Safair (Johannesburg) has been operating for other carriers and as a charter airline since March 18, 1970. Now the company is venturing into the tough scheduled airline business under the FlySafair banner. The low-fare airline will start flying 165-seat Boeing 737-400s on October 17 between Johannesburg and Cape Town (see below for an update).
The airline issued this statement about FlySafair:
Although FlySafair is a brand new low-cost passenger airline or, as we prefer to say “a high value airline”, it already boasts a proud heritage.
Founded by Safair, probably South Africa’s best known air logistics and specialized air services company, FlySafair was born from a company that already has 48 years of experience. We like to think of ourselves as South Africa’s oldest newest airline.
During that time, we have reliably and successfully transported medical supplies and food relief into inaccessible territories for the United Nations, the World Food Program (WFP) and a host of other international aid agencies.
It’s all in a days work for us to transport aid to Angola, adventurers to Antarctica, parachutists to Phalaborwa, rhinos to remote bushveld runways and sharks to Singapore (the Hammerhead variety).
We’ve carried freight around the world, flown in teams of people wherever and whenever they were needed and supplied back-up passenger and freight airplanes to commercial airlines on a regular basis.
You could say we’re a company of adventurers. We prefer to think that we exist for the sheer love of flying.
Because we’ve been around for over four and a half decades, we’ve got a certain old-world quality you won’t find on other low cost airlines.
We think the kind of person who will fly with us at FlySafair is someone who appreciates quality, good old fashioned values and attention to detail.
But most of all, we believe the people who come with us are the kind of people who still love flying.
So please, if you’re looking for an efficient, professional, reliable, low cost high value airline offering exceptional rates and good service welcome aboard FlySafair.
We guarantee it will be a breath of fresh air for you.
The airline is also holding a “Your Name on a Plane” contest:
“Normally airlines name their planes after historical events, natural wonders, or famous people. We thought we’d name our planes after someone really important. You.”
Update: On October 8, the North Gauteng High Court issued a court interdict preventing the airline from launching operations between Johannesburg and Cape Town. The interdict was a result of a complaint by Comair (British Airways) which challenged the ability of Safair to operate scheduled service. The court also order Comair to honor the FlySafair tickets.
CEO Dave Andrew of FlySafair stated the new airline will shelve all plans until the issue is settled in court and issue refunds.
Here is the full statement:
Thank you once again for your continued patience during this temporary
setback. Your messages of support have been greatly appreciated and we value
the time you have taken to communicate with us in such a positive manner.
As part of our commitment to communicating with you openly and honestly,
allow me to update you on what is happening at the moment.
As per the court interdict granted on Tuesday, FlySafair will be refunding all
tickets purchased. In fact, we have already completed and credited all credit card
transactions through our payment gateway. We are also in conversation with all
the major banks to ensure that these payments reflect timeously in our
We are steadily making our way through the EFT refunds for the remaining
passengers. Some of those payments are still outstanding as we’re waiting for
confirmation from a few passengers regarding their banking details. If you are
waiting for an EFT refund, please ensure that you have shared your details with
us either via our Central Reservations on 087 135 1351 or email
As per the court order, the process from here is that Comair must accommodate
FlySafair’s passengers, honouring the ticket prices and dates of travel as agreed
to with FlySafair. Passengers are requested to contact Comair’s call centre on on
010 492 2230 or email email@example.com and they will assist.
We trust this letter provides further clarity on the situation FlySafair is currently
faced with. We appreciate your support and look forward to taking to the South
African skies in the near future.
Should you have any questions not relating to rebooking or refund procedures,
you are, as always, welcome to contact me at firstname.lastname@example.org.
CEO – FlySafair