American Airlines proudly announces a historic endeavor to commemorate the 80th anniversary of the D-Day landings in Normandy, France. On May 31, American will fly 70 World War II veterans to France on a donated charter flight to honor them for their service and sacrifice.
“We’re honored to play a part in helping this group of heroic veterans return to Normandy,” said David Seymour, American’s Chief Operating Officer and a veteran of the U.S. Army. “This special journey is not only an expression of our gratitude for these heroes and the sacrifices they made for our freedom, but we hope to help shine a light on their extraordinary stories and preserve their legacies for generations to come.”
D-Day marks a pivotal moment in history, and this trip reaffirms American’s commitment to supporting veterans and preserving their stories 80 years later.
Among the many heroes who will return to Normandy with American is U.S. Navy veteran Felix Maurizio, who was on a landing craft that deployed troops onto Omaha Beach on D-Day. One of the soldiers he dropped off was his brother, Sal, who served in an Army medical unit.
Frank Perry, B-24 gunner
Also taking the trip is Frank Perry, who served in the Army Air Corps as a turret gunner in central Europe in March 1945, and recalls staying on high alert for enemy fighter aircraft. After being discharged from service, he pursued his dream of a career in aviation with nearly 40 years of service at Piedmont Airlines. Piedmont is one of the many heritage airlines that came together to form today’s American Airlines.
The journey will begin with a kickoff dinner at the American Airlines headquarters in Fort Worth the night before, followed by a send-off parade at Dallas Fort Worth International Airport before the group boards a chartered flight to Paris.
The veterans will spend two days in Paris before traveling to the Normandy region for commemorative events. The trip will include visits to key historical sites, concerts and special ceremonies to honor the courage and sacrifice of all who served during World War II. The trip will culminate with a June 6 ceremony at the Normandy American Cemetery, where more than 9,000 U.S. service members have been laid to rest.
American has a long history of supporting those who have sacrificed to serve our nation and has formed partnerships with many organizations to support their mission. This historic trip includes partners like TriWest Healthcare Alliance, Gary Sinise Foundation, Robert Irvine Foundation and Old Glory Honor Flight.
American Airlines Boeing 737-823 WL N892NN (msn 31145) MIA (Bruce Drum). Image: 105921.
American Airlines issued this report:
The summer travel season is about to arrive, and American and its more than 130,000 team members are ready to care for customers during the peak travel period. Following strong operational performance over the winter holidays, American continues to deliver an industry-leading and safe operation for its customers.
The airline is investing in new technology to get customers on their way faster and more efficiently. Between May 17 and Sept. 3, American expects to welcome more than 72 million customers.
Summer by the numbers
New destinations
Getting ready
People
The American team is ready to welcome millions of guests aboard its flights this summer. The airline has hired and trained new team members across the operation to ensure it has the right talent in the right place.
Aircraft
American’s Tech Ops team has taken its fleet through proactive reliability visits during the off-season to reduce maintenance delays, and has been laser-focused on the systems that keep the aircraft cool.
Facilities
Facilities Maintenance teams have focused on air conditioning systems at airport terminals to ensure a comfortable experience for customers, crews and aircraft while on the ground. The airline’s baggage handling systems are also ready.
Technology
A new electronic aircraft maintenance log system gets aircraft back in service faster, while the HEAT tool continues to help the airline manage through severe weather, minimizing disruptions and cancels for customers and team members.
Partners
Catering, cabin cleaning, wheelchair service and other vendors are also ready. The airline is closely coordinated with the Transportation Security Administration and U.S. Customs and Border Protection to prepare for peak volumes.
Top Copyright Photo: American Airlines Boeing 737-823 WL N892NN (msn 31145) MIA (Bruce Drum). Image: 105921.
American Airlines Airbus A321-231 WL N167AN (msn 7013) (Medal of Honor) LAX (Michael B. Ing). Image: 963117.
Serving in the military can be one of life’s toughest journeys as members of the Armed Forces navigate active service and veteran life. During Military Appreciation Month and throughout the entire year, American Airlines honors those who are serving and those who’ve served, including the more than 11,800 American team members who are veterans or currently serving in the National Guard or Reserves.
American offers a robust network of support for service members and veterans through its partner programs and offers generous benefits to service members and their families when traveling on both official orders and personal travel.
“Supporting our nation’s service members and veterans is part of our DNA at American Airlines,” said American’s Chief Operating Officer David Seymour. “As a veteran of the U.S. Army myself, I’m proud to be a part of a company committed to supporting our nation’s greatest heroes and their families, whether it be alongside the military organizations we support, donating charter aircraft for special missions, or caring for service members each time they fly with us.”
Through the airline’s Military and Veterans Initiatives program, the airline supports many programs and partnerships to honor, support and pay tribute to those who serve in the U.S. Armed Forces. The airline works with the Gary Sinise Foundation, the USO, the Medal of Honor Foundation and many other organizations to give back to those who serve our country.
Flagship Valor™
American’s fleet boasts an Airbus A321 with a livery design that includes three variations of the Medal of Honor. Flagship Valor™ is a flying tribute to the men and women whose brave actions are worthy of the prestigious Medal of Honor, and whose military service allows for the freedom to fly around the world.
Snowball Express
American partners with the Gary Sinise Foundation for the annual Snowball Express event that honors those who have lost a loved one while serving in the nation’s military or First Responders who have died in the line of duty.
Last year, more than 1,000 team members sent nearly 3,000 participants on donated charter aircraft to Walt Disney World Resort in Orlando, Florida, for an all-expense-paid experience where these families are united and can create new, happy memories during the holiday season.
Seats for Heroes
In January, American partnered with the Dallas Mavericks and Nick & Sam’s Steakhouse to bring more than 100 wounded, ill, and injured service members from Brooke Army Medical Center in San Antonio to Dallas for dinner and courtside seats at a Mavericks game at the American Airlines Center. This is the 17th year American has provided chartered flights for the event.
Other annual Seats for Heroes events include VIP trips to Texas Rangers games, a suite at a Dallas Cowboys game, and a special experience with the Los Angeles Chargers.
Salute to the Troops
In the 14th annual event, American flew more than 80 wounded and ill service members from Washington, D.C., to Las Vegas for an all-expenses paid weekend filled with sight-seeing, dinners, and shows, to include a concert on Freemont Street by Gary Sinise and his Lt. Dan Band.
Each spring, American flies 20 military families from Washington, D.C., to Orlando, Florida, for a VIP experience at Walt Disney World Resort. In each of these families, either the service member or spouse is battling cancer.
Soaring Valor
Alongside the Gary Sinise Foundation, American bridges generations by bringing together World War II veterans and high school students on trips to the National WWII Museum in New Orleans. Traveling on an American chartered aircraft, the living history lessons allow veterans to share their firsthand experiences with the next generation.
Military and veteran resource group for team members
American continuously works to support our team members as they make the transition to civilian careers or manage the dual responsibility of working at American while also serving in uniform. Our Veteran Military Employee Business Resource Group (EBRG) provides connections to others who have made the same shift to offer guidance and support.
American takes pride in honoring its commitments to military service members traveling on the airline, including:
Government or military fares, where available.
Free checked bag allotment for active U.S. military members traveling on orders and leisure travel and for dependents when traveling on orders.
Offering active-duty military priority boarding.
Complimentary access to Admirals Club® lounge locations to current U.S. military personnel in uniform during the day of travel on an American Airlines-operated flight, when space is available.
Waived pet charges for trained active military dogs traveling in the cabin if on official duty.
Discounted vacations for U.S. active-duty military, veterans, and their families through WeSalute+.
Top Copyright Photo: American Airlines Airbus A321-231 WL N167AN (msn 7013) (Medal of Honor) LAX (Michael B. Ing). Image: 963117.
American Airlines aircarft photo gallery (Airbus):
Day and night, rain or shine, American’s team of system customer service managers (SCSM) has a sharp focus on our customers, helping to ensure their journeys go smoothly. Though they’re based at American’s Integrated Operations Center (IOC) in Fort Worth, Texas, the SCSMs have their eye on every customer, looking for operational solutions to get customers on their way.
Daniel Schiff, the IOC’s Senior Manager of Network Ops Strategy, recently sat down with System Customer Service Manager Kim Burrell for a discussion about their roles at the IOC.
Daniel: Let’s start with the basics: what is American’s Integrated Operations Center?
Kim: We call it the IOC, and it’s the nerve center of our airline. In this large facility, more than 20 workgroups — and 1,700 team members — come together to help run our airline 24 hours a day, seven days a week, 365 days a year. We work collaboratively to solve challenges that come our way, from weather to anything else.
American’s Integrated Operations Center.
Daniel: Our strategy is our customers, and the SCSMs ensure our customers get where they want to go smoothly. The team is always thinking ahead to minimize disruptions.
Kim: That’s exactly right. A day in the life for me is busy and full of twists and turns. When I get in, I’m assigned to a unit, which is broken down by the types of aircraft we operate and hubs that we fly into. The unit is led by an Operations Coordinator, who works in tandem with team members overseeing our fleet, our crew members and, in the case of SCSMs, our customers.
Daniel: SCSMs have a key role in caring for group travel. We have large groups —sometimes really large groups with hundreds of customers — who travel throughout our network. It’s critically important they have a seamless journey when traveling with us. If one of these groups were to misconnect, it might be harder to reaccommodate them as there likely wouldn’t be enough available seats on the next flight, unlike when we have individual travelers and smaller parties to reaccommodate. The first order of business is alerting our airport teams that these groups are coming through to make sure we have a plan for them. Sometimes we’ll hold their connecting flight, and we’ve even found back-up aircraft for these groups because they’re such a big part of our operation.
Kim: Military service members are also incredibly important to us. We work to ensure that our service members have as easy and smooth a journey as possible. We look at markets that have military bases or are close to them — we have many of them — and keep an especially close eye on those markets, going out of our way to ensure there are crew and aircraft to support the operation there. We develop a plan B as well. I’m glad the SCSM team gets to play a role with caring for our troops.
Daniel: SCSMs play a key role in the recovery of our network during what we call irregular operations — severe weather or any other type of event that disrupts the airline. We’re responsible for running a tool that helps reaccommodate our customers on alternate flights when their travel plans are impacted. American has gotten much faster at recovering, and I’m proud to say that the SCSM team plays an important role as we care for customers who are impacted.
I’m sure you have some incredible stories to tell about other ways we’ve helped our customers in the 17 years you’ve worked here.
Kim Burrell working in the IOC’s regional unit.
Kim: You bet! One time, we had a group of 40 customers who were originating in Knoxville, Tennessee, connecting through DFW on their way to Honduras, and I realized that they were going to misconnect. After I worked with the station and my colleagues in the IOC, we found a solution to use a larger aircraft for the next flight. The airport let me know that the customers were very excited that they were able to get to their destination within a reasonable amount of time. For me, it was a reminder of why I do this. I genuinely care about our customers and want to find solutions.
“It was a reminder of why I do this. I genuinely care about our customers and want to find solutions.”Kim Burrell
Daniel: One of my favorite stories is when we had a high-volume connection, which means we have a large number of customers traveling between cities. This one was between Oklahoma City and Hanoi, Vietnam, with a connection in Chicago. When their initial flight was delayed, we found another aircraft from one of our regional partners to get this group to Chicago, where they connected to one of our oneworld® partners. The SCSM team coordinates within and outside of the IOC to ensure our customers are looked after, no matter who operates the flight. It felt great to help these customers out.
Kim: It’s really the best part of the job. And we do it every day because when you purchase a ticket on American, you place your trust in us to get you to your destination safely and as efficiently as possible.
American Airlines Group Inc. (NASDAQ: AAL) today reported its first-quarter 2024 financial results, including:
Record first-quarter revenue of approximately $12.6 billion.
First-quarter net loss of $312 million, or ($0.48) per diluted share. Excluding net special items1, first-quarter net loss of $226 million, or ($0.34) per diluted share.
Generated operating cash flow of $2.2 billion and free cash flow2 of $1.4 billion in the first quarter.
Reduced total debt3 by nearly $950 million in the first quarter. The company is now more than 80% of the way to its 2025 total debt reduction goal.
“The American Airlines team continues to build a reliable, efficient and resilient airline,” said American’s CEO Robert Isom. “While we aren’t satisfied with our first-quarter financial results, we have a strong foundation in place, and we remain on track to deliver on our full-year financial targets. Our team is running a fantastic operation, driving revenue through our commercial initiatives, efficiently managing costs, and producing free cash flow to further strengthen our balance sheet.”
Resources
Operational performance
American is running the best operation in its history because of a steadfast commitment to operational excellence and strong collaboration across the entire airline. The company produced its best-ever first-quarter completion factor and improved its mishandled baggage rate year over year. American achieved these results despite air traffic control challenges and significant weather events across its network during the quarter.
Financial performance
American produced results within previously guided ranges for each of its operating metrics despite a significant increase in the cost of fuel in the quarter. The company generated record first-quarter revenue of approximately $12.6 billion and a GAAP operating margin of 0.1%. Excluding the impact of net special items1, American produced an operating margin of 0.6% in the first quarter.
Balance sheet
Strengthening the balance sheet remains a top priority for American. In the first quarter, the company reduced total debt3 by nearly $950 million and has now achieved more than $12 billion, or over 80%, of its goal of reducing total debt3 by $15 billion by the end of 2025.
Guidance and investor update
Based on present demand trends and the current fuel price forecast and excluding the impact of special items, the company expects its second-quarter 2024 adjusted earnings per diluted share4 to be between $1.15 and $1.45. The company continues to expect its full-year adjusted earnings per diluted share4 to be between $2.25 and $3.25.
Notes
See the accompanying notes in the financial tables section of this press release for further explanation, including a reconciliation of all GAAP to non-GAAP financial information and the calculation of free cash flow.
The company recognized $86 million of net special items in the first quarter after the effect of taxes, which included operating net special items of $70 million, principally related to one-time charges resulting from the ratification of a new collective bargaining agreement for its passenger service team members represented by the CWA-IBT, as well as nonoperating net special items of $46 million for charges associated with mark-to-market net unrealized losses on certain equity investments.
Please see the accompanying notes for the company’s definition of free cash flow, which is a non-GAAP measure.
All references to total debt include debt, finance and operating lease liabilities and pension obligations.
Adjusted earnings per diluted share guidance excludes the impact of net special items. The company is unable to reconcile certain forward-looking information to GAAP as the nature or amount of net special items cannot be determined at this time.
American AIrlines aircraft photo gallery (Boeing):
American launches airline’s first-ever rotating collection of premium onboard amenities, along with new bedding.
Throughout the year, new inflight amenities will feature diverse designers and brands, sustainably sourced materials and causes important to American and its customers.
Customers can indulge in fresh entrees, inspired by popular American Airlines destinations, across all domestic and international flights.
AAdvantage® members can continue to earn or use miles for flights with these premium experiences.
American Airlines is heating up the inflight experience ahead of the summer travel season with a wave of premium onboard enhancements to make travel even more enjoyable. Customers will fly in style with a new, reimagined amenity kit series and bedding, and savor new dishes throughout their journey. In the future, customers can anticipate an increasingly elevated experience with the arrival of new Flagship Suite® seats.
“We thoughtfully curate each element of the onboard experience so every customer can look forward to the time they spend in flight,” said Kim Cisek, American’s Vice President of Customer Experience. “Part of the magic of travel is connecting our customers to the people and experiences that matter most to them. We’re taking that concept to the skies by introducing a new, dynamic onboard program that’s inspired by feedback from our customers and team members.”
American worked with a mix of boutique and well-known brands to create a program that will evolve throughout the years and feature rotating kit designs and high-quality skincare products in addition to the new bedding program.
A rotation of stylish new amenities and more
The new program will be on board more than 300 international and transcontinental flights beginning Memorial Day weekend in Flagship® First Class, Flagship® Business Class and Premium Economy cabins.
American’s primary amenity kit will be available yearlong for customers flying in premium cabins. The kit will include staple amenities customers have come to expect while in flight, such as a toothbrush, dental kit, eye mask and earplugs, in addition to new and evolving skincare products and offerings. American will cycle new brands and products within the kits for customers in all premium cabins, creating a unique customer experience several times over, based directly on customer feedback.
American collaborated with beauty retailer Thirteen Lune to curate the skincare offerings, which will feature high-quality beauty brands from Thirteen Lune’s tailored collection with wide ranging representation of diverse founders and voices such as Joanna Vargas and Relevant.
Limited-edition kits
In addition to these rotating products within the kits, customers will enjoy limited-edition specialty kits created in collaboration with diverse designers and brands based primarily in the U.S. Through the designs of these specialty kits, American will recognize specific milestones and initiatives that reflect the values and backgrounds of the airline’s customers and team members. These limited-edition kits will debut in the months and years ahead.
In fact, the all-new amenity program will launch with a Thirteen Lune specialty kit to introduce customers to the new kit line and the opportunity to start collecting the limited-edition kits. Customers flying in premium cabins will receive the Thirteen Lune kit for the first few weeks of the kickoff to the new program. Customers can then look forward to receiving the primary amenity kit on board throughout the rest of the summer.
Each specialty kit will be available for a limited time on eligible flights in Flagship® First Class, Flagship® Business Class and Premium Economy. Travelers will be able to learn about each brand and partner featured in the specialty kit by scanning a QR code found within the kit.
Elevated bedding inspired by customer feedback
Customers will travel in elevated comfort with new bedding, pillows and sleepwear that deliver on customer expectations for a restful experience on board. In American’s research with customers, travelers shared that 75% prefer dual-sided pillows, with different materials on each side of the pillow. Based on this feedback, customers traveling across Flagship® First Class or Flagship® Business Class will enjoy a dual-sided pillow with cool touch fabric on one side, and traditional fabric on the other.
Those traveling in Flagship® First Class on international flights will continue to enjoy a set of pajamas, based on feedback that 80% of first class customers value having pajamas onboard. In addition, travelers in Flagship® Business Class on all international flights will now enjoy slippers onboard, instead of only on ultra long-haul flights.
Customers in all cabins, including Premium Economy and Main Cabin, will enjoy enhanced bedding, with cabin-specific options such as lumbar pillows, throw blankets, premium duvets and fleece blankets — all developed from premium brands that are leaders in their space.
American collaborated with the inflight textile company John Horsfall to develop bedding made with recycled materials from their Re-Thread® collection*.
Reusable Zipper Product Bag
Bedding in American Airlines Flagship® First
Bedding in American Airlines Flagship® Business
Bedding in American Airlines Premium Economy
Bedding in American Airlines Main Cabin
Bedding in American Airlines Transcontinental Flagship® First Class
Bedding in American Airlines Transcontinental Flagship® Business Class
Nearly all of the pillows, duvets and blankets created for American flights were made with recycled fibers that maintain a premium feel, while filled bedding includes 100% recycled fill. To reduce single-use plastic waste connected to the distribution of pillows and blankets, customers traveling in Flagship® First, Flagship® Business and Premium Economy will now receive their bedding in a reusable zipper product bag also made with recycled fibers. Using the bag will save 25 tons of plastic waste a year.
New dining menus soar within the U.S. and beyond
While dining on board, customers can embrace the journey with diverse flavors and new menus that are inspired by popular American Airlines destinations worldwide. The offerings feature internationally inspired pastas, salads and more.
Travelers jet-setting to one of American’s new summer destinations like Nice, France; Naples, Italy; or Copenhagen, Denmark, will be able to relish delicious offerings like macadamia crusted sea bass with citrus cream sauce, quinoa, toasted orzo, and haricots verts. In addition to these offerings, pan roasted chicken, tortellini pasta and other offerings, including new pre-order options, will continue to roll out this spring for business class on flights from the U.S. to international destinations.
Customers traveling from Europe in business class can choose to indulge in menu items like chili marinated chicken with mojo verde sauce, sweet potato mash, roasted corn and mini chili or gnocchi duet with plain and beetroot gnocchi, lentil ragout, apple chutney, brown butter, roasted spring onion and sliced green onion.
Entrees: International US outbound Business Class entrees on American Airlines From left: Pan roasted chicken with pepperonata sauce, mashed potato with chives and broccolini. Macadamia crusted sea bass with lemon herb butter sauce, orzo salad haricot vert and red bell pepper. Tortellini in sauteed spinach with blushed tomato sauce and grilled zucchini and mushroom medley.
Customers traveling on domestic first class can also discover new offerings on their journey. Travelers can enjoy cuisine such as shawarma seasoned grilled chicken, three cheese sacchetti pasta, chicken enchiladas or a plant based stuffed red pepper. Customers can also choose from new pre-order options, including short rib mac and cheese.
These new options in premium cabins will provide a range of diverse culinary creations and award-winning wines. For AAdvantage® members, miles and status can help unlock access to some of these premium inflight experiences.
Domestic First Class hot entrees on American Airlines Clockwise from top left: Vegetable enchilada with red rice and green chili sauce, garnished with crumbled cotija cheese. Cheese sacchetti with garlic cream sauce and marinara sauce, topped with a chopped parsley garnish. Penne pasta with plant-based meat ragu and ricotta, garnished with chopped parsley. Stuffed pepper, green rice and cilantro crema, garnished with crumbled cotija cheese.
Domestic First Class cold entrees on American Airlines Clockwise from top left: The Mediterranean bowl with garlic aioli dressing, couscous spiced with potatoes, almonds, baby arugula, shaved red cabbage, roasted red pepper hummus, tomato & cucumber salad and roasted spiced cauliflower. The bistro grain bowl with red long grain rice, crumbled blue cheese, fresh cucumber, Roma tomato, red onion, green scallion, hard-boiled egg, sorghum and Frisée and Mesclun salad mix. The pesto pasta salad with baby arugula, pesto salad, red and yellow blistered cherry tomatoes, red pepper, sliced mozzarella, and a nut-free basil pesto sauce. The edamame and mandarin orange slaw salad with baby spinach, wonton strips, roasted cashews, green scallion and red miso vinaigrette
Suite experience
Beyond the new inflight amenities, bedding and dining options on board this summer, customers can look forward to an even more elevated experience onboard future Boeing 787-9, 777-300 and Airbus A321XLR aircraft, featuring a new interior with the Flagship® Suite seat and refreshed seats and amenities across Premium Economy and Main Cabin.
Customers traveling in the Flagship Suite® seat will be surrounded by comfort and convenience including wireless charging, Bluetooth capability and multiple storage spaces. With standard features such as lie-flat seats and direct-aisle access, American has modernized the experience by adding privacy doors and the ability to relax in a chaise lounge position, making the Flagship Suite® seat a personalized experience in the skies.
American Airlines Flagship® Suite Preferred seat
American Airlines Flagship® Suite Preferred seat
Customers looking for even more luxury will be able to further enhance their experience with a distinguished front row experience on new Boeing 787-9 and retrofitted 777-300 aircraft through the Flagship Suite® Preferred seat. This seat will offer customers expansive space, several storage areas and exclusive amenities like a Nest Bedding® mattress pad, a throw blanket, a memory foam lumbar pillow, Nest Bedding® pajamas and an exclusive amenity kit featuring additional skincare products from Thirteen Lune by Joanna Vargas and Relevant.
For AAdvantage® members, using miles can help unlock access to upgrade into these enhanced premium experiences, including new inflight amenities, sleepwear, bedding and dining options.
Status members may also receive complimentary upgrades, further enhancing their premium travel experience.
The program rewards members for the time they spend with American, and also provides them with rewards and benefits. New in time for summer, members traveling on tickets purchased with miles can now receive upgrade offers to buy into a higher cabin via aa.com or mobile app when traveling within the contiguous U.S.
*Re-Thread® products are made with certified materials.
American Airlines aircraft photo gallery (Airbus):
American launches airline’s first-ever rotating collection of premium onboard amenities, along with new bedding.
Throughout the year, new inflight amenities will feature diverse designers and brands, sustainably sourced materials and causes important to American and its customers.
Customers can indulge in fresh entrees, inspired by popular American Airlines destinations, across all domestic and international flights.
AAdvantage® members can continue to earn or use miles for flights with these premium experiences.
American Airlines is heating up the inflight experience ahead of the summer travel season with a wave of premium onboard enhancements to make travel even more enjoyable. Customers will fly in style with a new, reimagined amenity kit series and bedding, and savor new dishes throughout their journey. In the future, customers can anticipate an increasingly elevated experience with the arrival of new Flagship Suite® seats.
“We thoughtfully curate each element of the onboard experience so every customer can look forward to the time they spend in flight,” said Kim Cisek, American’s Vice President of Customer Experience. “Part of the magic of travel is connecting our customers to the people and experiences that matter most to them. We’re taking that concept to the skies by introducing a new, dynamic onboard program that’s inspired by feedback from our customers and team members.”
American worked with a mix of boutique and well-known brands to create a program that will evolve throughout the years and feature rotating kit designs and high-quality skincare products in addition to the new bedding program.
A rotation of stylish new amenities and more
The new program will be on board more than 300 international and transcontinental flights beginning Memorial Day weekend in Flagship® First Class, Flagship® Business Class and Premium Economy cabins.
American’s primary amenity kit will be available yearlong for customers flying in premium cabins. The kit will include staple amenities customers have come to expect while in flight, such as a toothbrush, dental kit, eye mask and earplugs, in addition to new and evolving skincare products and offerings. American will cycle new brands and products within the kits for customers in all premium cabins, creating a unique customer experience several times over, based directly on customer feedback.
American collaborated with beauty retailer Thirteen Lune to curate the skincare offerings, which will feature high-quality beauty brands from Thirteen Lune’s tailored collection with wide ranging representation of diverse founders and voices such as Joanna Vargas and Relevant.
Limited-edition kits
In addition to these rotating products within the kits, customers will enjoy limited-edition specialty kits created in collaboration with diverse designers and brands based primarily in the U.S. Through the designs of these specialty kits, American will recognize specific milestones and initiatives that reflect the values and backgrounds of the airline’s customers and team members. These limited-edition kits will debut in the months and years ahead.
In fact, the all-new amenity program will launch with a Thirteen Lune specialty kit to introduce customers to the new kit line and the opportunity to start collecting the limited-edition kits. Customers flying in premium cabins will receive the Thirteen Lune kit for the first few weeks of the kickoff to the new program. Customers can then look forward to receiving the primary amenity kit on board throughout the rest of the summer.
Each specialty kit will be available for a limited time on eligible flights in Flagship® First Class, Flagship® Business Class and Premium Economy. Travelers will be able to learn about each brand and partner featured in the specialty kit by scanning a QR code found within the kit.
Amenity kit in American Airlines Flagship® First, Thirteen Lune limited-edition kit
Amenity kit in American Airlines Flagship® Business, Thirteen Lune limited-edition kit
Amenity kit in American Airlines Premium Economy
Elevated bedding inspired by customer feedback
Customers will travel in elevated comfort with new bedding, pillows and sleepwear that deliver on customer expectations for a restful experience on board. In American’s research with customers, travelers shared that 75% prefer dual-sided pillows, with different materials on each side of the pillow. Based on this feedback, customers traveling across Flagship® First Class or Flagship® Business Class will enjoy a dual-sided pillow with cool touch fabric on one side, and traditional fabric on the other.
Those traveling in Flagship® First Class on international flights will continue to enjoy a set of pajamas, based on feedback that 80% of first class customers value having pajamas onboard. In addition, travelers in Flagship® Business Class on all international flights will now enjoy slippers onboard, instead of only on ultra long-haul flights.
Customers in all cabins, including Premium Economy and Main Cabin, will enjoy enhanced bedding, with cabin-specific options such as lumbar pillows, throw blankets, premium duvets and fleece blankets — all developed from premium brands that are leaders in their space.
American collaborated with the inflight textile company John Horsfall to develop bedding made with recycled materials from their Re-Thread® collection*.
Reusable Zipper Product Bag
Bedding in American Airlines Flagship® First
Bedding in American Airlines Flagship® Business
Bedding in American Airlines Premium Economy
Bedding in American Airlines Main Cabin
Bedding in American Airlines Transcontinental Flagship® First Class
Bedding in American Airlines Transcontinental Flagship® Business Class
Nearly all of the pillows, duvets and blankets created for American flights were made with recycled fibers that maintain a premium feel, while filled bedding includes 100% recycled fill. To reduce single-use plastic waste connected to the distribution of pillows and blankets, customers traveling in Flagship® First, Flagship® Business and Premium Economy will now receive their bedding in a reusable zipper product bag also made with recycled fibers. Using the bag will save 25 tons of plastic waste a year.
New dining menus soar within the U.S. and beyond
While dining on board, customers can embrace the journey with diverse flavors and new menus that are inspired by popular American Airlines destinations worldwide. The offerings feature internationally inspired pastas, salads and more.
Travelers jet-setting to one of American’s new summer destinations like Nice, France; Naples, Italy; or Copenhagen, Denmark, will be able to relish delicious offerings like macadamia crusted sea bass with citrus cream sauce, quinoa, toasted orzo, and haricots verts. In addition to these offerings, pan roasted chicken, tortellini pasta and other offerings, including new pre-order options, will continue to roll out this spring for business class on flights from the U.S. to international destinations.
Customers traveling from Europe in business class can choose to indulge in menu items like chili marinated chicken with mojo verde sauce, sweet potato mash, roasted corn and mini chili or gnocchi duet with plain and beetroot gnocchi, lentil ragout, apple chutney, brown butter, roasted spring onion and sliced green onion.
Entrees: International US outbound Business Class entrees on American Airlines From left: Pan roasted chicken with pepperonata sauce, mashed potato with chives and broccolini. Macadamia crusted sea bass with lemon herb butter sauce, orzo salad haricot vert and red bell pepper. Tortellini in sauteed spinach with blushed tomato sauce and grilled zucchini and mushroom medley.
Customers traveling on domestic first class can also discover new offerings on their journey. Travelers can enjoy cuisine such as shawarma seasoned grilled chicken, three cheese sacchetti pasta, chicken enchiladas or a plant based stuffed red pepper. Customers can also choose from new pre-order options, including short rib mac and cheese.
These new options in premium cabins will provide a range of diverse culinary creations and award-winning wines. For AAdvantage® members, miles and status can help unlock access to some of these premium inflight experiences.
Domestic First Class hot entrees on American Airlines Clockwise from top left: Vegetable enchilada with red rice and green chili sauce, garnished with crumbled cotija cheese. Cheese sacchetti with garlic cream sauce and marinara sauce, topped with a chopped parsley garnish. Penne pasta with plant-based meat ragu and ricotta, garnished with chopped parsley. Stuffed pepper, green rice and cilantro crema, garnished with crumbled cotija cheese.
Domestic First Class cold entrees on American Airlines Clockwise from top left: The Mediterranean bowl with garlic aioli dressing, couscous spiced with potatoes, almonds, baby arugula, shaved red cabbage, roasted red pepper hummus, tomato & cucumber salad and roasted spiced cauliflower. The bistro grain bowl with red long grain rice, crumbled blue cheese, fresh cucumber, Roma tomato, red onion, green scallion, hard-boiled egg, sorghum and Frisée and Mesclun salad mix. The pesto pasta salad with baby arugula, pesto salad, red and yellow blistered cherry tomatoes, red pepper, sliced mozzarella, and a nut-free basil pesto sauce. The edamame and mandarin orange slaw salad with baby spinach, wonton strips, roasted cashews, green scallion and red miso vinaigrette
Suite experience
Beyond the new inflight amenities, bedding and dining options on board this summer, customers can look forward to an even more elevated experience onboard future Boeing 787-9, 777-300 and Airbus A321XLR aircraft, featuring a new interior with the Flagship® Suite seat and refreshed seats and amenities across Premium Economy and Main Cabin.
Customers traveling in the Flagship Suite® seat will be surrounded by comfort and convenience including wireless charging, Bluetooth capability and multiple storage spaces. With standard features such as lie-flat seats and direct-aisle access, American has modernized the experience by adding privacy doors and the ability to relax in a chaise lounge position, making the Flagship Suite® seat a personalized experience in the skies.
American Airlines Flagship® Suite Preferred seat
American Airlines Flagship® Suite Preferred seat
Customers looking for even more luxury will be able to further enhance their experience with a distinguished front row experience on new Boeing 787-9 and retrofitted 777-300 aircraft through the Flagship Suite® Preferred seat. This seat will offer customers expansive space, several storage areas and exclusive amenities like a Nest Bedding® mattress pad, a throw blanket, a memory foam lumbar pillow, Nest Bedding® pajamas and an exclusive amenity kit featuring additional skincare products from Thirteen Lune by Joanna Vargas and Relevant.
As these new interiors roll out, customers traveling in Premium Economy will also enjoy new amenities like wireless charging, additional storage space and privacy headrest wings. Customers traveling in Main Cabin will enjoy new 4K seatback screens and new Bluetooth connectivity and AC and USB-A/USB-C charging ports.
Québec City Jean Lesage International Airport (YQB) and Destination Québec cité are thrilled to announce a new direct route with American Airlines. Starting on August 10, 2024, the world’s largest airline will connect YQB to Charlotte Douglas International Airport (CLT) in North Carolina, with one direct flight a week on Saturdays until November 2, 2024.
This route is joining American Airlines’ existing flights from Québec City to Philadelphia and Chicago, giving Québec City passengers more options for direct flights to a major hub in the carrier’s network in the U.S. In particular, it will help develop new markets, mainly in California, Texas, Southeastern U.S., and Florida.
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