Tag Archives: Delta Air Lines

Delta reports a GAAP pre-tax loss of $2.1 billion in the fourth quarter

Delta Air Lines today reported financial results for the December quarter and full year 2020 and provided its outlook for the March quarter 2021.  Highlights of the fourth quarter and full year 2020 results, including both GAAP and adjusted metrics, are on page five and are incorporated here.

“Our December quarter results capped the toughest year in Delta’s history.  I want to thank the Delta people who have risen to the occasion, focusing on delivering results for all of our stakeholders by putting our customers at the center of our recovery,” said Ed Bastian, Delta’s chief executive officer.  “While our challenges continue in 2021, I am optimistic this will be a year of recovery and a turning point that results in an even stronger Delta returning to revenue growth, profitability and free cash generation.”

Fourth Quarter Financial Results 

  • Adjusted pre-tax loss of $2.1 billion excludes nearly $1 billion of items directly related to the impact of, and our response to, COVID-19, including charges associated with employee pay and benefit changes, which were offset by the benefit of the CARES Act payroll support program (PSP) grant recognized in the quarter
  • Adjusted operating revenue of $3.5 billion declined 69 percent on 62 percent lower sellable capacity (see Note A) versus the prior year period
  • Total operating expense, which includes $930 million of items described above, decreased $5.2 billion over prior year period.  Adjusted for those items and third-party refinery sales, total operating expense decreased $4.6 billion or 47 percent in the December quarter compared to the prior year period, driven by lower capacity- and revenue-related expenses and strong cost management across the business
  • During the December quarter cash burn (see Note B) averaged $12 million per day, marking an approximate 90 percent reduction in cash burn since late March
  • At the end of 2020, the company had $16.7 billion in liquidity, including cash and cash equivalents, short-term investments and undrawn revolving credit facilities

Full Year 2020 Financial Results 

  • Adjusted pre-tax loss of $9.0 billion excludes a net of $6.6 billion of items primarily related to the impact of, and our response to, COVID-19
  • Adjusted operating revenue of $15.9 billion declined 66 percent on 61 percent lower sellable capacity versus the prior year
  • Total operating expense, which includes $4.3 billion of COVID- related and other items, decreased $10.8 billion over prior year.  Adjusted for those items and third-party refinery sales, total operating expense decreased $16.0 billion or 40 percent in 2020 compared to the prior year

Delta delivers COVID-19 vaccine shipments as part of global effort to beat pandemic

Delta Air Lines has made this announcement:

Delta people have been on the front lines of the global pandemic since the very beginning by providing essential travel. Now, our people are on the front lines supporting COVID-19 vaccine shipments – most recently from Detroit to Atlanta and San Francisco – following successful shipments of test vaccines earlier this year.

These critical vaccines are being shipped with the highest priority on Delta aircraft, with the entire journey monitored in Delta’s unique Vaccine Watch Tower that enables full end-to-end visibility for all vaccine shipments. With 24/7 centralized monitoring and customer reporting, the Tower works closely with Flight Operations to ensure the safe and secure transportation of the vaccines at the required temperature.

“Within three hours of being engaged, Delta Cargo had the vaccines in hand and on their way. Our successful COVID-19 vaccine shipments this week prove what we’ve known for a long time: that we’re ready and able to take on more in the all-hands-on-deck domestic and global distribution effort of this life-saving vaccine,” said Rob Walpole, Vice President – Delta Cargo. “Our vaccine task force, which was created months ago to understand the shipping requirements and work with healthcare and pharmaceutical experts, has built scalable critical shipment capabilities to support this effort.”

Delta’s extensive experience in shipping vaccines involves years of building an operation validated by Pharma industry standards and includes being the first U.S. passenger airline to receive IATA’s Center of Excellence for Independent Validators Pharma Logistics Certification at our Atlanta hub and headquarters. Even before the COVID-19 pandemic, Delta offered four tailored pharmaceutical shipping options that meet specific temperature requirements for vaccines – ensuring integrity through the entire journey.

With large warehouses and cooler facilities in Atlanta, Detroit, Los Angeles, New York-JFK and Seattle, as well as a network of 49 certified Pharma airports across the globe, Delta has the necessary infrastructure in place to support COVID-19 vaccine shipments. In addition to robust domestic shipment capabilities to support rapid distribution within the U.S., Delta has a broad and nimble global distribution network in coordination with strong airline partners – providing worldwide reach with stop-gap reliability and greater ability to warehouse and ship vaccines from more global hubs.

Delta Cargo launched a Cargo Charter operation in March to provide safe and reliable transportation of goods around the globe by working primarily with Delta’s established world-leading logistics partners.  Delta dispatched idled aircraft on cargo-only flights to transport millions of pounds of supplies quickly and safely.  Delta has operated over 1,800 cargo charter flights since February and is now averaging 30 cargo-only flights globally each week, carrying medical and PPE equipment, pharmaceuticals, U.S. mail, home office supplies and food.


Delta’s first COVID-tested flight departs Atlanta, charting path to global recovery

Delta Air Lines made this announcement:

Delta customers with essential travel needs can now fly from Atlanta to Amsterdam without having to quarantine after arrival, and with the knowledge that their fellow passengers and crew are COVID-19 negative after undergoing pre-flight testing protocols.

Tuesday’s COVID-tested flight, with no quarantine after arrival, is the first of two the global carrier is launching this week, with an Atlanta to Rome option starting Saturday, Dec.  19.

“Air travel is the backbone of the global economy. In normal times, it supports more than 87 million jobs and contributes to $3.5 trillion in GDP worldwide,” said Perry Cantarutti, Delta’s Senior Vice President -Alliances and International. “The arrival of a vaccine is fantastic news, but it will take time for it to become widely available around the world. It’s for this reason we have worked tirelessly with the authorities and our partners to create a blueprint for travel corridors that will enable air travel to safely resume.”

Delta is the first U.S. airline to offer COVID-free, quarantine-free flights between the U.S. and Europe, which allow customers to avoid quarantine after testing negative for the virus prior to travel and upon arrival in the Netherlands and Italy.

COVID-tested flights to Amsterdam are operated in conjunction with Delta’s trans-Atlantic partner KLM and will depart four days a week, with both carriers operating two frequencies each. Delta, meanwhile, will operate service to Rome three times a week. These flights are clearly identified in the Delta.com booking process so customers can see which flights require the new testing process.

Both trial programs will be available to all citizens permitted to travel to the Netherlands or Italy for essential reasons, such as for certain specified work, health and education reasons. Customers who are transiting via Amsterdam to other countries will still be required to follow entry requirements and any mandatory quarantine in place at their final destination.

About Atlanta-Amsterdam testing process 

Those traveling to Amsterdam must test negative from a PCR test taken five days before arrival in Amsterdam as well as a negative rapid test at Atlanta airport prior to boarding. A second PCR test will then be carried out on landing at Schiphol Airport and once a negative result is received, customers will not need to quarantine. Both airport tests are included in the price of the ticket.

About Atlanta-Rome testing process 

Customers traveling to Rome must obtain a negative PCR test 72 hours before scheduled departure as well as a negative rapid test at Atlanta airport prior to boarding. A second rapid test will then be completed on arrival at Rome-Fiumicino and if negative, no quarantine is required.

Delta continues to put safety and health at the core of everything it does. Through the Delta CareStandard it has put in place more than 100 safety and cleanliness initiatives across its operation based on key insights from experts at Mayo Clinic, Purell, Emory University and Lysol. These include blocking middle seats through March 30, 2021, ensuring rigorous mask compliance, electrostatically cleaning cabins before every flight and more.

Meanwhile, Delta will become the first U.S. airline to partner with the Centers for Disease Control and Prevention to keep international customers informed of potential COVID-19 exposure through contact tracing.

Delta and KLM Royal Dutch Airlines to offer COVID-tested flights from Atlanta to Amsterdam

Delta Air Lines has made this announcement:

Trans-Atlantic partners Delta Air Lines and KLM Royal Dutch Airlines are launching COVID-tested flights from Atlanta to Amsterdam, effective Dec. 15. The airline partners have worked with the Dutch government, Amsterdam Airport Schiphol and Hartsfield-Jackson Atlanta International Airport to deliver a comprehensive COVID-19 testing program that will allow eligible customers to be exempt from quarantine on arrival after receiving a negative PCR test result on landing in the Netherlands.

The COVID-tested flights will operate four times per week from Atlanta to Amsterdam, with Delta and KLM operating two frequencies each. Only passengers with negative test results will be accepted on board. The flights will initially run for three weeks and, if successful, the airlines hope to extend the program to other markets.

Customers will be able to choose the COVID-tested flights when they purchase their tickets online or opt for one of the alternative Delta or KLM daily flights between Atlanta and Amsterdam that are not covered within the trial program.

Entry requirements for the Netherlands normally include 10 days of quarantine.  However, by completing a negative PCR test five days before arrival in the Netherlands and self-isolating until departure, customers can choose to complete the quarantine ahead of their departing flight. No quarantine will be required upon arrival once the customer tests negative via a second PCR test at Schiphol airport.

This new protocol will be available to all citizens permitted to travel to the Netherlands for essential reasons, such as for certain specified work, health and education reasons Customers who are transiting via Amsterdam to other countries will still be required to follow entry requirements and any mandatory quarantine in place at their final destination.

To fly on Delta and KLM’s COVID-tested flights from Atlanta to Amsterdam, customers will need to:

  • Take a COVID-19 Polymerase Chain Reaction (PCR) test 5 days before arrival in Amsterdam.
  • Take a rapid antigen prior to boarding at the Atlanta airport.
  • Take a PCR test directly upon arrival at Schiphol.

Delta brings proven COVID-19 vaccine transport capabilities to shipments across the globe

Delta Air Lines has made this announcement:

Delta has proven capabilities for transporting COVID-19 vaccines after successful shipments earlier this year. With large warehouses and cooler facilities in Atlanta, Detroit, Los Angeles, New York-JFK and Seattle, and a network of 49 certified Pharma airports across the globe, Delta has capabilities in place to support vaccine shipments at home and around the world.

In addition to robust domestic shipment capabilities to support rapid distribution with the U.S., Delta has a broad and nimble global distribution function in coordination with Air France KLM Martinair Cargo and Virgin Atlantic Cargo that enables end-to-end compliance and assurance for customers across our broad network.

Delta has introduced enhancements to our existing pharmaceutical delivery protocols to support safe, swift distribution, including:

  • The highest level of access and boarding priority
  • A Vaccine Control Tower with 24/7 centralized monitoring and customer reporting
  • Pharma-ready Cargo-only charter options for operations within and outside our existing network

Delta has extensive experience in shipping vaccines and was the first U.S. passenger airline to receive IATA’s Center of Excellence for Independent Validators Pharma Logistics Certification at our headquarters and Atlanta warehouse. We already offer four tailored pharmaceutical shipping options which meet specific temperature requirements for vaccines ensuring integrity through the entire journey.

Delta launches industry’s first contact tracing for travelers returning to U.S.

Delta Air Lines has made this announcement:

  • By sharing five simple pieces of information, customers can help U.S. government and health officials reduce instances of potential exposure and provide travelers with important public health information
  • Delta leads industry effort to track global pandemic, protect customers
  • The submission of contact information will be a required element of Delta’s COVID-19 testing program enabling quarantine-free entry to Italy beginning Dec. 19      

Delta is partnering with the Centers for Disease Control and Prevention to keep international customers informed of potential COVID-19 exposure through contact tracing. Along with our nine global airline partners, we are working with government agencies, health officials and aviation authorities to offer safer travel at every point in your journey.

Beginning Dec. 15, Delta will become the first U.S. airline to ask customers traveling to the U.S. from an international location to voluntarily provide five pieces of data to aid contact tracing and public health follow-up efforts, including:

  • Full name
  • Email address
  • Address in the U.S.
  • Primary phone
  • Secondary phone

Independent studies have shown that the many layers of protection Delta has already put in place are effectively minimizing the risk of COVID-19 transmission, and contact tracing adds one more important layer to our efforts to ensure safety throughout travel,” said Bill Lentsch, Delta’s Chief Customer Experience Officer. “We want customers to feel safe when they return to travel, and this voluntary program is another way we can provide additional reassurance to customers and employees alike.”

Customers and those in their itinerary can voluntarily participate in our contact-tracing program if they are:

  • Flying on any Delta-operated flight
  • A foreign national and/or a U.S. passport holder traveling to the United States as your final destination

Under the new process, we are working with the CDC to streamline contact-tracing efforts by directly and securely transmitting the five requested customer data points to the CDC via U.S. Customs and Border Protection. This will give the CDC access to the data in moments, dramatically decreasing the time it takes to notify affected customers via local health departments.

By connecting with customers more quickly and providing public health follow-up, health authorities can help reduce instances of potential exposure and slow the spread of the virus.

Currently, in the event of confirmed COVID-19 case with travel while infectious, the CDC requests a passenger manifest from Delta to identify all customers seated two seats around the confirmed case. This information is then transmitted to the appropriate local health departments for follow-up, with each department taking responsibility for passengers in their own jurisdiction.

Data is central to our vision for the future of travel, and we understand our vision is only as good as the trust customers place in us to protect their identity and information. All data submitted by customers through this voluntary collection process is sent to the CDC using established channels between airlines and U.S. Customs and Border Protection for the Advance Passenger Information System. We will retain this information for no longer than is necessary to achieve the contact tracing and public health follow-up objectives, or as required by Customs and Border Protection.

Protecting our customers’ security and privacy are top priorities for all Delta employees, and customers can be confident their information will be treated with the same level of care we take for your safety throughout your travel journey.

Contact tracing required for our Atlanta-Rome testing program

Last week we announced our partnership with the Aeroporti de Roma and Hartsfield-Jackson Atlanta International Airport to launch a first-of-its-kind trans-Atlantic COVID-19 testing program that will enable quarantine-free entry into Italy. Participating customers who are eligible to travel will be granted an exemption from quarantine restrictions on arrival into Italy.

As part of this pilot program, contact-tracing information collection will be mandatory for all customers flying to the U.S. This pilot and our ongoing contact-tracing efforts are crucial steps to resuming international travel safely.

Contact tracing bolsters the Delta CareStandard

Contacting tracing is one of the latest ways we are ensuring the safety of our employees, customers and their communities. From blocking middle seats through March 30, 2021, requiring masks throughout the travel experience and rolling out more than 100 actions for your safety – our Delta CareStandard – we are continuing to adapt as the pandemic evolves.

Delta to launch first quarantine-free, COVID-free travel to Europe through new testing protocols

Delta Air Lines, the Aeroporti di Roma and Hartsfield-Jackson Atlanta International Airport have joined in a first-of-its-kind trans-Atlantic COVID-19 testing program that will enable quarantine-free entry into Italy, in accordance with a decree expected to be issued soon by the government of Italy.

“Carefully designed COVID-19 testing protocols are the best path for resuming international travel safely and without quarantine until vaccinations are widely in place,” said Steve Sear, Delta President – International and Executive Vice President – Global Sales. “Safety is our core promise – it’s at the center of this pioneering testing effort and it’s the foundation of our standards for cleanliness and hygiene to help customers feel confident when they fly Delta.”

Delta has engaged expert advisors from Mayo Clinic, a global leader in serious and complex healthcare, to review and assess the customer-testing protocols needed for Delta to execute a COVID-tested flight program.

“Based on the modeling we have conducted, when testing protocols are combined with multiple layers of protection, including mask requirements, proper social distancing and environmental cleaning, we can predict that the risk of COVID-19 infection – on a flight that is 60 percent full – should be nearly one in a million,” said Henry Ting, M.D., M.B.A., Chief Value Officer, Mayo Clinic.

Delta has also worked closely with the Georgia Department of Public Health to develop a blueprint for governments to reopen important international travel markets.

“The State of Georgia and the Italian government have demonstrated leadership in testing protocols and practices that can safely reopen international travel without quarantine requirements,” Sear added.

Starting Dec. 19, Delta’s dedicated trial will test customers and crew on newly relaunched flights from Hartsfield–Jackson Atlanta International Airport to Rome-Fiumicino International Airport. The tests will exempt from quarantine on arrival in Italy all U.S. citizens permitted to travel to Italy for essential reasons, such as for work, health and education, as well as all European Union and Italian citizens.

To fly on Delta’s COVID-tested flights between Atlanta and Rome, customers will need to test negative for COVID-19 through:

  • A COVID Polymerase Chain Reaction (PCR) test taken up to 72 hours before departure
  • A rapid test administered at the airport in Atlanta before boarding
  • A rapid test on arrival in Rome-Fiumicino
  • A rapid test at Rome-Fiumicino before departure to the United States

Customers also will be asked to provide information upon entry into the U.S. to support CDC contact-tracing protocols.

Aeroporti di Roma earlier this year implemented a successful intra-Italy COVID-tested flight trial with Delta’s Italian codeshare partner Alitalia and is the only airport in the world to have obtained the maximum five-star rating from Skytrax on its anti-COVID health protocols. Rome-Fiumicino Airport serves over 40 million passengers a year and has been rated Europe’s Best Hub Airport for a third year in a row by Airports Council International.

Delta and TSA team up to speed up security lines

Delta Air Lines made this announcement:

  • The new lanes allow travelers to keep electronics and approved liquids in their carry-on bags 
  • Delta, TSA continue to work together to enhance health and safety protocols at all checkpoints 

Just in time for holiday travel, Delta, Hartsfield–Jackson Atlanta International Airport and the Transportation Security Administration are speeding up security lines for faster, hassle-free domestic travel from Atlanta.

Atlanta’s domestic terminal south security checkpoint is the first in the U.S. that will be converted to computed tomography-automated screening lane (CT-ASL) systems* – making the world’s busiest airport even more efficient as travelers connect to destinations around the world.

The new lanes allow travelers to keep electronics and approved liquids in their carry-on bags and are being installed throughout the remainder of the year to help people move through Atlanta’s south checkpoint more seamlessly and with fewer touchpoints.

“Our partnership with TSA and the Atlanta airport allows us to improve the security experience by making it faster and more seamless, which is something we know is important to our customers,” said Eric Phillips, Delta’s Senior Vice President — Airport Customer Service. “This enhancement in our largest hub market will help reduce stress, minimize airport touchpoints and improve the overall experience for Atlanta travelers for years to come.”

In recent tests, Delta teams have seen customers move through security nearly 20 percent faster using this technology.

The new systems also help minimize touchpoints and reduce crowding for safer travel – protocols that have become especially important during the COVID-19 pandemic. More than 70 percent of Delta’s customers have cited the TSA checkpoint as one of the most important parts of their journey to remain clean and sanitized.

TSA otherwise continues to adjust its security operations during the pandemic by implementing proactive and protective measures at security checkpoints to make the screening process safer – plexiglass barriers and distancing markers have been installed at airports across the country, agents are required to wear masks and gloves, high-touch screening equipment and bins are cleaned hourly, and other surfaces are cleaned daily or as needed in airports nationwide. More information can be found at tsa.gov/coronavirus.

“The safety and security of travelers is the No. 1 priority of TSA, and our partnership with Delta and ATL is critical in helping develop innovative security enhancements to improve the travel experience,” said Eric Beane, TSA’s Interim Federal Security Director.

In addition to industry-leading CT scanners with improved X-ray technology for enhanced detection, the new lanes feature fully automated bin returns and dual tray loads. That means travelers can push bins onto the belt as soon as they are ready and do not need to stack their bins after passing through security. And customers won’t have to worry about items left behind – the bins are scanned before they’re stacked to make sure personal belongings aren’t forgotten.

Plus, customers at these checkpoints will no longer have to remove electronics or liquids for scanning, further reducing the risk of lost personal items.

Delta and TSA 

This is not the first time Delta has worked with government agencies to make travel easier. Delta and TSA worked together to introduce the first ASLs followed by the first two CT-ASLs at Atlanta’s international terminal checkpoint last year – the same terminal where Delta, CBP and TSA launched the first fully biometric terminal in the U.S. in 2018. Earlier this year, Delta and TSA launched antimicrobial bins that prevent the growth of a broad spectrum of bacteria for automated screening lanes at five Delta hubs.

“It is a great honor for Hartsfield–Jackson Atlanta International Airport to house the first fully CT-ASL security checkpoint in our south terminal,” said John Selden, General Manager at Hartsfield-Jackson Atlanta International Airport. “As a world-class airport, we are continuously seeking ways to enhance the customer travel experience. We look forward to partnering with Delta and TSA to provide passengers with a more seamless security process.”

*TSA is required to maintain one legacy lane with a traditional, non-automated system for oversized carry-on items.

Airport security infographic

Delta launches interactive travel requirements map to take more stress out of planning your next trip

Delta Air Lines has made this announcement:

  • New tools on Delta.com offer at-a-glance look at travel requirements, COVID testing and additional features to make planning travel easier
  • Latest way Delta is using technology to address customer feedback and lead industry efforts to help customers return to travel

Navigating ever-changing travel requirements can be tricky, but Delta is making it easier to plan and book your next trip by bringing detailed travel requirement information, an updated look at where we fly, and a seamless connection to booking into a single easy-to-use tool on Delta.com.

A new interactive map gives you the power to search, view and click-to-book their desired destination all in one place, giving them full control and a better understanding of current requirements and what to expect upon arrival. This new functionality, powered by Smartvel, allows Delta teams to deliver the best experience possible even before customers return to travel.

The tool gives insight into quarantine and testing requirements, travel forms and paperwork, local health information, local COVID-19 guidelines, and links to necessary forms and applications needed prior to travel. Customers can have confidence in Delta’s industry-leading connectivity to take them where they want to go, and know the airline will prioritize their health and safety throughout the journey.

This intelligent map and search tool aggregates the most updated travel requirements from the U.S. and around the world into an intuitive user interface. Delta is making it easier than ever to quickly find information on travel conditions in your favorite destinations, what you can do to prepare and what you can expect when you land.

The data is carefully curated from national and local government agencies and the International Air Transport Association (IATA) to give customers a comprehensive picture of what they need to know. And several enhancements are already in the works, as we’re currently evaluating how we can provide:

  • Detailed information on negative COVID-19 test result requirements – effortlessly giving insight into what is needed and where you can go to get a COVID test prior to travel
  • Different ways to access to the new travel restrictions map using the Fly Delta App on your phone or tablet in addition to Delta.com – giving you all the critical information you need at your fingertips
  • Personalized pre-flight emails that keep you up to date on the information you need to know about your destination

Technology to take the stress out of travel

At CES, the airline laid out a vision to bring technology front and center in the customer experience to reduce stress and offer a more personalized experience. Since the onset of the pandemic, Delta has used digital solutions to quickly and intelligently address customer pain points brought on by COVID-19, including:

  • Implementing dynamic technology to automatically unblock middle seats for parties of three or more, so customers traveling as a group can sit together, even as we continue to block the sale of middle seats on our aircraft.
  • Expanded self-service technologies like Apple Business Chat – a tool aimed at reducing customer wait times to address issues with their reservation.

Customers tell us they want more simplicity as they manage the challenges imposed by the pandemic across all steps in their journey.

Flying made simple

Delta also want customers to feel confident when booking, knowing they can easily change their travel plans. That’s why we permanently eliminated change fees for U.S. domestic travel, excluding Basic economy fares, beginning in 2021. For any tickets purchased through December 2020, Delta is also waiving change fees for both domestic and international travel.

Delta, Los Angeles International Airport accelerate terminal transformation by 18 months

Delta Air Lines has made this announcement:

Customers can now look forward to the all-new Los Angeles International Airport experience a full 18 months sooner than planned.

Los Angeles Mayor Eric Garcetti joined leaders from Delta and Los Angeles World Airports (LAWA) Thursday to announce the acceleration of the Delta Sky Way terminal modernization project  – a $1.86 billion project to modernize, upgrade and connect Terminals 2, 3, and the Tom Bradley International Terminal that will now be ready in mid-2023.

The announcement came during a “topping out” ceremony Thursday as the final steel beam was secured to complete the central headhouse structure, where Delta’s consolidated check-in lobby, security checkpoint and bag claim facility will be located.

“LAX is a central pillar of our economic strength — part of the connective tissue bringing our city to the rest of the world — and we remain focused on enhancing its infrastructure, strengthening our workforce, and transforming the traveler experience,” said Mayor Garcetti. “Even as we confront the immediate crisis of COVID-19, we are accelerating our work to devise a premier airport where visitors are greeted by reimagined terminals, workers land in good-paying jobs, and the city of the future truly takes off.”

Lower passenger volumes at LAX and throughout the U.S. are allowing for the temporary closure of Terminal 3 and the acceleration of the project, making it possible for the facility to open in mid-2023, instead of late 2024.

“If there’s a silver lining to fewer people flying right now, it’s that we have an opportunity and a team with the know-how to pull the future forward on infrastructure projects like Sky Way at LAX, which will deliver an exceptional experience much faster than planned for our customers and employees,” said Mark Pearson, Delta Vice President – Corporate Real Estate. “This is all possible thanks to the incredible support of LAWA, the City of Los Angeles and our construction partners who are aligned with our vision, and our employees who continue to be nimble in supporting customers throughout each phase of construction.”

Delta’s LAX central headhouse will open in the first quarter of 2022. The facility will also provide connectivity beyond security between Terminals 2 and 3, currently only possible via shuttle bus. The project will provide access to the LAX Automated People Mover, opening in 2023.

Sean Burton, President of Board of Airport Commissioners added: “By working in close partnership and cooperation with Delta Air Lines, Los Angeles World Airports is leveraging opportunities to create efficiencies and deliver this project ahead of schedule by more than a year. “We are grateful to Delta and all our partners who are helping us build world class facilities worthy of our great City.”

“As we reimagine Los Angeles International Airport, the modernization of Terminals 2 and 3 is an example of how we are realizing our goal to be one of the top international airports in the world by creating new facilities and passenger experiences that are modern, streamlined and built on a framework of advanced technology,” said Justin Erbacci, Chief Executive Officer, LAWA. “The new headhouse will be a new front door for Delta Air Lines guests, creating a key linking point for the north terminals and providing easy access to the Automated People Mover train when it begins operations in 2023.”

When completed, the modern LAX facility will offer more security screening capacity, automated security lanes, more gate-area seating and Delta’s largest Delta Sky Club. This is in addition to all the amenities that Delta customers have come to expect at LAX, including the Delta ONE at LAX check-in space and a world-class concession program in partnership with Unibail-Rodamco-Westfield Corporation.

Other key features and benefits include: 

  • A 27-gate complex on Terminals 2 and 3 with a secure connection to Tom Bradley International Terminal, enabling Delta and its global partners to effectively utilize gates in all terminals, while allowing customers to seamlessly traverse between each using convenient corridors, cutting down connecting times by up to 20 minutes
  • A new headhouse with centralized lobby, security screening checkpoint, baggage claim and Delta Sky Club
  • Reconstructed Terminal 3 concourse with new gates and a complete renovation of the 1960s-style satellite building. Terminal 3 will be larger, have more gate and seating space and feature premium retail and dining lineups
  • The largest Delta Sky Club found anywhere featuring an indoor/outdoor double bar, a year-round outdoor Sky Deck, premium showers and more
  • A revamped Delta One check-in experience to speed through check-in, enjoy expedited security lines and more
  • Convenient and contemporary restroom facilities
  • More access to at-seat power in gate areas
  • State-of-the-art finishes that provide a greater sense of space and comfort
  • Modern, intuitive signage
  • Connection to the Automated People Mover train, which is expected to be fully operational in 2023, connecting to the Intermodal Transportation Facility – West, Consolidated Rent-a-Car facility. and ultimately the LA Metro light rail, making it easier for customers to get from across LA to their airport terminal without getting into a car
  • Airfield efficiency, thanks to dual taxi lanes that allow for more streamlined movement of aircraft and on time arrivals

“We’ve built a robust domestic and international network out of Los Angeles that customers have quickly come to rely on,” said Scott Santoro – Delta Vice President – Sales. “We remain committed to offering the destinations and service customers have come to expect from Delta out of L.A. as the Sky Way project continues and our network is poised to be stronger than ever out of LAX as we recover from the pandemic.”

The Delta Sky Way project is part of the $14 billion LAX Modernization Program that will see LAX transformed in advance of the 2028 Olympic and Paralympic Games in Los Angeles, of which Delta is the inaugural founding partner. It is being completed in partnership with LAWA and the City of Los Angeles, and is part of more than $12 billion in airport infrastructure projects that Delta is investing in at several of its key hubs in Atlanta, Los Angeles, New York, Salt Lake City and Seattle.

Delta has also accelerated construction of the $3.9 billion transformation of its New York – LaGuardia hub with an anticipated new completion by the end of 2025 – six months ahead of schedule. Meanwhile, the new Salt Lake City Airport that opened in September of this year will see projects including airfield pavement work and remaining gates at concourses A and B completed by mid-2024 – a full year ahead of schedule.

Photo captions: At top, a gigantic steel beam is hoisted and secured into place, marking the completion of Phase 1 of the LAX Sky Way project. Below, Los Angeles Mayor Eric Garcetti signs the beam. The other two images are renderings showing the completed project.