Virgin Atlantic Airways (London) is shutting down its Airbus A320 feeder operation operated by Aer Lingus (Dublin). The feeder flights known as “Little Red” will end on September 26, 2015. The operation currently feeds London (Heathrow) from Aberdeen, Edinburgh and Manchester. Manchester flights will end sooner on March 28, 2015.
The Little Red operation is flown by four wet leased Airbus A320s.
Aberdeen flights began on April 9, 2013
Edinburgh flights began on April 5, 2013
Manchester flights began on March 31, 2013
On October 6 the airline issued this statement:
Little Red was launched in March 2013 as an attempt to reintroduce consumer choice on key domestic services after British Airways’ takeover of bmi gifted them a monopoly on these routes. Over the past eighteen months, Little Red has delivered for consumers, leading the way on customer service and on-time performance at Heathrow. Flying well over a million passengers between London, Scotland and Manchester, Little Red also offers convenient onward connections to the rest of Virgin Atlantic’s worldwide network.
Bookings grew steadily for the service in the first part of 2014 with the airline enjoying excellent customer feedback. However the demand has been predominantly from point to point customers rather than connecting traffic. High levels of connections onto Virgin Atlantic’s long haul network have always been important to the success of Little Red.
Chief Executive Craig Kreeger has committed to returning Virgin Atlantic to profit by the end of this year and the airline is on track to deliver that, however Little Red has unfortunately not been able to make a positive contribution to Virgin Atlantic’s network.
Virgin Atlantic Chief Executive Craig Kreeger said:
“Little Red came about through an enduring passion at Virgin Atlantic to make a difference for our customers. We really wanted it to be a success and everyone involved worked extremely hard and has given it their best efforts.
“It was always a huge challenge on behalf of the consumer, as the totally inadequate number of slots made available by the European Commission did not deliver close to BA’s network position, even when supplemented by our own slots to fly between Heathrow and Manchester. The time lag between the takeover of bmi and our entering the market also meant Little Red initially faced an uphill battle to win recognition and convert customers to its services.
“While this challenged environment meant Little Red ultimately did not deliver the results we had hoped, this certainly will not dampen our enthusiasm to try new things in the future. We have always fought for what we believe is best for our customers and we will continue to do so.
“We’re very grateful for all of the support and goodwill shown to Little Red in Scotland and Manchester, where we received a warm welcome. I would also like to personally thank the Little Red team who have been fantastic ambassadors providing exceptionally high levels of customer service. We look forward to continuing to work with the Little Red cabin crew as we will be offering them roles on our long haul operation when these services end.”
The President of Virgin Atlantic, Sir Richard Branson, said:
“When the competition authorities allowed British Airways to take over British Midland and all of its slots, we feared there was little we could do to challenge BA’s huge domestic and European network built through decades of dominance.
“To remedy this, we were offered a meagre package of slots with a number of constraints on how to use them and we decided to lease a few planes on a short term basis to give it our best shot. The odds were stacked against us and sadly we just couldn’t attract enough corporate business on these routes. We will stop flying the Little Red services between Manchester and London at the end of March 2015 and the Aberdeen and Edinburgh services at the end of September 2015.
“The team did their absolute best to make a go of it and I thank them all for their amazing efforts. In the meantime, keep flying on Little Red where you’ll continue to get amazing offers and great service.”
Virgin Atlantic would like to thank its customers and teams in Aberdeen, Edinburgh, Heathrow and Manchester as well as its partner Aer Lingus, for their loyalty and commitment to Little Red and looks forward to continuing to work with them on the service over the next 12 months.
Passengers can continue to book with Little Red with confidence until this time and frequent fliers will be able to enjoy special loyalty benefits for doing so. There will be an increased earning incentive per-sector as well as a significant reduction in the number of Flying Club miles needed to redeem a flight.
The airline remains committed to its operations in both Manchester and Scotland. Its existing services from Manchester to Orlando, Barbados and Las Vegas will continue, with the addition next summer of a new daily Virgin Atlantic flight between Manchester and Atlanta. In Scotland, the popular seasonal service from Glasgow to Orlando will continue with eight extra return flights just announced for summer 2015, alongside a new route between Glasgow and Las Vegas.
The decision on the airline’s short haul carrier follows a major review of Virgin Atlantic’s wider network. Last month the airline announced a network update delivering five new daily transatlantic flights and an ambition to grow to record levels of sustained profitability by 2018. This will be supported by a major programme of work that will see £300m invested into customer experience.
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Copyright Photo: SPA/AirlinersGallery.com. Aer Lingus’Airbus A320-214 EI-DEI (msn 2374) in Virgin Atlantic’s colors arrives at London (Heathrow).