Category Archives: Southwest Airlines

Southwest bolsters the Southwest Promise by keeping middle seats open for fall travel

Southwest Airlines today renewed its ongoing commitment to supporting the well-being and comfort of its Customers and Employees by announcing that the carrier will continue limiting the amount of seats sold on every flight to allow middle seats to remain open through Nov. 30, 2020. Additionally, as part of The Southwest Promise, the airline requires face masks to be worn at all times, has implemented physical distancing measures in airports and onboard aircraft, and maintains a stringent cleaning schedule of its facilities and aircraft throughout each day.

“As we transition into autumn and the upcoming Thanksgiving holiday season, we want Southwest Customers to have the confidence of knowing that middle seats will remain open through Nov. 30 to accommodate their fall travel plans,” said Ryan Green, Southwest’s Senior Vice President and Chief Marketing Officer. “Southwest has been operating flights with middle seats open throughout the summer and has added thousands of flights to in-demand destinations to provide extra seats for on-board physical distancing and added comfort.”

As always, Southwest Customers may choose their own seats. In Southwest’s open seating environment, families, or those traveling together, may still sit together and occupy a middle seat for their convenience. Previously, middle seats were open through Oct. 31, 2020.

The Southwest Promise: A Multi-Layered Approach to Cleaning and Comfort

In addition to keeping middle seats open this fall, Southwest continues supporting the comfort and well-being of Customers and Employees by executing a multi-layered approach to cleaning and physical distancing.

Prior to Travel:

Face Coverings Required: All Southwest Customers and Employees over the age of two are required to wear a covering over their mouth and nose throughout the travel journey. If a Customer does not have a face covering, the Southwest Team will have face masks available at the airport and onboard our aircraft to ensure compliance with the policy.

Customer Health Declaration: Customers are required to acknowledge an awareness of the carrier’s face covering policy and confirm they do not have symptoms of COVID-19 and have not been diagnosed with, or exposed to, COVID-19 in the 14 days prior to travel. They also are required to confirm they do not have a fever when they travel. The declaration appears during the online check-in process via the Southwest app,, the carrier’s mobile website,, and airport kiosks.

In the Airports:

Airport Cleaning: Southwest is cleaning ticket counters, gates, kiosks, and baggage claim areas multiple times per day. Additionally, the airline is utilizing electrostatic sprayers to apply a disinfectant to Southwest’s airport areas at least once per week.

Physical Distancing in Airports: Southwest is now boarding in smaller groups of 10 to allow for distancing and queuing only on one side of boarding poles in the gate areas. Additionally, new airport signage and floor markers highlight and encourage proper distances throughout the boarding areas. Southwest also has installed Plexiglas® at ticketing and gate counters and baggage service offices to provide more protection during in-person transactions and interactions between Employees and Customers.

Don’t Forget Your Hands: Hand sanitizer is available at check-in kiosks, ticket counters, and gates.

Onboard our Aircraft:

HEPA Filters: Every aircraft is equipped with a sophisticated air recirculation system that introduces fresh outside air into the cabin while inflight, resulting in a complete exchange of cabin air every two to three minutes. Southwest uses HEPA filters onboard that remove 99.97% of airborne particles*—similar to the technology found in hospitals (*measuring 0.3 micrometers or greater in diameter passing through the filter).

Enhanced Overnight Aircraft Cleaning: Southwest deep cleans each plane from nose to tail for nearly six to seven labor hours every night, including all high-touch surfaces such as seat belt buckles, tray tables, air vents, arm rests, galleys, and lavatories.

Electrostatic Aircraft Spraying: Both an electrostatic disinfectant and an anti-microbial spray are applied on every surface of the aircraft, killing viruses on contact and, then, forming an anti-microbial coating, or shield, for 30 days.

Cleaning Before Every Flight: Sani-Cide EX3, a broad-spectrum disinfectant, is used to clean all onboard lavatories and every tray table before every flight. Additionally, cleaning wipes are available for Customers onboard, upon request.

Southwest is finally coming to Miami and Palm Springs

Southwest Airlines made this announcement:

Southwest Airlines today announced plans to bring its Customers two new destinations later this year by initiating service year-round to both Miami International Airport (MIA), and Palm Springs International Airport (PSP), subject to requisite government approvals.

Southwest Airlines Chairman and CEO Gary Kelly shared news of the additional service points on the carrier’s route map in a weekly video message to the Company’s Employees:

Each airport fits our route system exceptionally well. Palm Springs is a great California destination. Southwest has long carried more Customers to, from, and within the Golden State than any other airline.

Just as we serve multiple airports in metro areas across the country, South Florida is ripe for another. Miami will complement, and augment, existing South Florida service we have in Fort Lauderdale/Hollywood and West Palm Beach. Miami already sees some Southwest aircraft on a weekly basis as part of our maintenance program, so adding an ability for our Customers to travel there with us is a win.

Southwest to cut around 40% of its schedule in October

Southwest Airlines is planning to cut around 40 percent of its flight schedule in October.

This will translate to around 35,000 fewer flights due to a decrease in flying demand due to the on-going COVID-19 pandemic.

At this time, Southwest is not planning any employee furloughs.

World COVID-19 10 top hot spots. Source: John Hopkins.

Southwest Airlines dials back cabin cleaning as number of flights increase

Southwest Airlines is reducing the amount of aircraft cleaning between flights due to an increased schedule.

From the Dallas Morning News:

Southwest Airlines dials back cabin cleaning as number of flights increase


Southwest reports a second quarter net loss of $915 million as bookings soften

Southwest Airlines Company today reported its second quarter 2020 results:

  • Second quarter net loss of $915 million and $1.63 net loss per diluted share
  • Excluding special items1, net loss of $1.5 billion and $2.67 net loss per diluted share
  • Second quarter operating revenues of $1.0 billion, down 82.9 percent year-over-year
  • Ended second quarter with liquidity of $15.5 billion, well in excess of debt outstanding

Gary C. Kelly, Chairman of the Board and Chief Executive Officer, stated, “As our Nation continues to battle the COVID-19 pandemic, demand for air travel remains weak, which was the driver of our second quarter net loss of approximately $1.5 billion, excluding special items. We were encouraged by improvements in May and June leisure passenger traffic trends, compared with March and April; however, the improving trends in revenue and bookings have recently stalled in July with the rise in COVID-19 cases. We expect air travel demand to remain depressed until a vaccine or therapeutics are available to combat the infection and spread of COVID-19. We will adjust our flight schedule aggressively and frequently in response to this volatile demand environment. I am incredibly proud of our Employees for their superb planning and cost management, swift actions to bolster liquidity, quick adaptation of our route network, and outstanding Customer Service. Our top priority is the safety and health of our People and our Customers.

“During second quarter 2020, we restructured our route network and launched the Southwest Promise—added additional cleaning practices throughout our operation; modified procedures to support physical-distancing; required Passengers and Customer-facing Employees to wear face masks or face coverings; and implemented additional policies and procedures for our Employees to protect themselves and safely transport our Customers. As part of our Promise, we are limiting seats sold on each flight through at least October 2020 to allow for middle seats to remain open to allow for physical-distancing onboard our aircraft. Customer feedback has been very positive.

“We have strong liquidity, with cash and short-term investments of $14.5 billion as of June 30, 2020; the only investment-grade credit rating in the U.S. airline industry by all three agencies; and unencumbered assets of $12 billion, including $10 billion in aircraft. We remain diligent in meticulously managing our cash burn. Since March, we have reduced annual 2020 spending by more than $7 billion compared with original plans. Average core cash burn2 decreased by nearly half during second quarter 2020, from approximately $900 million in April, or $30 millionper day, to approximately $500 million in June, or $16 million per day, resulting in second quarter 2020 average core cash burn of $23 millionper day, primarily due to strengthening revenue trends. Our average core cash burn in July 2020 is currently estimated to be approximately $18 million per day, higher than June as a result of weakening revenue trends. Due to the reversal in trends, we are re-evaluating our August and September 2020 capacity plans in an effort to improve our third quarter 2020 average daily core cash burn, which is currently estimated to be in line with second quarter 2020 of $23 million per day. We are laser-focused on returning to break-even cash flow, and we will continue exploring opportunities for further cost efficiencies.

“We are grateful for the Payroll Support Program (PSP) proceeds we received from the U.S. Treasury under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), which has helped to protect jobs for our more than 60,000 Southwest Employees. During second quarter 2020, we introduced voluntary extended emergency time off and separation programs with the goal of aligning staffing to reduced flight schedules to avoid involuntary furloughs and layoffs. Employees had until July 15th to elect to participate in these voluntary programs, and I am proud to share that, combined, approximately 16,900 Employees volunteered for these programs, representing nearly 27 percent of our workforce. The benefits of these programs are expected to result in more than $400 million in lower salaries, wages, and benefits costs in fourth quarter 2020, alone. In addition, the emergency time off element provides the Company flexibility to adjust to increased demand. For those Employees that elected these programs, I am immensely grateful for their outstanding support of and service to our great Company. Based on the strong take rates from these voluntary programs, currently, we do not intend to pursue furloughs and layoffs, or pay and benefits cuts, through yearend; however, we will continue to plan for multiple weak scenarios and maintain our preparedness.

“In a time where much is uncertain, I am even more grateful for the position of strength that Southwest Employees have built over the last five decades. Our founder, Herb Kelleher, always reminded us: we manage, in good times, so that all of us will be protected from bad times; that is why keeping costs low and spirits high, at all times, is so very important. By living Herb’s basic credo, we entered this crisis prepared with the U.S. airline industry’s strongest balance sheet and most successful business model. While the impact of this pandemic is unprecedented, we believe that demand for air travel will rebound, and we fully intend to be ready and well-positioned when it does.”

Revenue Results and Outlook

The Company’s second quarter 2020 total operating revenues decreased 82.9 percent, year-over-year, to $1.0 billion, as a result of continued negative impacts to passenger demand and bookings due to the pandemic. Second quarter 2020 operating revenue per available seat mile (RASM, or unit revenues) was 5.63 cents, a decrease of 61.9 percent, driven by a load factor decrease of 55.0 points and a passenger revenue yield decrease of 21.1 percent, all year-over-year.

Beginning in early May 2020, the Company saw a modest improvement in passenger demand, bookings, and trip cancellation trends, resulting in net positive bookings where new passenger bookings outpaced trip cancellations. This represented a reversal in the net negative booking trends experienced during the majority of March and April 2020, when trip cancellations outpaced new passenger bookings. The Company continued to experience net positive bookings for the remainder of second quarter 2020 and July to date.

The Company’s April 2020 operating revenues decreased 91.8 percent, year-over-year; available seat miles (ASMs, or capacity) decreased 58.3 percent, year-over-year; and load factor was 7.8 percent. The Company’s May 2020 operating revenues decreased 84.7 percent, year-over-year; capacity decreased 63.8 percent, year-over-year; and load factor was 29.9 percent. The Company’s June 2020 operating revenues decreased 73.3 percent, year-over-year; capacity decreased 43.6 percent, year-over-year; and load factor was 49.5 percent.

Thus far in July 2020, bookings for all months have softened; trip cancellations have increased modestly; and the rate of sequential monthly improvement for July revenue trends has slowed. The Company’s July 2020 operating revenues are currently estimated to decrease, year-over-year, in the range of 70 to 75 percent; capacity is estimated to decrease approximately 30 percent, year-over-year; and load factor is estimated to be in the range of 40 to 45 percent. The Company’s August 2020 operating revenues are currently estimated to decrease, year-over-year, in the range of 70 to 80 percent; capacity is estimated to decrease approximately 20 percent, year-over-year; and load factor is estimated to be in the range of 30 to 40 percent.

The Company continued to make progress on its global distribution system (GDS) launch during second quarter 2020, now at industry-standard participation, including Airline Reporting Corporation (ARC) ticketing and settlement, with Travelport’s GDS platforms: Apollo, Worldspan, and Galileo. The Company expects to launch its fourth industry-standard GDS platform with Amadeus by yearend. The Company’s enhancement of its GDS channel strategy complements its expansion of direct connect via Airline Tariff Publishing Company’s (ATPCO) New Distribution Capability (NDC) Exchange and SWABIZ® options with the goal of distributing its everyday low fares to more business travelers through their preferred channel. The Company has been exploring an industry-standard GDS relationship with Sabre, but has been unable to reach an agreement, and has provided Sabre notice of termination of its current basic booking request (BBR) agreement at the end of 2020.

Cost Performance and Outlook

Second quarter 2020 total operating expenses decreased 56.8 percent, year-over-year, to $2.1 billion. Total operating expenses per available seat mile (CASM, or unit costs) decreased 3.4 percent, compared with second quarter 2019.

Second quarter 2020 economic fuel costs1 were $1.33 per gallon and included $24 million, or $.12 per gallon, in premium expense and no cash settlements from fuel derivative contracts, compared with $2.13 per gallon in second quarter 2019, which included $28 million, or $.05per gallon, in premium expense and $.06 per gallon in favorable cash settlements from fuel derivative contracts. Market fuel prices have increased since the end of first quarter 2020, but are still favorable compared with last year, and resulted in an approximate $153 millionreduction in second quarter 2020 fuel and oil expense compared with original market fuel price projections in January 2020. The Company continued to operate fewer of its oldest, least fuel-efficient Boeing 737-700 aircraft as a result of capacity cuts due to the pandemic which, combined with lower load factors, resulted in a year-over-year improvement of 14.5 percent in ASMs per gallon (fuel efficiency) in second quarter 2020.

Based on the Company’s existing fuel derivative contracts and market prices as of July 16, 2020, third quarter 2020 economic fuel costs are estimated to be in the range of $1.20 to $1.30 per gallon3, including $24 million, or $.07 per gallon, in premium expense and no cash settlements from fuel derivative contracts, compared with $2.07 per gallon in third quarter 2019, which included $20 million, or $.04 per gallon, in premium expense and no cash settlements from fuel derivative contracts. As of July 16, 2020, the fair market value of the Company’s fuel derivative contracts for the remainder of 2020 was an asset of approximately $1 million, and the fair market value of the fuel hedge portfolio settling in 2021 and beyond was an asset of approximately $109 million. Additional information regarding the Company’s fuel derivative contracts is included in the accompanying tables.

Excluding fuel and oil expense, second quarter 2020 operating expenses decreased 50.6 percent, compared with second quarter 2019. The Company’s second quarter 2020 results included a special item related to the $1.1 billion benefit of PSP proceeds recognized during the quarter. The Company expects to recognize an additional $1.2 billion benefit of PSP proceeds as a third quarter 2020 special item.The Company’s second quarter 2020 results also included a special item related to the costs for Employees who accepted the Company’s offer in second quarter 2020 to participate inits voluntary separation program. In accordance with the accounting guidance in ASC Topic 712 (Compensation — Nonretirement Postemployment Benefits), the Company accrued a charge related to such special termination benefits of $307 million during second quarter 2020, all of which will be paid out in subsequent periods to these Employees. The Company estimates an additional charge of approximately $540 million in third quarter 2020 for the Employees who completed their election in July 2020 to participate in the voluntary separation program. The Company also estimates a charge of more than $800 million in third quarter 2020 associated with its voluntary extended emergency time off program, upon final approval of Employee elections. Approximately 16,900 Employees have elected to participate in these voluntary programs: approximately 4,400 have elected the voluntary separation program and will be leaving the Company, and approximately 12,500 have elected the voluntary extended emergency time off program. The Company estimates nearly half of cash payments related to its voluntary separation program will be made during 2020, with payments for some Pilots occurring over a period up to five years based on the terms of the program. These programs allow the Company to reduce its fixed cost structure in the near-term, while maintaining the ability to adjust to a recovery in travel demand. Also treated as a special item in the Company’s second quarter 2020 results was a $222 million gain recognized in other operating expenses from sale-leaseback transactions for 10 of the Company’s 737-800 aircraft and 10 of the Company’s 737 MAX 8 (MAX) aircraft.

Excluding fuel and oil expense and special items, second quarter 2020 operating expenses decreased 24.2 percent, compared with second quarter 2019. No profitsharing expense was accrued in second quarter 2020 due to the Company’s net loss, compared with a profitsharing accrual of $170 million in second quarter 2019. Excluding fuel and oil expense, special items, and prior year profitsharing expense, second quarter 2020 operating expenses decreased 20.7 percent year-over-year. The significant year-over-year decrease was driven primarily by the decrease in variable, flight-driven expenses, such as salaries, wages, and benefits; maintenance expense; and landing fees; combined with the Company’s continued focus on eliminating non-essential spending and managing cash burn. On a unit basis, second quarter 2020 operating expenses, excluding fuel and oil expense, special items, and profitsharing expense, increased 77.3 percent, year-over-year, driven primarily by the significant reduction in capacity. Third quarter 2020 operating expenses, excluding fuel and oil expense, special items, and profitsharing expense, are expected to decrease in the range of 10 to 20 percent, year-over-year, representing a modest sequential increase in third quarter 2020 operating expenses compared with second quarter 2020 operating expenses, relative to the sequential increase in third quarter 2020 capacity compared with second quarter 2020 capacity4. The Company remains intensely focused on managing its operating costs while maintaining flexibility with its capacity plans.

Other expenses in second quarter 2020 increased by $112 million, year-over-year, primarily due to an increase in interest expense driven by new debt issued during the first half of 2020; a $9 million write-off of remaining unamortized costs from the Company’s 364-day term loan entered into in first quarter 2020 and repaid in full during second quarter 2020; lower interest income as a result of lower interest rates; and an increase in other losses driven by adjustments for fuel derivative contracts not designated as fuel hedges, which are excluded from the Company’s non-GAAP results as a special item. Based on current debt outstanding, the Company currently expects third quarter 2020 interest expense to be approximately $105 million.

The Company’s second quarter 2020 effective tax rate was 26.2 percent, and the Company currently estimates its annual 2020 effective tax rate to be in the range of 27 to 29 percent.

Liquidity and Capital Deployment

As of June 30, 2020, the Company had approximately $14.5 billion in cash and short-term investments, and a fully available revolving credit facility of $1.0 billion. Since the Company’s previous update of cash and short-term investments of approximately $13.9 billion as of June 17, 2020, the Company received its third disbursement of PSP proceeds in the amount of $652 million. The remaining $326 million of PSP proceeds is expected to be received by the end of this month. Since the beginning of 2020, the Company has raised cash of approximately $17.3 billion, net of fees, including $12.2 billion in financings and sale-leaseback transactions, $2.2 billion through a common stock offering, and $2.9 billion of PSP proceeds. The Company currently has unencumbered assets worth approximately $12 billion, including approximately $10 billion in aircraft. As of June 30, 2020, the Company was in a net cash position5 of $4.9 billion, and its adjusted debt6 to average invested capital (leverage) was 49 percent.

Net cash provided by operations during second quarter 2020 was $897 million, driven primarily by PSP proceeds. Capital expenditures during second quarter 2020 were $113 million, which were more than offset by $128 million of supplier proceeds and $815 million in proceeds from sale-leaseback transactions, both of which the Company accounted for as a reduction to aircraft capital expenditures. The Company has more than offset its originally planned annual 2020 capital spending of approximately $1.4 billion to $1.5 billion, primarily due to its 2020 and 2021 fleet delivery agreement with Boeing, proceeds from sale-leaseback transactions, and the cancellation or deferral of the majority of its capital investment projects originally planned for this year. In addition to the full repayment of its $3.7 billion 364-day term loan, and the full repayment of amounts drawn under its $1.0 billion revolving credit facility, the Company repaid approximately $159 million in debt and finance lease obligations during second quarter 2020, and expects to repay approximately $600 million in debt and finance lease obligations in the remainder of 2020.

Earlier this month, pursuant to a separate secured loan program established under the CARES Act, the Company signed a non-binding letter of intent with the U.S. Treasury with respect to a secured loan with an estimated principal amount of approximately $2.8 billion. This was the next step in the loan process, and the Company has not yet determined if it will ultimately participate in the secured loan program.

As previously disclosed, the Company suspended dividends and share repurchase programs until further notice. The Company had $899 million remaining under its May 2019 $2.0 billion share repurchase authorization at the time of the program’s suspension.

Fleet and Capacity

The Company returned five leased 737-700 aircraft during second quarter 2020, ending the quarter with 737 aircraft in its fleet. The Company has not received any MAX aircraft deliveries since February 2019, and Boeing is not currently delivering new MAX aircraft. Based on the Company’s latest agreement with Boeing and current planning assumptions, the Company expects to take delivery of no more than 48 MAX aircraft through December 31, 2021. The timeline and quantity of deliveries under this agreement with Boeing through 2021 are not yet finalized, and the Company will continue evaluating its fleet needs in light of current demand trends. Through the end of 2026, in addition to the 48 aircraft deliveries the Company is evaluating for 2020 and 2021, combined, the Company has another 217 firm orders and 115 options for MAX aircraft in its order book. Additional information regarding the Company’s aircraft delivery schedule is available in the Company’s Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2020.

In response to capacity reductions due to the effects of the pandemic, the Company had approximately 400 aircraft in long-term storage or temporary parking in April 2020, including the Company’s 34 MAX aircraft that were grounded as of March 13, 2019, to comply with the Federal Aviation Administration (FAA) emergency order issued for all U.S. airlines to ground all MAX aircraft. The Company currently has nearly 100 aircraft in storage, including the 34 MAX aircraft. The Company has returned aircraft to service in recent months to support more flying in July as compared with April and to allow for middle seats to remain open to support physical-distancing onboard our aircraft. The Company continues to manage its active fleet based on passenger demand trends and has flexibility to adjust, as needed.

The Company is encouraged by Boeing and the FAA’s recent completion of a series of certification flights of the MAX. The Company continues to closely monitor the remaining milestones to be completed in order for the MAX to return to service. Regulatory approval of MAX return to service is subject to Boeing’s ongoing work with the FAA, who will determine the timing of MAX return to service. Upon a rescission of the FAA order to ground the MAX fleet, the Company will work closely with Boeing and the FAA to safely reintroduce the 34 MAX aircraft currently in its fleet into service and estimates it will take the Company several months to comply with applicable FAA requirements, including all necessary Pilot simulator training. The MAX is currently out of the Company’s published flight schedules through mid-December 2020. The Company offers no assurances that current estimations and timelines are correct. Any changes to current estimations could result in further delays in MAX aircraft deliveries, additional flight schedule adjustments and reductions beyond mid-December 2020, and additional financial damages.

The Company’s second quarter 2020 ASMs decreased 55.3 percent, year-over-year, due to the capacity reductions in light of the significant decrease in passenger demand and bookings as a result of the pandemic. Earlier this week, the Company reduced its September 2020 published capacity as a result of weaker revenue and booking trends, while being mindful of capacity required to uphold its Southwest Promise to support physical-distancing by limiting the number of seats sold on each flight to allow for middle seats to remain open for Customers who are not traveling together. As a result, September 2020 capacity is currently estimated to decrease in the range of 20 to 25 percent, year-over-year, and third quarter 2020 capacity is currently estimated to decrease in the range of 20 to 30 percent, year-over-year.

The Company continues to plan for multiple scenarios for its fleet and capacity given the uncertainty caused by the pandemic. Based on current demand and bookings,as well as results from voluntary separation and emergency extended time off programs, the Company currently expects to reduce its fourth quarter 2020 year-over-year capacity to better align to current demand trends and lower estimated staffing levels in fourth quarter 2020. As such, the Company’s actual flown capacity may differ materially from currently published schedules.

Awards and Recognitions

  • Named Loyalty Program of the Year for Rapid Rewards® Program and recognized for providing the Best Loyalty Credit Card and the Best Airline Redemption Ability for the eighth consecutive year by the Freddie Awards; Received the Freddie Awards title of Best Customer Service for the fifth consecutive year
  • Named a Top 100 Company by BetterInvesting Magazine
  • Highest ranking Carrier for Customer satisfaction in the J.D. Power 2020 North America Satisfaction Study
  • Scored a top score (100) on Disability:IN’s benchmarking tool for disability inclusion: the 2020 Disability Equality Index
  • Southwest Cargo® was honored by Air Cargo World Magazine with a Diamond Award in its 2020 Air Cargo Excellence Survey

Southwest Airlines aircraft photo gallery:

Southwest aircraft slide show:

Southwest to keep middle seats open until at least September 30

Southwest Airlines has announced plans to keep middle seats open through at least September 30, reinforced its face mask policy and added another layer of confidence for travelers by requiring Customers to complete a Health Declaration prior to traveling.

The Southwest Promise outlines policies and protocols designed to further the comfort of Customers and Employees throughout their travel journeys. The carrier has bolstered communication of its round-the-clock cleaning efforts and distancing protocols through new videos that overview the travel journey of Southwest Customers through airports and onboard. Today, we are announcing additional enhancements to the Southwest Promise.


Employee and Customer Safety is, and always will be, the carrier’s top priority from check-in to deplaning the aircraft. Today, Southwest announced that middle seats will remain open through at least September 30, 2020, to provide Customers more personal space onboard and promote physical-distancing.

Customers may still pick their own seat, and Southwest will not block or direct seating. In the open seating environment, families or those traveling together may sit together.


Today, Southwest announced that middle seats will remain open through at least September 30, 2020, to provide Customers more personal space onboard and promote physical-distancing.

Southwest is announcing an additional element of the Southwest Promise by introducing a Customer Health Declaration which must be acknowledged during online check-in beginning on June 16. Customers will now be required to acknowledge an awareness of the carrier’s face covering policy and confirm they do not have symptoms of COVID-19 and have not been diagnosed with, or exposed, to COVID-19 in the 14 days prior to travel. They will also have to confirm they do not have a fever when they travel. The declaration will appear during the online check-in process via the Southwest app,,, and the carrier’s mobile website.

“The introduction of the Customer Health Declaration is an additional layer offered by our Southwest Promise. As part of this commitment, Southwest is performing enhanced cleanings and giving special attention to our airport locations and aircraft to support Customer and Employee well-being. Now, we ask that our Customers join us in these efforts by acknowledging their personal wellness prior to flying with us,” said Tony Roach, Managing Director, Southwest Customer Experience. “When Customers are ready to fly again, the Southwest Team is ready to welcome them with our ongoing commitment to safety and comfort, paired with our low fares.”

In addition to the Customer Health Declaration, Customers will notice these Southwest Promise highlights the next time they fly:

  • Boarding in groups of 10 to allow for distancing and queuing only on one side of boarding poles
  • Airport signage and floor markers encouraging distance throughout gate areas
  • Plexiglas® at ticketing and gate counters, and baggage service offices
  • If Customers forget a face covering, a mask will be provided
  • Hand sanitizer will be available in airport locations


In May, Southwest began requiring Customers and Employees to wear face coverings or masks while in airports and onboard Southwest aircraft. During this pandemic, the airline asks that individuals comply with the policy out of respect for the well-being and comfort of fellow travelers and all those who are serving Southwest Customers. As part of this ongoing policy, Southwest will deny boarding to any Customer choosing not to wear a face covering or mask while traveling. Southwest’s Ground Operations Team and Flight Attendants will make announcements to remind Customers of this requirement throughout the travel journey and will have masks available, upon Customer request. Additionally, the carrier is notifying Customers of the policy in advance of travel dates and requiring acknowledgement of the policy via the new Customer Health Declaration Form.


Southwest Airlines aircraft photo gallery:

Southwest extends extends its schedule through January 4, 2021

Southwest Airlines today extended its published flight schedule—from October 31, 2020, through January 4, 2021—bringing travelers in key Southwest cities additional flights and new routes during a period that includes additional leisure travel for the autumn and winter holidays.

“We’re rounding out our plan for this unprecedented year with our business travelers in mind with a fourth quarter schedule that brings them new routes across the country. We’re also offering more flights for all of our Customers in places such as Denver, Las Vegas, Nashville, and Phoenix,” said Andrew Watterson, Southwest Airlines Executive Vice President & Chief Commercial Officer. “We anticipate business travelers will hit the road with a heightened focus on costs, so we’re pairing unmatched schedules with our value and Hospitality to welcome them back, whenever they’re ready to travel.”

New for the Fall and Winter
As Southwest looks toward the end of 2020, the carrier is adding a more robust schedule for business travelers with more frequencies and more nonstop flight options from Phoenix, Denver, Las Vegas, and Nashville.

More Reach from Long Beach
Effective Nov. 1, 2020, Southwest will add roundtrip service nonstop betweenLong Beach and Phoenix three times daily, as well as once daily nonstop service between Long Beach and Austin.

Music City to Orange County
Effective Nov. 2, 2020, Southwest will add new nonstop service once a day (except Sundays) between Nashvilleand Orange County/Santa Ana, Calif.

The carrier also will offer nonstop service between Ontario, Calif.and Houston (Hobby) once a day (except Saturdays), beginning Nov. 1, 2020.

New Routes for Atlanta and Denver Customers
Effective Dec. 17, 2020, Southwest will add several new nonstop links between cities across the nation:

  • Phoenix and Memphis, Tenn. – Once daily
  • Denver and Birmingham, Ala. – Once daily
  • Denver and Wichita, Kan. – Once daily
  • Denver and Little Rock, Ark. – Once daily
  • Atlanta and Oklahoma City – Three roundtrips daily, reestablishing nonstop service previously offered in 2016
  • Atlanta and Omaha, Neb. – Three roundtrips daily
  • Atlanta and Louisville, Ky. – Three roundtrips daily, reestablishing nonstop service previously offered in 2014

International Schedule Update

Southwest continues to monitor conditions in 14 international destinations on the carrier’s network map and update operational plans. The carrier currently plans to resume service to Mexico and the Caribbean via Cancun, San Josedel Cabo/Los Cabos, Havana, Montego Bay, and Nassau on July 1, 2020, subject to change. Service to the carrier’s other international destinations will resume pending the easing of government restrictions.

Steamboat Springs Update
Southwest continues working to publish schedule details for the carrier’s intended service for Steamboat Springs, Colo., through Yampa Valley Regional Airport (HDN).

Southwest Airlines aircraft photo gallery:

Southwest sells and leases back 10 Boeing 737 MAX 8 aircraft from BOC Aviation

Southwest Airlines Boeing 737-8 MAX 8 N8708Q (msn 42566) LAX (Michael B. Ing). Image: 945961.

BOC Aviation has made this announcement:

BOC Aviation Limited has announced that it has signed a purchase-and-leaseback agreement with Southwest Airlines for 10 Boeing 737 MAX 8 aircraft. All 10 aircraft are powered by CFM LEAP-1B engines.

Robert Martin, Managing Director and Chief Executive Officer, BOC Aviation, said: “We are delighted to be working with Southwest Airlines once again, building on a long-term relationship that dates back to 2008. This is the sixth major aircraft investment that we have announced this year, which reflects our Company’s ability to provide innovative financing solutions for large-volume transactions and our commitment as a global partner to our airline customers.”

Top Copyright Photo: Southwest Airlines Boeing 737-8 MAX 8 N8708Q (msn 42566) LAX (Michael B. Ing). Image: 945961.

Southwest Airlines aircraft slide show:

Southwest Airlines seeks more business travelers through Travelport

Southwest Airlines has made this announcement:

Southwest Airlines Company has announced it now takes corporate travel bookings through industry-standard business travel booking systems. All of Southwest’s everyday low fares along with industry-standard booking, ticketing, and functionality with business relevant content are available in Travelport’s Apollo and Worldpsan Global Distribution Systems. In addition, Southwest will settle tickets booked via the new GDS processes through Airlines Reporting Corporation (ARC). Corporate Travel Buyers, Travel Management Companies, and business travel decision makers can conveniently book travel and modify reservations with just a few clicks.

“Our new GDS capabilities allow business travel managers the ability to book, modify, and cancel Southwest travel without having to pick up the phone, and they can better track and manage their organization’s travel,” said Andrew Watterson, Southwest’s Executive Vice President and Chief Commercial Officer. “I’m thrilled we delivered these in-demand industry-standard capabilities that our business Customers have desired on-time and on budget. While we weather the current business climate, today and every day, we’re working as hard as we can to be ready for a rebound and welcome travelers back to the skies with the warmth and hospitality they’ve come to know and love about Southwest.”

Previously, Corporate Travel Managers who preferred to manage their organization’s travel on Southwest through a GDS channel could only book or cancel a reservation. With this level of participation with Travelport, Corporate Travel Managers and business travel decision makers now have more access to Southwest’s everyday low fares. The new capabilities add a new level of service that Southwest has not been able to offer for its corporate travelers.

“Our Partnership with Southwest Airlines is one of the most exciting opportunities for us to deliver more value to our travel agencies, extend Southwest’s reach to new Customers, and together make managing travel easier as travel restrictions ease,” said Greg Webb, Travelport’s CEO. “This level of access offers Agents a single point of sale for shopping, pricing, booking, and after-sale support, providing for an unprecedented level of superior customer service.”

The carrier has additional plans to add similar capability to Amadeus’ GDS by the end of 2020.

Last year, Southwest announced several investments dedicated to growing its business travel reach. In addition to expanded content using GDS platforms, the carrier strengthened its direct-connect booking channel, SWABIZ; grew its Sales Team; and built a new Travel Management Company Relationship Team. These enhancements are designed to bring Southwest’s fares and flights into the booking channel of choice for the carrier’s corporate travel Customers.

Southwest Airlines aircraft photo gallery:

Southwest CEO Gary Kelly insists it’s safe to fly as future of air travel remains uncertain

Southwest Airlines CEO Gary Kelly appeared on CBS News “Face the Nation” on May 3, 2020 to discuss the future of his airline and air travel.

“I think we’ve seen the bottom here in April. Each week after the first week of April has gotten successively better. I think May will be better than April was,”

Kelly also said he doesn’t think the “risk on an airplane is any greater risk than anywhere else.”