Southwest Airlines demonstrates dedication to corporate citizenship through 2017 One Report

Southwest Airlines announced today the release of the 2017 Southwest Airlines One Report. This comprehensive report uses an integrated approach to detail Southwest’s financial performance, citizenship efforts, and key milestones that occurred in 2017.

“The One Report is our opportunity to celebrate Southwest’s dedication to the triple bottom line of Performance, People, and Planet,” said Gary C. Kelly, Chairman of the Board and Chief Executive Officer. “Southwest takes great pride in how we care for our Employees, Customers, Shareholders, and Communities. The One Report helps us bring to life our Purpose of connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel, and we are excited to share it.”

Highlights from the 2017 Southwest Airlines One Report include:


  • Ranked #1 in Customer Satisfaction by the U.S. Department of Transportation (DOT)1
  • Celebrated 45 consecutive years of profitability
  • Returned approximately $1.9 billion to Shareholders through share repurchases and dividends


  • Gave more than $37 million total corporate monetary, in-kind, and ticket donations
  • Served more than 130 million Customers, an all-time annual record
  • Employees earned $543 million in profitsharing for 2017


  • Refurbished and resold more than 200,000 pounds of electronic equipment
  • Diverted 3,737 tons of waste from landfills through recycling and energy recovery efforts
  • Saved 8.5 million gallons of fuel in 2017 by refining our fuel planning calculations and flight planning procedures

To view the full 2017 Southwest Airlines One Report, including a video message from Gary Kelly, please visit

Southwest’s dedication to corporate social responsibility and global citizenship was further demonstrated when Southwest was named one of the 100 Best Corporate Citizens by Corporate Responsibility Magazine for 2018. This list is derived from publicly available data from the Russell 1000 companies and further celebrates Southwest’s dedication to citizenship efforts throughout 2017.

1Source: Air Travel Consumer Reports. Rankings are based on complaints filed with the DOT per 100,000 passengers enplaned.
2A revenue ton mile is one ton of revenue traffic (passenger and cargo) transported one mile.