Allegiant Travel Company today announced that, beginning July 2, customers will be required to wear face masks during all phases of travel, including at the ticket counter, in the gate area, during boarding, on the aircraft and during the flight. This policy update builds on Allegiant’s comprehensive health and safety program by bringing an extra layer of protection to customers, crew and team members at Allegiant airports.
In early May, Allegiant became the first U.S.-based airline to provide all passengers with complimentary Health and Safety Kits, which include a face mask and cleansing wipes. The airline has strongly encouraged passengers to wear face masks, with most adopting the practice. Allegiant employees are required to wear face masks when they interact with customers.
Customers can use their own face mask or covering, or the mask provided in Allegiant’s Health and Safety Kit. Children ages 2 and under are exempt from the new policy, as are passengers with disabilities or documented medical conditions. Passengers will also be allowed to remove face coverings to briefly eat or drink. The new policy is highlighted when customers book their flights, as well as in confirmation and reminder emails ahead of their departure date. Acknowledgement of this policy will also be included in a health questionnaire required at check-in. Customers who do not comply will not be allowed to fly.
Additionally, when booking a flight, customers can request to be notified if a booked flight exceeds 65 percent capacity. If they’re not comfortable traveling at that time, they can choose from a number of options, including being rebooked on another flight.