Category Archives: United Airlines

Boeing and United Airlines announce repeat orders for 737 MAX and 777

United Airlines Boeing 777-300 ER N2737U (msn 62649) LHR (SPA). Image: 944179.

United Airlines and Boeing announced the carrier ordered 24 additional 737 MAX jets and four more 777-300ER (Extended Range) airplanes last year. The $4.5 billion order, according to list prices, was booked as unidentified on Boeing’s Orders & Deliveries website.

The Chicago-based airline has steadily placed new orders for the two Boeing jets to serve its large domestic and international network. United Airlines is among the more than 100 customers who have made the 737 MAX the fastest-selling airplane in Boeing history, receiving more than 5,000 orders since the program’s launch.

The 777 has become the best-selling twin-aisle jet family in history, earning more than 2,000 orders. In fact, United’s order pushed the program over the 2,000 threshold in December. It is also the most reliable twin-aisle jet flying today with the highest schedule reliability in the industry at 99.5 percent. The 777-300ER can seat up to 386 passengers in a three-class configuration and has a maximum range of 7,930 nautical miles (14,685 km).

United also utilizes Boeing Global Services to enhance its operations of their large fleet of Boeing aircraft. Multiple digital Boeing solutions, including those powered by Boeing AnalytX, optimize its operations. Recently, United signed for crew management and electronic flight bag (EFB) tools to enhance operational efficiency across all phases of flight.

Top Copyright Photo (all other images by Boeing): United Airlines Boeing 777-300 ER N2737U (msn 62649) LHR (SPA). Image: 944179.

United Airlines aircraft slide show (Boeing):

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United Airlines reports full-year and fourth quarter 2018 financial results

United Airlines Boeing 737-9 MAX 9 N37508 (msn 43439) FLL (Tony Storck). Image: 945289.

United Airlines has released this report:

In a departure from industry trends, United (UAL) has announced that its fourth-quarter unit revenue came in at the high end of its guidance range and also exceeded its full-year adjusted diluted earnings per share target laid out last January.

UAL reported full-year net income of $2.1 billion, diluted earnings per share of $7.70 (a 9.1 percent increase year-over-year), pre-tax earnings of $2.7 billion and pre-tax margin of 6.4 percent. UAL reported adjusted full-year net income of $2.5 billion, adjusted pre-tax earnings of $3.2 billion and adjusted pre-tax margin of 7.7 percent.1 UAL increased its full-year 2018 adjusted diluted earnings per share outlook three times during the year despite a $2.4 billion year-over-year headwind from fuel. Full-year adjusted diluted earnings per share increased 33.5 percent year-over-year to $9.13, above the high end of the company’s most recent guidance range.1

For 2019, UAL expects adjusted diluted earnings per share to again grow year-over-year to between $10.00 to $12.00.2

  • UAL reported fourth-quarter net income of $462 million, diluted earnings per share of $1.70, pre-tax earnings of $556 million and pre-tax margin of 5.3 percent.
  • UAL reported fourth-quarter adjusted net income of $657 million, adjusted diluted earnings per share of $2.41 and adjusted pre-tax earnings of $814 million.
  • UAL reported fourth-quarter adjusted pre-tax margin of 7.8 percent,1 expanding margin on an adjusted basis of 0.9 points versus the fourth-quarter of 2017.
  • UAL recovered 98% percent of the year-over-year increase in fuel prices in 2018.
  • Consolidated fourth-quarter passenger revenue per available seat mile (PRASM) increased 5 percent year-over-year, at the high end of the company’s fourth-quarter 2018 guidance range.
  • Consolidated fourth-quarter unit cost per available seat mile (CASM) increased 7.0 percent year-over-year.
  • Consolidated fourth-quarter CASM, excluding special charges, third-party business expenses, fuel and profit sharing, decreased 0.7 percent year-over-year.
  • Employees earned $334 million in profit sharing for 2018.

For more information on UAL’s first-quarter and full-year 2019 guidance, please visit ir.united.com for the company’s investor update.

2018 Highlights

Record-Setting Operational Performance3

  • Set new UAL records by flying the most revenue passengers ever, operating the most mainline departures and achieving the fewest cancellations ever in a year, resulting in more UAL customers departing on-time in 2018 than ever before.
  • For the year, achieved the best completion rate in company history with more than 1.7 million flights.
  • In 2018, achieved the best ever company STAR performance (first departures of the day), with nearly 250,000 flights leaving on time.
  • In the fourth quarter, the company achieved top-tier performance in on-time departures among its largest competitors. For the December holiday season, UAL had its best-ever on-time departure performance while flying the most revenue customers it had ever flown during the holiday period.

Customer Experience

  • Opened three new United Polaris lounges located in San Francisco International Airport, Newark Liberty International Airport and Houston’s George Bush Intercontinental Airport.
  • Announced UAL’s newest premium seating, United® Premium Plus, which will provide more space, comfort and amenities on select international flights starting later this year.
  • Introduced a new boarding process designed to reduce customers’ stress by reducing time spent waiting in line and providing them with improved boarding information.
  • Expanded personal device entertainment option to all aircraft, providing at least one free entertainment option on all Wi-Fi equipped aircraft.
  • MileagePlus loyalty program voted Best Overall Frequent-Flyer Program in the world for the 15th consecutive year by readers of Global Traveler, and voted Favorite Frequent-Flyer Program in the Trazee Awards.

Employees

  • Employees earned incentive payments totaling approximately $14 million for achieving operational performance goals in the quarter, marking a full year of earned incentive payments totaling $55 million.
  • Introduced and trained over 90,000 team members on UAL’s new customer service decision framework, the core4, which focuses on the principles of safe, caring, dependable and efficient.
  • Deployed 6,000 iPads to maintenance employees, improving reliability and efficiency.
  • Unveiled a state-of-the-art flight training center in Denver, Colorado – the largest in the world and home to the company’s more than 30 full flight simulators representing all of UAL’s fleet types.
  • Successfully completed the full implementation of the flight attendant joint collective bargaining agreement, allowing the company to operate more efficiently and reliably.
  • Achieved the top score of 100 percent on the 2018 Disability Equality Index (DEI), a prominent benchmarking metric that rates U.S. companies on their disability inclusion policies and practices, also earning UAL a place on DEI’s 2018 “Best Places to Work” list.
  • Received “Best-of-the-Best” Award from the National LGBT Chamber of Commerce and National Business Inclusion Consortium for commitment to diversity and inclusion across all communities.

Network

  • Introduced 93 new routes, adding more flights in 2018 than any other U.S. airline.
  • Announced new international service including Washington-Dulles to Tel Aviv, Israel; San Francisco to Amsterdam, Netherlands; Newark/New York to Naples, Italy; as well as Newark/New York to Prague, Czech Republic and Denver to Frankfurt, Germany, all subject to government approval.
  • Launched several exciting new international routes including Houston to Sydney, San Francisco to Tahiti and Denver to London.
  • Announced schedule expansion at East Coast hubs in Newark/New York and Washington-Dulles to offer more nonstop flights to destinations popular with New York-area customers while reallocating largely connecting passenger flights to Washington-Dulles.
  • Announced a joint business agreement with Compañía Panameña de Aviación S.A. (Copa), Aerovías del Continente Americano S.A. (Avianca) and many of Avianca’s affiliates, pending government approval.

Photos: United Airlines. Premium seats on the new Boeing 787-10 Dreamliner.

Fleet

  • Took delivery of 21 new Boeing aircraft, including four 777-300ER, four 787-9, three 787-10 and ten 737 MAX 9 aircraft (top photo).
  • In December 2018, ordered an additional four Boeing 777-300ER aircraft and 24 737 MAX aircraft.

Community and Environment

  • Pledged to reduce the company’s greenhouse gas emissions by 50 percent by 2050, the only U.S. airline to commit to emissions reductions, further strengthening UAL’s ambition to be the world’s most environmentally conscious airline.
  • Announced a total of $8 million in grants to benefit organizations in each of UAL’s domestic hub communities.
  • Announced new global partnership with the Special Olympics and flew hundreds of Team USA Olympic and Paralympic Winter Games 2018 athletes, coaches and family members to PyeongChang, South Korea, continuing the 38-year relationship between UAL and the United States Olympic Committee.
  • Ranked No. 1 among global carriers in Newsweek’s 2017 Global 500 Green Rankings, one of the most recognized environmental performance assessments of the world’s largest publicly traded companies.
  • Launched a Crowdrise fundraising campaign to support those affected by Hurricane Florence, Typhoon Mangkhut, flooding in Western Japan, wildfires in California and other disasters.

Notes:

1Adjusted pre-tax earnings and adjusted pre-tax margin exclude special charges, the mark-to-market (“MTM”) impact of financial instruments and imputed interest on certain capitalized leases. Adjusted net income and adjusted diluted earnings per share exclude special charges, the MTM impact of financial instruments, imputed interest on certain capitalized leases and certain tax adjustments. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.

2 Excludes special charges and the MTM impact of financial instruments, the nature of which are not determinable at this time, and imputed interest on certain capitalized leases. Accordingly, UAL is not providing earnings guidance on a GAAP basis.

3 Company history defined as post-2010 merger; company records measured from 2010 merger.

Top Copyright Photo: United Airlines Boeing 737-9 MAX 9 N37508 (msn 43439) FLL (Tony Storck). Image: 945289.

United Airlines aircraft slide show (Boeing):

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United opens a new Polaris Lounge at Los Angeles

Beginning January 12, United customers traveling in United Polaris® business class, the airline’s international premium cabin travel experience, will now be able to relax and dine before their travels in the new United Polaris lounge at Los Angeles International Airport.

 

The award-winning Polaris lounge experience builds on the airline’s concept to be uniquely United while embracing the energy and distinct culture of Southern California and the exciting destinations United serves from here.

 

This Polaris lounge features Southern California-style throughout, including works by local, Los Angeles-based artists, Rema Ghuloum, Chris Trueman and Ruth Pastine, and a food and beverage program inspired by the City of Angels. It is conveniently located in Terminal 7 between Gates 73 and 75A and faces west to capture the city’s vibrant sunset skies.

The United Polaris lounge is the most recent investment United has made at LAX, where the airline recently completed a $573 million renovation of Terminal 7. Customers also can now take advantage of the recently completed cut-through, a new road that provides a shortcut to avoid the LAX “horseshoe” road around the terminals to help ease their travels. In addition to the Polaris lounge, United recently opened a new United Club in Terminal 7, and offers customers who want a more upscale experience access to The Private Terminal. These latest improvements and amenities help give United customers the best possible airport experience at LAX.

Los Angeles is one of United’s most important gateways, particularly to Asia and Australia, and this lounge provides our customers with a best-in-class experience before they board their flights, especially for those customers with late-night departures and early-morning arrivals,” said Janet Lamkin, United’s California President. “We continue to expand our presence in Los Angeles, connecting customers from all over California and the U.S. to our global network. The addition of the United Polaris lounge is yet another way we provide customers with the best possible travel experience at LAX.”

United Polaris Lounge at LAX Facts & Highlights

  • More than 12,000 square feet
  • 140 seats, with a variety of seating areas for productivity, privacy and dining
  • 272 power outlets and 120 USB ports
  • Luxurious shower suites, featuring rainfall showerheads and Soho House & Co’s Cowshed Spa products
  • Private daybeds outfitted with Saks Fifth Avenue bedding
  • Customers are invited to enjoy a full restaurant-quality experience in The Dining Room before their flights. With a menu that blends international comfort foods developed by Los Angeles native Chef Tritia Gestuvo, highlights include: almond-crusted fish and chips, chilaquiles, Korean bulgogi arancini, fresh crafted sandwiches on La Brea Bakery® bread, flavorful street tacos and house-made cinnamon churros.
  • In a nod to the innovative cocktail culture of Los Angeles, the lounge features signature cocktails inspired by the City of Stars, including the Let’s Rumble, made from Cruso Spiced Rum, fresh lemon, prickly pear puree and house-made simple syrup and the On Sunset, a playful take on the tequila sunrise, made from Casa Noble Tequila, Del Maguey Single Village Mezcal and agave nectar.

The United Polaris lounge at Los Angeles International Airport is the fifth Polaris lounge to open. Other United Polaris lounge locations include: Chicago O’Hare International Airport, George Bush Intercontinental in Houston, Newark Liberty International Airport and San Francisco International Airport.

The focus behind the United Polaris experience has always been to provide long-haul travelers with what they’ve asked for: the best sleep in the sky. On average, United continues to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020.

All photos by United Airlines.

United Airlines’ first Boeing 787-10 begins regular service, flying coast to coast

Today, January 7, 2019, United Airlines’ first Boeing 787-10 Dreamliner began regular service as UA2418, departing from Los Angeles International Airport traveling to Newark Liberty International Airport. United is the first carrier in the world to operate all three Dreamliner models (above), including the 787-8, 787-9 and now the longest model, the 787-10.

The Dreamliner’s entry into scheduled service continues United’s comprehensive fleet plan, while providing an improved experience for customers. The aircraft is United’s first Dreamliner model delivered with the airline’s signature Polaris business class seats, and new United® Premium Plus seats. Boeing’s Dreamliners are known for dramatically improving the on board experience for customers with lower cabin altitude, better humidity, cleaner air, smoother ride and better sound quality. Additionally, the new Dreamliner provides better fuel efficiency than older aircraft, contributing to United’s commitment to reducing emissions by 50 percent by 2050.

As previously announced, United expects its second Dreamliner to enter service between its hubs in San Francisco and New York/Newark in February, and begin international service in March.

Photo: United Airlines.

United Airlines adds 11 new routes from Chicago, Houston, Los Angeles and Washington, D.C.

United Airlines has announced the addition of 11 new routes from its hubs in Chicago, Houston, Los Angeles and Washington, D.C. United’s new summer service, beginning in June 2019, will connect customers to popular summer vacation destinations in California, Colorado, Florida, Oregon, Michigan and Nova Scotia. Tickets are now available for purchase.

In 2018, United introduced 93 new routes across the United States, including 15 international routes – adding more flights than any U.S. airline. Today’s additions are part of United’s 78 domestic routes announced this year and build on the airline’s record network expansion.

Chicago to Colorado, Florida, Oregon and Nova Scotia

From United’s hometown hub, the airline will offer seven new routes connecting customers to Florida beaches, Oregon’s Willamette Valley and Cascade Mountains and the Colorado Rocky Mountains. Additionally, beginning June 6, United will offer daily service to the stunning coastline and scenery of Halifax on the Nova Scotia peninsula in Canada.

City

Depart

Arrive

Frequency

Aircraft

Chicago-Destin

9:15 a.m.

11:41 a.m.

Saturday, Sunday

CRJ-200

Destin-Chicago

12:15 p.m.

2:55 p.m.

Saturday, Sunday

CRJ-200

Chicago-Durango

10:00 am

12:12 pm

Saturday

CRJ-700

Durango-Chicago

12:50 p.m.

4:40 p.m.

Saturday

CRJ-700

Chicago-Panama City Beach

9:15 a.m.

11:41 a.m.

Saturday, Sunday

CRJ-200

Panama City Beach-Chicago

12:15 p.m.

2:55 p.m.

Saturday, Sunday

CRJ-200

Chicago-Grand Junction

10:00 a.m.

12:12 p.m.

Saturday

CRJ-700

Grand Junction-Chicago

12:50 p.m.

4:40 p.m.

Saturday

CRJ-700

Chicago-Eugene

7:30 p.m.

9:50 p.m.

Daily, year-round

EMB-175

Eugene-Chicago

11:40 p.m.

5:15 a.m. + 1 day

Daily, year-round

EMB-175

Chicago-Halifax, Nova Scotia

5:50 p.m.

10:52 p.m.

Daily, Summer

EMB-175

Halifax, Nova Scotia-Chicago

7:14 a.m.

8:40 a.m.

Daily, Summer

EMB-175

Chicago-Redmond

7:30 p.m.

9:45 p.m.

Daily, Summer

EMB-175

Redmond-Chicago

11:45 p.m.

5:15 a.m. + 1 day

Daily, Summer

EMB-175

Houston to Durango, Colorado, and Ontario, California

United’s new service between its Houston hub at George Bush Intercontinental Airport offers customers nonstop access for the summer season to outdoor summer fun in Durango and southwestern Colorado’s San Juan mountain range. United will also begin daily, year-round service between Houston and Ontario in southern California. From Ontario, customers can easily access four major interstates, including easy access to Los Angeles and Long Beach.

City

Depart

Arrive

Frequency

Aircraft

Houston-Durango

9:35 a.m.

10:55 a.m.

Saturday

EMB-175

Durango-Houston

12:20 p.m.

3:35 p.m.

Saturday

EMB-175

Houston-Ontario

9:30 p.m.

11:15 p.m.

Daily, year-round

EMB-175

Ontario-Houston

11:59 p.m.

5:10 a.m.+ 1 day

Daily, year-round

EMB-175

Los Angles to Stockton, California

Beginning Aug. 20, 2019, United’s new, twice-daily service between Los Angeles and Stockton will provide Stockton travelers seamless access to United’s global network at its Los Angeles hub.

City

Depart

Arrive

Frequency

Aircraft

Los Angeles-Stockton

1:00 p.m.

5:10 p.m.

2:22 p.m.

6:32 p.m.

Daily, year-round

CRJ-200

Stockton-Los Angeles

7:41 a.m.

3:00 p.m.

9:10 a.m.

4:29 p.m.

Daily, year-round

CRJ-200

Washington Dulles to Traverse City, Michigan

Located on the eastern shores of Lake Michigan, picturesque Traverse City is an ideal destination for a summer vacation. In fact, fans of the National Cherry Blossom Festival in Washington can follow up with a trip to Traverse City, home of the annual week-long National Cherry Festival in July. United customers traveling between Washington, D.C. and Traverse City will enjoy the area’s freshwater beaches, vineyards and nearby national forest and state park.

City

Depart

Arrive

Frequency

Aircraft

Washington Dulles-Traverse City

9:00 a.m.

11:00 a.m.

Saturday

EMB-145

Traverse City-Washington Dulles

1:45 pm

3:45 pm

Saturday

EMB-145

 

United Airlines announces largest international route expansion in San Francisco

United Airlines today announced its largest ever international network expansion from its hub at San Francisco International Airport. The airline will offer Bay Area customers nonstop year-round service to Toronto and Melbourne, Australia and seasonal service to New Delhi. United also announced it will begin a second daily flight between San Francisco and Seoul, South Korea. All routes subject to government approvals. In addition to the new routes, in 2019, United will begin new year-round nonstop service between San Francisco and Auckland, New Zealand, Tahiti, French Polynesia and Amsterdam.

“This route expansion solidifies United’s position at San Francisco as the gateway airline serving destinations across the Pacific, the continental United States, as well as to Europe and beyond,” said Oscar Munoz, United’s CEO. “It serves as a fitting capstone to all our efforts that made 2018 a breakthrough year for United, from delivering strong financial performance to currently leading in on-time departures for the second year in a row.”

Since 2013, United Airlines has added 12 new international destinations from San Francisco. With these new flights, United will serve 29 international destinations from San Francisco, including eight cities in Europe, India, and the Middle East, seven in North America, and 14 in Asia and Oceania. United, the largest airline at San Francisco International Airport, operates more than 300 daily flights.

United has been a Bay Area company for 90 years and employs 14,000 people in the region, including 2,500 industrial jobs at its maintenance base, which recently celebrated its 70th anniversary of operation. United continues to invest in the airport, this year opening the 28,000-square foot Polaris lounge near Gate G92 in International Terminal G.

San Francisco to Amsterdam

United recently announced it will offer nonstop daily year-round service between San Francisco and Amsterdam. With this new flight, United will be the first U.S. carrier to fly between California and Amsterdam. United currently serves Amsterdam nonstop from its hubs in Chicago, Houston, New York/Newark and Washington, D.C. The new San Francisco service begins on March 30, 2019 and will be operated with Boeing 787-9 Dreamliner aircraft.

San Francisco to Melbourne, Australia

Offering the most service between the U.S. West Coast and Australia by any U.S. carrier, United is adding new nonstop year-round service between San Francisco and Melbourne three times per week, beginning October 29, 2019. For more than 35 years, United has offered nonstop service to Australia. Today, United offers nonstop service to Sydney from Houston, Los Angeles and San Francisco and provides nonstop service between Los Angeles and Melbourne. United operates all flights between the U.S. and Australia with Boeing 787-9 Dreamliner aircraft.

San Francisco to New Delhi, India

United’s new seasonal service between San Francisco and New Delhi enables business and leisure travelers nonstop access from the U.S. West Coast. The new flight will connect customers from more than 80 cities to India with just one stop in San Francisco. United currently offers nonstop service to Mumbai and New Delhi from New York/Newark. Seasonal service begins on December 5, 2019, with Boeing 787-9 Dreamliner aircraft.

San Francisco to Seoul, South Korea

United is adding a second flight – flown four times per week – between San Francisco and Seoul, South Korea. The airline has served Seoul for more than 30 years from San Francisco. The second flight will provide customers with new time and itinerary options, while providing convenient connections to more than 80 destinations. The additional flights begin on April 1, 2019 and will be operated with Boeing 777-200ER aircraft.

San Francisco to Toronto, Canada

United’s new twice-daily nonstop year-round service between San Francisco and Toronto begins March 31, 2019, offering convenient connections for business and leisure travelers from throughout the western United States, Asia and the South Pacific. United currently offers more than 20 daily flights between Toronto and its hubs in Chicago, Denver, Houston, New York/Newark and Washington Dulles. In addition to Toronto, United operates daily nonstop service between San Francisco and Calgary and Vancouver. United will operate service with Boeing 737-800.

San Francisco to Pape’ete, Tahiti, extended to year-round

This fall, United began the only nonstop service offered by a U.S. carrier between the mainland U.S. and Tahiti with its San Francisco – Pape’ete flight. The airline recently announced it is extending its Tahiti schedule to year-round service from San Francisco. Year-round service on Tuesdays, Thursdays and Saturdays begins March 30, 2019. United operates Boeing 787-8 Dreamliner aircraft between San Francisco and Pape’ete.

San Francisco to Auckland, New Zealand, extended to year-round

Beginning March 30, 2019, United will extend service between its West Coast hub in San Francisco and Auckland to year-round with three-times-weekly service. In partnership with Air New Zealand, United’s flight arriving in Auckland offers passengers more than 20 connections across the region and the return trip utilizes United’s extensive route network in San Francisco, which provides connections to the United States, Canada, and Latin America. United’s extended service between San Francisco and Auckland will operate with Boeing 777-200ER aircraft.

2019 new international routes

Flight

From

To

Frequency

Depart*

Arrive*

Aircraft

UA104

San Francisco

New Delhi

Daily

7:15 p.m.

12:45 a.m. +2 days

787-9

UA105

New Delhi

San Francisco

Daily

4:00 a.m.

6:10 a.m.

787-9

UA060

San Francisco

Melbourne

Tue/Thur/Sat

10:50 p.m.

9:40 a.m. +2 days

787-9

UA061

Melbourne

San Francisco

Mon/Thur/Sat

11:40 a.m.

6:50 a.m.

787-9

UA805

San Francisco

Seoul

Mon/Tue/Thur/Sat

4:55 p.m.

9:35 p.m. +1 day

777-200ER

UA806

Seoul

San Francisco

Mon/Wed/Thur/Sat

11:25 a.m.

6:10 a.m.

777-200ER

UA565

San Francisco

Toronto

Twice daily

10:25 a.m.

11:00 p.m.

6:30 p.m.

7:00 a.m +1 day

737-800

UA459

Toronto

San Francisco

Twice daily

7:15 a.m.

7:21 p.m.

9:54 a.m.

9:55 p.m.

737-800

UA968

San Francisco

Amsterdam

Daily

2:55 p.m.

10:20 a.m. +1 day

787-9

UA969

Amsterdam

San Francisco

Daily

2:50 p.m.

4:50 p.m.

787-9

*Schedules subject to change

2019 international route year-round extensions

Flight

From

To

Frequency

Depart*

Arrive*

Aircraft

UA917

San Francisco

Auckland

Tue/Thur/Sat

11:10 p.m.

7:20 a.m. +2 days

777-200ER

UA916

Auckland

San Francisco

Mon/Thur/Sat

2:30 p.m.

6:40 a.m.

777-200ER

UA115

San Francisco

Pape’ete

Tue/Thur/Sat

1:15 p.m.

6:55 p.m.

787-8

UA114

Pape’ete

San Francisco

Tue/Thur/Sat

9:15 p.m.

8:25 a.m. +1 day

787-8

*Schedules subject to change