Tag Archives: Delta Air Lines

Five things to know about how Delta’s all-new LaGuardia Terminal is taking shape

Delta Air Lines made this announcement:

Progress continues on Delta’s $3.9 billion new terminal at New York’s LaGuardia airport, also known as The Delta Sky Way at LGA, with construction of the new terminal around the existing Terminal C and D picking up pace.

Here are five things to know about how the project is taking shape:

  1. A new flyover ramp opened with New York Gov. Andrew Cuomo this week that greatly improves customers’ access arriving by car from Manhattan into Delta’s current home in Queens. The end-state roadways at LGA are expected to drastically reduce the number of traffic signals from 19 to a total of three.
  2. In a news release issued by Gov. Cuomo’s office about the progress, Henry Kuykendall, Delta’s Senior Vice President – Northeast Airport Operations said, “One year out from the groundbreaking of Delta’s all-new home in Queens, we’re honored to be here with Gov. Cuomo to open this flyover ramp, one of many more milestones to come. Today’s opening means quicker access into and out of LGA for Delta customers as we look forward to the end of 2019 when we have our first all-new concourse open for flying. We thank the Governor, our customers and our employees for their continued support.”
  3. On Delta’s Concourse G construction site, the first structure of The Sky Way at LGA, the glass curtain wall installation began several days ahead of the targeted date.
  4. Concrete for the new terminal’s first aircraft start-up pad was poured on one of the new taxi lanes that will eventually serve Concourse G.
  5. Piles are being driven for the new headhouse foundations, with the steel that will form the headhouse structure currently in fabrication.

 

LGA Curtain Wall

LGA Curtain Wall

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Delta opens bookings and schedule for new Minneapolis/St. Paul – Seoul-Incheon service

In April 2019, Delta will commence service from Seoul-Incheon to Minneapolis/St Paul, using the airline’s newly refurbished 777 fleet. Available for sale now, this new flight — in cooperation with Delta’s joint venture partner Korean Air — offers among the best connections between the Midwest and Asia and complements the airline’s existing nonstop service to Seoul from Atlanta, Seattle and Detroit.

The new flight from Minneapolis/St. Paul, along with recently announced Boston-Logan/Seoul-Incheon service that Korean Air will operate in April 2019, are the first additions to the joint venture’s Seoul-Incheon network since the two carriers launched their partnership in May.

“This additional Delta flight will be an exciting way for many of our customers in Minnesota and in cities across the U.S. to access Seoul and dozens of destinations in Asia with one convenient connection in the world-class Terminal 2 at Incheon,” said Steve Sear, Delta’s President – International and Executive Vice President, Global Sales. “We look forward to April when the inaugural flight takes off from both airports, signifying how the Delta-Korean Air joint venture benefits our customers, our employees, the communities we serve and our shareholders.”

Delta’s new nonstop service between Minneapolis/St. Paul and Seoul:

Flight Departs Arrives Dates
DL 171 Minneapolis/

St. Paul 2:40 p.m.

Seoul 5:20 p.m. (next day) Starts April 1, 2019
DL 170 Seoul 7:45 p.m. Minneapolis/

St. Paul 5:55 p.m.

Starts April 2, 2019

Onboard, customers will enjoy Delta’s newly refurbished 777-200ER with all new cabins, including 28 award-winning Delta One suites with a full height door, 18-inch high-resolution entertainment screens, memory foam seats, espresso coffee service and state-of-the-art design with customizable in-suite lighting. The new Delta Premium Select cabin seats 48 with elevated personal service, plated meals, 13.3-inch seat back screens and more space to stretch out with recliner seat rows 38 inches apart.  The 220 all-new Main Cabin seats are the widest in the Delta international fleet in a 9-abreast configuration furnished with personal screens, unlimited premium entertainment and complimentary earbuds. The new cabins all enjoy in-seat USB and 110V power ports, inflight Wi-Fi and new dynamic LED lighting that varies by phase of flight fostering a relaxing, refreshing environment onboard.

As of June 1, Delta flights departing Korea feature menus in all cabins curated by Michelin two-star Chef Kwon Woo Joong, who will also consult on menu design with Delta’s U.S. kitchens.

The service is Delta’s second trans-Pacific nonstop flight from its MSP hub, complementing existing service to Tokyo-Haneda, where Delta also intends to deploy the refurbished 777-200ER aircraft in November 2018.

Delta and Korean Air Joint Venture

With 29 peak-day flights between the U.S. and Asia, the joint venture between Delta and Korean Air offers customers world-class travel benefits across one of the most comprehensive route networks in the trans-Pacific market.  The partners recently expanded codeshare flying and earlier this year received government approval for a trans-Pacific joint venture that will enhance connectivity between the U.S. and Asia giving customers more choice for seamless travel. Both airlines have also improved their loyalty programs’ reciprocal benefits, including the ability to earn more miles on both loyalty programs and redeem them on the expanded network.

Delta’s North America route Map:

Delta to start Minneapolis/St. Paul – Seoul (Incheon) service

Delta Air Lines Boeing 777-232 LR N706DN (msn 30440) LAX. Image: 932546.

Delta Air Lines will commence nonstop Minneapolis/St. Paul – Seoul (Incheon) flights on April 1, 2019. The route will be operated daily with Boeing 777-200 aircraft according to Airline Route.

Copyright Photo: Delta Air Lines Boeing 777-232 LR N706DN (msn 30440) LAX. Image: 932546.

Delta aircraft slide show:

Delta to add Detroit – San Jose, CA service

Delta Air Lines Boeing 737-832 WL N3738B (msn 30382) SEA (Michael B. Ing). Image: 943005.

Delta Air Lines on November 15, 2018 will add Detroit – San Jose, CA service. The daily route will be operated with Boeing 737-800 aircraft according to Airline Route.

Top Copyright Photo (all others by Delta): Delta Air Lines Boeing 737-832 WL N3738B (msn 30382) SEA (Michael B. Ing). Image: 943005.

Delta aircraft slide show (Boeing):

Five more trans-Pacific routes to feature Delta One suites and Delta Premium Select in 2019

Delta Air Lines has made this announcement:

More flights across the Pacific with more Delta One suites and Delta Premium Select seating are coming in 2019, bringing more luxury, comfort and choice to more Delta customers transiting the U.S., Japan and Australia.

As Delta takes delivery of additional A350-900 aircraft and refurbishes more 777-200ER and LR aircraft, customers will enjoy more flights to more destinations with the award-winning Delta One suite, the popular Delta Premium Select cabin and nine-abreast seating in the main cabin.

Here is where and when Delta customers can see new and refurbished aircraft on the five trans-Pacific routes, the latest example of the airline’s broad, ongoing efforts to transform the customer experience at all points of the journey:

Route (airport code) Aircraft (fleet code) Effective Dates
Minneapolis/St. Paul (MSP) – Tokyo-Haneda (HND) 777-200ER (7HD) Nov. 16 westbound; Nov. 17 eastbound
Atlanta (ATL) – Tokyo-Narita 777-200ER (7HD) March 1 westbound; March 2 eastbound
Seattle (SEA) – Tokyo-Narita A350-900 (359) March 1 westbound; March 2 eastbound
Los Angeles (LAX) – Tokyo-Haneda (HND) A350-900 (359) March 31 westbound; April 1 eastbound
Los Angeles (LAX) – Sydney (SYD) 777-200LR (7HB) Exact 2019 timing to be announced

Enhanced 777-200LR service between Los Angeles and Sydney will start in 2019; exact schedule details will be published at a later date. All Delta trans-Pacific departures from Los Angeles will feature the Delta One suite and Delta Premium Select as a result once fully implemented in 2019.

Delta will refurbish all eight of its 777-200ER and all ten of its 777-200LR aircraft and expects to have taken delivery of 13 A350s by the end of 2019.

Today, Delta offers the Delta One suite and Delta Premium Select on nonstop service from its Detroit hub to Tokyo-Narita, Seoul-Incheon, Shanghai, Beijing and Amsterdam; from Los Angeles to Shanghai and from Atlanta to Seoul-Incheon.

Delta to add a second Miami – Havana frequency

Delta Air Lines Airbus A320-211 N342NW (msn 381) MIA (Bruce Drum). Image: 104643.

Delta Air Lines is adding a second nonstop flight from Miami’s International Airport to Havana, Cuba, starting on October 28, 2018.

Delta will operate this flight five times a week on an Airbus A320 aircraft with seating for 16 passengers in First Class, 18 in Delta Comfort+ and 123 in Main Cabin.

Delta will operate this new service on the following schedule:

Miami International Airport to Havana International Airport

Flight

Departs

Arrives

DL 513

MIA at 7:50 p.m.

HAV at 9 p.m.

DL 527

HAV at 10 p.m.

MIA at 11:05 p.m.

Last year, Delta celebrated the first anniversary of its return of service to Cuba. The U.S. Department of Transportation awarded Delta the ability to resume nonstop scheduled service to Cuba on August 31, 2016, and the return flights from the three U.S. cities to Havana took place on December 1, 2016.

The airline began offering daily flights for the first time in 55 years, connecting Havana with Miami, New York-JFK, and Atlanta. Delta was the first U.S. airline to open a City Ticket Office at the Havana sector of La Rampa, which was later expanded to accommodate increased customer demand.

Delta continues to expand connectivity options for customers traveling between the United States and Latin America and the Caribbean. In 2018, Delta launched a series of services from New York, including:

  • one to Antigua and Barbuda, beginning on December 22, 2018
  • a second daily flight to Nassau, The Bahamas, starting October 1, 2018
  • a new daily service to Kingston, Jamaica, effective December 20, 2018
  • and new Saturday service to Port-au-Prince, Haiti, beginning December 22, 2018

Top Copyright Photo: Delta Air Lines Airbus A320-211 N342NW (msn 381) MIA (Bruce Drum). Image: 104643.

Delta aircraft slide show:

How Delta people served record 652,730 customers without missing a beat

Delta Air Lines made this announcement:

It was 5:45 a.m. in Atlanta and Operations Service Manager Cortez Brown spoke with the enthusiasm of a morning person. He told Airport Customer Service agents this day, Friday, July 20, would be the busiest of the year for Delta – and for them.

“This morning we’ve got 26,000. Very busy day for us, very busy day for the gates, very busy day for corporate and everyone in the system so, put your game faces on!”

Friday was a day for the ages, the high point of a summer that had already seen Delta people serving record numbers of customers. In fact, the airline operated 6,087 flights carrying 652,730 customers – an all-time high for passengers served.

Despite the challenges posed by such heavy customer loads, Delta people across the system provided their customary warm customer service and best-in-industry operational performance. For most, it was business as usual – problems solved and obstacles overcome, always with a smile – amid a succession of such days this summer.

But this day was something special, and success doesn’t simply happen. It comes after a plan is carefully constructed and expertly executed by the best employees in the business.

“The biggest challenge on a day like today is to maintain focus and pay attention to the details so that nothing slides through the cracks,” said Maurice Burks, an Operations Service Manager in Minneapolis-St. Paul. “Staying focused helps us stay safe while providing the best customer service possible.”

The morning rush

 

Of course, the day began in Delta’s international stations. While the U.S. East Coast slept, the queues began before 7 a.m. at Delta’s Terminal 3 at London-Heathrow, as customers enduring the U.K.’s longest heat wave in more than 50 years readied to jet to far-flung destinations. Of the nine flights departing, there were just 45 spare seats.

“With the summer peak starting today the whole team, including our business partners, pulled together to deliver a safe and secure operation,” said Jill Gosling, Delta’s London-Heathrow Station Manager. “It’s on days like this that our team really shine and show our customers the Delta Difference.”

In New York, it was the kind of summer morning that’s called Chamber of Commerce weather: Cool, without a cloud in the sky. And for thousands of New York City-based Delta employees, it meant Mother Nature was on board to help the dual Delta hubs move more than 500 departures.

Julie H., a Red Coat at JFK, wore Cruising Cardinal – broadcasting that she was ready to solve problems on the spot. When she settled into a position at the check-in lobby, a customer needing help with his Aeromexico reservation immediately approached. The matter was routine and the customer walked away with a smile.

“You can often tell how the day will go based on the first customer you help,” Julie said. “I think it’s going to be a good day.”

 

At MSP, Sumie Baker, another Operations Service Manager at the busy airport hub, said it was “all hands on deck” early in the morning for the team. “From the management on down, everyone worked together to make sure the flights went out on time,” she said.

One week earlier, MSP had handled a near-record number of diversions as the Midwest battled storms and a heat index of 106 degrees. This week brought a significant increase in customers flying out of the Minneapolis-St. Paul airport.

“It’s like mile 22 in a marathon,” said Elizabeth Campbell, Operations Service Manager for Safety, Security, and Compliance at MSP. “You know you’re nearly there, but you have to maintain a slow and steady pace, and stay committed to the task at hand.”

The nerve center

As flights departed MSP, JFK, LAX and hundreds of points beyond, the men and women of the Operations and Customer Center in Atlanta – the nerve center of the airline – surveyed the action all day with cool professionalism, attentive to the needs of each flight.

“Today’s focus, just like every day, is 100 percent completion factor in addition to minimizing any delays,” said Dan O’Brien, OCC Duty Director.

The OCC’s Meteorology team kept close watch over the weather, always unpredictable during summer months, and the operations teams worked together to ensure any disruption could be handled. The outlook was thankfully good across most of the system, but pop-up thunderstorms are common across most of the U.S. this time of year.

 

Just then, heads bobbed up from screens as the intercom dinged and Dan announced that the first shift’s ice cream trucks have arrived down in the parking lot – a thank you to the teams for their hard work through the summer.

Back at the Atlanta airport, a customer traveling with his wife and two children stood in the bag drop line, wondering about the crowds.

“Wow, why is it so crazy here today?” he asked customer service agent Shaughn Stephenson, who was working the bag drop line. Replied Shaughn with a smile, “Well, you know we’re the No. 1 airline.”

In the tower, senior agent Bill Davidson looked at a computer screen with every flight planned to park on concourses T, A, B, C and D. He and a team of senior agents needed to balance the timing so that each flight had enough to land, park, reload and depart again without impacting any following flights.

Pointing to two TechOps hangars and one outdoor aircraft holding areas that were clear of aircraft, he noted, “You know when you see this happening it’s going to be a smooth operation for tower agents because there isn’t a need to swap aircraft since they are all in the air.”

Ready to fly

 

Indeed for TechOps, the busiest day began that Thursday. TechOps employees worked throughout the night and into the early morning to ensure the aircraft were ready for their departure time. Every night, line maintenance is on the ground at the airport as flights arrive in order to do whatever needs to be done so that airplane is ready to fly in the morning.

“We always emphasize our airplanes being ready to fly by 6 in the morning,” said Tommy Denton, Line Maintenance station manager in Atlanta. “We want to be sure they’re ready to fly by their scheduled departure time.”

Connor D., an MSP-based flight attendant, worked a flight to JFK and then on to New Orleans on Friday. The flights departed early, which he said was a testament to great team work between the flight attendants and the Airport Customer Service staff.

“The real goal on busy days,” said Connor, “is focusing on communication between the flight attendants and the customer service agents to ensure we are proactive on assisting passengers who may need extra time to board, monitoring the overhead bins for bag space, and minimizing anything that might interrupt the flow during the boarding process.”

Boeing 737 First Officer Matt Eckstein spent the day flying three trips, starting in Daytona Beach, flying on to Nassau and ending in Atlanta. Despite storms over most of Florida, delays were minimal.

“Delta gives us so many tools, like the rapid weather updates we receive from the Flight Weather Viewer app. On a tactical level, we can make decisions a lot faster than other pilots out there. We’re fed a lot of information about what’s going on because we have connectivity in the cockpit and we’re able to communicate to the passengers,” Matt said.

“It’s cool to think back on how well everything ran.”

 

As the day began, some supervisors knew more flights were scheduled than any other day of the year. Though with flight loads having been well above average all summer, hard-working employees could be forgiven for not noticing. But what was not known was that the day would also break a record for passengers enplaned. That news was confirmed Monday, in fact, it turned out the previous record had been broken only the day before.

And against that heavy workload, Delta people shined as usual. More than 99.9 percent of flights were completed – only one flight of more than 6,000 was canceled – none in Delta Connection – and more than 75 percent of that record number of flights arrived on time.

“Hats off to the Delta teams in every area of the operation,” said Chief Operating Officer Gil West. “Friday they showed yet again that they can rise to any challenge to provide the very best service and operational performance for our customers. Delta people have been doing it all summer and they did it again, with flying colors.”

Delta's Busiest Day 2018

Delta staffers Courtney Williams, Barbara Lilland, Lisa Hellerstedt, Nicole Dusanek, Morgan Durrant, Aimee Greaves and Kyla Ross reported this article from Atlanta, Minneapolis, New York and London. Written by Charles Gay.

All photos by Delta Air Lines.