Tag Archives: United Airlines

United Airlines reports its third quarter results

United's first Boeing 737-9 MAX 9

United Airlines (UAL) today announced its third-quarter 2018 financial results, reporting third-quarter net income of $836 million, diluted earnings per share of $3.06, pre-tax earnings of $1.1 billion and pre-tax margin of 9.6 percent. Tropical storms across the system are estimated to have reduced diluted earnings per share by approximately $0.07. Third-quarter diluted earnings per share increased 42 percent year-over-year. The company recaptured approximately 100 percent of its year-over-year fuel expense increase in the third quarter.

“Our stand-out third-quarter performance, which produced double-digit revenue growth as we more than offset the steep increase in fuel costs, is proof that United is building momentum,” said Oscar Munoz, chief executive officer of United Airlines. “Our growth plan has been essential to our success, and we’re more confident than ever we’ll achieve the ambitious adjusted earnings per share1 target of $11 to $13 we laid out for 2020.”

  • UAL reported third-quarter adjusted net income of $837 million, adjusted diluted earnings per share of $3.06, adjusted pre-tax earnings of $1.1 billion and adjusted pre-tax margin of 9.7 percent.2 Third-quarter adjusted diluted earnings per share increased 36 percent year-over-year.
  • Consolidated passenger revenue per available seat mile (PRASM) increased 6.1 percent year-over-year, above the high end of the company’s third-quarter 2018 guidance range of up 4 percent to 6 percent.
  • Consolidated unit cost per available seat mile (CASM) increased 6.4 percent year-over-year.
  • Consolidated CASM, excluding special charges, third-party business expenses, fuel and profit sharing, decreased 0.4 percent year-over-year.
  • UAL’s mid-continent hubs in Chicago, Denver and Houston had year-over-year capacity growth of 9.7 percent in the third quarter and led the system in unit revenue growth performance in the quarter.
  • UAL now expects full-year 2018 adjusted diluted earnings per share3 to be $8.00 to $8.75. The company currently expects to recapture approximately 90 percent of the estimated $2.5 billion year-over year increase in full-year 2018 fuel expense.

For more information on UAL’s fourth-quarter and full-year 2018 guidance, please visit ir.united.com for the company’s investor update.

Third-Quarter Highlights

Customer Experience

  • Introduced a new boarding process at 1,000 gates around the world, designed to reduce customers’ stress by spending less time waiting in line and providing them with improved boarding information.
  • United Airlines MileagePlus loyalty program voted Favorite Frequent-Flyer Program in Trazee Awards.
  • The United Polaris lounge at Chicago O’Hare International Airport voted Best Business Class Lounge in the United States by the 2018 World Airline Awards from Skytrax.
  • Debuted United Corporate Preferred, the industry’s newest corporate travel program designed to offer top travel benefits to the company’s most loyal business customers.
  • Launched the redesigned united.com homepage, featuring a more personalized digital experience for each customer.

Operations and Employees

  • In July, UAL had its best consolidated D :00 month of July in history and its highest consolidated load factor month ever.
  • Carried the most-ever customers to their destinations during the summer.
  • Consolidated completion factor at UAL’s hubs in Houston, Chicago, Los Angeles and Washington Dulles reached third-quarter record levels.
  • Achieved the top score of 100 percent on the 2018 Disability Equality Index (DEI), a prominent benchmarking metric that rates U.S. companies on their disability inclusion policies and practices, also earning UAL a place on DEI’s 2018 “Best Places to Work” list.

Network and Fleet

  • Announced several new international routes, including year-round nonstop service between Washington Dulles and Tel Aviv, Israel, making UAL the only airline to offer nonstop service between the two cities; daily, year-round service between San Francisco and Amsterdam; and nonstop seasonal summer service between Newark/New York and Naples, Italy, and Newark/New York and Prague, all subject to government approval.
  • Added 100 flights and more than 10,000 seats daily to 12 of the country’s top ski destinations during the 2018/2019 ski season, more than 8,500 seats from U.S. hubs and eight other U.S. cities connecting more customers than ever to Las Vegas for CES 2019, and more than 204,000 total seats from September through November to popular college football towns including Madison, Wisconsin, and Columbia, South Carolina.
  • Announced orders to purchase 25 new Embraer E-175 and 13 new Boeing 787-9 aircraft.
  • Took delivery of one Boeing 737 MAX 9 aircraft (top) and two used Boeing 767-300 aircraft.

Community and Environment

  • Committed to reducing the company’s greenhouse gas emissions by 50 percent by 2050, the only U.S. airline to commit to emissions reductions, further strengthening UAL’s ambition to be the world’s most environmentally conscious airline.
  • Launched a Crowdrise fundraising campaign to support those affected by Hurricane Florence, Typhoon Mangkhut, flooding in Western Japan, wildfires in California and other disasters.
  • As part of a previously announced $8 million commitment, announced a $2 million grant to be split between the Community FoodBank of New Jersey, Urban League of Essex County, and Year Up New York, as well as a $1 million grant to First Place for Youth in Los Angeles, and a $1 million grant to the San Francisco Immigrant Legal and Education Network.

In other news, United will drop the seasonal Newark – Hamburg route in 2019, previously scheduled to start on April 29, 2019.

Top Copyright Photo (all others by United): United Airlines Boeing 737-9 MAX 9 N67501 (msn 43430) BFI (Brandon Farris). Image: 941628.

United aircraft slide show:

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United Airlines bolsters domestic network: Adds 22 new routes for 2019

Celebrating the 50th Anniversary of the Special Olympics

United Airlines today announced it is continuing to strengthen its domestic route network by offering more ways for customers to connect to 22 destinations from six of its U.S. hubs.

The airline also announced it will begin nonstop service to Hilton Head Island, South Carolina, from Chicago, Newark and Washington, D.C. (Dulles).

Maximizing the Unique Strengths of its East Coast hubs

Beginning this month, United’s enhanced East Coast schedule, announced in May, takes effect. The adjustments maximize the airline’s unique strengths of its East Coast hubs in Newark and Washington Dulles. The additional routes announced today will continue optimizing access to key business and leisure destinations from Newark while shifting short-haul connecting flights to Washington Dulles.

United is shifting shorter-haul flights to Elmira, New York; Lexington, Kentucky; and Manchester, New Hampshire from Newark to its Washington Dulles hub. Additionally, United will introduce new nonstop service between Washington Dulles and Asheville, North Carolina.

43025676_1912273632143503_6729688474036731904_o.jpg

Growing California’s global airline in Los Angeles and San Francisco

United Airlines, California’s global airline, offers customers more destinations within California than any other airline and serves more U.S. destinations from San Francisco than any other U.S. airline.

Beginning June 6, 2019, United will begin nonstop service between San Francisco and Columbus, Ohio.

From its hub at Los Angeles International Airport, United will begin nonstop service to Eugene, Oregon; Madison, Wisconsin; and Pasco/Tri-Cities, Washington, beginning March 31, 2019.

Enhancing United’s mid-continent hub operations in Chicago and Denver

Beginning April 6, 2019, United will begin nonstop weekend service between Chicago O’Hare and Hilton Head Island, South Carolina. United is the only airline offering nonstop service between Chicago and Hilton Head Island.

From O’Hare, United operates more flights than any other airline. Earlier this year, United made schedule improvements at its Chicago hub to enable more departures and more connections while reducing the amount of time customers spend waiting at the airport.

United announced last week its enhanced schedule offering at Denver International Airport, the airline’s fastest growing hub, offering more flights, better flight times and more connections. United also announced it will begin new service between Denver and Charleston, South Carolina; Eureka, California; and Fairbanks, Alaska.

Top Copyright Photo (all others by United): United Airlines Boeing 737-924 ER SSWL N66837 (msn 60122) (50 Years-Special Olympics) BWI (Tony Storck). Image: 943455.

United aircraft slide show:

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United Airlines unveils world’s largest flight training center in Denver

United Airlines today unveiled its state-of-the-art flight training center in Denver, Colorado. The single-site training center is the largest in the world and home to the company’s more than 30 full flight simulators representing all of United’s fleet types.

The flight training center is visited by United’s more than 12,000 pilots at least once a year for new and recurrent training and is also the largest single-site training facility for other airline pilots. More than two dozen other airlines and government agencies send their personnel to train at the industry-leading facility. In addition to pilot training, the facility hosts flight attendants and maintenance technicians for emergency training and other activities.

“This state-of-the-art flight training center symbolizes the investments we’re making in our people and our company, both in Denver and throughout our network,” said Oscar Munoz, CEO of United Airlines. “In addition to providing industry-leading training for our pilots, flight attendants and other vital work groups, this facility will become a thriving center where we foster the professional culture, commitment to safety and dedication to customer service that’s at the heart of the United success story we are seeing take shape.”

United has been training pilots in Denver since 1943. The current campus first opened in 1968 with four buildings, expanded in 1992 with a fifth building and expanded again in 1997 with the addition of a sixth building. In 2015, the company made the decision to consolidate its flight training centers in Denver, kicking off the renovation and nearly doubling the number of flight simulators at the facility. United recently broke ground on a seventh building, which will bring the campus to nearly 540,000 square feet including eight more full flight simulator bays.

United in Denver

United is Denver’s largest airline offering more flights and more seats from the Mile High City to more destinations around the world than any other carrier. United operates more than 450 daily flights to over 150 airports worldwide from Denver. United will launch 12 new markets in Denver by the end of 2018 and is planning additional new markets for 2019. United has a storied history in Denver, serving the community for more than 80 years, and benefits from a great partnership with local leaders at the city and state levels, including Governor John Hickenlooper and Denver Mayor Michael B. Hancock, who understand the importance of a thriving aviation sector.

United Airlines enhances transcontinental schedules with new Boeing 787-10 Dreamliner, orders 9 more 787-9s

 

United Airlines today announced it is enhancing its transcontinental service offering customers more flights and more seats between Newark and Los Angeles and San Francisco, more than any other airline.

Beginning on January 7, 2019, United will be the first North American airline to operate the Boeing 787-10, the newest aircraft in the Dreamliner family, on select transcontinental flights between Newark and Los Angeles and Newark and San Francisco.

Boosting transcontinental service

United has enhanced its transcontinental schedule by increasing the number of flights between New York and Los Angeles and San Francisco to 27 daily flights and by adding more than 700 daily seats and 125 daily premium seats and giving customers more optimal flight times.

United’s new transcontinental schedule:

New York/Newark to Los Angeles*

City

Departure

City

Arrival

Aircraft

New York/Newark

6:00 a.m.

Los Angeles

9:04 a.m.

757-200

New York/Newark

7:00 a.m.

Los Angeles

9:49 a.m.

787-10

New York/Newark

8:50 a.m.

Los Angeles

11:43 a.m.

777-200

New York/Newark

10:00 a.m.

Los Angeles

1:04 p.m.

757-200

New York/Newark

11:00 a.m.

Los Angeles

1:48 p.m.

757-200

New York/Newark

1:00 p.m.

Los Angeles

3:48 p.m.

757-200

New York/Newark

3:00 p.m.

Los Angeles

6:09 p.m.

757-200

New York/Newark

4:00 p.m.

Los Angeles

6:53 p.m.

787-10

New York/Newark

5:00 p.m.

Los Angeles

8:09 p.m.

757-200

New York/Newark

6:00 p.m.

Los Angeles

9:09 p.m.

757-200

New York/Newark

7:00 p.m.

Los Angeles

10:09 p.m.

757-200

New York/Newark

8:00 p.m.

Los Angeles

11:04 p.m.

757-200

New York/Newark to San Francisco*

City

Departure

City

Arrival

Aircraft

New York/Newark

6:00 a.m.

San Francisco

9:14 a.m.

757-200

New York/Newark

7:00 a.m.

San Francisco

10:14 a.m.

757-200

New York/Newark

8:15 a.m.

San Francisco

11:27 a.m.

777-200

New York/Newark

9:30 a.m.

San Francisco

12:36 p.m.

777-200

New York/Newark

11:00 a.m.

San Francisco

2:18 p.m.

757-200

New York/Newark

12:00 p.m.

San Francisco

3:18 p.m.

757-200

New York/Newark

2:00 p.m.

San Francisco

5:18 p.m.

757-200

New York/Newark

3:00 p.m.

San Francisco

6:09 p.m.

777-200

New York/Newark

4:00 p.m.

San Francisco

7:13 p.m.

787-10

New York/Newark

5:00 p.m.

San Francisco

8:30 p.m.

757-200

New York/Newark

6:00 p.m.

San Francisco

9:40 p.m.

757-200

New York/Newark

7:00 p.m.

San Francisco

10:40 p.m.

757-200

New York/Newark

8:00 p.m.

San Francisco

11:40 p.m.

757-200

New York/Newark

9:00 p.m.

San Francisco

12:18am

757-200

New York/Newark

10:00 p.m.

San Francisco

1:18 a.m.

757-200

*schedule reflects peak summer travel, subject to change

United’s first 787-10 will operate on transcontinental routes

United Airlines is the first North American carrier to operate the Boeing 787-10 aircraft. While United typically operates its widebody aircraft for international routes, it will operate its first -10 aircraft between Newark and Los Angeles and San Francisco. The aircraft features 44 of United’s exclusive United Polaris seats; 21 United Premium Plus seats which will initially be sold as Economy Plus; 54 Economy Plus seats; and 199 United Economy seats.

The 787-10 is 18 feet longer than the 787-9 and can carry more passengers and more cargo. The 787-10 can fly up to 6,430 nautical miles, while using 20 percent less fuel than older generation airplanes. United currently operates 25 787-9 and 12 787-8 Dreamliner aircraft.

United fleet update

As the airline continues to execute on its comprehensive fleet plan which includes its widebody replacement strategy, United today announced an order to purchase an additional nine 787-9 aircraft. The company expects to begin taking delivery of the additional aircraft in 2020. The aircraft will be used to replace older widebody aircraft currently in service. By the end of this year United will have 40 Dreamliner aircraft in its fleet and 24 on order. United will continue to evaluate opportunities to purchase used aircraft.

United premium transcontinental service

United’s premium transcontinental routes operate between Newark and Los Angeles, Newark and San Francisco and Boston and San Francisco. Customers ticketed in premium transcontinental business class enjoy a flat-bed seat and benefit from enhanced food and beverage offerings inspired by United Polaris onboard dining, as well as deluxe amenities and benefits including:

  • 180 degree flat-bed seats for a more relaxing and sleep-enhancing flight.
  • Custom-designed duvet and pillow provided by leading luxury specialty store and New York-bred retailer Saks Fifth Avenue.
  • Saks-themed amenity kits featuring product from Soho House & Co’s Cowshed Spa.
  • A specialty craft beverage – The Old Fashioned – by On The Rocks Cocktails. Served with a candied orange peel skewer.
  • Hot towel service will be offered after take-off and prior to landing.
  • Seasonally refreshed menus, developed in partnership with The Trotter Project and its critically recognized chefs including several from cities served by United’s premium transcontinental service.
  • Dining is topped off with items inspired by the popular United Polaris dessert menu which includes Ghirardelli sundae toppings with Barista Dark Chocolate Mini Chips, Ghirardelli Hot Fudge sauce, Ghirardelli Caramel sauce and Barista Caramel Flavored Mini Chips.
  • Before arrival, a selection of snacks and hot towel service is offered. United Club access to freshen up, relax and enjoy complimentary food and beverages prior to departure or upon arrival, as well as Premier Access priority check-in and boarding.
  • Customers seated in Economy Plus also enjoy a coastal-city-inspired menu, at no additional charge, including a complimentary hot fresh entrée, dessert and fruit, a pre-arrival snack and alcoholic beverages.

Boeing made this announcement:

Boeing and United Airlines today announced the carrier is expanding its 787 Dreamliner fleet again with a new order for nine 787-9 airplanes, the longest-range member of the super-efficient Dreamliner family. The deal is valued at $2.53 billion according to list prices.

United Airlines says the order reflects its fleet strategy of replacing older widebody jets with new, advanced airplanes such as the 787-9, which can fly farther and use 20 percent less fuel with 20 percent fewer emissions. The U.S. carrier, which announced a purchase of four 787-9s in July, has now ordered a total of 64 Dreamliners.

The latest deal continues the strong momentum for the 787 Dreamliner family, with net orders now above 100 for the year and just one shy of 1,400 since the start of the program. Nearly half of all 787 customers have returned to place additional orders for the airplane, helping to make it the fastest-selling widebody jet in history.

Images: Boeing.

United began flying the Dreamliner in 2012, using the long range and fuel efficiency of the 787-8 and 787-9 to serve intercontinental routes such as Houston to Sydney and San Francisco to Singapore. The 787-9 can fly up to 7,635 nautical miles (14,140 kilometers) and serve 290 passengers in a standard configuration.

Later this year, the carrier is set to take delivery of the largest member of the Dreamliner family, the 787-10, which can seat up to 330 passengers in a standard configuration. While the airplane is capable of flying long distances with a range of 6,430 nautical miles, United today announced plans to debut its first 787-10 on premium transcontinental routes in the U.S., boosting its coast-to-coast schedules to offer passengers travelling between New York/Newark and Los Angeles and San Francisco more flights and more premium seats.

Since entering service in 2011, the 787 family has flown nearly 280 million passengers while saving an estimated 28.7 billion pounds of fuel.

United announces its winter ski season schedule

United Airlines today announced it is offering customers more than 100 flights and more than 10,000 seats daily to conveniently get to 12 of the country’s top ski destinations during the 2018/2019 ski season.

United and United Express offer service to more ski destinations in the United Statesthan any other airline including new flights this year between Denver and Mammoth Lakes, California and between Los Angeles and Eagle/Vail, Colorado; Sun Valley, Idaho; and Mammoth Lakes, California.

In addition to new service from Denver and Los Angeles, United is offering customers increased daily service between San Francisco and Eagle/Vail, Colorado; and Jackson Hole, Wyoming throughout the winter season. United will also offer a second daily flight from Chicago to Eagle/Vail and between San Francisco and Bozeman, Montana around the holidays.

United Airlines to add more seats to Las Vegas for CES 2019 from 15 U.S. cities in January

United Airlines Boeing 777-222 ER N216UA (msn 30549) LHR (SPA). Image: 924672.

United Airlines today announced it is offering customers more ways to get to Las Vegas in January by adding more than 8,500 seats from its U.S. hubs and eight other U.S. cities connecting more customers than ever to Las Vegas for CES 2019, the popular trade show where new products are unveiled and next-generation innovations are introduced to the marketplace. Tickets are now available for purchase.

In addition to United’s regularly scheduled daily nonstop services between its seven hubs and Las Vegas, United has added nonstop service to Las Vegas from eight other cities across the United States including Austin, Texas; Fort Lauderdale/Hollywood, Florida; Raleigh-Durham, North Carolina; San Jose, California; Boston; Pittsburgh; San Diego; and Seattle/Tacoma.

Inbound to Las Vegas

Date

Depart

Depart

Arrive

Time

Aircraft

Jan. 6

Boston (BOS)

9:00 a.m.

Las Vegas (LAS)

11:58 a.m.

B737-900

Jan. 7

Boston (BOS)

9:00 a.m.

Las Vegas (LAS)

11:58 a.m.

B737-900

Jan. 7

Austin (AUS)

4:05 p.m.

Las Vegas (LAS)

5:05 p.m.

B737-700

Jan. 7

Fort Lauderdale (FLL)

1:00 p.m.

Las Vegas (LAS)

3:55 p.m.

B737-900

Jan. 7

Pittsburgh (PIT)

3:45 p.m.

Las Vegas (LAS)

5:20 p.m.

A319

Jan. 7

Raleigh-Durham (RDU)

12:35 p.m.

Las Vegas (LAS)

3:00 p.m.

B737-900

Jan. 7

San Diego (SAN)

4:00 p.m.

Las Vegas (LAS)

5:15 p.m.

E175

Jan. 7

San Diego (SAN)

7:45 p.m.

Las Vegas (LAS)

9:00 p.m.

E175

Jan. 7

Seattle (SEA)

4:00 p.m.

Las Vegas (LAS)

6:30 p.m.

B737-900

Jan. 7

San Jose (SJC)

10:30 a.m.

Las Vegas (LAS)

12:00 p.m.

E175

Jan. 7

San Jose (SJC)

3:30 p.m.

Las Vegas (LAS)

5:00 p.m.

B737-900

Jan. 7

San Jose (SJC)

7:30 p.m.

Las Vegas (LAS)

9:00 p.m.

B737-900

 

Outbound from Las Vegas

Date

Depart

Depart

Arrive

Time

Aircraft

Jan. 11

Las Vegas (LAS)

3:30 p.m.

Boston (BOS)

11:35 p.m.

B737-900

Jan. 11

Las Vegas (LAS)

4:30 p.m.

Austin (AUS)

9:10 p.m.

B737-700

Jan. 11

Las Vegas (LAS)

12:30 p.m.

Fort Lauderdale (FLL)

8:05 p.m.

B737-900

Jan. 11

Las Vegas (LAS)

12:40 p.m.

Pittsburgh (PIT)

7:55 p.m.

A319

Jan. 11

Las Vegas (LAS)

12:45 p.m.

Raleigh-Durham (RDU)

8:10 p.m.

B737-900

Jan. 11

Las Vegas (LAS)

11:00 a.m.

San Diego (SAN)

12:10 p.m.

E175

Jan. 11

Las Vegas (LAS)

7:00 p.m.

San Diego (SAN)

8:10 p.m.

E175

Jan. 11

Las Vegas (LAS)

3:00 p.m.

Seattle (SEA)

5:40 p.m.

B737-900

Jan. 11

Las Vegas (LAS)

10:30 a.m.

San Jose (SJC)

12:00 p.m.

B737-900

Jan. 11

Las Vegas (LAS)

2:40 p.m.

San Jose (SJC)

4:10 p.m.

E175

Jan. 11

Las Vegas (LAS)

6:50 p.m.

San Jose (SJC)

8:20 p.m.

B737-900

Jan. 12

Las Vegas (LAS)

3:30 p.m.

Boston (BOS)

11:35 p.m.

B737-900

From its hubs in Chicago, Denver, Houston, Los Angeles, Newark, San Francisco and Washington, D.C. United will offer up to 48 nonstop daily flights to Las Vegas between January 6 and January 12, 2019.

To help connect more customers to Las Vegas and CES 2019, United will operate select flights between Las Vegas and Newark and San Francisco with Boeing 777-200 wide body aircraft (top), which are typically reserved for international flights.

Beginning January 13, 2019 United will resume regularly scheduled flights between Las Vegas and its hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.

Copyright Photo: United Airlines Boeing 777-222 ER N216UA (msn 30549) LHR (SPA). Image: 924672.

United Airlines aircraft slide show (Boeing):

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United introduces a new boarding process

United Airlines is expanding enhancements to its boarding at gates in airports around the world. The updated better boarding process gives customers more space at the gate, less time waiting in line and improved boarding information to create a less stressful environment.

“The boarding process was one of the top areas customers told us they wanted improved,” said Sarah Murphy, vice president of Global Operations Strategy, Planning and Design at United. “We listened to customers and employees as we tested a variety of processes on thousands of flights until we found a better boarding process that results in less time spent waiting in lines, improved communication and a better way to recognize our Premier® customers while balancing out the number of passengers in each boarding group.”

The improvements start with reducing the number of boarding lanes from five to two, giving customers added space, more time to relax and less time spent in line. With more time, passengers can enjoy a nearby United Club or lounge or airport restaurants and shops before their flight. United app users will also receive a new alert when boarding has begun for their flight, making it easier to know when to make their way to the gate. In the future, United will expand these notifications to text messages. Digital displays in the gate area also keep customers informed with updated helpful boarding information.

United’s enhanced boarding also provides an upgraded experience for some of the airline’s top MileagePlus members. United’s MileagePlus Premier 1K customers who previously boarded in group one, will now be invited to pre-board, and United’s MileagePlus Premier Gold customers will also move up in the boarding process from group two to group one. These changes not only give these customers more time to settle into their seats, but also help balance out the number of customers in each of the airline’s five boarding groups. United is also expanding its military pre-boarding group from uniformed military members to also include all active duty military members to even better recognize those serving our country. Qualifying United credit card holders will continue to receive priority boarding in group two.

United started testing a variety of boarding concepts in the fall of 2017, soliciting feedback from customers and employees along the way. After testing these changes at numerous airports, United received overwhelmingly positive feedback from customers and employees who experienced the better boarding process. United began rolling out aspects of this process, including updated signage at select airports across its network earlier this year, and putting it into effect at all gates at Los Angeles International Airport in February. Beginning September 18, the better boarding will appear at over 1,000 gates across the globe.

The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports.

Better Boarding consists of three key improvements

Less time in line:

By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.

Simplified gate layout

Say goodbye to the five long lines we see today

Group 1 will board through the blue lane.

Group 2 will board through the green lane, followed by groups 3, 4, and 5.

Two groups on each side of sign indicating lanes 1 (blue) and 2 (green)

Late arriving customers in Group 1 and 2 will use the blue lane.

Customers in groups 3, 4, and 5 always use the green lane.

Better information:

We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they’ve opted in for push notifications and have a mobile boarding pass in the app’s wallet.

Enhanced communications

Be in the know about boarding

Mobile phone and smartwatch with boarding notificationsCustomers will receive boarding notifications through the United app (if they’ve opted in for notifications).

Gate information display with boarding instructions for group 1-2 through lane 1 (blue) and group 3-4 through lane 2 (green)Improved gate area digital signage to guide customers through boarding.

Balanced groups and better recognition:

United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx

Improved premier customer recognition

We’re happy to make them happy

Premier passenger in front of boarding line

Improved premier recognition and better positioning of customers to create balanced boarding groups.

The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience.

All images by United Airlines.