Tag Archives: American Airlines

American Airlines resets its international network for remainder of 2020 through Summer 2021

American Airlines Group Inc. will adjust its long-haul international schedule for winter 2020 through summer 2021. In an effort to match low demand resulting from the coronavirus (COVID-19) outbreak, the airline will realign its network with the goal of improving long-term profitability. American expects:

  • Summer 2021 long-haul international capacity to be down 25% compared to 2019.
  • To focus on markets that create unique connectivity for customers.
  • To leverage partnerships as the foundation of future international growth.

“COVID-19 has forced us to reevaluate our network,” said American’s Chief Revenue Officer Vasu Raja. “American will have a significantly smaller international network in the year ahead, but we are using this opportunity to hit reset and create a network using the strength of our strategic hubs that we can build and grow upon and be profitable on in this new environment.”

International demand remains low

In response to the prolonged downturn in international travel, American expects summer 2021 long-haul international capacity to be down 25% versus 2019. As the airline begins planning for next summer, American will also discontinue several routes that were once popular leisure destinations but are expected to exhibit decreased demand.

“American has spent the past few years right-sizing its international network, discontinuing underperforming routes while adding leisure destinations like Dubrovnik and Prague,” said Brian Znotins, American’s Vice President of Network Planning. “Now, as demand has significantly diminished due to COVID-19, we have to be nimble, creating the network that our customers desire.”

American will exit several routes, including three trans-Atlantic routes from both Charlotte Douglas International Airport (CLT) and Philadelphia International Airport (PHL). The company will also exit five underperforming routes from Los Angeles International Airport (LAX) to destinations in Asia and South America, concentrating on the hub’s domestic strength.

As American resets its international network for future growth, Dallas Fort Worth International Airport (DFW) will be the airline’s major trans-Pacific hub while Miami International Airport (MIA) will continue to be the preeminent hub for flights to the Caribbean and Latin America. Once government restrictions on trans-Atlantic flying subside, PHL will continue to be American’s primary hub for service to Europe.

Strategic focus on partner hubs in Seattle and London for future growth

Earlier this year, American launched its West Coast International Alliance with Alaska Airlines, an innovative partnership to expand its international reach and connectivity for customers. The airline will plan future growth with the strength of this relationship, which includes a large presence and a strong feed in Seattle. As previously announced, American will launch service from Seattle (SEA) to Bangalore and London (LHR) next year, and Alaska also intends to join the oneworld® alliance in 2021. The airline will also seek government approval to move its LAX service to Shanghai to operate out of SEA, which will offer more customers direct access to Asia, utilizing the strength of Alaska’s local presence in the Pacific Northwest.

American will also continue to fly to joint business partners’ hubs. And while some international markets will not return, American anticipates a full schedule to LHR by 2021. The airline will continue to work closely with British Airways to provide an extensive network that allows customers to reach key destinations when they are ready.

“For American, every new partnership means future growth opportunities for our airline. We’re going to rely on our hubs’ greatest strengths with our existing international network, and further integrate into our partners’ hubs to provide connectivity that’s been untapped in the past,” Raja said. “American will be well poised to emerge from this crisis with a stronger network that provides improved connectivity for our customers.”

No change fees for flights booked by July 31

American Airlines is providing customers additional flexibility by expanding waived change fees for customers booking tickets for any new travel purchased by July 31, 2020. Any first, business, Premium Economy, and Main Cabin tickets purchased on or before July 31, 2020, for future travel will not incur change fees prior to travel. Customers are allowed to change their origin and destination cities as part of this offer. Offer excludes Basic Economy and AAdvantage® award tickets. Customers must pay any fare difference, if applicable, and fare rules may apply depending on the ticket.

Updated international schedule (not previously announced):

Origin Destination Schedule change
Charlotte (CLT) Frankfurt (FRA) Service resumes summer 2021
CLT London (LHR) Service resumes winter 2020
CLT Munich (MUC) Service resumes winter 2020
Chicago (ORD) Barcelona (BCN) Service resumes summer 2021
ORD Dublin (DUB) Service resumes summer 2021
ORD Paris (CDG) Service resumes summer 2021
Dallas-Fort Worth (DFW) Beijing (PEK) Service resumes summer 2021
DFW Buenos Aires (EZE) Service resumes winter 2020
DFW Lima (LIM) Service resumes winter 2020
DFW Sao Paulo (GRU) Service resumes winter 2020
DFW Rome (FCO) Service resumes summer 2021
DFW Santiago (SCL) Service resumes summer 2021
DFW Tel Aviv (TLV) Service launches winter 2021
Los Angeles (LAX) Auckland (AKL) Service launches winter 2021
LAX LHR Service resumes winter 2020
LAX Sydney (SYD) Service resumes summer 2021
New York (JFK) CDG Service resumes winter 2020
JFK BCN Service resumes summer 2021
JFK EZE Service resumes winter 2020
JFK Rio de Janeiro (GIG) Service resumes winter 2021
JFK GRU Service resumes winter 2020
JFK Madrid (MAD) Service resumes summer 2021
JFK Milan (MXP) Service resumes summer 2021
Miami (MIA) CDG Service resumes summer 2021
MIA GIG Service resumes winter 2020
MIA GRU Service resumes Aug. 6, 2020
MIA MAD Service resumes summer 2021
MIA SCL Service resumes Aug. 5, 2020
Philadelphia (PHL) Amsterdam (AMS) Service resumes winter 2020
PHL DUB Service resumes winter 2020
PHL LHR Service resumes winter 2020
PHL Manchester (MAN) Service resumes summer 2021
PHL MAD Service resumes winter 2020
PHL CDG Service resumes summer 2021
PHL FCO Service resumes summer 2021
PHL Zurich (ZRH) Service resumes summer 2021
Phoenix (PHX) LHR Service resumes winter 2020
Raleigh (RDU) LHR Service resumes winter 2020
Seattle (SEA) Bangalore (BLR) Service launches winter 2021
SEA LHR Service launches summer 2021
SEA Shanghai (PVG) New service subject to government approval

 

American will no longer operate the following routes:

Origin Destination
CLT BCN
CLT FCO
CLT CDG
DFW MUC
LAX Hong Kong (HKG)
LAX EZE
LAX GRU
LAX PEK
LAX PVG**
MIA Brasilia (BSB)
MIA MXP
ORD Budapest (BUD)*
ORD Krakow (KRK)*
ORD Prague (PRG)*
ORD Venice (VCE)
PHL Berlin (TXL)
PHL BUD
PHL Casablanca (CMN)*
PHL Dubrovnik (DBV)

*American will not launch ORD—BUD, ORD—PRG, ORD—KRK and PHL—CMN as previously announced.

**Subject to government approval of SEA—PVG.

American Airlines aircraft photo gallery:

 

American Airlines expands its clean commitment by adding Vanderbilt University Medical Center on New Travel Health Advisory Panel

American Airlines has made this announcement:

American Airlines is taking several new actions as it continues to focus on the well-being and safety of customers and team members.

Travel Health Advisory Panel

American is creating a new Travel Health Advisory Panel including Vanderbilt University Medical Center to advise on health and cleaning matters as travelers return over the summer.

The panel will include Vanderbilt University Medical Center experts Dr. David Aronoff, Director of the Division of Infectious Diseases, and Dr. Thomas Talbot, Chief Hospital Epidemiologist, who are national leaders in the field of infectious diseases prevention. These experts will provide American with the latest information from public health authorities and scientific research as well as advice and guidance on disease prevention, cleaning procedures and other public health matters, so that American can continue to improve and innovate cleaning procedures to make sure customers feel safe in the skies. The panel also includes other American Airlines safety and operations experts.

“We’re pleased to have access to new guidance on infectious diseases and best practices from the experts at Vanderbilt University Medical Center,” said Alison Taylor, American’s Chief Customer Officer. “Drs. Aronoff and Talbot will be an important part of our decision-making process on issues including cleaning, health screening, and best practices.”

“We are proud to be advising a worldwide aviation leader like American Airlines as it works diligently to bring a new level of health and safety to the skies. As part of the Travel Health Advisory Panel, our infectious disease experts are working closely with leaders at American to help them identify and apply COVID-19 safety and infection prevention best practices for their team members and passengers around the world,” said Jeff Balser, M.D., Ph.D., President and CEO of Vanderbilt University Medical Center.

The new panel complements American’s existing work with its medical director Dr. Stan Miller, and its ongoing consulting with the Centers for Disease Control and Prevention and other outside experts.

GBAC STARTM Accreditation from the Global Biorisk Advisory Council

American also announced that it is working with the Global Biorisk Advisory Council for GBAC STARTM Accreditation (GBAC STAR) for its fleet of aircraft and customer lounges. GBAC STAR Accreditation demonstrates that proper cleaning and disinfection work practices, procedures and systems are in place to prepare for, respond to and recover from pandemics. Each element in the program has specific performance and guidance criteria. American is the first airline to seek GBAC STAR accreditation, and expects to receive full accreditation by the end of 2020 for its entire fleet and lounges.

GBAC is a division of ISSA, the worldwide cleaning industry association. It includes experts in microbial-pathogenic threat analysis and mitigation, and is designed specifically to deal with biological threats such as coronavirus (COVID-19).

COVID-19 symptom checklist for travelers

In May, American began requiring all customers and team members on board to wear a face covering unless there is a medical reason why they cannot. And earlier this month American said it would limit flight privileges for customers who refuse to wear a face covering without a medical reason. Face masks are also required for customers throughout their journey at most of American’s hub airports, and American continues to encourage airports to make this the standard. Wearing a face covering continues to be one of the most important ways travelers can protect themselves and others while flying.

In addition, beginning June 30, American will begin asking customers during the check-in process to certify that they have been free of COVID-19 symptoms for the past 14 days. American worked with Vanderbilt University Medical Center to develop the COVID-19 symptom checklist for each customer using self-service machines in airports or during online check-in at home. American has also been actively engaged with recent efforts by the industry trade group Airlines for America to put customer well-being first.

“Our customers trust us to make every aspect of their journey safe. We won’t let them down,” Taylor said. “We will continue to refine and update our practices based on the latest information from health authorities and our own Travel Health Advisory Panel.”

American’s Clean Commitment has multiple layers

The Travel Health Advisory Panel and GBAC STAR Accreditation build on American’s commitment to the safety and well-being of its customers and team members. American has implemented multiple layers of protection for customers that include clean airports and airplanes, looking out for the health of team members, and requirements for customers to wear face coverings.

American disinfects every aircraft, including hand-cleaning seat buckles, seats, tray tables and other surfaces. The airline also applies an electrostatic spray inside the aircraft every seven days which kills 99.9999% of viruses and bacteria within 10 minutes. American is the only network airline to use a product on EPA List N which provides continued seven-day protection against bacteria, mold, and viruses, including SARS-CoV-2, the virus that causes COVID-19. And the HEPA filtration system on board American’s fleet provides a complete air change every two to four minutes, similar to the standard for hospitals.

American has also expanded the frequency of cleaning in airport areas under its control, including gate areas, ticket counters, passenger services counters, baggage service offices and team member rooms. Customers on many flights receive sanitizing wipes or gel, and American has limited food and beverage delivery to reduce interactions between flight attendants and customers.

Notifications to customers booked on more crowded flights

As more people continue to travel, customers may notice that flights are booked to capacity starting July 1. American will continue to notify customers and allow them to move to more open flights when available, all without incurring any cost. This is in addition to the airline’s current travel waivers. Additional details regarding travel waivers can be found below and on aa.com/travelalerts.

If space is available once boarding is complete — taking into consideration any aircraft weight or balance restrictions — customers may move to another seat within their ticketed cabin subject to availability.

Flexibility for customers

American is providing customers additional flexibility for travel by extending its offer to waive change fees. This offer applies to tickets that meet the following criteria:

  • Any ticket for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare. Fare rules may apply depending on the ticket.
  • All AAdvantage® award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this offer.
  • Travel must be completed by Dec. 31, 2021.

American Airlines aircraft photo gallery:

American Airlines to book to full capacity despite some of the highest numbers of COVID-19 new cases reported

Are you hoping for some room on your flight to partially social distance? It won’t happen at American Airlines. According to the Associated Press, American Airlines has elected to start booking its flights to full capacity starting this week.

A spokesman for the Allied Pilots Association (APA), which represents American’s pilots, said the move could hurt the public’s already fragile confidence in flying.

Meanwhile the United States is setting new records for new cases of COVID-19.

Chart: CDC.

Meanwhile the Allied Pilots Union, representing the pilots of American, has made this proposal:

The Allied Pilots Association (APA), representing the 15,000 pilots of American Airlines, introduced a concept labeled “Safe Essential Air Transportation Seating (SEATS)” that is designed to enable a gradual return to pre-pandemic passenger travel while maintaining critical transportation infrastructure employment.

“Under SEATS, the government would purchase enough seats on each flight to eliminate the need for any passenger to sit next to a stranger,” said APA President Capt. Eric Ferguson. “Thanks to uniform social distancing, passengers would be encouraged to fly more, airlines would be encouraged to operate more flights, and the government would ensure the preservation of critical transportation infrastructure and associated jobs.”

The SEATS concept calls for the price of empty seats to be based on industry average costs for 2019, leaving pre-pandemic business models unchanged. No carrier would gain an unfair advantage as a result of the disbursements. As immunity to COVID-19 rises, the number of empty seats bought by the government would fall.

Ferguson emphasized that as the United States cautiously begins to reopen in the wake of the COVID-19 pandemic, aviation will be essential to the success of that effort.

“The return of air travel is a major catalyst for economic recovery, stimulating ancillary spending well beyond the cost of an airline ticket,” he said. “But in order for air travel to return, passengers must feel comfortable that it is safe. They must gain confidence that their government is acting to ensure that all safety standards and protocols are being upheld and enforced.

“The COVID-19 pandemic has challenged Congress and the White House to determine which course of action best serves the public interest,” he said. “On one hand, policymakers face enormous pressure to reopen the economy, while also taking into account the importance of social distancing to mitigate the spread of the virus. Fortunately, where the airline industry is concerned, these competing pressures do not need to be addressed as an ‘either/or’ choice.”

APA has begun discussing the SEATS concept with key lawmakers, emphasizing that SEATS could be an effective strategy standing alone, and could also be integrated with any forthcoming infrastructure or additional stimulus bill similar to the CARES Act.

American Airlines strengthens requirement that customers wear face coverings on board

American Airlines has announced a stronger policy for customer face coverings as part of its commitment to the safety and well-being of customers and team members.

American, like other U.S. airlines, already requires customers to wear a face covering while on board aircraft. American already enforces this policy at the gate and will deny boarding to customers who don’t comply. American now may also deny future travel for customers who refuse to wear a face covering. American made this change after working in conjunction with Airlines for America on an industrywide response.

We believe the face covering requirement is important, so customers will notice more reminders of our policy as they travel with us, both at the airport and in flight.

Some passengers are exempt from the face covering requirement, such as young children and those with a disability or medical reason for why they cannot wear a face covering. The policy also does not apply while eating or drinking.

Details of the updated policy for face coverings will be communicated to American Airlines team members this week, and the policy will go into effect June 16. American also requires team members to wear face coverings while at work.

American Airlines welcomes customers to a reimagined Arrivals and Departures Hall at LaGuardia Airport

American Airlines has made this announcement:

This week, American Airlines will welcome customers to the new, state-of-the-art Arrivals and Departures Hall at LaGuardia Airport’s Terminal B. The new space will offer a clean, comfortable, efficient experience for travelers and provide an upgraded workplace for thousands of the airline’s New York-area team members.

Beginning Saturday, June 13, the new Terminal B Arrivals and Departures Hall will serve as American’s main arrival and departure facility at LaGuardia Airport (LGA), including ticketing, check-in, security screening and baggage claim. Light and bright in design, it hosts expanded dining and shopping options, along with direct connections to all concourses.

“As more customers take to the skies, American is ready to welcome them to New York in this reimagined facility, launched by New York Gov. Andrew Cuomo and developed in partnership with the Port Authority of New York and New Jersey, and LaGuardia Gateway Partners,” said Jim Moses, Vice President of Northeast Hubs and Gateways for American Airlines. “By centralizing our operation, we can better care for our customers — delivering an intuitive, seamless experience from curb to gate.”

Scheduled for completion in 2022, the LGA Terminal B redevelopment project is part of a comprehensive $8.2 billion effort to transform the airport into a modern, unified facility, featuring improved ground transportation access, additional taxiways and best-in-class amenities.

“The opening of the first new Arrivals and Departures Hall is a major milestone in delivering on Governor Cuomo’s vision for a brand new, world-class, 21st century LaGuardia Airport that the region deserves,” said Rick Cotton, Executive Director of the Port Authority of New York and New Jersey. “We thank the contractors, subcontractors and union construction workers who worked thorough the pandemic to deliver this extraordinary building on time and on budget. Today’s opening should be a shining symbol of the region’s potential for a strong economic recovery with the vitality of New York before COVID-19.”

Developed and managed by LaGuardia Gateway Partners, the Terminal B Arrivals and Departures Hall is the latest milestone in the modernization project — connecting customers via pedestrian bridge to gates 40–59 in a new eastern concourse, which opened in December 2018.

“As one of the first tenants in LaGuardia Airport’s history, we’re excited to continue to work with American Airlines as we progress into this new, modern era for LaGuardia’s Terminal B,” said Stewart Steeves, Chief Executive Officer of LaGuardia Gateway Partners. “We look forward to providing an exceptional guest experience for all of American’s NYC passengers.”

Many flights will continue to operate from the B, C and D gates in the original Central Terminal Building. After checking in at the new Arrivals and Departures Hall, customers will be able to reach all B, C and D gates via a temporary walkway.

In response to improving demand for air travel, American plans to fly 55% of its domestic schedule in July 2020 compared to the same period last year. This includes 95% more flights at LGA compared to May 2020.

American to put an additional 141 aircraft back into service

American Airlines will put 141 parked aircraft back into service to support an increased July schedule.

American will reactivate 83 Airbus A320 family aircraft and 58 Boeing 737-800s.

American had previously parked 435 aircraft and retired four aircraft types including the Airbus A330-300, Boeing 757-200 and 767-300ER, and Embraer E190 fleets.

Photos: Pittsburgh International Airport and American.

As previously reported, American made this announcement for increased schedule:

In response to improving demand for air travel, American is planning to fly 55% of its domestic schedule and nearly 20% of its international schedule in July 2020 compared to the same period last year. The airline’s July systemwide capacity amounts to approximately 40% of July 2019 flying.

American saw an increase in demand in May. By the last week of May, the airline carried a daily average of about 110,000 customers per day — an increase over the approximately 32,000 average daily customers the airline served in April.

Time Period Domestic schedule reduction vs. same time period in 2019 Avg Daily Passengers Avg Load Factor
April 2020 65% 32,154 15%
May 1-23, 2020 80% 78,718 41%
May 24-29, 2020 80% 110,330 55%

Compared to the spring, American is increasing frequency of flying from hubs, including Dallas Fort Worth International Airport (DFW) and Charlotte Douglas International Airport (CLT) to destinations customers are searching and booking most, with increased flying to major cities in Florida, Gulf Coast cities as well as mountain destinations. The airline also increased frequency of flying to Asheville, North Carolina (AVL), Savannah, Georgia (SAV), and Charleston, South Carolina (CHS) for business and leisure travelers.

As the nation’s favorite theme parks begin to open, American will offer more seats to Florida than any other airline in July. American has also added more flying to mountain destinations in Montana, Colorado, Utah and Wyoming as national parks and outdoor recreational spaces reopen and customer demand for these destinations continues to recover.

“We’re seeing a slow but steady rise in domestic demand. After a careful review of data, we’ve built a July schedule to match,” said Vasu Raja, American’s Senior Vice President of Network Strategy. “Our July schedule includes the smallest year-over-year capacity reduction since March. We’ll continue to look for prudent opportunities to restore service so our customers can travel whenever and wherever they are ready.”

International Demand Slower to Return

While international demand continued to be diminished, today marked the return of service to eight international destinations. These include service from Dallas-Fort Worth (DFW) to Amsterdam (AMS), Paris (CDG) and Frankfurt (FRA), as well as service from Miami (MIA) to Antigua (ANU) in the Caribbean and Guayaquil (GYE) and Quito (UIO) in South America. American also restored additional service to London (LHR) from Chicago (ORD) and New York (JFK).

American will delay the return of some previously announced international routes—including transatlantic service from Philadelphia (PHL) and CLT—to August. The airline will operate the following long-haul international flights in July:

View the updated schedules

American Airlines increases domestic flying for summer travel season

American Airlines Group Inc. is getting ready for summer travel by restoring more flights, offering double AAdvantage® miles for flights booked in June, re-opening key Admirals Club lounges, expanding flexible policies and continuing its robust health, well-being and cleaning procedures.

Customer Demand Leads to More Domestic Flying in July

In response to improving demand for air travel, American is planning to fly 55% of its domestic schedule and nearly 20% of its international schedule in July 2020 compared to the same period last year. The airline’s July systemwide capacity amounts to approximately 40% of July 2019 flying.

American saw an increase in demand in May. By the last week of May, the airline carried a daily average of about 110,000 customers per day — an increase of 71% over the approximately 32,000 average daily customers the airline served in April.

Time Period Domestic schedule reduction vs. same time period in 2019 Avg Daily Passengers Avg Load Factor
April 2020 65% 32,154 15%
May 1-23, 2020 80% 78,718 41%
May 24-29, 2020 80% 110,330 55%

Compared to the spring, American is increasing frequency of flying from hubs, including Dallas Fort Worth International Airport (DFW) and Charlotte Douglas International Airport (CLT) to destinations customers are searching and booking most, with increased flying to major cities in Florida, Gulf Coast cities as well as mountain destinations. The airline also increased frequency of flying to Asheville, North Carolina (AVL), Savannah, Georgia (SAV), and Charleston, South Carolina (CHS) for business and leisure travelers.

As the nation’s favorite theme parks begin to open, American will offer more seats to Florida than any other airline in July. American has also added more flying to mountain destinations in Montana, Colorado, Utah and Wyoming as national parks and outdoor recreational spaces reopen and customer demand for these destinations continues to recover.

“We’re seeing a slow but steady rise in domestic demand. After a careful review of data, we’ve built a July schedule to match,” said Vasu Raja, American’s Senior Vice President of Network Strategy. “Our July schedule includes the smallest year-over-year capacity reduction since March. We’ll continue to look for prudent opportunities to restore service so our customers can travel whenever and wherever they are ready.”

International Demand Slower to Return

While international demand continued to be diminished, today marked the return of service to eight international destinations. These include service from Dallas-Fort Worth (DFW) to Amsterdam (AMS), Paris (CDG) and Frankfurt (FRA), as well as service from Miami (MIA) to Antigua (ANU) in the Caribbean and Guayaquil (GYE) and Quito (UIO) in Central America. American also restored additional service to London (LHR) from Chicago (ORD) and New York (JFK).

American will delay the return of some previously announced international routes—including transatlantic service from Philadelphia (PHL) and CLT—to August. The airline will operate the following long-haul international flights in July:

View the updated schedules

Investments in Customer Experience: Select Admirals Clubs Reopen June 22

American Airlines will begin reopening Admirals Club lounges in phases, beginning June 22, after making improvements to adapt the clubs and product offerings to reinforce the well-being of customers and everyone who works in the clubs.

The following locations will open June 22 with pre-packaged snack offerings and a full-service bar for customers to enjoy complimentary and premium beverages. Hours vary by location and capacity and offerings could be limited due to Centers for Disease Control and Prevention (CDC) guidelines or local orders or restrictions.

  • Charlotte (CLT) — Concourse C
  • Chicago (ORD) — Concourse H/K
  • Dallas (DFW) — Terminal A and Terminal C
  • Los Angeles (LAX) — Terminal 4
  • New York (JFK) — Terminal B (only prepackaged food and water will be available, per local restrictions)
  • New York (LGA) — Concourse D (only prepackaged food and water will be available, per local restrictions)
  • Miami (MIA) — Gate D30
  • Philadelphia (PHL) — Terminal B/C
  • Phoenix (PHX) — Gate A7
  • Washington, D.C. (DCA) — Terminal B

Additionally, the following Admirals Club lounges will reopen as service centers and will be available to offer travel assistance. Hours vary by location.

  • Atlanta (ATL) — North Terminal, Concourse T
  • Austin (AUS) — Gate 22
  • Nashville (BNA) — Concourse C
  • Boston (BOS) — Terminal B
  • Dallas (DFW)—Terminal D
  • Houston (IAH)—Terminal A
  • Pittsburgh (PIT) — Main Lobby
  • Raleigh-Durham (RDU) — Terminal 2
  • Orlando (MCO) — Gate 55
  • San Francisco (SFO) — Terminal 1
  • Orange County (SNA) — Gate 8
  • St. Louis (STL) — Concourse C
  • Tampa (TPA) — Gate 85

Health and well-being improvements at Admirals Club lounges include:

  • Plexiglass shields at reception and service desks.
  • Foot-operated door openers to enable touchless operation of restroom doors (where feasible).
  • Hand sanitizer stations for customers.
  • Signage and floor decals to remind customers to practice social distancing.

American will continue to adhere to CDC guidelines, use enhanced cleaning measures and provide limited food and beverage offerings to help ensure the well-being of customers and team members.

Investments in Customer Well-Being: American’s Commitment to Clean

American continues to make investments to reassure customers their safety, well-being and peace of mind remain at the forefront of every decision the company makes.

American will continue robust cleaning procedures on all mainline departures, including expanded cleaning to disinfect seats, tray tables, seat buckles, air vents and other surfaces inside the aircraft. Other measures include electrostatic spraying of every surface of the interior of the aircraft, which eliminates 99.999% of viruses and bacteria within 10 minutes and creates a protective layer for up to seven days.

All American mainline aircraft and most regional aircraft are equipped with onboard HEPA filters that provide a complete air change every two to four minutes, similar to the standard for hospitals.

Book and Fly with Confidence: Increased Flexibility

Customers offered options to rebook on fuller flights

As demand for travel increases, American is deploying new tools to notify and allow customers booked on fuller flights to rebook on more open flights when available, all without incurring additional cost. On fuller eligible flights, a percentage of customers will be offered the option to rebook to a different flight during the check-in process.

No change fees for flights booked by June 30

American Airlines is providing customers additional flexibility by expanding waived change fees for customers booking tickets for any new travel purchased by June 30, 2020. Any first, business, Premium Economy, Main Cabin and AAdvantage® award tickets purchased on or before June 30, 2020, for future travel will not incur change fees prior to travel. Customers are allowed to change their origin and destination cities as part of this offer. Offer excludes Basic Economy tickets. Customers must pay any fare difference, if applicable, and fare rules may apply depending on the ticket.

American Airlines is providing more flexibility for customers in June

American Airlines has made this announcement:

American Airlines is providing customers additional flexibility as they navigate air travel amid concerns around the coronavirus (COVID-19) pandemic.

For travel this summer

With the expiration of the change fee waiver on May 31, 2020, American is extending its offer to waive change fees for customers who purchase tickets by June 30, 2020 for summer travel through Sept. 30, 2020. This offer applies to tickets that meet the following criteria:

  • Any ticket purchased on or before June 30, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare. Fare rules may apply depending on the ticket.
  • All AAdvantage® award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this offer.
  • Travel must be completed by Dec. 31, 2021.

Additional updates on existing travel alerts can be found on aa.com/travelalerts.

Notifications to customers

American will continue to limit the number of customers on each aircraft. Additionally, American Customer Service agents also may reassign seats to create more space between customers or to accommodate families who need to be seated together. Once boarding is complete — taking in consideration any aircraft weight or balance restrictions — customers can move to another seat within their ticketed cabin subject to availability.

As more people get back to traveling and loads are higher, American is deploying new tools to notify customers and allow them to move to more open flights when available, all without incurring any cost.

Customer safety is our priority

American’s ongoing commitment to customer and team member well-being in response to the pandemic has multiple layers, including clean airports and airplanes, healthy team members, and requirements for customers to wear face coverings. At every step of their travel journeys, American is working to give customers more confidence and peace of mind when they travel on American. The airline has expanded the frequency of cleaning in airport areas under its control, including gate areas, ticket counters, passenger services counters, baggage service offices and team member rooms. American has also enhanced aircraft cleaning, distributed sanitizing wipes and gel for customers, and reduced interactions between flight attendants and customers by limiting food and beverage delivery.

Qatar Airways and American Airlines strategic partnership begins with domestic U.S. codeshare

Qatar Airways has announced that the first stage of the strategic partnership with American Airlines has begun with Qatar Airways placing its code on American Airlines’ domestic flights, strengthening connectivity and creating hundreds of new travel options for passengers. The codeshare will be rolled out in phases over the next few weeks and once completed, will see Qatar Airways’ code placed on over 1000 of American Airlines’ domestic flights connecting with Qatar Airway’s 10 U.S. gateways. Flights are already available for sale, with the first codeshare flights having started recently on May 17, 2020.

The first phases of the codeshare will see Qatar Airways’ passengers able to book travel on American Airlines’ extensive domestic connections via Chicago (ORD) and Dallas (DFW) to 200 cities including Miami (MIA), Houston (IAH), Atlanta (ATL), Detroit (DTW), Minneapolis/St.Paul (MSP), Seattle (SEA), and San Francisco (SFO). Additional cities, including destinations in Central America, and the Caribbean will be added, subject to government approvals.

Further expansion of the strategic partnership* will include Qatar Airways placing its code on American’s international flights to North, Central and South America and Europe, and American Airlines placing its code on Qatar Airways flights between the U.S. and Qatar and beyond to a range of destinations in the Middle-East, Africa and Asia.

Both airlines will also continue exploring the opportunity for American Airlines to operate flights between the U.S. and Qatar, along with a number of joint commercial and operational initiatives to further strengthen this renewed partnership.

Qatar Airways continues to operate approximately 150 scheduled flights per week to over 30 destinations. The airline recently announced plans to gradually rebuild its network in line with passenger demand evolution and the expected relaxation of entry restrictions around the world. By the end of June the airline plans to expand its network to 80* destinations. The national carrier of the State of Qatar has built a strong level of trust with passengers, governments, trade and airports  as a reliable partner during this crisis. With its plans for expanding its network and strengthening airline partnerships, the airline is well positioned to continue delivering on its mission to the airline travellers can trust.

By maintaining 24/7 operations in recent months, including the provision of over 200 charter flights globally, Qatar Airways’ efforts to repatriate over one million people has received widespread praise and thanks from passengers and governments worldwide, as the foremost airline taking people home. The airline’s cargo division continues to operate a significant schedule with almost 175 flights per day. The cargo operator has worked closely with governments and NGOs to transport over 175,000 tonnes of medical and aid supplies to impacted regions around the world on both scheduled and charter services, the equivalent of roughly 1,750 fully loaded Boeing 777 freighters.

American Airlines and Deloitte Partner to provide 40,000 pieces of critical personal protective equipment

American Airlines has made this announcement:

In a joint effort to help meet the nation’s ongoing need for medical supplies amid the coronavirus (COVID-19) outbreak, American Airlines and Deloitte are working together to deliver critical supplies to a hard-hit area of the United States.

Deloitte, the largest professional services organization globally, is donating its credits for previously canceled flights to transport more than 40,000 medical gowns from Shanghai to the Mount Sinai Hospital in New York City. The shipment departed Shanghai yesterday aboard one of American’s cargo-only flights.

“We’re all fighting this virus together, and American is proud to leverage our long-standing corporate partnership with Deloitte to make a difference in New York,” said Doug Parker, Chairman and CEO of American. “Thanks to Deloitte’s ingenuity and generosity, these critical supplies will help safeguard and support those working on the frontline to care for others.”

“We are grateful to collaborate with American to help transport life-saving medical supplies to the hospitals on the frontlines of the COVID-19 crisis,” said Punit Renjen, Deloitte Global CEO. “Deloitte’s purpose is to make an impact that matters. By donating our unused ticket credits, we are able to make a small but meaningful impact in the global fight against this pandemic.”

In April, American delivered 1,000 onboard amenity kits which were distributed to doctors and nurses who are staying in area hotels.

“It all started when American reached out to see if we had any shipping needs, and the ask couldn’t have come at a better time,” said Mark Kostegan, Senior Vice President and Chief Development Officer of Mount Sinai Health System. “Thanks to the generosity of Deloitte and the coordination of American Airlines, we’ll be receiving 40,000 medical gowns to support our health care heroes on the front lines in their continued fight against this pandemic.”