CEO Ed Bastian updates customers on Delta’s commitment to health, safety

Delta Air Lines CEO Ed Bastian has provided this update:

Three months ago, I would have never dreamt our world would be facing such volatile times, but I remain confident we will prevail because of you and the people of Delta. To support you and our communities, we are carrying medical supplies globally via cargo flights and operating repatriation flights to get you and your loved ones home. If you are a medical volunteer, we are offering free flights to certain U.S. regions that have been significantly impacted by COVID-19 (coronavirus) to support medical professionals on the front lines. As we make swift decisions to support your health and safety, we will keep you continually informed so you can make the best travel decisions for you and your family.

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We remain committed to:

  • Taking care of you. Your safety is our primary focus, and we’ve elevated our efforts for you during this pandemic. Our new level of Delta clean won’t be reserved just for times of crisis – we’re expanding new practices to all flights starting April 1. This means you will have fogging on domestic aircraft overnight as we have done internationally and sanitization of high-touch areas like tray tables, entertainment screens, armrests and seat-back pockets via our extensive cleaning checklist on all trips. And if a plane doesn’t pass our spot check before you board, our teams are empowered to hold the flight and call back the cleaning crew. We’re also minimizing touchpoints between you and others by temporarily moving to essential food and beverage service onboard all U.S. domestic and short-haul international flights and at our Delta Sky Clubs®, as well as evaluating adjustments to long-haul international flying. We also understand you have significant life moments like graduations and weddings this time of year and many of those plans are in flux. As a dad with three grown children and one still in high school, I empathize with you. We continue to make it easier to change or cancel your flights with no fee via My Trips on Delta.com.
  • Taking care of our people. Our people are the heartbeat of our business and the reason so many of you choose to fly with us. Protecting their jobs and safety is paramount so they can continue providing you with great care. More than 21,000 have volunteered to take short-term, unpaid leaves of absence while we operate a reduced schedule. To help supplement their income during their leave, we’re partnering with several companies to provide temporary job opportunities. Your safety and the safety of our employees continues to be our focus as we clean and disinfect surfaces across our airports, with extra care for pilots, flight attendants and gate agents who interact with you daily. We even use foggers to clean our Reservations locations, leveraging the technology we use to keep you safe to keep our employees safe too.
  • Protecting our future. The measures we are taking to protect you, our people and our company will result in a flying experience that’s different from what you typically expect from Delta. We appreciate your patience and understanding as these temporary changes to our amenities and service are implemented. We are committed to bringing them back as quickly as possible when the crisis passes. With reduced flights for the time being, we know close-in schedule changes can be challenging. We encourage you to download the Fly Delta app and check your flight status before you leave for the airport and appreciate your patience as we navigate this unprecedented time together.

I want to add that we are deeply grateful to members of Congress, the President and the administration for steps they have taken to provide emergency relief to airline employees nationwide. This includes payroll assistance funds to ensure there will be no involuntary furloughs or reductions in pay rates across our U.S. industry for the next six months, at which time we hope the virus is contained and your demand for our services returns.

In the days to come, we will continue to move fast and make decisions that strengthen our future. If you’re still flying with us, thank you. And if you’re not back with us yet, we thank you for your continuous support and look forward to serving you again when the time is right. Please take great care of yourself and your loved ones – nothing is more important than your health and safety.

Sincerely,

Ed Bastian

CEO

In other news, Delta has provided this schedule update win where it will be flying during April:

In response to the ongoing coronavirus pandemic, Delta is continuing to make adjustments to scheduled service systemwide based on CDC guidelines, government travel restrictions and reduced customer demand.

Here’s a snapshot of where you can find Delta flying in April. This does not include most continental U.S. service. This schedule, including routes and frequency, remains subject to change due to the evolving nature of COVID-19.

A list of specific service suspensions and reductions can be found here.

TRANS-ATLANTIC

After significantly reducing service from the U.S. to most of Europe and the U.K., Delta will operate one daily flight to the following destinations:

  • Atlanta to Amsterdam
  • Atlanta to London-Heathrow
  • Detroit to Amsterdam

TRANS-PACIFIC

Delta will operate the following schedule to the Asia-Pacific region:

  • Atlanta to Tokyo-Haneda (up to five times per week)
  • Detroit to Tokyo-Haneda (up to six times per week)
  • Detroit to Seoul-Incheon (up to five times per week)
  • Honolulu to Tokyo-Haneda (reduced service)
  • Honolulu to Nagoya (reduced service)
  • Honolulu to Osaka (reduced service)
  • Seattle to Tokyo-Haneda (up to seven times per week)
  • Seattle to Seoul-Incheon (up to five times per week)

CENTRAL AND SOUTH AMERICA

Following suspensions in response to government travel restrictions, Delta will operate one daily flight to São Paulo, Brazil, only:

  • Atlanta to São Paulo

CARIBBEAN

Following suspensions in response to government travel restrictions, Delta will continue service primarily to Puerto Rico and the Dominican Republic:

  • Atlanta to San Juan (daily operation)
  • Atlanta to St. Thomas (effective April 24)
  • New York-JFK to San Juan (daily operation)
  • New York-JFK to Santiago (daily operation)
  • New York-JFK to Santo Domingo (daily operation)

MEXICO

Delta will continue to operate to Mexico on the following reduced schedule:

  • Atlanta to Cancun (daily operation)
  • Atlanta to Mexico City (daily operation)
  • Los Angeles to Los Cabos (less than daily operation)
  • Los Angeles to Puerto Vallarta (less than daily operation)
  • Salt Lake City to Cancun (daily operation)
  • Salt Lake City to Mexico City (less than daily operation)

CANADA

Following recent suspensions, Delta will continue to operate to Canada on the following reduced schedule:

  • Atlanta to Toronto (one daily flight)
  • Detroit to Montreal (two daily flights)
  • Detroit to Ottawa (one daily flight)
  • Detroit to Toronto (two daily flights)
  • Minneapolis to Calgary (one daily flight)
  • Minneapolis to Edmonton (one daily flight)
  • Minneapolis to Saskatoon (one daily flight)
  • Minneapolis to Winnipeg (one daily flight)
  • New York-JFK to Montreal (one daily flight)
  • New York-JFK to Toronto (one daily flight)
  • Seattle to Vancouver (two daily flights)

Providing a Safe and Clean Environment

Delta’s highest priority is to ensure the health and safety of customers and employees. The airline is frequently disinfecting check-in kiosks, ticket counters, gate areas, jet bridges, and more. More information on our cleaning procedures can be found here.

Caring For You Onboard

Delta is responding to customer and crew feedback by temporarily moving to essential food and beverage offerings on board, while also adjusting in-flight service processes on all U.S. domestic and short-haul international flights, all to reduce the number of physical touch points in flight. Similar steps are being taken on the ground in Delta Sky Clubs, and we are evaluating adjustments for long-haul international flying. More information can be found here.

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