Tag Archives: United Airlines

United introduces customer COVID-19 testing from Houston to Latin American and Caribbean destinations

United announced today it is expanding its customer COVID-19 testing efforts to include flights out of Houston to select destinations in Latin America and the Caribbean. Starting for flights departing on December 7, customers originating from George Bush Intercontinental Airport (IAH) will have the option to take a self-collected, mail-in test that meets local entry requirements for the following destinations, allowing them to reunite with family or start their vacation immediately:

  • Aruba (AUA)
  • Belize City, Belize (BZE)
  • Guatemala City, Guatemala (GUA)
  • Lima, Peru (LIM)
  • Nassau, Bahamas (NAS)
  • Panama City, Panama (PTY)
  • Roatan, Honduras (RTB)
  • San Pedro Sula, Honduras (SAP)
  • San Salvador, El Salvador (SAL)
  • Tegucigalpa, Honduras (TGU)

“Widespread testing is key to unlocking international borders and safely reopening global travel. This is particularly important for our customers in Houston, who rely on United to keep them connected with their family and friends in Latin America and the Caribbean,” said Toby Enqvist, chief customer officer for United. “We’ll continue to lead the way on testing – United was the first to announce a customer COVID-19 testing program and the first to offer free tests on flights across the Atlantic – and we’ll look at new, innovative ways to make the travel experience even safer.”

The self-collected, mail-in COVID-19 test is $119. The test will be administered by Advanced Diagnostic Laboratory (ADL) and processed at their COVID-19 testing laboratory in San Antonio, Texas. United will reach out to customers 14 days ahead of their flights to provide instructions on ordering a test and the testing process. United encourages customers to research the local requirements for further questions specific to their destination. Customers are advised to take the tests 72 hours before departure and should expect to receive results via email within 24-48 hours of mailing in their test.

“As the energy capital of the world and most diverse city in the United States, Houston plays an influential role in linking global economies,” said Sylvester Turner, City of Houston mayor. “As we fight against a second wave of the coronavirus, the private and public sectors, with guidance from public health experts, must work collaboratively and judiciously to reopen the global economy. Although a vaccine would be the ultimate solution, United’s expansion of its customer testing program is a step in the right direction. I commend United for their leadership and forward-thinking.”

ADL’s self-collection kit includes a plastic tube, a nasal swab and instructions on how to properly collect a specimen. ADL’s telehealth system will be available to support customers traveling to countries that require a health care professional to supervise the COVID-19 test. United has worked closely with officials in each country to ensure that any customer – both visitors and nationals returning home – who tests negative will be able to enter the country.

“Accurate and reliable testing is not only critical to reducing the spread of COVID-19, but essential in helping get this virus under control,” said Stan Crawford, chief operations officer for ADL. “We are invested in United’s commitment to ensuring customers not only meet their destination’s entry requirements but that, when they do travel, they do so in a way that is safer.”

United Airlines aircraft photo gallery:

First United Airlines flight offering free transatlantic COVID-19 testing takes off

United customers traveling on flight 14 from Newark Liberty International Airport (EWR) to London Heathrow (LHR) on November 16 were the first to experience the airline’s free transatlantic COVID-19 testing pilot program. The airline provided rapid tests to every passenger over 2 years old and all crew members on board, free of charge, guaranteeing everyone* on the flight tested negative prior to departure.

“These flights are a good proof-of-concept for governments around the world that are considering making testing part of the travel experience,” said Toby Enqvist, chief customer officer for United. “Expanding our testing efforts with pilot programs like this one not only helps guarantee passengers* onboard test negative for COVID-19, it also adds another element to our layered approach to safety and demonstrates a way to work within quarantines to key international destinations.”

The rapid Abbott ID Now COVID-19 test – administered by Premise Health – was offered onsite at a testing facility, located at the Newark United Club near Gate C93. The test will continue to be used with passengers traveling on United Flight 14, departing at 7:15 p.m., Mondays, Wednesdays and Fridays for the next four weeks. Customers booking these flights will have the option to confirm their willingness to participate in the trial or be accommodated on another flight. Customers who opt-in will receive information prior to travel in order to schedule a testing appointment at least three hours before their flight departs. All customers are still subject to current U.K. entry requirements, including the 14-day quarantine rule. For more information on the testing program, please visit united.com/covid-testing.

United has invited governments on both sides of the Atlantic to observe this pilot program and to assess its effectiveness as an alternative to mandatory quarantines and travel restrictions. United has seen a positive impact on travel demand and significant increases in customer load factors as well as revenue when testing options are available.

Before the pandemic, United operated six daily flights between Newark and London Heathrow on a 767-300ER (76L), offering not only the most frequency among U.S. carriers, but also the most business class and Premium Economy seats.

Since the start of the pandemic, United has been a leader among U.S. airlines in enacting new policies and innovations designed to keep employees and passengers safe when traveling. It was the first U.S. airline to mandate masks for flight attendants, quickly followed by all customers and employees. United was also among the first U.S. carriers to announce it would not permit customers who refused to comply with the airline’s mandatory mask policy to fly with them, while the face mask policy is in place. United was also the first U.S. airline to roll out touchless check-in for customers with bags and the first to require passengers to take an online health self-assessment before traveling. Additionally, last month, the airline announced it will apply Zoono Microbe Shield, an EPA registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to its entire mainline and express fleet before the end of the year.

For more details on all the ways United is helping to keep customers safe during their journey, please visit united.com/cleanplus.

* Indicates all customers over 2 years of age

Video:

United Airlines is now using new Clorox® electrostatic sprayers to disinfect airport terminals

United Airlines made this announcement:

As part of the United CleanPlus commitment to enhancing safety for travelers both onboard and at the airport, United Airlines is now using the Clorox® Total 360® System to disinfect terminals at 35 of the airline’s busiest airports. This electrostatic spraying system is similar to the electrostatic spraying technology used onboard aircraft and will be used to spray surfaces in ticketing lobbies, terminals, gate rooms, employee spaces and United Club locations. The disinfecting solution is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19. Through its United CleanPlus program, United has been working closely with Clorox and the Cleveland Clinic since early May to consult on all its cleaning and disinfection protocols. The airline currently uses Clorox Disinfection Wipes on all mainline aircraft and in United Club locations.

The Clorox® Total 360® System charges and atomizes the Clorox disinfecting solutions to deliver a powerful flow of charged particles that attract to surfaces with a force stronger than gravity. This allows the product to reach and uniformly coat germ-prone surfaces, including areas that conventional trigger sprays may easily miss. United expects all 35 airports will be using the systems every night beginning in early December and plans to expand to additional airports in early 2021.

The Clorox® Total 360® System charges and atomizes the Clorox disinfecting solutions to deliver a powerful flow of charged particles that attract to surfaces with a force stronger than gravity. This allows the product to reach and uniformly coat germ-prone surfaces, including areas that conventional trigger sprays may easily miss. United expects all 35 airports will be using the systems every night beginning in early December and plans to expand to additional airports in early 2021.

Using Clorox products is only one of the ways United is working to enhance customer safety in its airports. The carrier is also providing antimicrobial gloves to Ramp and Baggage Service employees to offer an additional protection layer against SARS-CoV-2, the virus that causes COVID-19. Every ramp and baggage service employee will receive a pair of washable, reusable gloves that are effective for up to six months. Additional measures United has taken since the start of the pandemic to create a safer environment in its airports include:

  • In April:
    • United began installing hand sanitizer stations throughout terminals and plexiglass dividers at service areas. The airline also started placing signage around the airports to inform customers of safety measures that are in place.
  • In May:
    • United was the first U.S. carrier to introduce touchless check-in kiosks that allow customers to check-in, including if they are checking bags, without touching anything besides their own mobile device.
  • In June:
    • United became the first U.S. airline to require customers take a health self-assessment during the check-in process.
  • In July:
    • United expanded its policy requiring all customers wear masks onboard to in its terminals and stated that customers who refused to comply with this policy may be placed on an internal travel restriction list while the policy is in place.
    • United began automated text notifications to customers waiting on seat assignments, reducing touchpoints between customers and employees.
  • Most recently:
    • United was the first U.S. airline to announce that it would offer COVID-19 tests for customers, starting with flights to Hawaii from San Francisco.

United to return to New York’s JFK International Airport

United Airlines announced today that it will be returning service to New York City’s John F. Kennedy Airport (JFK) on February 1, 2021 with nonstop service to the west coast. The airline’s entry back into JFK after five years reflects not only its strong commitment to the New York City area, but a continuation of aggressively and strategically managing the impact of COVID-19 by increasing service to and from the places where customers want to fly. The new United service will operate out of Terminal 7.

Effective February of next year, United will serve both JFK to Los Angeles International Airport (LAX) and JFK to San Francisco International Airport (SFO) with two round-trips for each west coast city. The flights will utilize the reconfigured Boeing 767-300ER aircraft on the routes offering customers an extended premium cabin featuring 16 additional United Business class seats –providing all-aisle-access seating – bringing the total premium cabin seat count to 46. The aircraft will also feature 22 United Premium Plus® seats, 47 Economy Plus® seats and 52 Economy seats. United offers the most premium seats between the New York City area and Los Angeles and San Francisco markets.

United service from JFK*

Flight

Depart

Time

Arrive

Time

UA 521

UA 523

JFK

8:00 a.m.

5:10 p.m.

San Francisco

11:37 a.m.

8:47 p.m.

UA 515

UA 517

JFK

9:00 a.m.
7:00 p.m.

Los Angeles

12:29 p.m.

10:29 p.m.

United service from West Coast*

Flight

Depart

Time

Arrive

Time

UA 520

UA 522

San Francisco

9:10 a.m.

1:30 p.m.

JFK

5:40 p.m.

10:00 p.m.

UA 514

UA 516

Los Angeles

7:30 a.m.

2:30 p.m.

JFK

3:50 p.m.

10:50 p.m.

*Schedule times subject to change/government approval

 

United adds over 1,400 domestic flights due to Thanksgiving demand

United Airlines expects the week of November 23, 2020 will be its busiest since March as customers travel to visit friends and family for the Thanksgiving holiday. This year, United is anticipating approximately 50% of United customers flying for Thanksgiving are booking travel less than 30 days prior to departure compared to last year when around 40% of Thanksgiving travelers booked less than 30 days before departure. To help customers reconnect with loved ones this holiday season, United is adding more than 1,400 domestic flights during the week of Thanksgiving and is monitoring bookings in real-time to swap in larger aircraft when needed to accommodate last-minute demand.

“We know that for many customers, this holiday season may be their first time back on a plane since the start of the pandemic, and we’re committed to helping provide flexibility and a safer, clean, travel experience,” said Ankit Gupta, United’s vice president of Network Planning and Scheduling. “While this holiday travel season looks quite different than recent years, we’re continuing to follow the same playbook we have all year long – watching the data and adding more flights, adjusting schedules and leveraging larger aircraft to give customers more ways to reunite with family or reach their destinations.”

In December, the airline expects to see a similar travel pattern with customers booking holiday vacations closer to departure opting for warmer weather and ski destinations in the United States, the Caribbean and Mexico. Popular destinations include cities in Florida, Hawaii, Colorado, Montana, Costa Rica, Mexico, Puerto Rico and the Dominican Republic. United expects to fly 48% of its overall schedule in December compared to 2019, adding more than 140 daily flights and increasing capacity on more than 350 routes.

December Domestic Schedule Highlights

In December, United intends to fly 52% of its domestic schedule compared to December 2019, which is a 3-point increase compared to November 2020.

One of the biggest changes holiday travelers may notice this year are additional flights on peak travel days from United’s Chicago, Denver, Houston and Washington Dulles gateways. The airline is adding more departures to provide customers with more options to get to their destination this holiday season. With these changes, United expects to operate more than 200 additional departures on peak days during the holiday period. Highlights of United’s December schedule include:

  • Additional service to popular warm-weather destinations in Florida and Hawaii, including: Fort Lauderdale/Hollywood, Fort Myers, Tampa, Miami and Palm Beach in Florida and Honolulu, Maui, Kona and Lihue in Hawaii.
  • In Hawaii, United will reintroduce service between Los Angeles and Hilo, Chicago and Maui, as well as between Newark and Honolulu for the holiday period. United will also increase service on 13 Hawaii routes beginning December 17.
  • United will also begin six new routes between Fort Myers, Florida and Columbus, Indianapolis, Milwaukee and Pittsburgh, between New York/LaGuardia and Palm Beach, and between Milwaukee and Tampa beginning December 17.
  • United will increase service to popular ski destinations, including Aspen, Jackson Hole, Steamboat Springs and Vail, with over 580 weekly roundtrips beginning December 17.

December International Schedule Highlights

In December, United intends to fly 43% of its international schedule compared to December 2019, which is a 4-point increase compared to November 2020. The airline is seeing an increase in demand to beach destinations internationally as well, specifically to Central America, Mexico and the Caribbean. December international schedule highlights include:

  • Operating 40 additional daily international roundtrips compared to November.
  • Launching 36 new and returning routes including eight new destinations in Latin America.
  • Increasing service on 84 additional routes to 33 destinations in Latin America including Liberia, Cancun, Aruba, Nassau and Punta Cana.
  • Growing service to India, with new nonstop service between Chicago and New Delhi starting December 10 and increasing service between San Francisco and New Delhi to daily.
  • Increasing service between San Francisco and Taipei; Los Angeles and Sydney; and New York/Newark and Brussels, Belgium.

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use. The latest research demonstrates that United’s aircraft are among the safest of public indoor environments. A recent study conducted by the U.S. Department of Defense (DOD) revealed the risk of COVID-19 exposure on board aircraft is almost zero due to United’s advanced air filtration systems, required mask-wearing and the airline’s diligent cleaning protocols.

United Airlines aircraft photo gallery:

 

United Airlines launches world’s first free transatlantic COVID-19 testing pilot

United Airlines today announced the world’s first free transatlantic COVID-19 testing pilot program for customers. From November 16 through December 11, the airline will offer rapid tests to every passenger over 2 years old and crew members on board select flights from Newark Liberty International Airport (EWR) to London Heathrow (LHR), free of charge. Anyone who does not wish to be tested will be placed on another flight, guaranteeing everyone on board other than children under two will have tested negative before departure.

United will share customer feedback of this pilot with governments on both sides of the Atlantic to further demonstrate the effectiveness of these programs as an alternative to mandatory quarantines or duplicative travel restrictions. United has seen a positive impact on travel demand and significant increases in customer load factors and revenue when testing options are available.

United will collaborate with Premise Health, who will administer the rapid testing pilot program for the EWR-LHR flight. The test will be given to passengers traveling on United Flight 14, departing at 7:15 p.m., Mondays, Wednesdays and Fridays. Appointments for the test are required, and customers are advised to schedule their tests at least three hours before their flight. An on-site testing facility will be located at the Newark United Club near Gate C93.

Before the pandemic, United operated six daily flights between New York/Newark and London on a 767-300ER (76L), offering not only the most frequency among U.S. carriers but also the most business class and Premium Economy seats.

United was the first airline to announce optional pre-flight COVID-19 testing for customers. Earlier this month, the airline started offering customers traveling from San Francisco International Airport to Hawaii the option to take a same-day, pre-flight rapid test at the airport or a conveniently located drive-through test, for a fee. The program allows customers with a negative result to bypass Hawaii’s mandatory quarantine requirements and enjoy their time on the islands sooner. In the first 10 days, October 15 – 25, the San Francisco to Hawaii flights have seen a nearly 95% increase in passengers compared to the prior two-week period. United believes these positive trends illustrate a strong and pent-up demand for travel, customers’ willingness to use pre-flight COVID-19 testing and the importance of these programs as a means of opening borders.

And just last week, United participated in a successful test program between Newark and London of CommonPass, a digital health pass, aimed at enabling safer travel and the reopening of international borders. Customers who chose to participate in the program were able to seamlessly provide their COVID-19 test results to relevant governments.

Since the start of the pandemic, United has been a leader among U.S. airlines in enacting new policies and innovations designed to keep employees and passengers safer when traveling. It was the first U.S. airline to mandate masks for flight attendants, quickly following with all customers and employees. United was also among the first U.S. carriers to announce it would not permit customers who refused to comply with the airline’s mandatory mask policy to fly with them while the face mask policy is in place. United was also the first U.S. airline to roll out touchless check-in for customers with bags and the first to require passengers to take an online health assessment before traveling. And last month, the airline announced it will apply Zoono Microbe Shield, an EPA registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to its entire mainline and express fleet before the end of the year.

Images: United Airlines.

 

United Airlines announces eight new routes and increases flights to 19 destinations in the Caribbean, Central America and Mexico

United Airlines today announced a significant expansion of its winter international schedule, introducing eight new routes and adding flights to 19 destinations in Mexico, the Caribbean and Latin America. Starting in December, United will begin new nonstop service between Los Angeles and San Jose, Costa Rica and San Pedro Sula, Honduras; between Denver and Belize City, Belize and San Jose, Costa Rica; between Washington D.C. and Santo Domingo, Dominican Republic, and returning service between Cleveland and Cancun, Mexico. In January, United will begin new nonstop service between Liberia, Costa Rica and both Los Angeles and San Francisco. The new flights are subject to government approval.

Adding service to seven beach destinations in Mexico

This winter, United is also adding more flights to some of Mexico’s most popular beach destinations including Cancun, San Jose del Cabo and Puerto Vallarta and is adding more weekend service to Cozumel from Chicago, Denver and Houston.

  • Restarting nonstop year-round service between Cleveland and Cancun on December 19.
  • Restarting service between Houston and Mazatlán on December 19.
  • Increasing service between Chicago and Cozumel, San Jose del Cabo and Puerto Vallarta.
  • Increasing service between Denver and Cancun, Cozumel, San Jose del Cabo and Puerto Vallarta.
  • Increasing service between Houston and Acapulco, Cancun, Cozumel, San Jose del Cabo, Puerto Vallarta and Zihuatanejo
  • Increasing service between Los Angeles and Cancun, San Jose del Cabo and Puerto Vallarta.
  • Increasing service between New York/Newark and Cancun, San Jose del Cabo and Puerto Vallarta.
  • Increasing service between San Francisco and Cancun.
  • Increasing service between Washington Dulles and Cancun.

Increasing service between Washington and the Caribbean

Beginning, December 17, United will start daily, year-round service between Washington-Dulles and Santo Domingo, Dominican Republic. From Washington, United offers nonstop service to 10 Caribbean destinations for the winter season including daily service to Punta Cana, Grand Cayman, Nassau, Montego Bay, Aruba, Turks and Caicos and San Juan, as well as weekend service to St. Thomas and St. Maarten. In addition to its extensive Caribbean network from Washington, United also serves Cancun, Mexico and San Jose, Costa Rica.

Connecting Denver to more Latin American destinations

Denver-area travelers now have more nonstop opportunities to get to Latin America than ever before. With its new service to Belize and San Jose, United now offers nonstop service to eight destinations in Latin America from Denver.

  • Starting new nonstop service between Denver and Belize City, Belize.
  • Starting new nonstop service between Denver and San Jose, Costa Rica.
  • Continuing nonstop service between Denver and Cancun, Cozumel, Puerto Vallarta, San Jose del Cabo, Nassau and Liberia.

More options for West Coast customers to Central America

This winter, United will start brand-new nonstop flights connecting the Western U.S. with two popular leisure destinations in Costa Rica, enabling the airline to offer new options for customers planning travel to Central America.

  • Starting new Saturday service between Los Angeles and San Jose, Costa Rica on December 19, which expands to daily service on January 5, 2021.
  • Starting new three-times weekly service between Los Angeles and San Pedro Sula, Honduras on December 17, 2020.
  • Starting new Saturday service between San Francisco and Liberia, Costa Rica on January 9, 2021.
  • Starting new three-times weekly service between Los Angeles and Liberia, Costa Rica on January 8, 2021.
  • Increasing to ten-times weekly service between Los Angeles and Guatemala City, Guatemala.
  • Increasing to eleven-times weekly service between Los Angeles and San Salvador, El Salvador.
  • Increasing to twice daily service between Washington and San Salvador.

 

United Airlines starts customer COVID-19 testing program at San Francisco International Airport

United Airlines made this announcement:

Today, customers traveling on United from San Francisco International Airport to Hawaii were the first to experience the airline’s COVID-19 pilot testing program, allowing customers who return a negative result to bypass the state’s mandatory quarantine requirements and enjoy their time on the islands sooner. In collaboration with San Francisco International Airport, customers now have the option to take a same-day, pre-flight rapid test at the airport or a conveniently-located drive-through test at United’s San Francisco Maintenance Center ahead of their trip. United has been approved by the Hawaii Department of Health as a trusted testing and travel partner and was the first U.S. carrier to announce its plans to make COVID-19 tests available to customers.

“There’s no doubt that COVID-19 has changed the travel experience, and United is committed to innovating to help customers continue to travel where they want to go in a way that is safe,” said Toby Enqvist, Chief Customer Officer at United. “In partnership with the San Francisco Airport, we look forward to helping re-open the Hawaiian economy, and look forward to making testing options more broadly available to our customers so we can continue to connect people and unite the world.”

Protecting the health and safety of our passengers is our highest priority, and we are proud to partner with United Airlines and their health providers to offer onsite rapid and drive-through testing for United’s passengers to Hawaii,” said SFO Airport Director Ivar C. Satero. “This collaboration of airlines, airports, and health providers truly creates a model for air travel that gives passengers a new level of confidence. My thanks go out to the entire team who helped us to take this important step forward.”

Preflight testing for customers traveling to Hawaii

United, working alongside with San Francisco International Airport, will make two tests available to customers traveling to Hawaii: a rapid test option taken at the airport on the day of travel or a drive-through test conducted at the airport 48-72 hours before departure. Customers who produce a negative test result through either option will be exempt from quarantine requirements in Lihue, Maui and Honolulu. Customers traveling to Kona will be required to take a second complimentary test when they arrive to the island to avoid quarantining.

The rapid Abbott ID NOW COVID-19 test – administered by GoHealth Urgent Care and their partner Dignity Health – is available at an onsite testing facility located in SFO’s international terminal prior to security. Customers based in San Francisco can schedule their visits online and will receive their results in approximately 15 minutes. The onsite testing facility will be open from 8 a.m. to 6 p.m. PT daily and customers are advised to make an appointment at least three hours before their flight, as no walk-in appointments will be available.

Customers taking the drive-through test option – administered by Color – can schedule an appointment in advance online and should make the appointment for 48-72 hours before their flight departs. Walk in appointments will not be available. Once a customer takes the test, they will receive an electronic copy of their results in 24-48 hours. The testing facility is located at United’s San Francisco Maintenance Center parking lot at 800 S Airport Blvd – a short drive away from the airport. Customers must take the test within 72 hours of their flight’s departure and will receive their results electronically.

Halfway to Hawaii

As the state of Hawaii begins to reopen, United is also resuming its popular Halfway to Hawaiigame. Customers will calculate the point when their flight is midway to the islands and those who guess correctly will receive a Hawaiian-themed amenity kit*. United is bringing the game back today on flights from Chicago O’Hare to Honolulu and on flights from San Francisco to Honolulu, Maui and Kona, and will expand to all other Hawaii bound flights in the coming weeks.

United currently offers more flights to Hawaii than any other carrier including daily service between San Francisco and Honolulu (HNL), Maui (OGG) and Kona (KOA). Today, the airline also resumed service to Lihue (LIH).

United Airlines shifts from surviving the COVID-19 crisis to positioning to lead the rebound

United Airlines made this announcement:

United Airlines (UAL) today announced third-quarter 2020 financial results. Since the beginning of the crisis, the company has been at the forefront of the industry in delivering on its three-pillar strategy of building and maintaining liquidity, minimizing cash burn and variabilizing its cost structure. Achieving these objectives has supported the airline’s ability to manage the crisis as well as or better than its competitors and positions United to lead the industry when demand for air travel returns.

In addition, United expects that third-quarter revenue performance will be the best, even in a historically difficult environment, among our large network competitors – once they have all reported their quarterly results. By almost any revenue measure, the company expects on a year-over-year basis, with our total unit revenue of down 26 percent, passenger unit revenue of down 47 percent, cargo revenue of up 50 percent and loyalty revenue of down 45 percent to be stronger results than those that will be achieved by each of our legacy competitors.

“Having successfully executed our initial crisis strategy, we’re ready to turn the page on seven months that have been dedicated to developing and implementing extraordinary and often painful measures, like furloughing 13,000 team members, to survive the worst financial crisis in aviation history,” said United CEO Scott Kirby. “Even though the negative impact of COVID-19 will persist in the near term, we are now focused on positioning the airline for a strong recovery that will allow United to bring our furloughed employees back to work and emerge as the global leader in aviation.”

United CleanPlus: Keeping Our Customers and Employees Safe

  • Partnered with the Defense Advanced Research Projects Agency (DARPA) to study how effectively the unique airflow configuration on board an aircraft can prevent the spread of aerosolized particles among passengers and crew.
  • Only airline maximizing ventilation systems by running the auxiliary power on mainline aircraft during the entire boarding and deplaning process, so our customers and crew get the important safety benefits provided by high-efficiency particulate air (HEPA) filtration systems.
  • First U.S. airline to announce the launch of a COVID-19 pilot testing program for customers traveling on United from San Francisco International Airport (SFO) to Hawaii.
  • Added Zoono Microbe Shield, an EPA-registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to the airline’s already rigorous safety and cleaning procedures and expects to add the coating to the entire mainline and express fleet before the end of the year.
  • Since COVID-19 began, first major U.S. airline to require flight attendants to wear masks onboard, and among first to require all customers to wear masks onboard. In the third quarter, extended mask requirements to require customers to wear a face covering in the more than 360 airports where United operates around the world, including United customer service counters and kiosks, United Club locations, United’s gates, and baggage claim areas.
  • Launched the United Automated Assistant, a new chat function that gives customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19.
  • Began cleaning pilot flight decks with Ultraviolet C (UVC) lighting technology on most aircraft at hub airports to disinfect the flight deck interior and continue providing pilots with a sanitary work environment.

Pillar 1 Raising and Maintaining Liquidity

  • Since March, the company has raised over $22 billion through commercial debt offerings, stock issuances and the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) Payroll Support Program grant and loan, among other items.
  • The company’s total available liquidity1 at the end of the third quarter 2020 was approximately $19.4 billion.
  • Entered into the first-of-its-kind loyalty backed transaction, borrowing $6.8 billion secured against MileagePlus Holdings in the form of a $3.8 billion bond and a $3.0 billion term loan.
  • Secured the ability to borrow $5.2 billion with the U.S. Treasury under the CARES Act loan program between now and March 2021 and expects to have the ability to increase the borrowing capacity up to $7.5 billion, subject to government approval.
  • Entered into an agreement with CDB Aviation to finance, via a sale leaseback transaction, two Boeing 787-9 and ten Boeing 737 MAX aircraft that are currently subject to purchase agreements between United and The Boeing Company.

Pillar 2 Minimizing Cash Burn

  • Reduced total operating costs by 59 percent versus the third quarter of 2019. Excluding special charges2, reduced operating costs by 48 percent versus the third quarter of 2019.
  • Achieved target average daily cash burn3 during the third quarter of $21 million plus $4 million of average debt principal payments and severance payments per day, compared to second-quarter average daily cash burn of $37 million plus $3 million of debt principal payments and severance payments per day.

Pillar 3 Variabilizing Cost Structure

  • Reduced non-labor operating expenses, excluding special charges and depreciation, by 63 percent in the third quarter, against a capacity reduction of 70 percent.
  • Restructured and significantly reduced our management and administrative functions. These reductions are expected to be largely permanent, even as demand recovers.
  • Reached a landmark agreement with its pilot group that avoids furloughs by securing flexibility in work hours, while also reaching agreements to provide a path to early retirement and reduce expense through voluntary leave of absence programs. These agreements position the company to rebound quickly when demand returns.
  • Created a program with the Association of Flight Attendants (AFA) that reduced 3,300 flight attendant furloughs while allowing the company to react more quickly to network changes.
  • Reduced furloughs of International Association of Machinists and Aerospace Workers (IAM) represented employees through an agreement that incentivizes employees to take a leave of absence.
  • Worked with the union representing dispatchers to reduce furloughs and create staffing flexibility as demand returns through an agreement that allows dispatchers to voluntarily reduce their work schedules.
  • Offered employees comprehensive voluntary separation packages, retirement packages and/or extended leaves of absence with approximately 9,000 employees opting to participate.

Third-Quarter Financial Results

  • The company had a net loss of $1.8 billion, and an adjusted net loss4 of $2.4 billion.
  • Total operating revenues were down 78 percent year-over-year, on a 70 percent decrease in capacity year-over-year.
  • Passenger revenue was down 84 percent year-over-year.

Expanding Customer Benefits

  • First among U.S. global airlines to permanently eliminate change fees on all standard economy and premium cabin tickets for travel within the U.S., and starting January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service.
  • First U.S. airline to introduce the Destination Travel Guide, a new interactive map tool on united.com and the United mobile app that allows customers to filter and view destinations’ COVID-19 related travel restrictions.
  • First U.S. airline to introduce an interactive map feature for customers on united.com, powered by Google Flight Search Enterprise Technology, to easily compare and shop for flights based on departure city, budget and location type. Customers can simultaneously compare travel to various destinations in a single search.
  • Announced plan to continue installing Polaris Business Class on Boeing 787 fleet.

Reimagining Our Route Network

  • Announced 28 new domestic routes and 9 new international routes.
  • Resumed nonstop service on 146 domestic routes.
  • Resumed and/or launched service on 78 international routes to 33 destinations in 18 countries around the world, including: Aruba, Belgium, Brazil, Canada, China, Costa Rica, Dominican Republic, El Salvador, French Polynesia (Tahiti), Guatemala, Honduras, India, Ireland, Jamaica, Philippines, Singapore, South Korea and Switzerland.
  • Compared to June, United had nonstop service in 127 more domestic and 29 more international markets in July, 157 more domestic and 57 more international markets in August, and 151 more domestic and 80 more international markets in September.
  • Announced increased service to China from two to four weekly flights between San Francisco and Shanghai’s Pudong International Airport. Once service resumes, United will be the only U.S. airline flying to mainland China directly.
  • Announced plans to expand global route network with new nonstop service to Ghana, Hawaii, India, Nigeria, and South Africa. With these new routes, United will offer more nonstop service to India and South Africa than any other U.S. carrier and remain the largest carrier between the U.S. mainland and Hawaii.
  • Announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh, and Columbus, Ohio to four popular Florida destinations.
  • Announced plans to fly roughly 40 percent of its full schedule in October 2020 compared to October of last year.
  • Increased cargo revenue by 50 percent by leveraging international flying and deploying strategic international cargo-only missions.

Doing Our Part to Help Fight COVID-19 Since Crisis Began

  • Booked over 2,900 free flights for medical professionals to support COVID-19 response in New Jersey/New York and California.
  • More than 19.2 million miles donated by MileagePlus members and 7.6 million miles matched by United to help organizations providing relief during COVID-19.
  • Donated nearly 1.2 million pounds of food from United Polaris lounges, United Club locations, and catering kitchens to local food banks and charities.
  • Over 7,500 face masks were made from upcycled unused employee uniforms.
  • More than 800 gallons of hand sanitizer produced by United employees in San Francisco for use by United employees.
  • Donated 15,000 pillows, 2,800 amenity kits, and 5,000 self-care products to charities and homeless shelters.
  • More than 2.2 million pounds of food and household goods were processed by United employees at the Houston Food Bank.
  • Flew more than 146.8 million pounds of medical equipment and personal protective equipment (PPE) and 3.1 million pounds of supplies to support military troops.
  • More than 2,400 United employees worldwide have volunteered, with over 33,400 hours served.
  • United began flying a portion of its Boeing 777 and 787 fleet as dedicated cargo charter aircraft, as of March 19, to transfer freight to and from U.S. hubs and key international business locations. Since then, we have operated over 6,500 cargo-only flights and moved over 223 million pounds of a variety of goods.
  • Through a combination of cargo-only flights and passenger flights, United has transported more than 401 million pounds of freight, which includes 154 million pounds of vital shipments, such as medical kits, PPE, pharmaceuticals and medical equipment, and more than 3 million pounds of military mail and packages.

United Airlines resumes nonstop service between San Francisco and Shanghai

United Airlines has announced it will start nonstop service to China four-times weekly between San Francisco and Shanghai’s Pudong International Airport. Beginning Oct. 21, 2020, United will operate four weekly nonstop flights with Boeing 777-300ER aircraft from San Francisco to Shanghai on Wednesdays, Fridays, Saturdays and Sundays. Customers traveling from Shanghai will return to San Francisco on Mondays, Tuesdays, Fridays and Sundays. Tickets are available for purchase on united.com and the United mobile app.

United will continue operating four weekly flights between San Francisco and Shanghai and beginning October 21, will no longer be required to stop in Seoul. United offered more service to China than any other U.S. carrier prior to suspending service in February due to COVID-19. In 2019, United operated five daily flights between Shanghai and its hubs in San Francisco, Los Angeles, Chicago and New York/Newark.

United service to Shanghai*

Flight

Depart

Day

Time

Arrive

Time

UA 857

San Francisco

Weds., Fri.,
Sat., Sun.

11:50 a.m.

Shanghai

4:30 p.m.+1 day

UA 858

Shanghai

Mon., Tues.,
Fri., Sun.

1:30 p.m.

San Francisco

9:30 a.m.

*Schedule times subject to change

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