Alaska Airlines’ airport customer service agents, stores, cargo, ground service and reservations agents, who are represented by the International Association of Machinists and Aerospace Workers (IAM), have ratified a two-year contract extension. The contract passed overwhelmingly and includes increased pay with market reviews to ensure wage rates stay competitive, as well as increases in longevity pay. Job security has also been extended until Sept. 27, 2028.
Alaska’s airport customer service agents, stores, cargo, ground service and reservation agents are responsible for assisting guests with upcoming and day-of travel, managing aircraft material and parts, loading cargo and readying aircraft for departures and arrivals.
The previous contract became amendable on Sept. 27, 2024. Contracts in the airline industry do not expire. Once they become amendable, the current contract remains in effect until a new agreement is ratified.