Tag Archives: Hawaiian Airlines

Hawaiian Airlines begins ticket sales for nonstop Phoenix-Maui Flights

Hawaiian Airlines has begun ticket sales for nonstop service between Phoenix (PHX) and Maui (OGG). Hawaiian’s four-times-weekly flights – the only daytime service connecting Phoenix and Kahului – will be offered May 21 through Aug. 15, making it convenient for Arizonans to visit the Valley Isle in time for the Memorial Day holiday and the summer travel season.

Flight HA57 will depart Phoenix at 7 a.m. on Tuesday, Thursday, Saturday and Sunday , arriving in Kahului at 10:25 a.m. The flight from Kahului to Phoenix, HA58, departs at 10:40 a.m. on Monday, Wednesday, Friday and Saturday, with a 7:25 p.m. arrival.

Hawaiian’s summer Phoenix – Maui flights complement Hawaiian’s daily nonstop service to Honolulu, which the carrier originally launched in 2002. Hawaiian today operates the most nonstop flights between the US. Mainland and Maui , including via Los AngelesLong BeachOaklandPortlandSan DiegoSeattleSan FranciscoSan Jose, and Sacramento.

Hawaiian Airlines launches Ontario-Honolulu service

Hawaiian Airlines on March 17 inaugurated five-times-weekly nonstop service to Honolulu (HNL) from Ontario (ONT), giving Inland Empire travelers a convenient way to experience the carrier’s award-winning hospitality on their way to a Hawai‘i vacation. Hawaiian’s Ontario-Honolulu service – which will be offered daily starting May 24 to meet summer demand – expands options for Greater Los Angeles residents who have enjoyed the airline’s nonstop flights to the Hawaiian Islands from Los Angeles (LAX) and Long Beach (LGB).

Hawaiian Air-37

The Hawaiian Airlines Serenaders performed for guests at Ontario International Airport


Guests boarding Hawaiians’ inaugural flight to Honolulu received flower lei and were treated to Hawaiian music and dance. Flight HA73 departs Ontario at 9:05 a.m. on Monday, Wednesday, Friday, Saturday and Sunday, with a 12:20 p.m. scheduled arrival time in Honolulu, giving guests ample time to settle into their accommodations and begin exploring O‘ahu or to connect to any of Hawaiian’s four Neighbor Island destinations. The flight from Honolulu to Ontario, HA74, departs at 1:05 p.m. and arrives at 9:35 p.m. on Tuesday, Thursday, Friday, Saturday and Sunday.

Hawaiian Air-27

Jeff Helfrick, vice president of airport operations at Hawaiian Airlines and Keoni Martin participate in a blessing of HA73


Hawaiian, the nation’s most punctual airline for 17 straight years, will service the ONT-HNL route with its modern Airbus A321neos, a quiet and fuel-efficient aircraft with 16 luxurious leather recliners in First Class, 44 Extra Comfort seats and 129 Main Cabin seats.

Hawaiian Airlines aircraft photo gallery:

Hawaiian Airlines aircraft slide show:

Hawaiian connects Hawaii nonstop with Florida

Hawaiian Airlines has made this announcement:

Floridians yearning for a Hawai‘i vacation can now conveniently travel from the Sunshine to the Aloha state with Hawaiian Airlines’ new, twice-weekly nonstop service between Orlando (MCO) and Honolulu (HNL). Hawai‘i’s hometown carrier this morning welcomed guests with flower lei, and Hawaiian music and dance as they boarded the first scheduled commercial flight connecting Florida and Hawai‘i.

Hawaiian will increase MCO-HNL service to three weekly flights from June 1 through Aug. 10 to meet summer travel demand.


Dancers and musicians performed at the inaugural ceremony for HA85 at Orlando International Airport

Prior to the start of Hawaiian’s service, Orlando was one of the largest U.S. travel markets to the Hawaiian Islands without nonstop flights. A sought-after destination for Hawai’i residents visiting its world-renowned attractions, Orlando becomes Hawaiian’s third Eastern gateway city – along with New York (JFK) and Boston (BOS).

Flight HA85 departs Orlando on Tuesday and Saturday at 8:15 a.m. with a 2:05 p.m. scheduled arrival in Honolulu, allowing guests to check in to their accommodations and begin exploring O‘ahu or connect to any of Hawaiian’s four Neighbor Island destinations. The flight from Honolulu to Orlando, HA86, departs on Thursday and Sunday at 5:15 p.m. and arrives at 7 a.m. the next day. Hawaiian’s increased seasonal summer schedule will include additional departures from MCO on Thursdays and from HNL on Tuesdays.

HA85 water cannon salute

HA85 departed MCO with a water cannon salute to mark the inaugural service


Hawaiian Airlines starts Long Beach-Maui service

Hawaiian Airlines on March 10 began nonstop service between Long Beach (LGB) and Kahului, Maui (OGG), welcoming Southern California travelers onboard with flower lei and the convenience of a second daily flight to Hawai‘i.

Hawai‘i’s hometown airline became the first carrier to connect Long Beach to the Hawaiian Islands when it started Honolulu service in the summer of 2018.


LGBOGG Inaugural - Photo Credit LGB Airport

Photo credit: Long Beach Airport
Hawaiian’s Airbus A321neo departing Long Beach Airport for Maui’s Kahului Airport.


Flight HA72 departs Long Beach daily at 8:35 a.m. with a 12:35 p.m. scheduled arrival time on Maui, giving guests ample time to settle in their accommodations and enjoy their first afternoon on the Valley Isle. The flight from Maui to Long Beach, HA71, departs at 12:45 p.m. and arrives at 8:05 p.m.

LGBOGG Inaugural - Photo Credit LGB Airport

Photo credit: Long Beach Airport
Hawaiian Airlines’ guests received fresh lei and gifts while boarding the inaugural LGB-OGG flight Wednesday morning.


Hawaiian Airlines aircraft photo gallery:

Hawaiian Airlines aircraft slide show:


Hawaiian Airlines maintains its on-time performance record for 17th consecutive year

Hawaiian Airlines made this announcement:

In a year that tested the airline industry, Hawaiian Airlines held on to its top spot as the nation’s most punctual carrier. For the 17th consecutive year, Hawaiian has enjoyed the best on-time performance record with 87.5 percent of its flights arriving on time last year, according to the U.S. Department of Transportation. Hawaii’s hometown airline began its on-time performance streak in 2004.

“I couldn’t be prouder of our team members for overcoming the most challenging year in our industry’s history to ensure our guests continued to enjoy our leading on-time reliability,” said Peter Ingram, president and CEO at Hawaiian Airlines. “My mahalo goes out to each member of our ‘ohana for their dedication to our guests during these exceptionally trying times.”

In 2020, as a result of suppressed demand and travel restrictions caused by the COVID-19 pandemic, Hawaiian operated a reduced flight network and suspended most of its international routes. As the state of Hawai‘i reopens for travel, Hawaiian has gradually resumed nonstop service connecting the islands with 16 U.S. gateway cities, more than any other airline, and restarted flights between Honolulu and Japan and South Korea. In March and April, Hawaiian will launch four new North America routes, including nonstop service between Honolulu and Austin, Ontario, Calif. and Orlando, as well as daily nonstop service between Long Beach and Maui.

The U.S. DOT’s monthly Air Travel Consumer Report ranking the nation’s 16 largest air carriers is available online at www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.

Did you know HA once operated DC-3 one-day tours? A look back:

In 1963, Hawaiian Airlines began one-day tours of the three major islands. The first such excursion by any airline, passengers could peer through 5-foot panoramic windows of a DC-3 Viewmaster (below).

Hawaiian Airlines aircraft photo gallery:

Hawaiian Airlines aircraft slide show:

Hawaiian to add Austin, Ontario and Orlando

Hawaiian Airlines has made this announcement:

Hawaiian Airlines is bringing Hawai‘i closer to three more U.S. mainland cities:  Austin, Texas; Ontario, Calif.; and Orlando, Fla. Travelers will be able to enjoy the carrier’s award-winning hospitality onboard nonstop flights from those airports to Honolulu beginning next year. Hawai‘i’s hometown airline will also expand service at Long Beach (LGB) with daily nonstop flights to Kahului, Maui (OGG), starting March 9, 2021.

Beginning March 11, 2021 Hawaiian will offer two weekly flights between Honolulu (HNL) and Orlando International Airport (MCO). Orlando, in Central Florida, one of the largest U.S. travel markets to Hawai‘i without nonstop service and a popular destination for Hawai’i residents visiting its world-renowned attractions, will join Boston (BOS) and New York (JFK) as Hawaiian’s third Eastern gateway city.

All guests will enjoy island-inspired complimentary meals and the roominess and superior comfort of Hawaiian’s 278-seat Airbus A330 aircraft, which feature 18 First Class lie-flat leather seats arranged in a 2-2-2 configuration tailored for couples, families and honeymooners, as well as business travelers. Hawaiian’s A330s are also equipped with 68 of its popular Extra Comfort premium economy seats providing more legroom and enhanced amenities, in addition to 192 Main Cabin seats.

A330 First Class Lie-Flat Seats

Travelers on Hawaiian’s nonstop flights to Honolulu from Orlando and Austin will be able to enjoy a premium experience in the comfort of the airline’s lie-flat seating on the First Class cabin of its Airbus A330 aircraft.

In California, Hawaiian will connect Honolulu and Ontario International Airport (ONT) with five weekly nonstop flights beginning March 16. The airline will serve the route with Airbus A321neos, a quiet and fuel-efficient aircraft with 16 luxurious leather recliners in First Class, 44 Extra Comfort seats and 129 Main Cabin seats. Ontario will complement Hawaiian’s existing service at Los Angeles (LAX) and growing presence at Long Beach.


Hawaiian will welcome travelers from Ontario, Calif., to Honolulu and from Long Beach to Maui with nonstop flights operated by its quiet and fuel-efficient Airbus A321neo aircraft.

On April 21, 2021 Austin will become the first south-central and 16th U.S. city in Hawaiian’s network, with two weekly Airbus A330 flights linking Hawai‘i with the capital of Texas and the “Live Music Capital of the World.” Hawai‘i is a popular destination among travelers from the Central Texas region, and in particular from Austin, the fastest-growing U.S. metro area in 2019.

Travelers planning a Hawai‘i vacation can visit Hawaiian’s “What to Expect” website to learn about the latest state of Hawai‘i entry requirements and its Safe Travels program. As a state of Hawai‘i trusted testing partner, Hawaiian is offering its guests dedicated, pre-travel COVID-19 testing services that guarantee processing times within 24-36 hours so they can receive negative results prior to departure and be exempted from quarantine.

Below is the full schedule for Hawaiian’s new routes:

Long Beach (LGB)-Kahului, Maui (OGG)

Flight Route Departs Daily Arrives Daily Start Date
HA72 OGG-LGB 12:45 p.m. 8:05 p.m. March 9
HA71 LGB-OGG 8:35 a.m. 12:35 p.m. March 10

Orlando (MCO)-Honolulu (HNL)

Flight Route Days of Week Departs Arrives Start Date
HA86 HNL-MCO Thu/Sun 5:15 p.m. 7 a.m. (+1 day) March 11
HA85 MCO-HNL Tue/Sat 8:15 a.m. 2:05 p.m. March 13

Ontario (ONT)-Honolulu (HNL)

Flight Route Days of Week Departs Arrives Start Date
HA74 HNL-ONT Tue/Thu/Fri/Sat/Sun 1:05 p.m. 9:35 p.m. March 16
HA73 ONT-HNL Mon/Wed/Fri/Sat/Sun 9:05 a.m. 12:20 p.m. March 17

Austin (AUS)-Honolulu (HNL)

Flight Route Days of Week Departs Arrives Start Date
HA82 HNL-AUS Wed/Sat 10 a.m. 10:10 p.m. April 21
HA81 AUS-HNL Thu/Sun 10:10 a.m. 1:30 p.m. April 22

Hawaiian Airlines aircraft photo gallery:

Hawaiian Airlines aircraft slide show:

Hawaiian Airlines offers HawaiianMiles redemption for COVID-19 mail-in test kit

Hawaiian Airlines has became the first U.S. carrier to allow members in its loyalty program to redeem miles for a pre-travel COVID-19 test. HawaiianMiles members across the United States can redeem 14,000 HawaiianMiles to order a mail-in test kit by Vault Health, a state of Hawai‘i trusted testing partner.

The redemption offer will be available to HawaiianMiles members for a limited time only. Members who choose to redeem their miles for a test kit will receive a confirmation email which includes a link to order the COVID-19 mail-in test kit from the Vault Health website.

“Our at-home supervised saliva COVID test provides a safe, convenient and reliable result delivered pre-travel,” said Vault Health Founder and CEO Jason Feldman. “We are excited to work with Hawaiian Airlines who continues to innovate on behalf of their customers making travel easier and safer for everyone.”

The test kit, which is available for travelers of all ages including children, will be mailed to guests who will self-collect their saliva sample with assistance from a testing supervisor in a video call. The kit is then express shipped to a lab, which will process and analyze the sample and provide travelers their results electronically within 24 hours of receiving the sample for an overall turnaround time under 72 hours.

Hawaiian Holdings loses $97.1 million in the third quarter, delays 787 Dreamliner deliveries

Hawaiian Holdings, Inc., parent company of Hawaiian Airlines, Inc., today reported its financial results for the third quarter of 2020.

Third Quarter 2020 – Key Financial Metrics


YoY Change


YoY Change

Net Income





Diluted EPS





Pre-tax Margin


(203.4) pts.


(336) pts.

“The COVID-19 pandemic and State of Hawai’i quarantines continued to have a dramatic effect on our business in the third quarter,” said Peter Ingram, Hawaiian Airlines President and CEO.  “Despite these monumental challenges, my colleagues throughout the business have done an incredible job adapting to the evolving environment.  We have taken action to reduce expenses, preserve cash, bolster our liquidity and care for our guests, positioning us to begin the recovery process in earnest with the introduction of the State of Hawai’i’s pre-travel testing regime in the fourth quarter.”

Liquidity and Capital Resources

As of September 30, 2020, the Company had:

  • Unrestricted cash, cash equivalents and short-term investments of $979 million
  • Outstanding debt and finance lease obligations of $1,299 million
  • Air traffic liability of $515 million

Third Quarter 2020

The State of Hawai’i was under mandatory 14-day self-quarantine for all incoming travelers throughout the third quarter of 2020, and for neighbor island travel starting from August 11, 2020 and as a consequence, the Company operated an extremely limited schedule during the third quarter.

During the quarter, the Company implemented both permanent and extended voluntary leave programs with each of its workgroups, and prepared for involuntary reductions effective October 1, 2020.  In total, the Company reduced its workforce by approximately 2,400 employees, or more than 32 percent of all employees, of which almost 2,100 were through voluntary means.

To increase liquidity, the Company closed on approximately $421 million of new financing during the quarter, including:

  • Raising approximately $114 million through the sale and leaseback of two Airbus A321neo aircraft
  • Raising approximately $262 million through the issuance of Enhanced Equipment Trust Certificates backed by two Airbus A330 aircraft and six Airbus A321neo aircraft
  • Drawing approximately $45 million of the $420 million available through the Economic Relief Program (“ERP”) loans offered under the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”)

As of September 30, 2020, the Company has received $240.6 million in grants and $60.3 million in loans pursuant to the CARES Act Payroll Support Program (“PSP”), of which $38 million was received in the third quarter.

In October 2020, the Company executed an amendment with the U.S.Treasuryincreasing the total amount of the ERP loan from $420 million to $622 million, of which $577 million is undrawn; the Company has until March 2021 to determine how much of the remaining ERP funds to borrow.

Guest Experience

During the third quarter, the Company announced the following guest experience improvements:

  • Eliminated change fees on all domestic and international flights in order to provide guests with travel flexibility across its network
  • Launched a program to offer guests pre-travel COVID-19 testing through mail-in test kits and proprietary drive-through testing labs in select U.S. mainland gateways

In addition, the Company continued its enhanced cleaning procedures and revised guest-facing procedures as part of its health and safety program, which is aligned with current recommendations from leading public health authorities.

The Company currently has limited capacity to 70 percent on its flights through December 15, 2020.

Fourth Quarter 2020

The State of Hawai’i launched a pre-travel testing program for travelers entering the State on or after October 15, 2020.  Travelers who choose to participate in the program can bypass the State’s mandatory 14-day quarantine with proof of a negative COVID-19 test from one of the State’s approved testing partners.

The Company expects its fourth quarter 2020 capacity to be approximately 70 percent below the capacity flown during the same period last year.  As a significant portion of the Company’s costs are fixed, operating expenses are not expected to decline in proportion to the capacity decline.

In October 2020, the Company reached an agreement with Boeing to push back the timing of 787-9 deliveries under its purchase agreement for 10 aircraft.  The Company now expects to take delivery of 787-9 aircraft from 2022 to 2026 with its first aircraft to be delivered in September 2022.


Hawaiian Airlines welcomes back Boston and New York

Hawaiian Airlines, Hawai‘i’s hometown carrier, will reinstate its long-awaited East Coast flying in December with twice-weekly nonstop service between Honolulu’s Daniel K. Inouye International Airport (HNL) and Boston Logan International Airport (BOS) and thrice-weekly service between HNL and New York’s John F. Kennedy International Airport (JFK).

Hawaiian Airlines Airbus A330

At the same time, Hawaiian will resume daily nonstop service between HNL and Long Beach Airport (LGB), offering guests access to its entire 13-city U.S. mainland network. The state of Hawai‘i last week began exempting travelers from its 14-day quarantine with proof of a negative COVID-19 state-approved test within 72 hours of the final leg of departure.

Hawaiian will also bring back nonstop flights between Kaua‘i’s Līhuʻe Airport (LIH) and Los Angeles and Oakland, and between Maui’s Kahului Airport (OGG) and San Diego and San Francisco, utilizing its narrow-body Airbus A321neo aircraft.


Hawaiian Airlines expands pre-travel COVID-19 testing options with convenient at-home service

Hawaiian Airlines today began offering travelers visiting or returning to the Hawaiian Islands from the U.S. mainland a pre-travel COVID-19 test they can take from the comfort of their home to qualify to be exempt from the state of Hawai‘i quarantine.

Hawaiian’s guests can order the $150 mail-in saliva test online through Vault Health. The test kit, which is available for travelers of all ages including children, will be express mailed overnight to guests who will self-collect their sample with assistance from a testing supervisor in a video call. The kit is express shipped overnight to Vault’s lab, which will process and analyze the sample and provide travelers their results electronically within 24 hours.

Beginning Oct. 15, travelers with a negative COVID-19 test taken at a state-approved testing facility within 72 hours of the final leg of departure will be exempt from Hawai‘i’s 14-day quarantine upon arrival.

HA Vault


“We are excited to offer our guests at any of our U.S. mainland gateway cities a convenient way to take a pre-travel COVID-19 test that meets the state of Hawai‘i’s requirements, and we look forward to welcoming them onboard and to our islands soon,” said Avi Mannis, senior vice president of marketing at Hawaiian Airlines. “In addition to expanding testing availability and options, we have adopted comprehensive health and safety protocols throughout the travel journey to protect our guests, employees and community.”

“We’re happy to provide quick, accurate COVID-19 test results to Hawaiian Airlines guests,” said Vault Health Founder and CEO Jason Feldman. “The test is easy to take at home, pain-free, and limits exposure or use of personal protective equipment. We provide comfort in having you know your status from your own home, before travel.”

Hawaiian’s new at-home COVID-19 test option, facilitated by Vault Health, adds to the carrier’s partnership with Worksite Labs that will provide guests exclusive access to drive-through PCR testing ($90 for results within 36 hours, or $150 for day-of-travel express service) from dedicated, conveniently located labs near Los Angeles (LAX) and San Francisco (SFO) international airports, with more testing locations coming soon to its other U.S. mainland gateways.

Details about testing options for Hawaiian’s guests are available here.

Hawaiian’s comprehensive health and safety program covers all aspects of the travel journey, starting at check-in, when guests must complete a health acknowledgment form indicating they are free of COVID-19 symptoms and will wear an adequate face mask or covering at the airport and during the flight. Guests 2 years of age and older who are unable to wear a face mask or covering due to a medical condition or disability must undergo a health screening to board.

Hawaiian’s “Keeping you Safe” enhanced cleaning includes frequent disinfecting of lobby areas, kiosks, and ticket counters, electrostatic aircraft cabin spraying, plexiglass barriers at staffed airport counters, and sanitizer wipe distribution to all guests. The carrier, which has been operating a reduced schedule since March due to the pandemic and resulting travel restrictions, will continue to cap cabin capacity at 70 percent through Dec. 15 to allow for onboard distancing.

Hawaiian Airlines aircraft photo gallery: