Tag Archives: Delta Air Lines

Delta Air Lines teams up with RB, the maker of Lysol®, to advance Delta CareStandard and disinfection protocols

Delta Air Lines has made this announcement:

Delta is partnering with RB, the makers of Lysol®, to drive greater confidence in travel by innovating cleaner more hygienic experiences for customers and employees, alike. The partnership will pair Delta’s strength in safety and operational rigor with Lysol’s 130 years of germ-kill expertise and innovation to continue improving upon Delta CareStandardSM protocols launched during the COVID-19 pandemic across Delta airport locations and on board our aircraft.

Keeping surfaces clean is one of the areas the Delta CareStandard focuses on, along with giving travelers more space, cleaner air and providing safety and personal care from check-in to baggage claim, and every point in between. Together, Delta’s newly established Global Cleanliness division and Lysol will strengthen current Delta CareStandard cleanliness efforts and create the gold standard across touchpoints through:

  • Breakthrough Disinfection Innovation: Delta and Lysol will work together to gather insights on consumers’ travel experiences to help inform the development of new, innovative disinfecting solutions for both the airport and onboard experience. We will also work together to identify and address ongoing germ-related travel concerns for customers. One of the first areas of focus will be developing breakthrough airplane lavatory solutions to help kill germs and protect customers and crew.
  • Disinfecting Protocols and Best Practices: Microbiologists and germ-kill experts from Lysol will coordinate with Delta Global Cleanliness team to develop protocols for disinfection that will help protect customers against illness-causing bacteria and viruses in high-traffic areas where customers are most concerned about germs including departure gates, aircraft lavatories and Delta Sky Clubs. Delta will also deploy Delta Care Carts including EPA-approved disinfection products recommended by Lysol, making it easier to disinfect large seating areas and countertops more frequently.
  • Lysol Products: Lysol will provide products to Delta, including Lysol Disinfectant Spray and Lysol Disinfecting Wipes, to be used with disinfecting protocols recommended by Lysol on high-touch germ hotspots across Delta areas from check-in to baggage claim.

The US Environmental Protection Agency recently approved both Lysol Disinfectant Spray and Lysol Disinfecting Wipes among the first to test effective against the novel coronavirus when used as directed on hard, non-porous surfaces.

“There’s no finish line for cleanliness – there’s always more we can do to innovate and elevate our already-high standards because that’s what our customers and employees expect and deserve,” said Bill Lentsch, Delta’s Chief Customer Experience Officer. “The experts at Lysol share our drive for innovative, continuous improvement – they’re the best at their craft. That’s why we’re excited to get started on R&D to target germ ‘hot spots’ and cement the Delta CareStandard as the industry gold standard – so customers feel confident in choosing Delta as more people return to travel.”

“Our collaboration with Delta is exciting because they have clearly demonstrated great leadership, care and commitment to cleanliness and innovation across their customer and employee touchpoints. Our shared vision to create breakthrough solutions within our industries, while bolstering current disinfection protocols will support Delta customers in feeling confident when they travel,” said Rahul Kadyan, E.V.P., North America, Hygiene, Lysol. “At Lysol, we’re committed to offering products and providing germ-kill expertise as defined by our purpose, which is to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world.”

Delta also recently announced a collaboration with Mayo Clinic to provide additional COVID-19 infection prevention and control measures for travelers and employees. This includes guidance on an unprecedented employee COVID-19 testing program, ensuring that virtually all

Delta employees will be tested in just a matter of weeks via onsite and at-home testing. Mayo Clinic also recommends best practices for employee and passenger safety as part of Delta’s Global Medical Advisory Panel that reviews and assesses Delta’s health and safety policies and procedures on an ongoing basis.

Learn more about the Delta CareStandard and Delta’s health and safety protocols.

About RB and Lysol

RB* is driven by its purpose to protect, heal and nurture in a relentless pursuit of a cleaner, healthier world. We fight to make access to the highest-quality hygiene, wellness and nourishment a right, not a privilege, for everyone.

RB is proud to have a stable of trusted household brands found in households in more than 190 countries. These include Enfamil, Nutramigen, Nurofen, Strepsils, Gaviscon, Mucinex, Durex, Scholl, Clearasil, Lysol, Dettol, Veet, Harpic, Cillit Bang, Mortein, Finish, Vanish, Calgon, Woolite, Air Wick and more. 20 million RB products a day are bought by consumers globally.

RB’s passion to put consumers and people first, to seek out new opportunities, to strive for excellence in all that we do, and to build shared success with all our partners, while doing the right thing, always is what guides the work of our 40,000+ diverse and talented colleagues worldwide.

For more information, visit www.rb.com

Delta to block middle seats through September 30, 2020

Delta Air Lines has made this announcement:

From the check-in line to Delta Sky Club seating to an empty middle seat onboard, Delta is giving customers more space for safer travel during the pandemic.

We know that having extra space is important to our customers, with 64 percent of survey responders listing it as the most important factor when travelling.

A part of Delta CareStandard – our ongoing commitment to keeping your spaces clean, giving you more space and offering you safer service, have a look at what “more space” means for customers:

  • Onboard the flight:
  • In the check-in lobby:
    • Customers will see markers on the floor to indicate where to safely stand
    • Plexiglass shields are installed at counters to protect customers and employees
  • In the Delta Sky Clubs:
    • Similar to the check-in lobby, customers will see markers on the floor and plexiglass shields at the counter and bar
    • Over the next several weeks, plexiglass will be installed between seating areas in the Clubs and Clubs will be reconfigured to have 40 percent fewer seats and more space
  • At the gate:
    • Similar to other parts of the airport, there are markers on the jetbridge and plexiglass shields at the counters
    • Over the coming weeks, stanchions indicating where to stand and reminding customers to wear face coverings, as well as seat decals prompting customers to maintain a safe distance from each other will be installed across the network
    • Aircraft are now being boarded back to front and in small groups of about ten customers at a time

Delta is constantly updating best practices and improving the new standard of care based on expert medical advice and the feedback of customers. Using the same innovative spirit for which we are known, we will continue to evolve and look to do better with cleanliness and safety top of mind.

Delta Air Lines announces second quarter financial results and update on COVID-19 response actions

Delta Air Lines has made this announcement on its second quarter financial results:

  • Second quarter 2020 GAAP pre-tax loss of $7.0 billion and loss per share of $9.01 on total revenue of $1.5 billion
  • Second quarter 2020 adjusted pre-tax loss of $3.9 billion and adjusted loss per share of $4.43 on adjusted revenue of $1.2 billion
  • Delta ended the June quarter 2020 with $15.7 billion in liquidity

Delta Air Lines today reported financial results for the June quarter 2020 and outlined its continued response to the COVID-19 global pandemic. Detailed June quarter 2020 results, including both GAAP and adjusted metrics, are on page four and are incorporated here.

“A $3.9 billion adjusted pre-tax loss for the June quarter on a more than $11 billion decline in revenue over last year, illustrates the truly staggering impact of the COVID-19 pandemic on our business. In the face of this challenge, our people have acted quickly and decisively to protect our customers and our company, reducing our average daily cash burn by more than 70 percent since late March to $27 million in the month of June,” said Ed Bastian, Delta’s chief executive officer. “Given the combined effects of the pandemic and associated financial impact on the global economy, we continue to believe that it will be more than two years before we see a sustainable recovery. In this difficult environment, the strengths that are core to Delta’s business – our people, our brand, our network and our operational reliability – guide every decision we make, differentiating Delta with our customers and positioning us to succeed when demand returns.”

June Quarter Financial Results 

  • Adjusted pre-tax loss of $3.9 billion excludes $3.2 billion of items directly related to the impact of COVID-19 and the company’s response, including fleet-related restructuring charges, write-downs related to certain of Delta’s equity investments, and the benefit of the CARES Act grant recognized in the quarter
  • Total adjusted revenue of $1.2 billion, which excludes refinery sales, declined 91 percent versus prior year on system capacity reduction of 85 percent compared to the prior year
  • Total operating expense decreased $4.1 billion over prior year. Total adjusted operating expense decreased $5.5 billion or 53 percent in the June quarter compared to the prior year, driven by lower capacity- and revenue-related expenses and strong cost management throughout the business
  • At the end of the June quarter, the company had $15.7 billion in liquidity

Update on COVID-19 Response

In response to the COVID-19 pandemic, the company has prioritized the safety of customers and employees, the preservation of financial liquidity and ensuring it is well positioned for recovery. Actions under these priorities include:

Protecting the health and safety of employees and customers

  • Adoption of new cleaning procedures on all flights, including disinfectant electrostatic spraying on aircraft and sanitizing high-touch areas before each flight
  • Taking steps to help employees and customers practice social distancing and stay safe, including requiring employees and customers to wear masks, blocking middle seats and capping load factor at 60 percent and modifying boarding and deplaning process
  • Installing plexiglass shields at all Delta check-in counters, Delta Sky Clubs and gate counters, adding social distance markers in the check-in lobby, Delta Sky Clubs, at gate areas and in jet bridges
  • Launching a Global Cleanliness organization dedicated to evolving Delta’s already high cleanliness standards, seeking to bring the same focus and rigor that has underpinned Delta’s reputation for unmatched operational reliability
  • Providing COVID-19 testing for employees in partnership with the Mayo Clinic and Quest Diagnostics
  • Giving customers flexibility to plan, re-book and travel including extending expiration on travel credits through September 2022. Delta has provided more than $2.2 billion in cash refunds in 2020

Preserving financial liquidity

  • Raising nearly $15 billion in financing transactions since early March, at a blended average interest rate of 5.5 percent, including the unsecured loan portion received under the CARES Act payroll support program (“PSP”)
  • Reducing cash burn (see Note A) throughout the June quarter with target to achieve breakeven cash burn by year end
  • Amending credit facilities to replace all fixed charge coverage ratio covenants with liquidity-based covenants
  • Extending maturities of $1.3 billion of borrowings under revolving credit facilities from 2021 to 2022
  • Aggressively managing costs through lower capacity, reduced fuel expense and cost initiatives including reduced work schedules and voluntary employee leaves of absence, parking aircraft, consolidating facilities and eliminating nearly all discretionary spend
  • Obtaining $5.4 billion of grant funds and unsecured loans through the PSP of the CARES Act to be paid in installments through July 2020
  • Continuing to evaluate future financing opportunities by leveraging unencumbered assets. We are eligible and submitted a non-binding Letter of Intent to the U.S Treasury Department for $4.6 billion under the CARES Act secured loan program. The company has not yet decided whether it will participate and has the ability to elect participation until September 30, 2020

Defining Delta’s recovery path

  • Positioning Delta to be a smaller, more efficient airline over the next several years by accelerating fleet simplification with the retirement of entire MD-88, MD-90, 777 and 737-700 fleets and portions of the 767-300ER and A320 fleets in 2020
  • Taking advantage of reduced demand to accelerate airport construction projects in Los Angeles, New-York LaGuardia and Salt Lake City, in an effort to shorten timelines and lower the total cost for the projects
  • Launching voluntary separation and early retirement programs to proactively manage headcount and rescale operations. Programs provide cash severance, fully paid healthcare coverage, enhanced retiree healthcare for certain participants, and enhanced travel privileges to eligible employees who elect to participate

Revenue and Capacity Environment

Demand for air travel declined significantly in the June quarter as a result of COVID-19, with enplaned passengers down 93 percent year over year. As a result, Delta’s adjusted operating revenue of $1.2 billion for the June quarter was down 91 percent versus the June 2019 quarter. Passenger revenues declined 94 percent on 85 percent lower capacity. Non-ticket revenue declined 65 percent, as Cargo, MRO and Loyalty revenues declined at a lower rate than ticket revenue.

Cost Performance

Total adjusted operating expense for the June quarter decreased $5.5 billion or 53 percent versus the prior year quarter excluding a $1.3 billion CARES Act benefit, and $2.5 billion in restructuring charges from fleet-related decisions and other charges. This performance was driven by a $1.9 billion or 84 percent reduction in fuel expense, a 90 percent reduction in maintenance expense from parking over 700 aircraft and significantly lower volume- and revenue-related expenses. Salaries and benefits expense was down 24 percent, helped by more than 45,000 employees electing to take voluntary unpaid leaves.

“Our June quarter cost performance reflects extraordinary work by the entire Delta team, as we removed more than 50 percent from our adjusted cost base,” said Paul Jacobson, Delta’s chief financial officer. “We expect to achieve a similar 50 percent year-over-year reduction in the September quarter despite a sequential increase in capacity, reflecting the increased variability we have achieved in our cost structure.”

Balance Sheet, Cash and Liquidity

Delta ended the June quarter with $15.7 billion in liquidity. Cash used in operations during the quarter was $290 million. Daily cash burn averaged $43 million for the quarter with an average of $27 million for the month of June, a 70 percent decline from levels in late March.

At the end of the June quarter, the company had total debt and finance lease obligations of $24.6 billion with adjusted net debt of $13.9 billion. During the quarter, the company raised $11 billion in new liquidity at a blended average rate of 6.5 percent. New financing completed during the quarter included $5.0 billion in slots, gates and routes secured financing, $2.8 billion in sale-leaseback transactions, $1.4 billion of the PSP loan, $1.3 billion in unsecured notes, $243 million in B tranches of Enhanced Equipment Trust Certificates (“EETCs”) and an additional $250 million on its 364-day secured term loan.

At the end of the June quarter, the company’s Air Traffic Liability totaled $5.0 billion including a current liability of $4.7 billion and a non-current liability of $0.3 billion. The noncurrent air traffic liability represents our current estimate of tickets to be flown, as well as credits to be used, beyond one year. Travel credits represent approximately 60 percent of the total Air Traffic Liability.

“Our average daily cash burn has improved sequentially each month since March and we remain committed to achieving breakeven cash burn by the end of the year,” Jacobson continued. “We successfully bolstered our liquidity to $15.7 billion at the end of June through new financings and CARES Act funding during the quarter, with adjusted net debt of $13.9 billion increasing by $3.4 billion since the beginning of the year. By raising cash early and aggressively managing costs, we are prepared to navigate what will be a volatile revenue period while making decisions that position Delta well for the eventual recovery.”

CARES Act Accounting, Restructuring Charges and Investment-Related Write Downs

In April 2020, Delta was granted $5.4 billion in emergency relief through the PSP of the CARES Act to be paid in installments through July 2020. In the June quarter, the company received $4.9 billion under the PSP, consisting of $3.5 billion in grant funds and a $1.4 billion low-interest, unsecured 10-year loan. The remaining $544 million will be received in July 2020. In the June quarter approximately $1.3 billion of the grant was recognized as a contra-expense, which is reflected as “CARES Act grant recognition” on the Consolidated Statements of Operations over the periods that the funds are intended to compensate. The remaining $2.2 billion of the grant was recorded as a deferred contra-expense in other accrued liabilities on the Consolidated Balance Sheets. The company expects to use all the proceeds from the PSP by the end of 2020.

During the June quarter, the company made the decision to retire the entire MD-90, 777 and 737-700 fleets and portions of its 767-300ER and A320 fleets by late 2020. This is in addition to the decision in the March quarter to accelerate retirement of its MD-88 fleet from December 2020 to June 2020. The company also cancelled its purchase commitment for four A350 aircraft from LATAM. Primarily as a result of these decisions, the company recorded $2.5 billion in fleet-related and other charges, which are reflected in “Restructuring charges” on the Consolidated Statement of Operations.

During the June quarter the company recorded a write-down of $1.1 billion in its investment in LATAM Airlines and a $770 million write-down in its investment in AeroMexico following their financial losses and separate Chapter 11 bankruptcy filings. Delta also wrote down its investment in Virgin Atlantic during the quarter, resulting in a $200 million charge. Write-downs related to equity partners are reflected as “Impairments and equity method losses” on the Consolidated Statement of Operations.

June Quarter Results

 June quarter results have been adjusted primarily for the CARES Act accounting, restructuring charges, and investment-related write downs described above.

Delta engages Mayo Clinic experts to advise on making travel even safer

Delta Air Lines and Mayo Clinic, a global leader in serious and complex medical care, are deepening their relationship to provide additional safety and COVID-19 infection control measures for customers and employees. The collaboration is another significant step in Delta’s efforts to build upon its foundation of care and cleanliness, known as the Delta CareStandard, to mitigate the risk of transmitting COVID-19 during travel.

“There’s nothing more important than the health and safety of our people and our customers. As we continue adjusting our business to mitigate the risk of COVID-19 transmission, there’s no organization in the world better equipped than the Mayo Clinic to act as Delta’s medical advisor,” said Ed Bastian, CEO – Delta Air Lines. “The role Mayo will play in testing our employees and advising on safety practices at airports and work spaces will help deliver the additional layers of protection needed to safeguard our customers and employees.”

The Delta CareStandard layers of protection, along with other measures that protect employees, in part contributed to a significant decrease in the number of employees testing positive for COVID-19 between April and May. Since May, the number of employees testing positive is well below the national average. Delta is working closely with expert advisors at Mayo Clinic to review, enhance and continuously improve health and safety protocols.

“The health and safety of employees and customers continues to be our priority during this time of unprecedented uncertainty,” says Gianrico Farrugia, M.D., president and chief executive officer, Mayo Clinic. “Mayo Clinic’s expertise in infection prevention and control, as well as our research on COVID-19, provides us with expert insight to support Delta through advisory services, helping to implement best practices to mitigate the spread of COVID-19.”

Delta Air Lines will consult with Mayo Clinic on the following:

  • COVID-19 Testing for Full Delta Workforce – As one of the first Fortune 100 companies to embark on COVID-19 testing for its entire workforce, Delta views testing as a critical step in protecting the health and safety of employees and customers. Mayo Clinic Laboratories has designed Delta’s employee testing program, assisted in administering diagnostic and serology tests, and will analyze the findings to determine broader trends. Based on the findings, Mayo Clinic will provide recommendations to Delta’s existing policies and procedures, perform workforce risk assessments and review re-testing programs for the ongoing safety of Delta people.
  • Establish an Integrated Advisory Council – Comprised of professionals from both organizations, this executive team will meet frequently to review and assess Delta’s health and safety policies and procedures. Mayo Clinic will also provide Delta with ongoing clinical guidance to help mitigate the spread of COVID-19 through enhanced safety measures for employees. This council will be co-led by Rob Kight, senior vice president of Human Relations at Delta, and Henry Ting, M.D., chief value officer at Mayo Clinic, and William Morice II, M.D., Ph.D., president of Mayo Clinic Laboratories.
  • Customer Health Consulting – Working closely with Delta’s Customer Experience team under the guidance of Bill Lentsch, chief customer experience officer, Mayo Clinic will review and provide guidance on current customer-facing protocols and safeguards in place, and provide counsel on how to enhance these measures for optimal results. In addition, Mayo Clinic will advise Delta on best practices for customers regarding COVID-19 prevention, including the use of effective personal protective equipment, and guidance on how Delta can continue to provide a safe and clean travel experience.

“Satisfaction scores among Delta travelers have been at an all-time high during the pandemic, but as more customers return to travel, we understand they’ll need even greater assurances that Delta experiences are safe,” says Lentsch. “This is a journey with no finish line – and we know that more than three quarters of customers, when asked, share that regular employee testing will help boost their confidence in travel. This is the foundation upon which we will innovate and redefine future travel experiences that ensure we are delivering the safe experiences our customers expect and deserve.”

“Mayo Clinic has responded to the COVID-19 pandemic by developing innovations in molecular and antibody testing, therapies including convalescent plasma, and protocols and procedures to protect our staff and patients from the spread of infection,” says Dr. Ting. “We look forward to collaborating with Delta by using advanced analytics and ongoing testing innovations to help their passengers travel as safely as possible.”

Delta donates 1 million pounds of food (and counting) to communities around world

Delta Air Lines made this announcement:

The COVID-19 crisis has created a number of opportunities for Delta people to make a difference in the communities where we live and work. Since Delta has temporarily adjusted services on board and in Delta Sky Clubs, we have donated food and other provisions from warehouses around the globe to hospitals, schools, food banks and other organizations.

Total donations so far recently exceeded 1 million pounds, and the effort is still ongoing.

Elaine Schlaeger, Manager – Catering Operations, is one of many Delta people helping to distribute food to their local communities. “My daughter is a nurse in the New York Area Hospital, so this really hits home for me. Throughout this pandemic our healthcare workers are putting their lives at risk every day to save others,” said Elaine. “Being a part of a company that is helping healthcare workers and so many others in need around the world with food donations is really touching, and I am glad to be a part of it.”

Delta is donating food and beverages that would otherwise go unused and the number of donations increases each day. Delta is also donating food service items like utensils, bowls, napkins and packaging materials.

“We are so proud of our people who have seen the needs in communities around the world and acted with the resources Delta has to offer. That is what we like to call the Delta spirit,” said Allison Ausband, Senior Vice President – In-Flight Service. “Especially during the ongoing pandemic, we see our people going above and beyond the call of duty to serve others. One million pounds of food is astounding, and we will continue to give as long as we have resources to do so.”

Delta is working with longstanding U.S. partners including Feeding America, whose local organizations are distributing food to those in need. The airline has also developed new relationships with local organizations and chefs in communities seeing a significant need for food resources.

Internationally, Delta teams are similarly helping the communities in which they work, live and serve. In the Philippines, Delta donated more than 39,000 packs of snacks, 25,000 drinks, almost 5,000 packages of coffee and 600 packages of tea to COVID-19 frontline workers and first responders. Delta has also made donations in Senegal, South Africa, Brazil, Argentina, El Salvador, Peru, Japan, Greece, Spain, France, Netherlands and the U.K.

Donating food is one of many ways Delta teams are demonstrating the indomitable Delta spirit during the ongoing pandemic. In April, Delta started providing free flights to medical professionals on the front lines of the COVID-19 crisis. Delta TechOps and Delta Flight Products will also deliver up to 76 rapidly deployable pods to help military troops infected with COVID-19 return home. Additionally, Delta manufactured a total of 70,000 face shields to help protect hospital workers utilizing Delta’s wholly owned aircraft interiors subsidiary.

Delta to resume flights between the U.S. and China on June 25

Delta Air Lines will re-start service between Seattle/Tacoma and Shanghai-Pudong via Seoul-Incheon on June 25, 2020 operating twice per week.

From July and beyond, it will operate once-weekly flights from Seattle/Tacoma and Detroit, also via Incheon.

Delta is the first U.S. airline to re-connect the U.S. and China since the temporary suspension in February due to the outbreak of COVID-19.

The Shanghai Pudong-Seattle flights will be served with Delta’s Airbus A350 aircraft, bringing clean and safe services to customers.

Delta’s health and safety measures on the ground and in the air include:

  • Sanitizing all aircraft with electrostatic spraying before departure and extensive pre-flight disinfection of high-touch points throughout the aircraft interior.
  • Using state-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of particles, including viruses.
  • Adjusting the boarding process to back-to-front, reducing the need for customers to pass one another.
  • Streamlining  on board food and beverage service and encouraging customers to pack their own food and non-alcoholic beverages to decrease touchpoints.
  • Giving customers and employees more space for safer travel by blocking middle seats, reducing the number of customers on each flight. For international flights, Delta is capping seating at 75% in Delta One suite, and 60% in Delta Premium Select and Main Cabin.
  • All customers are required to wear face coverings during travel, starting with check-in and across Delta touch points including Delta Sky Clubs, boarding gate areas, jet bridges and on board the aircraft for the duration of the flight – except during meal service. Complimentary face masks are available on request and hand sanitizer is provided at check-in counters and boarding area.

Customers are encouraged to check outbound/entry policies regarding COVID-19 testing and screening in China and the U.S.

The schedule for June, July and beyond:

Passenger service (June 25 – 30)

Route Flight Departure Arrival Operating Days Fleet
SEA-ICN-PVG 287 23:30 4:45 June 25-26 A350
PVG-ICN-SEA 288 9:15 7:15 June 27-28 A350

Passenger service (July 1 – Oct. 24)

Route Flight Departure Arrival Operating Days Fleet*
SEA-ICN-PVG 287 23:30 4:45 Thursdays A350
PVG-ICN-SEA 288 9:15 7:15 Saturdays A350

*Note: Transitions to A330-900 starting August 1.

 

Route Flight Departure Arrival Operating Days Fleet
DTW-ICN-PVG 283 19:00 00:15 Fridays A350
PVG-ICN-DTW 284 4:45 8:20 Sundays A350

RELATED: Delta’s July schedule can be found here.

Delta welcomes travelers back with layers of protection for safe travel

Delta Air Lines has released this statement:

During Delta’s annual shareholders meeting Thursday, CEO Ed Bastian shared details about the Delta CareStandard – the global airline’s commitment to a superior level of cleanliness, more space and safer service designed to ensure customers can travel with confidence. As a result of the airline’s comprehensive approach to health safety for customers and employees, the rate of positive COVID-19 cases among Delta’s global employees is nearly five times lower than the U.S. national average in May and during the first half of June 2020.

Customers can count on the following layers of protection across the Delta experience indefinitely:

Aircraft interiors sanitized before 100% of flights: Every flight. Every day. Everywhere. That’s Delta’s commitment to sanitizing aircraft interiors because customers tell us cleanliness, above all, is the most important factor they consider whether to return to travel. We use two proven disinfecting methods:

  • Using a high-grade electrostatic spray that seeks out and clings to surfaces, instantly killing viruses on contact. The spraying method allows the disinfectant to reach even the smallest nooks and crannies of an interiors like the corners of overhead bins. Electrostatic spray sanitization continues to be expanded to employee areas, gates, baggage claim, jet bridges and other common areas.
  • Wiping down surfaces customers care about most including tray tables, seat-back entertainment screens, seat belts, arm rests and more.

Cleaner air on board: Air onboard is recirculated every two to six minutes with fresh, outside air or through HEPA filters that extract more than 99.99% of particles, including viruses. These filters function similarly to filters used in hospital operating rooms, and Delta is committed to changing them out twice as often as recommended by the manufacturer.

Making it easy to keep your hands clean: One of the first things customers notice when entering any Delta airport space is that they’re never more than a few steps away from a hand sanitizing station. Delta is also providing each customer with sanitizing wipes or gel packs upon boarding and as part of snack bag service on board.

Cues for safe distance: From check-in lobby bag-drop lines to gate areas and jet bridges, Delta is providing spacing markers to make it easy to determine a safe distance from others in the area. We are also boarding customers 10 at a time starting at the back of the plane to reduce the instances of people passing one another in the aisle.  Additionally, customers will notice acrylic shields on all Delta counters to protect both customers and employees during ongoing interactions.

Additional layers of protection include those Delta will have in place for the foreseeable future, including:

Face masks are required for everyone: Delta has had a mask-wearing requirement in place since May for customers and employees because medical experts say that wearing a mask is one of the most important ways customers and employees can help prevent the spread of the virus while flying. It also provides a consistent layer of protection across all travel touchpoints. We take our mask requirement just as seriously as the non-negotiable requirements for customers to remain seated when taxiing or wearing a seat belt during take-off. That’s why those who don’t comply with crewmember or ambassador instruction to wear a face covering or follow other safety requirements risk future flight privileges with Delta.

Creating more space by limiting people on board: Delta has capped the number of people we’ll allow to book seats on our flights at 60% in the main cabin and 50% in First Class, while blocking the ability to select middle seats. We’re committed to this through Sept. 30, at which point we’ll re-evaluate. We’re doing all of this because medical experts recommend having space between each other in conjunction with wearing a mask as an important step in preventing the spread of COVID-19. Similarly, customers are telling us that having more space between travelers is one of the most important factors they consider when deciding to fly.

Care Kits provide customers travel safety essentials: Customers arriving at a Delta check-in area without a face mask will receive a complimentary care kit to comply with our mask requirement and individual hand sanitizer gel pouches. The kit also includes an information card that outlines the Delta CareStandard layers of protection. Bill Lentsch, Chief Customer Experience Officer said of the Care Kits: ​“Our survey data showed a clear desire for these kits and we have a bias toward action when we see new trends emerge.”

Testing employees before they go to work: In addition to temperature checks for all employees when they arrive at work, Delta has launched a program to test employees for COVID-19 – both the active virus and antibodies. We view this as a critical step in protecting employees, families, coworkers and customers that can help identify ill employees even if they are not exhibiting symptoms.

NEVER LETTING UP 

The Delta CareStandard is the foundation of cleanliness and care upon which the future Delta travel experience – one that brings joy back to travel – is being built. That’s why Delta launched the Global Cleanliness organization. This unique organization led by our VP of Global Cleanliness will continue innovating and elevating cleanliness so that Delta’s transformed standards remain just as high, if not higher, as more customers return to travel. This new division will bring the same focus and rigor through data, testing and tracking to cleanliness that Delta is known for in transforming customer expectations on tracking bags and on-time reliability. In doing so, our new standard of cleanliness is fast becoming an underpinning of the Delta culture.

KEEPING CUSTOMERS INFORMED WITH CUES TO CLEANLINESS

Delta is working to build customer confidence by making sure travelers are aware of what they can do to help reduce the spread of virus when traveling and confirming the layers of protection Delta has in place as they make their way across their journey with us.

  • Pre-flight emails: Customers receive an email in the days leading up to their flight with tips for travel including reminders about our face mask requirement and links to information about our Delta CareStandard so they can know what to expect before ever setting foot in the airport.
  • Fly Delta app reminder:  With more than 60% of customers using the Fly Delta app to check in, we’ve introduced a notification upon check in with links to our sanitization process, travel requirements and even TSA guidelines in case customers have questions on the go.
  • Aircraft sanitization notifications: Customers are notified through a push notification in the Fly Delta app and gate information displays when their aircraft has been sanitized and passed inspection by our teams.
  • Airport signage 
  • Care Kit information cards 
  • Gate and onboard announcements: Gate agents, pilots and flight attendants work together to announce milestones in the departure process like when the aircraft has been sanitized, and to encourage spacing between customers during the boarding and deplaning processes.

See the Delta CareStandard layers of protection for yourself!  

Delta launches Unique Global Cleanliness Division to drive long-term commitment to clean

Delta Air Lines has made this announcement:

Delta is establishing the airline’s first Global Cleanliness division – a new department within the Customer Experience organization dedicated to innovating and evolving our already-high cleanliness standards.

In the three months since the global pandemic dramatically impacted the world, teams across Delta quickly and effectively established a new standard of cleanliness for Delta, and our industry. This latest move is a unique way for the global carrier to continue bringing laser focus to cleanliness efforts as part of the layers of protection we are offering customers.

The cleanliness transformation that customers experience today it is the foundation upon which Delta’s future travel experience is being built for our customers to enjoy. Leading the organization is Mike Medeiros, vice president – Global Cleanliness.

Mike Medeiros, VP Seattle

“Mike has been a steadfast leader in our transformation and cleanliness focus to date, effectively working across teams to coordinate our massive efforts at scale,” said Bill Lentsch, Chief Customer Experience Officer. “This team will bring the same focus and rigor to cleanliness that we’re known for in transforming customer expectations for on-time, completion and baggage performance – so that customers can feel confident when choosing to fly with us.”

The Global Cleanliness organization will further develop and execute Delta’s cleanliness standards, methods and quality management to ensure a consistently safe and sanitized experience across our facilities and aircraft for employees and customers, alike.

“Nothing is more important than the health and safety of our colleagues and our customers,” Medeiros added. “I’m looking forward to innovating our processes and elevating our standards so that every customer, every flight feels confident in their choice to fly with Delta.”

Delta will block middle-seat selection, cap cabin seating through Sept. 30

Delta Air Lines has made this announcement:

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through Sept. 30, 2020.

“Reducing the overall number of customers on every aircraft across the fleet is one of the most important steps we can take to ensure a safe experience for our customers and people,” said Chief Customer Experience Officer Bill Lentsch. “Delta is offering the highest standards in safety and cleanliness so we’re ready for customers when they’re ready to fly again.”

Here’s the latest:

  • We are extending our seating caps: Through Sept. 30, Delta will ensure more space for customers on all aircraft by capping seating at 50% in First Class; 60% in Main Cabin, Delta Comfort+, and Delta Premium Select; and 75% in Delta One to reduce the total number of customers on board.
  • We continue to block middle seats: Through Sept. 30, all middle seats will continue to be shown as unavailable or not assignable when selecting seats via the Fly Delta app or online. We’ll also continue to block the selection of some aisle seats in aircraft with 2×2 seating configurations.
  • We are restarting automatic Medallion upgrades: Starting June 10, we are resuming automatic, advance Medallion Complimentary Upgrades to Delta One (domestic U.S.), First Class and Delta Comfort+ –  which were previously being managed at the gate –  subject to availability and as permitted by the seat caps.
  • We are adding flying where we are full: On routes where increasing customer demand is driving flight loads closer to our caps, we will look for opportunities to upsize to a larger aircraft type or add more flying.

As we’ve done throughout the COVID-19 pandemic, we will continue to evaluate our practices to ensure we are meeting the needs of our customers.

From check-in to baggage claim, Delta is delivering a safer travel experience with measures that include:

  • Requiring customers and employees to wear face coverings throughout the travel journey to ensure an extra layer of protection.
  • Installing plexiglass shields at all Delta check-in counters, in Delta Sky Clubs and at gate counters across the globe.
  • Adding social distance markers in check-in lobbies, Delta Sky Club check-in areas, at the gate and down the jetbridge to encourage customers to stand apart. Our employees and messaging throughout the airport are reminding customers to keep space, too.
  • Wiping down our check-in lobbies, self-service kiosks, gate counters and baggage claims many times throughout the day. And by summer, our teams will be using electrostatic spraying in all airports Delta serves in the U.S. – the same measure used on every Delta flight prior to boarding. We have also started electrostatic spraying at TSA checkpoints in key markets and are working with the TSA to provide electrostatic spraying at all checkpoints in the airports Delta serves.
  • Using state-of-the-art air circulation systems with industrial-grade HEPA filters on many Delta aircraft that extract more than 99.99% of particles, including viruses.
  • Boarding all flights from back to front, reducing the instances of customers passing by one another to reach their seats.
  • Streamlining  onboard food and beverage service on all flights and encouraging customers to pack their own food and non-alcoholic beverages to decrease physical touch points.
  • Providing supplies directly to customers when available, including  hand sanitizers, care kits  and other protective equipment to minimize the spread of COVID-19.
  • Continuing to work with health experts, partners and healthcare industry leaders on best practices.

Change-fee waiver extended through June 30

While Delta is redefining the industry standard of clean and making more space on board for customers, we’re also continuing to offer added flexibility if travel plans change. That’s why we’re extending our change-fee waiver for new flights purchased through June 30, providing customers the option to change their plans without a fee for a year from the date of purchase. And keep in mind: this waiver also applies to award tickets and redeposit fees.