Category Archives: KLM Royal Dutch Airlines

KLM connects people through live hologram bar

KLM has made this announcement:

What if travellers waiting to board a plane could exchange tips face-to-face with others heading in the opposite direction? KLM Royal Dutch Airlines has built a bar where these travellers can meet to exchange local tips. Today, KLM is launching its “Take-Off Tips’’ campaign in the US, UK, Brazil, Sweden, Norway and Denmark.

Bringing people together

Using a live connection, customers could chat with a hologram of their counterparts, looking each other straight in the eye. There is no better way to get the best local travel tips. But even more interesting, there is no better way to share real cultural insights. With the help of the Take-Off Tips bar, customers can talk to each other at airports in Amsterdam, Oslo, and Rio de Janeiro – strangers who would otherwise never have met.

Live hologram and video

The hologram bar connected people in real time by projecting them into the airport on the other side of the world. To reach a wider audience with KLM’s Take-Off Tips bar, we filmed the conversations of travellers heading in opposite directions and created a short film of the warmest moments. We have now shared this film online.


For ninety-nine years, KLM has been a pioneer in the airline industry and is the oldest airline operating under its original name. This year KLM will celebrate its one hundredth anniversary. KLM aims to be the most customer-centric, innovative, and efficient airline in Europe, offering reliable service and top-quality products. In 2017, we carried a record 32.7 million passengers, offering our passengers direct flights to 165 destinations with a modern fleet of more than 160 aircraft. We employ a workforce of more than 32,000 people worldwide.


KLM signs codeshare agreement with Atlantic Airways

Atlantic Airways-Faroe Islands Airbus A319-112 OY-RCI (msn 3905) LHR (Wingnut). Image: 945292.

KLM Royal Dutch Airlines and flag carrier of the Faroe Islands, Atlantic Airways, announced that they have signed a codeshare agreement. This will expand the global route offering for both companies.


The airlines now offer jointly operated flights to its base on the Faroe Islands. Thanks to the new agreement, KLM and Atlantic Airways customers will have access to more destinations starting  January 24, 2019.

KLM will add a KL code to Atlantic Airways flights. This will allow passengers from around the world to change flights in Copenhagen, Billund, Bergen, and Edinburgh and continue their journey on the same ticket and a one-stop check-in to and from the Faroe Islands.

Starting January 24, 2019 the cooperation will cover:

Vágar – Copenhagen (CPH)

Vágar – Bergen (BGO)

Vágar – Billund (BLL)

Vágar – Edinburgh (EDI)

Top Copyright Photo (all others by the airline): Atlantic Airways-Faroe Islands Airbus A319-112 OY-RCI (msn 3905) LHR (Wingnut). Image: 945292.

Atlantic Airways aircraft slide show:

Atlantic Airways Route Map:

KLM is the safest and most punctual airline in 2018

KLM has made this announcement:

In 2018, KLM once again achieve high ratings for safety and punctuality, two key assets for any airline.

Flight Stats, an aviation data information company, rated KLM as runner-up behind Qatar Airways in terms of punctuality in 2018, which means KLM is Europe’s most punctual airline.

Every year, Flight Stats compares international airlines on the basis of punctuality, flight schedules and flying times., which annually researches the safety of airlines, awarded KLM its maximum score on seven criteria, including adherence to international certification requirements and internal safety protocols.

This means KLM ranks among the safest airlines in the world.

This is a superb acknowledgment for all our efforts in the area of safety and punctuality. We will maintain this momentum going into 2019, to keep giving our customers a safe and pleasant travel experience.”
Pieter Elbers – KLM President & CEO

KLM sets a record for passengers in 2018

KLM welcomed a record 34.2 million passengers on board in 2018. That is a 4.5% increase compared to 2017. The growth was greatest in Europe and in North and South America. The strong passenger growth resulted in a record load factor of 89.1% for the entire year, which is 0.7%pt higher than in 2017. At KLM Cargo, the load factor increased by 1.4% to 67%.

The slight drop in passenger numbers at Transavia was the result of the closure of the Munich base. Transavia Netherlands welcomed 5.2% more passengers than in 2017

“In 2018, we expanded our worldwide network to a total of 166 with four new destinations. Last year, the KLM Group (including Transavia Netherlands) welcomed 43 million passengers on board. It’s a great achievement that all of us at KLM, as a whole, can be proud of.”

Pieter Elbers, President and CEO, KLM

KLM to add Naples, Italy as a new destination

KLM has made this announcement:

In the spring of 2019, KLM will expand its network with service to the Italian port of Naples.

KLM’s 10th destination in Italy will only be served in the summer months.

The first flight to Naples will depart on April 21, 2019. KLM will operate Boeing 737-700/800 aircraft on the route.

In July and August, KLM will operate daily service to Naples, restricting service to weekends only during the rest of the season.

Photo: KLM.

KLM opens the first phase of the new Crown Lounge at AMS

KLM Royal Dutch Airlines on December 13 opened the first part of the new KLM non-Schengen Crown Lounge at Schiphol for its customers.

The lounge now boasts a completely new setup and ambience. The primary point of departure here is the ultimate customer experience. The lounge features the latest technologies and innovations, along with top-notch service and catering provisions. Customers can already take advantage of this in a temporary setup. Refurbishment of the second part of the lounge continues until its festive opening in summer 2019, the year in which KLM will celebrate its 100thanniversary.

The international KLM Crown Lounge is located between the E and F Piers at Schiphol. The lounge caters to KLM’s most important customers travelling on intercontinental flights. The lounge is easy to find thanks to its new impressive entrance on the Holland Boulevard. Customers can access the lounge by escalator or elevator, are welcomed individually by personal lounge assistance and can gain easy access by scanning their boarding passes at the self-service devices. The lounge facilities are located on the second floor and on the completely rejuvenate third floor.

New service and catering concepts

Taken together, the new food & drink concepts, kitchen layout, logistics, digital innovations including self-service access and rejuvenated service provided by lounge staff all contribute towards an entirely personal experience. In so doing, KLM has created the lounge of the future.

New decor and fittings & fixtures catering to customer requirements

The new decor of the KLM non-Schengen Crown Lounge focuses on providing customers with a completely new experience. To this end, KLM has set up different zones to satisfy the diverse wishes and requirements of its customers: work, relaxation, food & drink, entertainment and fine dining. Capacity has also been expanded in order to accommodate anticipated growth in the number of (intercontinental) lounge visitors in the future. Once renovated completely, the lounge will offer around 1,500 seats in comparison with the previous 800 and will boast a surface area of 6,800 m2 compared to 3,600 m2 now.

KLM: Bye bye Boeing 747-400; “City of Bangkok”

The last departure of PH-BFB from LAX on November 25, 2018

From the KLM blog:

By Coco Peters,

“City of Bangkok” is the oldest Boeing 747 still in operation at KLM. This aircraft type has iconic status in aviation history. The Boeing arrived in Amsterdam from Seattle in 1989 and has, in the meantime, carried a considerable number of passengers. But now it’s time to say farewell. Boeing 747-400 City of Bangkok will soon fly its last flight after almost 30 years of faithful service.

I was lucky enough to be allowed to watch this “crate” undergo its final service. There is nothing better for an intern than to be allowed to nose around an aircraft. Every time I go into a hangar (I make it sound as if I go every week, but it was only my third time) my KLM-blue heart starts to beat a little faster. How bizarre it is that such an enormous machine can get up into the air. This aircraft weighs around 178,750 kilograms. It is completely empty now. Where there would normally be 408 passengers, plus cockpit and cabin crew, there is no one. The Boeing 747-400 is in Hangar 11 for maintenance.

Boeing 747-400 facts:

  • Wing span: 64.44m (a football pitch is between 64m and 75m wide, that’s how wide a Boeing 747-400 is).
  • Length: 70.67m
  • Cruising speed: 920kmph
  • Range: 12,900km
  • Number of passengers: 408
  • In service at KLM since June 1989
  • This machine has spent a total of 134,279 hours in the air and performed 18,024 take-offs (and, luckily, 18,024 landings too). This is equivalent to 15.7 years of non-stop flying!

Imagine, if the average load factor over all 29 years was 80%, with 408 seats on board, you would come out at (0.8 x 408) x 18,024 = 5,883,033.6. That’s nearly 6 million passengers who have been carried by this aircraft over the years. Berlin has a population of around 6 million.

City of Bangkok There is something in this aircraft you won’t find in any other, namely, a plaque, I suppose you’d call it, saying “Presented to KLM Royal Dutch Airlines by Bangkok Metropolitan administration on the occasion of the first arrival of this aircraft named THE CITY OF BANGKOK in Thailand, April 1991.”

Naming an aeroplane

But something special happened in Amsterdam too. On 1 July 1989, the City of Bangkok was named by nine Thai monks from the 100-year old monastery in the district of Laksi. This is the same district where the KLM Catering and crew hotel is located in Bangkok. The ceremony took place in Hangar 11 at Schiphol Oost. More than 200 people attended and a special Thai meal was prepared for the monks. I spent ages trying to find the exact spot where the monks baptised the aircraft, but I think the ink must have faded, because I couldn’t find it.

Flat in business

Colleagues gave me a tour of the interior, from the cockpit to the crew sleeping area. (You knew that the crew sleep on board during long flights, right?) A quick peek in the cockpit and a moment in the CO-CO seat – this was especially good, because my name is Coco. Unfortunately, for security reasons, we’re not allowed to share this photo with you.

A lovely lie down, flat, in World Business Class; wonderful, but regrettably the plane stayed in the hangar, otherwise I would happily have stayed there. It felt really special to be allowed to do all this as a simple intern. Not everyone gets the chance to be so close to an aircraft, let alone to be shown around one. I felt like an aircraft fanatic, although I have always liked aircraft – when they get me to my destination and home again. But that has changed now. I can quite easily say that I have the best internship.

If you would like to see this queen of the air one more time, Boeing 747-400 City of Bangkok will take off for the last time on 25 November and land on 26 November.

* The Boeing 747 fleet will be replaced in the coming years by the Boeing 777 and the 787 Dreamliner. These newer aircraft use less fuel and less CO2. In 2020 we want to generate 20% less CO2 emissions than in 2011.

Top Copyright Photo (all others by KLM and the writer): The last departure from Los Angeles of PH-BFB: KLM Royal Dutch Airlines Boeing 747-406 PH-BFB (msn 24000) LAX (Michael B. Ing). Image: 944574.

KLM aircraft slide show: