Southwest Airlines suffers growing pains as it adds more congested hub destinations

Southwest Airlines (Dallas) became very successful by avoiding the congestion of major hub airports by serving under utilized smaller airports. Southwest was therefore able to achieve a very low complaint factor and also the best on-time record. The airline even painted this special “Triple Crown” Boeing 737 to celebrate its earlier achievements. This is now changing as the company adds more major hubs airports. One of the airports that is suffering from this erosion of service is its major Chicago Midway Airport hub. According to this article by the Chicago Tribune, Southwest is dispatching a team of 10 station managers from other airports to MDW to try to solve these growing pains.

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Southwest Slide Show: CLICK HERE

Copyright Photo: Bruce Drum. Read about the “Triple Crown” logojet by clicking on the photo.

Southwest MDW Routes: