every flight and overnight, including surfaces that are touched most like tray tables
  • Using electrostatic sprayers to disinfect the inside of our aircraft
  • Piloting Honeywell’s UV Cabin System as another layer of protection against viruses and bacteria
  • Filtering cabin air through hospital-grade HEPA air filters with cabin air completely changing about every three minutes

More space, fewer touchpoints

To increase physical distancing and to decrease touchpoints, JetBlue is implementing the following steps:

  • Requiring face coverings for all customers during check-in, boarding and in flight
  • Blocking middle seats on larger aircraft and aisle seats on smaller aircraft for those not traveling together (at least through October 15)
  • Providing the most space between each row of seats in coach of any U.S. airline* and spacious seating on all aircraft
  • Requiring all travelers to complete a health declaration
  • Providing touchless check-in and boarding experiences using the JetBlue mobile app and self-boarding gates for many of our flights
  • Implementing a back-to-front boarding process for most customers to minimize passing in the aisle
  • Streamlining onboard service to minimize physical interactions and maximize safety and comfort
  • Using your personal device as a remote for seatback screens on select planes

Travel flexibility

JetBlue has adjusted policies allowing customers to choose to travel when they are comfortable:

  • Waiving change and cancel fees for tickets purchased by October 15 to give customers confidence when booking
  • Extending Travel Bank credit expirations to a 24-month period for credits issued between Feb. 27 and June 30
  • Providing 24/7 support and award-winning customer service

JetBlue deploys Honeywell’s ultraviolet cleaning system for aircraft interiors

Honeywell’s new UV Cabin System has been put in service as part of a pilot by JetBlue Airways, marking the first time a U.S. airline has implemented the Honeywell technology. In clinical studies, ultraviolet light has been found to be capable of significantly reducing certain viruses and bacteria when properly applied at prescribed levels. The Honeywell UV Cabin System can traverse an aircraft cabin in less than 10 minutes, and JetBlue will be gauging the system’s place in its operation, while continuing other cleaning methods.

“With the safety of our crewmembers and customers our first priority, JetBlue’s Safety from the Ground Up initiative is maintaining a layered approach to safety by ensuring healthy crewmembers, providing flexibility, adding space, reducing touchpoints, and keeping surfaces clean and sanitized,” said Joanna Geraghty, JetBlue’s president and chief operating officer. “As we look to add additional layers of protection by utilizing cutting-edge technology, we have identified the Honeywell UV Cabin System as a potential game changer when it comes to efficiently assisting in our efforts to sanitize surfaces onboard.”

Honeywell has delivered eight of the devices to JetBlue, and the devices are now being put into service as part of JetBlue’s Safety from the Ground Up program at two of the airline’s focus cities, John F. Kennedy International Airport in New York and Fort Lauderdale-Hollywood International Airport. These two locations kicked off a 90-day pilot program for JetBlue to evaluate the Honeywell solution.

“JetBlue took an immediate interest in this new product when we demonstrated it for them just a few weeks ago, and now JetBlue is receiving our first systems,” said Mike Madsen, Honeywell Aerospace president and CEO. “We’ve ramped up production quickly on the UV Cabin System, and our company is working on a range of solutions to help make passengers more comfortable about flying.”

The Honeywell UV Cabin System is roughly the size of an aircraft beverage cart and has UV-C light arms that extend over the top of seats and sweep the cabin to treat aircraft surfaces. Properly applied, UV-C lights can deliver doses that clinical studies have found to be capable of reducing various viruses and bacteria, including SARS-CoV and MERS-CoV. Results vary based on UV dosage and application.*

For SARS-CoV-2, the virus that causes COVID-19, there are multiple medical studies underway involving UV-C light. Preliminary results from studies performed by Boston University and a consortium of Italian medical and academic professionals report that UV-C light can inactivate the virus at prescribed dosages in the lab. Additional studies are underway for other environments.*

JetBlue reports an adjusted pre-tax loss of $754 million

JetBlue Airways Corporation today reported its results for the second quarter 2020:

  • Reported GAAP loss per share of ($1.18) in the second quarter of 2020 compared to a diluted earnings per share of $0.59 in the second quarter of 2019. Adjusted loss per share was ($2.02)(1) in the second quarter of 2020 versus adjusted diluted earnings per share of $0.60(1) in the second quarter of 2019. Note A to this earnings release includes the GAAP to Non-GAAP reconciliation between reported and adjusted diluted earnings per share.
  • GAAP pre-tax loss of ($450) million in the second quarter of 2020, compared to a pre-tax income of $236 million in the second quarter of 2019. Excluding one-time items, adjusted pre-tax loss of ($754) million(1) in the second quarter of 2020 versus adjusted pre-tax income of $238 million(1) in the second quarter of 2019.

Operational Highlights from the Second Quarter

  • Second quarter 2020 revenue declined 90% year over year as a result of the impact of COVID-19. Traffic volumes and yields improved in May and June from an April trough.
  • Reduced second quarter 2020 capacity by 85% year over year as a result of aggressive action to mitigate cash burn.
  • Operating expenses decreased 66% year over year. Excluding special items, adjusted operating expenses(1)declined 50% year over year. We successfully reduced our second quarter costs by over $900 million driven by variable cost reductions through capacity cuts and fixed cost reductions achieved by adjusting work schedules where possible and eliminating discretionary spend.

Balance Sheet and Liquidity

  • JetBlue ended the second quarter with approximately $2.9 billion in unrestricted cash, cash equivalents, and short-term investments, or 36% of 2019 revenue. Including the CARES Act PSP proceeds, our liquidity was $3.4 billion at the end of second quarter 2020, or 42% of 2019 revenue.
  • JetBlue repaid $78 million in regularly scheduled debt and finance lease obligations during the second quarter of 2020.
  • JetBlue has taken the following measures in the second quarter to manage liquidity:
    • Raised $750 million under a secured term loan.
    • Executed approximately $120 million under sale-leaseback transactions, and entered a binding agreement for three additional sale-leaseback transactions for upcoming deliveries. In addition, we have entered into two other binding sale-leaseback agreements for aircraft already existing in our fleet.
    • Achieved significant variable and fixed cost savings through aggressive capacity reductions and adjusted work schedules.
    • Redeployed assets to capture short-term, tactical cash generation opportunities.
  • Resulting from the actions taken, JetBlue’s average daily cash burn in May was $9 million vs its prior expectations for just below $10 million. Average daily cash burn in the second quarter was $9.5 million vs its prior expectations for $11 million, and the daily cash burn at the end of June was just under $8 million. JetBlue continues to expect average daily cash burn in the third quarter for a range of $7 to $9 million.

Fuel Expense and Hedging

The realized fuel price in the quarter was $0.96 per gallon, a 55% decline versus second quarter 2019 realized fuel price of $2.16.

JetBlue has entered into forward fuel derivative contracts to hedge its fuel consumption for the third and fourth quarter of 2020. Based on the forward curve as of July 17th, JetBlue expects an average all-in price per gallon of fuel of $1.24 in the third quarter of 2020.

Our Recovery Plan and Actions Taken to Position JetBlue for Future Success

“For the past 20 years we have succeeded against the odds, and we firmly believe that we are laying the foundation and repositioning JetBlue to come out of this historic crisis as a stronger, global player in the years to come,” said Robin Hayes, JetBlue’s Chief Executive Officer.

“In the past two months, we made progress in reducing our cash burn, and have been quick to resize our operations to the very dynamic demand environment. While demand has improved materially from the lows we saw in April, bookings remain choppy, and we remain focused on addressing changing trends as we progress through the summer.

As we move into recovery, we have laid out a three-step framework to set JetBlue up for success and emerge stronger. The first is to reduce our cash burn. The second step is to rebuild our margins. The third and last step is to repair our balance sheet.

We have been nimble and managed the short term with a sense of urgency, to reduce our cash burn and build liquidity. We are confident that our actions to protect the health and safety of our Customers and Crewmembers, our network changes, and focus on costs will help us rebuild our margins faster.”

Action Plan, Revenue and Capacity

“We are laser-focused on managing the current environment of low demand,” said Joanna Geraghty, JetBlue’s President and Chief Operating Officer. “In the short term, we have added tactical point-to-point flights, responding to unserved demand in leisure and VFR markets and supporting our cash generation efforts. In the long term, our actions help us solidify our network strategy to improve our position in our Focus Cities. We are taking advantage of unique opportunities presented by the pandemic to allow us to rebuild our margins when demand returns.

Volumes have increased since demand bottomed out in April, and during the second quarter our revenue broadly tracked to our L-shaped recovery forecast. We expect demand trends will continue to be volatile and recovery will not be linear. Given the choppiness in demand, we will continue to take a conservative approach in planning capacity and forecasting revenue.

As we see booking trends beginning to improve after bottoming out in April, we believe capacity will lead the way to demand and revenue recovery. That said, our guiding criteria is cash generation, and we will continue to be nimble in reacting to changes in demand trends.”

Cost Performance and Outlook

“We continue to manage through this fluid environment with a near-term focus on preserving liquidity. Just as importantly, we are positioning JetBlue to thrive as we emerge from the pandemic,” said Steve Priest, JetBlue’s Chief Financial Officer.

“Last month we raised approximately $750 million with a new term loan backed by JFK, LaGuardia and Washington Reagan slots, as well as by our JetBlue brand. We also entered into sale-leaseback transactions that raised nearly $120 million during the quarter. Our liquidity equated to $3.4 billion at the close of June, or 42% of our 2019 revenue.

Our daily cash burn improved every month since April, to under $8 million at the end of June. The improvement during the quarter came mainly from our efforts to manage capacity, reduce our cost base and manage payment terms. Improvements in revenue trends during the quarter also contributed to our progress in cash burn.

Looking into the third quarter, we continue to estimate our daily cash burn between $7 and $9 million, mainly driven by a continuation of our work to reduce our cost base, and capacity actions to respond to changes in demand. Where we fall within the range will depend on the revenue environment during the third quarter.”

JetBlue Airways aircraft photo gallery:

JetBlue Airways aircraft slide show:

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JetBlue and American Airlines announce strategic partnership

JetBlue Airways Corporation and American Airlines Group Inc. today announced a strategic partnership that will create seamless connectivity for travelers in the Northeast and more choice for customers across their complementary domestic and international networks. In addition, the relationship will accelerate each airline’s recovery as the travel industry adapts to new trends as a result of the pandemic.

The partnership includes an alliance agreement that proposes codeshare and loyalty benefits that will enhance each carrier’s offerings in New Yorkand Boston, providing strategic growth and driving value for customers and crewmembers of both airlines. Customers will experience a number of benefits from the new partnership, including:

  • New and expanded routes: The partnership enables new strategic growth opportunities for both airlines. As a result, American will launch international service from New York(JFK) to Tel Aviv (TLV) and to Athens(ATH) and JFK to Rio De Janeiro (GIG) will return as a daily seasonal route in winter 2021, in addition to continuing to serve popular long-haul destinations like London (LHR) and Madrid (MAD). JetBlue will also accelerate its growth in key cities, bringing its award-winning service to more customers. JetBlue will grow in greater New York City, adding flights at LaGuardia (LGA) and Newark (EWR), while also increasing its presence at JFK for seamless connections to American’s expanded international network. JetBlue plans to enhance service to strategic markets on the East Coast, West Coast, and in the Southeast, building on JetBlue’s recently announced service between EWR and nine markets, including Mint® service to Los Angeles (LAX) and San Francisco (SFO).
  • More choice and loyalty benefits: Through their integrated networks,JetBlue and American will operate reciprocal codeshare flights, giving customers new options with improved schedules, competitive fares and nonstop access to more domestic and international destinations. JetBlue will gain connectivity to more U.S.destinations, a broad global network and an improved frequent flyer proposition, while American will complement JetBlue’s improved and expanded service with new international routes. JetBlue and American loyalty members will also enjoy new benefits while the carriers are exploring additional premium experiences for customers.
  • Seamless experience: Customers will enjoy a seamless experience across both airlines, including the ability to book a single itinerary on either website, convenient connections and an improved on-the-ground experience — resulting in a compelling proposition for both leisure and corporate customers. Additionally, customers seeking more comfort in transcontinental service will have access to both JetBlue’s Mint and American’s three-class Transcon service.

“Pairing JetBlue’s domestic network with American’s international route map creates a new competitive choice in the Northeast, where customers are longing for an alternative to the dominant network carriers,” said Joanna Geraghty, president and chief operating officer, JetBlue. “This partnership with American is the next step in our plan to accelerate our coronavirus recovery, get our crewmembers and our aircraft flying again, and fuel JetBlue’s growth into the future.”

“This is an incredible opportunity for both of our airlines,” said American Airlines President Robert Isom. “American has a strong history in the Northeast, and we’re proud to partner with JetBlue as the latest chapter in that long history. Together, we can offer customers an industry-leading product in New York and Boston with more flights and more seats to more cities.”

New routes from the Northeast

The partnership between American and JetBlue enables sustainable international growth for customers in the Northeast from JFK, which will continue to complement the robust international service from Philadelphia (PHL), for even more options.

Upon the implementation of the alliance agreement, American intends to launch service between JFK and TLV and will introduce new seasonal service between JFK and ATH next summer, to meet the strong local demand. The new nonstop service to TLV and ATH from JFK will be the first long-haul international flights that American has launched from New York in more than four years. American will also operate daily seasonal service to GIG beginning in winter 2021 during the peak summer travel period in Rio de Janeiro. And, once the coronavirus pandemic has ended, the new partnership is certain to facilitate American adding new long-haul markets in Europe, Africa, India and South America

As New York’s Hometown Airline®, JetBlue plans to increase flying out of New York’s three major airports, bringing its award-winning experience to more customers. Its growth at JFK will be aimed at offering even more connection opportunities to American’s growing international network of destinations. From both New York and Boston, JetBlue plans to enhance service to strategic markets, including those on the East Coast, West Coast, and in the Southeast. This will further build on JetBlue’s recently announced growth between EWR and nine markets, including Mint service to LAX and SFO.

More choice and loyalty benefits: Codeshare creates more options for customers

JetBlue and American will begin a new codeshare relationship, giving customers seamless access to more destinations, including international service. The codeshare will introduce JetBlue customers to more than 60 new routes operated by American and will introduce American’s customers to more than 130 new routes operated by JetBlue. Codesharing allows customers to book a single itinerary combining flights from both airlines, which will result in a one-stop check-in experience and seamless flight connections from origin to destination.

“JetBlue customers will have more routes and destinations to choose from through American Airlines’ extensive global network,” said Scott Laurence, head of revenue and planning, JetBlue. “Together we will offer customers better options than either of us could alone. This partnership enables JetBlue to bring our low fares and great service to even more customers by expanding our presence in our hometown, growing relevance in Boston, and supporting our successful Mint franchise.”

“Leisure travel is important to our customers, and JetBlue’s network paired with their award-winning service, are the perfect fit,” said Vasu Raja, Chief Revenue Officer at American Airlines. “Both airlines’ customers value access to more destinations, whether it’s a JetBlue customer who wants more direct access to South America from New York, or an American customer who wants more robust service to Florida. Together, we can give our customers the best of both worlds.”

Exceptional experience: Industry-leading products and enhancements to existing service

JetBlue and American will offer customers more options on Transcon service from New York to the West Coast. American’s popular three-class service on the Airbus A321T will join JetBlue with its Mint premium experience and thoughtful core seating.

The premium experience will also be expanded to the fleet. American intends to operate more dual-class regional aircraft featuring first class beginning next year, providing the premium experience customers in the Northeast prefer.

JetBlue is not joining oneworld® or the AA/IAG Atlantic Joint Business Agreement and will continue with plans to independently launch and operate transatlantic flights to London in 2021.

The implementation of the alliance agreement and other arrangements described herein is subject to the negotiation and execution of definitive documentation and governmental review.

 

JetBlue to move Long Beach operations to Los Angeles (LAX)

JetBlue Airways today announced it will make Los Angeles International Airport (LAX) its primary base of operations in greater Los Angeles, advancing its focus city strategy and building relevance for the airline in one of the busiest markets in the world.

To enable the shift, the airline will move service currently operated at Long Beach Airport (LGB) to LAX, along with its Long Beach crew and maintenance bases, beginning in October.

The move consolidates JetBlue’s popular transcon and West Coast service into LAX, initially operating more than 30 daily flights with service between LAX and 13 destinations including four Mint routes – New York-JFK, Boston, Fort Lauderdale/Hollywood and new Mint service to Newark launching July 23. JetBlue flights at LAX will continue to operate from Terminal 5. New LAX markets will be available for purchase tomorrow, July 10.

With support from Los Angeles World Airports (LAWA), JetBlue plans to embark on a strategic expansion over the next five years with plans to reach roughly 70 flights per day by 2025. This will include multiple new markets, both domestic and international, some of which have never had nonstop service to and from LAX.

“Since it first touched down at LAX in 2009, JetBlue has continued to invest in and expand its presence at our airport, and we are excited that the airline has chosen to grow its LAX operation beginning in October,” said Justin Erbacci, CEO, LAWA. “With seven new routes and more than 30 daily flights, JetBlue will be an important part of LAX’s comeback from historic lows in passenger traffic, and our guests now will have even more choices.”

LAX is the busiest origin and destination (O&D) market in the world, meaning more people start or end their journey at LAX – versus connect through – than any other airport. Its 24/7 operations and customs and immigration facilities also allow JetBlue more flexibility in future flight and destination scheduling.

Effective October 7, 2020, JetBlue will operate nonstop service between LAX and seven new markets:

  • Austin-Bergstrom International Airport (AUS)
  • Bozeman Yellowstone International Airport (BZN) [seasonal]
  • Las Vegas McCarran International Airport (LAS)
  • Reno-Tahoe International Airport (RNO)
  • Salt Lake City International Airport (SLC)
  • San Francisco International Airport (SFO)
  • Seattle-Tacoma International Airport (SEA)

New markets will complement existing nonstop service between LAX and:

  • Boston Logan International Airport (BOS) *MINT*
  • Buffalo Niagara International Airport (BUF)
  • Fort Lauderdale-Hollywood International Airport (FLL) *MINT*
  • New York John F. Kennedy International Airport (JFK) *MINT*
  • Newark Liberty International Airport (EWR) *MINT* [Launching July 23]
  • Orlando International Airport (MCO)

JetBlue’s final day of operations in Long Beach will be October 6. Service to Portland International Airport (PDX) will not transition to LAX. JetBlue will continue to serve Portland, Ore. from New York-JFK, Boston and, starting in October, Fort Lauderdale.

All LAX, non-Mint routes will be operated using JetBlue’s Airbus A320 or all-Core A321 aircraft offering the airline’s award-winning service featuring the most legroom in coach (a); free Fly-Fi, the fastest broadband internet in the sky (b); complimentary and unlimited name-brand snacks and soft drinks; free, live DIRECTV® programming and 100+ channels of SiriusXM® radio at every seat.

JetBlue began serving LAX in 2009 and launched its highly acclaimed Mint service in 2014. Currently, more than 150 JetBlue crewmembers are based at LAX. That number will grow substantially to nearly 700 with the added flights announced today and with the move of crew and maintenance bases from Long Beach to LAX.

Elsewhere in greater Los Angeles, JetBlue will continue to serve Hollywood Burbank Airport (BUR) and Ontario International Airport (ONT), which are key to the airline’s broader LA strategy. JetBlue is appreciative of the support received from airport leadership and elected officials in both Burbank and Ontario.

JetBlue aircraft photo gallery:

JetBlue aircraft slide show:

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JetBlue will add 30 new routes, launch Mint® at Newark

JetBlue Airways has announced it is adding 30 new domestic routes to serve customers in markets where leisure and VFR (visiting friends and relatives) travel is showing some signs of strength. With business travel facing a less certain recovery timeline, the new routes offer JetBlue the opportunity to generate revenue, bring aircraft back into service that would otherwise sit idle, and add more flying opportunities for JetBlue crewmembers.

Each market was identified as one in which JetBlue’s award-winning service and low fares will benefit travelers as well as support the airline’s cash position. The expanded service focuses on:

  • Growing relevance in JetBlue’s focus cities
  • Launch Mint flights between Newark and LAX/SFO
  • Playing to JetBlue’s strength in Florida with new point-to-point routes

New markets will be phased in between July and October. Seats on all new routes will be available for purchase Friday, June 19.

“Coronavirus has transformed airline route maps, and as we begin to see small signs of recovery, we continue to be flexible with our network plans to respond to demand trends and generate cash in support of our business,” said Scott Laurence, head of revenue and planning, JetBlue. “We’ve selected routes where customers are showing some interest in travel again and where our low fares and award-winning experience will be noticed.”

Mint Between the Garden State and the Golden State

JetBlue, New York’s Hometown Airline®, will expand its successful Mint service in the broader metro area to Newark Liberty International Airport (EWR) with daily nonstop service to both Los Angeles International Airport (LAX) and San Francisco International Airport (SFO). Mint offers a rethought design and a more personal approach to service with exceptional hospitality from specially trained crewmembers. Favorite Mint features include lie-flat seating – including individual suites with sliding privacy doors, tapas style dining, fresh espresso from the first purpose-built cappuccino machine for a U.S. airline, amenity kits by Hayward and Hopper, and dessert from local artisanal ice cream makers based in Mint cities.

All customers will benefit from JetBlue’s Airbus A321 with Mint aircraft. Features of the A321 core interior include 10-inch television screens offering free entertainment, comfortable seats with the most legroom in coach (a) and power outlets accessible to all customers. JetBlue’s popular marketplace – a self-serve station full of free snacks, sodas and water for customers to enjoy at their convenience – is also available throughout the flight. And all A321 aircraft offer JetBlue’s free Fly-Fi high-speed broadband Internet service (b).

Filling Out Focus Cities and Florida Flying

Elsewhere in JetBlue’s focus cities and in Florida, the airline will launch new routes where there are small signs of recovery in leisure and visiting friends and relatives (VFR) travel. Adding more destinations in these key markets will help make JetBlue more relevant to more travelers and drive loyalty.

Outside of JetBlue focus cities, the airline is launching several new point-to-point routes that play to JetBlue’s strength in Florida. These routes will gives customers a new option that offers low fares with great JetBlue customer service and the layers of protection offered as part of its Safety From the Ground Up program.

“We don’t believe customers should have to choose between a low fare and a great experience,” said Laurence. “These new routes are a win for customers, and we believe they will work especially well for us in this unique environment.”

JetBlue will reactivate some temporarily parked aircraft to support the new routes. Like the rest of the JetBlue network, these new routes will be regularly evaluated. The airline will remain flexible, allowing market demand to determine how long a particular route continues to operate.

Summer Capacity, Some Closures Lifted and Certain Seasonal Flights Return

With the new routes and service announced today, as well as additional capacity added back into the July and August schedules, JetBlue intends to operate more than half of its typical capacity this summer to better match demand trends.

Additionally, nine temporarily closed cities and several summer seasonal destinations will reopen in early July:

  • Aguadilla, Puerto Rico’s Rafael Hernández Airport (BQN)
  • Chicago O’Hare International Airport (ORD)
  • Dallas/Fort Worth International Airport (DFW)
  • Houston Intercontinental Airport (IAH)
  • Martha’s Vineyard Airport (MVY)
  • Minneapolis–Saint Paul International Airport (MSP)
  • Nantucket Memorial Airport (ACK)
  • Philadelphia International Airport (PHL)
  • Ponce, Puerto Rico Mercedita International Airport (PSE)
  • Portland International Airport (PDX)
  • Providence T. F. Green International Airport (PVD)

New Markets and Frequencies

Effective July 23, 2020

New Mint Service between Newark Liberty International Airport (EWR) and:

Los Angeles International Airport (LAX) | Up to 3x Daily

San Francisco International Airport (SFO) | Up to 2x Daily

New Service between Newark Liberty International Airport (EWR) and:

Charleston International Airport (CHS) | Up to 1x Daily

Jacksonville International Airport (JAX) | Up to 1x Daily

New Service between New York John F. Kennedy international Airport (JFK) and:

Dallas/Fort Worth International Airport (DFW) | Up to 2x Daily

Detroit Metropolitan Wayne County Airport (DTW) | Up to 2x Daily

Effective August 6, 2020

 New Service between Newark Liberty International Airport (EWR) and:

Austin–Bergstrom International Airport (AUS) | Up to 2x Daily

San Diego International Airport (SAN) | Up to 1x Daily

Las Vegas McCarran International Airport (LAS) | Up to 2x Daily

Phoenix Sky Harbor International Airport (PHX) | Up to 2x Daily

Sarasota–Bradenton International Airport (SRQ) | Up to 1x Daily

New Service between New York John F. Kennedy international Airport (JFK) and:

Minneapolis–Saint Paul International Airport (MSP) | Up to 2x Daily

New Service between New York LaGuardia Airport (LGA) and:

Fort Myers Southwest Florida International Airport (RSW) | Up to 1x Daily

Tampa International Airport (TPA) | Up to 2x Daily

New Service between Philadelphia International Airport (PHL) and:

Orlando International Airport (MCO) | Up to 2x Daily

Palm Beach International Airport (PBI) | Up to 2x Daily

Fort Myers Southwest Florida International Airport (RSW) | Up to 1x Daily

San Juan Luis Muñoz Marín International Airport (SJU) | Up to 1x Daily

Tampa International Airport (TPA) | Up to 1x Daily

Effective October 1, 2020

New Service between New York John F. Kennedy international Airport (JFK) and:

St. Thomas Cyril E. King Airport (STT) | Up to 2x Weekly

New Service between Fort Lauderdale-Hollywood International Airport (FLL) and:

Pittsburgh International Airport (PIT) | Up to 1x Daily

Portland International Airport (PDX) | Up to 2x Weekly

Seattle–Tacoma International Airport (SEA) | Up to 3x Weekly

New Service between Orlando International Airport (MCO) and:

San Francisco International Airport (SFO) | Up to 1x Daily

New Service between Fort Myers Southwest Florida International Airport (RSW) and:

Cleveland Hopkins International Airport (CLE) | Up to 1x Daily

Providence T. F. Green International Airport (PVD) | Up to 1x Daily

New Service between Tampa International Airport (TPA) and:

Providence T. F. Green International Airport (PVD) | Up to 1x Daily

Washington National Airport (DCA) | Up to 1x Daily

New Service between Palm Beach International Airport (PBI) and:

Chicago O’Hare International Airport (ORD) | Up to 1x Daily

Pittsburgh International Airport (PIT) | Up to 1x Daily

JetBlue will operate all new, non-Mint routes using its Airbus A320 aircraft offering the airline’s award-winning service featuring the most legroom in coach (a); free Fly-Fi, the fastest broadband internet in the sky (b); complimentary and unlimited name-brand snacks and soft drinks; free, live DIRECTV® programming and 100+ channels of SiriusXM® radio at every seat.

JetBlue’s COVID-19 measures to reassure the flying public

A message from JetBlue’s President and COO.

We’re heartened to see communities cautiously taking steps to re-open. As we move forward, the safety and well-being of both our customers and crewmembers remains our #1 priority and we continue to take a multi-layered approach where the whole is greater than the sum of the parts—grounded in guidance from the CDC and our own infectious disease specialist. For 20 years, JetBlue has raised the bar and set new standards in the industry. You can count on us to keep doing that—so you can always count on a healthy and safe travel experience, both in the air and on the ground.

Healthy crewmembers.

Conducting temperature checks for our customer-facing crewmembers

We are checking the temperatures of our customer-facing crewmembers as an added layer of protection to help ensure our crewmembers are healthy. While crewmembers are instructed not to work if they are not feeling well, we also recommend our customers monitor their health and reschedule their travel if not feeling well.

Providing paid sick leave and additional time off programs so crewmembers do not come to work sick

JetBlue has a very clear policy in place that states you should not come to work if you are sick. We have an existing generous PTO program that includes sick time. In addition, we announced in March that we will pay up to an additional 14 days sick time for any crewmember diagnosed with the coronavirus or if a crewmember has been instructed by the airline, a health official or a medical doctor to quarantine for any reason.

Following company-wide protocols for reporting cases of the coronavirus, notifications and return to work clearance

JetBlue has instituted strict protocols that we are following when we learn of any possible exposure to the coronavirus among our crewmembers. We also follow all health privacy regulations and notification requirements to slow the spread of the virus, keeping our crewmembers and customers protected.

Providing disinfectant kits for crew use

To help ensure the health of our crewmembers, cleaning kits are provided for use on board. Kits contain sanitizer spray and disinfectant wipes.

Requiring face coverings for all crewmembers while boarding, in flight, and when physical distancing cannot be maintained

All JetBlue crewmembers are required to wear face coverings while they are at work. A face covering is any well-secured cloth (like a bandana or scarf) or mask that covers your nose and mouth. The CDC offers guidance on face coverings and we are directing our customers to their website for further details on effective face coveringslink opens in a new window operated by
            external parties and may not conform to the same
            accessibility policies as JetBlue.

Clean air and surfaces.

More frequent disinfecting of common surfaces like kiosks and counters inside our airport terminals

We have increased the frequency with which we are cleaning common surfaces in our airport terminals with a hospital-grade disinfectant, particularly those touched most often by customers and crewmembers. You can feel more comfortable in the airport knowing that our kiosks, help desks and gate counters are being disinfected often.

Providing hand sanitizer throughout terminals and disinfectant wipes to customers on board upon request

Hand sanitizer is widely available for both crewmember and customer use in our airport terminals. If requested, we also have disinfectant wipes available for customer use on board our aircraft.

Increased aircraft cleaning before every flight and overnight, including surfaces that are touched most like tray tables

We are conducting deep cleans of our aircraft each night and are applying a hospital-grade disinfectant called Sani-Cide EX3 that is effective against the coronavirus. Our tray tables and lavatories are disinfected before every flight, and we are also focused on other high touch areas such as seat covers, armrests and seatbelts during overnight cleanings.

Using electrostatic sprayers to disinfect the inside of our aircraft

For enhanced disinfecting, we are using electrostatic sprayers in our aircraft cabins during overnight deep cleanings. These devices apply an electric charge to the disinfectant, which allows it to fully coat and cling to surfaces inside our aircraft that may be otherwise hard to reach by hand with traditional aerosol or pump sprays.

Filtering cabin air through hospital-grade HEPA air filters with cabin air completely changing about every three minutes

All of our aircraft are equipped with hospital-grade HEPA air filters. All recirculated air is passed through these filters before re-entering the cabin or being mixed with fresh air. HEPA filters remove 99.97% or more of particles, bacteria and viruses. All of the air in the cabin is completely changed about every three minutes with approximately 50% fresh air and 50% HEPA filtered air.

More space, fewer touchpoints.

Requiring face coverings for all customers during check-in, boarding and in flight

All customers are now required to wear a face covering over their nose & mouth throughout their journey, including during check-in, boarding, while in flight and deplaning. CDC guidance defines a suitable face covering as an item of cloth that fits snugly against the side of the face, be secured with ties or ear loops, include multiple layers of fabric and allow for unrestricted breathing. Young children who are not able to maintain a face covering are exempt from this requirement. Learn more about face coveringslink opens in a new window operated by
            external parties and may not conform to the same
            accessibility policies as JetBlue.

Blocking middle seats on larger aircraft and aisle seats on smaller aircraft for those not traveling together (at least through July 6)

We are limiting the number of seats for sale on JetBlue flights, allowing us to provide additional space between individuals who are not traveling together. Middle seats are blocked for purchase on our larger aircraft, and most aisle seats are blocked for purchase on our smaller aircraft. Our crewmembers are proactively reviewing seat assignments to help ensure as much personal space as possible. In addition, we are creating buffer zones around all inflight crewmember jumpseats, to allow for added crewmember and customer safety.

Providing the most space between each row of seats of any U.S. airline¹

JetBlue has the most space between each row of seats of any U.S. airline.¹ This means more legroom, but also more distance between you and the customers seated in front of and behind you.

Providing touchless check-in and boarding experiences using the JetBlue mobile app and self-boarding gates for many of our flights

To reduce touchpoints at the airport, we are encouraging all customers to download the JetBlue app. Using the app, customers can check-in for a flight, add bags to a reservation and select a seat. For a touchless boarding experience, customers can also self-scan the boarding pass within the app when ready to board.

Implementing a back-to-front boarding process for most customers to minimize passing in the aisle

We have temporarily suspended our normal group boarding procedures. Most customers will now board our planes from the back to the front.

Adjusting on board service including pre-sealed snack and beverage bags in Core, and pre-packaged fresh meals in Mint

In our Core experience, complimentary food and beverage service will continue, but will be limited. We’ve replaced our snack baskets and beverage cart service with a pre-sealed snack and beverage bag. In our Mint experience, there will be pre-packaged fresh meals and single-serving beverages available. We have also removed the seatback information and menu cards, and will soon be digitizing them to further reduce touchpoints. We have also implemented the following on board service adjustments:

  • Inflight crewmembers will wear medical-grade gloves during service delivery.
  • We’ve temporarily suspended sales of buy-onboard products like beer, wine, liquor, EatUp Boxes, EatUp Café, pillows, blankets and earbuds.
  • The Pantry, our free inflight snack bar, will not be available on those flights that usually have it.
  • We will continue to serve limited food and beverage offerings as part of our Mint experience, but as an extra precaution, all glassware and mugs have been replaced with single-use cups.

Using your personal device as a remote for seatback screens on select planes

Our seatback entertainment options are still available, and personal mobile devices can be used as a seatback TV remote on certain aircraft so it is not necessary to utilize the touchscreen functionality. We also encourage customers to bring their own headphones since buy-onboard sales of earbuds has been suspended.j

JetBlue continues commitment to blocking middle seats in new ‘Safety from the Ground Up’ program

JetBlue Airways today announced it will extend through the July 4 holiday its commitment to seat distancing by blocking middle seats in rows where parties are not traveling together. The policy, part of the airline’s multi-layered “Safety from the Ground Up” program, comes as the airline is also set to roll out temperature monitoring for its flight and inflight crew members and electrostatic aircraft fogging in June.

JetBlue's JetBlue’s “Safety from the Ground Up” program layers in a series of protections for crewmembers and customers throughout the travel journey. (Graphic: Business Wire)

“As communities start to reopen and with summer travel kicking off this weekend, more people are beginning to fly and we want them to feel safe on JetBlue,” said Joanna Geraghty, president and chief operating officer, JetBlue. “Our program layers together a series of protections throughout the entire travel journey, which work together to help keep everyone safe and well.”

JetBlue’s program focused on four focus areas: healthy crewmembers; clean air and surfaces; more space, fewer touchpoints; and travel flexibility.

Seat Distancing on All Flights

As part of its “more space, fewer touchpoints” focus, JetBlue’s seat distancing policy gives customers peace of mind that they will not be seated directly next to someone they don’t know. Middle seats will be blocked on its Airbus aircraft, and on its smaller Embraer 190 aircraft, JetBlue will block aisle seats. The airline does allow customers traveling together to sit in middle and aisle seats.

“We’re known for generous legroom and space, and now more than ever, those choosing to travel want as much space as possible,” Geraghty said. “We are pleased to extend our efforts to keep seats free and help everyone onboard spread out.”

Even with blocked seats, it’s challenging to maintain six feet of distance between everyone onboard and that’s why JetBlue was the first U.S.airline to require face coverings for customers. JetBlue will keep the seat distancing program in place through at least July 6.

Layering Together a Series of Protections

JetBlue’s program puts in place safeguards across four focus areas, and the airline continues to work under the guidance of an infectious disease specialist and in accordance with CDC guidelines.

Healthy crewmembers

Steps to ensure the health and safety of JetBlue’s 23,000 crewmembers include:

  • Conducting temperature checks for our pilots and inflight crewmembers (rolling out first week in June)
  • Providing paid sick leave and additional time off programs so crewmembers do not come to work sick
  • Following company-wide protocols for reporting cases of the coronavirus, notifications and return to work clearance
  • Providing disinfectant kits for pilot use on the flight deck
  • Requiring face coverings for all crewmembers while boarding, in flight, and when physical distancing cannot be maintained

Clean air and surfaces

JetBlue is ensuring the use of disinfectant approved to kill coronavirus and maintaining healthy air onboard its aircraft. Steps include:

  • More frequent disinfecting of common surfaces like kiosks and counters inside our airport terminals
  • Providing hand sanitizer throughout terminals and disinfectant wipes to customers on board upon request
  • Increasing aircraft cleaning before every flight and overnight, including surfaces that are touched most like tray tables
  • Using electrostatic sprayers to fog the inside of our aircraft (rolling out soon)
  • Filtering cabin air through hospital-grade HEPA air filters with cabin air completely changing about every three minutes
  • (To learn about how air circulates onboard JetBlue’s fleet, view this JetBlue video

More space, fewer touchpoints

To increase physical distancing and to decrease touchpoints, JetBlue is implementing the following steps:

  • Requiring face coverings for all customers during check-in, boarding and inflight
  • Blocking middle seats on larger aircraft and aisle seats on smaller aircraft for those not traveling together (at least through July 6)
  • Providing the most space between each row of seats in coach of any U.S. airline* and spacious seating on all aircraft
  • Providing touchless check-in and boarding experiences using the JetBlue mobile app and self-boarding gates for many of our flights
  • Implementing a back-to-front boarding process for most customers to minimize passing in the aisle
  • Adjusting on board service including pre-sealed snack and beverage bags in Core, and pre-packaged fresh meals in Mint
  • Using your personal device as a remote for seatback screens on select planes

Travel flexibility

JetBlue was the first carrier in the United States to adjust policies allowing customers to choose to travel when they are comfortable:

  • Waiving change and cancel fees for tickets purchased by May 31 to give customers confidence when booking
  • Extending Travel Bank credit expirations to a 24-month period for credits issued between Feb. 27 and May 31
  • Providing 24/7 support and award-winning customer service

*Based on the average fleet-wide economy seat pitch of U.S. airlines.