Tag Archives: United Airlines

United launches online ‘Map Search’ feature, a first among U.S. airlines

United Airlines made this announcement:

Let’s say you live in Chicago, have $250 to spend on a flight and are looking to go somewhere warm for the holidays. Or you’re on the east coast and want to head west for a last-minute getaway to visit a national park. Now, instead of doing multiple, time-consuming searches online, United Airlines has launched a quick and easy way to see all your travel options in one place.

 

 

United today announced that it is the first U.S. airline to introduce an interactive map feature powered by Google Flight Search Enterprise Technology. Customers can access Map Search on United.com to easily compare and shop for flights, based on departure city, budget and location type, including popular national park, skiing and cultural destinations. This new digital tool displays fares in a map view, allowing customers to simultaneously compare travel to a variety of destinations in a single search.

“We’ve reinvented the way people search for flights and introduced something new for our customers that is simpler, provides better results and is easy to use,” said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer. “Leveraging the power of Google’s Flight Search technology, we are able to provide an all-in-one solution that streamlines the search process and allows our customers to more easily find the flights that work best for them.”

Customers can apply over a dozen filters to their map search, including viewing non-stop only flights, specific or flexible dates, and one-way or round-trip options. Additionally, customers can set their preferred departure city and maximum price preference, and filter options based on the type of destination they’re looking to visit. The feature currently offers filters to view destinations that are popular for the following offerings:

  • National Parks
  • Beaches
  • Beer & Breweries
  • Culture
  • Food & Drink
  • Hiking
  • Outdoors
  • Romantic
  • Skiing & Snowboarding
  • Snorkeling and Scuba

The ‘national park’ filter was a more recent addition to United’s map search feature given the increased interest we’ve received from customers over the past few months for flights to destinations where they can more easily recreate responsibly. These Map Search filters were designed to highlight the destination types that are most popular with today’s traveler, including the top national park destinations served by United. The airline operates more flights to more national park destinations than any other U.S. carrier.

In addition to the filter options available on Map Search, MileagePlus members can also use the tool to view all of their past travels with United. With the “Where I’ve Been” feature, the map will highlight all the destinations a customer has traveled to with United.

This tool was developed in direct response to customer feedback and United and Google are continuing to collaborate on enhancing this innovative map search capability. Map Search follows a number of recent innovations introduced by United to streamline the travel process. Earlier this month, United debuted its Destination Travel Guide, which allows customers to filter and view destinations’ COVID-19 related travel restrictions. Additionally, as part of its United CleanPlusSM program, the airline recently introduced touchless check-in, text alerts for passengers on standby and upgrade lists to reduce person-to-person interaction, and a new chat function to give customers a contactless option to receive immediate access to information about cleaning and safety procedures.

United Airlines adds new nonstops to Africa, India and Hawaii

United Airlines today announced plans to expand its global route network with new nonstop service to Africa, India and Hawaii. With these new routes, United will offer more nonstop service to India and South Africa than any other U.S. carrier and remains the largest carrier between the U.S. mainland and Hawaii.

Starting this December, United will fly daily between Chicago and Delhi and, starting in spring 2021, United will become the only airline to operate between San Francisco and Bangalore, India and between Newark and Johannesburg. United will also introduce new service between Washington, D.C. (Dulles), and Accra, Ghana and Lagos, Nigeria in late spring of 2021.

In the summer of 2021, United will fly nonstops four times weekly between Chicago and Kona and between Newark and Maui. And starting this week, United, the airline offering more nonstop service to Israel than any other U.S. carrier, begins new nonstop service between Chicago and Tel Aviv, the only carrier to offer this service.

United’s newly announced international routes are subject to government approval and tickets will be available for purchase on united.com and the United app in the coming weeks.

Offering nonstop service to three new destinations in Africa

United will become the only U.S. carrier serving Accra nonstop from Washington, D.C. and the only airline to serve Lagos nonstop from Washington, D.C., with three weekly flights to each destination beginning in late spring 2021. The Washington metropolitan area has the second-largest population of Ghanaians in the United States, and Lagos is the largest Western African destination from the United States. Now, with 65 different U.S. cities connecting through Washington Dulles, United will offer convenient one-stop connections to Western Africa.

United already provides seasonal, three-times-weekly service between Newark and Cape Town. By adding new daily nonstop flights between Newark and Johannesburg in spring 2021, the airline will operate more flights to South Africa than any other U.S. carrier, and will offer the only roundtrip, nonstop service from the United States to Johannesburg by a U.S carrier. These routes also offer easy connections for customers traveling to South Africa from more than 50 U.S. cities.

New nonstops to India from two U.S. cities

United has served India with nonstop service for 15 years and now builds on its existing service to Delhi and Mumbai with two new routes. Beginning December 2020, United will introduce new nonstop service between Chicago (O’Hare) and New Delhi and, for the first time ever, United customers will be able to travel nonstop between San Francisco and Bangalore starting spring 2021. Chicago has the second highest population of Indian-Americans in the United States, and customers from more than 130 U.S. cities can connect on United through O’Hare International Airport. Service from San Francisco to Bangalore connects two international technology hubs, broadening United’s west coast service to India, which also includes San Francisco to New Delhi.

New nonstop service between Chicago and Tel Aviv

Beginning, Thursday, Sept. 10, United will start brand-new three-times-weekly nonstop service between Chicago (O’Hare) and Tel Aviv. In addition to Chicago, United currently operates nonstop service between Tel Aviv and its hubs in Newark and San Francisco and will resume service between Washington (Dulles) and Tel Aviv in October. The airline operates more nonstop service between the United States and Israel than any U.S. airline.

United expanding Hawaii service to the Midwest and East Coast

As customers look to resume leisure travel options, United will make it easier than ever to travel nonstop to Maui and Kona for the 2021 summer season. With the addition of new flights between both Newark and Maui and Chicago and Kona, United will provide customers in the Midwest and U.S. East Coast with even faster and more convenient service to the Hawaiian Islands than any other airline.

United’s New Flights

Destination

UA Hub

Service

Season Start

Africa

Accra, Ghana

IAD

3x/week, 787-8

Spring 2021

Lagos, Nigeria

IAD

3x/week, 787-8

Spring 2021

Johannesburg, South Africa

EWR

Daily, 787-9

Spring 2021

India

Bangalore, India

SFO

Daily, 787-9

Spring 2021

New Delhi, India

ORD

Daily, 787-9

Winter 2020

Hawaii

Kahului, Maui

EWR

4x/week, 767-300ER

Summer 2021

Kona, Hawaii

ORD

4x/week, 787-8

Summer 2021

United strategically adds limited capacity to October cchedule

United Airlines made this announcement:

United Airlines today announced it plans to fly 40% of its full schedule in October 2020 compared to October of last year. In September, United expects to fly 34% of its full schedule.

Domestically, United plans to fly 46% of its full schedule in October 2020 compared to October of last year, compared to the 38% schedule it plans to fly domestically in September 2020. The airline also plans to resume eight routes to Hawaii, pending approval of the state’s pre-arrival COVID testing program.

Internationally, United expects to fly 33% of its schedule compared to October of 2019, which is up compared to the 29% schedule it plans to fly in September. United continues to respond to the growth in leisure travel demand by adding flights to cities in Mexico, Central America and South America.

“We continue to be data-driven and realistic in our approach to rebuilding our network,” said Ankit Gupta, United’s vice president of Domestic Network Planning. “Because October is typically a slower month for leisure travel, we’re adjusting our schedules to reflect these seasonal changes in customer demand while resuming service or adding capacity on routes where we’re seeing increased customer demand for travel.”

United is even realigning its schedule patterns with the customer in mind to match the current demand for leisure travel. In October, the airline plans to add more flights on days popular with leisure travelers looking to get a head start on long weekend getaways and will schedule fewer flights on days where demand is traditionally lower.

Domestic

  • Resuming or starting new service on nearly 50 routes, including 37 routes from United’s Chicago, Denver and Houston hubs.
  • Resuming additional service to Florida including Washington-Dulles to Sarasota and Miami, and Denver to Fort Myers.
  • Resuming service between Los Angeles and Eugene, Medford and Redmond/Bend in Oregon.

International

  • Resuming service to 14 international destinations including Bogota, Colombia; Buenos Aires, Argentina; Lima, Peru and Panama City, Panama.
  • Increasing to twice daily service between New York/Newark and Tel Aviv and resuming three-times weekly service between Washington, D.C. and Tel Aviv on October 25.
  • Resuming or increasing service to Cancun, Mexico City and Puerto Vallarta in Mexico from its hubs in Chicago, Denver, Houston, New York/Newark and Washington, D.C.

United Helps Customers Navigate Travel Restrictions with New Online, Interactive Map

 

United Airlines today introduces a new interactive map tool on united.com and the United mobile app that allows customers to filter and view destinations’ COVID-19 related travel restrictions. The Destination Travel Guide, a first among U.S. airlines, provides an interactive, color coded map to highlight if a destination is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel. Customers can easily filter destinations to view local regulations, such as social distancing and mask enforcement, as well as to see if hotels, restaurants and other leisure outlets are open to the public.

“We know it’s a challenge to keep up with the ever-changing list of travel restrictions, policies and regulations so we are offering a simple, easy tool that helps customers decide where to travel next,” said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer. “By providing the most up-to-date information on the destinations we serve, customers can compare and shop for travel with greater confidence and help them find the destinations that best fit their preferences.”

 

The Destination Travel Guide currently highlights travel restrictions and leisure offerings in the U.S. by state, and will expand to include all international destinations the airline serves in the coming weeks. Customers viewing the color-coded map can click on each state to view local regulations and travel guidances. There is also the option to filter the map by state to view specific information on each destination, including:

  • Medical certificate needed (such as negative COVID test)
  • Non-essential shops open
  • Tourism accommodation open
  • Restaurants open
  • Bars and cafes open
  • Museum and heritage sites open
  • Mask in public required
  • Physical distancing required

The new map feature follows several recent innovations from United that were designed to enhance the travel experience. As part of its United CleanPlus program, the airline recently introduced touchless check-in, text alerts for passengers on standby and upgrade lists to reduce person-to-person interaction, and a new chat function to give customers a contactless option to receive immediate access to information about cleaning and safety procedures.

Committed to Ensuring a Safe Journey
Through the United CleanPlus program, the airline is committed to putting health and safety at the forefront of every customer’s journey, with the goal of delivering an industry-leading standard of cleanliness. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind, including:

  • Requiring all travelers – including crew members – to wear face coverings and potentially revoking travel privileges for customers who do not follow these requirements, as underscored in a recent video from United CEO Scott Kirby.
  • Using state-of-the-art high-efficiency (HEPA) filters on most United mainline aircraft to circulate air and remove up to 99.97% of airborne particles.
  • Using electrostatic spraying before departure for enhanced cabin sanitation.
  • Adding a step to the check-in process, based on a recommendation from the Cleveland Clinic, requiring customers to acknowledge they do not have symptoms for COVID-19 and agree to follow our policies, including wearing a mask on board.
  • Offering customers a touchless baggage check-in experience at more than 200 airports across the United States; United is the first U.S. airline to make this technology available.

United Airlines permanently eliminates change fees

United Airlines has made this announcement:

The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

United adds new nonstop service to Florida

United Airlines has announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United’s continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

The airline will incrementally add in these flights starting November 6 with new roundtrip service from Boston, Cleveland and New York/LaGuardia to Fort Lauderdale, Fort Myers, Orlando and Tampa. In December, the airline will increase service to Florida with additional flights from Columbus, Ohio; Indianapolis; Milwaukee and Pittsburgh to Fort Myers and Tampa.

From November 6, 2020 through January 10, 2021, United will operate nonstop service from Boston, Cleveland and New York/LaGuardia to Fort Lauderdale/Hollywood, Fort Myers, Orlando and Tampa on peak days.

Route Origin Destination Departure Time Arrival Time Aircraft
Boston
Boston – Fort Lauderdale BOS FLL 8:50 AM 12:23 PM 737-800
BOS FLL 12:45 PM 4:18 PM 737-800
FLL BOS 8:30 AM 11:48 AM 737-800
FLL BOS 1:15 PM 4:33 PM 737-800
Boston – Fort Myers BOS RSW 9:00 AM 12:37 PM A320
RSW BOS 12:30 PM 3:40 PM A320
Boston – Orlando BOS MCO 9:00 AM 12:20 PM A320
BOS MCO 1:00 PM 4:20 PM 737-800
MCO BOS 8:15 AM 11:09 AM 737-800
MCO BOS 12:30 PM 3:24 PM A320
Boston – Tampa BOS TPA 8:30 AM 12:00 PM 737-800
TPA BOS 12:55 PM 3:55 PM 737-800
New York/LaGuardia
New York – Fort Lauderdale LGA FLL 9:20 AM 12:33 PM A320
LGA FLL 1:05 PM 4:18 PM A320
FLL LGA 1:25 PM 4:19 PM A320
FLL LGA 5:10 PM 8:04 PM A320
New York – Fort Myers LGA RSW 10:00 AM 1:15 PM 737-800
RSW LGA 2:06 PM 4:59 PM 737-800
New York – Orlando LGA MCO 7:59 AM 10:55 AM A320
LGA MCO 12:00 PM 2:56 PM A320
MCO LGA 8:30 AM 11:03 AM A320
MCO LGA 12:00 PM 2:33 PM A320
New York – Tampa LGA TPA 9:29 AM 12:39 PM 737-800
TPA LGA 1:35 PM 4:18 PM 737-800
Cleveland
Cleveland – Fort Lauderdale CLE FLL 9:15AM 12:12 PM 737-800
FLL CLE 1:05PM 3:58 PM 737-800
Cleveland – Fort Myers CLE RSW 9:30 AM 12:13 PM 737-800
RSW CLE 1:10 PM 3:52 PM 737-800
Cleveland – Orlando CLE MCO 9:00 AM 11:32 AM 737-800
MCO CLE 12:30 PM 2:58 PM 737-800
Cleveland – Tampa CLE TPA 8:15 AM 10:57 AM E175
TPA CLE 11:35 AM 2:10 PM E175

Beginning December 17, United plans to increase service to up to 28 daily nonstop flights with the addition of service from Indianapolis, Milwaukee, Pittsburgh and Columbus, Ohio, to Fort Myers and Tampa.

Route Origin Destination Departure Time Arrival Time Aircraft
Boston
Boston – Fort Lauderdale BOS FLL 8:50 AM 12:23 PM 737-800
BOS FLL 12:45 PM 4:18 PM 737-800
FLL BOS 8:30 AM 11:48 AM 737-800
FLL BOS 1:15 PM 4:33 PM 737-800
Boston – Fort Myers BOS RSW 9:00 AM 12:37 PM A320
BOS RSW 1:00 PM 4:39 PM A320
RSW BOS 9:00 AM 12:09 PM A320
RSW BOS 12:30 PM 3:40 PM A320
Boston – Orlando BOS MCO 9:00 AM 12:20 PM A320
BOS MCO 1:00 PM 4:20 PM 737-800
MCO BOS 8:15 AM 11:09 AM 737-800
MCO BOS 12:30 PM 3:24 PM A320
Boston – Tampa BOS TPA 8:30 AM 12:00 PM 737-800
BOS TPA 1:30 PM 5:02 PM 737-800
TPA BOS 9:30 AM 12:30 PM 737-800
TPA BOS 12:55 PM 3:55 PM 737-800
New York/LaGuardia
New York – Fort Lauderdale LGA FLL 9:20 AM 12:33 PM A320
LGA FLL 1:05 PM 4:18 PM A320
FLL LGA 1:25 PM 4:19 PM A320
FLL LGA 5:10 PM 8:04 PM A320
New York – Fort Myers LGA RSW 10:00 AM 1:15 PM 737-800
LGA RSW 1:29 PM 4:46 PM 737-800
RSW LGA 9:40 AM 12:33 PM 737-800
RSW LGA 2:06 PM 4:59 PM 737-800
New York – Orlando LGA MCO 7:59 AM 10:55 AM A320
LGA MCO 12:00 PM 2:56 PM A320
MCO LGA 8:30 AM 11:03 AM A320
MCO LGA 12:00 PM 2:33 PM A320
New York – Tampa LGA TPA 9:29 AM 12:39 PM 737-800
LGA TPA 12:29 PM 3:40 PM 737-800
TPA LGA 8:40 AM 11:22 AM 737-800
TPA LGA 1:35 PM 4:18 PM 737-800
Cleveland
Cleveland – Fort Lauderdale CLE FLL 9:15 AM 12:12 PM 737-800
CLE FLL 12:55 PM 3:52 PM 737-800
FLL CLE 9:10 AM 12:03 PM 737-800
FLL CLE 1:05 PM 3:58 PM 737-800
Cleveland – Fort Myers CLE RSW 9:30 AM 12:13 PM 737-800
CLE RSW 1:45 PM 4:27 PM 737-800
RSW CLE 10:00 AM 12:38 PM 737-800
RSW CLE 1:10 PM 3:52 PM 737-800
Cleveland – Orlando CLE MCO 9:00 AM 11:32 AM 737-800
CLE MCO 3:35 PM 6:01 PM 737-800
MCO CLE 8:45 AM 11:12 AM 737-800
MCO CLE 12:30 PM 2:58 PM 737-800
Cleveland – Tampa CLE TPA 8:15 AM 10:57 AM 737-800
TPA CLE 11:35 AM 2:10 PM 737-800
Milwaukee
Milwaukee – Tampa MKE TPA 9:15 AM 1:05 PM A319
TPA MKE 1:55 PM 3:55 PM A319
Milwaukee – Fort Myers MKE RSW 10:25 AM 2:29 PM A319
RSW MKE 3:05 PM 5:15 PM A319
Columbus
Columbus – Fort Myers CMH RSW 8:30 AM 11:05 AM E175
RSW CMH 1:30 PM 4:01 PM E175
Indianapolis
Indianapolis – Fort Myers IND RSW 9:05 AM 11:33 PM A320
RSW IND 1:30 PM 4:01 PM A320
Pittsburgh
Pittsburgh – Fort Myers PIT RSW 10:10 AM 12:50 PM E175
RSW PIT 11:50 AM 2:29 PM E175

 

United resumes flights to Munich from Newark

Munich Airport issued this statement and photos:

United Airlines promoted the resumption of its flights to Newark Airport with the Statue of Liberty, the iconic symbol of New York. An ultramodern Boeing 787-9 Dreamliner departs the Bavarian capital for the US every Monday, Wednesday, and Friday at 12:30 p.m.

Thorsten Lettnin, Managing Director Sales for Continental Europe and India at United Airlines, remarked: “We are delighted to be resuming our service between Munich and New York/Newark at the beginning of August. Having restarted flights to Washington Dulles International Airport in early July, we are now flying to our two most important hubs on the US East Coast once more. Passenger and staff safety is our top priority at United.”

 

United now cleaning flight decks with UVC lighting

United Airlines has made this announcement:

United Airlines is now cleaning pilot flight decks with Ultraviolet C (UVC) lighting technology on most aircraft at its hub airports to disinfect the flight deck interior and continue providing pilots with a sanitary work environment. The airline is using handheld, AUVCo blades from the American Ultraviolet company to kill any viruses that may reside on sensitive switches and touch screen displays within the flight deck.

United has tested a variety of uses for UVC lighting as a disinfectant and consulted with its United CleanPlus partners at the Cleveland Clinic to determine that the flight deck was the most effective use of the technology.

“Safety is our highest priority and we continue to research, test and roll out new technologies to keep our aircraft and terminals safe for both customers and crew,” said Bryan Quigley, United’s senior vice president of flight operations. “Flight decks have many working parts, screens and components that are challenging to clean with traditional hand wipes and liquids, especially for someone who isn’t a pilot. The UVC lighting gives us a faster, more effective disinfection of one of the most important areas of the aircraft.”

United currently uses electrostatic spraying to disinfect its aircraft cabins, one of the most effective techniques to clean around harder to reach surfaces, particularly overhead bins and spaces within tray tables. United’s use of UVC lighting in the flight deck – along with electrostatic spraying in the cabin – further reflects the airline’s approach of matching the right type of technology to the right settings.

This latest enhancement of using UVC lighting technology is another way United is working with its partners at the Cleveland Clinic to guide its policies and procedures on safety and cleanliness.

“United implementing UVC lighting in its flight decks is an important tactic because we know that the virus can be killed by ultraviolet light,” said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic. “It’s one more measure that we can implement to ensure that we’re doing all we can to keep passengers, flight attendants and crews safer.”

United is focused on delivering a new level of cleanliness on the ground and in the air. In addition to the initiatives mentioned above, several of the airline’s precautionary measures to further ensure a cleaner environment include:

At Check-In

  • Implementing temperature checks for employees and flight attendants working at hubs and other airports throughout the airline’s system
  • Installing sneeze guards at check-in and gate podiums
  • Promoting social distancing with floor decals to help customers stand six feet apart
  • Becoming the first airline in the world to roll out touchless check-in capabilities for customers with bags

At the Gate

  • Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • Providing hand sanitizer and disinfectant wipes
  • Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United’s hub airports
  • Enabling customers to self-scan boarding passes
  • Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
  • Introduced real-time seat assignment update text and email notifications to further United’s touchless airport experience

On Board

  • Using electrostatic spraying to disinfect most aircraft prior to flight
  • Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
  • Reducing contact between flight attendants and customers during snack and beverage service
  • Deplaning in groups of five rows at a time to reduce crowding
  • Providing onboard items including pillows and blankets upon request

United Airlines plans to resume service on more than 25 international routes in September

United Airlines today announced it plans to resume service on nearly 30 international routes in September, including flights to Asia, India, Australia, Israel and Latin America and to continue to add ways to visit popular vacation destinations in the Caribbean, Hawaii and Mexico. The airline intends to fly 37% of its overall schedule in September as compared to the same period last year and is a 4% increase in capacity compared to what is planned for August 2020. United is also extending its waiver of change fees and award redeposit fees for reservations through August 31.

“We continue to be realistic in our approach to building back our international and domestic schedules by closely monitoring customer demand and flying where people want to go,” said Patrick Quayle, United’s vice president of International Network and Alliances. “In September, we’re adding even more options for leisure travelers or those who want to visit friends and relatives, whether that’s within the United States or around the world.”

Domestically, United intends to fly 40% of its schedule. The airline plans to add more than 40 daily flights on 48 routes to locations including Austin, Texas; Colorado Springs, Colorado; and Santa Barbara, California. Additionally, United plans to resume service between the U.S. mainland and Hilo and Kauai and increase flying to Honolulu, Kona and Maui in the Hawaiian Islands.

Internationally, United intends to fly 30% of its schedule as compared to September 2019, which is a 5-point increase compared to August. The airline expects to resume service on 20 routes in Latin America and the Caribbean, including to popular vacation destinations like Cabo San Lucas and Puerto Vallarta in Mexico and to San Jose and Liberia in Costa Rica. United intends to begin new nonstop service between Chicago and Tel Aviv and resume eight routes in the Atlantic and Pacific, including the return of European service from Houston with flights to Amsterdam and Frankfurt.

U.S. Domestic

Travelers in search of more socially distant vacation options like beach, mountain and national park destinations will continue to see opportunities for leisure travel including:

  • Increasing opportunities to connect to more than 800 flights from United’s mid-continental hubs in Chicago, Denver and Houston.
  • Adding more than 40 daily flights on more than 48 routes across the United States.
  • Resuming service between the U.S. mainland and Hilo and Kauai in Hawaii
  • Increasing service between the U.S. mainland and Honolulu, Kona and Maui.

Atlantic

Internationally, United is scheduled to fly 30% of its schedule in September compared to the same period in 2019. Across the Atlantic, United plans to offer customers more opportunities to get to Europe and beyond from Chicago, Houston, New York/Newark, and San Francisco. Highlights include:

  • Launching brand-new service between Chicago and Tel Aviv (subject to government approval)
  • Resuming service between Chicago and Amsterdam.
  • Resuming service between Houston and Amsterdam and Frankfurt.
  • Resuming service between San Francisco and Munich.
  • Increasing to daily service between Chicago and Frankfurt, and between San Francisco and London.
  • Continuing service between the United States and Delhi and Mumbai (subject to government approval).

Pacific

Across the Pacific in September, United plans to re-start three-times-weekly service between Los Angeles and Sydney and passenger service between Chicago and Hong Kong (subject to government approval).

Latin America/Caribbean

Throughout Latin America and the Caribbean, United is expanding across each region by adding 20 new routes for September. Highlights of United’s schedule include:

  • Starting new service between San Juan, Puerto Rico and Chicago and Washington-Dulles.
  • Resuming service from Houston to Aguascalientes, Tampico and Veracruz in Mexico.
  • Starting new service between New York/Newark and St. Thomas.
  • Resuming service between Costa Rica and Houston and New York/Newark.
  • Adding more ways to get to Puerto Vallarta, Mexico, including resuming service from Chicago, Denver and Los Angeles.
  • Resuming service between Denver and Cabo San Lucas.
  • Increasing the number of flights between Houston and Quito, Ecuador.

Reuters: United drops its relationship with ExpressJet Airlines

On July 30, 2020, it was announced that United decided to drop its contract with ExpressJet Airlines and consolidate all its United Express ERJ 145 routes with CommutAir.

From Reuters:

“United Airlines said on Thursday it has decided to drop its contract with ExpressJet, and consolidate all of its outsourced flying on 50-seat planes with regional rival CommutAir.

The decision could be a fatal blow to ExpressJet, which will begin to wind down its operations, according to a memo from Chief Executive Subodh Karnik to employees seen by Reuters.

Reuters reported United’s choice between the two carriers on Monday, after it saw a union letter to ExpressJet pilots warning that the choice could have a “dramatic impact” on the future of ExpressJet.

In a statement on Thursday, United said CommutAir will become its sole operator of Embraer SA ERJ 145 50-seat planes, under a transition that will take a number of months.

Chicago-based United has minority stakes in both ExpressJet and CommutAir, which bring passengers from smaller markets to destinations that United itself serves on larger jets.

United was ExpressJet’s sole client, which like other global airlines is suffering from the coronavirus pandemic that has decimated air travel demand.”

Route Map: