American updates Hurricane Florence operations

Hurricane Florence Information:

American Airlines is closely monitoring Hurricane Florence, which is impacting several communities we serve this week. Our thoughts are with those who are in the path of this potentially damaging hurricane. We are in regular communication with our national partner, the American Red Cross, which has the unique ability to activate immediately and assess critical needs following disaster. We stand ready to activate our disaster response fundraising platform soon, where our customers and team members can assist those in need.

Due to the storm, a number of airports are now closed along the North Carolina/South Carolina coast. Our team of meteorologists at the American Airlines Integrated Operations Center (IOC) in Fort Worth, Texas, continues to closely monitor the track of this storm.

Travel Alert

The current travel alert allows customers whose travel plans are impacted by Hurricane Florence to rebook without change fees. American is also waiving fees for bags and in-cabin pets for flights departing from certain airports that will be directly impacted by Hurricane Florence. Customers can reschedule their travel on aa.com by retrieving their reservation, or by contacting American reservations at +1-800-433-7300 in the U.S. or Canada. If a customer chooses not to fly to/from an airport covered by the current waiver, American will waive change fees for future travel. Customers are also encouraged to check the status of their flight on aa.com.

Refunds

If an American flight has been canceled or excessively delayed, customers may cancel their itinerary and request a refund by visiting our website. Customers who booked through a travel agent should contact their travel agency directly.

Fares

In order to assist customers who choose to evacuate via air, American has added reduced, last-minute fares for cities that will be impacted by Hurricane Florence. These fares are available on aa.com.

Supporting the Red Cross

American has partnered with the Red Cross for many years and is part of a select group of leading corporations that provide the highest level of support to preparedness and relief efforts. For the last week the Red Cross has been working to prepare areas that may be impacted. As Hurricane Florence begins to unfold, the Red Cross is prepared to assist up to 100,000 people in the affected areas. The Red Cross has the infrastructure in place and relationships with local governments to activate immediately and assess critical needs during times of disaster while providing approved relief items.

Airport operations

Resumption of service at airports will be based on airport and roadway conditions, including the ability of our team members to get to work. We are also coordinating closely with our partners at the Federal Aviation Administration (FAA), Transportation Security Administration (TSA) and local airport authorities. These agencies must conduct their own assessment of their operations prior to any airline resuming service.

Georgia airports

Augusta, Georgia (AGS)
- No impact to operations at this time
Savannah, Georgia (SAV)
- No impact to operations at this time

North Carolina airports

Asheville, North Carolina (AVL)
- No impact to operations at this time
Charlotte, North Carolina (CLT)
- No impact to operations at this time
Fayetteville, North Carolina (FAY)
- Operations canceled beginning this evening through Sept. 15
Greensboro / High Point, North Carolina (GSO)
- No impact to operations at this time
Greenville, North Carolina (PGV)
- Operations canceled through Sept. 15
Jacksonville, North Carolina (OAJ)
- Operations canceled through Sept. 15
New Bern, North Carolina (EWN)
- Operations canceled through Sept. 15
Raleigh / Durham, North Carolina (RDU)
- Scattered cancelations are expected through Sept. 14
Wilmington, North Carolina (ILM)
- Operations canceled beginning this evening through Sept. 15

South Carolina airports

Charleston, South Carolina (CHS)
- Operations canceled beginning this evening through Sept. 14.
Columbia, South Carolina (CAE)
- Operations canceled beginning the evening of Sept. 13 through Sept. 15
Florence, South Carolina (FLO)
- Operations canceled beginning this evening through Sept. 15
Greenville / Spartanburg, South Carolina (GSP)
- No impact to operations at this time
Hilton Head, South Carolina (HHH)
- No impact to operations at this time
Myrtle Beach, South Carolina (MYR)
- Operations canceled beginning this evening through Sept. 15

Virginia airports

Charlottesville, Virginia (CHO)
- No impact to operations at this time
Hampton / Newport News, Virginia (PHF)
- Operations canceled beginning the evening of Sept. 13 through Sept. 14
Lynchburg, Virginia (LYH)
- No impact to operations at this time
Norfolk, Virginia (ORF)
- No impact to operations at this time
Richmond, Virginia (RIC)
- No impact to operations at this time
Roanoke, Virginia (ROA)
- No impact to operations at this time