Category Archives: WestJet

WestJet to drop service to Mexico City

WestJet Airlines Boeing 737-7CT WL C-FWSK (msn 36420) JFK (Fred Freketic). Image: 942060.

WestJet will end service to Mexico City on October 27, 2018. The airline operates to MEX from both Calgary and Vancouver.

The route is served with Boeing 737-700 aircraft according to Airline Route.

Top Copyright Photo (all other by WestJet): WestJet Airlines Boeing 737-7CT WL C-FWSK (msn 36420) JFK (Fred Freketic). Image: 942060.

WestJet aircraft slide show:



WestJet becomes first Canadian airline to launch an AI Chatbot

WestJet today is offering its guests more convenience with the launch of the first ever artificial intelligence (AI) powered chatbot from a Canadian airline.


The chatbot, named Juliet, is available in English and French through Facebook Messenger, and enables travellers to easily manage many aspects of their trip including destination inspiration and discovery, flight booking and day-of travel information. To chat with Juliet, please visit:

“Juliet is the first of many ways WestJet will be raising the bar using digital to improve the guest experience, and make the travel journey easier and more enjoyable,” said Alfredo C. Tan, WestJet Chief Digital and Innovation Officer. “A majority of internet users are already using a messenger platform, including Facebook Messenger. Launching Juliet gives even more access to quick, simple support on a platform that a majority of our guests already have at hand.”

Juliet, named after one of WestJet’s original aircraft, uses reinforcement learning allowing the chatbot to learn the way humans do, with a combination of instruction, examples, and experience, leading to better responses over time. WestJet will continue to add more functionality, features and capabilities to Juliet including availability on different platforms and voice interaction.

Photo: WestJet.

WestJet to maintain Edmonton – Las Vegas nonstop flights

WestJet Airlines Boeing 737-76N WL C-GWSH (msn 29886) LAS (Jay Selman). Image: 403427.

WestJet today announced that it will maintain nonstop service between Edmonton and Las Vegas with four weekly flights starting October 11, 2018. Flights will operate Mondays, Thursdays, Fridays and Sundays.

Route Frequency Departing Arriving Effective
Edmonton – Las Vegas Four weekly 8:30 a.m. 10:30 a.m. October 11, 2018*
Las Vegas – Edmonton Four weekly 11:20 a.m. 3:20 p.m. October 11, 2018*
*January 6, 2019 through March 31, 2019, the Sunday flights will operate a 6:15 p.m. departure from Edmonton and an 8:16 p.m. Las Vegas arrival and a 12 p.m. Las Vegas departure and a 4:09 p.m. Edmonton arrival.

The WestJet Group of Companies has the most international flights to Las Vegas, where both WestJet and Swoop will fly a combined 71 weekly flights from Edmonton, Vancouver, Abbotsford, Calgary, Regina, Saskatoon, Winnipeg, Hamilton and Toronto this winter.

WestJet flies to 27 destinations from Edmonton – the most of any airline, with 56 average daily flights, linking the city with global markets such as London, England and Cancun, Mexico.

Copyright Photo: WestJet Airlines Boeing 737-76N WL C-GWSH (msn 29886) LAS (Jay Selman). Image: 403427.

WestJet aircraft slide show:


WestJet adds Calgary – Montego Bay flights and more flights from YYC

Delivered on November 9, 2017

WestJet, the airline offering more flights to more destinations from Calgary than any other, will offer guests a new route to escape the cold this winter when the airline starts twice-weekly, nonstop service between Calgary International Airport (YYC) and Sangster International Airport (MBJ) in Montego Bay, Jamaica. The service begins on November 3, 2018.

The new route is part of WestJet’s seasonal schedule for winter 2018/2019, which includes more flights from Calgary to domestic, transborder, international and sun destinations including Maui, Phoenix, Las Vegas, Orlando, Huatulco, Puerto Vallarta and Belize, among others.

Route Frequency Departing Arriving Effective
Calgary – Montego Bay Twice weekly 9:30 a.m. 4:44 p.m. Nov. 3, 2018*
Montego Bay – Calgary Twice weekly 1:20 p.m. 7:20 p.m. Nov. 3, 2018*
*Once weekly effective November 3, 2018 moving to twice weekly, January 6, 2019.


WestJet will also increase service on the following routes from Calgary:

  • Calgary-Nanaimo, from two times daily to three times daily or 21 weekly flights.
  • Calgary-Kamloops, from two times daily to three times daily or 21 weekly flights.
  • Calgary-Kelowna, from seven times daily to nine times daily each business day, or 59 weekly flights – more than any other carrier.
  • Calgary-Fort St. John will double service from once daily to twice daily.
  • Calgary-Grand Prairie, from four times daily to five times daily each business day.
  • Calgary-Yellowknife will double service from once daily to twice daily.
  • Calgary-Regina, from six daily flights to seven daily flights or 49 weekly.
  • Calgary-Saskatoon, from six daily flights to eight daily flights each business day.
  • Calgary-Maui, from four weekly flights to seven weekly flights.
  • Calgary-Phoenix, from 20 to 21 times weekly or three times daily.
  • Calgary-Las Vegas, from 19 to 20 times weekly.
  • Calgary-Orlando, from five to seven times weekly.
  • Calgary-Cancun, from 16 to 20 times weekly.
  • Calgary-Cabo San Lucas, from eight weekly flights to 10 weekly flights.
  • Calgary-Huatulco, from two weekly flights to three weekly flights.
  • Calgary-Mazatlan, from three weekly to four weekly.
  • Calgary-Puerto Vallarta, from 14 to 19 times weekly.
  • Calgary-Ixtapa/Zihuantanejo, from four weekly to five times weekly.
  • Calgary-Belize, from one to two times weekly.
  • Calgary-Nashville seasonal route ending will now be November 26, 2018 and will resume on March 1, 2019.
  • Extension of existing summer service on WestJet Link through the winter between Calgaryand Cranbrook, Lethbridge, Medicine Hat, Lloydminster and Prince George.

Other highlights of WestJet’s 2018/2019 winter schedule include:

  • New nonstop weekly service between Saskatoon and Orlando.
  • An additional daily flight from Vancouver to Nanaimo.
  • An increase of one daily flight from Edmonton to Kelowna for a total of seven flights a day each business day.
  • Edmonton-Los Angeles, from six weekly flights to seven weekly flights.
  • Edmonton-Orlando from once weekly to twice weekly.
  • Edmonton-Cabo San Lucas from once weekly to twice weekly.
  • Toronto-Las Vegas, from 14 weekly flights to 15 weekly.
  • Toronto-Fort Lauderdale from 12 weekly flights to 16 weekly.
  • Toronto-Orlando, from 15 weekly to 18 times weekly.
  • Toronto-Tampa, from seven weekly to eight times weekly.
  • Toronto-Kingston, Jamaica, from two to three times weekly.
  • Toronto-Grand Cayman, from two weekly flight to three times weekly.
  • Toronto-Nassau, from nine weekly flights to 12 weekly flights.
  • Toronto-Turks and Caicos, from two weekly flights to four times weekly.
  • Toronto-San Juan, from one weekly flight to two times weekly.
  • Toronto-St. Maarten will operate four times weekly.
  • Toronto-London (ON), from 14 weekly flights to 21 weekly flights or three times daily.

This winter, WestJet will operate an average of 701 daily flights to 96 destinations including 39 in Canada, 22 in the United States, 34 in Mexico, the Caribbean and Central America, and one in Europe.

Copyright Photo: WestJet Airlines Boeing 737-8 MAX 8 C-GRAX (msn 60513) LGW (Antony J. Best). Image: 942327.

WestJet aircraft slide show:

WestJet Group to carry a record breaking number of passengers today


The WestJet Group of Companies today set a company record for guests flown in a single day, flying an estimated 80,219 guests across its expanding network. This surpasses the previous record of 79,961 set on December 22, 2017.

“The WestJet Group continues to grow our guest numbers as our strategic plan is executed,” said Ed Sims, WestJet President and CEO. “We continue to expand our connectivity while providing more choice for Canadian travellers. Thank you to our 13,000 WestJetters for their part in our success and thank you to our guests for choosing WestJet, WestJet Encore, WestJet Link and Swoop for their summer travel plans.”

Photo: WestJet.

WestJet announces Calgary service to Terrace, B.C.

WestJet Encore Bombardier DHC-8-402 (Q400) C-FWEZ (msn 4483) YVR (Brandon Farris). Image: 931590.

WestJet has announced new twice-weekly, nonstop service between Calgary and Terrace, B.C., effective September 4, 2018. This new route brings the number of nonstop destinations WestJet serves from Calgary to 63, more than any other airline.

Operated by WestJet Encore using Bombardier Q400 aircraft, the additional service will benefit the entire northwest region of the province which continues to be economically strong due to investment in forestry, mining, smelting, hydroelectricity, liquefied natural gas and infrastructure projects in the KitimatTerrace industrial corridor.

WestJet Encore also operates twice-daily service to Vancouver. Both routes provide the opportunity to conveniently connect to and from Honolulu, Maui, Kauai and Kona, Las Vegas, Phoenix, Cancun, Puerto Vallarta, Cabo and Mazatlan in addition to connecting to the remainder of WestJet’s extensive domestic, transborder and international network.

Details of WestJet Encore’s new twice-weekly, non-stop service between Calgary and Terrace, are:






Calgary – Terrace

Twice weekly

9:30 p.m.

10:50 p.m.

September 4, 2018

Terrace – Calgary

Twice weekly

6:30 a.m.

9:35 a.m.

September 5, 2018

Top Copyright Photo (all others by WestJet): WestJet Encore Bombardier DHC-8-402 (Q400) C-FWEZ (msn 4483) YVR (Brandon Farris). Image: 931590.

WestJet Encore aircraft slide show:


WestJet statement on cabin crew certification

WestJet issued this statement concerning the selection of a bargaining agent for its cabin crew members:


At approximately 2:30 p.m. on July 31, 2018, WestJet received an interim certification order from the Canadian Industrial Relations Board confirming the Canadian Union of Public Employees (CUPE) as the certified bargaining agent for WestJet cabin crew members.

The interim certification order does not include members of Encore or Swoop cabin crew within the scope of the bargaining unit.

“We are disappointed by this outcome but respect the rights of our employees to choose their representation,” said Ed Sims, WestJet President and CEO. “We now shift our focus to working effectively with CUPE in the interest of success for WestJet as a whole.”

The interim nature of the order allows WestJet to make submissions by August 10, 2018 on the exclusion of certain positions from the scope of the bargaining unit.

Images: WestJet.