Tag Archives: Delta Air Lines

Delta to add a new Sky Club in Phoenix

On the heels of February’s announcement that Delta Sky Club is expanding to Austin, Delta will also open a new Delta Sky Club at Phoenix Sky Harbor International Airport (PHX) in late 2018.

Conveniently located near the Delta gates on the new South Concourse — Terminal 3, the Delta Sky Club will be 7,500 square feet, offering guests a new space to catch up on work or relax during their travels.

It will also feature:

  • Design inspired by the Southwest desert landscape, with earth tones and rich colors
  • Seasonal, locally inspired cuisine and customizable food offerings like the SkyBowl, where guests can build their own bowl choosing from grains, vegetables and proteins
  • A full-service, complimentary bar that features seasonal cocktails and wine selected by Delta’s Master Sommelier Andrea Robinson
  • Artwork throughout the Delta Sky Club from Phoenix-based and regional artists
  • Comfortable seating, Wi-Fi and easily accessible power outlets at nearly every seat

Photo: Delta Air Lines.


Delta to bring Cleveland, Ohio a nonstop link to its Salt Lake City hub

Delta Air Lines Airbus A319-114 N322NB (msn 1434) LGA (Ken Petersen). Image: 924148.

Delta Air Lines is linking Cleveland Hopkins International Airport with a nonstop flight beginning July 8 to its Salt Lake City hub, bringing customers direct access to the great leisure and business options along Utah’s capital region and many other great one-stop onward destinations.

Salt Lake City service marks the eighth Delta nonstop destination from Cleveland, bringing an increase of Delta peak day departures to over 40 percent and seat levels by 100 percent in the last five years.

The flying will operate on the following schedule:

Departs Arrives Aircraft
CLE at 8:30 a.m. SLC at 10:25 a.m. Airbus A319
SLC at 5 p.m. CLE at 10:50 p.m. Airbus A319​

For customers, the onboard Delta experience will be on Airbus A319 aircraft, with seating for 12 in First Class, 18 in Comfort+ and 102 in the main cabin. Free in-flight streaming entertainment via Delta Studio and access to Wi-Fi is available at every seat.

In other news, Delta is also bringing New York nonstop service to Chattanooga customers, thanks to new nonstop service to be flown six times weekly beginning July 9.

The flights will be operated by Delta Connection carrier Endeavor Air on CRJ900 aircraft with seating for 12 in First Class, 20 in Delta Comfort+ and 44 in the main cabin. Complimentary beverages and snacks will be served and customers will have access to inflight Wi-Fi.  Flights will operate on the following schedule:

Departs Arrives Days of Operation
CHA at 7:05 a.m. LGA at 9:30 a.m. Mon. – Sat.
LGA at 8:20 p.m. CHA at 10:55 p.m. Sun. – Fri.


The new LaGuardia service will complement existing Delta service, offering 12 peak-day departures from Chattanooga with global connections via the airline’s hubs at Detroit Metropolitan Wayne County Airport and Hartsfield-Jackson Atlanta International Airport.

More than 70 years ago, Delta began serving Chattanooga and the southeastern Tennessee community on 21-passenger Douglas DC-3 aircraft.

Copyright Photo: Delta Air Lines Airbus A319-114 N322NB (msn 1434) LGA (Ken Petersen). Image: 924148.

Delta Air Lines aircraft slide show (Airbus):


Delta proactively cancels flights as storm brings strong winds, snow to Northeast U.S.

Delta Air Lines issued this storm update on March 2:

A powerful late winter storm could bring winds in excess of 50 mph in some areas along the Northeast coast, including at New York City-area airports. As a result, Delta has proactively canceled approximately 750 flights to and from the Northeast and New England Thursday night and Friday, with more disruptions possible.

The forecasted gusty winds, increasing in intensity over the course of Friday, will pose a challenge for airline operations. In particular, high crosswinds at the New York airports may, at times, exceed allowable limits for certain regional and mainline aircraft. Those winds may also prevent ground crews from provisioning aircraft with catering and may hamper de-icing efforts—a safety requirement anytime snow or other frozen precipitation is falling.

Customers are encouraged to check Delta.com or the Fly Delta mobile app for the most up-to-date flight status information.

winter weather waiver has been issued for affected cities from Washington, D.C., as far north as Portland, Maine, and as far west as Cleveland. This waiver allows customers the ability to make a one-time change to their travel plans without incurring a fee.

Delta will also proactively re-position aircraft away from the New York airports during the most significant impact from the storm, making them available to quickly restart flights once the storm passes. The snow and heavy winds are forecasted to taper off late Friday night and Saturday. Delta will aim to rebound its operations in the region Saturday.

Current Weather Radar from the NWS:

Delta unveils its “Runways” ad campaign

Delta’s newest brand campaign – “Runways” – highlights unforgettable adventures and experiences that traveling with Delta fosters around the globe. Launching March 5, the campaign celebrates customers who get out into the world to chase after new experiences, while encouraging others to do the same.

Oscar-winning actor Viola Davis’ indomitable and steady voice reminds viewers that good things come to those who “go” as the viewer experiences takeoff through travel experiences across the globe at increasing speeds.

“As we aim to connect the world better than anyone else, ‘Runways’ and Viola Davis inspire us all to ‘go’ in every aspect of our life,” said Julieta McCurry, Delta’s Managing Director – U.S. Marketing Communications and Sponsorships. “We hope those who see it are inspired to listen to their inner curiosity and connect to the passions, people and places that feed their soul. Core to enabling that curiosity and connection, our people are making the world a smaller place for our customers to explore.”

“Runways” is the latest in Delta’s “Keep Climbing” series, focusing on the incredible experiences and opportunities customers have when they travel with Delta, and featuring visual and audio elements that mimic a plane taking off, connecting customers with those experiences. “Runways” highlights more than 15 destinations – all of which can be visited with Delta or its partners. The brand video campaign will run nationally on broadcast, social and digital channels in 2018.​

Delta updates its service and support animals policy

Delta Air Lines on March 1, 2018 issued this statement:

Delta’s updated policy for those traveling with service and support animals begins today. The new requirements support Delta’s top priority of ensuring safety for its customers, employees and trained service and support animals, while supporting the rights of customers with legitimate needs, such as disabled veterans, to travel with trained animals.

The policy change follows an 84 percent increase in reported incidents involving service and support animals since 2016, including urination/defecation, biting and even a widely reported attack by a 70-pound dog. Delta carries approximately 700 service or support animals daily — nearly 250,000 annually. Putting this into perspective, Delta carries more than 180 million passengers annually. Customers have attempted to fly with comfort turkeys, gliding possums, snakes, spiders and more. Ignoring the true intent of existing rules governing the transport of service and support animals can be a disservice to customers who have real and documented needs.

“The rise in serious incidents involving animals in flight leads us to believe that the lack of regulation in both health and training screening for these animals is creating unsafe conditions across U.S. air travel,” said John Laughter, Delta’s Senior Vice President — Corporate Safety, Security and Compliance. “As a leader in safety, we worked with our Advisory Board on Disability to find a solution that supports those customers with a legitimate need for these animals, while prioritizing a safe and consistent travel experience.”

In developing the updated requirements, Delta solicited the feedback and input of its 15-member Advisory Board on Disability, a group of advocates established more than a decade ago and made up of Delta frequent flyers with a range of disabilities. Delta also incorporated feedback from other advocates for passengers with disabilities.

“We are pleased that Delta responded in a timely way to the concerns we raised about their policy for guide dogs and other service animals,” said Mark Riccobono, President of the National Federation of the Blind. “We also note Delta’s expressed commitment to listening to its passengers. In light of that commitment, we look forward to sharing our expertise with Delta so that it can provide equal service to blind passengers in all of its operations.”

Since Delta’s announcement, other airlines have implemented changes and media outlets continue to highlight the lack of regulation and the increased availability of fraudulent certification.

Outside of the aviation industry, a dramatic increase in fraudulent service animals has led 18 states to introduce laws that make it a crime to fraudulently represent a service animal.

Delta’s updated policy

Any customer traveling with a service or support animal on or after March 1 will need to meet the new requirements as outlined below:

Traveling with a trained service animal

  • In some cases, customers with a trained service animal may be asked to show the animal’s Veterinary Health Form and/or an immunization record or other proof that the animal’s vaccinations are up to date. Customers are encouraged, but not required, to submit this form to Delta’s Service Animal Support Desk via Delta.com before traveling.
  • These customers can check-in via Delta.com, the Fly Delta mobile app, airport kiosks or with an airport agent.

Traveling with an emotional support animal or psychiatric service animal

  • Customers traveling with an emotional support animal or psychiatric service animal will be required to submit a signed Veterinary Health Form and/or an immunization record (current within one year of the travel date), an Emotional Support/Psychiatric Service Animal Request form that requires a letter prepared and signed by a doctor or licensed mental health professional, and a signed Confirmation of Animal Training form. These forms are required and must be submitted to Delta’s Service Animal Support Desk via Delta.com at least 48 hours before travel.
  • These customers must use the full-service check-in process with an airport agent.

Delta established the Service Animal Support Desk to improve the travel experience for customers traveling with service and support animals. This desk will verify that the above documentation is received and confirm the customer’s reservation to travel with an emotional support or psychiatric service animal before arrival at the airport. If a form is not completed, a representative will communicate with the customer via e-mail to request the missing or incomplete items.

Additional information on types of accepted animals and other questions related to traveling with service and support animals is available here.

Delta pays employees more than $1 billion in profit sharing for fourth consecutive year

Delta Air Lines Airbus A330-323 N801NW (msn 524) AMS (Ton Jochems). Image: 901945.

Delta Air Lines today will pay out more than $1 billion in profit sharing for the fourth year in a row and celebrate the outstanding accomplishments made possible by its more than 80,000 employees around the world.

Delta employees earned the $1.1 billion payout for their role in delivering record-breaking operational and customer satisfaction performance as well as strong financial performance.

“This is the fourth year in a row that Delta’s profit sharing has topped $1 billion — a milestone no company in history has ever achieved,” said Delta’s Chief Executive Officer Ed Bastian. “Delta people are the reason for our success and Valentine’s Day is our favorite day each year as we celebrate the incredible results our people have delivered.”

The airline has paid out more than $5 billion through its profit sharing program over the past five years. Through the program, employees share in the success they create together through hard work and a focus on the customer.

“Our industry-leading profit sharing and compensation philosophy reflects a decision we made a long time ago to share in the company’s success each year with our people who make it possible,” Bastian said. “Rather than make a one-off payment like other companies, Delta is invested in highly competitive base pay, an industry-leading annual profit sharing plan, and monthly bonuses each year when the airline performs well.”

This compensation approach has resulted in an 80 percent increase in total annual compensation since 2008.

Copyright Photo: Delta Air Lines Airbus A330-323 N801NW (msn 524) AMS (Ton Jochems). Image: 901945.

Delta Air Lines aircraft slide show (Airbus):


Delta drops two routes from Tokyo Narita

Delta Air Lines Boeing 757-232 N619DL (msn 22909) MIA (Bruce Drum). Image: 101814.

Delta Air Lines is dropping all flights to Palau and the Northern Mariana Islands in May from its Tokyo (Narita) (NRT) hub.

The airline will drop the NRT – Koror route on May 8 and NRT – Saipan on May 7 according to Airline Route.


Copyright Photo: Delta Air Lines Boeing 757-232 N619DL (msn 22909) MIA (Bruce Drum). Image: 101814.

Delta Air LInes aircraft slide show: