Author Archives: Bruce Drum

About Bruce Drum

I have started the ultimate digital photo library of the fascinating world of airliners and airlines. The goal is to have the complete history of all airlines and the various aircraft operated. I have been photographing airplanes since 1965. Join us in this adventure.

Avianca celebrates 100 years of flying

Avianca is celebrating its 100th anniversary with the addition of an Airbus A320 (N284AV) painted in the 1940 livery with a special “100 Anos” logo.

easyJet announces four new destinations from Bordeaux

easyJet, Europe’s top airline by its network, is pushing ahead with its local commitment and investment, adding an Airbus A320 from summer 2020 and paving the way to the launch of four new lines from Bordeaux in 2020, bringing the total to 42 lines. easyJet will thus rank as the top airline in Bordeaux for the number of available destinations.

36 new cabin crew positions will also be created, bringing the total workforce to 200 employees, two years after opening its local base.

As from summer 2020, Bordeaux residents will have a choice of four new charming seaside destinations at affordable rates: Corsica and Sardinia with Ajaccio and Figari, and Olbia in the high summer season, and Fuerteventura (Canaries) all year round.

Starting this winter, Bordeaux residents will also enjoy more frequent connections and better scheduling to Lille, Marseille and Nice, and to European cities such as Berlin, Granada, Porto and Venice. Last but not least, Catania will be available year-round as from this winter, instead of only in high season.

Using the aircraft based in Bordeaux, easyJet can put out a top-quality, ever-improving offer from the capital of the Gironde region. By 2020, the orange network will boast almost 20% extra seats, with 3 million seats available in total, of which 1 million during the winter.

Growth sustained by the easyJet base opened in 2018 is also driving job creation with 200 direct jobs signed under French law in the past two years, including 36 new hires starting in summer 2020.

easyJet aircraft photo gallery:

Wizz Air further expands in Bucharest

Wizz Air, the largest airline in Romania and one of Europe’s fastest growing airlines today announced further development of the operation in Bucharest basing 1 new Airbus A321 aircraft. The new aircraft will enter the WIZZ fleet in July 2020, and will increase the local Bucharest fleet to a total of 13.

From July 2020, Wizz Air will also launch two new exciting routes from Bucharest to Prague, in Czech Republic and Seville, in Spain, which will be only connection between the Romanian Capital and the Andalusian city.

Prague is one of the most interesting cities in Europe, ranking in top 10 most visited capital across the continent. Well renowned for its historical landmarks like the Charles Bridge above the Vltava River, the Prague Castle, or the beautiful old town square with the Astronomical Clock, Prague can also offer a glimpse into contemporary design and architecture, with the Dancing House which is one of the city landmarks. Gastronomy enthusiasts will feel like home in Prague, famous for its great beer and tasty food. So Prague offers an authentic journey into the history while also providing relaxing moments on Vltava cruises. On the other hand, Seville, the capital of the Andalusia region in Spain, offers the best of the Latin culture. The must see list needs includes places like the emblematic Giralda (the bell tower of the Cathedral), the Basilica of La Macarena, Centro Ceramica Triana or The Guadalquivir River and several enchanting gardens.

WIZZ is constantly adding new routes to the Romanian network. In the second half of 2019 WIZZ announced new destinations from Bucharest to London Southend and Edinburgh or Lyon, which offers Romanian passengers the opportunity for new travel experiences in England, Scotland and France.

With this brand new addition in the Romanian fleet, Wizz Air will have 30 based aircraft in Romania in 2020 employing more than 1,100 customer-oriented crew. Wizz Air now offers 153 routes to 20 countries from 10 Romanian airports and has just recently welcomed its 50 millionth passenger in Romania and 20 millionth passenger in Bucharest. Both of them were awarded with EUR 250 vouchers for Wizz Air flights. Wizz Air is committed to the Romanian market and offers almost 11 million seats on sale on its Romanian routes in 2020, which represents a 10% growth year over year.

Wizz Air aircraft photo gallery:

Lufthansa to restore the Munich – São Paulo route

Lufthansa mad this announcement:

São Paulo
  • Reintroduction of the Munich–São Paulo direct connection with the Airbus A350-900
  • Lufthansa Group offers 17 flights from Europe to São Paulo per week

Off to Latin America: Lufthansa continues to expand its offer from Munich. From now on, the airline is including the connection to São Paulo in its Munich flight schedule again. Three weekly connections with the Airbus A350-900 to the largest city in Brazil are planned. Flight number LH504 takes off in Munich on Mondays, Thursdays and Saturdays at 10:30 p.m. and arrives in São Paulo at 6:55 a.m. the following day. The return flight leaves the Brazilian metropolis at 6 p.m. local time and arrives in Munich at 9:35 the next morning. Lufthansa Group now offers a total of 17 weekly connections from Europe to São Paulo. “We are pleased to connect São Paulo with our premium hub in Munich again. For the first time ever, Lufthansa is using the Airbus A350-900 on flights to South America – the most modern and environmentally friendly long-haul aircraft in the world,” says Markus Binkert, CCO Hub Munich & Senior Vice President Marketing.

São Paulo is the most important economic, financial and cultural center of Brazil and the largest industrial conurbation in Latin America. 21 million people live in the Grande São Paulo metropolitan area, making São Paulo one of the largest cities in the world.

Airbus A350-900: the world’s most sustainable long-haul aircraft

Lufthansa is serving the new destination with an Airbus A350-900, the world’s most modern and sustainable long-haul aircraft. Its kerosene consumption averages 2.9 liters per passenger per 100 kilometers of flight, which is 25 percent less than comparable aircraft types. As a result, the A350-900 produces a quarter less greenhouse gas. The Rolls-Royce XWB engines are among the most efficient engines for large passenger aircraft currently in operation. Together with the weight savings, they result in a noise footprint reduction of 50 percent. At the same time, a modern fleet also means a significant increase in comfort for passengers. The cabin of the A350-900 has received several awards: the Economy Class received the German Design Award in 2018, and the cabin lighting received a special award at “Deutscher Lichtdesign-Preis”, the German lighting design awards. With the introduction of the Lufthansa A350-900, it is possible for the first time to provide biorhythm support with the right light at the right time.  And another special feature of the A350-900: due to the special structural design, cabin pressure remains comfortable during cruising, so that passengers arrive better rested.

Lufthansa aircraft photo gallery:

Lufthansa Group confirms its long-haul destinations from Düsseldorf for the summer 2020 schedule

Lufthansa Group made this announcement:

  • North America focus with destinations New York, Miami and Fort Myers 
  • From May 2020 daily service to New York-Newark (EWR)
  • Three times a week to Punta Cana (Dominican Republic)
  • Flights now bookable with Lufthansa and Eurowings

The Lufthansa Group will continue to offer attractive long-haul destinations from Düsseldorf in the summer of 2020. The two New York airports Newark (EWR) and John-F.-Kennedy (JFK) as well as Fort Myers (RSW) and Miami (MIA) in Florida offer travellers a strong North American program. In addition, Lufthansa Group continues to connect Düsseldorf with the Caribbean destination of Punta Cana in the Dominican Republic. The flights from the largest airport in North Rhine-Westphalia can now be booked via lufthansa.com and eurowings.com.

The flights are operated in cooperation with Eurowings, which uses a fleet of Airbus A330 aircraft with 283 seats. A business class product is also on board on all intercontinental routes from the NRW state capital: Passengers benefit, among other things, from a comfort seat which, at the push of a button, automatically transforms into a two-metre-long bed with a horizontal lying surface (“full flat”). Premium Economy and Economy Class are also available for bookings. The intercontinental destinations from Düsseldorf complement the growing range of flights to attractive long-haul tourist destinations with which Lufthansa, together with Eurowings, is also present at the hubs of Frankfurt and Munich. All North American flights from Düsseldorf will be offered with a Lufthansa codeshare.

Destinations from Düsseldorf in detail

From NRW’s largest airport, Lufthansa flies six times a week to New York/Newark (EWR) – from 4 May 2020 to 23 October 2020 even daily. The flight starts at 11.35 a.m. in Düsseldorf and arrives at its destination at 1.55 p.m. local time. The return flight takes off from Newark at 4.35 p.m. and arrives in Düsseldorf at 6.05 a.m. the next day.

In the summer flight schedule 2020 Lufthansa will serve New York Airport John F. Kennedy (JFK) three times a week from 27 April – on Mondays, Thursdays and Sundays. In the period between 1 June and 13 September, Lufthansa will increase the frequency to six departures per week – then a connection to JFK will be offered every day except Tuesdays. Departure from Düsseldorf is at 1.10 p.m., landing at 3.30 p.m. local time in JFK. Return is at 5.15 p.m. local time, arrival in Düsseldorf takes place at 07.00 a.m. the next day.

Lufthansa flies to Miami (MIA) three times a week – Wednesdays, Fridays and Saturdays. In the period from 3 June to 5 September, another flight on Sunday will supplement the service to Miami. Departure from Düsseldorf is at 12.25 p.m., landing in Miami at 4.40 p.m. local time. Return is at 6.25 p.m. local time, arrival in Düsseldorf is at 9.30 a.m. the next day.

Lufthansa will serve Fort Myers (RSW) three times a week in the 2020 summer timetable – Tuesdays, Thursdays and Saturdays. Departures from Düsseldorf on Tuesdays and Thursdays are at 12.10 p.m. and landings at 4.30 p.m. The return flight takes off from Fort Myers at 6.15 p.m. and arrives in Düsseldorf at 9.25 a.m. the next day. On Saturdays the plane takes off at 1.15 p.m. and lands in Florida at 5.35 p.m. Return is at 7.20 p.m. – arrival in Düsseldorf is then at 10.30 a.m.

Lufthansa connects the Caribbean destination of Punta Cana (PUJ) three times a week – Wednesdays, Fridays and Sundays. Departure from Düsseldorf on Wednesdays and Sundays is at 1.20 p.m., landing is at 5.25 p.m. local time in Punta Cana. Return is at 6.55 p.m. local time, arrival in Düsseldorf takes place at 10.15 a.m. the next day. On Fridays the plane takes off at 1.50 p.m. and lands at 5.55 p.m.in Punta Cana. It returns at 7.25 p.m. – arrival in Düsseldorf is then at 10.45 a.m.

Eurowings aircraft photo gallery:

Air Belgium celebrates its new service to the Caribbean with a special livery

Air Belgium (2nd) has made this announcement with a special livery:

You didn’t think we would land in Martinique and Guadeloupe without getting noticed, did you?

To celebrate our new destinations, we dressed up one of our planes in the colors of the French Antilles.

You can see the real thing at Brussels Charleroi, Fort-de-France and Point-à-Pitre airports.

Delta, AeroMexico working together to create a seamless travel experience

Delta Air Lines has made this announcement:

  • Over 80% of customer experience seams closed.
  • Technology and innovation focus drives customer satisfaction.
  • Investments continue in 2020.

Delta Air Lines and Joint Cooperation Agreement partner Aeromexico are focused on providing their customers with a consistent experience when traveling between the two airlines. Over 3.2 million Delta and Aeromexico customers connect across the transborder network every year and creating a truly seamless journey is paramount. Thus, by looking at all aspects of the customer journey together, and using technology to enhance the digital experience, the two airlines have established a foundation to benefit their shared customers by aligning products, polices and services.delta-aeromexico-flight-attendants.jpg

How do airlines achieve seamless processes?

It all starts with technology. When technological tools don’t talk to one another, customers experience gaps in service. Ensuring these journeys are free from technological roadblocks is the first step to ensure a great experience from the moment of booking, and in every step where airlines interface to serve the customer along the way.

“The two airlines are dedicated to a world-class customer experience and we’ve eliminated 83% of the service differences between us, ensuring consistency in processes and services – which is key to a stress-free connection experience,” said Jeff Moomaw, Delta’s Managing Director – Alliance Experience.  “Our joint customers can now purchase tickets for our branded products in all our booking channels, reserve their seats, take advantage of free messaging onboard as well as see alignment on checked and hand luggage policies.”

Improving customer experience

  • An aligned booking process across the two airlines, with ability to view the product offerings with real-time availability and pricing, as well as choose seats.
  • For frequent travelers, there is now elite status recognition at the time of travel as well as full earn and spending opportunities between the two airlines.
  • Customers enrolled in the TSA Pre-Check program will now have this emblem printed on their boarding passes when traveling with either airline – saving time and stress in the airport security line as customers enter, connect or exit the United States.
  • The airlines’ reservation specialists are now able to access, rebook and reissue tickets using the SkyTeam Rebooking feature, for customers flying with any of SkyTeam’s 18 other members, in a matter of minutes when a customer is impacted by a travel disruption.
  • For corporate travelers, Delta and Aeromexico introduced the Corporate Priority program, which gives corporate travelers consistent benefits around the world. These benefits include check-in recognition, priority boarding, priority service recovery, denied boarding and downgrade protection.
  • The airlines can now share passenger information to provide service request consistency with aligned unaccompanied minor and special assistance policies, as well as agreed procedures for animals traveling in the cabin.
  • A joint operations control center in Mexico City Airport also provides operational excellence and improved service recovery.employee-helping-customer-skyteam-rebooking.jpg
    “At Aeromexico and Delta we have a clear vision to be the number one option in the transborder market,” said Andrés Castañeda, Chief Digital and Customer Experience Officer at Aeromexico. “With more than a thousand flights per week, it is our job to offer a seamless experience to our joint customers. Along with Delta, we have achieved key goals that go from aligning processes and policies, technologies and making teams work closer, so we can provide our customers a journey tailored to their needs. Even though we have accomplished a lot, we want to better understand them, to keep raising the bar, and give them a more differentiated product.”

What’s coming for customers in 2020

  • Seamless check-in capability through the airline’s websites and apps
  • Improved bag tracking technology
  • Pre-flight communications highlighting the partner’s flight experience, so customers know what to expect when traveling with both airlines.
  • Expanded Corporate Priority benefits

The airlines will also be working together to better understand customer satisfaction through joint post-travel surveys, which will be introduced this month. This feedback will drive future investment in technology and products for the benefit of customers as well as support the airlines’ focus on decreasing customer complaints.

Delta and Aeromexico have a long history of working together. They launched their first codeshare in 1994 and launched their joint cooperation agreement in May 2017.

2019 Delta and Aeromexico Seams Closure Infographic