Category Archives: easyJet (UK)

easyJet to close three UK bases

easyJet (UK) has now confirmed it will close three bases including London-Stansted, London-Southend and Newcastle effective on September 1, 2020.

The airline will continue to serve Amsterdam, Belfast, Edinburgh, and Glasgow from Stansted, and Nice, Belfast, and Bristol will continue to be served from Newcastle.

easyJet aircraft photo gallery:

easyJet aircraft slide show:

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easyJet announces restart of flying from June 15

easyJet has made this announcement:

A small number of mainly domestic flights, from 21 European airports will restart from June 15, 2020

This includes many UK domestic routes, including from London Gatwick, Bristol, Birmingham, Liverpool, Newcastle, Edinburgh, Glasgow, Inverness, Belfast, and Isle of Man.

easyJet is introducing new measures to help ensure safety and wellbeing including enhanced aircraft cleaning and disinfection and requirement for passengers and crew to wear masks.

easyJet has announced that it will resume some flights on June 15, 2020. Services will be operating from London Gatwick, Bristol, Birmingham, Liverpool, Newcastle, Edinburgh, Glasgow, Inverness, Belfast, and Isle of Man in the UK. In addition, flying will resume in France from Nice, Paris Charles de Gaulle, Toulouse, Bordeaux, Nantes, Lyon and Lille, as well as from Geneva in Switzerland, Lisbon and Porto in Portugal, and Barcelona in Spain.

 

Flying will principally be on domestic routes alongside a minimal number of international routes. The airline expects to increase flying as customer demand continues to build and restrictions are relaxed. During the lockdown period the fleet has been grounded the aircraft have been maintained in a flight ready condition to enable the airline to resume flights quickly at the right time.

 

A new range of additional measures will be in place to help ensure the safety and wellbeing of all customers and crew onboard. These include enhanced aircraft disinfection for easyJet aircraft; customers, cabin and ground crew will be required to wear masks; there will also initially be no food service onboard flights, all of which operate on a short-haul network.

The measures have been implemented in consultation with aviation authorities ICAO and EASA, and in line with relevant national authorities and medical advice through the airline’s chief medical adviser.

 

Johan Lundgren, CEO of easyJet, commented:

 

“I am really pleased that we will be returning to some flying in the middle of June. These are small and carefully planned steps that we are taking to resume operations. We will continue to closely monitor the situation across Europe so that when more restrictions are lifted the schedule will continue to build over time to match demand while also ensuring we are operating efficiently and on routes that our customers want to fly.

 

“The safety and wellbeing of our customers and crew remains our highest priority which is why we are implementing a number of measures enhancing safety at each part of the journey from disinfecting the aircraft to requiring customers and crew to wear masks. These measures will remain in place for as long as is needed to ensure customers and crew are able to fly safely as the world continues to recover from the impact of the coronavirus pandemic.

“We look forward to welcoming our customers back onboard in June.”

The airline has also today released a video outlining the new measures that will be in place for customers’ well being for when they next travel. The video can be viewed here: https://vimeo.com/420797408/e0c5ccb978.

 

NEW MEASURES:

 

AIRCRAFT CLEANING:  

The additional cleaning and disinfection procedures for aircraft cabins are on top of an existing daily aircraft cleaning schedule. Every aircraft will be subject to a daily disinfection process which provides surface protection from viruses that lasts for at least 24 hours.

 

ON BOARD MEASURES:

All passengers and crew will be required to wear masks onboard at all times.  Initially when flights restart, the Bistro and Boutique service will not be available. Furthermore, all flights will be equipped with spare sanitary equipment including masks, gloves and hand sanitiser to ensure these are available to customers and crew at all times onboard, if required. easyJet’s aircraft are already fitted with state of art filtration technology. High efficiency particle arresting filters filter 99.97% of airborne contaminants in the cabin, including viruses and bacteria. These filters are the same as those used in hospitals and through them the cabin air gets replaced every 3-4 minutes.

 

AIRPORT MEASURES:

To protect customers and ground crew in the airport, customers will be able to use our automated bag drop to check in their hold luggage and screens will be in place at our check in desks and at airports where auto bag drop is not available. Ground crew and cabin will not handle any customer documents during boarding so customers will be asked to present and scan their own documents.  easyJet already encourages all customers to check in online and download their boarding pass onto their smart phone or to print their own boarding passes before arriving at the airport.  Our ground crew will also wear gloves and masks at all times when transporting customer luggage to and from the aircraft.

 

Further recommendations for airports indicate there may also be measures in places at airports such as wearing masks, self-declaration health forms to be completed ahead of departure, and temperature screening. The airline is working with all airports where it operates to understand what measures will be in place to protect customers.

SOCIAL DISTANCING:

Customers will be able to practice social distancing in the airports, at gates and during boarding. Onboard, and where possible, crew will invite customers to sit at distance from customers not in their party where seats are available.

 

easyJet will continue to work with the relevant national authorities to review and assess what measures are required in the longer term.

Some flights will be resuming on the following routes from June 15, 2020:

UK 
Belfast Birmingham
Belfast Bristol
Belfast Edinburgh
Belfast Glasgow
Belfast London Gatwick
Belfast Liverpool
Belfast Newcastle
Birmingham Belfast
Bristol Belfast
Edinburgh Belfast
Edinburgh London Gatwick
Glasgow Belfast
Glasgow London Gatwick
Inverness London Gatwick
Isle of Man London Gatwick
Isle of Man Liverpool
London Gatwick Belfast
London Gatwick Edinburgh
London Gatwick Glasgow
London Gatwick Inverness
London Gatwick Isle of Man
London Gatwick Nice
Liverpool Belfast
Liverpool Isle of Man
Newcastle Belfast
France
Bordeaux Lyon
Bordeaux Nice
Paris Charles de Gaulle Nice
Paris Charles de Gaulle Toulouse
Lille Nice
Lyon Bordeaux
Lyon Nantes
Nice Bordeaux
Nice Paris Charles de Gaulle
Nice London Gatwick
Nice Lille
Nice Nantes
Nice Toulouse
Nice Geneva
Nantes Lyon
Nantes Nice
Toulouse Paris Charles de Gaulle
Toulouse Nice
Switzerland
Geneva Porto
Geneva Barcelona
Geneva Lisbon
Geneva Nice
Spain
Barcelona Geneva
Portugal 
Porto Geneva
Lisbon Geneva

 

easyJet is a cyber attack victim

easyJet has made this announcement:

More on the attack form the BBC.

Cybersecurity industry experts commented:

 

Mark Bower, senior vice president, comforte AG:

“The aviation industry is struggling at present given the current pandemic, so seeing another major airline succumb to a data breach is not pleasant. On first glance, EasyJet has followed the correct procedures and informed all affected customers who have had their sensitive data compromised. However, this situation could have been avoided.

 

Airlines and the GDS booking platforms that support them contain huge amounts of regulated PII in passenger data that’s potentially at risk. Organizations that process PII data need to take a serious approach to data-centric security. There are proven methods available which can reduce the impact of such data breaches. Tokenization is a great example. With such an approach, all sensitive data elements get replaced by tokens. That means that in the case of a data breach, the data is worthless for attackers. Furthermore, as it is the data elements themselves that are protected, security travels with the data. No matter if it is processed and stored within the company network, or whether it moves outside the perimeter. Too often we see organization only secure what is mandated – like credit card data, leaving PII exposed at scale. If the full spectrum of personal data isn’t protected as required by modern privacy laws, businesses must realize that it is their brand and reputation that will be negatively affected.”

 

Brian Higgins, security specialist, Comparitech:

“Attacks like this have enormous, knock-on effects for the victims. Once the attack is made public criminal organizations will immediately seek to take full advantage of the fear and uncertainty the 9 million customers of EasyJet are currently feeling and begin campaigns to exploit them.

 

They will email, call on the telephone or in person, make contact via social media channels. In fact they will use any and all methods to make contact, pretend to be EasyJet and use that fear and uncertainty to make people reveal more of their personal information, login credentials, bank details etc. in order to commit more crime. Any and all unsolicited contact from EasyJet should be ignored, however difficult that may be. Check their official website or contact the Office of the Information Commissioner for advice. Never engage with any other offers of help. They will almost certainly cause you more harm.

 

A company the size of EasyJet should have a comprehensive incident response plan to deal with this attack. The coming days will show us if that is the case, although how they can assure their customers that ‘there is no evidence that any personal information of any nature has been misused’ shows a worrying naivety. This is the golden hour for cyber criminals. EasyJet customers have one line of defense right now: ignore them.”

 

easyJet crew volunteers will support NHS ExCeL field hospital, defers delivery of 24 Airbus aircraft

easyJet (UK) has made this announcement:

The NHS is asking for easyJet cabin crew to volunteer to use their training to supporting clinical services on the frontline.

easyJet cabin crew volunteers will be supporting the NHS ExCeL field hospital to provide vital help as part of the country’s nationwide effort to support frontline clinical staff faced with battling the coronavirus pandemic currently impacting the UK. The NHS is enlisting the help of cabin crew in a bid to help staff new Nightingale hospitals.

Those who sign up will perform clinical support roles, under the close instruction of nurses and senior clinicians on the wards at the NHS Nightingale Hospitals across the country. The NHS has confirmed that they are being built in London, Birmingham and Manchester with other site being considered.

They will change beds, tend to patients and ensure they are as comfortable as possible. Many airline staff are ideal volunteers as they have been first aid trained and hold other medical qualifications as well as being security cleared. Expert training will be provided to all new recruits when they sign up. With the majority of flights currently suspended as a result of the pandemic, cabin crew will be able to put their unique skill set to use during this time to provide much needed support to the NHS. easyJet has around 4000 cabin crew in the UK across easyJet’s 11 bases up and down the UK.

Tina Milton, Director of Cabin Services for easyJet, commented:

“We have all needed the NHS at some point in our lives and so we are so proud that our crew can now help to support the NHS at this crucial time.

“The NHS is at the forefront of dealing with this health emergency but the training and skills our cabin crew have, working closely with the medical professionals, could help make a real difference.”

Ruth May, chief nursing officer for England said:

“Nurses, doctors and other vital health and social care staff are working day and night to provide the best possible care to patients as the NHS continues to fight this global health pandemic.

“The NHS is mobilising like never before, but the scale of this challenge has not been seen in peacetime so we need all the support we can get.

“Thousands of nurses, medics and other expert staff are returning to work alongside us, but we need everyone to do their bit – whether that is working in one of our current health or social care services, working in the Nightingale Hospital, volunteering to help the NHS or following government advice to stay at home, protect the NHS and save lives.”

Ashley Brown who has been a cabin crew member for easyJet for the past three years and   formerly worked for the NHS, commented on why he has volunteered:

“I, like everyone, is so grateful to our NHS workers for all they are doing for the country. We all know how much pressure they are under right now and so when the appeal came for cabin crew to assist in the fight against Covid-19 I felt compelled to apply. Prior to joining easyJet I used to work for an NHS Trust so I know how valued the health service is and so feel passionate about supporting the NHS once again.

“Cabin crew are in a good position to help because of the first aid training we receive for our job along with the security checks we undergo so I am sure I will be joined by so many of my fellow crew at easyJet and I am glad we are able to help.”

The airline has been working with the NHS to enable both its crew and head office communities to volunteer during this time, from mobilising highly-skilled crew volunteers to directly support clinical services in hospitals, to volunteering as an NHS responder.

In other news, easyJet has deferred delivery of 24 new Airbus aircraft due for delivery in 2020-2022.

easyJet aircraft photo gallery:

easyJet grounds its entire fleet

easyJet today grounded its entire fleet.

The airline issued this short statement:

“As a result of the unprecedented travel restrictions imposed by governments in response to the coronavirus pandemic and the implementation of national lockdowns across many European countries, easyJet has, today, fully grounded its entire fleet of aircraft.

Over recent days easyJet has been helping to repatriate customers, having operated more than 650 rescue flights to date, returning home more than 45,000 customers. The last of these rescue flights were operated on Sunday March 29.”

easyJet (UK) aircraft photo gallery:

easyJet to ground majority of fleet from March 24

easyJet has made this announcement:

Following the country lockdowns, travel restrictions and changes to travel advice across its network, easyJet has taken the decision to ground the majority of its fleet of aircraft from Tuesday, March 24 onwards.

We will continue to operate rescue flights as required to repatriate customers and anticipate most of our rescue operations to be completed by Monday, March 23.

Details of the rescue flights we are operating to repatriate customers can be found here: https://www.easyjet.com/en/policy/coronavirus-rescue-flights.  If you are currently abroad, we urge you to rebook yourself onto a rescue flight prior to Monday.

In addition, we anticipate operating a minimal schedule of essential services on some routes. This will be a maximum of 10% of our usual capacity during this time of year and mainly routes to, from and within the UK.

We will continue to review our flight schedule on a weekly basis to ensure that it matches current demand. ​With recent guidance, we recognize many customers with existing reservations do not intend to travel, and so we would encourage them to change their tickets for free now, as this will allow us to best match our remaining flying to the demand.  easyJet continues to waive all change fees for customers who want to move their flight to a later date and they can now change up until February 28, 2021.  Customers will be contacted directly if their flight is cancelled and will be provided with their options.

Johan Lundgren, easyJet CEO, said:

“These are unprecedented times for the airline industry. We know how important it is for customers to get home and so are continuing to operate rescue flights over the coming days to repatriate them.  Significantly reducing our flying program is the right thing to do when many countries have issued advice to their citizens not to travel unless it is essential and the aircraft groundings will also remove significant levels of variable costs at a time when this remains crucial.”

easyJet aircraft photo gallery:

easyJet to suspend all flights to Spain on March 17

easyJet has made this announcement:

Spain is the latest authority to impose flight restrictions. We’re flying a full Spanish schedule on March 15-16 to help get people home but unfortunately will need to cancel flights from March 17 onwards.

easyJet aircraft photo gallery:

Etihad Airways and easyJet enter into a new partnership

Etihad Airways (Etihad), the national airline of the UAE, has become the most recent airline to partner with easyJet, one of the world’s largest airlines. This new partnership means customers can purchase tickets through the easyJet worldwide website connecting the two airlines’ networks and opening new and exciting possibilities for travel between Europe, Africa, the Azores and the UAE. The collaboration comes into effect immediately.

The partnership follows easyJet’s accelerated and successful roll out programme with world-leading flight comparison search engine, Dohop, which powers the easyJet worldwide website connecting its European network with longhaul flights. For Etihad, this has been achieved using the NDC (New Distribution Capability) platform providing technical capability for new partnerships previously not possible. The partnership with easyJet and Dohop is the UAE national airline’s first use of this technology and Etihad plans to add more airlines and travel partners to their NDC portfolio in 2020.

Customers will for the first time be able to purchase tickets on the easyJet website from 68 cities on the airline’s network in Europe to Abu Dhabi, connecting on to Etihad Airways flights from 10 European gateways in Amsterdam, Athens, Barcelona, Paris Charles de Gaulle, Rome, Geneva, Madrid, Manchester, Milan Malpensa, and Zurich. Both airlines plan to expand the partnership to include more destinations in the future.

Etihad Airways and easyJet enter into new partnership

easyJet announces four new destinations from Bordeaux

easyJet, Europe’s top airline by its network, is pushing ahead with its local commitment and investment, adding an Airbus A320 from summer 2020 and paving the way to the launch of four new lines from Bordeaux in 2020, bringing the total to 42 lines. easyJet will thus rank as the top airline in Bordeaux for the number of available destinations.

36 new cabin crew positions will also be created, bringing the total workforce to 200 employees, two years after opening its local base.

As from summer 2020, Bordeaux residents will have a choice of four new charming seaside destinations at affordable rates: Corsica and Sardinia with Ajaccio and Figari, and Olbia in the high summer season, and Fuerteventura (Canaries) all year round.

Starting this winter, Bordeaux residents will also enjoy more frequent connections and better scheduling to Lille, Marseille and Nice, and to European cities such as Berlin, Granada, Porto and Venice. Last but not least, Catania will be available year-round as from this winter, instead of only in high season.

Using the aircraft based in Bordeaux, easyJet can put out a top-quality, ever-improving offer from the capital of the Gironde region. By 2020, the orange network will boast almost 20% extra seats, with 3 million seats available in total, of which 1 million during the winter.

Growth sustained by the easyJet base opened in 2018 is also driving job creation with 200 direct jobs signed under French law in the past two years, including 36 new hires starting in summer 2020.

easyJet aircraft photo gallery:

easyJet launches easyJet holidays with a logo jet

Launched on November 28, 2019

easyJet has launched its own holiday arm amid concerns that the British public will be put off booking a trip with a company famed for its budget approach to air travel.
easyJet holidays went live on Thursday, November 28, 2019, selling packages to 5,000 hotels in more than 100 destinations, predominantly in Europe. Each booking comes with 23kg checked baggage per customer and transfers, where available.
For this reason the pictured easyJet A320 G-EZOA has received a special livery with “easyjet holidays” titles and special decals on the rear fuselage.
easyJet made this announcement:

easyJet on November 28 launched a new holiday business aimed at shaking up the sector with flexible, great-value holidays to handpicked hotels across Europe.

UK customers can book Europe’s most loved hotels, together with any easyJet flight, on one platform. This will help to reduce the seven hours holidaymakers spend on average searching for a holiday, according to research by the new holiday company.

easyJet holidays will offer lots of peak-time holiday availability and more weekend flying than anyone else. All holiday bookings will include 23kg hold baggage per person, offering great value and extra ease, especially with families in mind, and beach holidays will also include a transfer.

The business has been built to overcome the things that frustrate travellers the most. This includes the amount of time spent looking for good deals (25%), the added expense of travelling at preferred times (21%) and the lack of flexibility with flight times and dates (17%).

easyJet holidays customers will benefit from ultimate flexibility and can choose exactly how many nights they wish to stay thanks to the strength of the easyJet fleet and its flying schedule. The airline has more than 330 aircraft flying up to 670 routes a day to beach and city locations, resulting in great-value holidays, no matter the duration or time of year.

easyJet holidays is directly contracting hotels for the first time, giving holidaymakers the choice of staying at handpicked hotels. The range of high-quality hotels has been carefully selected by experts, with bespoke collections carefully designed to suit every holiday type. The beach collections include ‘Luxury’, ‘Adult’, ‘Family’ and ‘Undiscovered’, for authentic accommodation off the beaten track. For city breaks, the hotels will be highlighting ‘Luxury’ and ‘Boutique’ collections. Customers can choose from over 5,000 hotels across more than 100 destinations.

The business has also introduced new technology to ensure a quick and seamless customer experience, including integration with easyJet’s app and a completely new website. The new website also features advanced mapping technology, meaning customers can explore a city or resort or start to plan their trip before they book. Key points of interest and walking routes from chosen hotels are highlighted – together with new itinerary guides for a selection of cities – so that customers can start to make the most of their holiday before they travel.  The website will also feature TripAdvisor ratings, following research showing that holidaymakers trust these reviews over anything else (40%) when it comes to choosing which hotel to book. It will also use AI to learn and personalise the experience for customers.

Garry Wilson, Chief Executive of easyJet holidays, said: “easyJet has been a pioneer in transforming travel for almost 25 years and we want to bring that to the holidays sector. “We know the way people travel is continuously evolving; we know customers want flexibility on when and how they holiday; we know customers want flexibility on when and how they holiday; we know they want to be able to easily pick a hotel to suit their needs and we know they want a hassle-free booking process. We’re really excited to help meet these needs with the launch of our new modern and relevant holidays business.”

Javier Rodriguez reporting from Spain.
Top Copyright Photo: easyJet holidays (easyJet UK) Airbus A320-214 WL G-EZOA (msn 6412) PMI (Javier Rodriguez). Image: 948408.
easyJet (UK) aircraft slide show: