Tag Archives: United Airlines

United adds more than 1,600 new premium seats to international, domestic and regional aircraft, GoJet to fly the first new CRJ550

United Airlines today announced the next step in its commitment to making more customers more comfortable by adding more than 1,600 United Polaris® business class and United First seats to nearly 250 international and domestic aircraft. Additionally, United will revolutionize the regional flying experience by introducing the two-cabin, 50-seat Bombardier CRJ550 aircraft to its fleet, offering customers on key regional routes more legroom, storage and amenities than any other 50-seat regional aircraft operating today.

“In an era where many airlines are adding seats to their aircraft to crowd more passengers onto the plane, we’re re-configuring more than 100 of our aircraft and doing exactly the opposite – for the benefit of our customers,” said Andrew Nocella, United’s executive vice president and chief commercial officer. “From adding more premium seats on aircraft that serve some of our most traveled routes, introducing a revolutionary, best-in-class 50-seat experience or simply offering free DIRECTV on more than 200 aircraft, we are committed to making United the airline that our customers choose to fly.”

More United Polaris business seats on Boeing 767-300ER aircraft

In the next several weeks, United will introduce to its fleet the first of 21 reconfigured Boeing 767-300ER aircraft featuring 16 additional United Polaris business seats in the premium cabin – a more than 50 percent increase in all-aisle-access seating – bringing the total premium cabin seat count to 46. The newly reconfigured aircraft will also feature 22 United®Premium Plus seats (becoming the first 767-300ER to offer this seat type); 47 Economy Plus® seats and 52 Economy seats. United will first operate the reconfigured 767 – which will feature the highest proportion of premium seats on any widebody operated by any U.S. carrier – between Newark/New York and London, offering 50 percent more premium seats in the largest premium route in the world. The airline expects to introduce all the reconfigured aircraft to its fleet by the end of next year.

More United First seats on Airbus A319 and A320 aircraft

United is also adding more United First® seats to its fleet of Airbus aircraft, offering customers greater opportunities to upgrade and enjoy a premium flying experience. Beginning this fall, the carrier will add four United First seats on its fleet of Airbus A319s, increasing the total count from eight to 12. The reconfigured aircraft will also feature 36 Economy Plus and 78 Economy seats.

Beginning early next year, United will add four United First seats on its fleet of nearly 100 Airbus A320 aircraft, increasing the total count from 12 to 16. The reconfigured aircraft will also feature 39 Economy Plus seats and 95 Economy seats. United expects to complete the reconfiguration of the Airbus A320 and A319s by the middle of next year.

Introducing the first-of-its-kind Bombardier CRJ550  

By the end of this year, United will revolutionize the regional flying experience with the planned introduction of 50 spacious, 50-seat Bombardier CRJ550 aircraft to its regional fleet, subject to government certification. In addition to becoming the only 50-seat aircraft in the world to offer true first-class seating, the innovative new aircraft will provide customers with a truly exceptional flying experience, including a state-of-the-art interior featuring LED lighting, a self-serve beverage and snack station for customers seated in the premium cabin, Wi-Fi and more overall legroom per seat than any other 50-seat aircraft flown by any U.S. carrier. Additionally, the CRJ550 will feature four storage closets, providing customers ample room to store their carryon bags and making the CRJ550 the only regional jet in the skies where customers will not need to routinely gate check their bags.

The two-cabin CRJ550 will feature 10 United First seats; 20 Economy Plus seats and 20 Economy seats. The CRJ550 aircraft will eventually replace existing single-cabin 50-seat aircraft and will bring a higher percentage of two-cabin departures to smaller cities across the carrier’s network. Additionally, the innovative aircraft will enable United to offer premium seats on more connecting flights from smaller cities to the airline’s overall global network, further strengthening its competitive position and emphasizing its role as an industry innovator.

United expects that its regional partner GoJet will begin operating the CRJ550 in the second half of this year – subject to agreement on final terms and conditions – on select routes from Chicago, O’Hare followed by Newark, offering customers connecting through the hub the opportunity to enjoy a premium cabin experience at every step of their journey.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United’s DIRECTV-enabled planes this year.

In related news GoJet issued this statement:

GoJet is pleased to announce that United Airlines has selected it to fly Bombardier’s new model aircraft, the CRJ550.  GoJet and United Airlines have executed a letter of agreement for a deal to operate these aircraft for 10 years, subject to agreement on final terms and conditions.  The CRJ550 is a new aircraft type within Bombardier’s successful CRJ family of equipment and will revolutionize the customer experience in the 50-seat regional marketplace, while also offering many enhancements not available on larger regional jets flying in the marketplace today.

The new aircraft will feature more First Class seats (10) and Economy Plus seats (20) than many regional jets flying today. Additionally, there are new amenities that are currently unavailable on many of the regional jets in the marketplace, including a convenient beverage and snack station in the First Class cabin and a generous increase in on-board bag storage space eliminating the need for planeside or valet checked bags. The features available on the CRJ550 that are not available on any 50-seat aircraft include a larger cabin which will provide more overall legroom than any 50-seat jet in the United States and Wi-Fi on all aircraft.

GoJet’s selection as the launch provider of this important premium aircraft underscores United’s confidence in GoJet as a top regional performer.  “Being the world’s leading airline is more than just connecting our customers to hundreds of points around the globe. It’s about providing them with an unparalleled experience and product, a safe and well-maintained aircraft, and a reliable operation,” said Tracy Lee – SVP United Express. “GoJet has a proven track record as a top-performing regional partner, and it’s because of their efforts that we are confident in their future operating this unrivaled new regional product – the CRJ550.”

“We are proud to be the provider chosen to fly this newly launched premium product for United Airlines,” said Richard Leach, President and CEO of GoJet Airlines.  “Being part of a new product launch is very exciting for us and solidifies our importance as a strategic service provider in the regional airline marketplace, while providing long-term stability and growth for our company and our employees.”

The new ten-year agreement between GoJet and United will go into effect with the introduction of the first CRJ550, with planned entry into service by the summer of 2019. The current target is to have 25 in service by year end and all 50 aircraft in service by summer of 2020.

GoJet Airlines currently operates the Bombardier CRJ700 as a United Express carrier.


United Airlines announces four new domestic United Club locations for 2019

United Airlines welcomed the newest addition to its network of more than 50 United Club locations around the world with the opening of a brand-new 5,000 square foot United Club at Fort Lauderdale-Hollywood International Airport. Located near Gate C1, this new United Club is the first of four new United Club locations set to open in 2019.

In addition to the Fort Lauderdale renovation, the airline is expanding its United Club network by introducing new locations in popular destinations. This summer, United plans to open a new United Club in New Orleans in conjunction with the opening of the new terminal at Louis Armstrong New Orleans International Airport. United will also open a brand-new United Club location in New York’s La Guardia Airport to coincide with the relocation of its operations to the airport’s Terminal B. Additionally, United will introduce its first-ever United Club location in Raleigh-Durham International Airport.

Designed with today’s customers in mind, each United Club location is created to serve the distinct needs of customers traveling to and from that destination and feature complimentary high-speed Wi-Fi, wellness rooms and specially curated local food and beverage offerings. United Club members enjoy access to more than 50 United Club locations and participating Star Alliance partner lounges around the world.

United takes delivery of its 1,600th brand new Boeing aircraft

Boeing announced on social media:

United Airlines just took delivery of their 1,600th brand new Boeing aircraft since deliveries first began with the 707 in 1959. This beautiful 737 MAX is the carrier’s 12th of the new fuel-efficient jet with many more on the way!

Photo: Boeing.

United Airlines now offers customers free live TV

"One Hundred"

United Airlines has made this announcement:

Just in time for the Big Game, United Airlines has announced that effective immediately more than 100 channels of live television will now be free on 211 Boeing 737 United aircraft equipped with seat back TV, making viewing easy gate-to-gate. In addition to offering free live DIRECTV at more than 30,000 seats, United customers also have access to hundreds of movies and TV shows available on personal devices through the airline’s collection on the United app – offering customers thousands of hours of programming in total.

“This year, we will be introducing a series of innovations and improvements designed to help build a great experience for all our customers,” said United’s Chief Customer Officer Toby Enqvist. “Offering free entertainment, whether it’s on seat back TV or on personal devices, is one example of how we are placing our customers at the heart of what we do and helping them to relax and enjoy their flights.”

“We’re pleased that United is offering customers complimentary access to live TV on more than 200 of its aircraft so customers can feel like they’re sitting in their own living rooms enjoying DIRECTV,” said Roman Pacewicz, chief product officer, AT&T Business. “Whether they want to tune into their favorite primetime show or their favorite sports team, United customers won’t miss a moment with free DIRECTV programming.”

Personal Device Entertainment

Over the last year, United has also expanded its personal device entertainment product to aircraft that previously only offered DIRECTV, providing an option for customers to use their phones, tablets or laptops to access a library of more than 280 complimentary movies and TV shows.


Additionally, United has made improvements in its entertainment options for customers with hearing and mobility issues through its Accessible Entertainment menu category available on seat back on-demand systems. Accessible Entertainment offers customers entertainment options by grouping titles that are either audio descriptive or closed captioned under one menu. United currently offers more than 20 audio descriptive movies and TV shows and more than 50 with English closed captioning. Select DIRECTV channels also include closed captioning, subject to programming availability.

Top Copyright Photo (all others by United): United Airlines Boeing 737-924 ER SSWL N69818 (msn 42177) (One Hundred) LAX (Ron Monroe). Image: 945503.

United aircraft slide show (Boeing):


United Airlines introduces an upgraded app

United Airlines is introducing a reimagined mobile app to customers around the world. Already the top downloaded airline app for Apple and Android phones, the refreshed app now features a more dynamic experience that updates customers at each step of their travel journey, making it the perfect travel companion. The app includes features customers know and love from the previous version, while adding enhancements that make managing travel easier from booking to landing.

United app updates throughout each step of the travel journey.

“Every day we are using technology to improve our customers’ experience and making more information available to our customers at the swipe of a finger,” said Linda Jojo, executive vice president of technology and chief digital officer at United Airlines. “With this updated app, we set out to bring improvements that are meaningful to all our customers, whether they travel every week or only once a year.”

Customers’ favorite features, such as bag tracking, will continue to be available in the updated app, and new highlights include:

  • A navigation bar that gives customers quick access to some of the most popular tools such as flight status, and some new handy features like My Trips.
  • A My Trips tab in the navigation bar that allows customers to easily access information about their upcoming trip and stores boarding passes when customers are checked in for their flights.
  • An inbox that stores important push notifications United sends customers about their flight, such as if a flight status changes, gate changes and alerts about when boarding for a flight has begun.
  • Dynamic boarding times will be updated throughout the app in the event that departure times change to give customers the latest information even when they are not at the gate. This builds on the airline’s recent addition of boarding notifications, which were added when United rolled out its Better Boarding process.

One of the biggest updates to the app comes during the travel period, when the home screen updates to give customers the most helpful information for each step of their travel journey. The home screen will begin to update starting 48 hours before a flight, and will continue updating throughout various phases all the way through arrival at the final destination with the most useful information. For instance, customers connecting will find a screen that allows them to easily access airport maps so they can easily navigate to the next gate. Bringing the most useful information to the forefront will make the entire journey less stressful and more intuitive.

The app also includes an updated design with more engaging content. When a customer does not have an upcoming trip, the app will open to a beautiful destination image to provide travel inspiration. Content on the home screen is also more personalized to each user; for example, customers who recently passed loyalty milestones will be recognized on the home screen, and the app will also celebrate customers on their birthday.

United’s in-house digital team spent over a year designing and creating this updated app, including eight months during which customers and more than 18,000 employees provided feedback to create the final version that rolls out worldwide today. United issued seven releases during the beta test, making numerous changes based on user feedback. There were more than 13,000 check-ins during the beta test period. The airline will continue soliciting feedback on the app and expects to roll out additional features later this year to further improve and ease travel for our customers.

As a technology leader, United was the first carrier to offer mobile boarding passes and became the first to introduce boarding passes and flight information in its app for partner airlines. Customers can access boarding passes and flight information for flights on United’s Star Alliance partner airlines when flights are booked with connecting travel on United on the same itinerary. The airline also made it easier for customers to search for fare classes available in the app with Expert Mode, a popular feature from united.com.


Boeing and United Airlines announce repeat orders for 737 MAX and 777

United Airlines Boeing 777-300 ER N2737U (msn 62649) LHR (SPA). Image: 944179.

United Airlines and Boeing announced the carrier ordered 24 additional 737 MAX jets and four more 777-300ER (Extended Range) airplanes last year. The $4.5 billion order, according to list prices, was booked as unidentified on Boeing’s Orders & Deliveries website.

The Chicago-based airline has steadily placed new orders for the two Boeing jets to serve its large domestic and international network. United Airlines is among the more than 100 customers who have made the 737 MAX the fastest-selling airplane in Boeing history, receiving more than 5,000 orders since the program’s launch.

The 777 has become the best-selling twin-aisle jet family in history, earning more than 2,000 orders. In fact, United’s order pushed the program over the 2,000 threshold in December. It is also the most reliable twin-aisle jet flying today with the highest schedule reliability in the industry at 99.5 percent. The 777-300ER can seat up to 386 passengers in a three-class configuration and has a maximum range of 7,930 nautical miles (14,685 km).

United also utilizes Boeing Global Services to enhance its operations of their large fleet of Boeing aircraft. Multiple digital Boeing solutions, including those powered by Boeing AnalytX, optimize its operations. Recently, United signed for crew management and electronic flight bag (EFB) tools to enhance operational efficiency across all phases of flight.

Top Copyright Photo (all other images by Boeing): United Airlines Boeing 777-300 ER N2737U (msn 62649) LHR (SPA). Image: 944179.

United Airlines aircraft slide show (Boeing):


United Airlines reports full-year and fourth quarter 2018 financial results

United Airlines Boeing 737-9 MAX 9 N37508 (msn 43439) FLL (Tony Storck). Image: 945289.

United Airlines has released this report:

In a departure from industry trends, United (UAL) has announced that its fourth-quarter unit revenue came in at the high end of its guidance range and also exceeded its full-year adjusted diluted earnings per share target laid out last January.

UAL reported full-year net income of $2.1 billion, diluted earnings per share of $7.70 (a 9.1 percent increase year-over-year), pre-tax earnings of $2.7 billion and pre-tax margin of 6.4 percent. UAL reported adjusted full-year net income of $2.5 billion, adjusted pre-tax earnings of $3.2 billion and adjusted pre-tax margin of 7.7 percent.1 UAL increased its full-year 2018 adjusted diluted earnings per share outlook three times during the year despite a $2.4 billion year-over-year headwind from fuel. Full-year adjusted diluted earnings per share increased 33.5 percent year-over-year to $9.13, above the high end of the company’s most recent guidance range.1

For 2019, UAL expects adjusted diluted earnings per share to again grow year-over-year to between $10.00 to $12.00.2

  • UAL reported fourth-quarter net income of $462 million, diluted earnings per share of $1.70, pre-tax earnings of $556 million and pre-tax margin of 5.3 percent.
  • UAL reported fourth-quarter adjusted net income of $657 million, adjusted diluted earnings per share of $2.41 and adjusted pre-tax earnings of $814 million.
  • UAL reported fourth-quarter adjusted pre-tax margin of 7.8 percent,1 expanding margin on an adjusted basis of 0.9 points versus the fourth-quarter of 2017.
  • UAL recovered 98% percent of the year-over-year increase in fuel prices in 2018.
  • Consolidated fourth-quarter passenger revenue per available seat mile (PRASM) increased 5 percent year-over-year, at the high end of the company’s fourth-quarter 2018 guidance range.
  • Consolidated fourth-quarter unit cost per available seat mile (CASM) increased 7.0 percent year-over-year.
  • Consolidated fourth-quarter CASM, excluding special charges, third-party business expenses, fuel and profit sharing, decreased 0.7 percent year-over-year.
  • Employees earned $334 million in profit sharing for 2018.

For more information on UAL’s first-quarter and full-year 2019 guidance, please visit ir.united.com for the company’s investor update.

2018 Highlights

Record-Setting Operational Performance3

  • Set new UAL records by flying the most revenue passengers ever, operating the most mainline departures and achieving the fewest cancellations ever in a year, resulting in more UAL customers departing on-time in 2018 than ever before.
  • For the year, achieved the best completion rate in company history with more than 1.7 million flights.
  • In 2018, achieved the best ever company STAR performance (first departures of the day), with nearly 250,000 flights leaving on time.
  • In the fourth quarter, the company achieved top-tier performance in on-time departures among its largest competitors. For the December holiday season, UAL had its best-ever on-time departure performance while flying the most revenue customers it had ever flown during the holiday period.

Customer Experience

  • Opened three new United Polaris lounges located in San Francisco International Airport, Newark Liberty International Airport and Houston’s George Bush Intercontinental Airport.
  • Announced UAL’s newest premium seating, United® Premium Plus, which will provide more space, comfort and amenities on select international flights starting later this year.
  • Introduced a new boarding process designed to reduce customers’ stress by reducing time spent waiting in line and providing them with improved boarding information.
  • Expanded personal device entertainment option to all aircraft, providing at least one free entertainment option on all Wi-Fi equipped aircraft.
  • MileagePlus loyalty program voted Best Overall Frequent-Flyer Program in the world for the 15th consecutive year by readers of Global Traveler, and voted Favorite Frequent-Flyer Program in the Trazee Awards.


  • Employees earned incentive payments totaling approximately $14 million for achieving operational performance goals in the quarter, marking a full year of earned incentive payments totaling $55 million.
  • Introduced and trained over 90,000 team members on UAL’s new customer service decision framework, the core4, which focuses on the principles of safe, caring, dependable and efficient.
  • Deployed 6,000 iPads to maintenance employees, improving reliability and efficiency.
  • Unveiled a state-of-the-art flight training center in Denver, Colorado – the largest in the world and home to the company’s more than 30 full flight simulators representing all of UAL’s fleet types.
  • Successfully completed the full implementation of the flight attendant joint collective bargaining agreement, allowing the company to operate more efficiently and reliably.
  • Achieved the top score of 100 percent on the 2018 Disability Equality Index (DEI), a prominent benchmarking metric that rates U.S. companies on their disability inclusion policies and practices, also earning UAL a place on DEI’s 2018 “Best Places to Work” list.
  • Received “Best-of-the-Best” Award from the National LGBT Chamber of Commerce and National Business Inclusion Consortium for commitment to diversity and inclusion across all communities.


  • Introduced 93 new routes, adding more flights in 2018 than any other U.S. airline.
  • Announced new international service including Washington-Dulles to Tel Aviv, Israel; San Francisco to Amsterdam, Netherlands; Newark/New York to Naples, Italy; as well as Newark/New York to Prague, Czech Republic and Denver to Frankfurt, Germany, all subject to government approval.
  • Launched several exciting new international routes including Houston to Sydney, San Francisco to Tahiti and Denver to London.
  • Announced schedule expansion at East Coast hubs in Newark/New York and Washington-Dulles to offer more nonstop flights to destinations popular with New York-area customers while reallocating largely connecting passenger flights to Washington-Dulles.
  • Announced a joint business agreement with Compañía Panameña de Aviación S.A. (Copa), Aerovías del Continente Americano S.A. (Avianca) and many of Avianca’s affiliates, pending government approval.

Photos: United Airlines. Premium seats on the new Boeing 787-10 Dreamliner.


  • Took delivery of 21 new Boeing aircraft, including four 777-300ER, four 787-9, three 787-10 and ten 737 MAX 9 aircraft (top photo).
  • In December 2018, ordered an additional four Boeing 777-300ER aircraft and 24 737 MAX aircraft.

Community and Environment

  • Pledged to reduce the company’s greenhouse gas emissions by 50 percent by 2050, the only U.S. airline to commit to emissions reductions, further strengthening UAL’s ambition to be the world’s most environmentally conscious airline.
  • Announced a total of $8 million in grants to benefit organizations in each of UAL’s domestic hub communities.
  • Announced new global partnership with the Special Olympics and flew hundreds of Team USA Olympic and Paralympic Winter Games 2018 athletes, coaches and family members to PyeongChang, South Korea, continuing the 38-year relationship between UAL and the United States Olympic Committee.
  • Ranked No. 1 among global carriers in Newsweek’s 2017 Global 500 Green Rankings, one of the most recognized environmental performance assessments of the world’s largest publicly traded companies.
  • Launched a Crowdrise fundraising campaign to support those affected by Hurricane Florence, Typhoon Mangkhut, flooding in Western Japan, wildfires in California and other disasters.


1Adjusted pre-tax earnings and adjusted pre-tax margin exclude special charges, the mark-to-market (“MTM”) impact of financial instruments and imputed interest on certain capitalized leases. Adjusted net income and adjusted diluted earnings per share exclude special charges, the MTM impact of financial instruments, imputed interest on certain capitalized leases and certain tax adjustments. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.

2 Excludes special charges and the MTM impact of financial instruments, the nature of which are not determinable at this time, and imputed interest on certain capitalized leases. Accordingly, UAL is not providing earnings guidance on a GAAP basis.

3 Company history defined as post-2010 merger; company records measured from 2010 merger.

Top Copyright Photo: United Airlines Boeing 737-9 MAX 9 N37508 (msn 43439) FLL (Tony Storck). Image: 945289.

United Airlines aircraft slide show (Boeing):