Tag Archives: Boeing 737-8 MAX 8

Southwest outlines steps it is taking to improve operational performance

Southwest Airlines issued this statement from CEO Bob Jordan:

During the week between Christmas and New Year’s Day, our Customers and Employees–including some of you–endured operational issues that greatly disrupted holiday and end-of-year plans. We want you to know that we are making every effort to prevent that from happening again.

Emerging from some of the most challenging days in our Company’s history, we are highly focused on our Customers, our recovery, and our plan going forward. Our immediate task has been to stabilize our operation, and we are pleased to report that since the disruptions, we’ve operated our expected flight schedule with the Southwest® Reliability that we’ve upheld for 51 years.

Taking Care of Customers: We’ve worked with great urgency to take care of the Customers directly impacted by the disruption by returning their bags, processing refunds and expense reimbursements, and offering those most significantly impacted 25,000 Rapid Rewards points as a gesture of goodwill for their inconvenience. As of the end of last week, we have returned virtually all of the bags we had on hand from the event, have processed nearly all refunds, and are processing tens of thousands of reimbursement requests a day.

Immediate Actions: Following the disruption, we moved swiftly to put mitigation elements in place to further reduce the risk of future operational disruptions that could impede Customer travel plans. Some of those efforts already in progress include:

  • Establishing supplemental operational staffing that can quickly mobilize to support Crew recovery efforts
  • Enhancing our Crew engagement technology to efficiently communicate with large numbers of Crew Members during frequent schedule changes
  • Updating and upgrading our Crew recovery system to not only solve current and future schedules, but also provide the ability to optimize established schedules as we revise them during irregular operations


Going Forward: While we have mitigated risks in the short-term, we are taking additional steps to review the events and make thoughtful recommendations on future actions.

  • We’ve engaged a third-party global aviation consulting firm, Oliver Wyman, to complete an assessment of the event and make recommendations of additional mitigation elements for us to consider.
  • Our Board of Directors appointed an Operations Review Committee that is working with management to understand the events and help oversee the Company’s response.
  • We commit to keep you updated as we make progress on these efforts as well as additional steps to prevent an event like this from happening again.


Southwest has a long history of innovation and continuous improvement. We are currently budgeted to spend more than $1 billion of our annual operating plan on investments, upgrades, and maintenance of our IT systems. The recent disruption will accelerate our plans to enhance our processes and technology as we continue to focus on adding capabilities to bring rapid improvements for you, our valued Customers.

We fell short of your expectations and the high standards we have of ourselves, and for that we are deeply sorry. It is our steadfast commitment to make the necessary changes to address the issues we faced and to regain your trust and confidence. We will continue down our path of providing you the exceptional service you expect and deserve from us. It’s a passionate and personal pursuit for our entire Southwest Family, and we look forward to welcoming you onboard one of our flights very soon with the Heart and Hospitality we’ve been famous for delivering for 51-plus years.

With appreciation,

Bob Jordan
President & Chief Executive Officer

Top Copyright Photo: Southwest Airlines Boeing 737-8 MAX 8 N1805U (msn 60649) BFI (Nick Dean). Image: 958198.

Southwest Airlines aircraft photo gallery:

Bonza receives its AOC, will set a start date soon

Bonza on January 12 received its air operators certificate (AOC) from the Australian Civil Aviation Safety Authority.

The new airline has not yet issued a start date.

The airline issued this statement:

We are thrilled to announce Bonza has achieved its Air Operator Certificate from the Civil Aviation Safety Authority (CASA). We’re now preparing to go on sale for the first time with our Sunshine Coast base.

With the approval from CASA, 2023 is set to be an even bigger year for domestic tourism. We can’t wait to connect communities and in turn, stimulate new markets for Australia’s domestic tourism industry.

As we get ready to go on sale via the Fly Bonza app, we’d like to thank our team of legends who have worked tirelessly to achieve regulatory approval. We’re proud of their professionalism and expertise whilst working closely with CASA who do incredibly important work regulating Australian aviation.

Our digital approach means the only place to book direct is via the app – so if you haven’t already, get your thumbs out, download the app and stay tuned for more exciting news. It’s going to be Bonza!

Top Copyright Photo: Bonza Boeing 737-8 MAX 8 VH-UIK (msn 43975) BFI (Nick Dean). Image: 958734.

Bonza aircraft photo gallery:

Flair Airlines becomes the official airline of Canada Basketball

Canada Basketball and Flair Airlines, Canada’s everyday low fare airline, today announced an exciting multi-year partnership that establishes Flair as the Official Airline of Canada Basketball.

A long-time partner of the CEBL and Canada Basketball, Flair Airlines is committed to growing the basketball community, for all levels, in Canada. Most recently, Flair joined Canada Basketball as the Official Airline Partner of the GLOBAL JAM FIVES tournament, held in July 2022.

As the Official Airline of Canada Basketball, Flair is the preferred airline for all Canada Basketball age-group players, coaches, officials and staff. Flair will also bring fans closer to the game with its #ShotFromTheDot halftime activation, where one lucky fan will have a chance to win free airfare at every Canada Basketball national team home game.

Team Canada at the FIBA Basketball World Cup Qualifiers
Photo credit: 1912 Studios (CNW Group/Flair Airlines)

This summer, Flair will join Canada Basketball as the Presenting Partner of the GLOBAL JAM FESTIVAL, a celebration of basketball, local art, and culture at Yonge-Dundas Square with the 3×3 Canada Quest National Championships, celebrity charity game and community court, as well as vendor market, food trucks, music and more.  Flair will support Canada’s 3×3 national teams with front of jersey visibility for both Canada Basketball’s men’s and women’s jerseys, and bring 3×3 national team fans behind the scenes with digital travel and competition content.

Flair is also hosting fans at Real Sports to watch the New York Knicks at the Toronto Raptors and participate in #ShotFromTheDot for a chance to win free flights anywhere Flair flies in Canada, the U.S. and Mexico. The activation is open to the public on January 6, 2023, from 4:30 p.m. to 12:00 a.m. at Real Sports (15 York St, Toronto, ON M5J 2Z2).

Top Copyright Photo: Flair Airlines Boeing 737-8 MAX 8 C-FLDX (msn 61803) YYZ (TMK Photography). Image: 959839.

Flair Airlines aircraft photo gallery:

Sunwing Airlines suspends flights to Saskatchewan until February 3

Sunwing Airlines has suspended flights to both destinations in Saskatchewan until February 3, 2023. The airline had initially planned to supplement its winter seasonal demand from Saskatoon and Regina with the assistance of temporary foreign pilots for the winter months.

“When foreign pilot deployment was not agreed to, we brought in subservices to sustain our operations, however the conditions and schedule have proven too significant for our subserviced aircraft partners.”

Sunwing is still working to bring home travellers stranded by the cancelled flights.

Top Copyright Photo: Sunwing Airlines Boeing 737-8 MAX 8 C-FAXD (msn 44299) (Planet Hollywood – Vacation like a star) YYC (Chris Sands). Image: 959835.

Sunwing Airlines aircraft photo gallery:


flydubai resumes flights to Ashgabat in Turkmenistan

flydubai, the Dubai-based airline, has announced the resumption of operations to Ashgabat in Turkmenistan.

Flights to Ashgabat International Airport (ASB) will commence with a twice-weekly service from January 23, 2023.

With the resumption of flights to Ashgabat, flydubai expands its network in Central Asia to nine points in five countries. This includes Almaty, Ashgabat, Astana, Bishkek, Dushanbe, Namangan, Osh, Samarkand, Tashkent.

From January onwards, the airline will also commence flights to seven new destinations including Cagliari, Corfu, Gan, Krabi, Milan Bergamo, Pattaya and St Petersburg, growing its network to 116 destinations in 53 countries.

Ashgabat is the capital and largest city in Turkmenistan and is nestled in between the vast Karakum Desert and Kopetdag mountains. The city is known for its abundance of white-marbled buildings and magnificent national monuments.

Flight details

Flights between Terminal 2, Dubai International (DXB) and Ashgabat International Airport (ASB) will operate twice a week on Mondays and Thursdays. Emirates will codeshare on this route offering passengers more options to connect through Dubai’s international aviation hub.

Flight Number

Departure Airport

Arrival Airport

Departure Time

Arrival Time

FZ 731





FZ 732








Story image


Top Copyright Photo: Flydubai Boeing 737-8 MAX 8 A6-FKB (msn 61034) PAE (Nick Dean). Image: 959074.

flydubair aircraft photo gallery:

SWAPA warned Southwest management about a possible meltdown, can its point-to-point system remain?

SWAPA statement on Southwest’s holiday meltdown:

The impact of Southwest’s operational collapse being felt by passengers and crews over this holiday was not a surprise to anyone but the leadership of Southwest Airlines. It was unacceptable and the worst of the effects were absolutely preventable.  

A systemic failure of Southwest Airlines leaders to modernize, support, and staff its operation leaves every frontline employee, Pilots included, tired of apologizing to our passengers. For more than a decade, leadership shortcomings in adapting, innovating, and safeguarding our operations have led to repeated system disruptions, countless disappointed passengers, and millions in lost profits. 

The holiday meltdown has been blamed on weather that had been forecast five days prior, but this problem began many years ago when the complexity of our network outgrew its ability to withstand meteorological and technological disruptions.

SWAPA subject matter experts have repeatedly presented years of data, countless proposals that make Southwest pilots more efficient and resilient.

Once again, we call for investing in infrastructure that will improve conditions for both our passengers and Pilots. Infrastructure in the forms of crew scheduling software that takes into account our point-to-point network, a modern collective bargaining agreement that reflects best practices in today’s demanding operation, and communication tools that would have allowed for displaced crews to remain in constant contact with our Company. SWAPA has communicated the need for those innovations to both CEO Bob Jordan, as well as his predecessor, Gary Kelly.

Our Pilots’ futures are linked to the success of our Southwest Airlines. Not only will these improvements help prevent future disruptions, but they will be key to recruiting and retaining the very best professional aviators. And above all, they will enable Southwest to restore its tarnished brand and regain the trust of our loyal customers.  

Go deeper – Should Southwest dump its point-to-point network and go to a hub-and-spoke network?


Southwest management issued these statements and apologies:

Top Copyright Photo: Southwest Airlines Boeing 737-8 MAX 8 N8819L (msn 67476) BFI (Brian Worthington). Image: 959618.

Southwest bAirlines aircraft photo gallery:

Southwest is having its worst Christmas season ever

Southwest Airlines is not doing well this Christmas-New Years holiday period so far.

Southwest is leading all U.S. airlines in cancelled flights for this holiday period.

The carrier has cancelled over 8,000 flights for the period.

Thousands of its customers have been displaced. Many holiday plans were disrupted.

According to flight tracking website FlightAware.com: Southwest had 2,495 out of 2,809 total cancellations for all U.S. carriers.


Southwest issued this update:

With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable.

And our heartfelt apologies for this are just beginning.

We’re working with Safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning Crews and our fleet ultimately to best serve all who plan to travel with us.

We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S. These operational conditions forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity.

This safety-first work is intentional, ongoing, and necessary to return to normal reliability, one that minimizes last-minute inconveniences. As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one third of our schedule for the next several days. And we’re working to reach Customers whose travel plans will change to offer specific information and available options, also available at Southwest.com/traveldisruption.

Our Employees and Crews scheduled to work this holiday season are showing up in every single way. We are beyond grateful for that. Our shared goal is to take care of every single Customer with the Hospitality and Heart for which we’re known.

On the other side of this, we’ll work to make things right for those we’ve let down, including our Employees.

With no concern higher than ultimate Safety, the People of Southwest share a goal to take care of each and every Customer. We recognize falling short and sincerely apologize.

Go deeper with the Houston Chronicle:


Go deeper from NPR:


Go deeper from the New York Times:

Southwest will see improving conditions at its hubs (expecially Chicago Midway) through January 2, 2023:

Top Copyright Photo: Southwest Airlines Boeing 737-8 MAX 8 N8770Q (msn 67517) LAX (Michael B. Ing). Image: 959753.

Southwest aircraft photo gallery:


Air Canada and Cirque du Soleil renew partnership to bring a world of wonder to millions worldwide

Air Canada and Cirque du Soleil® announced the renewal of their exclusive partnership that will see Air Canada continue as the official airline for Big Top and Arena shows in Canada, the U.S., Europe and Australia through December 2024. The two globally renowned, Quebec-based companies will celebrate bringing Canadian creativity and talent to the world at tonight’s Montreal premiere of Corteo by Cirque du Soleil at the Bell Centre.

Since January 2020, Air Canada has been the official airline flying Cirque du Soleil’s employees and artists to shows in many destinations around the world. The partnership renewal allows Air Canada to continue being a champion of Canadian and global talent in the sky and on the world’s stage. As a global airline, Air Canada flies to six continents and close to 200 destinations, including several of Cirque du Soleil’s 2023 tours in Vancouver, Calgary, Toronto, Montreal, Los Angeles, Denver, and London, to name a few.

(CNW Group/Air Canada)

More than 125 million spectators have experienced a Cirque du Soleil Big Top or Arena show since 1984 as its wonderous productions remain enduring and relevant in culture, internationally.

The multi-year agreement includes brand inclusion in Cirque du Soleil’s communications campaigns, on-site visibility and promotional privileges, in addition to a robust hospitality package across all territories.

Top Copyright Photo: Air Canada Boeing 737-8 MAX 8 C-FTJV (msn 61207) BFI (Brian Worthington). Image: 959707.

Air Canada aircraft photo gallery:

Swoop restarts Hamilton – Fort Lauderdale/Hollywood flights

Swoop on December 16 restarted its popular service between Hamilton’s John C. Munro International Airport and Fort Lauderdale-Hollywood International Airport (FLL). Swoop flight WO812 took off from Hamilton this morning at 8:30 a.m. ET and is scheduled to arrive in Ft. Lauderdale at 11:40 a.m. local time.

The ULCC will operate ultra-affordable non-stop flights to eight sun and fun destinations from Hamilton this winter, celebrating its inaugural flight to Punta Cana on January 11, and restarting popular service to Montego Bay on January 28.


Peak Weekly

One-way total
price (CAD)

Base Fare

Taxes & Fees

Hamilton to Fort

2x weekly




Hamilton to Montego Bay

2x weekly




Hamilton to Cancun

2x weekly 




Hamilton to Las Vegas

4x weekly 




Hamilton to Orlando

7x weekly




Hamilton to Puerto Vallarta

2x weekly




Hamilton to St. Pete-

3x weekly




Hamilton to Punta Cana

2x weekly




Top Copyright Photo: Swoop (WestJet) Boeing 737-8 MAX 8 C-GLVU (msn 63975) YYZ (TMK Photography). Image: 959275.

Swoop aircraft photo gallery:

Southwest announces new routes for next summer with a build-up at Denver

Southwest Airlines has extended its flight schedule through August 14, 2023.

Mile-High Heart Peaks New Summit in Denver

Southwest Airlines continues growing Mile-High Heart with a record amount of service for Denver Customers: as of July 11, 2023, the airline will serve 92 destinations from Denver nonstop with a peak schedule of 303 departures a day.

This will be the first time any Southwest® flight schedule will offer 300+ departures from one airport. Across its route map of 121 airports, Southwest will offer a peak schedule of 4,374 departures a day in summer 2023.

Seasonal Flights for Summer Vacations

Beginning on July 11, 2023, the carrier will offer returning seasonal service daily between:

Nashville and Burbank
Kansas City and Milwaukee
Kansas City and Minneapolis

And as of July 11, 2023, these weekend routes operated in June will be offered daily for the summer season, between:

Denver and Albany, N.Y.
Denver and Buffalo
Denver and Hartford, Conn.
Nashville and San Jose, Calif.
Houston (Hobby) and Pittsburgh
Houston (Hobby) and Sacramento
Las Vegas and Louisville, Ky.
Kansas City and San Antonio
Myrtle Beach, S.C. and Pittsburgh
St. Louis and Sarasota, Fla.

On Saturday, July 15, 2023, Southwest also will launch new seasonal service on Saturdays between Long Beach, Calif. and Orlando.

In other news, The International Association of Machinists and Aerospace Workers (IAM), North America’s largest air transport union, has overwhelmingly ratified a strong five-year collective bargaining agreement with Southwest Airlines that gives its members a 13.1% wage increase from the current wage on the date of ratification and a 25.1% general wage increase over four years putting its members at the top of the airline industry’s pay scale.

The IAM represents approximately 8,300 Customer Service Employees, including Customer Representatives, Customer Service Agents, and Source of Support Representatives, at Southwest Airlines.

Highlights of the five-year agreement include:

  • Higher general wage increases (13.1% wage increase on ratification; 25.1% total over four years)
  • Better work/life balance
  • “Me too” clauses for top-of-scale wage rate, signing bonus/retro pay, and paid parking.
  • Higher bonuses
  • Improved vacation language
  • Part-time employee overtime wage rate improvements
  • Stronger and improved mandatory overtime protections for all employees

Top Copyright Photo: Southwest Airlines Boeing 737-8 MAX 8 N8811L (msn 42661) LAX (Michael B. Ing). Image: 959617.

Southwest Airlines aircraft photo gallery: