American Airlines is closely monitoring the track of Hurricane Dorian. Our thoughts are with those who are in the path of this damaging hurricane.
We have resumed service at Fort Lauderdale/Hollywood, Florida, and Nassau, Bahamas, but airport operations remain suspended at several airports in the Bahamas, Florida and South Carolina. Additionally, due to the size, strength and location of the hurricane, we will continue to experience a disruption to our operation throughout the week, specifically on flights that operate along the East Coast. The American Airlines Integrated Operations Center in Fort Worth, Texas, continues to closely monitor the track of this storm and is coordinating with the National Weather Service, Federal Aviation Administration (FAA) and local airports. American will continue to keep the Newsroom updated with the latest operational information.
Storms like these may require customers to change their travel plans and, as a result, American has issued a travel alert for more than 20 airports, including eight coastal airports in Georgia, North Carolina and South Carolina. The travel alert includes capped fares and waived baggage fees through Sept. 7. If a customer chooses not to fly to/from an airport covered by the current waiver, American will waive change fees for future travel. This provides additional flexibility for our customers.
The current travel alert, which has been extended, allows customers to rebook without change fees. Customers can reschedule their travel on aa.com by retrieving their reservation, or by contacting American reservations at 800-433-7300 in the U.S. or Canada. Customers calling from outside the U.S. or Canada should check aa.com for our worldwide reservation phone numbers.
In the Bahamas, Envoy Air, a wholly owned subsidiary of American, has 20 team members in Freeport (Grand Bahamas) and 17 team members in Marsh Harbour (Abaco Islands). Envoy has made contact with all team members in Freeport, and is working to contact seven remaining team members in Marsh Harbour. Once an assessment of airport conditions is completed, the team will immediately deploy flights to send needed supplies to these islands.
Fares
We have capped our fares at a maximum of $499 each way for Main Cabin, and $699 for premium cabins, on direct, single leg flights from all cities covered under the travel alert in Florida, Georgia, North Carolina and South Carolina.
These fares will apply for flights out of Florida through Sept. 4 and out of the eight Georgia, North Carolina and South Carolina locations through Sept. 7. These fares are available on aa.com.
Bags and pets
American is waiving fees for two checked bags and in-cabin pets for flights to/from all cities covered under the travel alert in Florida, Georgia, North Carolina and South Carolina through Sept. 7.
In order to accommodate as many bags as possible on our aircraft, we will accept up to two free checked bags per traveler.
Refunds
If an American flight has been canceled or excessively delayed, customers may cancel their itinerary and request a refund by visiting our website. Customers who booked through a travel agent should contact their agency directly.
Canceled airport operations
Resumption of service at airports will be based on airport and roadway conditions, including the ability of our team members to get to work. We are also coordinating closely with our partners at the FAA, Transportation Security Administration (TSA) and local airport authorities. These agencies must conduct their own assessment of their operations prior to any airline resuming service.
Bahamas
- Freeport, Bahamas (FPO)
- Operations canceled. American will resume operations after an assessment by local authorities
- Marsh Harbour, Bahamas (MHH)
- Operations canceled; seasonal service was previously scheduled to end Sept. 3
- Nassau, Bahamas (NAS)
- Operations have resumed
Video: “Abaco is gone” (first video of the damage at Marsh Harbour, Abaco, Bahamas):