Category Archives: Star Alliance

Star Alliance expands connection service to Toronto Pearson Airport

The Star Alliance Connection Service is now available at Toronto Pearson Airport. This assists passengers with tight connections between two Star Alliance member airline flights. Dedicated Connection Service staff use special software to monitor the transfer window for customers with onward flights. Cases where passengers and checked bags appear in danger of missing a connection are automatically highlighted. The Connection Service agent can thereby already consider the various options available to ensure that the customer reaches the onward flight, or if necessary book alternative options, before the inbound flight even lands.

“With Connection Service now available in Toronto, we will ensure that more passengers with tight connections can make their onward flight, thereby improving the travel experience at one of our main hubs in North America. We are presently working on the expansion of this service to more key hubs in our network”, said Christian Draeger, Star Alliance Vice President Customer Experience.

Toronto is the 13th biggest Star Alliance transfer hub world-wide, with more than 400,000 passengers connecting from one Star Alliance carrier to another each year.

In addition to home carrier Air Canada, the following Star Alliance member carriers serve Toronto:  Austrian, Avianca, Brussels Airlines, Copa Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, TAP Air Portugal, Turkish Airlines and United. Together they offer more than 6,000 flights per week connecting Toronto to 159 destinations in 59 countries.

“Connection Service helps enhance the airport experience for our customers travelling on Star Alliance itineraries by streamlining the behind-the-scenes processing when handling tight connections which may arise. This further strengthens the position of our Toronto Pearson global hub offering convenient connections to almost anywhere in the world,” stated Benjamin Smith, President, Airlines and Chief Operating Officer at Air Canada.

Star Alliance has been operating Connection Centres for more than a decade. In place at 11 hub airports, these have largely been working behind the scenes on expediting checked bags at risk of missing their onward flight. In addition, assisting passengers with tight connections was an additional service offered in Frankfurt, Houston and Munich. As part of the Alliance’s strategy of further improving the customer journey, the Star Alliance Connection Service brand was rolled out last year, along with the plan of adding passenger assistance at all locations and expanding the overall product to more locations.

Chicago (ORD) was the first airport where the Connections Services brand was introduced last year and passenger assistance added to the baggage expedite. With Toronto (YYZ) now also offering Connection Service, the combined passenger and baggage expedite is now available at the following Star Alliance hubs: Chicago (ORD), Frankfurt (FRA), Houston (IAH), Munich (MUC) and Toronto (YYZ). At present, baggage-only expedite is offered at Denver (DEN), London(LHR), Los Angeles (LAX), Newark (EWR), San Francisco (SFO) and Washington (IAD).

Marketing Campaign
In order to increase the awareness of this service, Star Alliance is currently running a multi-channel marketing campaign. The centrepiece is a short entertaining film which illustrates the product’s benefits. A press ad, a wide range of social media assets and a dedicated web presence on connection service round off the campaign. The content will be broadcast in the Alliance’s owned channels, as well as across the member carriers’ own outlets and via local market sales channels.

Photos: Air Canada and Star Alliance.

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Star Alliance: Successful strategy shift from membership growth to improving seamless travel experience

Jeffrey Goh, CEO Star Alliance, used the occasion of the 74th IATA (International Air Transport Association) Annual General Meeting in Sydney to brief the world’s aviation media on the latest developments at the Alliance.

He began by reminding the audience that Star Alliance had undertaken a shift in its strategic focus from membership growth to improving the seamless travel experience, especially for those customers who fly on multi-carrier journeys. Having control over their journey at their fingertips is of high importance to many travellers. Hence, harnessing digital technologies to provide a better and digital travel experience lies at the heart of this strategic repositioning.

“At Chief Executive Board Meeting the member carrier CEO’s re-affirmed the shift in strategy and endorsed the Alliance’s plan to enable more interconnectivity between the digital services of the member airlines to elevate the customers’ Alliance travel experience”, commented Goh.

In order to achieve this, the Alliance has set out to develop digital capabilities centrally, which can then be used by its member carriers to enhance their own products, so that they can offer extended care to their regular customers even when they are travelling elsewhere on the network.
The groundwork for this digital transformation was put into place at Star Alliance several years ago, with the creation of an IT hub infrastructure. This has already enabled the better integration of back-end services between the member airlines. Improvements have, for example, been achieved in the reliability of through-check in for multi-carrier itineraries or ensuring faster crediting of accrued frequent flyer miles into the correct customer account.
The next milestone was the launch of the Star Alliance Digital Services Platform (DSP) which officially went live in February this year. Lufthansa uses the DSP to provide baggage tracking information for customers connecting to or from other Star Alliance member airlines. The necessary data is sourced from the average six and a half million baggage messages per day, which are currently processed by the Star Alliance baggage hub.

Meanwhile, United has enabled advanced seat reservations for flights operated by Singapore Airlines, for customers who book these through United’s website, app or mobile site. Further Star Alliance member carriers have indicated that they would like to offer this enhancement to their customers and the necessary work on this has already commenced.

Those attending the briefing were given the opportunity to follow a live product demonstration.

Many additional enhancements of this type will be introduced over the next few years.  Individually, these will offer an incremental improvement. Taken together, they will provide customers a completely new level of information and control of their journey.

Photo: Star Alliance.

Star Alliance votes for Avianca Brazil to join the alliance on July 22

The Star Alliance has issued this statement from Warsaw, Poland touting the accomplishments of the alliance. In the report, Avianca Brazil (OceanAir Linhas Aereas dba) (Sao Paulo) has been granted membership and will join the group on July 22:

Star Alliance logo

Star Alliance member carrier LOT Polish Airlines hosted the mid-year Chief Executive Board (CEB) Meeting during which the member carrier CEOs endorsed enhancements to further improve the network travel experience offered to customers and gave the go-ahead for the inclusion of a new member in Brazil.

 

As hosting carrier, LOT outlined its new strategy – a new LOT in a new Europe – under which it plans to double in size over the next five years. In addition to three new connections to Asia – Tokyo, Seoul and Bangkok – it plans more than a dozen new European routes. Announcing the most dynamic growth in the company’s history, LOT said it was competing for leadership in the region and aimed to become the largest network carrier in New Europe.

In their joint discussions, the CEOs reaffirmed the objectives set out by the Alliance’s founding fathers more than 18 years ago, agreeing to continue to build on its key strengths – a global network, a high standard of customer service and making use of modern technology to drive business strategies.

Star Alliance’s aim at launch in May 1997 was to become the leading global airline alliance for the high value international traveller and contribute to the long-term profitability of its member airlines beyond their individual capabilities.

“As a mature Alliance with a comprehensive network and good, close relationships between our member airlines we are excellently placed to offer continuous enhancements in various ways that together improve the Alliance travel experience,” said Star Alliance CEO Mark Schwab.

Avianca Brasil logo

Avianca in Brazil will be added to the network as of July 22nd this year, allowing Star Alliance once again to offer its customers domestic flights in Latin America’s largest and most important market.

“We are delighted that we can include Avianca in Brazil as of next month, which, together with various new hub-to-hub services announced by individual members, signifies that we will boost network connectivity this year,” Schwab added.

The alliance continued in their meeting notes:

2015 has already seen a steady stream of route additions and more new routes will be introduced by the end of the year. These include for example further increasing choice at the Alliance’s Houston hub, with new long-haul flights by Air New Zealand, ANA and EVA Air from Auckland, Tokyo and Taipei. Air China has launched a new flight between Beijing and Montreal while Air Canada will start flying from Toronto to Delhi in December. A new Lufthansa flight from Frankfurt to Panama will establish an important link between a major hub in Europa and Latin America from late November.

Complementing the network expansions, member carriers are deepening their bilateral cooperation by signing code-share agreements. Recent examples include Air India and Air New Zealand, Air India and Avianca, Copa and TAP and EVA Air and Turkish Airlines.

In parallel to this organic network growth, the Alliance continues to monitor market developments and will seize opportunities for membership expansion if and when they arise.
With customer service improvement at the very heart of its activities, the member airlines are continuously looking for joint initiatives that will deliver a better experience – in many cases by introducing new behind the scenes technology to improve transactions between the carriers.
The most recent example of how such background changes can bring visible change for customers is demonstrated by Star Alliance’s award- winning home in London Heathrow Terminal 2, now one year old. The Queen’s Terminal, formally opened on June 23rd, 2014 by H.M. Queen Elizabeth II, uses new technology and processes that allow airlines to work together in its check-in hall, providing a highly automated and efficient service. Customer feedback on the new terminal has been extremely positive.

Dialogue with airports is essential in realising ground service improvements. “We would ask airports around the world to engage with us at a very early stage, as they redevelop terminals or build completely new infrastructures. As the experience at Heathrow shows, this can bring advantages for all,” Schwab said.

Projects are already under way at Sao Paulo – Guarulhos Airport as well as at Tokyo’s Narita Airport. In both cases the check-in halls face space constraints which cannot be resolved by expanding the current infrastructure.

Another service which is currently being rolled out across the network is Gold Track Security – a dedicated security lane for First and Business Class passengers as well as Star Alliance Gold Card holders. This Alliance product is currently available at over 25 major airports and will progressively expanded to the majority of Star Alliance hubs during the course of the year.
The CEOs also reviewed the successful implementation of several new IT systems. These use latest technologies to provide a more reliable and faster service, with better reporting systems in place to diagnose any errors and allow them to be quickly fixed.

An IT hub infrastructure forms the backbone for the majority of the systems required to deliver the Alliance customer promise. This has gradually being extended to handle different forms of business logic and further similar projects will follow. Examples to date include through check-in: which allows passengers to receive their boarding passes for their entire trip from the first point of check-in. Last year saw the introduction of two systems in the field of loyalty programmes.

The one allows faster and better exchange of the frequent flyer data, with the aim of all but eliminating the need to manually claim miles after a flight. The other system ensures the faster communication of status changes across all airlines in the Alliance, allowing customers to make use of their Gold benefits even before a new card is issued.

Schwab said: “Connecting the data networks is just as important as offering ideal flight options as part of our Airline’s schedule. Having our IT Hub infrastructure in place puts us into a unique position to provide the necessary IT technological support required for speedy implementations of new Star Alliance customer benefits.”

In closing, the CEOs reiterated that while adding new members to the Alliance no longer is of the same importance as some years ago, the Alliance business model continues to offer many opportunities for creating additional value for their individual companies. As a consequence, Alliance membership remains an important and integral part of individual member’s business plans, with each airline being able to decide how much value they wish to extract from their Alliance membership.

Copyright Photo: Rodrigo Cozzato/AirlinersGallery.com. Avianca (Brazil) (OceanAir Linhas Aereas) Airbus A320-214 WL PR-ONZ (msn 6110) with Sharklets arrives ath the Sao Paulo (Guarulhos) base.

Avianca Brazil aircraft slide show: AG Airline Slide Show

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Air India joins the Star Alliance today

Air India (Mumbai) is joining the Star Alliance today (July 11).

Air India is assigning the new Boeing 787 Dreamliners (above) to its strategic routes. The company now has 15 787-8s in service. The 15th Boeing 787-8 (VT-ANC) was delivered to Air India on June 20, 2014. The aircraft departed Charleston, South Carolina on June 24, 2014 and arrived in Delhi on the following day.

The Star Alliance issued this statement:

Star Alliance, the way the Earth connects, welcomed Air India as a full member of its global family of airlines, opening the national carrier’s strong domestic network in the fifth largest aviation market to Star Alliance customers worldwide.

Air India now offers all Star Alliance customer benefits across its network and Air India’s customers enjoy the same benefits when they travel on any of the other 26 Star Alliance member airlines.

“This is an important day for us. We have said for many years that we needed a strong home carrier in the Indian market and by welcoming Air India to our Star Alliance family, we have achieved this goal” said Star Alliance Chief Executive Mark Schwab. “We know that the ‘new’ Air India is looking forward to providing the Star Alliance customer benefits to many more travellers.”

Rohit Nandan, Air India Chairman and Managing Director said, “Air India is proud to be a member of this prestigious airline Alliance. From today, we open up a completely different world for our passengers, who can now travel to over 1,300 destinations right across the network and enjoy world-class service, better connectivity and seamless travel wherever they go.”

Air India adds a total of 400 daily flights and over 40 new destinations in India to the Alliance network.

The biggest growth will come from its home market which has up to now been served by 13 Star Alliance members flying to 10 destinations and holding a 13% market share. As a result of the addition of Air India, the Alliance’s market share in India has risen to 30%. Globally, passengers further benefit from a wider choice on routes connecting North America, Europe, Asia and Australia via the Indian Subcontinent. In total the Star Alliance network counts 27 member airlines, offering more than 18,500 daily flights serving 1,316 destinations in 192 countries.

Air India now offers through check-in to the final destination for connecting flights operated by any Star Alliance member airline for both passengers and baggage, hence providing seamless travel. Passengers benefit as they do not need to collect their boarding passes for connecting flights at the transfer airports and, where permitted by local customs regulations, baggage will also be sent through to the final destinations.

Reciprocal frequent flyer benefits between Air India’s Flying Returns programme and those of the existing member carriers are now activated. These provide customers with more options in earning and redeeming, upgrading and obtaining Star Alliance Gold status.

Flying Returns members who hold Maharajah Club or Golden Edge Club status now automatically also have Star Alliance Gold status, giving them access to more than 1,000 lounges across the global network. Gold status customers can also check in at specially designated counters, are offered an increased baggage allowance and receive priority boarding and baggage delivery. All these benefits are also provided by Air India to customers holding Star Alliance Gold status in other frequent flyer programs.

Air India’s network comprises 50 destinations in India and 33 internationally, serving 23 countries. The addition of over 40 unique destinations domestically offers passengers excellent connectivity between major business centres. New destinations include the industrial hubs of Aurangabad and Vadadora; Indore, which is home to many pharmaceutical producers; textiles and engineering centre Coimbatore and Jamnagar, India’s “Oil City”. Air India also serves popular tourist destinations such as Goa, Kochi, Madurai and Jaipur.

As part of its Star Alliance membership, Air India now participates in several of the Alliance’s fare products and business solutions.

For the business travel sector, Air India flights can be included in Star Alliance Corporate Plus agreements, which are aimed at large multinational companies. For the Conventions and Meetings market, Air India will now offer Star Alliance Conventions Plus and Meetings Plus, the dedicated products for the meetings and conventions industry*.

Air India also boosts the attractiveness of the Alliance’s most popular fare product, the Star Alliance Round the World Fare (RTW). Available in First, Business and Economy Class, this fare allows customers to travel around the globe making use of the 27 member airline network. Customers can now make use of all Air India flights when booking their RTW fare, either through the Book & Fly online booking tool*, via an airline or through a travel agency.

Some of Air India’s flights will also be included in the Star Alliance Circle Pacific Fare which allows circular round-trips covering the Asian countries bordering the Pacific, the main international hub airports on the Pacific Coast of Canada and the USA, as well as the South Pacific (mainly Australia and New Zealand).

And finally, Air India is now included in the Asia Airpass alongside all other Asia based Star Alliance member airlines. This special coupon and mileage based fare is available to all overseas visitors to the region travelling on a Star Alliance member airline and allows customers to travel around Asia, selecting from a total of 277 destinations.

Previously the airline issued this statement:

Air India has scripted a new chapter in India’s aviation history by becoming the first airline from India to be inducted into the world’s leading global airline consortium, Star Alliance. On June 23, 2014, the Star Alliance Central Executive Board voted in favor of Air India to become its 27th member airline. Air India will start offering the alliance benefits and privileges to customers from July 11, 2014.

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines-SAS, Shenzhen Airlines, Singapore Airlines, South African Airways, Swiss International Air Lines, TAP Portugal, Turkish Airlines, Thai Airways International and United Airlines.

Star Alliance FAs (Star Alliance)(LRW)

Copyright Photo: Star Alliance. The flight attendants of the member airlines.

 

Overall, the Star Alliance network presently offers more than 18,000 daily flights to 1,269 airports in 193 countries.

Copyright Photo: Keith Burton/AirlinersGallery.com. Boeing 787-8 VT-ANH (msn 36276) arrives at London (Heathrow).

Air India: AG Slide Show

Air India to finally join the Star Alliance on July 11

Air India (Mumbai) is finally moving ahead to join the Star Alliance. The alliance issued this statement today:

At its Chief Executive Board (CEB) meeting held in London on June 23, 2014, the CEOs of the Star Alliance network unanimously approved the membership of Air India, clearing the way for the National carrier to become the first Indian airline to join a global airline alliance.

The integration teams at Air India, Star Alliance and its member carriers will now complete the last necessary work in order to ensure that Air India can offer all Star Alliance customer benefits from July 11, 2014 onwards.

In total the Star Alliance network will grow to 27 member airlines, offering more than 18,500 daily flights serving 1,316 destinations in 192 countries.

Reciprocal frequent flyer benefits between Air India’s Flying Returns programme and those of the existing member carries will also become effective on July 11, 2014. This will provide customers with more options in earning and redeeming, upgrading and obtaining Star Alliance Gold status.

Customers holding Star Alliance Gold status have access to more than 1,000 lounges across the global network, can check-in at specially designated counters, have an increased baggage allowance and receive priority boarding and baggage delivery. All these benefits will also be provided by Air India.

Copyright Photo: Ken Petersen/AirlinersGallery.com. Boeing 777-337 ER VT-ALM (msn 36311) lands at JFK International Airport in New York.

Air India: AG Slide Show

Terminal 2 opens as the Star Alliance terminal at London Heathrow Airport

London Heathrow T2 Terminal (LHR)(LRW)

The first phase of the rebuilding of Terminal 2 at London’s Heathrow Airport (LHR) opened today (June 4) for the Star Alliance. United Airlines operated the first flights from the new T2.

The Star Alliance has issued this statement:

LHR T2 Opening Day (LHR)(LRW)

The new Terminal 2 – the home of Star Alliance at Heathrow – threw open its doors to welcome its first passengers, marking the start of a new travel experience for the 12 million Star Alliance passengers who pass through this leading UK airport every year. Star Alliance member airline United is the first to move in to the new facility, known as Terminal 2 | the Queen’s Terminal for her Majesty Queen Elizabeth II.

All 23 Star Alliance airlines operating Heathrow will move over the next six months: the first time all member airlines will be collocated at the airport. “After many years of planning and construction, tests and optimisation, we at Star Alliance are proud to welcome the first passengers into the new terminal,” said Star Alliance CEO Mark Schwab. “It is particularly fitting that one of our five founder members, United, should operate the first flights from this terminal, which sets new standards for Alliance customer service and seamless travel at this important hub airport.”

The first flight to arrive at the new terminal was United’s service UA 958 from Chicago, which landed at 05:43 local time and reached gate B38 at 05:49, six minutes ahead of schedule. The Boeing 767-300 had 178 passengers and 11 crew on board.

Terminal 2, designed by lead architect Luis Vidal, was jointly developed by Heathrow, Star Alliance and its member carriers, with the aim of establishing a true seamless hub at one of the world’s premier international airports. Optimised for today’s air traveller, the facilities of the 23 Star Alliance airlines are integrated to an unprecedented level – laying the groundwork for customer service excellence.

Once all airlines are in residence, connections for transfer passengers will be smoother than ever before at Heathrow, with a standardised minimum connection time of just 60 minutes. Move dates for the remaining 22 airlines have been carefully planned to ensure that each group of airlines has time to embed its operations before the next set of carriers moves in.

Air Canada, Air China and ANA will be the next new occupants, transferring their operations to T2 from June 18th. In July, Aegean, EVA Air, THAI, and Turkish Airlines will move in, together with Avianca – which will launch a service between London and Bogota on July 4th. After a break for the European summer holiday period, moves will resume in September with EGYPTAIR, Ethiopian Airlines, Scandinavian Airlines and Singapore Airlines. Then finally, October sees the arrival of Air New Zealand, Asiana Airlines, Austrian, Brussels Airlines, Croatia Airlines, LOT Polish Airlines, Lufthansa, South African Airways, SWISS and TAP Portugal.

A positive tone for the passenger journey is set by the architectural design of the terminal, which uses natural light to create an open and airy atmosphere. Its open-plan check-in facility is directly adjacent to the security area. Passengers exit security on the top level of a two-tier international departures hall, with a clear view out onto the airport. This is just one example of the logical passenger flows that underpin the terminal’s design.

Departing and arriving passengers pass through the building on different levels, guided by clear signage. Transfer passengers follow a separate channel from the arrival gate to security and then join the departing passengers flow. Technology is integrated into the terminal experience and will be used throughout to give the passenger control of their journey. The check-in area has been specially designed for speed and efficiency.

Airlines are grouped in zones, while a row of 81 common use self-service kiosks can be used by any passenger to check in and/or print a bag tag before they proceed to a bag drop desk to hand their luggage to an agent. Full-service traditional check-in desks are provided for the use of First Class, Business class and Star Alliance Gold passengers. Premium passengers also have a fast-track option to speed them through the security checks.

Eight out of 12 gates at the T2B satellite will allow self-boarding, meaning passengers simply pass through a mechanical barrier to board their flight. Four airline lounges will be available for premium passengers, including those with Star Alliance Gold status. These are located in the main terminal building and the satellite, so eligible passengers can relax close to their gate.

The 23 Star Alliance airlines serving Heathrow are Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca*, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI, and United. Together they operate over 121 flights per day to 45 destinations in 25 countries. Each of these flights acts as a gateway to the full Alliance network of more than 18,000 daily flights to 1,269 airports in 193 countries. The strong Star Alliance hub at Heathrow is expected to act as a catalyst for growth in global passenger traffic to London and to increase the attractiveness of Heathrow as an international transfer airport. It will enhance Heathrow’s standing for the truly frequent international traveller.

In addition, United Airlines issued this statement:

United Airlines today (June 4) became the first airline to operate a flight at London Heathrow Airport’s new Terminal 2: The Queen’s Terminal. United flight UA 958, a Boeing 767 from Chicago, arrived at gate 38B at 5:49 a.m. local time.

United flight 958 was the first of United’s 17 scheduled flight arrivals at Terminal 2 today. The airline also is scheduled to operate 17 departures from the terminal today, bringing all of its operations at Heathrow – previously split between Terminals 1 and 4 – “under one roof” for the first time.

 

Interactive LHR Airport Map: CLICK HERE

Star Alliance Terminal 2 LHR Ad (LRW)

Copyright Photos: London Heathrow Airport and the Star Alliance. LHR Terminal Map (LHR)(LRW)

EVA Air joins the Star Alliance today

Star Alliance welcomes EVA AIR

EVA Air (Taipei) today (June 18) joined the Star Alliance network, further strengthening the Alliance’s presence in Asia/Pacific. At the official joining ceremony held at Taiwan Taoyuan International Airport Mark Schwab, CEO Star Alliance said: “EVA Air has successfully completed all joining requirements and I can confirm that our Chief Executive Board (CEB) has now unanimously accepted EVA Air into our Alliance.”

Star Alliance logo

Founded just over 16 years ago, Star Alliance has progressively built its presence in Asia/Pacific and now has eight member carriers based in this region, which continues to show a growing demand in air travel, posting 5.2% growth in 2012. At present, 19 Star Alliance member airlines operate more than 4,000 daily flights to, from and within the Asia / Pacific region, serving 280 airports in 44 countries.

Austin Cheng, President, EVA Air said: “Star Alliance membership gives us the privilege of serving new customers from all corners of the globe and introducing our passengers to the seamless services and status recognition that the Alliance provides. As a member, we have the opportunity to introduce travellers to new ways of connecting to destinations throughout Asia via our hub in Taipei.”

Star Alliance was founded with the mission of providing seamless global air travel for the high value international traveller. EVA Air’s customers will now have access to a global network of 28 airlines, operating more than 21,900 daily flights to 1,328 airports in 195 countries. In addition to bringing Kaohsiung in Taiwan and Surabaya in Indonesia as unique airports to the network, EVA Air expands the Alliance’s presence on the important Cross-Straits market, which has grown from an annual passenger volume of just over 3 million in 2009 to around 9 million in 2012. Moreover, Taiwan’s geographic location is such that it has the shortest average distance to all major cities in the Asia-Pacific region, making Taiwan’s Taoyuan International Airport an important hub in the region. In total, Star Alliance now offers 10 hubs across Asia / Pacific: Tokyo – Narita and Haneda, Seoul – Incheon, Beijing, Shanghai – Pudong, Taipei – Taoyuan, Shenzhen, Bangkok, Singapore and Auckland.

Top Copyright Photo: Star Alliance. The flight attendants (in their uniforms) of the member airlines welcome EVA Air at Taipei.

EVA Air: AG Slide Show

Bottom Copyright Photo: Yuji Wang/AirlinersGallery.com. EVA Air is a big corporate sponsor of the Hello Kitty cartoon series and brand created and owned by the Japanese company Sanrio. The third Hello Kitty logojet, in the form of Airbus A330-302X B-16333 (msn 1274) prepares to land at Shanghai (Hongqiao) (please click on the photo for the full-size view).

Star Alliance Members:

Star Alliance Members (Star Alliance)