Category Archives: Eurowings

Eurowings adds new flights as demand increases

Eurowings is significantly increasing its flight program for both business and leisure travellers and will again fly to 80 percent of its destinations during the summer. Following the lifting of the travel warning, the interest in holiday destinations such as Italy, Spain, Greece and Croatia in particular is growing sharply. Therefore, the Lufthansa subsidiary will be offering more than 100 summer sun and beach destinations in its flight schedule again in July.

Lighthouse List East at sunset at Ellenbogen on Sylt

Business travellers will also benefit from a significant expansion of frequencies to important business destinations within Europe. For the first time since the corona crisis, double end-of-day connections are returning to the timetable – with the focus on flights from Düsseldorf, Hamburg, Stuttgart and Cologne/Bonn. Eurowings is the market leader at all these locations. In addition, numerous Eurowings connections from Berlin, Hanover, Munich and Nuremberg are in the flight schedule.

Palma de Mallorca currently leads the hit list of the most popular Eurowings destinations – followed by Sylt, Zurich and Ibiza. Barcelona and Lisbon as well as the Greek holiday destinations Rhodes and Heraklion also enjoy strong demand. With its wide range of holiday offers, Eurowings is positioning itself as Germany’s leading short- and medium-haul holiday airline at the start of summer 2020: Palma de Mallorca alone will be served in summer by 16 different departure airports from Germany, Austria and Switzerland.

To enable customers to plan their travel plans without any worries, the airline offers its guests a flexibility guarantee with extensive rebooking options even after the travel warning has been lifted: Up to 14 days before the departure date, the flight can be rebooked as often as desired and free of charge – even to a different destination. This applies to all Eurowings flight offers within Europe.

Eurowings aircraft photo gallery:

Eurowings outlines its basic flight schedule

Eurowings Airbus A320-214 WL D-AEWP (msn 7377) PMI (Ton Jochems). Image: 949939.

Against the background of the coronavirus crisis, Eurowings continues to ensure its basic service at the airports of Düsseldorf, Hamburg, Cologne/Bonn and Stuttgart: a basic flight program enables important domestic German connections as well as flights to selected destinations in Europe. Eurowings has now extended its flight schedule and adds additional connections as of May 2020. One focus will be on destinations in the Mediterranean region. For the first time, the island of Mallorca will again be served from several German locations.

Eurowings destinations from Düsseldorf

From Düsseldorf, Eurowings flies up to nine times a week to Hamburg and Berlin, up to six times a week to Vienna, Zurich and London and up to four times a week to Milan, Salzburg – Eurowings is the first airline to take off again from Salzburg – and Sylt. The destinations Barcelona and Manchester are offered up to three times a week. Eurowings takes off twice a week to Budapest, Catania, Ibiza, Naples, Olbia, Prague, Rome and Thessaloniki from the largest airport in North Rhine-Westphalia. Flights to Heraklion are offered once a week. The Balearic island of Mallorca is connected up to seven times a week.

Eurowings destinations from Cologne/Bonn

From Cologne/Bonn, Eurowings offers up to six weekly flights each to Berlin, Hamburg and Munich and flies up to three times a week to Edinburgh. Twice a week each to Lisbon, Kavala and Zagreb and once a week to Bastia. Eurowings flies to Mallorca up to seven times a week.

Eurowings destinations from Hamburg

From Hamburg Eurowings offers daily connections to Mallorca. Flights to Cologne/Bonn and Stuttgart are offered six times a week, while Eurowings flies to Vienna four times a week. There are up to nine weekly connections to Düsseldorf from Hamburg.

Eurowings destinations from Stuttgart

From Stuttgart, Eurowings flies four times a week to Berlin and six times a week to Hamburg. The airline offers up to seven weekly connections to Mallorca.

Eurowings destinations from Munich

Eurowings currently flies from Munich six times a week to Cologne/Bonn and the Balearic island of Mallorca.

Top Copyright Photo: Eurowings Airbus A320-214 WL D-AEWP (msn 7377) PMI (Ton Jochems). Image: 949939.

Eurowings aircraft slide show:

Lufthansa Group to put 80 aircraft back in the air starting on June 1

Starting in June, Lufthansa, Eurowings and Swiss will be offering monthly restart schedules to significantly more destinations in Germany and Europe than in the past few weeks. The repatriation schedules will thus end on May 31, 2020.

A total of 80 aircraft will be reactivated with the June timetable. This means that a total of 106 destinations can be served in the coming month. From June 1, 2020, 160 aircraft will be in service with the Group’s passenger airlines. The previously valid repatriation flight schedule was calculated to be flown with only 80 aircraft.

The Lufthansa Group’s airlines are thus responding to the growing interest of customers in air travel, following the gradual easing of restrictions and limitations in the German federal states and entry regulations of other countries in Europe.

Starting in June, numerous sunny destinations such as Mallorca, Sylt, Rostock and Crete will once again be accessible with the airlines of the Lufthansa Group. Further details of the June flight schedule will be published in the course of the coming week.

Customers are asked to take the current entry and quarantine regulations of the respective destinations into account when planning their trip. Throughout the entire trip, restrictions may be imposed due to stricter hygiene and security regulations, for example due to longer waiting times at airport security checkpoints. The catering services on board will also remain restricted until further notice.

The obligation to wear a mouth-nose cover on board introduced by the airlines of the Lufthansa Group on May 4, 2020 has been very positively received and accepted by guests. Customers will continue to be asked to wear a mask during the entire journey.

In other news, Deutsche Lufthansa is negotiating a stabilization package for 9 billion euros with the Federal Economic Stabilization Fund (Wirtschaftsstabilisierungsfonds – WSF) to finance the Lufthansa Group. The negotiations and the process of political decision-making are still ongoing.

The negotiations on financing measures include a silent participation and a secured loan. The conditions are currently being discussed. A stake by the German government in the company’s share capital is also part of the negotiations. In this context, various alternatives of a capital increase are being discussed, including an increase at the nominal value of the share, if necessary after a capital cut, to create a shareholding of up to 25% plus one share. In addition, conditions in accordance with the EU Temporary Framework and WSF Act are provided, including the waiver of future dividend payments. In addition, the WSF is seeking representation within the Supervisory Board.

The Executive Board of Deutsche Lufthansa AG is continuing negotiations with the aim of ensuring the future viability of the company for the benefit of its customers and employees.

Eurowings customers to help to shape the future of flying

Eurowings has made this announcement:

Eurowings lets private and business travelers actively shape the future of air travel. The airline, as part of the Lufthansa Group, launches an innovation competition in the middle of the Corona crisis, in which the wishes and suggestions of customers are to be incorporated into change processes on board and on the ground. Under the motto “ideas get wings – cha(lle)nge the future of travel”, Eurowings invites customers and business partners to join forces to shape the future of travel. Whether new products and services on board, changed ground processes at check-in at airports or innovative online services in the customer app – all new ideas and wishes are welcome and will be examined by Eurowings and its subsidiary Eurowings Digital to see if they are feasible. At the start of the innovation challenge, the airline asks its customers and business partners via social media channels, among others via the platform LinkedIn, which services they would like Eurowings to provide in times during and after the Corona crisis.

“As challenging as the current phase is, we are using the de facto travel ban to make Eurowings even more customer-friendly for the period after the Corona crisis and to position the airline as a strong and popular brand. The innovation challenge is only one of many measures on this path”, says the new Eurowings CEO Jens Bischof.

Customers and interested parties can submit their ideas and suggestions via the website under this link until May 13, 2020 inclusive. The best suggestion of the competition will be implemented by Eurowings as soon as possible, after which other winning ideas from theory will be put into practice. The airline will draw attractive prizes from all participants and will choose the winner of the “ideas get wings” competition in September 2020.

The criteria for taking part in the innovation challenge are simple: all service or product ideas proposed must bring concrete added value for passengers. They should, for example, help to ensure that private and business travelers feel particularly comfortable on board an aircraft again, even after the global corona pandemic, and book their next holiday with anticipation. It is also assumed that the proposals can be implemented quickly – if possible within three months.

Eurowings wants to redesign the future of travel together with its customers and bring people and cultures back together after the Corona crisis. After weeks of isolation, they want to reunite with their families, friends and colleagues, and their well-deserved holidays should also be within reach again.

Eurowings now flies again from Stuttgart

Eurowings is again flying out of Stuttgart again since April 23:

After successfully completing renovation work on the runway at Stuttgart Airport, Eurowings flight EW2002, heading for Berlin-Tegel, took off punctually at 7.05 a.m. on Thursday morning as the first flight from Stuttgart.

Due to the partial renewal of the runway, which was carried out in the period from April 6 until April 22, 2020, no passenger operation was possible in Stuttgart. Eurowings – like the other airlines in Stuttgart – had to temporarily pause its basic flight program from Baden-Württemberg.

From Stuttgart, Eurowings, the market leader in Stuttgart, flies its passengers to Hamburg and Berlin up to six times a week each, thus ensuring basic service for the important economic region of Baden-Württemberg.

In addition to domestic flights from Stuttgart to Hamburg and Berlin, Eurowings also offers selected flights from its largest locations Düsseldorf, Hamburg and Cologne/Bonn in response to the current corona crisis.  Due to the strong spread of the corona virus in recent weeks and the resulting decline in bookings as well as numerous entry restrictions, Eurowings had to drastically adjust its flight schedule. The flight programme on offer was temporarily reduced to about ten percent of the previous capacity.

The Eurowings harvest worker flights will continue to be a focal point of the reduced flight schedule. Since the start of this “airlift for farmers” at the beginning of April, Eurowings has already flown more than 5,000 harvest workers from Romania to Berlin, Hamburg, Düsseldorf, Karlsruhe/Baden-Baden, Leipzig, and Nuremberg. Further special flights are planned in the coming days and weeks, more than 100 in total, to provide the best possible help to farmers in a very difficult situation and to secure the supply of fruit and vegetables in Germany.

Photo: Eurowings.

Eurowings repatriation flights: Behind the scenes

Eurowings issued this report:

Because of the current corona crisis, many holidaymakers are stranded abroad. Since March 14, 2020, Lufthansa Group airlines have flown more than 58,000 holiday makers back to their home countries of Germany, Austria, Switzerland and Belgium on some 300 special flights from around 65 airports on all five continents. Around 45 further flights are already in preparation. With over 100 flights, Eurowings alone has brought home around 20,000 passengers from holiday regions such as Palma de Mallorca, Morocco and Tenerife. Further Eurowings repatriation flights are already being planned for the coming days.

These rescue flights can be booked independently by individual travelers via the Eurowings website. Another part of the flights is carried out as charter flights. In this case, tourism companies or the German Foreign Office, when holidaymakers officially register there, commission the flights. Rescue flights can be well represented by Eurowings. In times of crisis, however, when a large number of such flights have to be organized, they represent a significantly higher effort that can only be mastered by cross-functional teams.

Depending on where, when and how many passengers need to be picked up, coordination within Eurowings is just as important as close cooperation with various ministries and governments. Special conditions or special permissions are often required for the execution of flights:

“For example, it may be that a flight connection can only be scheduled to take passengers from abroad back to Germany. The outbound flight from Germany must remain empty in several cases. If so, it is a ferry flight,” explains René Rybka, Head of Network at Eurowings. “Traffic rights sometimes even have to be negotiated at the highest levels of government.”

In various departments of Eurowings, colleagues work closely together under unfamiliar conditions to be able to carry out these repatriation flights. At Eurowings, colleagues from Network Planning, Sales, Revenue Management, Operations Control Center, Crew Control, Passenger Control Center, Flight Operations (cockpit and cabin), Ground Operations and Operations Support work together, sometimes around the clock, to plan, control and execute the rescue flights accordingly – and to be able to implement even challenging flights promptly thanks to the close cooperation.

Thomas Kleckler, who in his role as Deputy Head of the Operation Control Center at Eurowings is responsible for planning and controlling the rescue flights, praises the close, cross-departmental cooperation:

“I would like to express my sincere thanks to you all!  Thank you very much for proving once again that Eurowings can rely on your professionalism, flexibility and resilience in crises! Nobody knows how long this crisis will last and how long we will have to reduce our flight offerings in this way. I am sure: We are well prepared!”

As soon as such a rescue flight is requested by a tour operator, a cruise line or the Foreign Office, it must first be examined whether the flight can take place in principle. This decision depends largely on the conditions at the requested destinations, such as traffic rights and slots, entry and exit conditions, fuel availability or catering for passengers and crew. Depending on the number of passengers who want to fly back to Germany, the number of flight attendants whose deployment is handled by crew planning varies. The flight duty times of the crews must also be taken into account in the planning, as well as the legally prescribed rest periods at the destination. Flights are only carried out after consultation with the Security department of Eurowings.

Olessia Engelhardt, Senior Manager Network Development & Airport Relations at Eurowings, takes a look behind the scenes of her area of responsibility with regard to the rescue flights:

“Yesterday at 2.10 pm we received a call from the German Foreign Office asking if we could organize a flight from Agadir to Germany. Only two minutes later this request was passed on to the IOCC, which returned to the Foreign Office at 2.24 pm with a positive response including flight data – less than 15 minutes after the request was received! Shortly before 3 pm we received the confirmation of the flight order via the German Foreign Office and directly arranged for the crew and station colleagues in Agadir to be activated. The flight was immediately scheduled in the system and already at 15.32 pm the traffic rights were confirmed. Through this unprecedented collaboration, a flight was put in place in less than an hour and a half and we were able to allow 180 passengers to get home in time before Morocco closes its borders. The plane set off from Cologne/Bonn at 6.00 pm for Agadir, picked up the returnees on the spot, and landed safely again in Cologne/Bonn at 03.15 am.”

In times of the coronavirus crisis, it goes without saying that the protection of the crew against infection, who demonstrate their extraordinary commitment to our guests day after day in these difficult times, is a priority and Eurowings implements a wide range of measures to protect the safety of crews and passengers. For example, the middle seat on flights from Germany is left free where possible to increase the physical distance on board. In addition, all Eurowings flights at domestic airports will only be positioned at building positions wherever this is possible due to the existing airport infrastructure and official regulations. This is intended to avoid bus trips by passengers. Where this is not possible at short notice, twice as many buses as usual have already been used for a few days. Eurowings had already taken numerous measures to increase the distance between passengers along the entire travel chain, for example at check-in or when boarding and disembarking. The service on board has also been adapted to take account of the “physical distance”. All aircraft are equipped with disinfectants and gloves for the crews.

Eurowings aircraft photo gallery:

Eurowings reduces its schedule to about 10% of previous schedule

Eurowings has made this announcement:

Due to the ever-increasing spread of the coronavirus and the resulting drop in bookings as well as numerous entry restrictions, Eurowings recently had to drastically adjust its flight schedule. The flight program on offer has been temporarily reduced to around ten percent of the previous capacity. The flight cancellations will be gradually implemented in the booking systems and passengers will be informed about changes and rebooking possibilities.

A focus of the reduced flight schedule will continue to be the repatriation flights from the most important holiday regions, enabling Eurowings European citizens to return safely to their home countries. In recent weeks Eurowings has already flown home about 20,000 passengers on more than 100 flights.

In detail the reduced program looks like this:

Eurowings flights from Düsseldorf

From Düsseldorf, Eurowings operates up to nine flights a week to Hamburg and Berlin, up to six flights a week to Vienna, Zurich and London and up to two flights a week to Palma de Mallorca, Barcelona, Rome, Milan, Lisbon, and Thessaloniki.

Eurowings flights from Hamburg

From Hamburg, Eurowings operates up to nine flights a week to Stuttgart and Düsseldorf and up to six flights a week to Cologne/Bonn.

Eurowings flights from Cologne/Bonn

From Cologne/Bonn, Eurowings offers up to six weekly flights each to Hamburg and Munich as well as up to nine weekly connections to Berlin.

Eurowings flights from Stuttgart

From Stuttgart, Eurowings currently flies its passengers up to nine times a week to Hamburg and Berlin and up to twice a week to Zagreb.

During the Easter holidays there may be deviations from the basic flight program.

In other news, Eurowings and Lufthansa are introducing further measures to ensure physical distance between passengers during their journey.

From March 27, 2020, neighboring seats on board in Economy Class and Premium Economy will be blocked and remain free on all flights from Germany. This also applies to flights within Germany.

This regulation does not apply on flights to Germany, because the airlines top priority remains returning as many people as possible to their home country.

In addition, from now on all Eurowings and Lufthansa flights at domestic airports will only be handled at building positions wherever possible given the existing airport infrastructure and official regulations. This measure intends to help pas-sengers avoid having to take bus trips. Where this is not possible at short notice, twice as many buses will be operating, which has also been the case for the last few days.

Both measures will apply until April 19, 2020.

Eurowings and Lufthansa have already taken numerous measures to increase the distance between passengers along the entire travel chain, for example at check-in counters or when boarding and disembarking from the aircraft. The service on board has also been adapted regarding the current physical distancing measures.

Germanwings and Eurowings Europe take a temporary break

Due to all the entry bans and curfews, the two airlines Germanwings and Eurowings Europe, which fly on behalf of Eurowings, will temporarily leave their aircraft on the ground and take a break. The flight schedule of Eurowings Germany will also be significantly reduced – with exception of the return flights and the aforementioned fuselage program at major German stations. These measures are designed to reduce the financial consequences of the slump in demand. They complement the already planned savings in personnel, material costs and project budgets as well as other liquidity measures. Eurowings is currently engaged in constructive discussions with its operating partners and trade unions on short-time working.

Eurowings aircraft photo gallery:

Lufthansa and Eurowings introduce further physical distancing measures

Lufthansa has made this announcement:

  • Neighbouring seat blocked on all flights from Germany 
  • Arrivals and departures only at gate positions in Germany where possible 
  • New measures coordinated between German Federal Minister of Transport Andreas Scheuer and Carsten Spohr, CEO of Deutsche Lufthansa AG

Lufthansa and Eurowings are introducing further measures to ensure physical distance between passengers during their journey. From tomorrow, March 27, 2020, neighboring seats on board in Economy Class and Premium Economy will be blocked and remain free on all flights from Germany. This also applies to flights within Germany.

This regulation does not apply on flights to Germany, because the airlines top priority remains returning as many people as possible to their home country.

In addition, from now on all Lufthansa and Eurowings flights at domestic airports will only be handled at building positions wherever possible given the existing airport infrastructure and official regulations. This measure intends to help pas-sengers avoid having to take bus trips. Where this is not possible at short notice, twice as many buses will be operating, which has also been the case for the last few days.

Both measures will apply until April 19, 2020.

Lufthansa and Eurowings have already taken numerous measures to increase the distance between passengers along the entire travel chain, for example at check-in counters or when boarding and disembarking from the aircraft. The service on board has also been adapted regarding the current physical distancing measures.

Eurowings aircraft photo gallery:

Eurowings makes BASIC fare even more attractive

Eurowings has made this announcement:

For most of our BASIC customers, a reasonable price is the most important criterion when booking a flight. For this reason, Eurowings is offering a revised BASIC fare for short- and medium-haul flights for price-sensitive customers from March 2020, in which individual service components will be redesigned. This will make the BASIC “entry-level” fare even more competitive in terms of price. As a particularly favorable fare, it will stand out more strongly than before from the SMART fare. As an introduction from March 3 to March 15, Eurowings is launching a price campaign, during which BASIC fare flights will be offered 20 percent cheaper.

In the new BASIC fare, customers can take a large piece of luggage (55x40x23 cm) on board as before. The second piece of luggage is no longer automatically included in the new BASIC fare. Existing bookings are not affected by the new hand baggage policy. BASIC customers will be able to flexibly add the second piece of luggage online if required. Another new feature is that BASIC customers will also be able to flexibly book priority boarding in future. Regular surveys show that this service is highly appreciated by customers.

With the new BASIC fare, customers will only pay for those service components that they explicitly request and can thus fly at highly attractive conditions. Each additional service can be booked flexibly. What’s more: our statistics show hand baggage is one of the main drivers of delays, such as when individual pieces of hand baggage have to be loaded after boarding. The newly designed BASIC fare with reduced hand baggage makes a decisive contribution to further minimizing these delay drivers – and all Eurowings customers benefit from this. Thanks to optimized hand baggage processes, among other things, Eurowings was among the ten most punctual airlines in Europe in 2019. Passengers greatly appreciate this, which is reflected in current customer satisfaction figures at record levels at Eurowings.

Eurowings will also optimize its check-in processes at airports in the future: from March 2020 Eurowings will ask its BASIC customers to check in for their flights exclusively online. This will lead to significantly reduced queues at the airports, which in turn will save our customers valuable time. BASIC passengers who would like to continue checking-in at the airport can of course book this option flexibly in advance as an additional service. With online check-in and the associated storage of contact data, Eurowings can, for example, inform and support its customers quickly, clearly and comprehensively by SMS and e-mail in the event of flight irregularities. Eurowings customers who have booked the SMART or BIZclass fare can still check-in at the airport free of charge. The hand baggage rules also remain unchanged for them.

The BASIC fare is the “entry” fare at Eurowings. In addition to the BASIC fare, customers can also choose between the SMART and the BIZclass fare. These fares are specifically tailored to personal customer needs and offer the greatest possible flexibility: the SMART fare already offers numerous included services – such as a desired seat, priority boarding and two pieces of hand luggage on board. In addition, further additional services, such as the Flex option (rebooking until the web check-in is closed) can be added.

In other news, Eurowings has started punctually into the year 2020. With an on-time performance of 93 percent in January 2020, Eurowings was the most punctual airline in a comparison of European competitors, with a clear lead over competitors of comparable size such as Ryanair, Easyjet and Wizz Air. This is confirmed by data from the independent British data provider Official Airline Guide (OAG).

Especially at its home airports Düsseldorf, Hamburg, Cologne and Stuttgart, Eurowings was significantly more reliable than its competitors. The second largest German airline would have been even more punctual if there had been no limitations due to weather and air traffic control problems. However, thanks to changes in processes of Eurowings’ “Scope” optimization program, Eurowings was able to significantly soften the impact of external factors and thus avoid consequential delays for its passengers.

The airline thereby confirms a trend that has been continuing for months and has now put Eurowings at the top of the European competition. The very good performance is attributable to numerous measures with which Eurowings has been ensuring the best possible punctuality and stability in flight operations since the end of 2018. Passengers greatly appreciate this, which is reflected in record levels of customer satisfaction at Eurowings.

Eurowings aircraft photo gallery:

German cabin crew union (UFO) to strike Germanwings

Germanwings’ cabin crew union (UFO) will strike the carrier from Monday to Wednesday next week.

Germanwings operates its aircraft for Eurowings.

Eurowings issued this statement:

The UFO organization has called the cabin crew of Germanwings flight operations to a three-day strike from December 30, 2019, 00:00 hours, to Wednesday, January 1, 2020, 24:00 hours. This strike is unfounded and incomprehensible to us.

Eurowings wants to minimize the impact of the strike on its passengers and is preparing a special flight schedule for the strike period, which will be published on Saturday afternoon. It should be noted that only 30 of the approximately 140 Eurowings aircrafts are operated by Germanwings.

Germanwings aircraft photo gallery: