Tag Archives: United Airlines

United Airlines adds nearly 25,000 flights in August

United Airlines today announced it is tripling the size of its August schedule compared to its June 2020 schedule, adding nearly 25,000 domestic and international flights compared to July 2020, and plans to fly 40% of its overall schedule in August, as compared to August 2019. While travel demand remains a fraction of what it was at the end of 2019, customers are slowly returning to flying with a preference for leisure destinations, trips to reunite with friends and family, and getaways to places that encourage social distancing. According to TSA, more than 600,000 passengers passed through airport security checkpoints on Monday, June 29, the first time since March 19 that those numbers exceeded 25% of pre-COVID levels.

United has overhauled its cleaning and safety procedures under United CleanPlus and is  giving customers more flexibility when booking by extending its waiver of change fees and award redeposit fees for reservations through July 31.

United plans to add more than 350 daily flights from its U.S. hubs in August, including doubling the number of flights from New York/Newark compared to July. This increase includes more flights to mountain and national park destinations like Aspen, Colorado; Bangor, Maine; Bozeman, Montana; and Jackson Hole, Wyoming. Internationally, United’s August schedule will include a return to Tahiti and additional flights to Hawaii, the Caribbean and Mexico. Across the Atlantic, United will add more flights and options to Brussels, Frankfurt, London, Munich, Paris and Zurich.

“We’re taking the same data-driven, realistic approach to growing our schedule as we did in drawing it down at the start of the pandemic,” said Ankit Gupta, United’s vice president of Domestic Network Planning. “Demand is coming back slowly and we’re building in enough capacity to stay ahead of the number of people traveling. And we’re adding in flights to places we know customers want to travel to, like outdoor recreation destinations where social distancing is easier but doing so in a way that’s flexible and allows us to adjust should that demand change.”

U.S. Domestic

Domestically, United plans to fly 48% of its 2019 schedule in August compared to 2019 levels, up from 30% in July. Travelers in search of more socially distant vacation options like beach, mountain and national park destinations will see more opportunities for leisure travel in United’s August schedule. Highlights include:

  • Adding more than 600 daily flights to more than 200 airports across the United States, including the resumption of 50 routes from July to August.
  • Expanding flights at 147 airports across the United States.
  • Increasing connectivity in United’s mid-continental hubs, including Chicago, Denver and Houston.
  • Doubling the number of flights from New York/Newark
  • Returning around 90 aircraft back into service, including adding more CRJ-550 service between New York/Newark and St. Louis; Indianapolis; Richmond, Virginia; Cincinnati; Norfolk, Virginia; and Columbus, Ohio.
  • Increasing service between Hawaii and its hubs in Chicago, Denver, Houston, Los Angeles and San Francisco
  • Resuming service to more Hawaiian destinations, including Lihue from San Francisco and Hilo from Los Angeles.

International

“United’s international schedule continues to be guided by customer demand as we add back capacity in regions with relative strength,” said Patrick Quayle, United’s vice president of International Network and Alliances. “For August, we’ve seen increasing demand for leisure travel and have added options to places like Cancun and reinstated service to Tahiti. Additionally, we are further building out service to partner hubs like Frankfurt and Zurich, where customers can connect on to a wide array of destinations.”

Atlantic

Internationally, United is scheduled to fly 25% of its schedule in August, up from 16% in July. Across the Atlantic, United plans to offer customers more opportunities to get to Europe and beyond, with more flying from Chicago, New York/Newark and San Francisco. Highlights include:

  • Resuming service between Chicago and Brussels and Frankfurt.
  • Resuming service between New York/Newark and Brussels, Munich and Zurich.
  • Resuming service between San Francisco and London.

Upon government approval, United will restart daily service between Delhi and San Francisco and New York/Newark.

Pacific

Across the Pacific in August, United is scheduled to restart three-times-weekly service connecting the mainland United States and Tahiti. In July, United made several changes to its Asia Pacific schedule. Highlights of United’s service include:

  • Starting new service, five times weekly, between Chicago and Tokyo’s Haneda Airport. United will continue operating daily service to Tokyo Narita from New York/Newark and San Francisco.
  • Resuming service between Hong Kong and San Francisco five days a week, with service continuing to Singapore.
  • Resuming service to Seoul, South Korea three days a week.
  • Resuming service to Shanghai from San Francisco two days a week.

Latin America/Caribbean

Throughout Latin America and the Caribbean, United is expanding across each region with a total of 35 new routes for August. Highlights of United’s schedule include:

  • Resuming service between Houston and Lima.
  • Resuming service between New York/Newark and Sao Paulo.
  • Resuming service between Mexico City and Chicago, New York/Newark and San Francisco.
  • Adding more ways to get to Cancun from Chicago, Denver, Los Angeles, New York/Newark and San Francisco.
  • Resuming service to San Salvador and Guatemala City from Houston, New York/Newark, Los Angeles and Washington, D.C.
  • Increasing the number of flights between Houston and Mexico City, Cancun, Guadalajara and Leon in Mexico; Panama City, Panama.
  • Increasing the number of flights between New York/Newark and Punta Cana, Santiago and Santo Domingo in the Dominican Republic.

Committed to Ensuring a Safe Journey

United is committed to putting health and safety at the forefront of every customer’s journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind, including:

  • Requiring all travelers – including crew members – to wear face coverings and potentially revoking travel privileges for customers who do not follow these requirements, as underscored in a recent video from United CEO, Scott Kirby.
  • Using state-of-the-art high-efficiency (HEPA) filters on United aircraft to circulate air and remove up to 99.97% of airborne particles.
  • Using electrostatic spraying on all mainline aircraft before departure for enhanced cabin sanitation.
  • Adding a step to the check-in process, based on a recommendation from the Cleveland Clinic, requiring customers to acknowledge they do not have symptoms for COVID-19 and agree to follow our policies, including wearing a mask on board.
  • Offering customers a touchless baggage check-in experience at more than 200 airports across the United States; United is the first and only U.S. airline to make this technology available.

Domestic U.S., Canada – August

Chicago O’Hare (ORD)

City

Frequency

August 3

Albuquerque, NM (ABQ)

Daily

August 3

Bangor, ME (BGR)

Daily

August 3

Colorado Springs, CO (COS)

Daily

August 3

El Paso, TX (ELP)

Daily

August 3

Honolulu, HI (HNL)

Daily*

August 3

Quebec, QC (YQB)

Daily

August 3-August 15

Missoula, MT (MSO)

Daily

*Service increases to Daily August 3

Denver (DEN)

City

Frequency

August 1

Everett, WA (PAE)

Daily

August 3

Calgary, AB (YYC)

Daily

August 3

Charlotte-Douglas, NC (CLT)

Daily

August 3

Detroit, MI (DTW)

Daily

August 3

El Paso, TX (ELP)

2x daily

August 3

Fort Lauderdale, FL (FLL)

Daily

August 3

Hartford, CT (BDL)

Daily

August 3

Honolulu/Oahu, HI (HNL)

Daily

August 3

Kahului/Maui, HI (OGG)

Daily

August 3

Kona, HI (KOA)

4x weekly

August 3

Little Rock, AR (LIT)

Daily

August 3

Louisville (SDF)

Daily

August 3

Lubbock, TX (LBB)

5x weekly

August 3

Monterey, CA (MRY)

Daily

August 3

Richmond, VA (RIC)

Daily

August 3

Riverton, WY (RIW)

Daily

August 3

Traverse City, MI (TVC)

Daily

August 3

Vancouver, BC (YVR)

Daily

August 4

Lihue, HI (LIH)

3x weekly

August 8

Destin-Ft Walton Beach, FL (VPS)

1x weekly

August 8

Greenville/Spartanburg, SC (GSP)

1x weekly

August 22

Jacksonville, FL (JAX)

12 Ops

Houston (IAH)

City

Frequency

August 3

Calgary, AL (YYC)

Daily

August 3

Amarillo, TX (AMA)

Daily

August 3

Honolulu, HI (HNL)

Daily

August 3

Ontario, CA (ONT)

Daily

August 8

Jackson Hole, WY (JAC)

1x weekly

August 8-August 15

Bozeman, MT (BZN)

1x weekly

August 8-August 15

Rapid City, SD (RAP)

1x weekly

Los Angeles (LAX)

City

Frequency

August 3

Boston, MA (BOS)

Daily

August 3

Kalispell, MT (FCA)

Daily

August 3

Kona, HI (KOA)

Daily

August 3

Kahului, HI (OGG)

Daily

August 3

Lihue, HI (LIH)

Daily

August 3

Phoenix, AZ (PHX)

2x daily

August 3

Seattle, WA (SEA)

2x daily

August 4

Hilo, HI (ITO)

3x weekly

New York/Newark (EWR)

City

Frequency

August 3

Burlington, VT (BTV)

2x daily

August 3

Kansas City, MO (MCI)

2x daily

August 3

Orange County, CA (SNA)

Daily

August 3

Sarasota/Bradenton, FL (SRQ)

3x daily

August 3

Syracuse, NY (SYR)

Daily

August 3

Toronto, ON (YYZ)

Daily

August 8

Bozeman, MT (BZN)

2x weekly

August 8-August 15

Rapid City, SD (RAP)

1x weekly

San Francisco (SFO)

City

Frequency

August 3

Honolulu, Hawaii (HNL)

2x daily*

August 3

Kona, Hawaii (KOA)

2x daily*

August 3

Kahului, Hawaii (OGG)

2x daily*

August 3

Lihue, Hawaii (LIH)

Daily

August 3

Washington, DC (DCA)

6x weekly

August 8-August 15

Rapid City (RAP)

1x weekly

*Service increases August 3

 

International – August

* New market in August / ** Market with increasing frequencies in August

Chicago O’Hare (ORD)

City

Frequency

Atlantic

Brussels (BRU)*

4x weekly

Frankfurt (FRA)*

5x weekly

London (LHR)

Daily

Latin

Cancun, Mexico (CUN)*

4x weekly

Mexico City, Mexico (MEX)*

5x weekly

Pacific

Tokyo-Haneda (HND)

5x weekly

Canada

Calgary (YYC)

Daily

Montreal (YUL)**

2x daily

Quebec City (YQB)*

Daily

Toronto (YYZ)**

3x daily

Denver (DEN)

City

Frequency

Latin

Cancun, Mexico (CUN)*

4x weekly

Canada

Calgary (YYC)*

Daily

Vancouver (YVR)*

Daily

Houston (IAH)

City

Frequency

Latin

(Central & South Am.)

Belize City, Belize (BZE)*

Daily

Guatemala City, Guatemala (GUA)*

2x daily

Liberia, Costa Rica (LIR)*

Daily

Lima, Peru (LIM)*

3x weekly

Managua, Nicaragua (MGA)*

Daily

Panama City, Panama (PTY)*

2x daily

Quito, Ecuador (UIO)**

Daily

San Jose, Costa Rica (SJO)*

2x daily

San Pedro Sula, Honduras (SAP)*

2x daily

San Salvador, El Salvador (SAL)*

2x daily

São Paulo, Brazil (GRU)*

Daily

Tegucigalpa, Honduras (TGU)

Daily

Latin (Mexico)

Cancun, Mexico (CUN)**

3x daily

Cozumel, Mexico (CZM)*

1x weekly

Guadalajara, Mexico (GDL)**

2x daily

Leon, Mexico (BJX)**

2x daily

Los Cabos, Mexico (SJD)

Daily

Mexico City (MEX)**

3x daily

Monterrey, Mexico (MTY)

Daily

Puebla, Mexico (PBC)*

4x weekly

Puerto Vallarta, Mexico (PVR)

Daily

Queretaro, Mexico

Daily

San Luis Potosi, Mexico

Daily

Latin (Caribbean)

Aruba (AUA)*

1x weekly

Montego Bay, Jamaica (MBJ)**

Daily

Nassau, Bahamas (NAS)**

Daily

Punta Cana, Dominican Republic (PUJ)**

Daily

San Juan, Puerto Rico (SJU)

Daily

St. Thomas

3x weekly

Canada

Calgary (YYC)*

Daily

Los Angeles (LAX)

City

Frequency

Latin

Guatemala City, Guatemala (GUA)*

2x weekly

San Salvador, El Salvador (SAL)*

2x weekly

Los Cabos, Mexico (SJD)*

5x weekly

Cancun, Mexico (CUN)*

2x weekly

New York/Newark (EWR)

City

Frequency

Atlantic

Amsterdam (AMS)

Daily

Brussels (BRU)*

3x weekly

Dublin (DUB)

4x weekly

Frankfurt (FRA)

Daily

London (LHR)

Daily

Munich (MUC)*

3x weekly

New Delhi (DEL)

Daily

Paris (CDG)**

Daily

Tel Aviv (TLV)

Daily

Zurich (ZRH)*

3x weekly

Latin

São Paulo, Brazil (GRU)*

3x weekly

Guatemala City, Guatemala (GUA)*

2x weekly

Liberia, Costa Rica (LIR)*

1x weekly

San Salvador, El Salvador (SAL)*

2x weekly

San Pedro Sula, Honduras (SAP)*

2x weekly

San Jose, Costa Rica (SJO)*

3x weekly

Cancun, Mexico (CUN)*

2x daily

Mexico City, Mexico (MEX)*

Daily

Aguadilla, Puerto Rico (BQN)*

Daily

Aruba (AUA)**

Daly

Montego Bay, Jamaica (MBJ)**

Daily

Nassau, Bahamas (NAS)**

Daily

Puerto Plata, Dominican Republic (POP)*

1x weekly

Punta Cana, Dominican Republic (PUJ)**

Daily

Santo Domingo, Dominican Republic (SDQ)**

2x daily

Santiago, Dominican Republic (STI)**

2x daily

San Juan, Puerto Rico (SJU)

Daily

Pacific

Tokyo-Narita (NRT)

Daily

Canada

Toronto (YYZ)*

Daily

San Francisco (SFO)

City

Frequency

Atlantic

Frankfurt (FRA)

Daily

London (LHR)*

5x weekly

New Delhi (DEL)

3x weekly

Tel Aviv (TLV)

3x weekly

Latin

Cancun, Mexico (CUN)*

2x weekly

Mexico City, Mexico (MEX)*

5x weekly

Puerto Vallarta, Mexico (PVR)*

5x weekly

Los Cabos, Mexico (SJD)*

5x weekly

Pacific

Hong Kong (HKG) – Singapore (SIN)

5x weekly

Pape’ete, Tahiti (PPT)*

3x weekly

Seoul (ICN)

3x weekly

Shanghai (PVG)

2x weekly

Sydney (SYD)

Daily

Tokyo-Narita (NRT)

Daily

Canada

Vancouver (YVR)**

2x daily

Washington, D.C. (IAD)

City

Frequency

Atlantic

Brussels (BRU)

Daily

Frankfurt (FRA)

Daily

London (LHR)

Daily

Munich (MUC)**

Daily

Zurich (ZRH)

Daily

Latin

Guatemala City, Guatemala (GUA)*

2x weekly

San Salvador, El Salvador (SAL)*

2x weekly

Canada

Toronto (YYZ)

Daily

Guam (GUM)

City

Frequency

Tokyo-Narita (NRT)**

10x weekly

Honolulu (HNL)

Daily

Saipan (SPN)

3x weekly

Palau (ROR)

2x monthly

Yap (YAP)

1x monthly

Island Hopper (TKK,PNI,KSA,KWA,MAJ)

1x monthly

Chuuk (TKK) – Pohnpei (PNI)

1x monthly

 

United Airlines is resuming service between San Francisco and Shanghai

United Airlines announced today it will resume service to China with twice-weekly flights between San Francisco and Shanghai’s Pudong International Airport via Seoul’s Incheon International Airport beginning July 8, 2020. United will operate service with Boeing 777-300ER aircraft from San Francisco to Shanghai on Wednesdays and Saturdays. Customers traveling from Shanghai will return to San Francisco on Thursdays and Sundays.

Flight

Depart

Day

Time

Arrive

Time

UA 857

San Francisco

Weds., Sat.

11:00 a.m.

Shanghai

5:45 p.m.+1 day

UA 858

Shanghai

Thurs., Sun.

9:40 p.m.

San Francisco

8:55 p.m.

Prior to suspending service to Shanghai in February due to COVID-19, United was the largest U.S. carrier serving China and operated five daily flights between Shanghai and its hubs in San Francisco, Los Angeles, Chicago and New York/Newark and has served Shanghai for more than 30 years. In July, across the Pacific, United will also reinstate service between Chicago and Tokyo with the addition of new service to Tokyo’sHaneda Airport. Additionally, United will resume service to Seoul; restart service to Hong Kong and will fly to Singapore via a stop at Hong Kong.

Committed to Ensuring a Safe Journey

United is committed to putting health and safety at the forefront of every customer’s journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health and safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind, including:

  • Requiring all travelers – including crew members – to wear face coverings and temporarily revoking travel privileges for customers who do not follow these requirements.
  • Using state-of-the-art high-efficiency (HEPA) filters on all United mainline aircraft to circulate air and remove up to 99.97% of airborne particles
  • Using electrostatic spraying on all aircraft before departure for enhanced cabin sanitization
  • Adding a step to the check-in process, based on a recommendation from the Cleveland Clinic, requiring customers to acknowledge they do not have symptoms of COVID-19 and agree to follow our policies including wearing a mask on board
  • Offering customers a touchless baggage check-in experience at more than 200 airports across the United States; United is the first and only U.S. airline to make this technology available

For more details on all the ways United is helping keep customers safe during their journey, please visit united.com/cleanplus.

United Airlines strengthens onboard mask policy to further protect passengers and employees against COVID-19 spread

United Airlines announced today that, along with other Airlines for America (A4A) members, it will strengthen mandatory mask policies to further mitigate against the spread of COVID-19 and help continue to keep passengers and crew safe. While the overwhelming majority of passengers are complying with United’s mandatory policy, starting on June 18, any passenger that does not comply when onboard a United flight will be placed on an internal travel restriction list. Customers on this list will lose their travel privileges on United for a duration of time to be determined pending a comprehensive incident review.

 

United currently requires all passengers to wear a face covering onboard its flights and expects that policy to remain in place for at least the next 60 days. The only exceptions to this policy are individuals who have a medical condition or a disability that prevents them from wearing a face covering, those who cannot put on or remove a face covering themselves and small children. Customers are expected to wear a mask for the duration of the flight, except when eating or drinking.

“Every reputable heath institution says wearing a mask is one of the most effective things people can do to protect others from contracting COVID-19, especially in places like an aircraft where social distancing is a challenge,” said United’s Chief Customer Officer, Toby Enqvist. “We have been requiring our customers to wear masks onboard United aircraft since May 4 and we have been pleased that the overwhelming majority of passengers readily comply with our policy. Today’s announcement is an unmistakable signal that we’re prepared to take serious steps, if necessary, to protect our customers and crew.”

Under this new policy, if a flight attendant notices or is informed of a customer onboard who is not wearing a face covering and that passenger does not fall within an exception, the flight attendant will proactively inform the customer that for the health and safety of everyone, face coverings are mandatory for all customers and crew on board. They will also offer to provide the customer with a mask if needed. If the customer continues to be non-compliant, flight attendants will do their best to de-escalate the situation, again inform the customer of United’s policy, and provide the passenger with an In-Flight Mask policy reminder card. If a customer continues to not comply, the flight attendant will file a report of the incident, which will initiate a formal review process. Any final decision or actions regarding a customer’s future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident.

“U.S. airlines are very serious about requiring face coverings on their flights. Carriers are stepping up enforcement of face coverings and implementing substantial consequences for those who do not comply with the rules,” said A4A President and CEO Nicholas E. Calio. “Face coverings are one of several public health measures recommended by the CDC as an important layer of protection for passengers and customer-facing employees.”

In April, United became the first major U.S.-based airline to require flight attendants to wear a face mask while on duty, and beginning in May, expanded that mandate to include all employees and customers on board. This includes front-line workers like pilots, customer service agents and ramp workers when on board an aircraft, along with any other United employees traveling using their flight benefits.

“Wearing a mask is a critical part of helping make air travel safer,” said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic. “The more people in a given space wearing masks, the fewer viral particles are making it into the space around them, decreasing exposure and risk.”

The airline’s mask policy is an important part of the United CleanPlus program, which brings together one of the most trusted brands in surface disinfection – Clorox – and the country’s top medical experts – Cleveland Clinic – to inform and guide United’s new cleaning, safety and social distancing protocols. As part of this program, United is taking a layered approach to help protect passengers and employees on board. In addition to requiring masks, United Airlines planes have HEPA grade filters that recirculate air every 2-3 minutes, and the airline is using electrostatic sprayers to disinfect the cabin before flights.

In addition to the onboard actions, United has implemented dozens of other new procedures at other points in the travel journey including offering touchless check-in for baggage at more than 200 locations, asking customers to complete a health assessment at check-in, installing sneeze guards and adjusting the boarding process.

Video:

United expects to have approximately $17 billion in available liquidity by September 2020

United Airlines today announced that it expects to have total available liquidity of approximately $17 billion at the end of the third quarter of 2020. This dollar amount reflects committed financing of $5 billion to be secured by the airline’s loyalty program, MileagePlus, that allows the airline to continue to operate, evolve, and grow the program, as well as $4.5 billion expected to be available to United through the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) Loan Program. The company believes it has sufficient slots, gates and routes collateral available to meet the collateral coverage that may be required for the full $4.5 billion available to the company under the Loan Program. This $9.5 billion of additional liquidity will provide even more flexibility as the airline navigates the most disruptive financial crisis in the history of aviation.

Given the impact COVID-19 has had on travel demand, United has spent the past several months aggressively and proactively cutting costs. The airline has already reduced planned capital expenditures and operating and vendor expenditures, suspended raises and implemented an unpaid time off program for management and administrative employees, put a freeze on hiring, introduced voluntary leave and separation programs, reduced pay for all executives and cut its CEO and President’s base salaries by 100%, among other cost-saving measures. United expects an average cash burn of approximately $40 million per day in the second quarter of 2020 and to reduce its average cash burn to approximately $30 million per day in the third quarter of 2020.

Meanwhile from CNN:

Dr. Fauci says normalcy may not return until next year following Covid-19 case spikes

Goldman Sachs Lending Partners LLC, Barclays Bank PLC and Morgan Stanley Senior Funding, Inc. have committed to provide, and have agreed to arrange the syndication of, the MileagePlus financing through a term loan facility, which is expected to close, subject to standard conditions precedent, by the end of July 2020. Goldman Sachs Lending Partners LLC will act as the sole structuring agent and lead left arranger for the transaction.

MileagePlus has more than 100 million members, over 100 program partners, and is an essential asset for United. The program has historically generated material and stable revenues and free cash flows, drives customer retention, and increases customer lifetime value. United continues to invest in making MileagePlus the top loyalty program for its members. Last year the airline announced that MileagePlus miles never expire and announced a partnership with CLEAR to offer free and discounted memberships to MileagePlus members. United also introduced PlusPoints, a new industry-leading upgrade benefit for Premier members.

 

Will it be enough?

United Airlines passengers first to experience a new LaGuardia Airport

The new United Airline ticket counter in the Arrivals and Departures Hall at Terminal B at LaGuardia Airport opening on June 13, 2020.

United customers traveling through New York-LaGuardia (LGA) this weekend will be the first of any legacy airline to enjoy the airport’s new Terminal B experience, featuring brand-new, best-in-class Arrivals and Departures Hall. Whether their journey starts or ends at LGA, United passengers will see amenities including first-rate retail and dining choices as well as innovative lobby and baggage claim areas. The new building is part of the $4 billion, 1.3-million-square-foot Terminal B redevelopment project operated by LaGuardia Gateway Partners (LGP).

The newly completed and highly contemporary Arrivals and Departures Hall connects directly to Terminal B and the eastern concourse gates via a pedestrian bridge built over the top of the original terminal.

United’s gates opened last June in the Terminal B eastern concourse along with a new United Club located after security near the airline’s gates.

The Club is a private, 10,500-square-foot space that features more than 200 seats – 30 percent larger than United’s previous LGA Club. Along with a more spacious experience, the Club offers sweeping views of the tarmac while combining the sleek styles of New York City with the modern touches travelers desire.

United Airlines asks all passengers to take health self-assessment as part of check-in process

United Airlines has made this announcement:

United Airlines today became the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, the “Ready-to-Fly” checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, the company’s commitment to putting health and safety at the forefront of the entire customer experience.

“As people are returning to their daily activities during the COVID-19 pandemic, their health and safety – as well as the health and safety of others – should continue to be top-of-mind,” said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, a nonprofit academic medical center and a United CleanPlus advisor. “Our health experts are pleased to play a role in helping people travel more safely and we worked closely with United to develop a health self-assessment for its customers to better ensure precautions are taken before beginning their journey.”

In accordance with guidance set forth by Cleveland Clinic, the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), the Ready-to-Fly checklist requires customers to click “Accept” to indicate they have reviewed the checklist during the digital check-in process on the United mobile app, United.com, on a United kiosk, or by reviewing and verbally confirming when checking-in with an agent at the airport to receive a boarding pass.

The checklist includes the following:

  • You must wear a face covering while on board for the safety of everyone.
  • Have not been diagnosed with COVID-19 in the last 21 days. Have not experienced any of the following symptoms in the past 14 days (excludes symptoms from a pre-existing condition)
    • Temperature of 38 C/100.4 F or higher
    • Cough
    • Shortness of breath/difficulty breathing
    • Chills
    • Muscle pain
    • Sore throat
    • Recent loss of taste or smell
  • Have not been denied boarding by another airline due to a medical screening for a communicable disease in the last 14 days.
  • Have not had close contact with someone who tested positive for COVID-19 in the last 14 days.

The checklist also affirms customers are willing to abide by the airline’s other safety protocols, including wearing a face covering, which is now mandatory for all employees and customers on board a United aircraft. Customers that are not able to confirm these requirements and choose not to travel will be able to reschedule their flight. Customers may also choose to check-in at the airport for further review.

“The health and safety of our customers and employees is our highest priority, and we have been working closely with trusted medical experts and partners to institute new practices and procedures to further protect those who work and travel with us,” said Pat Baylis, United’s Corporate Medical Director. “United’s ‘Ready-to-Fly’ wellness checklist sets clear guidelines on health requirements for our customers and helps minimize the risk of exposure during the travel experience.”

The health self-assessment is part of the United CleanPlus program, which also brings together one of the most trusted brands in surface disinfection – Clorox – and the country’s top medical experts – Cleveland Clinic – to inform and guide United’s new cleaning, safety and social distancing protocols that includes touchless check-in for baggage at select locations, sneeze guards, and mandatory face coverings for crew and customers onboard our flights.

In April, United became the first major U.S.-based airline to require flight attendants to wear a face mask while on duty, and beginning in May, expanded that mandate to include all employees and customers on board. This includes front-line workers like pilots, customer service agents and ramp workers when on board an aircraft, along with any other United employees traveling using their flight benefits.

United Airlines aircraft photo gallery:

United turns old uniforms into masks for employees

United Airlines delivered 7,500 face coverings over the past week to front line employees at San Francisco International Airport and the airline’s San Francisco Maintenance Base that were made from 12,284 pounds of uniforms United upcycled. United worked with upcycling partner, Looptworks to produce masks that would supplement the supply of face coverings that the airline already provides all employees and customers.

United recently rolled out new Carhartt Company Gear for its 28,000 Technical Operations, Ramp Service and Catering Operations employees and originally planned to turn the surplus of older garments into carpet padding and insulation fiber. The company changed course last month to align with the latest guidance from the Center for Disease Control’s (CDC) to wear face masks in public when social distancing is not possible.

“This was an opportunity to do something extra for our employees to keep them safe while also staying true to our commitment to be one of the most sustainable airlines in the world,” said Janet Lamkin, United Airlines SVP and President, California. “Recycling these unused uniforms into masks is a natural extension of our broader effort to overhaul our cleaning, social distancing and mitigation measures to ensure we’re doing everything possible to keep our employees and our customers safe.”

United recently launched United CleanPlus, which brings together one of the most trusted brands in surface disinfection – Clorox – and the country’s top medical experts – Cleveland Clinic – to inform and guide United’s new cleaning, safety and social distancing protocols that includes touchless kiosks in select locations for baggage check-in, sneeze guards, mandatory face coverings for crew and customers, and empowering customers by contacting them 24 hours in advance and giving them the opportunity to choose a different flight – for free — when it looks like more than 70% of the seats will be filled.

Through partnering with Portland, Oregon-based Looptworks, United was able to supply employees with more sustainable, eco-friendly masks that are washable and reusable, recycled from uniforms, made in limited editions, and in the process save materials from landfills.

In April, United became the first major U.S.-based airline to require flight attendants to wear a face mask while on duty, and beginning in May, expanded that mandate to include all employees and customers on board. This includes front-line workers like pilots, customer service agents and ramp workers when on board an aircraft, along with any other United employees traveling using their flight benefits.

A message from United CEO Scott Kirby

J. Scott Kirby, Chief Executive Officer, today issued the following message to nearly 100,000 United Airlines employees:

Hello everybody.

In my message to you last week, I talked about doing everything in my power as CEO to make sure we are in a position to bounce back more quickly than any of our competitors once the virus is defeated and demand begins to recover.

That means we have to continue to plan for the worst. But at the same time, we also have to be prepared for the best. After all, the one thing I am absolutely confident in is that our customers want to fly again and reconnect with people and places around the world. And part of preparing for the best means thinking about the short-term adjustments that we have to make to get through the crisis as well as the long-term structural changes that will allow us to thrive once again.

So today, I am asking Greg Hart to take the lead on those big picture issues. During my tenure here at United, Greg has been the rock that I could always count on as our Chief Operations Officer (COO). Despite having hubs in the most difficult weather/ATC markets of any airline anywhere in the world, we moved to the top of the industry in all of the operational metrics. We also invested in the customer experience and have been making the largest, recent improvements in Customer Satisfaction of any airline in the country.

But being the COO of United is a tough, 24×7 job. Greg told me last year that he wanted to start preparing for retirement but he agreed to spend the next 12-18 months grooming his successors. And while none of us could have anticipated the COVID-19 crisis, it accelerates a need for leadership in new areas.

Specifically, I’m asking Greg to step back from his role as COO and instead focus on critical medium and long term issues – in particular, setting the stage for United to be the world leader in innovation with respect to safety, hygiene, and operating efficiency. Additionally, I’ll be relying on him to continue his work on one of our most important objectives – developing strategies to allow flexibility in our cost structure, including labor costs. Our costs are not designed for the near-term uncertainty of travel demand. Demand could be down 30% or it could be down 70%. The way to best survive this crisis is to be able to nimbly adjust the size of the airline, including labor costs, to meet demand and importantly, be ready to bounce back quickly when the virus is defeated. We believe we are working on ideas that no other airline in the world is considering. Greg is uniquely qualified to be a leader not just for United, but in world-wide aviation, taking us all to the next level on these issues that are so critical to our future.

And so that means that it’s time for other members of Greg’s team to step up, in a way that is consistent with our succession planning, to help run the operation while Greg focuses on more broad, fundamental, structural changes to our business.

Jon Roitman, currently our Senior Vice President of Airport and Network Operations, will step into the role of Senior Vice President and Chief Operations Officer effective June 1. Jon is the embodiment of our core4 culture and no one has a better sense of the inner-workings of our operation. We’ve made some tough choices as an organization and even tougher decisions may come in the near-term, so it’s more critical than ever that we have a leader of Jon’s caliber waking up every day thinking solely about how we stay a step ahead of this virus and its impact on our operation. In addition to his current responsibilities, Jon will expand his role to include Flight Operations, Technical Operations and Safety. I am confident that Jon will rise to this challenge.

As part of these moves, Sarah Murphy, Senior Vice President of United Express, and Jan Krems, Vice President of Cargo, will move into Andrew Nocella’s organization and Toby Enqvist, Senior Vice President and Chief Customer Officer, will report to Brett Hart.

There are tough times ahead. But there are also glimmers of hope – our schedule is expected to be down 75 percent in July, a slight improvement over May and June. While we can’t quite see the light at the end of the tunnel yet, it’s not pitch black in here anymore.

But there is more work to be done and I’m confident that today’s leadership changes will put United in an even better position to drive our near-term, operational goals, while at the same time create an environment where we can fly past our competitors when demand returns.

Thank you for all you do every day to take care of our customers and one another.

Stay safe and we’ll talk soon,

Scott
Scott Kirby, CEO

United Airlines launches United CleanPlus in partnership with Clorox and Cleveland Clinic

United Airlines is introducing United CleanPlus: the company’s commitment to putting health and safety at the forefront of the entire customer experience, with the goal of delivering an industry-leading standard of cleanliness. United CleanPlus brings together a most trusted brand in surface disinfection – Clorox – and the country’s top medical experts – Cleveland Clinic – to inform and guide United’s new cleaning, safety and social distancing protocols that includes touchless kiosks in select locations for baggage check-in, sneeze guards, mandatory face coverings for crew and customers, and giving customers options when flights are more full. Specifically, Clorox products will be used at United’s hub airports and medical experts from the Cleveland Clinic will advise on new technologies, training development and quality assurance programming.

 

By establishing collaborations with world-renowned leaders in surface disinfection and health like Clorox and Cleveland Clinic, United customers can travel with more confidence knowing that the airline’s protocols have been informed by trusted experts.

“Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it’s our singular customer focus,” said United CEO, Scott Kirby, in a video message to customers today. “We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of customers’ minds when making travel decisions, and we’re not leaving a single stone unturned in our pursuit to better protect our customers and employees.”

Clorox is working closely with United to enhance the airline’s cleaning program, redefine disinfection procedures and equip customers with amenities at select locations that help support a healthier and safer environment throughout their travel journey. Clorox products will first roll out at United’s hub airports in Chicago and Denver and will be used in the gate and terminal areas, with additional locations to follow.

“We’re proud Clorox will play a role in United CleanPlus to enhance people’s safety when they travel,” said Benno Dorer, chair and CEO, The Clorox Company. “Connecting the world more safely, when possible, is an important part of our recovery as a society. Together we are helping people when they travel for work or pleasure. We look forward to working with United to explore more ways to help keep their customers healthy during their travel experience.”

The United CleanPlus commitment goes far beyond disinfection. United consulted with experts at Cleveland Clinic to provide guidance on the airline’s policies and procedures – from mandatory face coverings, to touchless kiosks in select locations for baggage check-in, to social distancing – and ensure they meet or exceed industry standards. Medical experts from the Cleveland Clinic will also advise on new technologies, training development and quality assurance programming. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help United use those discoveries to quickly implement new ways to keep customers safe.

“As the public begins to adjust to a world that’s been altered by the COVID-19 pandemic, health and safety is of the utmost importance,” said Tomislav Mihaljevic, M.D., Cleveland Clinic CEO and President. “We are proud to be part of this program and to share the knowledge we’ve gained as we’ve worked to contain and understand COVID-19 over the past several months. It’s important for everyone to take precautions as we enter this new phase of COVID-19 response, and Cleveland Clinic is pleased to play a role in helping people travel safely.”

The United CleanPlus commitment to customers is already happening throughout the travel journey across the United network in a number of ways. To date, United has implemented more than a dozen new policies and procedures aligned with United CleanPlus that are designed with health and safety in mind, including:

In Airport Lobbies:

  • Reducing touchpoints by temporarily shutting down self-service kiosks and beginning to roll out, in select locations, touchless kiosks that allow customers to print bag tags using their own device to scan a QR code.
  • Actively promoting social distancing with enhanced signage, including a 6 ft. rule at the ticket counters which allows for minimal contact between agents and customers.
  • Deploying sneeze guards at key interaction points, including at our check-in counters.

At the Gate:

  • Boarding fewer customers at a time to allow for more distance during the boarding process, minimizing crowding at the gate and jet bridge.
  • Asking our customers to self-scan their boarding passes at our gate readers.
  • Equipping our employees with disinfecting products available so they can disinfect high-touch areas including armrests and handrails.

In the United Clubs:

  • Protective sneeze guards installed at our credentialing desks and customer services minimizing contact between our guests and team members
  • Enhanced team member safety and well-being by requiring the use of personal protective equipment
  • Increased the frequency of cleaning our high-touch surfaces and equipping our team members with disinfectant cleaning products
  • Removed seating at the bar area to actively promote physical distancing
  • Pre-packaged food and beverages are only available at the bar area to reduce customer touch points

Onboard Aircraft:

  • Beginning May 22, United will introduce an “all in one” economy snack bag that replaces the economy beverage and complimentary snack choice service on domestic flights scheduled 2 hours and 20 minutes or more. This bag will include a wrapped sanitizer wipe, an 8.5 oz. bottled water, a Stroopwafel and a package of pretzels
  • Enhancing cabin sanitization including electrostatic spraying, which will happen before every flight starting this June.
  • Requiring all employees and customers on board to wear a mask or face covering, helping protect each other.
  • Supplying individually wrapped hand sanitizer wipes to customers as they board.
  • Limiting advance seat selections where possible and allowing customers to take alternative flights when we expect a flight to operate over 70% capacity.

Behind the Scenes:

  • Implementing employee temperature checks before the start of their workday, better safeguarding their health as well as their teammates’ and customers’.
  • Employees are producing hand sanitizer that is being used throughout the airline.

 

United Airlines parks its last Boeing 757-200

"Her Art Here" - New York/New Jersey winner

United Airlines on May 9 ferried its last Boeing 757-200 (N14102) from active service at Orlando to Roswell, NM for storage. N14102 was the last active United Boeing 757-200.

N14102 is painted in the special “Her Art Here” livery.

For now, the last United Boeing 757-200 revenue flight with N14102 was on April 23 between Houston (Bush Intercontinental) and Orlando as flight UA1188.

All Boeing 757-200s are now in storage.

In addition, almost all of the Boeing 757-300s and Boeing 767-300s are also in storage.

The future for the Boeing 757 and 767-300 fleets at United is uncertain at this time and will likely depend on the return of demand for air travel in the coming months.

Top Copyright Photo: United Airlines Boeing 757-224 WL N14102 (msn 27292) (Her Art Here) LAX (Michael B. Ing). Image: 948078.

United Airlines aircraft photo gallery:

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