Category Archives: United Airlines

United Airlines is resuming service between Newark and Delhi and Mumbai

United Airlines Boeing 787-9 Dreamliner N26966 (msn 60143) LHR (Rolf Wallner). Image: 947048.


United Airlines has announced it is resuming its daily nonstop service between Newark and Delhi and Mumbai on September 6, 2019 (eastbound), and September 7, 2019 (westbound).

United has operated service between the United States and India since 2005, and in December will become the only U.S. airline to offer nonstop service between the U.S. West Coast and Delhi.

United is the only U.S. airline offering nonstop service to Mumbai and Delhi from New York/Newark. Seasonal service between San Francisco and Delhi begins December 5, 2019, with Boeing 787-9 Dreamliner aircraft.

United to India Schedule 2019

Top Copyright Photo (all others by United): United Airlines Boeing 787-9 Dreamliner N26966 (msn 60143) LHR (Rolf Wallner). Image: 947048.

United Airlines aircraft slide show:


United Airlines reports its highest 2Q pre-tax income, will acquire 19 used Boeing 737-700s

United Airlines Boeing 737-824 SSWL N37267 (msn 31586) YYZ (TMK Photography). Image: 946672.

United Airlines (UAL) today announced that the continued successful implementation of its strategy led to the company delivering two straight quarters of solid pre-tax margin growth – three quarters on an adjusted basis1 – and the highest second-quarter pre-tax income in the airline’s history.2

“Thanks to the outstanding and sustained efforts of 95,000 United team members, United is now consistently delivering results for our customers as well as investors as we raise the mid-point of our full-year 2019 adjusted diluted EPS3 guidance with a new range of $10.50 to $12.00,” said Oscar Munoz, CEO of United Airlines. “By once again delivering strong EPS over the last three months, top-tier results are now the expectation, not the exception for United.”

  • Reported second-quarter net income of $1.1 billion, diluted earnings per share (EPS) of $4.02, pre-tax earnings of $1.4 billion and pre-tax margin of 11.9 percent, expanding pre-tax margin 4.0 points versus the second quarter of 2018.
  • Reported second-quarter adjusted net income of $1.1 billion, adjusted diluted EPS of $4.21, adjusted pre-tax earnings of $1.4 billion and adjusted pre-tax margin of 12.4 percent, expanding adjusted pre-tax margin 2.0 points versus the second quarter of 2018.1
  • Total passenger revenue increased 6.1 percent versus the second quarter of 2018.
  • Consolidated second-quarter passenger revenue per available seat mile (PRASM) increased 2.5 percent year-over-year.
  • Consolidated second-quarter unit cost per available seat mile (CASM) decreased 0.4 percent year-over-year.
  • Consolidated second-quarter CASM, excluding special charges, third-party business expenses, fuel and profit sharing, increased 0.6 percent year-over-year.
  • Repurchased $536 million of its common shares in the second quarter of 2019, at an average purchase price of $84.07 per share.
  • On July 15, 2019, the company’s Board of Directors authorized a new $3 billion share repurchase program.

1 Excludes special charges, the mark-to-market impact of financial instruments and imputed interest on certain finance leases. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.

2 Airline history defined as post-2010 merger.

3Excludes special charges and the mark-to-market impact of financial instruments, the nature of which are not determined at this time, and imputed interest on certain finance leases. Accordingly, UAL is not providing earnings guidance on a GAAP basis.

Second-Quarter 2019 Highlights

Customer Experience

  • United Polaris lounge at San Francisco International Airport voted best business class lounge in the world by the 2019 World Airline Awards from Skytrax.
  • Introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next, while ensuring those who have already boarded the aircraft arrive at their destination on time.
  • Began flight operations at LaGuardia Airport’s new Terminal B Eastern Concourse and opened newest United Club – conveniently located inside security with more than 10,500 square feet with sweeping views of the tarmac.
  • Awarded the “People’s Voice” Webby Award in the “Business and Finance” category for reimagined mobile app, which debuted earlier this year.
  • Partnered with luxury skincare line Sunday Riley on new United Polaris amenity kits.
  • Awarded the Crystal Cabin Award for Inflight Entertainment and Connectivity for new onboard entertainment.
  • Received IDG’s CIO 100 Award for innovative customer volunteer solicitation program.


  • Served nearly 43 million passengers, the most ever for United in the second quarter.
  • Achieved top-tier on-time departures rate performance versus the major U.S. airlines, despite headwinds caused by unusually high weather and ATC delays.
  • For the second quarter United had the second-best completion factor and the second fewest cancellations among the major U.S. airlines.


  • Received “Best-of-the-Best” award for commitment to diversity and inclusion by the National LGBT Chamber of Commerce (NGLCC) and the National Business Inclusion Consortium (NBIC), demonstrating the airline’s industry-leading results across all diverse segments and its commitment to building a more diverse economy.
  • Honored with the “DiversityInc Top 50” designation, lauding the airline’s leadership in promoting diversity through talent development, leadership accountability and a top supplier diversity program.
  • Expect profit sharing for 2019 to be about 20 percent higher per participating employee year-over-year.
  • Hosted more than half of the company’s 25,000 flight attendants at 17 separate Backstage 2019 events, which are designed to underscore the important role flight attendants play in delivering great service.


  • Started 34 new domestic and international routes, including brand-new summer service between New York/Newark and Prague, and the only nonstop service between the United States and Naples, Italy.
  • Resumed popular seasonal service on 28 routes offering customers more access than ever before to connect to 54 countries around the world on United’s industry-leading global network.
  • Announced the only nonstop service from the United States to Cape Town, South Africa, and announced a second daily nonstop service between San Francisco and Hong Kong.
  • Launched ninth daily nonstop flight between the United States and Germany from its hub at Denver International Airport, becoming the only U.S. airline connecting Denver to Frankfurt nonstop.
  • Tentatively granted a total of four daily nonstop flights to Tokyo Haneda Airport from United’s hubs at Newark Liberty International Airport, Chicago O’Hare International Airport, Washington Dulles International Airport and Los Angeles International Airport.
  • Unveiled 2019 college football flying schedule, adding around 10,000 seats between its hubs and popular game destinations and, for the first time, adding several point-to-point flights enabling fans to fly nonstop from one college town to another.
  • Entered into a new alliance agreement with New Delhi-based airline Vistara – further expanding the airline’s global route network to more than 20 destinations throughout India and expected to begin in the fall.


  • Unveiled next paint design, which brings a refreshed look to its fleet, serving as a visual representation of the airline’s ongoing brand evolution while staying true to the history it has developed over the past 93 years of proudly serving customers around the world.
  • Took delivery of two Boeing 787-10 aircraft, two used Airbus A319 aircraft, and seven Embraer E175 aircraft operated by our regional partners.
  • Signed agreement to purchase 19 used Boeing 737-700 aircraft with deliveries expected beginning in December.

Community and Environment

  • Made history with the departure of the “Flight for the Planet,” the most eco-friendly commercial flight of its kind in the history of aviation, becoming the first known airline to demonstrate all of the following key actions on a single commercial flight: utilization of sustainable aviation biofuel, zero cabin waste efforts, carbon offsetting, and operational efficiencies.
  • Became the first public company to be inducted into Pride Live’s Stonewall Ambassador program in recognition of the airline’s commitment to LGBTQ+ equality.
  • Reached a milestone of 1 million meals packed for charity partner Rise Against Hunger, a global nonprofit, working to end hunger by providing food and life-changing aid to the world’s most vulnerable and creating a global commitment to mobilize critical resources.
  • Renewed contract with Boston-based World Energy, agreeing to purchase up to 10 million gallons of cost-competitive, commercial-scale, sustainable aviation biofuel over the next two years.
  • Revealed the two winning designs for Her Art Here, a first-of-its-kind contest designed to find and uplift underrepresented women artists by providing a chance to have their work painted on a canvas like no other – a United Airlines aircraft. The painted aircraft will begin flying in the fall.
  • Announced new and exciting opportunities to help customers celebrate Pride Month through MileagePlus Exclusives benefiting United charity partner The Trevor Project.

Top Copyright Photo: United Airlines Boeing 737-824 SSWL N37267 (msn 31586) YYZ (TMK Photography). Image: 946672.

United Airlines aircraft slide show:

United has extended its Boeing 737 MAX grounding until at least November 3

From Reuters:

“United Airlines Holdings said on Friday the Boeing 737 MAX would stay off its flight schedule until November 3, a fresh extension leading to about 2,100 cancellations in September and 2,900 in October as the jets remain grounded worldwide.”

Read the full article.


United Airlines’ inflight snacks, including the Stroopwafel, now available around the clock in economy

United Airlines has made this announcement:

United Airlines today announced customers will get to choose between three complimentary inflight snack items offered in United Economy® on all domestic flights, regardless of departure time. As of July 1, customers will have a choice between Byrd’s Maple Wafers, pretzels and the customer favorite, stroopwafel.

United previously rotated the complimentary inflight snack offering on flights that departed prior to 9:45 a.m.  Now the stroopwafel and pretzels will be available at any time of day and the airline will rotate the third selection to continue offering a variety of choices that appeal to a broad customer palate.

Choice Menu Snack shop and Bistro on board, which feature hot and cold entrées and snacks, as well as specially curated items that are unique to United, will remain available for onboard purchase on select flights.

United Airlines adds second daily nonstop service between San Francisco and Hong Kong

United Airlines today announced it is offering customers a second daily nonstop flight between San Francisco and Hong Kong. Beginning October 26, 2019 United will operate two daily nonstop flights between San Francisco and Hong Kong giving customers the choice of midday or late-night departures from both airports. Tickets are now available for purchase.

Hong Kong (HKG) – San Francisco (SFO) Schedule (Effective Oct. 26)

Expanding San Francisco’s International Network in 2019

This year, United started nonstop seasonal service from San Francisco to Amsterdam; and extended Auckland, New Zealand and Tahiti, French Polynesia services to year-round. The airline also began a second daily flight to Seoul, South Korea and twice-daily service to Toronto, Canada. In October, United will begin seasonal nonstop service to Melbourne, Australia and new seasonal service to New Delhi in December.

With these new routes, the airline will serve 29 international destinations from San Francisco, including eight cities in Europe, India and the Middle East; seven in North America; and 14 in Asia and Oceania. United, the largest airline at San Francisco International Airport, operates more than 300 daily flights. The network expansion cements United’s preeminent position in San Francisco, where the carrier offers more nonstop flights than any U.S. airline from San Francisco to the Asia-Pacific region and Europe. Tickets are now available for purchase.

United has been a Bay Area company for 90 years and employs 14,000 people in the Bay Area, including 2,500 at its maintenance base, which recently celebrated its 70th anniversary of operation. United continues to invest in the airport and last year opened the 28,000-square-foot United Polaris lounge near Gate G92 in International Terminal G.

All photos by SFO.

United Airlines commemorates Fiftieth Anniversary of moon landing with celebratory flight, specialty menus and an opportunity to visit NASA’s Johnson Space Center

United Airlines has made this announcement:

Fifty years after Apollo 11 landed on the Moon in July 1969, United Airlines stands with the nation in celebration of this milestone anniversary. Beginning today and continuing throughout July, the airline, in coordination with Houston First Corporation, Space Center Houston, NASA Johnson Space Center and OTG will provide customers with a variety of opportunities to learn about and celebrate space exploration.

United Airlines Commemorates Fiftieth Anniversary of Moon Landing with Celebratory Flight, Specialty Menus and An Opportunity to Visit NASA's Johnson Space Center

“From the moment former President John F. Kennedy made a bold commitment to further U.S. space exploration efforts at Rice University in Houston, the city became part of the national dialogue about how and when we would put a man on the moon,” said Rodney Cox, vice president for United’s Houston hub. “Not only is the Apollo 11 mission rooted in Houston’s past, it also became part of United’s history when Astronaut Neil Armstrong later served on our Board of Directors. Knowing the deep connection both United and Houston have to this historic mission, we are honored to commemorate this remarkable accomplishment with our customers.”

Planned activities include:

  • Inflight entertainment: A special inflight entertainment channel with 17 dedicated space-related programs developed by NASA will be accessible on all flights with seatback entertainment and personal device entertainment as early as July 1. The channel will feature documentaries about NASA’s push to the Moon, views of Earth from the Space Station, action cam footage of NASA astronaut spacewalks and more.
  • Dine like an astronaut: Two of the restaurants in United’s terminals at George Bush Intercontinental Airport (IAH) in Houston – Ember and Tanglewood Grille – will feature dishes throughout July inspired by the food items the astronauts ate on board Apollo 11. To ensure authenticity, restaurant operator OTG sent their award-winning culinary team to NASA’s Space Food Systems Laboratory in Houston to learn about and taste food prepared by NASA’s food scientists. Specialty beverages, such as Tang-infused cocktails, will also be available for customers travelling through Houston to enjoy.
  • Digital takeover of Terminal C-North: For the month of July, each of the terminal’s gate lounge’s will be transformed into a digital art gallery hosting vivid photography from the Apollo 11 mission, while iPads at all OTG locations will feature an educational trivia game developed by Space Center Houston.
  • Pop-up science lab experiences: From July 9-11, Space Center Houston will provide Apollo 11-themed pop-up science labs throughout United’s Terminal C and E and IAH. These interactive, hands-on exhibits will let passengers of all ages explore science and engineering in fun and educational ways during their visit to IAH.
  • Astronaut meet and greet at IAH: Customers will have the opportunity to meet and take photos with retired Astronaut Ken Cameron. A NASA astronaut, engineer, U.S. Marine Corps officer and pilot, Cameron will meet and greet customers in the United Clubs July 9-11.
  • Mission: Space City celebration flight: On July 17, the same day Astronauts Neil Armstrong, Michael Collins and Edwin Buzz Aldrin made their first TV transmission from Earth to space, United will host a special celebration flight from its New York area hub at Newark Liberty International airport to Houston to recognize the historic occasion. Customers on board Flight 355 will enjoy space-themed entertainment, inflight gifts and mingle with special onboard guests who have first-hand experience in space.
  • Mission: Space City social media contest:  Starting today, space enthusiasts will have a chance to win two seats on board the Apollo 11 celebration flight as well as a behind the scenes tour of NASA. Click here for more information.
  • MileagePlus Exclusives: Beginning July 1, customers will be able to bid miles on space-themed MileagePlus experiences such as VIP access to Space Center Houston’s Apollo 11 50th Anniversary Celebration featuring the band Walk the Moon. For more information, visit

“We couldn’t be prouder of the role that Houston has played in some of the world’s biggest accomplishments, like the Apollo 11 mission,” says Brenda Bazan, President and CEO of Houston First, Corp. “During Space City Month, we’re excited to welcome visitors from around the globe. Between Space Center Houston and many world class museums, our city is a great place to satisfy a love for discovery and exploration.”