Tag Archives: United Airlines

A Message from United’s Oscar Munoz and Scott Kirby

Oscar Munoz, Chief Executive Officer, and J. Scott Kirby, President, on March 27 issued the following message to nearly 100,000 United Airlines employees:

To our United Family:

On march 27, Congress passed an emergency COVID-19 response bill that includes significant financial backing for the airline industry. This decisive, bipartisan action by our elected leaders in Washington, D.C. is good news for our country, our economy, our health care system, our industry, and importantly our family here at United Airlines.

The impact of COVID-19 on demand for air travel has been dramatic and unprecedented – far worse than even the aftermath of 9/11. This federal assistance buys us time to adapt to this new environment and assess how long it will take for our economy to begin to recover. But, what this means for you right now is that *United will not conduct involuntary furloughs or pay cuts in the U.S. before September 30th*.

Everyone had a role in this effort and, as you always do, you came through for us. While Oscar, Scott, our union leaders and our government affairs and regulatory teams worked around-the-clock, on behalf of all of you, to educate leaders in the federal government about the unique and dramatic impact the COVID-19 outbreak has had on United Airlines, our United Airlines family sprang into action.

Your participation in the last few days was critical. More than 30,000 of you sent more than 100,000 messages to your representatives in Congress and another 5,000 signed a petition for international employees and retirees. Our union leaders also activated their organizations to amplify the message for the good of our company. The speed at which everyone stepped up and acted was remarkable and shows that when we come together, we can accomplish incredible things for our company. Thank you for what you did to help in getting this legislation passed.

We also wanted to pause and thank you for performing at your best to take care of our customers and each other through all of this uncertainty. Our operations teams have literally been on the front lines of this crisis, working directly with our customers and helping them navigate the ever-changing series of schedule adjustments, government mandates and restrictions on places prohibiting travel.

Specifically, our pilots, flight attendants, airport agents, ramp service, technicians and catering teams are showing up at airports all across the country, every day, helping customers and one another, and looking for opportunities to do the right thing. But they’re not the only ones who continue to go the extra mile in these trying times – it should be no surprise that our contact center employees have been particularly tested, handling nearly one million calls in the last two weeks alone. Through it all, they are doing what they do best: being there for our customers and remaining upbeat and positive.

Across the board, we’ve never been prouder of this team and what we stand for but unfortunately our work is just beginning. As we look forward, the lessons of past disruptions like 9/11 tell us that we can’t pretend that we are out of the woods. Things are very different today than they were just four weeks ago.

The global economy has taken a big hit, and we don’t expect travel demand to snap back for some time. Our April schedule is already cut by more than 60% and we expect our load factors to fall into the teens or single digits even with 60% less capacity. We are currently planning to make even deeper cuts in May and June.

And, based on how doctors expect the virus to spread and how economists expect the global economy to react, we expect demand to remain suppressed for months after that, possibly into next year.  We will continue to plan for the worst and hope for a faster recovery but no matter what happens, taking care of each of our people will remain our number one priority.  That means being honest, fair and upfront with you: if the recovery is as slow as we fear, it means our airline and our workforce will have to be smaller than it is today.

Amid these questions about United’s future and this disruption to our daily routines, we feel it’s more important than ever to connect with you. Social distancing makes that challenging, of course, but our team has found a way for us to use technology to host a “virtual town hall” next Thursday, April 2nd, where we can talk more about these challenges and answer your questions. We’ll soon have more details on timing and how you can participate. We hope you will.

We remain in the business of serving people even when there are fewer people traveling. And even in this time of uncertainty, some things are constant: we still have the best airline professionals in the world; we still put our customers at the center of everything we do; we still operate in the best hubs; and we still have a deep-seated culture of caring for one another.

So when travel demand returns – and it will return – we will bounce back and be ready to accelerate towards our goal of becoming the best airline in the history of aviation.

Thank you for all you do.

Oscar and Scott

In other news, from United on social media:

This is one of many flights we are operating to bring Americans home during these challenging times. We coordinated with the U.S. Department of State and the Peruvian government to operate charter flights between the U.S. and Lima, Peru. We plan to operate additional charter flights between the U.S. and other countries throughout the week as we work to support the U.S. Department of State efforts to bring Americans home.

United reinstates some international flights to help stranded passengers

United Airlines has made this announcement:

While travel demand continues to drop and United continues to adjust its schedules accordingly, the airline knows some people around the globe are displaced and still need to get home. While United’s international schedule will still be reduced by about 90% in April, the airline will continue flying six daily operations to and from the following destinations – covering Asia, Australia, Latin America, the Middle East and Europe – in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times.

Flights continuing from now through May schedule

  • Newark – Frankfurt (Flights 960/961)
  • Newark – London (Flights 16/17)
  • Newark – Tel Aviv (Flights 90/91)
  • Houston (IAH) – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, United has reinstated the following flights to help displaced customers who still need to get home.

Flights through 3/27 outbound

  • Newark – Amsterdam (Flights 70/71)
  • Newark – Munich (Flights 30/31)
  • Newark – Brussels (Flights 999/998)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)
  • Newark – Sao Paulo (Flights 149/148)

Flights through 3/29 outbound

  • San Francisco – Seoul (Flights 893/892)

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

United Airlines aircraft photo gallery:

United Airlines continues to draw down on its international schedule

United Airlines made this announcement:

United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, the airline is reducing its international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22:

Atlantic

  • United is drawing down its remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of its Cape TownNewark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.

Pacific

  • United will reduce its remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25, with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of its Island Hopper service.

Latin America

  • United will reduce its Mexico operation over the next five days. After March 24, it will only maintain a small number of daytime flights to certain destinations in Mexico.
  • United will draw down its remaining Central and South America operations. The last southbound departures will take place March 24.

Canada

  • United will temporarily suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

United Airlines aircraft photo gallery:

A Message From Oscar Munoz, Scott Kirby and Labor Leadership

United Airlines issued this open letter:

Oscar Munoz, Chief Executive Officer, J. Scott Kirby, President, and labor leaders today issued the following message to nearly 100,000 United Airlines (NASDAQ: UAL) employees:

To our United family:

We hope you and your loved ones are well.

In these difficult and uncertain times, we want to continue to keep you updated about all the ways we are aggressively managing the impact of the coronavirus (COVID-19) on our company.

Since you last heard from Oscar and Scott on Sunday, companies around the world, especially in the travel industry, have announced painful steps they’ve been forced to take to deal with this crisis. Marriott shuttered a number of properties around the world, furloughing tens of thousands of workers. MGM Resorts also closed facilities and will begin furloughs next week. Scandinavian Airlines announced temporary layoffs for 90% of its staff.

In Sunday’s message, Oscar and Scott were very direct about just how dire this situation has become and what the company is doing to minimize the impact on you, your families and your paycheck.

Importantly, today’s message to all of you is co-signed by many of our labor union partners – and includes a specific request for actions you can take to help.

In recent years, and together with our labor leaders, United has made significant investments in our people and created tens of thousands of high-quality jobs. And we are together now, doing everything possible to protect those jobs.

Earlier this week, we jointly signed a letter to leaders in the federal government calling for bipartisan action by the Administration and the United States Congress to support you, the men and women of United Airlines. Oscar and our partners in organized labor have been front-and-center in Washington D.C. for the past month, leading the charge to educate our representatives about the severe impact COVID-19 has had on our business and all of you.

While many in Washington, D.C. now realize the gravity of this situation, time is running out. The airline has made a number of drastic cuts over the last several weeks to reduce our costs: including slashing capital spending, freezing hiring, cutting payments to contractors and vendors, eliminating all discretionary spending and even cutting our corporate officers’ salary by 50% while reducing Oscar and Scott’s salary to zero.

However, as travel demand continues to plummet, even more cost-cutting measures will be required soon to keep our company afloat. To be specific, if Congress doesn’t act on sufficient government support by the end of March, our company will begin to take the necessary steps to reduce our payroll in line with the 60% schedule reduction we announced for April. May’s schedule is likely to be cut even further.

To that end, it’s time for our representatives to hear from all of you.

Your voice matters – whether you work on the ramp, greet customers in the lobby, take calls in our contact centers, prepare food for passengers, service our planes or fly on our aircraft – and our representatives in government need to understand what’s at stake if they do not act.

Please consider sending a letter or email to your representatives in Washington, D.C. urging them to take quick, bipartisan action to protect airline jobs.

There’s one other important way for you to pitch in and help. Thousands of United employees have applied for a company offered leave of absence – which is an important way to help the company reduce costs. As we continue to reduce our schedule, we will continue to offer additional COLA opportunities so if you have not already applied, please consider doing so.

None of us caused COVID-19. But we continue to be among the most severely affected by the economic impact of this crisis, due to the outbreak’s breathtaking effect on travel demand.

The hard work you do every day matters. And the role you play in the U.S. economy matters. It’s time for the people of United Airlines to put a face on what will happen if the federal government does not act.

Thank you for all you are doing for our customers and each other during this extraordinary time.

In unity,

Oscar and Scott

Captain David Bourne
Director Airline Division
International Brotherhood of Teamsters

Ken Diaz
MEC President, United Airlines Master Executive Council
Association of Flight Attendants – CWA

Sito Pantoja
General Vice President
International Association of Machinists and Aerospace Workers

Craig Symons
President
Professional Airline Flight Control Association

United Airlines further reduces domestic and international schedules

United Airlines has made this announcement:

United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April – this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.

International

Across the Atlantic, Pacific and Latin America, United will operate approximately 45 daily flights in April.

United’s International Schedule for April 2020

Atlantic

New York/Newark

Brussels

Frankfurt

London-Heathrow

Mumbai

New Delhi

Tel Aviv

Daily

Daily

Daily

Daily

Daily

Daily

Washington Dulles

London-Heathrow

Daily

Pacific

New York/Newark

Tokyo-Narita

4x / weekly

San Francisco

Melbourne

Osaka

Singapore

Sydney

Tokyo-Haneda

Tokyo-Narita

3x / weekly

5x / weekly

Daily

Daily

Daily

Daily

Latin America

Mexico

Houston

Cancún

Guadalajara

Leon

Los Cabos

Mazatlán

México City

Monterrey

Puerto Vallarta

Daily

Daily

Daily

Daily

Saturdays

Daily

Daily

Daily

Los Angeles

Los Cabos

Daily

San Francisco

Los Cabos

Puerto Vallarta

Cancun

Daily

Daily

Daily

Chicago

Cancun

Daily

New York / Newark

Cancun

Daily

Caribbean

New York / Newark

Antigua

Nassau

Providenciales

Punta Cana

Santo Domingo

San Juan

St. Lucia

St. Thomas

Saturdays

Daily

Daily

Daily

Daily

Daily

Saturdays

Daily

Central and South America

Houston

Belize City

Sao Paulo

Daily

Daily

Domestic

While United does not plan to suspend service to any single U.S. city now – with the exception of Mammoth Lakes, CA – the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.

United’s Domestic Suspensions

Hub

Route Suspensions

Remaining Service

Denver

Arcata/Eureka

LAX, SFO

New York/Newark

Akron/Canton

ORD

Hilton Head

IAD, ORD

Honolulu

DEN, IAH, LAX, ORD, SFO

Omaha

DEN, IAH, ORD

Portland, Oregon

DEN, IAH, ORD, SFO

Seattle

DEN, IAD, IAH, LAX, ORD, SFO

Sacramento

DEN, IAH, LAX, ORD, SFO

Knoxville

DEN, IAH, IAD, ORD

Fayetteville

DEN, IAH, ORD

Salt Lake City

DEN, IAH, LAX, ORD, SFO

Washington Dulles

Grand Rapids

DEN, EWR, ORD

Honolulu

DEN, IAH, LAX, ORD, SFO

Portland, Oregon

DEN, IAH, ORD, SFO

Sacramento

DEN, IAH, LAX, ORD, SFO

Houston

Hartford

DEN, IAD, ORD

Boise

DEN, LAX, ORD, SFO

Grand Rapids

DEN, EWR, ORD

Lexington

IAD, ORD

Ontario, California

DEN, SFO

Palm Springs

DEN, LAX, SFO

San Jose, California

DEN

Akron/Canton

ORD

Reno

DEN, LAX, SFO

Edmonton, Canada

DEN

Vancouver, Canada

DEN, LAX, ORD, SFO

Los Angeles

Austin

DEN, EWR, IAD, IAH, ORD, SFO

Baltimore

DEN, IAH, ORD

Kahului (Maui)

DEN, SFO

Kona

DEN, SFO

Lihue

DEN, SFO

Madison

DEN, EWR, IAD, ORD

San Antonio

DEN, EWR, IAD, IAH, ORD

St. George

DEN

Mammoth, California

Seasonal Suspension

Chicago

Bismarck

DEN

Kahului (Maui)

DEN, SFO

Chicago

Bozeman

DEN, LAX, SFO

Fresno

DEN, LAX, SFO

Spokane

DEN, SFO

Palm Springs

DEN, LAX, SFO

Reno

DEN, LAX, SFO

San Jose, California

DEN

Ottawa, Canada

IAD

Eugene

DEN, LAX, SFO

Wilmington

IAD

Jackson, Mississippi

IAH

San Francisco

Nashville

DEN, EWR, IAD, IAH, ORD

Baltimore

DEN, IAH, ORD

Columbus, Ohio

DEN, EWR, IAD, IAH, ORD

Detroit

DEN, EWR, IAD, IAH, ORD

Indianapolis

DEN, EWR, IAD, IAH, ORD

Kansas City

DEN, EWR, IAD, IAH, ORD

Madison

DEN, EWR, IAD, ORD

Omaha

DEN, IAH, ORD

Philadelphia

DEN, IAD, IAH, ORD

Pittsburgh

DEN, EWR, IAD, IAH, ORD

Raleigh/Durham

DEN, EWR, IAD, IAH, ORD

San Antonio

DEN, EWR, IAD, IAH, ORD

St. Louis

DEN, EWR, IAD, IAH, ORD

Tampa

DEN, EWR, IAD, IAH, ORD

Toronto, Canada

DEN, EWR, IAD, IAH, ORD

Mammoth Lakes, California

Seasonal Suspension

Fort Lauderdale

DEN, EWR, IAD, IAH, ORD

New Orleans

DEN, EWR, IAD, IAH, ORD

Fayetteville

DEN, IAH, ORD

A message from United’s Oscar Munoz and Scott Kirby

Oscar Munoz, Chief Executive Officer, and J. Scott Kirby, President, issued the following message to nearly 100,000 United Airlines employees:

To our United family:

In the message we sent to you last Thursday, we promised to stay in close touch about the impact of the coronavirus on our business and the steps that we’re taking to aggressively manage it.

In just the last few days, the impact of the coronavirus has really hit home and disrupted the daily routines of hundreds of millions of people in the United States and around the world.  State and local governments continue to close schools, encourage people to avoid bars and restaurants and cancel more large gatherings.  This weekend, President Trump announced new travel restrictions for the United Kingdom and Ireland. Watching this unfold, you won’t be surprised to hear that the impact of the coronavirus on our business has also gotten quite a bit worse.

As the leaders of the 100,000 people of United, we feel a deep obligation to each of you to run our company in a way that protects you — and your ability to provide for your family at home.  We also owe it to you, especially in a crisis, to be open with you about important decisions we face.

We want to share some numbers to help you understand just how bad the impact of the coronavirus has been on our business.  As you know, March is typically our busiest month of the year.  But this year, in just the first two weeks of March, we have welcomed more than one million fewer customers on board our aircraft than the same period last year. We’re also currently projecting that revenue in March will be $1.5 billion lower than last March. 

The bad news is that it’s getting worse.  We expect both the number of customers and revenue to decline sharply in the days and weeks ahead.

Since late January, we have taken steps to aggressively manage this crisis and to keep you informed every step of the way – sharply reducing schedules, imposing a hiring freeze, introducing a voluntary leave program, dramatically reducing discretionary spending, cutting CEO base salary 100% and deferring a salary increase.  Our competitors have started to follow suit: on Friday, Delta announced a 40% schedule reduction and a 100% salary cut for their CEO and over the weekend, American said it will reduce its international capacity by 75%.

We took early, aggressive action because we have been determined to do everything possible to avoid painful steps that affect your paycheck.  But, based on the severity of the situation, that no longer appears realistic.

This weekend, we began conversations with our union leadership about how to reduce our payroll expense in a way that minimizes what we know will be painful for all of us.  Earlier this evening, we convened a call with Corporate Officers to update them on the severity of the situation and let them know we will be cutting their salary by 50%.

Let us be clear: these are not the only next steps.  We will announce an approximately 50% cut in capacity for April and May.  We also now expect these deep cuts to extend into the summer travel period.  Even with those cuts, we’re expecting load factors to drop into the 20-30% range — and that’s if things don’t get worse.

Together, we’re facing an unprecedented challenge.  When medical experts say that our health and safety depends on people staying home and practicing social distancing, it’s nearly impossible to run a business whose shared purpose is “Connecting people. Uniting the world.”

We both hate to have to write a note like this, but we have made a commitment to be honest and transparent with you.  While it’s now clear that this is going to painful for our people, we promise that you are at the very top of our priority list.  We are working night and day on support and ideas to keep as much pay as we possibly can flowing to you — even if gets worse from here and demand temporarily plummets to zero.

This crisis is moving really quickly.  It’s having an impact on nearly every aspect of our lives, and it may feel to you like everything is changing.  But, the most important thing about our business hasn’t changed: you’ve shown us that even in these difficult times, we’re still United and focused on caring for our customers and each other together.  That’s always been the essential ingredient to our success.  It’s what will get us through this crisis in the near term, and it’s also what will allow us to fulfill United’s incredible potential in the long-term.

We’ll continue to communicate frequently and transparently in the days ahead.

With resolve,

Oscar and Scott

United Airlines to cut domestic flights by 10%

United Airlines has become the first U.S. major airline to cut domestic flights.

In April, United will cut its international schedule by 20% and its domestic schedule by 10%.

The airline is also seeking employee volunteers for unpaid leaves of absences.

United Airlines aircraft photo gallery: