JetBlue Airways (New York) has been awarded highest honors in airline customer satisfaction among low-cost carriers by J.D. Power 2014 North America Airline Satisfaction Study℠, an estimable recognition the carrier has received every year from 2006 to 2014. JetBlue also ranked highest in customer satisfaction among all U.S. major airlines in 2005, when low-cost and traditional network carriers were combined in a single category, making this year’s achievement its tenth consecutive J.D. Power award.
The company issued this statement:
To have our customers honor us for customer satisfaction is truly gratifying. To receive that distinction 10 years in a row is both humbling and flattering—we are floored to be ranked “Highest in Customer Satisfaction among Low-Cost Carriers in North America” by J.D. Power.
The 2014 North America Airline Satisfaction Study SM measures customer satisfaction among both business and leisure customers of major North America carriers. The study is based on responses from 11,370 customers who flew on a major North America airline between March 2013 and March 2014. The study was fielded between April 2013 and March 2014, and measures overall customer satisfaction based on performance in seven measures (in order of importance): cost and fees; inflight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservation.
We don’t take these accolades lightly, and while we know there’s always room for improvement, it’s an incredible honor to know our customers appreciate the experience we deliver. To celebrate this momentous occasion, we decided to give 10 lucky winners a chance to really experience our award-winning product and service… by bringing back one of your favorite promotions of all time.
Copyright Photo: Michael B. Ing/AirlinersGallery.com. Airbus A320-232 N828JB (msn 5723) in the Blue berries motif arrives in Los Angeles.