British Airways extends successful trial of digital health pass VeriFLY

British Airways has made this announcement:

  • British Airways and American Airlines were the first airlines to trial mobile digital health pass, VeriFLY by Daon
  • Over 500,000 customers have successfully used the pass to make sure they have the right documentation ahead of their flights
  • British Airways has extended its relationship with VeriFLY following the rollout of the technology across its network, with particular focus on the US ahead of its opening to UK and European citizens from November 8
  • The airline is on track to ensure that the whole of its route network is covered by a functionality that allows customers to have their documents checked before travel by the end of the year
  • British Airways is working with VeriFLY to ensure that customers connecting with other carriers, can use the platform to certify their documentation

British Airways has announced that following the successful trial of mobile health pass, VeriFLY by Daon, and its subsequent rollout across its network, it has signed a long-term agreement with Daon.

The airline has worked closely with Daon to make travel as frictionless and smooth as possible for its customers. Travelers can upload any Covid-19 related documentation required for their destination, including vaccination records, negative Covid-19 results and government documents, straight into the VeriFLY mobile app so that they are verified before travel. This will let customers know if they have met the appropriate Covid-19 entry requirements for their destination before leaving for the airport, avoiding any uncertainty.

As well as ensuring a customer has the correct documentation for their journey, British Airways has further developed the technology to allow customers using VeriFLY to check in online on BA.com. Boarding passes can be downloaded ahead of arriving at the airport and customers traveling with hand luggage can head straight through security without the need to visit a desk once they arrive at the airport, further increasing the capability for contactless travel.

The airline initially started trialling VeriFLY in February 2021 on selected routes and has seen over 500,000 customers successfully verified before travel. VeriFLY is now available on all flights to North, South and Central America the Caribbean, Middle East, South Africa, Cayman Islands, Egypt and European destinations including Bulgaria, France, Croatia, Ireland and Switzerland, as well as on the majority of flights into the UK.

British Airways is working closely with Daon to make the customer experience even easier. Most recently it has extended the capability to read QR codes that appear on documentation such as a vaccination certificate or the UK passenger locator form, making document submission simple.

For multiple customers traveling on one booking reference, they can use one smart phone to upload all documentation. The airline is also working closely with other airlines on the role that VeriFLY plays in multi sector journeys.

All data uploaded to VeriFLY or through www.ba.com is not retained by either organization and is purged post travel, unless a government requires specific information to be temporary kept for attestation or contact tracing, in which case it will be safeguarded for a limited time strictly in line with GDPR laws.

For all other countries that British Airways flies to, customers can verify their COVID-19 documents through ‘Manage My Booking’ on ba.com and once verified they will be able to check-in online. Destinations include Hong Kong, Nigeria, Ghana, Singapore, India, Maldives and Pakistan, as well as a handful of European destinations