Category Archives: British Airways

British Airways warns its employees of layoffs, will park large amount of airplanes

British Airways CEO Alex Cruz has warned its employees that “jobs will be lost” due to the coronavirus outbreak.

“As a result, we are suspending routes and will be parking aircraft in a way that we have never had to before. Please do not underestimate the seriousness of this for our company.”

Read the full memo via Lewis Goodall who published the memo on social media.

In other news, BA has introduced flexible changes for anyone due to travel up to May 31, 2020. Visit for more information about your options.

British Airways aircraft photo gallery:

British Airways trials autonomous mobility devices

British Airways has made this announcement:

  • British Airways trials state-of-the-art, fully autonomous vehicles at JFK Airport to help customers navigate the airport terminal freely and independently
  • Autonomous devices are the latest innovation to complement the airline’s investment in customer service, including the introduction of a specialist accessibility team
  • British Airways aims to be the airline of choice for customers requiring additional assistance; Chairman and CEO Alex Cruz recently signed The Valuable 500 pledge

British Airways has become the first airline to trial fully autonomous, electric mobility devices in North America as it continues its journey to become the airline of choice for customers with both hidden and visible disabilities.

Almost half a million customers who require additional assistance fly with British Airways each year and with this number due to rise by 10 per cent by 2021 the airline is exploring new ways to offer a seamless travel experience, including trialling self-driving, self-navigating, electric vehicles from Japanese technology firm, WHILL.


The devices, which were exclusively trialled by British Airways customers at New York’s JFK Airport, are equipped with anti-collision technology and allow customers to set their preferred destination anywhere within the airport. The vehicle safely navigates the terminal without the need for assistance from travel companions or the airport support team, currently responsible for escorting customers from check-in directly to the boarding gate.

Offering additional independence for customers who are unable to walk long distances but may not have their own wheelchair, the autonomous mobility devices give customers the freedom to explore the airport at their leisure, changing destination as many times as they like on their way to the boarding gate. Once they reach the gate, the customer alights and the device will self-drive back to the docking station ready for the next customer.

“Over the next few months we will be collaborating on a further trial at our busy home hub at Heathrow Terminal 5 to gather more feedback and explore the introduction of this technology alongside our team of customer service professionals to provide a truly seamless and accessible airport experience. I’m excited about the future of inclusive innovation to support the accelerating demand for accessible air travel.”

British Airways has invested in a number of initiatives to encourage more customers with disabilities to travel. The airline has seen customer satisfaction more than double for travellers with accessibility needs following the creation of a specialist acessibility team to support them before, during and after their journey as part of its £6.5 billion investment programme for customers.



British Airways strives to remove a quarter of a billion single-use plastic from flights by the end of 2020

British Airways has announced a new target to remove more than 700 tons of single-use plastic on board its flights in 2020, amounting to more than a quarter of a billion individual items of plastic and equivalent to more than 30,000 suitcases full of single-use plastic*, even more than the number of bags customers check in with the airline at Heathrow on an average day.

The airline has already rolled out initiatives to remove 25 million individual items of single-use plastic on board each year, equivalent to 90 tonnes, and has now set itself an ambitious target to increase this by more than 700%.

British Airways has been working closely with its suppliers to identify alternatives to single-use plastic items, and this year it will replace as many as possible with recyclable or re-usable items or items from sustainable sources. To date, the airline has achieved the following plastic reductions:

  • Swapped plastic stirrers with bamboo alternatives
  • Reduced plastic packaging on Club World amenity kits
  • Swapped plastic wrapping for all bedding and blankets for paper wrapping (currently being rolled out across all cabins)
  • Removed plastic wrapping on headsets and instead placed these inside paper charity envelopes in World Traveller cabins
  • Water bottles on board are made from 50% recycled plastic
  • Removed inflight retail plastic bags

The target also includes finding alternatives to single-use plastic cutlery, tumblers, cups, toothpicks and butter packaging on board. The airline described the process of making these changes as complex, with a significant amount of research required to ensure that the alternative products sourced are credibly sustainable, offer the same hygiene levels as their plastic counterparts and do not outweigh the items they replace.

Kate Tanner, British Airways’ Customer Experience Manager said:

“Our customers have told us that they want to see these changes and we’re pleased to have made real strides in our journey to becoming more sustainable. We’ve spent a long time researching how to make sustainable changes without causing environmental impact elsewhere. For instance, we are looking at the amount of water and detergent needed to wash metal cutlery and how often it needs to be replaced versus using plastic or bamboo cutlery.

“We’ve looked at how we ensure blankets and other items can be kept clean without a plastic covering and the lifespan of all the new items compared to the existing ones. Some potential replacement options may be heavier, which would then have an impact on the weight of the aircraft and therefore on our emissions, so we must ensure we are making the right choices on all replacements.”

The airline has a team of more than 170 War on Waste cabin crew champions who promote best practice among crew and identify potential new initiatives to improve waste reduction and recycling practices on board. British Airways says it now expects its suppliers to offer sustainable alternatives as standard and will be making continual changes to its onboard products as they become available.

To mark the new target British Airways commissioned eco-artist Sarah Turner to create a giant suitcase made from a thousand pieces of waste plastic, including 160 spoons, more than a dozen plastic stirrers, drinks lids, plastic wrap, bubble wrap, catering dishes and covers and bottles. The sculpture, which represents the 30,000 suitcases worth of plastic waste being removed, is currently on display at British Airways’ Headquarters near Heathrow.



British Airways is committed to reducing its environmental impact. In October 2019, the airline committed to achieving net zero carbon emissions by 2050.  From January this year, British Airways began offsetting carbon emissions on all its flights within the UK and is investing heavily in new, more fuel-efficient aircraft and in the development of sustainable aviation fuels.


  • *Figure based on suitcases weighing 23kg.
  • The target of removing upwards of 700 tonnes of single-use plastic equates to more than 30,000 suitcases (23kg) – more than the combined weight of all baggage checked in with British Airways at London Heathrow each day.

More information on British Airways’ sustainability plan can be found here.

British Airways increases spring frequencies to popular destinations

Cape Town Sunset Panorama

British Airways is adding more flights to some of its most popular destinations in the US and South Africa from April*.

The airline will be increasing its services from Heathrow to Miami, Seattle and Cape Town, offering those customers who want to travel during the busy spring period more flexibility.

British Airways recently announced that it would be increasing services next  winter from Gatwick to Cape Town, St Lucia and Cancun. The airline will also be launching six new European routes starting from July from Heathrow to Greece, Italy, Kosovo, Montenegro and Turkey.

*Increased services will vary by destination and may be subject to change:

·       Cape Town will increase by three services a week From March 30 until April 19

·       Seattle will increase by a daily service from May 1 until May 31

·       Miami will increase by a daily service from April 1 until May 31

British Airways to code share with Royal Air Maroc

British Airways and Royal Air Maroc have announced a new codeshare agreement which will open up new routes across Morocco including Casablanca and Agadir.  It will also give customers more flight flexibility between London Heathrow and Marrakesh.

Customers will be able to book from February 13, 2020 when the new agreement takes effect and codeshare flights will operate from February 20, 2020, prior to the Moroccan airline’s joining of the oneworld alliance on April 1, 2020.

British Airways’ first African codeshare will give its customers more choice of services between Heathrow and Marrakesh. As well as daily access to Royal Air Maroc’s hub in Casablanca, which is not currently served directly by British Airways.

Casablanca also serves as the perfect hub for connections onto other Royal Air Maroc destinations, including Abidjan in the Ivory Coast, Freetown in Sierra Leone and Agadir in Morocco.

British Airways’ customers will be eligible for access to Royal Air Maroc’s airport lounges when flying in premium cabins of Royal Air Maroc’s, bearing British Airways code and the same will apply to Royal Air Maroc’s customers flying in a premium cabin of British Airways codeshare flights at British Airways airport lounges.

Royal Air Maroc aircraft photo gallery:

British Airways to increase flights to winter sun spots from London Gatwick

British Airways customers travelling to hot-spots St Lucia, Cape Town and Cancun from London Gatwick will have even more flights to choose from next winter.

British Airways is set to be the only airline with a regular multi-weekly scheduled service between the UK and St Lucia, following Virgin Atlantic’s decision to stop serving the route after  June 8, 2020.

Ocean view with mountains in Saint Lucia. Overlooking a balcony at the Grand Piton.

Customers will now be able to choose from nine flights per week – two more than the daily flight British Airways flew last winter to the paradise island and matching the number of flights available to travellers over the Summer.

The additional flights will take off on Wednesdays and Saturdays, coinciding with popular travel days and enabling holidaymakers to make the most of their time off.

Customers traveling to Cancun from December 6, 2020 will also be able to make the most of an extra weekly service to the Mexican holiday capital departing on Sundays, taking the number of weekly flights up to six.

From January 10, 2021, there will also be two extra flights a week from London Gatwick to the ever-popular Cape Town, which enjoys beautifully warm temperatures for the first three months of the year.  The new services will mean that customers can choose from 19 flights a week to Cape Town from London to suit their schedule, with the outbound and return flights overnight to maximize time in South Africa, alongside 14 to Johannesburg, again overnight both ways, and three to Durban.

British Airways flies to more than 70 destinations from London Gatwick, offering a variety of routes to suit both business and leisure travellers. As always, members of the British Airways Executive Club  can earn Avios on their British Airways booking.  Avios can be spent on Reward flights, upgrades, hotels, car rental and cutting the cost of a flight. When using Avios part payment, customers can pick from a range of savings by destination and cabin and they still collect Avios and Tier Points on their bookings.

British Airways aircraft photo gallery (Airbus):

British Airways to launch a summer route between London Heathrow and Newquay

British Airways has issued this statement:

Newquay, United Kingdom

British Airways is launching a summer route between London Heathrow and Newquay, creating the only direct route to Heathrow.  This adds to the new routes the airline has already announced for summer 2020 to Greece, Italy, Kosovo, Montenegro and Turkey.


  • Flights will operate five days a week on Monday, Thursday, Friday, Saturday and Sunday from 2 July to 7 September 2020.


Day Sector Departure Arrival Sector Departure Arrival
Monday & Friday LHR-NQY (BA1350) 18.05 19.15 NQY-LHR (BA1351) 20.15 21.25
Thursday LHR-NQY (BA1350) 07.00 08.10 NQY-LHR (BA1351) 09.10 10.20
Saturday LHR-NQY (BA1350) 06.40 07.50 NQY-LHR (BA1351) 09.55 11.05
Sunday LHR-NQY (BA1350) 19.10 20.20 NQY-LHR (BA1351) 21.25 22.35