American Airlines has once again provided updated guidance on when the company expects to get the Boeing 737-8 MAX 8 fleet back in the air:
American Airlines remains in continuous contact with the Federal Aviation Administration, Department of Transportation and Boeing. Based on the latest guidance, American anticipates that the resumption of scheduled commercial service on American’s fleet of Boeing 737 MAX aircraft will occur April 7, 2020. Once the aircraft is certified, American will run flights for American team members and invited guests only prior to April 7.
Frequently asked questions
Question: When will American run a schedule change and inform customers who were booked on a MAX from March 5 through April 6?
Answer: American had previously canceled service on the MAX through March 4. On Dec. 22, American will run a formal schedule change, and customers who were previously booked on a MAX through April 6 will see their reservation updated on aa.com.
Question: Will there be additional changes to the schedule once the MAX returns to commercial service?
Answer: American expects to gradually phase in the MAX for commercial service and will increase flying on the aircraft throughout the month of April. Since American will gradually phase the MAX into our operation over the course of a month, additional refinements to our schedule may occur. Affected customers will be contacted directly.
Question: My flight wasn’t scheduled to be on a MAX. Will it be canceled?
Answer: A flight that was not scheduled as a MAX flight might be canceled to enable our team to cover a MAX route with a different aircraft, in order to affect the smallest number of customers. In total, approximately 140 flights will be canceled per day through April 6.
Question: How will customers know if they are impacted?
Answer: American’s Reservations team will contact affected customers directly by email or telephone beginning Dec. 22. Customers who booked through a travel agent will be contacted by their agency directly.
Question: What is American’s rebooking policy for when the MAX returns?
Answer: Details regarding policies and procedures for customers who do not wish to fly on the MAX once the aircraft enters scheduled service April 7 will be released in the coming weeks.
Question: My flight was canceled and I don’t want to rebook. Can I get a refund?
Answer: Yes. If a flight is canceled and a customer chooses to not be rebooked, they may request a full refund by visiting aa.com/refunds.