JetBlue is the first U.S. airline to waive change and cancel fees due to coronavirus concerns

JetBlue Airways has announced it will suspend change and cancel fees for new flight bookings starting tomorrow, February 27, through March 11, 2020, for travel completed by June 1, 2020*. The policy is designed to give customers confidence that they will not be charged any JetBlue fees for changes or cancellations later given evolving coronavirus concerns. The move will apply to all fares offered by JetBlue, including Blue Basic, which generally does not allow for any changes or cancellations. Flights booked through JetBlue Vacations will also be allowed changes or cancellations with no fees.

“While authorities have not issued any travel restrictions to the locations we fly, we want to give our customers some peace of mind that we are ready to support them should the situation change,” said Joanna Geraghty, president and chief operating officer, JetBlue. “Given our mission is to inspire humanity, we felt this suspension was an important way to live up to our crewmember and customer expectations during this uncertain time. We are committed to the health and safety of both our crewmembers and customers, and we are working directly with health and security officials as well as industry leaders for updates and best practices.”

Customers who book in the next two weeks will receive a full travel credit should they need to cancel their trip, and customers who wish to change their plans can apply the full amount from their original booking to a different itinerary, although fare differences may apply. Customers who have bought a package through JetBlue Vacations can contact JetBlue to understand the cancel and change policies for rental cars, hotels, and other travel products that are part of their package.

JetBlue is taking measures aligned with the recommendations of global health authorities and has activated its pandemic response team, which is monitoring the situation in real time and working with key stakeholders to determine any further action. The airline is also promoting handwashing and healthy hygiene practices among its crewmembers and continuing to ensure compliance with aircraft cleaning procedures.

JetBlue Airways aircraft photo gallery:

1 thought on “JetBlue is the first U.S. airline to waive change and cancel fees due to coronavirus concerns

  1. Best Jamaica Tours:

    This news was expected, and I’m sure more is on the way. The travel industry and economies are the world will take a blow for sure because of this virus. We hope that like all of the others before it will soon gone into the land of forgotten.

    By the way, I feel connected to JetBlue somewhat, I was on the first passenger fight from JFK to Fort Lauderdale on Feb 11, 2000. I can still smell the leather seats which has television in the headrests. Love JETBLUE.

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