Category Archives: Singapore Airlines

Singapore Airlines to fly nonstop to Seattle/Tacoma

Singapore Airlines Airbus A350-941 9V-SMS (msn 158) SIN (Michael B. Ing). Image: 944221.

Seattle will become the fifth US city in Singapore Airlines’ route network – and the fourth to be served nonstop from Singapore – when new flights are introduced next year.

The nonstop Singapore-Seattle/Tacoma flights are due to be launched on September 3, 2019 and will initially be operated three times per week before increasing to four times per week in October 2019.

Airbus A350-900 aircraft will be used on the route, fitted with 42 Business Class, 24 Premium Economy Class and 187 Economy Class seats.

Subject to regulatory approvals, flight SQ28 will initially depart Singapore at 0925 hrs every Tuesday, Thursday and Saturday and arrive in Seattle/Tacoma at 0905 hrs on the same day (all times local). The return sector, operated as SQ27, will depart Seattle/Tacoma at 1040 hrs every Tuesday, Thursday and Saturday and arrive in Singapore the following day at 1730 hrs. From October 2019, flight SQ28 and flight SQ27 will operate every Tuesday, Thursday, Saturday and Sunday.

The new Seattle flights will complement Singapore Airlines’ existing services to the US cities of Houston, Los Angeles, New York (both JFK and Newark airports) and San Francisco. Singapore Airlines recently  introduced daily nonstop flights between Singapore and Newark and from tomorrow will fly nonstop between Singapore and Los Angeles using Airbus A350-900ULR (ultra-long-range) aircraft. Existing nonstop services to San Francisco will also be increased from seven to 10 flights per week with effect from November 28, 2018.

Singapore Airlines will operate 53 flights per week to the US by December 2018, including 27 nonstop Singapore-US services. With the introduction of the new Seattle flights next year, total US frequency will increase to 57 flights per week.

Top Copyright Photo (all others by the airline): Singapore Airlines Airbus A350-941 9V-SMS (msn 158) SIN (Michael B. Ing). Image: 944221.

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The world’s longest nonstop flight lands in Newark

From Singapore Airlines:

Story by Claire Knox

The longest commercial flight on the planet set off from Changi International Airport Terminal 3 last night at 11:37pm, and arrived at New Jersey’s Newark Liberty International Airport a day later at 5:29am (US Eastern time).

Excited passengers boarded the sleek, brand-new, two-class Airbus A350-900ULR (ultra-long-range) aircraft at around 11pm before settling into SQ22’s 67 business suites and 94 premium economy seats. As they headed down the aerobridge, airline staff handed out memorabilia that included a signed flight certificate from Captain SL Leong.

A warm welcome onboard

The marathon 19-hour, 16,700km route will initially be served three times a week, departing Singapore on Monday, Thursday and Saturday, with daily operations commencing on 18 October. The airline has an additional seven A350-900ULRs on order and from 2 November will fly non-stop to Los Angeles.

The two flights are just the latest services that signify the airline’s stronger presence in the US: in October 2016 SIA commenced non-stop flights between Singapore and San Francisco and by the end of this year will be operating 27 non-stop services a week from Singapore to the US.

Campbell Wilson of Singapore Airlines speaks at the inaugural flight of SQ22
Senior vice-president for sales and marketing Campbell Wilson

“These new flights will also provide convenient connections beyond Changi Airport, helping to boost connectivity to and through the Singapore hub,” the airline’s senior vice-president for sales and marketing, Campbell Wilson said at a pre-flight reception inside the gatehold room.

“Flying on Singapore Airlines is not about one single service or feature – it is a holistic experience comprising the best seats, great food, plenty of entertainment, the opportunity for good rest and, of course, unparalleled service,” he told SilverKrisas he boarded the flight, adding that he was looking forward to relaxing with several “nice meals and a few good sleeps” before clearing through emails and being ready to hit the ground in New York.

SQ22 inaugural plane
The plane features higher ceilings, larger windows and an extra wide body

To fight any jet lag, the A350-900ULR will offer passengers a more comfortable travelling experience with features such as higher ceilings, larger windows, an extra wide body and lighting designed to reduce jetlag. Its carbon composite airframe also allows for improved air quality due to optimised cabin altitude and humidity levels.

The airline has also engaged wellness brand Canyon Ranch to design additional meals as well as exercise and stretching videos specifically tailored to the flight. Business class suites benefit from a new mattress topper and a choice of hard or soft pillows, while premium economy seats have also been updated with calf rests. The IFE now has 1,200 hours of movies, television and audio to choose from.

Passengers – many of them plane enthusiasts who had flown in from around the globe just to take this flight – arrived at the gate earlier for the reception, clinking champagne flutes and enjoying a colourful performance by cabin crew crooners, including the Frank Sinatra classic New York, New York and Etta James’ smooth-as-velvet At Last.

Guests enjoyed performances from some very talented cabin crew
Guests enjoyed performances from some very talented cabin crew

CNN international anchor and self-confessed “avgeek” Richard Quest was also on board the flight, live-blogging the entire journey. As an experienced long-haul flyer – in 2005 Quest was aboard a 22-hour Boeing demonstration flight that entered the Guinness Book of Records – he had a few words of wisdom for his fellow passengers.

“The key is all in how you plan a flight of this duration, otherwise you’ll sit there bored. You need to maximise the time that is relevant to where you are going – set the clock to where you are going and sleep at all the right times,” he advised.

SQ22_Inaugural_Richard Quest
CNN international anchor Richard Quest was onboard the inaugural flight

Quest himself didn’t get much sleep though, tweeting and filing updates to his live CNN story for most of the 19 hours.

“There has always been a level of, and dedication to, quality that is very unique to Singapore Airlines,” he told SilverKris. “But in the last five years I’ve seen that improve even more. There is now an even greater degree of flexibility, and that’s huge. I am most impressed not by the frills but by the perfectionist nature [of the airline].”

Singapore Airlines kebaya
Singapore Airlines flight attendants in their iconic kebaya uniforms

Vippin Bagga from New Delhi decided to take a detour to a business meeting in Toronto in order to be on the inaugural SQ22. “I could have easily have flown from India to Toronto, but I chose a longer path so that I could experience all of this,” he said.

Cherag Dubash flew in from his home base of Dubai just to be on board SQ22. “I’m an ‘avgeek’ and have an Instagram [dedicated to aviation]. This will be the longest flight I’ve taken, but I’ve got my routine planned – I’ll first set up my GoPro and then settle into movies and surfing the net,” he said.

The “First to Fly” group were also on the inaugural A380 flight, 11 years ago

Dr Chong Jeng How from Singapore is from a group called “First to Fly”. He was travelling on SQ22 with eight other members of the group, who met during another of SIA’s world firsts 11 years ago – its first commercial flight of the double-decker Airbus A380 – and discovered a common interest in aviation. “This flight is a friendship thing for us – it’s a time to bond with each other,” he said.

And while connecting to the flight’s WiFi was priority for many passengers, Tilo Kruger from Ireland was doing just the opposite. “For me, a flight of this length is a great opportunity to escape and disconnect,” he said. “That’s what I love about flying.”

All photos by Singapore Airlines.

First Ultra Long Range Airbus A350-900 delivered to Singapore Airlines

First Ultra Long Range (ULR), delivered on September 22, 2018

Airbus delivered the first A350-941 Ultra Long Range (ULR) (9V-SGA) aircraft to launch customer Singapore Airlines (SIA) on September 22, 2018. The aircraft has departed Toulouse for Singapore.

The latest variant of the best-selling A350 XWB is capable of flying further in commercial service than any other aircraft, with a range of up to 9,700 nautical miles, or over 20 hours nonstop.

Altogether, SIA has ordered seven A350-900 ULR aircraft, configured in a two-class layout, with 67 Business Class seats and 94 Premium Economy Class seats.

SIA will begin operating the A350-900 ULR on October 11, 2018, when it will launch nonstop services between Singapore and Newark. With an average flying time of 18 hours and 45 minutes, these will be the world’s longest commercial flights. Following New York, the aircraft will enter service with SIA on two more non-stop transpacific routes, to Los Angeles and San Francisco.

The A350-900 ULR is a development of the A350-900. The main change over the standard aircraft is a modified fuel system, enabling the fuel carrying capacity to be increased by 24,000 litres to 165,000 litres. This extends the range of the aircraft without the need for additional fuel tanks. In addition, the aircraft features a number of aerodynamic enhancements, including extended winglets, which are now being applied to all in-production A350-900 aircraft.

The A350 XWB is the newest and most modern widebody aircraft family, incorporating  the latest aerodynamic design, carbon fibre fuselage and wings, plus new fuel-efficient Rolls-Royce engines. Together, these latest technologies translate into unrivalled levels of operational efficiency, with a 25 per cent reduction in fuel consumption and emissions, and significantly lower maintenance costs.

The A350 XWB features the Airspace by Airbus cabin, which is designed to enhance comfort and well-being on long flights. The aircraft has the quietest cabin of any twin aisle widebody and features the latest air conditioning, temperature management and mood lighting systems, with an optimised cabin altitude and higher humidity levels. The aircraft also features the latest in-flight entertainment and WiFi systems, with full connectivity throughout.

As at the end of August 2018, Airbus had recorded a total of 890 firm orders for the A350 XWB from 46 customers worldwide, already making it one of the most successful widebody aircraft ever. Almost 200 A350 XWB aircraft have already been delivered and are in service with 21 airlines, flying primarily on long range services.

Singapore Airlines is one of the largest customers for the A350 XWB Family, having ordered a total of 67 A350-900s, including the seven Ultra Long Range models. Including today’s delivery, the airline’s A350 XWB fleet now stands at 22 aircraft.

Singapore Airlines issued this statement:

Singapore Airlines (SIA) on September 22 took delivery of the world’s first Airbus A350-900 ULR (ultra long range) aircraft from Airbus. It is the first of seven A350-900 ULRs on firm order and will enter service on October 11, 2018 – operating the world’s longest commercial flight between Singapore and Newark Liberty International Airport.

SIA is the launch customer for the new A350-900 ULR, which is capable of flying up to 9,700 nautical miles (nm), or over 20 hours nonstop. The flight to Newark will cover a distance of approximately 9,000 nm (16,700 km), with traveling time of up to 18 hours 45 minutes. The aircraft is configured in a two-class layout, with 67 Business Class seats and 94 Premium Economy Class seats.

The A350-900ULR is designed for a more comfortable travelling experience with features such as higher ceilings, larger windows, an extra wide body, quieter cabins and lighting designed to reduce jetlag. Its carbon composite airframe also allows for improved air quality due to a more optimised cabin altitude and humidity levels.

The first two A350-900 ULRs will be used for the launch of Singapore-Newark services while subsequent aircraft will be used for Singapore-Los Angeles services commencing on November 2, 2018, as well as to increase frequency on the existing Singapore-San Francisco route. By the end of 2018, SIA will link Singapore and the United States with 27 weekly nonstop flights.

With the delivery of the first A350-900 ULR, Singapore Airlines now has 22 A350-900 aircraft in its fleet, with 45 more on order including the six additional ULR variants.

Singapore Airlines currently operates 40 flights per week to the US cities of Houston, Newark, Los Angeles and San Francisco. With the new ULR flights, total US flight frequency will increase to 53 per week by December.

As previously announced, Singapore Airlines (SIA) and Canyon Ranch, the world’s premiere integrative wellness brand, have forged a partnership to re-invent ultra-long-haul travel with a focus on wellness cuisines, rest and relaxation, and general well-being on the world’s longest flights.

The Canyon Ranch team of experts from integrative medicine, exercise, nutrition and other disciplines – collectively known as Canyon Ranch Wellness Architects™, including the 17th U.S. Surgeon General – has developed science-based strategies for improved sleep, exercise and stretching, as well as new, nutrition-focused menus, applied specifically to SIA’s 18 hour 45 minutes non-stop service launching on October 11, 2018 between Singapore and New York (Newark), the world’s longest commercial flight. The program will also extend to Singapore-US nonstop services to Los Angeles and San Francisco.

“SIA is firmly committed to continually elevating our customers’ experience to be the number one in the industry. Our new partnership with Canyon Ranch builds on that commitment, as well as our strong legacy of service, tapping into their deep expertise and science-based recommendations and strategies to deliver an even more comfortable journey for our customers,” said Singapore Airlines Acting Senior Vice President Customer Experience, Mr Yeoh Phee Teik.

The partnership focuses on the following components:

  •  Wellness Cuisines – developed by Canyon Ranch chefs and nutritionists focused on nutrition and hydration (taking into consideration longer flight duration with less body movement), combined with bold flavours and textures. These wellness cuisines are offered in addition to SIA’s own meal selections and creations by its International Culinary Panel chefs. (Please refer to Annex A for a sample of the wellness menu).
  • Rest and Relaxation – which includes sleep strategies designed to help customers in all cabin classes improve the duration and quality of rest, as well as specific light settings in providing better cabin ambience for rest and relaxation.
  • Guided Stretching Exercises – led by Canyon Ranch exercise physiologists, accessible via personal seatback entertainment systems to promote relaxation.

“As a trailblazer in integrative wellness for four decades, collaborating with the world’s most awarded airline that has ushered customers globally for more than 70 years, our affiliation is testimony to heritage brands that continue to innovate. We are fortunate to provide transformative wellness to guests on land, at sea and now – in the air, with a partner that is equally committed to their guests’ experience as we are,” said CEO of Canyon Ranch, Ms. Susan E. Docherty.

SIA will be the first airline in the world to operate the A350-900 ULR, with seven on firm order with Airbus. This ultra-long-range aircraft will be configured in a two-class layout, with 67 Business Class seats and 94 Premium Economy Class seats. SIA’s existing A350-900s feature a three-class layout with 42 Business Class, 24 Premium Economy Class and 187 Economy Class seats.

Photos: Airbus and Singapore Airlines.

Singapore Airlines to debut the new Airbus A350-900 on the Singapore-Adelaide route

Singapore Airlines Airbus A350-941 9V-SMH (msn 068) SIN (Pascal Simon). Image: 943449.

Singapore Airlines has made this announcement:

Singapore Airlines (SIA) has announced Adelaide as the launch destination for its new Airbus A350-900 medium haul aircraft. Slated to commence daily operations on December 17, 2018, the new A350-900 will operate as SQ279 from Singapore to Adelaide, and return as SQ278, from Adelaide to Singapore, subject to regulatory approval.

The new A350-900 medium-haul aircraft will be fitted with 303 seats across two classes, with 40 seats in Business Class and 263 seats in Economy Class. Equipped with the Airline’s recently launched new regional Business Class and Economy Class cabin products, the Business Class cabin boasts a 1-2-1 seat arrangement, providing every customer with direct aisle access, while the Economy Class cabin will be arranged in a 3-3-3 configuration.

The A350-900 will be fitted with the latest Thales AVANT inflight entertainment system. Designed with a new user interface that offers a more intuitive user experience and navigation options, customers will be able to enjoy Singapore Airlines’ myKrisWorld personalised in-flight entertainment (IFE) now with even greater control.

Customers will receive content recommendations based on their preferences and viewing history, while KrisFlyer members can continue to bookmark and resume content, as well as customise and save preferences and playlists for their subsequent flights. KrisFlyer members and Business Class customers will also have access to additional in-flight entertainment content choices.

Complementing this experience, customers can select their choice of playlists from the SingaporeAir mobile app prior to the flight, and transfer these selections to myKrisWorld by pairing their personal electronic devices with the onboard system via Near-Field Communication (NFC).

Furthermore, customers will have access to high-speed in-flight WiFi service onboard the new A350-900. The aircraft will be equipped with Inmarsat GX Aviation’s broadband connectivity system, offered through SITAONAIR.

Following Adelaide, the A350-900 medium haul aircraft will also be deployed to Brisbane next year, subject to regulatory approval.


New Business Class

The new medium-haul Business Class seats have been manufactured by Stelia Aerospace and are arranged in a forward-facing 1-2-1 staggered configuration to provide every customer direct aisle access. With each seat able to recline directly into a 76” fully-flat bed, Business Class customers can rest in more comfort, even on the shortest flights. Each seat measures up to 26” in width with retractable armrests that can be raised and lowered.

Whether travelling alone or with a partner, adjustable dividers at the centre seats provide for a customised level of privacy to suit individual preferences.

Customers can also look forward to other features to enhance their travelling experience, such as ample stowage space for personal items, a business panel with in-seat power supply and USB ports, an integrated reading light unit with adjustable lighting intensity and a personal 17” full high-definition touchscreen monitor.

New Economy Class

The new Economy Class seat has been designed and built by RECARO and also offers customers an enhanced in-flight experience.


Arranged in a 3-3-3 configuration, each of the 263 Economy Class seats has an ergonomically-designed contour backrest that provides greater comfort, and a six-way adjustable headrest with foldable wings to provide more neck support.

Economy Class customers can also enjoy an enhanced entertainment experience on their personal 11.6” full high-definition touchscreen monitor, as they browse from the selection of more than 1,000 movies, TV shows, audio programmes and games on myKrisWorld.

Other features that Economy Class customers can look forward to include personal storage space for small personal items, a coat hook, USB port and in-seat power supply.

The A350-900 features higher ceilings, larger windows, an extra wide body delivering more space and comfort as well as lighting designed to reduce jetlag.

Singapore Airlines ordered a total of 67 Airbus A350-900 aircraft, 21 of which are already in the fleet and have been fitted with Business, Premium Economy and Economy Class, long-haul cabin products.

In October this year Singapore Airlines will launch the world’s first A350-900 Ultra Long Range (ULR), re-starting nonstop flights between Singapore and Newark. The ULR aircraft will be fitted with 67 Business Class seats and 94 Premium Economy Class seats.

Top Copyright Photo: Singapore Airlines Airbus A350-941 9V-SMH (msn 068) SIN (Pascal Simon). Image: 943449.

Singapore Airlines aircraft slide show:

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easyJet partners with Singapore Airlines to connect travellers between Europe and South East Asia with ‘Worldwide by easyJet’

easyJet (UK) Airbus A320-214 WL G-EZTT (msn 4219) BSL (Paul Bannwarth). Image: 943445.

easyJet has made this announcement:

easyJet has announced that Singapore Airlines and its low cost subsidiary airline Scoot will join the ‘Worldwide by easyJet’ global connections service, connecting easyJet customers with South East Asia with Singapore Airlines via Milan Malpensa airport and with Scoot through Berlin Tegel. The service is expected to be available within the coming months.

‘Worldwide by easyJet’ launched last year as the first ever low-fares carrier connection service and will now for the first time offer customers both a low-fares connection to Asia through Scoot, as well as the choice to connect with a full-service carrier through Singapore Airlines, named as the World’s Best Airline 2018. Singapore Airline group’s combined network connects over 135 destinations in more than 35 countries across five continents, with a combined fleet of over 180 aircraft.

Singapore Airlines and Scoot join other ‘Worldwide’ partner airlines Thomas Cook, Norwegian, WestJet, Loganair, La Compagnie, Corsair, Neos and Aurigny. 53 million easyJet customers a year will be able to book connecting flights with these airlines through the easyJet website to around 100 destinations across North America, the Caribbean, Africa, the Indian Ocean and soon to South East Asia with Singapore Airlines and Scoot.

Tens of thousands of easyJet customers are using Worldwide to connect through easyJet’s biggest European airport hubs including Gatwick, Milan Malpensa, Berlin Tegel and Venice Marco Polo, with the service due to go live in the coming months at Paris Charles de Gaulle, Paris Orly, Amsterdam Schiphol, Manchester and Edinburgh.

Worldwide by easyJet

‘Worldwide by easyJet’ is the first global airline connections service by a European low fares airline. Legacy airlines have traditionally offered connectivity through costly and complex interline and codeshare agreements and procedures.  With ‘Worldwide by easyJet’ these will be replicated by self-connect and sales partnerships through a digital, virtual hub which will offer the same sort of connectivity but more simply and efficiently.

easyJet has leadership positions at more of Europe’s major airports and flies on more of Europe’s 100 largest routes than any other airline which makes it the most attractive European short haul airline partner. The introduction of this disruptive product opens up new 70m market segment for easyJet.

All of this connectivity has been enabled by technology partner Dohop whose innovative platform allows easyJet customers to book connections and forward flights on easyJet.com.  Worldwide by easyJet will also allow easyJet passengers to connect with other easyJet flights through partner airports.

Worldwide by easyJet does not impact easyJet’s punctuality, its asset utilisation or operating model. The airline will not hold flights for connecting passengers. Worldwide by easyJet is subject to a 2 hour 30 minute ‘Minimum Connection Time’, which will give customers plenty of time to transfer between flights and/or terminals. Should a passenger miss a connecting flight they will be transferred to the next available flight.

Top Copyright Photo (all others by easyJet): easyJet (UK) Airbus A320-214 WL G-EZTT (msn 4219) BSL (Paul Bannwarth). Image: 943445.

easyJet aircraft slide show:

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Singapore Airlines and Canyon Ranch announce partnership to enhance customer experience and well-being on the world’s longest flights

Singapore Airlines (SIA) and Canyon Ranch, the world’s premiere integrative wellness brand, have forged a partnership to re-invent ultra-long-haul travel with a focus on wellness cuisines, rest and relaxation, and general well-being on the world’s longest flights.

The Canyon Ranch team of experts from integrative medicine, exercise, nutrition and other disciplines – collectively known as Canyon Ranch Wellness Architects™, including the 17th U.S. Surgeon General – has developed science-based strategies for improved sleep, exercise and stretching, as well as new, nutrition-focused menus, applied specifically to SIA’s 18 hour 45 minutes non-stop service launching on 11 October 2018 between Singapore and New York (Newark), the world’s longest commercial flight. The programme will also extend to Singapore-US nonstop services to Los Angeles and San Francisco.

“SIA is firmly committed to continually elevating our customers’ experience to be the number one in the industry. Our new partnership with Canyon Ranch builds on that commitment, as well as our strong legacy of service, tapping into their deep expertise and science-based recommendations and strategies to deliver an even more comfortable journey for our customers,” said Singapore Airlines Acting Senior Vice President Customer Experience, Mr Yeoh Phee Teik.

The partnership focuses on the following components:

  •  Wellness Cuisines – developed by Canyon Ranch chefs and nutritionists focused on nutrition and hydration (taking into consideration longer flight duration with less body movement), combined with bold flavours and textures. These wellness cuisines are offered in addition to SIA’s own meal selections and creations by its International Culinary Panel chefs. (Please refer to Annex A for a sample of the wellness menu).
  • Rest and Relaxation – which includes sleep strategies designed to help customers in all cabin classes improve the duration and quality of rest, as well as specific light settings in providing better cabin ambience for rest and relaxation.
  • Guided Stretching Exercises – led by Canyon Ranch exercise physiologists, accessible via personal seatback entertainment systems to promote relaxation.

“As a trailblazer in integrative wellness for four decades, collaborating with the world’s most awarded airline that has ushered customers globally for more than 70 years, our affiliation is testimony to heritage brands that continue to innovate. We are fortunate to provide transformative wellness to guests on land, at sea and now – in the air, with a partner that is equally committed to their guests’ experience as we are,” said CEO of Canyon Ranch, Ms. Susan E. Docherty.

SIA will be the first airline in the world to operate the A350-900ULR, with seven on firm order with Airbus. This ultra-long-range aircraft will be configured in a two-class layout, with 67 Business Class seats and 94 Premium Economy Class seats. SIA’s existing A350-900s feature a three-class layout with 42 Business Class, 24 Premium Economy Class and 187 Economy Class seats.

Singapore Airlines currently has 21 A350-900s in its fleet, with 46 more on order including the seven ULR variants. The first A350-900ULR is due for delivery in September, enabling the launch in October of the world’s longest non-stop flights, between Singapore and New York (Newark). Non-stop flights to Los Angeles are due to begin on 2 November 2018. Together with increased Singapore-San Francisco non-stop services, SIA will link Singapore and the US with 27 weekly non-stop flights by the end of 2018, while total US frequency will increase to 53 flights per week.

Images: Singapore Airlines.