Category Archives: United Airlines

United Airlines to outsource catering operations from October

From Reuters:

United Airlines to outsource catering operations from October | Reuters

United becomes the first U.S. airline to offer economy customers an option to pre-order snacks and beverages

United Airlines made this announcement:

Starting today on select flights, all United customers – no matter what cabin of service they’re flying in – can use the airline’s award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they’re scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.

United’s pre-order technology is an extension of the airline’s contactless payment platform that allows customers to store payment information in a digital wallet. United’s pre-order option is now available on select flights departing from Chicago to HonoluluOrange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.

How It Works

  • Five days prior to departure, customers will see an option in the Reservation Details section of the United app or on to pre-order food and beverage items available for their specific flight. Customers will also receive an email notifying them when pre-order is available.
  • In economy cabins, customers can pre-order snacks and beverages from United’s buy-on-board menu. They will be asked to enter their credit card information but will not be charged until the items are served to them onboard.
  • In premium cabins, customers can select their meal option directly from the United app or website. Once they make their selection, they will get a receipt emailed to them.




About United’s Contactless Payment Technology

For customers looking to purchase drinks and snack items while onboard, United’s contactless payment platform allows them to store their payment information in a digital wallet on the United app and on prior to departure.

  • Once in flight, customers can access a menu to view available items either on the United app or in Hemispheres® magazine.
  • Rather than handing the flight attendant a credit card, the flight attendant will ask for the customer’s name and seat to confirm the card on file.
  • Once confirmed, customers will receive their products and the card on file will be charged.

About United’s Newly Enhanced Buy-On-Board Menu

United recently unveiled its refreshed buy-on-board menu, which includes a wide variety of food and beverage offerings including:

  • Adult Beverage Options: Mango White Claw®; red, white and sparkling wine, and new beer options such as Breckenridge Brewery Juice Drop Hazy IPA and Michelob ULTRA®.
  • Three New Snack Boxes: A Tapas snack box with European-inspired offerings; a Takeoff snack box with high-protein options; a Recline snack box with movie theater themed treats.
  • A la Carte Snack Options: Including chips, dips, trail mix and chocolate-covered dried fruit.

New Domestic Premium Cabin Menu Items

United also introduced brand-new meal offerings to customers seated in domestic premium cabins on flights over 1,500 miles and hub-to-hub flights over 800 miles.

  • The enhanced meal service includes a choice of entrees – including fresher options like egg scramble with plant-based chorizo and grilled chicken breast with orzo and lemon basil pesto – sides and dessert.
  • United has also teamed with Eli’s Cheesecake to create a uniquely United chocolate pie flavor called “Pie in the Sky.”
  • The meals will be served on one tray, with items individually wrapped, to limit person-to-person contact and further the safety of our employees and customers.

United’s pre-order technology is available beginning July 28 for flights departing on or after August 2. The technology will initially be available on flights from Chicago O’Hare International Airport to San Diego International Airport, Sacramento International Airport, Orange County’s John Wayne Airport and Honolulu’s Daniel K. Inouye International Airport.

United Airlines to operate more than 40 weekly flights as England re-opens to U.S. travelers

United Airlines made this announcement:

With today’s announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London.

In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

United in England

United has provided service to London Heathrow for nearly 30 years and over the course of the pandemic has maintained continuous service between the U.S. and London. In August, United is increasing its service from Houston to London from five times weekly to daily and adding a second daily flight from Washington, D.C. United will continue operating daily flights to London from ChicagoNew York/NewarkSan Francisco. The airline plans to continue offering these six daily flights in September.


United Aviate Academy will train new pilots using Boeing’s comprehensive suite of training solutions

Photo: Boeing. Representatives of Boeing and United Airlines sign a training solutions agreement supporting United Aviate Academy at EAA AirVenture in Oshkosh, Wisconsin on July 26, 2021. Pictured left to right: Curt Brunjes, managing director, Aviate and Pilot Strategy, United Airlines; Bryan Quigley, senior vice president, Flight Operations, United Airlines; Brendan Curran, vice president, Commercial Services, Boeing; Chris Broom, vice president, Training Solutions, Boeing. (Boeing photo)

United Aviate Academy has selected Boeing to provide a comprehensive suite of training tools, materials and digital solutions to develop and provide early career training to United Airlines’ next generation of pilots. The companies commemorated the five-year training agreement with a ceremonial signing event at EAA AirVenture.

The comprehensive training package of courseware and multimedia materials spans Boeing’s portfolio of service offerings, including its Jeppesen and ForeFlight solutions, and provides United Aviate Academy with the tools to help cadets master key concepts and information needed to confidently and safely pilot aircraft.

The agreement includes:

  • Initial cadet assessment materials with accompanying online courses and e-books, supporting higher program completion rates through analytics of data-driven assessments
  • Jeppesen Academy courseware, textbooks and digital learning materials for private, instrument, commercial, multiengine and instructor training
  • The ForeFlight Mobile integrated flight app for pilots equipped with Jeppesen NavData®, electronic charts and Airway Manuals, a one-stop shop for flight tasks like routing flights, planning and filing flight plans, managing electronic charts and maps, and gathering destination and weather information
  • Pilot supplies including Bose headsets, computers, student flight bags, logbooks and more
  • GPS NavData for the United Aviate Academy fleet

United to pull out of Paine Field on October 5

Delivered on November 8, 2019

United Airlines has announced it will suspend the Denver – Everett (Paine Field) route on October 5. This was the only United Express route operated to PAE. It previously operated a route from PAE to the San Francisco hub.

PAE United Express flights are operated for United Airlines by SkyWest Airlines.

Alaska Airlines continues to operate out of Paine Field.

Top Copyright Photo: United Express-SkyWest Airlines Embraer ERJ 170-200LL (ERJ 175) N620UX (msn 17000824) PAE (Nick Dean). Image: 953003.

United Express-SkyWest aircraft slide show:

United reports a 2Q net loss of $0.4 billion, expects to be profitable in the 3Q and 4Q

United Airlines (UAL) today announced second-quarter 2021 financial results. The company now expects positive adjusted pre-tax income¹ in the third and fourth quarters of 2021 as travel demand rebounds.

The company’s second quarter performance largely exceeded original expectations as international long haul and business travel accelerated even faster than anticipated, together with continued yield improvement. Looking ahead, the company expects continued gains as more businesses return by end of summer and into 2022, with a full recovery in demand anticipated by 2023.

“Thanks to the professionalism and perseverance of the United employees who have worked so hard to take care of our customers through the pandemic, our airline has reached a meaningful turning point: we’re expecting to be back to making a profit once again,” said United Airlines CEO Scott Kirby. “As we emerge from the most disruptive crisis our company has faced, we’re now focused squarely on our United Next strategy that will transform our customers’ onboard experience and help fulfill United’s incredible potential.”

*For purposes of this release, profitability refers to positive adjusted pre-tax income, which is a non-GAAP financial measure calculated as pre-tax income excluding special charges (credits), unrealized gains and losses on investments, net. We are not providing a target for or a reconciliation to pre-tax income, the most directly comparable GAAP measure, because we are unable to predict certain items contained in the GAAP measure without unreasonable efforts.

Second Quarter Financial Results

  • Reported second quarter 2021 capacity down 46% compared to second quarter 2019.
  • Reported second quarter 2021 net loss of $0.4 billion, adjusted net loss3 of $1.3 billion.
  • Reported second quarter 2021 total operating revenue of $5.5 billion, down 52% compared to second quarter 2019.
  • Reported second quarter 2021 Total Revenue per Available Seat Mile (TRASM) of down 11.3% compared to second quarter 2019.
  • Reported second quarter 2021 operating expenses down 42%, down 32% excluding special charges (credits)4, compared to second quarter 2019.
  • Reported second quarter 2021 pre-tax margin of negative 10.3%, negative 29.2% on an adjusted5 basis.
  • Reported second quarter 2021 adjusted Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) margin6 of negative 10.7%.
  • Raised secured financing collateralized by substantially all of United’s network of slots, routes, and gates — made up of $4 billion in a private offering of bonds, a $5 billion term loan, and a $1.75 billion revolving credit facility. This is a first of its kind financing and the largest non-merger financing transaction in airline history.
  • Reported second quarter 2021 ending available liquidity7 of approximately $23 billion.


  • Expects third quarter 2021 capacity to be down around 26% compared to third quarter 2019, up 39% quarter over quarter.
  • Based on current trends, the company expects third quarter 2021 TRASM growth to be positive compared to the third quarter 2019, the first quarter of positive TRASM growth since the second quarter of 2020.
  • Expects third quarter 2021 cost per available seat mile, excluding fuel, profit sharing, third-party business expenses, and special charges (CASM-ex)2 to be up approximately 17% compared to third quarter 2019 (includes a 6-point headwind largely driven by lower stage length and lower gauge of our network, including the temporary grounding of 52 Boeing Pratt & Whitney powered 777 widebody aircraft).
  • Third quarter 2021 estimated fuel price of approximately $2.17 per gallon.
  • Expects third quarter 2021 adjusted pre-tax income1 to be positive, the first quarter of positive adjusted pre-tax income since fourth quarter 2019. Additionally, expects fourth quarter 2021 adjusted pre-tax income1 to be positive.
  • Expects 2022 cost per available seat mile, excluding fuel, profit sharing, third-party business expenses, and special charges (CASM-ex)2 to be lower than 2019.

Key Highlights

  • Announced the purchase of 270 new Boeing and Airbus aircraft – the largest combined order in the airline’s history and the biggest by an individual carrier in the last decade.
  • As part of “United Next” announced plans to retrofit 100% of the mainline, narrow-body fleet to transform the customer experience and create a new signature interior with a roughly 75% increase in premium seats per departure, larger overhead bins, seatback entertainment in every seat and the industry’s fastest available WiFi.
  • Established a new diversity goal by striving to have 50% of students at the new United Aviate Academy be women and people of color.
  • Launched the first-of-its-kind Eco-Skies Alliance℠ program through which corporate customers contributed to the purchase of approximately 3.4 million gallons of sustainable aviation fuel (SAF) in 2021.
  • Entered into a commercial agreement with Denver-based aerospace company Boom Supersonic to add aircraft to United’s global fleet as well as a cooperative sustainability initiative — a move that facilitates a leap forward in returning supersonic speeds to aviation.
  • Provided customers the ability to schedule COVID-19 tests and have results reviewed in advance through United’s industry-leading Travel-Ready Center.
  • Teamed up with more than a dozen new environmental, nonprofit partners to strengthen the company’s sustainability commitment to become 100% green by reducing its greenhouse gas emissions 100% by 2050.
  • Launched a new, corporate venture fund – United Airlines Ventures – which will allow the airline to continue investing in emerging companies that have the potential to influence the future of travel.
  • Offered loyalty program members the chance to win free flights for a year’s worth of travel through “Your Shot to Fly” sweepstakes to encourage COVID-19 vaccinations in support of the Biden administration’s national effort to encourage people to get vaccinated.
  • Announced a first-of-its-kind collaboration to use Abbott’s BinaxNOW™ COVID-19 Home Test and Abbott’s NAVICA app to help make the international travel experience more seamless.

Taking Care of Our Customers

  • Introduced three new promotions that let eligible MileagePlus® Premier® members “Pick Your Path” depending on their upcoming travel plan giving members the chance to fast track their Premier status or earn bonus miles.
  • Expanded beer, wine, and snacks to nearly all flights over two hours including new options like White Claw® Hard Seltzer, Breckenridge Brewery Juice Drop Hazy IPA, and Kona Brewing Co. Big Wave Golden Ale.

Reimagining the Route Network

  • Announced seven new domestic routes and three new international routes and launched 39 domestic routes and five international routes, with 10 more international routes planned to launch in 2021.
  • New route announcements included Dubrovnik, Croatia to Newark/New YorkAthens, Greece to Washington, D.C.; and Reykjavik, Iceland to Chicago.
  • New route launches included two new long-haul international routes from Accra, Ghana to Washington, DC, and Johannesburg, South Africa to Newark/New York, and three new routes to Hawaii including Maui/Kahului to Newark/New YorkHonolulu to Orange County, and Kona to Chicago.
  • Resumed nonstop service on 33 domestic routes and 14 international routes compared to the first quarter of 2021.
  • Compared to March 2021, United had nonstop service in 55 more domestic and 24 more international routes in June 2021.
  • Announced plans to fly roughly 80% of its full schedule in July 2021 compared to July 2019.

Assisting the Communities We Serve

  • Announced a program with the Golden State Warriors to launch the Franchise Fund, a program designed to support minority-owned Bay Area small businesses.
  • More than 5 million miles donated from United’s customers to charities in need of travel through United’s Miles on a Mission program.
  • Over 18,200 pounds of food and beverages ($66,400 value) donated to local food banks.
  • Over $326,000 raised for Airlink, World Central Kitchen, Americares, and Global Giving via CrowdRising to support COVID-19 relief efforts in India, including a $40,000 donation by United Airlines.

Additional Noteworthy Accomplishments

  • Celebrated the 40th anniversary of the MileagePlus program by giving away 4 million miles to essential healthcare workers.
  • Recently redesigned United mobile app was voted the Best Travel App in the 25th annual Webby Awards.
  • Joined forces with Chase and Visa to offer eligible United MileagePlus Visa cardmembers the ability to earn five total miles for every dollar donated to select charities supporting the LGBTQ+ community.
  • Became the first corporation in at least five years to be presented with the “Volunteer Group of the Year” award from Food Bank of the Rockies. Also, helped Food Bank of the Rockies raise the equivalent of 30,400 meals via a fundraiser.
  • In the second quarter of 2021, through a combination of cargo-only flights and passenger flights, United has transported nearly 298 million pounds of freight, which includes nearly 48 million pounds of vital shipments, such as medical kits, PPE, pharmaceuticals, and medical equipment, and more than 765,000 pounds of military mail and packages.
  • In the second quarter of 2021, there was an uptick in COVID-19 vaccine shipments, where United shipped 225,000 pounds of vaccines.


1. Adjusted pre-tax income is a non-GAAP financial measure calculated as pre-tax income excluding special charges (credits), unrealized (gains) losses on investments, net. We are not providing a target for or a reconciliation to pre-tax income, the most directly comparable GAAP measure, because we are unable to predict certain items contained in the GAAP measure without unreasonable efforts.

2. CASM-ex (adjusted operating expense per available seat mile) is a non-GAAP measure that excludes fuel, profit sharing, third-party business expense and special charges. We are not providing a target or reconciliation to CASM, the most directly comparable GAAP measure, because we are unable to predict certain items contained in the GAAP measure without unreasonable efforts.

3. Excludes special charges (credits), unrealized (gains) losses on investments, net, debt extinguishment and modification fees and special termination benefits. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.

4. Excludes operating special charges (credits). Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release. Second quarter 2019 operating expenses were $9.859 billion, excluding $71 million of special charges. 

5. Adjusted to exclude special charges (credits), unrealized (gains) losses on investments, net, debt extinguishment and modification fees and special termination benefits. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.

6. Adjusted EBITDA margin is a non-GAAP financial measure calculated as Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA), excluding special charges and unrealized (gains) losses on investments, divided by total operating revenue. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.

7. Includes cash, cash equivalents, short-term investments and undrawn credit facilities.

Airline stocks fall today as Delta variant fears rise

The airlines in the United States were seeing a tremendous return of traffic and were adding back a lot of routes and returning laid-off employees and aircraft as the number of COVID-19 new infections dropped.

That changed in early June as summer travel increased.

All of this positive news is now being overshadowed by a gradual rise of new infections of the Delta variant, mainly by unvaccinated people. Is this a temporary blimp or a new trend?

Travel stocks, especially United Airlines, Southwest Airlines, American Airlines and cruise ship lines, are now on the defensive as concerns relating to the more contagious Delta variant increase. Most states are now reporting an increase in cases.

Contrary to this,  the TSA is not reporting a slowdown in airline travel for the month of July:

As traffic returns, airline prices have been on the rise. Will this continue?

Many of the returned routes were to Florida (especially for the coming winter) which is now red on John Hopkins map (above) with the highest increase in new COVID-19 cases.

How will the airlines react if this trend continues?

More from The Street:

United Airlines, Cruise Stocks Fall as Delta Variant Fears Rise (

United to acquire 100 electric 19-seat ES-19 airliners from Heart Aerospace

United Airlines Ventures (UAV) has announced it, along with Breakthrough Energy Ventures (BEV) and Mesa Airlines, has invested in electric aircraft startup Heart Aerospace.

Heart Aerospace is developing the ES-19, a 19-seat electric aircraft that has the potential to fly customers up to 250 miles before the end of this decade. In addition to UAV’s investment, United Airlines has conditionally agreed to purchase 100 ES-19 aircraft, once the aircraft meet United’s safety, business and operating requirements.



Mesa Airlines, United’s key strategic partner in bringing electric aircraft into commercial service, has also agreed to add 100 ES-19 aircraft to its fleet, subject to similar requirements.

UAV is building a portfolio of companies that focus on innovative sustainability concepts and create the technologies and products necessary to build a carbon-neutral airline and reach United’s net-zero greenhouse gas emissions goals. With this new agreement, United is deepening its bold commitment to reduce its greenhouse gas emissions 100% by 2050 without relying on traditional carbon offsets, as well as enabling the growth of Heart Aerospace and participating in the development of aircraft that will reduce greenhouse gas emissions from flying.

Mock-up of the cabin:

UAV and BEV are among the first investors in Heart Aerospace, demonstrating confidence in Heart’s design and creating potential for Heart to fast track the ES-19 introduction to market as early as 2026.

By utilizing electric motors instead of jet engines, and batteries instead of jet fuel, Heart’s ES-19 aircraft will have zero operational emissions. Seating 19 passengers, the ES-19 aircraft will also be larger than any of its all-electric competitors and will be designed to operate on the same types of batteries used in electric cars.  Once operational, the ES-19 could operate on more than 100 of United’s regional routes out of most of its hubs. Some of these routes include Chicago O’Hare International Airport (ORD) to Purdue University Airport (LAF) and San Francisco International Airport (SFO) to Modesto City-County Airport (MOD).

Once operational, Heart’s ES-19 could give customers access to the convenience of flight without contributing to carbon emissions that cause climate change.


United adds nearly 150 flights to warm-weather cities this winter

United Airlines made this announcement:

As demand for travel continues to build, United Airlines is expecting the resurgence to continue for winter holiday travel and is planning ahead by increasing service to cities in the U.S., Mexico, the Caribbean and Central America. The airline will add nearly 150 flights to warm-weather destinations across the U.S and is increasing service to Latin beach and leisure markets by 30% compared to 2019. The airline will fly 137 more flights than it did in 2019 to places like FloridaCaliforniaArizonaGeorgia and Nevada starting this November through next March.

United has prepared for the return of air travel for more than a year, matching its flying schedule and aircraft availability to demand by maintaining close coordination between its network planning teams and the airline’s operating groups. During this fourth of July travel period, United carried five times as many customers as it did over the same period in 2020 and in anticipation of that trend continuing throughout 2021, the airline is expanding its winter schedule.

“Celebrating the holidays with family and loved ones in 2020 was a challenge, and we know our customers are already eager to plan winter vacations and gatherings in person this year to make up for time that they lost,” said Ankit Gupta, vice president of network planning at United. “As pandemic restrictions ease, people are becoming more confident in planning travel further in advance, so we want to make sure to offer our customers as much choice as possible.”

Most of these additional flights will be operated with mainline aircraft featuring United FirstSM , Economy Plus® and standard Economy seat options and complimentary snacks and onboard Wi-Fi. The additional U.S. flights include:

  • Up to 25 additional daily flights from New York/Newark to cities including Ft. Myers, Jacksonville and Savannah
  • Up to 14 additional daily flights from Denver to cities including CharlestonFt. Lauderdale and Savannah
  • Up to 12 additional daily flights from Chicago to cities including Key WestLas Vegas and San Diego
  • Up to 11 additional daily flights from Washington D.C. to cities including CharlestonNew Orleans and Phoenix
  • Up to seven additional daily flights from Houston to Florida including MiamiOrlando and Palm Beach
  • Up to four additional daily flights from Los Angeles to OrlandoTampa and Ft. Myers
  • Up to four additional daily flights from Cleveland to OrlandoTampa and Ft. Myers
  • Up to three additional daily flights from San Francisco to Orlando and Ft. Myers

And as customers continue to reunite with family and friends in warm international destinations this winter, United is increasing service to the CaribbeanMexico and Central America by 30% compared to 2019. This added service includes launching 12 new routes from DenverLos AngelesNew York/NewarkSan Francisco and Washington, D.C. to destinations including Belize City, BelizeCozumel, MexicoLiberiaCosta Rica and Nassau, Bahamas.Image