Category Archives: KLM Royal Dutch Airlines

KLM opens the first phase of the new Crown Lounge at AMS

KLM Royal Dutch Airlines on December 13 opened the first part of the new KLM non-Schengen Crown Lounge at Schiphol for its customers.

The lounge now boasts a completely new setup and ambience. The primary point of departure here is the ultimate customer experience. The lounge features the latest technologies and innovations, along with top-notch service and catering provisions. Customers can already take advantage of this in a temporary setup. Refurbishment of the second part of the lounge continues until its festive opening in summer 2019, the year in which KLM will celebrate its 100thanniversary.

The international KLM Crown Lounge is located between the E and F Piers at Schiphol. The lounge caters to KLM’s most important customers travelling on intercontinental flights. The lounge is easy to find thanks to its new impressive entrance on the Holland Boulevard. Customers can access the lounge by escalator or elevator, are welcomed individually by personal lounge assistance and can gain easy access by scanning their boarding passes at the self-service devices. The lounge facilities are located on the second floor and on the completely rejuvenate third floor.

New service and catering concepts

Taken together, the new food & drink concepts, kitchen layout, logistics, digital innovations including self-service access and rejuvenated service provided by lounge staff all contribute towards an entirely personal experience. In so doing, KLM has created the lounge of the future.

New decor and fittings & fixtures catering to customer requirements

The new decor of the KLM non-Schengen Crown Lounge focuses on providing customers with a completely new experience. To this end, KLM has set up different zones to satisfy the diverse wishes and requirements of its customers: work, relaxation, food & drink, entertainment and fine dining. Capacity has also been expanded in order to accommodate anticipated growth in the number of (intercontinental) lounge visitors in the future. Once renovated completely, the lounge will offer around 1,500 seats in comparison with the previous 800 and will boast a surface area of 6,800 m2 compared to 3,600 m2 now.


KLM: Bye bye Boeing 747-400; “City of Bangkok”

The last departure of PH-BFB from LAX on November 25, 2018

From the KLM blog:

By Coco Peters,

“City of Bangkok” is the oldest Boeing 747 still in operation at KLM. This aircraft type has iconic status in aviation history. The Boeing arrived in Amsterdam from Seattle in 1989 and has, in the meantime, carried a considerable number of passengers. But now it’s time to say farewell. Boeing 747-400 City of Bangkok will soon fly its last flight after almost 30 years of faithful service.

I was lucky enough to be allowed to watch this “crate” undergo its final service. There is nothing better for an intern than to be allowed to nose around an aircraft. Every time I go into a hangar (I make it sound as if I go every week, but it was only my third time) my KLM-blue heart starts to beat a little faster. How bizarre it is that such an enormous machine can get up into the air. This aircraft weighs around 178,750 kilograms. It is completely empty now. Where there would normally be 408 passengers, plus cockpit and cabin crew, there is no one. The Boeing 747-400 is in Hangar 11 for maintenance.

Boeing 747-400 facts:

  • Wing span: 64.44m (a football pitch is between 64m and 75m wide, that’s how wide a Boeing 747-400 is).
  • Length: 70.67m
  • Cruising speed: 920kmph
  • Range: 12,900km
  • Number of passengers: 408
  • In service at KLM since June 1989
  • This machine has spent a total of 134,279 hours in the air and performed 18,024 take-offs (and, luckily, 18,024 landings too). This is equivalent to 15.7 years of non-stop flying!

Imagine, if the average load factor over all 29 years was 80%, with 408 seats on board, you would come out at (0.8 x 408) x 18,024 = 5,883,033.6. That’s nearly 6 million passengers who have been carried by this aircraft over the years. Berlin has a population of around 6 million.

City of Bangkok There is something in this aircraft you won’t find in any other, namely, a plaque, I suppose you’d call it, saying “Presented to KLM Royal Dutch Airlines by Bangkok Metropolitan administration on the occasion of the first arrival of this aircraft named THE CITY OF BANGKOK in Thailand, April 1991.”

Naming an aeroplane

But something special happened in Amsterdam too. On 1 July 1989, the City of Bangkok was named by nine Thai monks from the 100-year old monastery in the district of Laksi. This is the same district where the KLM Catering and crew hotel is located in Bangkok. The ceremony took place in Hangar 11 at Schiphol Oost. More than 200 people attended and a special Thai meal was prepared for the monks. I spent ages trying to find the exact spot where the monks baptised the aircraft, but I think the ink must have faded, because I couldn’t find it.

Flat in business

Colleagues gave me a tour of the interior, from the cockpit to the crew sleeping area. (You knew that the crew sleep on board during long flights, right?) A quick peek in the cockpit and a moment in the CO-CO seat – this was especially good, because my name is Coco. Unfortunately, for security reasons, we’re not allowed to share this photo with you.

A lovely lie down, flat, in World Business Class; wonderful, but regrettably the plane stayed in the hangar, otherwise I would happily have stayed there. It felt really special to be allowed to do all this as a simple intern. Not everyone gets the chance to be so close to an aircraft, let alone to be shown around one. I felt like an aircraft fanatic, although I have always liked aircraft – when they get me to my destination and home again. But that has changed now. I can quite easily say that I have the best internship.

If you would like to see this queen of the air one more time, Boeing 747-400 City of Bangkok will take off for the last time on 25 November and land on 26 November.

* The Boeing 747 fleet will be replaced in the coming years by the Boeing 777 and the 787 Dreamliner. These newer aircraft use less fuel and less CO2. In 2020 we want to generate 20% less CO2 emissions than in 2011.

Top Copyright Photo (all others by KLM and the writer): The last departure from Los Angeles of PH-BFB: KLM Royal Dutch Airlines Boeing 747-406 PH-BFB (msn 24000) LAX (Michael B. Ing). Image: 944574.

KLM aircraft slide show:


KLM to add a new route to Wroclaw, Poland

KLM has made this announcement:

Wrocław lies in the west of Poland and has much to offer travellers. In 2016 it was Cultural Capital of Europe.

The city of Wrocław (pronounced: vrɔtswaf) has a population of more than 600,000 and is Poland’s fourth largest city. Wrocław is KLM’s fourth destination in Poland after Warsaw, Krakow, and Gdansk. Air France began operating a service to Wrocław’s Copernicus Airport this summer. Wrocław is a lively university city where trade and industry flourish. It has a beautiful old market square, which is lined by pastel-coloured buildings housing cafes and restaurants.

Wrocław flight schedule

KLM will operate a daily service from Schiphol to Wrocław using Embraer 175 equipment. This aircraft has 20 business class seats, an Economy Comfort zone with 8 seats, and 60 Economy Class seats.

  • KL1271 departs Amsterdam Schiphol at 11.50 hours and arrives at Copernicus Airport Wrocław at 13.35 hours.
  • KL1272 departs Wrocław at 14:05 hours and arrives at Schiphol at 15.55 hours.

KLM conquers heart of Chinese millennial

KLM is launching its “Never Done” campaign in China. It aims to increase KLM’s brand awareness in China, especially among younger – millennial – target groups. The younger target group approaches travel in a completely different way to previous generations. Research shows that young people want to explore as many new experiences as possible during their travels. The underlying principle of the “Never Done” campaign is to show these young travellers, through real experience, that KLM understands them and is the right partner for them – of course, within the reliable, warm and service-oriented environment for which KLM is renowned.


KLM has produced two video clips that tell the stories of Chinese millennials who have struck “Never Done” experiences from their bucket lists all over Europe – from their first KLM flight to eating herring in Amsterdam, and visiting a Barcelona barbershop. In the first video, KLM presents itself as a reliable, warm and service-oriented partner. In the second video, shot in documentary style, it comes to life through the eyes of well-known Chinese millennials.

The videos were commissioned by KLM and developed by VIRTUE Amsterdam, the creative advertising agency of the Canadian company VICE. The company drew inspiration from cultural research, insights and data from VICE and VIRTUE’s worldwide network, supplemented by readily available KLM research results.


The two videos will be distributed via WeChat, Youku, Weibo and KLM’s local channels and will target Chinese cities with a high millennial population.

Launch video:

Influencer video:


KLM celebrates its 99th anniversary

KLM's 2016 "OrangePride" special livery

KLM Royal Dutch Airlines introduced its latest Delftblue miniature on its 99th anniversary on October 7, 2018. The famous collector item, a unique gift to World Business Class travellers on long haul flights, is a sought after collector’s item.

KLM presented their latest Delftblue miniature of the first grocery store by the iconic Dutch coffee brand ‘Douwe Egberts’ in Joure, a beautiful village in the middle of Friesland. Fittingly, at the end of October, KLM will be serving Douwe Egberts sustainable UTZ-certified coffee on all its European and intercontinental flights.

To celebrate KLM’s 99th anniversary, KLM just launched their ‘winter hot picks’ on sale from today until 2 November, 2018 for travel from October 31, 2018 until May 31, 2019. Economy class return fares from Jakarta to Europe including taxes start from IDR 8,500,000 and in Business class return fares from Jakarta to Amsterdam including taxes start from IDR 42,400,000. From Denpasar Economy class return fares including taxes start at IDR 9,000,000

About KLM Royal Dutch Airlines in Indonesia

KLM’s first flights between Amsterdam and Indonesia started on October 1, 1924 when KLM initiated its first intercontinental flight from Amsterdam to Jakarta. In September 1929 KLM started regular, scheduled services between Amsterdam and Indonesia. Until the outbreak of the Second World War, this was the world’s longest distance scheduled service.

KLM offers daily direct flights between Jakarta and Amsterdam Schiphol Airport with a stop in Kuala Lumpur and daily flights between Denpasar and Amsterdam-Schiphol Airport with a stop in Singapore.

KLM Jakarta – Amsterdam

  • KL810 departs Jakarta at 19:25 and arrives in Amsterdam at 05:55 the next day
  • KL809 departs Amsterdam at 20:50 and arrives in Jakarta at 18:10 the next day

KLM Jakarta – Kuala Lumpur 

  • KL810 departs Jakarta at 19:25 and arrives in Kuala Lumpur at 22:30 the next day
  • KL809 departs Kuala Lumpur at 17:05 and arrives in Jakarta at 18:10 the next day

KLM Denpasar – Amsterdam

  • KL836 departs Denpasar at 21:35 and arrives in Amsterdam at 08:00 the next day
  • KL835 departs Amsterdam at 21:00 and arrives in Denpasar at 20:20 the next day

KLM Denpasar – Singapore

  • KL836 departs Denpasar at 21:35 and arrives in Singapore at 00:05 the next day
  • KL835 departs Singapore at 17:35 and arrives in Denpasar at 20:20 the next day

Departure and Arrival times based on winter schedule — 29 October, 2018 – 31 March, 2019)

The daily flights are operated by Boeing 777-300ER aircraft with 34 seats in Business Class and 374 seats in Economy Class.

Top Copyright Photo (all others by KLM): KLM Royal Dutch Airlines Boeing 777-306 ER PH-BVA (msn 35671) (OrangePride) AMS (Ton Jochems). Image: 943972.

KLM aircraft slide show:


KLM launches new meal service

KLM Royal Dutch Airlines launches a new meal service for Business Class passengers on its KLM Cityhopper (KLC) flights from the forthcoming winter schedule onwards starting 28 October 2018. The new, high quality meals are both more substantial and varied. They will be served in the Europe Business Class (EBC) Box.

More choice based on more individual elements

More individual elements have been added to the meal box. For example, granola and jam are now served separately to the yoghurt, and dressing and nuts separately to the salads, enabling customers themselves to determine how they would like to put their meals together.

Sustainable products

Until noon, our customers will receive a box containing a breakfast with fresh fruit and cold cuts consisting of cheese and meat with a hot roll. During the rest of the day, the EBC Box will contain a salad and side dishes including a slice of apple pie, for example. All of the products will be sustainable, and produce from local suppliers will be used as far as possible. The meat and eggs will carry “Beter Leven” certification and all products containing fish will bear the MSC stamp of approval. The cardboard used for the boxes will also be sustainable and recyclable.

Choice & control service on six flights

On KLC’s six longest flights (Cagliari, Helsinki, Ibiza, Porto, Split and Valencia), Business Class passengers themselves will be able to determine the time when they would like to eat. KLC thus meets the needs of its customers to have more control and choice. In addition to the meal box, customers will be able to enjoy a second service: a Dutch croquette snack or a spinach-and-feta pastry.

Luxurious look & feel and more refined format

Not only have the contents and look & feel of the meal box been revitalised, but the format has also been adjusted providing more space for something to drink, for example. The luxury box now also fits onto the tray table of the Embraer even better. This is a big plus point since KLC’s fleet now consist exclusively of Embraers. With 49 Embraer E-Jets, 32 E190s and 17 E175s, KLC now operates the biggest E-Jet fleet in Europe.

KLM has the ambition of being Europe’s most successful, customer-centric, innovative and efficient network carrier. This means creating memorable experiences for customers on the ground and in the air by pursuing the “Moving Your World” approach. KLC’s new meal concept contributes towards achieving this ambition.

Photos: KLM.

Air France-KLM Group presents its 2018 – 2019 winter schedule: 2.5% increase in capacity

Transavia Airlines (Netherlands) Boeing 737-800 WL PH-HXK (msn 62157) ZRH (Andi Hiltl). Image: 943966.

Air France-KLM today made the following announcement:

For the 2018-2019 winter season (October 28, 2018 to March 30, 2019), Air France-KLM is increasing capacity by 2.5%* compared to the previous winter season and is pursuing its growth objectives in continuation of the summer season. This growth, mainly generated by a better use of the fleet, is broken down as follows:

–       +2.8% for long-haul passenger operations,

–       +1.1% for medium and short-haul passenger operations,

–       +11.5% for Transavia’s low-cost operations.

Long-haul: +2.8%

On its long-haul network, Air France-KLM will offer 6 new routes this winter –

–        5 destinations on departure from Paris-Charles de Gaulle in continuation of the summer season: Seattle/Tacoma (USA), Taipei (Taiwan), Nairobi (Kenya) with Air France and Fortaleza (Brazil) and Mahé (Seychelles) with Joon, which will also continue to serve Cape Town (South Africa), Mumbai (India) and Cairo (Egypt), previously operated by Air France.

–        1 destination on departure from Amsterdam-Schiphol in continuation of the summer season: Fortaleza (Brazil) with KLM Royal Dutch Airlines.


  • North America

In the United States, Air France will continue to serve Seattle/Tacoma, inaugurated on March 25, throughout the winter season with 3 weekly flights. The company will increase its weekly frequencies to Detroit and New York, offering 7 and 28 weekly flights respectively. KLM will offer an additional weekly flight to Minneapolis (4 weekly flights).

In Canada, the Air France-KLM group will increase seat capacity by 10% from Europe. Customers will benefit from an additional flight to Montreal (13 weekly flights) with Air France. On departure from Amsterdam-Schiphol, they will benefit from 2 additional flights to Toronto (9 weekly flights) and an additional flight to Calgary (7 weekly flights) with KLM.


  • Central and South America and the Caribbean 

In Costa Rica, Air France and KLM will operate an additional flight to San José, representing a 30%** capacity increase from Europe, with 4 weekly flights from Paris-Charles de Gaulle and 3 weekly flights from Amsterdam-Schiphol throughout the winter season. A fourth frequency will be added during the peak season, from mid-December to January.

In Brazil, the Group will continue to serve Fortaleza with KLM and Joon, a destination that was inaugurated on May 3rd by both airlines. Joon will increase its frequencies to the Brazilian destination with a total of 3 weekly flights. Air France will increase its seat capacity by 30% to Rio de Janeiro with 3 additional weekly flights (10 per week).

In Argentina, KLM will add a weekly frequency to offer customers a daily flight between Amsterdam-Schiphol and Buenos Aires.

In Colombia, the Bogota – Cartagena route will be operated 4 times weekly by KLM throughout the season. During the peak winter season, from December to February, customers will benefit from a fifth weekly frequency.

In the Caribbean, the Group will offer 3 times more seats between Europe and St. Martin – 4 additional flights between Paris-Charles de Gaulle and St. Martin with Air France (5 weekly flights) and an additional flight on the St. Martin – Curaçao route with KLM (3 weekly flights).

  • Asia and the Middle East

In Taiwan, Air France will continue its service from Paris-Charles de Gaulle in continuation of the summer season with 3 weekly flights.

In India, KLM will increase its flight frequencies to Mumbai and offer 4 weekly flights throughout the winter season. Joon will continue to serve Mumbai with a daily flight. In total, the Group will offer 32 weekly flights between Europe and India with Air France, KLM and Joon.

In Japan, Air France and KLM will offer customers an additional weekly flight to Osaka (5 and 7 flights per week respectively) on departure from Paris-Charles de Gaulle and Amsterdam-Schiphol. Air France will also increase its frequencies to Tokyo-Haneda with 2 additional flights (12 weekly flights). The Group will thus increase its seat capacity to Japan by 8% for the winter season.

In Vietnam, Air France will offer an additional weekly flight to Ho Chi Minh City, i.e. 4 weekly flights, during the Christmas holiday period.

In Sri Lanka, KLM will adapt its flight schedule to the capital Colombo with 2 weekly flights.

In the United Arab Emirates, with 3 additional weekly flights on departure from Paris-Charles de Gaulle, and 2 additional flights from Amsterdam-Schiphol from next February, the Group will offer up to 19 flights per week between Dubai and its main hubs.

  • Africa and the Indian Ocean

In Egypt, Joon will continue to serve Cairo with a daily flight, a destination that was previously operated by Air France.

In Kenya, Air France will offer 3 weekly flights to Nairobi in continuation of the summer season. In total, Air France-KLM will offer 10 weekly services to Nairobi, with 3 on departure from Paris-Charles de Gaulle and 7 on departure from Amsterdam-Schiphol, in addition to the daily services operated by its partner Kenya Airways from both hubs.

In West Africa, Air France-KLM will increase capacity by 10%. To Ouagadougou (Burkina Faso) and Accra (Ghana), customers will benefit from 2 and 4 additional flights respectively, for a total of one daily flight for each of these routes from Paris-Charles de Gaulle. To Lomé (Togo), Air France will offer a daily flight with 3 additional weekly flights in addition to the 4 weekly flights Paris – Niamey – Lomé.

In Sierra Leone and Liberia, KLM will cease its Freetown – Monrovia service on January 21, 2019.

In South Africa, Joon will continue to serve Cape Town with 5 weekly flights.

In the Seychelles, customers will benefit from 3 weekly flights to Mahé with Joon throughout the winter season.

In the Maldives, Air France will offer an additional flight to Malé, with a total of 3 weekly flights. KLM will continue to serve Mauritius with 3 non-stop weekly flights from Amsterdam-Schiphol, in addition to the non-stop Air France flights fromParis-Charles de Gaulle.


Medium- and short-haul: +1.1%.

On its medium- and short-haul network, the Air France-KLM Group will offer 20 new routes** from its main hubs and regions:

  • 16 routes operated 1 to 14 times a week throughout the season:

–        From Paris-Charles de Gaulle: Bari (Italy), Catania (Italy), Cork (Ireland), Lorient (France), Toulon (France) and Wroclaw (Poland) with AF as well as Bergen (Norway) with Joon.

–        From Paris-Orly: La Rochelle (France) with HOP!

–        From Amsterdam-Schiphol: Växjö (Sweden) with KLM

–        From the French regions with HOP! Air France:

o   From Caen: Geneva (Switzerland) and Marseille (France)

o   From Lorient: Lyon (France)

o   From Lille: Brest (France)

o   From Metz-Nancy: Marseille (France)

o   From Rennes: Brussels (Belgium) and Strasbourg (France)


  • 4 routes operated once a week (mainly on weekends) during the French school holidays with HOP! Air France:

– Pau from Brest, Caen and Strasbourg (France)

– Geneva (Switzerland) from Brest (France)


For the first time, Joon will operate flights to Budapest (Hungary) and Bergen (Norway), previously operated by Air France, as well as Rome (Italy), Naples (Italy), Oslo (Norway) and Istanbul (Turkey) in continuation of the summer season. Joon, the new generation of travel by Air France, will offer a total of 10 destinations for the winter season on its medium-haul network.


Transavia: + 11.5%

Transavia will expand its network from all its bases in France and the Netherlands with 18 new routes**:

–        From Eindhoven: Krakow (Poland)

–        From Rotterdam: Nador (Morocco) and Lanzarote (Spain)

–        From Amsterdam: Beirut (Lebanon) and Ovda (Israel)

–        From Groningen: Tenerife (Spain)

–        From Paris-Orly: Athens (Greece), Palermo (Italy), Rabat (Morocco) and Tenerife (Spain)

–        From Nantes: Djerba (Tunisia), Monastir (Tunisia), Casablanca (Morocco), Rome (Italy), Seville (Spain), Tenerife (Spain) and Tel Aviv (Israel)

–        From Lyon: Djerba (Tunisia)


On departure from the Netherlands, the Group’s low-cost airline will increase capacity by 3.8% and by 25% on departure from France.


A modernized fleet and new cabins


Air France-KLM is continuing its investments in order to offer its customers the latest generation aircraft and the best travel cabins.


For the 2018-2019 winter season, the Group will fly to 29 destinations by Boeing 787 with Air France and KLM:


  • From Paris-Charles de Gaulle: Boston and Detroit (United States), Bogota (Colombia), Panama (Panama), Guangzhou (China), Osaka (Japan), Bamako (Senegal), Abidjan (Côte d’Ivoire), Nairobi (Kenya), Malé (Maldives).
  • From Amsterdam-Schiphol: Toronto, Calgary (Canada), Minneapolis, New York, Washington, Atlanta, Houston and San Francisco (United States), San Jose (Costa Rica), Bogota – Cartagena (Colombia), Rio de Janeiro (Brazil), Mauritius (Republic of Mauritius), Colombo (Sri Lanka), Mumbai (India), Chengdu, Beijing, Shanghai, Hangzhou, Xiamen (China) and Osaka (Japan).

Copyright Photo: Gerd Beilfuss.

The Air France Airbus A380 will also take off to 7 destinations: New York, Los Angeles and Miami (United States), Mexico City (Mexico), Abidjan (Côte d’Ivoire), Johannesburg (South Africa), and Shanghai (China).

Air France will offer its customers the opportunity to enjoy the latest new travel cabins on board 51% of its long-haul flights by the end of the winter season: 1 Airbus A330, 7 Boeing 787, 25 Boeing 777-200 and 19 Boeing 777-300 aircraft. In addition, next January, Air France’s first renovated Airbus A330 will unveil its brand new Business, Premium Economy and Economy long-haul travel cabins on flights to Houston (United States), Accra (Ghana) and Ouagadougou (Burkina Faso). A total of 15 Airbus A330s will be refurbished by the beginning of 2020.

KLM is also continuing to deploy its new World Business Class and Economy cabins. As from January 2019:

  • all KLM long-haul flights will offer the new World Business Class, equipped with full flat seats.
  • all Boeing 777, Boeing 787 and Airbus A330 aircraft will be equipped with the new Economy cabins.

Joon also offers its customers its latest travel cabins on board its 4 Airbus A340s, which will fly to Cairo (Egypt), Cape Town (South Africa), Fortaleza (Brazil), Mumbai (India) and Mahé (Seychelles) throughout the winter season.

Finally, Transavia France is continuing to expand and will take delivery of a 34th new Boeing 737 in its fleet in December 2018.

*Capacity measured in available seat-kilometres compared to the 2017-2018 winter schedule.

**Compared to the 2017-2018 winter season.

Top Copyright Photo (all others by the group): Transavia Airlines (Netherlands) Boeing 737-800 WL PH-HXK (msn 62157) ZRH (Andi Hiltl). Image: 943966.

Transavia (Netherlands) aircraft slide show: