Virgin Atlantic to waive change fees until September 30, 2020

Virgin Atlantic Airways made this announcement:

To provide greater flexibility to our customers with upcoming travel plans, we have introduced a flexible policy to waive the flight change fee for tickets issued from 04 March – 31 March 2020.

This relaxed policy is to give our customers flexibility to book throughout March with peace of mind there is the option to change flight date to a later time without a change fee. Subject to availability.

The policy applies to all routes in Virgin Atlantic’s international network, including services from London Heathrow, London Gatwick, Manchester, Glasgow and Belfast airports, and tickets booked on Virgin Atlantic codeshare flights on transatlantic routes with its expanded joint venture partners; Delta, Air France and KLM.

To make your reservation please give our team a call on (UK) 0344 8747747 or (US) 1800 862 8621

Travel Dates Affected Destination Permitted Travel Period
04 March 2020 – 30 September 2020 VS issued tickets
From / to/ through
All Destinations when travelling on a VS/VS* codeshare Flight Number
Travel can be rebooked 04 March 2020 – 30 September 2020

Applies to VS and VS* tickets issued 04 March 2020 – 31 March 2020

Future Travel Rebooking Options:

1. When rebooked travel occurs on or before 30 September 2020 the change fee will be waived if ticket is reissued on or before 30 September 2020, though fare difference may apply.

a. A fare difference may apply when the original booking class is not available in the rebooked itinerary.

b. A fare difference may apply to new travel dates where the original fare rules do not permit new travel itinerary, PNR must be re-priced accordingly.

2. No refunds are permitted as part of this policy.

The health and wellbeing of our customers and crew is our highest priority. We are closely monitoring the situation and we’ll keep you updated. Please make sure we have your correct contact details in My booking.

You may find you are unable to check in online due to extra restrictions on travel to some destinations. Don’t worry, just make sure you leave enough time to check in at the airport. We recommend you arrive at least 2 hours before you are due to fly.

Please note there are no current travel restrictions into the UK.

Due to the ongoing situation with the Coronavirus (COVID-19), we have made the decision to allow customers travelling to/from Italy until 31st March 2020 to change reschedule their travel if they wish.

Impacted Travel Dates Affected Destinations Permitted Travel Period
From 02 March 2020 until 31 March 2020 VS issued tickets from / to / through all airports in Italy Travel can be rebooked 02 March 2020 – 31 May 2020

Applies to VS and VS* tickets issued by 02 March 2020.

We are offering customers the following options:

1) Rebook (VS-VS*):

  • Rebook travel in the same booking class, or;
    • If original booking class isn’t available, re-book in the lowest available class in the same cabin (subject to the flight having a VS/VS* flight number)
    • No additional collection or change fee will be charged
  • Tickets must be re-issued on / before revised travel date
  • If rebooked travel happens outside of permitted travel period, no change fee will be charged, but fare difference will apply

2) Rebook (VS connections with Interline Partners):

Rebook travel in the same booking class, or;

  • If the original booking class is not available on the Interline Airline (OA) operated flight, fare difference will apply. Rebooking onto an alternative connecting carrier will be subject to fare rules
    • No change fee will be charged
  • Tickets must be re-issued on / before revised travel date
  • If rebooked travel happens outside of permitted travel period, no change fee will be charged, but fare difference will apply

3) Re-route:

  • Passengers may elect to an alternative routing to/from original origin and destination, subject to fare rules of the original ticket. Changes outside of fare rules will incur a charge for fare difference, though change fees will be waived
  • Passengers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period
  • Rebook travel in the same booking class, or;
  • If original booking class isn’t available, re-book in the lowest available class in the same cabin
    • No additional collection or change fee will be charged
  • Tickets must be re-issued on / before revised travel date

Virgin Atlantic Airways aircraft photo gallery: