Category Archives: Emirates Airline

Emirates Group loses $6 billion in the past fiscal year, restarts service to Malta

Emirates Group made this announces:

Group records annual loss of AED 22.1 billion (US$6.0 billion) due to COVID-19 pandemic impact, its first non-profitable year in over three decades

  • Group revenue of AED 35.6 billion (US$ 9.7 billion) impacted by worldwide travel restrictions and border closures during the entire financial year
  • Results impacted by one-time impairment charges of AED 1.5 billion on Group’s non-financial assets
  • Ends year with solid cash balance of AED 19.8 billion (US$ 5.4 billion)

Emirates reports a loss of AED 20.3 billion (US$ 5.5 billion) down from AED 1.1 billion (US$ 288 million) profit in the previous year

  • Revenue declined by 66% to AED 30.9 billion (US$ 8.4 billion), due to the temporary suspension of passenger flights at its hub in March 2020 and ongoing global travel restrictions
  • Airline capacity reduced to 24.8 billion ATKMs, with aircraft fleet size reduced by 11 aircraft

dnata reports a loss of AED 1.8 billion (US$ 496 million) down from AED 618 million (US$ 168 million) profit in the previous year

  • Revenue declined by 62% to AED 5.5 billion (US$ 1.5 billion), reflecting the pandemic impact across all business divisions in the UAE and worldwide
  • Expands global footprint with the full acquisition of Destination Asia, and the opening of new catering and retail facilities

The Emirates Group today announced its first year of loss in over 30 years caused by a significant drop in revenue, fully attributed to the impact of COVID-19 related flight and travel restrictions throughout its entire financial year 2020-21.

Released in its 2020-21 Annual Report, the Emirates Group posted a loss of AED 22.1 billion (US$ 6.0 billion) for the financial year ended 31 March 2021 compared with an AED 1.7 billion (US$ 456 million) profit for last year. The Group’s revenue was AED 35.6 billion (US$ 9.7 billion), a decline of 66% over last year’s results. The Group’s cash balance was AED 19.8 billion (US$ 5.4 billion), down 23% from last year mainly due to weak demand caused by the various pandemic related business and travel restrictions across all of the Group’s core business divisions and markets.

For the first time in the Group’s history, redundancies were implemented across all parts of the business. As a result, the Group’s total workforce reduced by 31% to 75,145 employees, representing over 160 different nationalities.

Keeping a tight control on costs, across the Group, financial obligations were restructured, contracts renegotiated, processes examined and operations consolidated. The various cost reduction initiatives returned an estimated saving of AED 7.7 billion during the year.

In 2020-21, the Group collectively invested AED 4.7 billion (US$ 1.3 billion) in new aircraft and facilities, the acquisition of companies, and the latest technologies to position the business for recovery and future growth. It also continued to invest resources towards environmental initiatives, as well as supporting communities and incubator programmes that nurture talent and innovation to drive future industry growth.

Sheikh Ahmed said: “No one knows when the pandemic will be over, but we know recovery will be patchy. Economies and companies that entered pandemic times in a strong position, will be better placed to bounce back. Until 2020-21, Emirates and dnata have had a track record of growth and profitability, based on solid business models, steady investments in capability and infrastructure, a strong drive for innovation, and a deep talent pool led by a stable leadership team. These fundamental ingredients of our success remain unchanged. Together with Dubai’s undiminished ambitions to grow economic activity and build a city for the future, I am confident that Emirates and dnata will recover and be stronger than before.”

He concluded: “In the year ahead, we will continue to adopt an agile approach in responding to the dynamic marketplace. We aim to recover to our full operating capacity as quickly as possible to serve our customers, and to continue contributing to the rebuilding of economies and communities impacted by the pandemic.”

Emirates performance

Emirates’ total passenger and cargo capacity declined by 58% to 24.8 billion ATKMs at the end of 2020-21, due to pandemic related flight and travel restrictions including a complete suspension of commercial passenger services for nearly eight weeks as directed by the UAE government from March 25, 2020.

Emirates received three new A380 aircraft during the financial year and phased out 14 older aircraft comprising of 9 Boeing 777-300ERs and 5 A380s, leaving its total fleet count at 259 at the end of March. Emirates’ average fleet age remains at a youthful 7.3 years.

Emirates’ order book for 200 aircraft remains unchanged at this time. The airline is firmly committed to its long-standing strategy of operating a modern and efficient fleet, which underscores its “Fly Better” brand promise, as young aircraft are better for the environment, better for operations, and better for customers.

During the year, Emirates reactivated its strategic codeshare partnership with flydubai, and entered into agreements with new partners TAP Air Portugal, FlySafair, and Airlink in South Africa, to expand connectivity for its customers.

From zero scheduled passenger flights at the start of the financial year, to operations in over 120 destinations by March 31, 2021, Emirates has shown its ability to adapt and respond to challenges, and the resilience of its people and business model.

With significantly reduced and constrained capacity deployment across most markets, Emirates’ total revenue for the financial year declined 66% to AED 30.9 billion (US$ 8.4 billion). Currency fluctuations this year had no significant impact on airline revenue.

Total operating costs decreased by 46% from last financial year. Cost of ownership (depreciation and amortization) and employee cost were the two biggest cost components for the airline in 2020-21, followed by fuel, which accounted for 14% of operating costs compared to 31% in 2019-20. The airline’s fuel bill declined by 76% to AED 6.4 billion (US$ 1.7 billion) compared to the previous year, driven primarily by 69% lower uplift in line with capacity reduction.

Due to ongoing pandemic-related flight and travel restrictions, the airline reported a loss of AED 20.3 billion (US$ 5.5 billion) after last year’s AED 1.1 billion (US$ 288 million) profit, and a negative profit margin of 65.6%. This includes a one-time impairment charge of AED 710 million (US$ 193 million) mainly relating to certain aircraft which are currently grounded and are not expected to return to service before their scheduled retirement within the next financial year.

Emirates carried 6.6 million passengers (down 88%) in 2020-21, with seat capacity down by 83%. The airline reports a Passenger Seat Factor of 44.3%, compared with last year’s passenger seat factor of 78.5%; and a 48% increase in passenger yield to 38.9 fils (10.6 US cents) per Revenue Passenger Kilometre (RPKM), due largely to a favourable route mix, fares and continued healthy demand for premium seats. Seat load factor and yield results cannot be compared against the previous year’s performance due to the unusual pandemic situation.

In response to the pandemic, Emirates led the industry in developing new service and operating protocols to protect its customers and employees. During the year, it launched numerous customer initiatives such as: providing the industry’s first complimentary COVID-19 medical cover for all passengers; waiving fees so customers can rebook their travel without penalty; expediting refunds handling; and fast-tracking biometric processing and other technology projects that enhanced the travel experience while reducing contact at airport touchpoints.

Emirates invested to upgrade its signature A380 experience with new Premium Economy seats and other product enhancements. It also launched new technology platforms Emirates Partners Portal and Emirates Gateway, to better engage and serve travel trade partners.

For frequent flyers, Emirates Skywards offered generous extension on Tier status and Miles validity until 2022, and launched various initiatives to help its members earn and redeem rewards even if they are unable to immediately travel.

Emirates SkyCargo put in a stellar performance by rapidly responding to new demand in a changed global marketplace, contributing to 60% of the airline’s total transport revenue.

Emirates SkyCargo quickly scaled up operations and rebuilt its cargo network to meet strong demand from shippers who faced a capacity crunch when the pandemic forced airlines to drastically reduce flights. It supplemented its existing freighter capacity by bringing into service 19 “mini freighters” – modified Boeing 777-300ER passenger aircraft with seats in the economy cabin removed to make room for more cargo. The cargo division also introduced new loading protocols to safely utilize overhead bins and passenger seats to carry cargo.

In addition to supporting global supply chains for food, medical and other trade items, Emirates SkyCargo also tapped on its pharma capabilities and infrastructure to support the worldwide distribution of COVID-19 vaccines and humanitarian relief to Lebanon in the aftermath of the Port of Beirut explosions.

In October, Emirates SkyCargo set up a dedicated GDP-certified airside hub in Dubai for COVID-19 vaccines, and later it partnered with UNICEF to facilitate the rapid transport of COVID-19 vaccines to developing nations through Dubai.

With the strong demand in air freight throughout the year, Emirates’ cargo division reported a revenue of AED 17.1 billion (US$ 4.7 billion), an increase of 53% over last year.

Freight yield per Freight Tonne Kilometre (FTKM) increased strongly by 88%, due to the unique pandemic situation which led to significantly reduced cargo capacity in the market worldwide.

Tonnage carried decreased by 22% to reach 1.9 million tonnes, due to the reduced available bellyhold capacity for the entire year. At the end of 2020-21, Emirates’ SkyCargo’s total freighter fleet stood unchanged at 11 Boeing 777Fs.

Emirates’ hotels portfolio recorded revenue of AED 296 million (US$ 81 million), a decline of 49% over last year as the events business dried up and facilities had to shut temporarily due to the pandemic.

During the year, Emirates successfully restructured various aircraft leases and loans. The support from aviation lessors and financing partners during these challenging times reflects the financial community’s confidence in Emirates’ business model, and its mid to longer term prospects.

In addition to the AED 14.5 billion financing that was raised for aircraft and general corporate purposes in 2020-21, Emirates has already received committed offers to finance two aircraft deliveries due in 2021-22 and continues to tap the financial market for further liquidity to provide a cushion for the potential impact of COVID-19 on the business cash flows in the near term.

Emirates closed the financial year with cash assets of AED 15.1 billion (US$ 4.1 billion), a position which would have stronger if not for a one-time payout of AED 8.5 billion for customer refunds.

In other news, Emirates resumed three weekly services to Malta via Larnaca, Cyprus, on July 14, 2021, further expanding its European network to 34 destinations, and offering customers worldwide more travel choices and enhanced connectivity via Dubai.

Flights to/from Malta will operate three times weekly through the airline’s existing Larnaca service on its two-class Boeing 777-300ER, offering 42 lie-flat seats in Business and 386 ergonomically designed seats in Economy class.

It’s official: Emirates to launch a new service to Miami

Emirates announced today it will launch a four times weekly service between Florida’s second largest city, Miami, and Dubai, from July 22, 2021, expanding its US network to 12 destinations. The new service will provide Emirates’ global travelers with another access point into Florida after Orlando (effective July), serving the Southern Florida area while offering convenient connections for travelers headed towards the Middle East, West Asia, and Indian Ocean via Dubai.

With the addition of Miami, Emirates will now serve the US with over 70 weekly flights, offering over 26,000 seats across 12 gateways including Boston, Chicago, New York (JFK and Newark), Houston, Dallas, Los Angeles, San Francisco, Seattle, Washington DC and Orlando.

The new service will also add to the existing trade connections provided by Emirates SkyCargo, the freight division of Emirates, which has been operating scheduled cargo flights to Miami since October 2020. The cargo carrier has been offering cargo capacity into and out of Miami facilitating exports of perishables, electronics and other components as well as e-commerce goods. Emirates SkyCargo has also in the past operated several charter flights on its Boeing 777 full freighter aircraft to transport champion horses from Miami to equestrian events around the world.

Flights to/from Miami will operate four times weekly on Emirates’ three-class Boeing 777-300ER, offering eight private suites in First Class, 42 lie flat seats in Business Class and 304 spacious seats in Economy Class. Emirates flight EK213 will depart Dubai (DXB) at 03:10hrs, arriving in Miami (MIA) at 11:00hrs while the return flight EK214 will depart Miami at 21:10 hrs, arriving in Dubai at 19:35 hrs the next day.

Emirates has safely and gradually restarted operations across its network. Since it safely resumed tourism activity in July, Dubai remains one of the world’s most popular holiday destinations, especially during the winter season. The city is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai offers a variety of world-class experiences. It was one of the world’s first cities to obtain Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.

 

Emirates is coming to Miami

Emirates Airline Boeing 777-31H ER A6-EPK (msn 42330) (Expo 2020 Dubai UAE) ZRH (Andi Hiltl). Image: 950101.

Emirates is planning to add Miami and the Dubai – Miami nonstop route on July 21, 2021.

The new route will be operated four days a week with Boeing 777-300ER aircraft.

Top Copyright Photo: Emirates Airline Boeing 777-31H ER A6-EPK (msn 42330) (Expo 2020 Dubai UAE) ZRH (Andi Hiltl). Image: 950101.

Emirates aircraft slide show:

Emirates launches India humanitarian airbridge to transport urgent COVID-19 relief items

  • Emirates will offer cargo capacity free of charge to NGOs, to ship relief items on all its flights from Dubai to nine cities in India
  • Airbridge initiative is a major boost from Emirates, supporting the various relief efforts undertaken by the humanitarian community
  • In co-ordination with the International Humanitarian City (IHC), first flights carrying WHO cargo departs from Dubai to India

Emirates has set up a humanitarian airbridge between Dubai and India to transport urgent medical and relief items, to support India in its fight to control the serious COVID-19 situation in the country.

Emirates will offer cargo capacity free of charge on an “as available” basis on all of its flights to nine cities in India, to help international NGOs deliver relief supplies rapidly to where it is needed.

In the past weeks, Emirates SkyCargo has already been transporting medicines and medical equipment on scheduled and charter cargo flights to India. This latest airbridge initiative takes Emirates’ support for India and for the NGO community to the next level.

The freight division of Emirates has a close partnership with IHC, developed over several years of delivering relief materials to communities across the world impacted by natural disasters and other crises. IHC will support Emirates SkyCargo in channelling relief efforts to India through the airbridge.

Following the Port of Beirut blasts in August 2020, Emirates also leveraged its expertise in humanitarian logistics to set up an airbridge to Lebanon to assist with relief efforts.

Emirates has led the aviation and air cargo industry in its efforts to help markets around the world combat the COVID-19 pandemic. The air cargo carrier has helped transport thousands of tonnes of urgently required PPE and other medical supplies across six continents over the last year by rapidly adapting its business model and introducing additional cargo capacity through its modified mini freighters with seats removed from Economy Class on Boeing 777-300ER passenger aircraft along with loading cargo on seats and in overhead bins inside passenger aircraft to transport urgently required materials.

In addition, Emirates SkyCargo has partnered with UNICEF and other entities in Dubai through the Dubai Vaccine Logistics Alliance, to transport COVID-19 vaccines rapidly to developing nations through Dubai. So far, close to 60 million doses of COVID-19 vaccines have been transported on Emirates’ flights, equating to nearly 1 in 20 of all COVID-19 vaccine doses administered around the world.

Through its scheduled cargo flights to close to 140 destinations across six continents, Emirates helps maintain unbroken supply chains for vital commodities such as medical supplies and food.

Video:

Reuters: Emirates may need to raise cash if air travel does not pick up

From Reuters:

“Emirates may need to raise more cash this year, possibly through another equity injection from the Dubai government, if demand for air travel does not pick up soon, its president said on Wednesday.

The state carrier had hoped the global vaccine rollout would renew confidence in air travel but demand remains at very low levels, leaving many airlines to ground planes or fly them near-empty.

“We are good for another six, seven or eight months in terms of cash. We have sufficient cash coming in to be able to keep the day-to-day operation at a neutral basis,” Tim Clark told the online World Aviation Festival.

“But like everybody else, if in six months global demand is where it is today then we are all going to face difficulties. Not just Emirates”

Read the full article.

Emirates and Dubai Health Authority implements digital verification of COVID-19 medical records

"Choose to Vaccinate" special logo

Emirates and the Dubai Health Authority (DHA) have begun to implement full digital verification of COVID-19 medical records connected to testing and vaccination for travelers based in the UAE.

Emirates customers who have undertaken a PCR test in Dubai can choose to check-in without presenting their physical COVID-19 PCR test report. Moreover, customers who have received their COVID-19 vaccination at a DHA health center in Dubai can, together with their COVID-19 PCR test results, have their documents synchronized during flight check-in. The new streamlined verification procedures will enable secure and faster processing times for customers departing from Dubai International Airport. The information will then be matched-up with the entry requirements of the destination.

Emirates will only process the relevant information specifically related to the COVID-19 entry requirements of the customer’s destination. Once check-in formalities are completed, information related to COVID-19 medical records will be immediately discarded from the Emirates systems.

The integration comes less than two months after the signing of the MoU between Emirates and the Dubai Health Authority, and is a first-of-its-kind agreement between an airline and a government health authority. The integration also makes Dubai one of the first cities in the world to implement full digital verification of traveler medical records related to COVID-19 testing and vaccination.

Emirates’ collaboration with the Dubai Health Authority is another way to provide customers with a streamlined experience and meet current travel requirements, making travel safe and convenient. Emirates is one of the airlines that has introduced best business practices and applications to reenergize and stimulate international travel. In the coming months, the next phase of digital verification will see secure integration of health records within the IATA Travel Pass as another option to help facilitate travel for passengers.

Customers who have done PCR testing or vaccinations outside of Dubai will be required to physically provide their travel documents at check-in. Some destination countries require travelers to carry physical documents when traveling. Customers are encouraged to check the latest entry requirements for their destination by visiting: www.emirates.com/help/covid-19/travel-requirements-by-destination/.

Top Copyright Photo: Emirates Airline Airbus A380-861 A6-EVN (msn 267) (Choose to Vaccinate) CDG (Manuel Negrerie). Image: 953444.

Emirates aircraft slide show:

Emirates flight EK2021 carries only vaccinated crews and passengers

Emirates made this announcement:

Emirates’ one-of-a-kind flight EK2021 proudly made a journey across the different emirates on April 10, to celebrate the UAE’s remarkable progress in vaccinating its citizens and residents from COVID-19 through a national vaccination program that has administered close to 9 million vaccines doses to date.

The special flight, which carried fully vaccinated crew and passengers onboard, was unprecedented in the industry in scale. With close to 400 fully vaccinated customers onboard, the flight illustrates confidence and undiminished excitement for air travel.

EK2021 was also supported by fully vaccinated teams across the aviation ecosystem, from onboard crew to ground staff, demonstrating the readiness of the UAE’s aviation ecosystem to support the safe rebound of air travel.

In spite of the pandemic, the UAE has maintained its status as a leading global aviation hub and it will continue to grow its position as a hub for passengers and cargo traffic by investing in innovations and close collaborations with all stakeholders.


Onboard EK2021 was a group of senior officials from key aviation and health sector entities hosted by Emirates.

The UAE currently has one of the world’s highest rate of vaccinations for its citizens and residents at 90.22 doses per 100 people. The outstanding effort by the health authorities in the UAE has contributed to reaching the administration of close to 9 million doses of the Covid-19 vaccine.

In parallel, the Emirates Group vaccination program rolled out to its UAE-based workforce less than three months ago, and since then has delivered COVID-19 shots to over 35,000 Emirates employees across its vaccination centers.


This flight was operated with Emirates’ newest Airbus A380 aircraft which featured the airline’s brand-new Premium Economy seats, and refreshed cabin interiors across every cabin class. First and Business Class customers were able to safely network and mingle in the iconic A380 Onboard Lounge. In addition, all customers enjoyed a full-course meal.

On the ground, passengers checked in using the latest biometric technologies for a seamless journey across multiple touch points. Biometric touch points were recently expanded to include over 18 check-in desks and 15 boarding gates at the airport. As a result, customers across all classes enjoyed seamless biometric entry to experience the First and Business Class lounge at DXB.


All EK2021 passengers were provided rapid COVID-19 PCR tests, facilitated by Pure Health. Pure Health, the largest integrated healthcare solutions provider in the UAE, has facilitated the administration of up to 4 million PCR tests at Dubai Airports to date. It has also played a vital role in providing COVID-19 testing support to the aviation industry at large, since the start of the pandemic.

After passengers checked in, they received the green ‘Choose to Vaccinate’ pin and took photos to mark the special event. All EK2021 customers who passed through immigration also received a bespoke ‘Choose to Vaccinate’ stamp on each boarding pass as an added keepsake.

As passengers disembarked, they were handed commemorative certificates for taking part in this initiative.


EK2021 was commanded by UAE National Captain Ahmed Al Obeidli, First Officer Ramon Wilde and flight deck crew were supported by Captain Ricky Garala. Earlier in the day, aviation entities across Dubai and the UAE were sending their messages of support on Twitter in advance of the special flight.

All proceeds for EK2021 have been donated to the Emirates Airline Foundation, the airline’s non-profit charity organization, which supports projects around the world aimed at improving the quality of life for disadvantaged children around the world.

Emirates SkyCargo becomes first air cargo carrier to deliver 50 million doses of COVID-19 vaccines to more than 50 destinations

Emirates has made this announcement:

In the run up to World Health Day (7 April), Emirates SkyCargo has become the first airline cargo carrier in the world to have transported more than 50 million doses of COVID-19 vaccines on its flights. The carrier has also transported more than 100 tonnes of syringes across the world to support the delivery of vaccines.

Since the start of international distribution late last year, Emirates SkyCargo has transported over 220 tonnes of COVID-19 vaccines, equivalent to more than 50 million doses, on more than 150 flights from manufacturing locations to 50 destinations on its network through Dubai. Overall, the carrier has transported six different kinds of COVD-19 vaccines.

Emirates SkyCargo has remained agile and dynamic throughout the COVID-19 pandemic, responding quickly to maintain international connectivity for essential goods across the world. The carrier was one of the first in the world to deploy passenger aircraft for cargo only flights in order to transport PPE, medical equipment, pharmaceuticals, and food. Over one year, Emirates SkyCargo had operated more than 27,800 flights and transported over 100,000 tonnes of essential commodities.

As early as October 2020, Emirates SkyCargo set up an EU GDP certified dedicated airside hub for distribution of COVID-19 vaccines at its hub in Dubai. With its sophisticated infrastructure and extensive storage capacity, Emirates SkyCargo positioned itself to fly in large quantities of COVID-19 vaccines from manufacturing locations, store the vaccines in Dubai and then regularly replenish vaccine supplies to developing nations with limited cold chain infrastructure through its cargo flights.

In January 2021, Emirates SkyCargo joined hands with leading Dubai-based entities, DP World, International Humanitarian City, and Dubai Airports to form the Dubai Vaccine Logistics Alliance to harness the strategic strengths of Dubai as a major global distribution hub for COVID-19 vaccines. In February 2021, Emirates SkyCargo signed an MoU with UNICEF to prioritize transportation of COVID-19 vaccines in support of the COVAX facility which is aimed at equitable global distribution of vaccines.

With its fleet of modern and efficient all wide-body aircraft and a network that currently spans more than 130 destinations across six continents, combined with the strategic geographic location of its state-of-the-art GDP certified Dubai hub, Emirates SkyCargo is a key global player in the secure and rapid global distribution of COVID-19 vaccines.

Emirates expands its US network with restart of flights to Orlando

Emirates has announced it will resume four-weekly services to Orlando from June 2, 2021, further expanding its US network, and offering customers worldwide more travel choices and enhanced connectivity via Dubai.

With the addition of Orlando, Emirates will be serving over 60 weekly services to and from 11 US destinations including Boston, New York (JFK), Los Angeles, Chicago, Washington D.C, Seattle/Tacoma, Dallas, Houston, San Francisco and Newark (in June), reaffirming the airline’s ongoing commitment to this growing market and offering a convenient connections to travelers headed from and towards the Middle East, West Asia, and Africa via Dubai. Emirates customers also have seamless access to other US cities via the airline’s codeshare agreements with Jetblue and Alaskan Airlines.

Flights to/from Orlando will operate four times weekly on Emirates’ two-class Boeing 777-200LR, offering 38 lie-flat seats in Business and 264 ergonomically designed seats in Economy class. Emirates flight EK219 will depart Dubai at 08:55hrs, arriving in Orlando at 16:30hrs while the return flight EK220 will depart Orlando at 21:00 hrs, arriving in Dubai at 19:10hrs the next day.