Tag Archives: Star Alliance

Star Alliance celebrates its 25th anniversary

Star Alliance and its 26-member carriers celebrated the 25th anniversary of the world’s first and leading global airline alliance on Saturday, May 14, 2022.

This bold vision was established in 1997 based on a customer value proposition of global reach, worldwide recognition, and seamless service. It continues today by leveraging technology to foster a harmonious experience for customers.

Together. Better. Connected. with Star Alliance

In conjunction with the anniversary milestone, Star Alliance and its member carriers will release exciting campaigns and customer innovations under the new brand tagline “Together. Better. Connected.” The new brand tagline captures the intent of fostering better human connections through the Star Alliance global network coupled with digital seamless connectivity.

Among the key successes and future offerings upon which Star Alliance continues to innovate are:

  • To introduce a new partnership model that cements network leadership
  • To be announced an industry-first co-branded credit card in a regional market that will offer loyalty customers of member airlines the opportunity to earn miles and points with spends
  • Jointly adopted a sustainability statement with member carriers to commit to the industry goal of net-zero carbon emissions and consequent joint efforts on decarbonisation
  • Star Alliance Biometrics, launched in 2020, is now available across four major airports – Frankfurt, Munich and Vienna – with Hamburg added in April 2022
  • Expansion of the Digital Connection Service to augment the Star Alliance Connection Centres to aid connecting passengers at major airports and the airlines serving them. This service is currently available at London Heathrow and will expand to a key European hub soon.
  • Progressive ability to reserve seats and track baggage location on codeshare flights and multi-carrier journeys through the digital channels of member carriers
  • Award-winning Star Alliance lounge in Los Angeles and other premium lounges in Amsterdam, Rome, Rio de Janeiro, Buenos Aires, and Paris, with new options for paid access being progressively rolled out.
  • Collection and online redemption of points and miles for award flights and upgrades across the twenty-six member carriers

Star Alliance innovations are underpinned by a robust and ever-evolving IT infrastructure that integrates the member carriers, coupled with more than 50 business practice standards and audit functions that place the customer at the center of the travel experience. On that basis, the Alliance has repeatedly won several “Best Airline Alliance” awards including the notable World Travel Awards, Skytrax World Airline Awards and Air Transport Awards which have recognised its positive contribution to the future of air travel.

Photo: Ethiopian Airlines Airbus A350-941 ET-AYN (msn 542) (Star Alliance) YYZ (TMK Photography). Image: 956312.

Ethiopian Airlines Airbus A350-941 ET-AYN (msn 542) (Star Alliance) YYZ (TMK Photography). Image: 956312.

Copyright Photo: Ethiopian Airlines Airbus A350-941 ET-AYN (msn 542) (Star Alliance) YYZ (TMK Photography). Image: 956312.

Historic Photo: Lauda Air (1st) Boeing 767-3Z9 ER OE-LAW (msn 26417) (Star Alliance) ZRH (Rolf Wallner). Image: 955255.

Lauda Air Boeing 767-3Z9 ER OE-LAW (msn 26417) (Star Alliance) ZRH (Rolf Wallner). Image: 955255.

Copyright Photo: Lauda Air (1st) Boeing 767-3Z9 ER OE-LAW (msn 26417) (Star Alliance) ZRH (Rolf Wallner). Image: 955255.

Air Canada joins ‘The World’s Most Magical Celebration’ at Walt Disney World Resort in Florida

Air Canada Airbus A321-211 C-GITU (msn 1602) (Star Alliance) LAX (Michael B. Ing). Image: 954943.

Air Canada is bringing the magic of the Walt Disney World Resort 50th anniversary celebration to Aeroplan members with new and exciting ways to experience the 18-month milestone event beginning October 1, 2021. From now until September 29, 2021, Aeroplan members can enter Air Canada’s contest for a chance to win one of 50 magical prizes, including one of five Air Canada Vacations packages to Walt Disney World Resort in Florida. Air Canada is also adding Disney merchandise and Disney Gift Cards that can be redeemed using Aeroplan points on the Aeroplan eStore. Plus, Aeroplan members will continue to earn and redeem Aeroplan points when travelling with Air Canada and Air Canada Vacations to Walt Disney World Resort.

With up to 33 weekly flights between Canada and Florida, including non-stop service to Orlando from Montreal and Toronto, Air Canada is the largest Canadian carrier into Orlando for Canadians. Later this year, Air Canada will also be offering non-stop service to Orlando from Quebec CityOttawa and Halifax. Customers looking to simplify their vacation planning can take advantage of complete Walt Disney World vacation packages, including hotel and theme park tickets, when booking with Air Canada Vacations, a distributor of Disney travel products for over 15 years.

Air Canada makes family travel as easy as possible by offering dedicated family check-in lines and early boarding, as well as offering our Skyriders program for kids that includes special meals and kits for them while onboard. And through Aeroplan Family Sharing, earning and redeeming Aeroplan points has never been easier.

50 magical prizes to celebrate 50 magical years

Aeroplan members can enter the contest between September 9, 2021 and September 29, 2021, at aircanada.com/magical50 for their chance to win one of the five Air Canada Vacations packages to the Walt Disney World Resort in Florida, as well as 45 other prizes that include Disney merchandise, Disney Gift Card eGifts and Aeroplan points. The total approximate value of all 50 prizes is $112,340.95 CAD. Not an Aeroplan member? Join now.

The contest is open to all active Aeroplan members in good standing who: (i) are residents of Canada, (ii) have reached the legal age of majority in their province or territory of residence, and (iii) enter the contest between September 9, 2021, at 12:01 a.m. and September 29, 2021, at 11:59 p.m. (EST). No purchase necessary.

Full contest rules and contest entry form available at aircanada.com/magical50.

New Disney Merchandise on Aeroplan eStore

Aeroplan members will have access to a dedicated Disney shop on the Aeroplan eStore where they can redeem points for Disney Gift Cards starting at $100 CAD, or to shop for popular Disney merchandise for their family and friends.

Aeroplan Member Benefits

Aeroplan members can redeem their Aeroplan points for flights to Orlando with Air Canada, or toward an entire Walt Disney World vacation package with Air Canada Vacations. They can also earn Aeroplan points on their flights when booking with Air Canada or Air Canada Vacations. Aeroplan credit cardholders can earn Aeroplan points even faster and receive additional airline benefits.

The Walt Disney World 50th Anniversary Celebration

Beginning October 1, 2021:

  • Mickey Mouse and Minnie Mouse will host “The World’s Most Magical Celebration” honouring the 50th anniversary of Walt Disney World Resort in Florida.
  • This 18-month event will feature new experiences at the resort’s four theme parks and beyond, where shimmering EARidescent décor will appear as if by magic.
  • A new nighttime spectacular, “Disney Enchantment,” will help kick off the 50th anniversary festivities when it debuts Oct. 1 at Magic Kingdom Park.
  • Joining “Disney Enchantment” on Oct. 1 will be “Harmonious” at EPCOT, one of the largest nighttime spectaculars ever created for a Disney park.
  • An expanded France pavilion at EPCOT will be part of the festivities and feature a new family-friendly attraction, Remy’s Ratatouille Adventure, and a delicious new restaurant, La Crêperie de Paris.

Top Copyright Photo: Air Canada Airbus A321-211 C-GITU (msn 1602) (Star Alliance) LAX (Michael B. Ing). Image: 954943.

Air Canada (historic) aircraft slide show:

 

Avianca El Salvador launches Ontario, CA – San Salvador service

Avianca (El Salvador) Airbus A319-132 N522TA (msn 5219) (Star Alliance) LAX (Michael B. Ing). Image: 937568.

Ontario International Airport (ONT) officials are celebrating the launch of Avianca Airlines’ service to El Salvador – the first of its kind between the Inland Empire to Central America staring on July 1.

The Bogota, Colombia-based carrier will operate three flights a week from ONT to San Salvador International Airport (SAL) in the capital city of El Salvador. Flights will arrive at ONT at 11:30 p.m. on Tuesday, Thursday and Saturday with return service departing ONT at 1:15 a.m.

Flight #

Origin

Destination

Departure

Arrival

Frequency

Aircraft

AV530

SAL

ONT

7:10 p.m.

11:30 p.m.

Tue, Thu, Sat

Airbus A319

AV531

ONT

SAL

1:15 a.m.

7:05 a.m.

Wed, Fri,  Sun

Airbus A319

*All times local

Top Copyright Photo: Avianca (El Salvador) Airbus A319-132 N522TA (msn 5219) (Star Alliance) LAX (Michael B. Ing). Image: 937568.

Avianca (El Salvador) slide show:

ANA to install world’s first hands-free lavatory doors on 21 aircraft

All Nippon Airways (ANA), Japan’s largest and 5-Star airline for eight consecutive years, has partnered with JAMCO Corporation to develop the world’s first hands-free door that allows easy access to lavatories on its aircraft. The innovative door was developed as part of the ANA Care Promise initiative, and will help limit potential vectors for the transmission of pathogens. The first hands-free doors will be introduced to domestic flights starting May 1.

“Guided by the principles of ANA Care Promise, we have continued to invest in the development and implementation of innovative technologies because the health and safety of passengers and our staff is the top priority,” said Shinichi Inoue, Senior Executive Vice President, Customer Experience Management & Planning. “The hands-free lavatory door is the latest example of us putting this principle into practice as we look for ways to make the travel experience safer and more convenient.”

The new lavatory door is equipped with a large inner door locking knob and an additional handle so that passengers can use their elbows to unlock the door. Because the door mechanism is different to those found on other aircraft, signage has been placed near the lavatory to provide operational instructions.

ANA (All Nippon Airways) - Air Japan Boeing 787-9 Dreamliner JA899A (msn 34519) (Star Alliance) NRT (Akira Uekawa). Image: 953557.

Above Copyright Photo: ANA (All Nippon Airways) – Air Japan Boeing 787-9 Dreamliner JA899A (msn 34519) (Star Alliance) NRT (Akira Uekawa). Image: 953557.

The hands-free lavatory will be installed on 11 Boeing 787-8 Dreamliners, two Boeing 787-9 aircraft, and eight Boeing 777-200s. The initial installation will be for aircrafts serving domestic routes, while ANA hopes to introduce the system to all domestic and international aircraft in the future.

To help mitigate the spread of COVID-19 and other pathogens, ANA has instituted the ANA Care Promise program which goes above and beyond the recommendations from public health officials in order to keep passengers and employees healthy. With such efforts, ANA is the first airline in Asia and only the fourth in the world to receive the SKYTRAX Airline Safety 5-Star rating which confirms the effectiveness of ANA Care Promise.

ANA aircraft slide show:

Star Alliance to establish Center of Excellence in Singapore

The Star Alliance has issued this statement:

Star Alliance will establish a management office in the city state of Singapore later this year.

This was a decision taken by its Chief Executive Board, comprising the Chief Executive Officers of its 26 member airlines, who considered a new centre of excellence to be an important dimension of positioning the Alliance to deliver on its post-Coronavirus strategy, and for it to remain innovative, resilient and nimble.

All businesses are reimagining a post-pandemic world fundamentally changed by COVID-19, and the associated disruption to global networks, economies, and the livelihoods of many. A consequence of the world’s reaction to COVID-19 has been the destabilizing effect it has had on aviation.

This decision to future-proof the Alliance was made against this backdrop.

Effectively, Star Alliance will maintain two centers of excellence internationally, in keeping with the global character of the Alliance.

The Singapore office will complement the long-standing office in Frankfurt, Germany and will focus on progressing its strategy in digital customer experience. Two members of the Alliance, Lufthansa and Singapore Airlines, have established innovation hubs in the City, another benefit as the Alliance continues its ground-breaking digital customer experience innovations.

Singapore was selected based on considered criteria, such as access to innovation and global competitiveness. Singapore has also been ranked highly for the ease of doing business by the World Bank on a consistent basis and has been ranked the most competitive country in the world on several occasions.

Avianca Brasil to exit Star Alliance

Ocean Air Linhas Aéreas S/A, headquartered in São Paulo and formerly doing business as Avianca Brasil, will formally leave Star Alliance with effect from September 1, 2019. Star Alliance maintains a competitive network in the region.

Ocean Air’s withdrawal follows several months of bankruptcy protection and the withdrawal of its Air Operator Certificate (AOC) by Brazilian regulator ANAC. The Star Alliance network maintains a significant and long-time presence in the Brazilian market continuously since its founding in 1997. As of September 1, 2019, the Alliance will number 27 member airlines.

 

Lufthansa to add two new destinations from Munich this winter

Lufthansa Airbus A319-114 D-AILF (msn 636) (Star Alliance) ZRH (Rolf Wallner). Image: 927603.

Lufthansa has made this announcement:

Lufthansa will be flying towards two new European destinations this winter. Tallinn, the capital of Estonia, will be offered from Munich for the first time, starting on November 4, 2019.

Newcastle in northeastern England will follow on February 3, 2020.

Both destinations will be served by an Airbus A319.

Tallinn (above), for example, features an impressive medieval old town: its historic center has been a UNESCO cultural heritage site since 1997. The capital of Estonia is considered one of the most beautiful medieval capitals of the Baltic and is the cultural center of the country. But Tallinn is also the economically strongest city in Estonia. Among other things, it is home to the largest banking sector in the Baltic states. Lufthansa will be flying to Estonia’s capital every Monday, Thursday and Saturday as of November 4.

Newcastle upon Tyne (above) is a significant industrial and transportation center in northeastern England. The city is also considered a stronghold of art and science. Newcastle is the ideal starting point for visits to a variety of national parks and for round trips through northern England. One special attraction is Alnwick Castle, which served as a location for a number of Harry Potter films. As of February 3, 2020, air travelers will be able to reach the English metropolis nonstop from Munich every day but Saturday.

Top Copyright Photo: Lufthansa Airbus A319-114 D-AILF (msn 636) (Star Alliance) ZRH (Rolf Wallner). Image: 927603.

Lufthansa aircraft slide show:

Star Alliance unveils a refurbished lounge at Paris Charles de Gaulle

The Star Alliance has made this announcement:

Star Alliance has officially completed the refurbishment of its lounge at Paris Charles de Gaulle (CDG) Airport. The 980 square metre facility offers seating for more than 220 guests and features stylish elements inspired by Parisian design and architecture.

The lounge is available to First and Business Class customers as well as Star Alliance Gold members travelling from Paris Charles de Gaulle Airport – Terminal 1 on the following Star Alliance member airlines: Aegean, Air China, ANA, Asiana, EGYPTAIR, Eva Air, Singapore Airlines, Thai Airways, Turkish Airlines and United Airlines.

Christian Dräger, Star Alliance VP Customer Experience, commented: “The newly renovated Star Alliance Lounge at Paris Charles de Gaulle ties in seamlessly in our strategy of making the customer journey better. We are delighted to be able to offer our guests travelling from or transiting through Paris now with an unparalleled hospitality experience in a well equipped environment, where they can sit back, relax and enjoy their journey.”

The lounge, which was first opened in 2008, is located behind passport control at the highest point of the terminal building – levels 10 and 11 – and provides a panoramic view of the airport from the upper floor. Open daily from 05.30am to 10.00pm depending on the flight schedule, the refurbished lounge offers a range of facilities catering to the diverseneeds of today’s frequent travellers. A particulary striking feature is the landscaped garden, which gives guests the opportunity to enjoy the beautiful outdoor area reminiscent of the green spaces of Paris before their flight.

The lounge also offers an exclusive zone for customers travelling in First Class on Air China, Singapore Airlines and Thai Airways operated flights.

Customers are offered a wide range of complimentary drinks and can choose from a selection of international hot and cold menus featuring some typically French delights.

Comfortable and quiet work spaces are located on both levels and complimentary Wi-Fi Internet access is available throughout the lounge. Specific attention was paid to a significant increase of power sockets to make sure guest can stay connected at all times. Shower facilities, state-of-the-art television screens and a wide selection of international newspapers and magazines round off the service.

The lounge at Charles de Gaulle Airport, Terminal 1 is among seven other Star Alliance branded lounges, which are located at Amsterdam (AMS), Buenos Aires (EZE), Los Angeles (LAX), Nagoya (NGO), Rio de Janeiro (GIG) Rome (FCO) and Sao Paulo (GRU).

In total, 21 Star Alliance member carriers operate from Paris – CDG, offering 142 daily flights to 41 destinations in 25 countries: Aegean, Air Canada, Air India, Eva Air, Air China, Ethiopian Airlines, Adria, Lufthansa, Lot Polish Airlines, Swiss, Egyptair, All Nippon Airways, Austrian, Croatia Airlines, Asiana Airlines, Scandinavian Airlines, Brussels Airlines, Singapore Airlines, Thai Airlines, Turkish Airlines and United Airlines.

All photos by the Star Alliance.