Lufthansa in December 2017 unveiled this Airbus A320 in a new special “5 Starhansa” livery and “Skytrax 5 Star Airline” sub-titles.
Lufthansa issued this statement on December 4, 2017:
On December 4, 2017, as the first airline outside Asia, Lufthansa has received five-star certification from British aviation consulting specialist Skytrax. This puts Lufthansa in the select group of now ten airlines that have been given this coveted rating. The Skytrax jury has already been awarding five stars to Lufthansa First Class for years – now the entire airline has received the same certification.
“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. “We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground. The combination of premium offerings with the quality and professionalism of our employees has earned Lufthansa the status of a five-star airline,” Spohr adds. “Everyone at Lufthansa can be proud of this certification, especially our colleagues in the cabins and cockpits and on the ground who fulfil our premium promise every day in their interactions with our passengers. I am convinced that the most important factor in getting the fifth star was that we have the best airline employees.”
Edward Plaisted, the CEO of Skytrax, confirms: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.”
The testers at Skytrax travel with the perspective of a passenger. For their ratings, they evaluate the service quality of the respective airline with comprehensive assessments on the ground and in the air in up to 800 categories. These include the service on board, seat comfort, catering, security measures, in-flight entertainment, duty-free offers and many other services. For Skytrax, the consistency and constancy with which Lufthansa has forged ahead with the modernisation of its product was a key consideration in the decision to award the fifth star. For instance, the cabins in First, Business, Premium Economy and Economy have been comprehensively upgraded over the last few years. The airline has also expanded its restaurant service from First Class to Business Class, improving its personalized appeal to passengers in the process. And it is also important to look ahead: to the new Business Class that will be rolling out in 2020 with the Boeing 777-9, and to a new and even better Premium Economy and Economy Class. Lufthansa also scored points with the new Lufthansa app and a wide variety of digital services on the ground and on board. The aim is to increasingly use digital opportunities to develop customized offers and services for Lufthansa’s passengers.
In addition to its airline ratings, Skytrax, a rating agency that specializes in aviation, also issues an annual ranking of the most popular airlines. At the 2017 World Airline Awards, based on the survey responses of 19.8 million passengers from 105 different countries, Lufthansa won the award for the best airline in Europe – and seventh worldwide. Since the 1990s, Skytrax has been conducting passenger surveys regarding the quality of airlines and airports. In 1999, the company first awarded certifications, of up to five stars. So far, only ten airlines worldwide have succeeded in obtaining the highest rating.
The airline has also added the special livery to this Boeing 747-830 (D-ABYM):
Lufthansa issued this statement on the special livery:
Only for very special occasions, like the German World Cup victory in 2014 with the “Siegerflieger”, Lufthansa changes the livery of their aircrafts. Since Monday a new rare opportunity has arisen in the form of the five-star-seal by Skytrax. A Boeing 747-8 long-haul aircraft and an Airbus A320 are now underway in a sparkling five-star look. Aircraft spotters in particular are therefore competing to include the aircrafts in their photo collections. For those interested here are some hints:
| Wednesday, 6 December: | LH 498 13:20 – 18:45 hrs – Frankfurt – Mexico City |
| Thursday, 7 December: | LH 499 20:55 – 14:40 hrs – Mexico City – Frankfurt LH 510 22:15 – 8 hrs – Frankfurt – Buenos Aires |
| Wednesday, 6 December: | LH 921 6:30 – 9:05 hrs London Heathrow – Frankfurt LH 010 10 – 11:05 hrs Frankfurt – Hamburg LH 017 12 – 13:10 hrs Hamburg – Frankfurt LH 018 14 – 15:05 hrs Frankfurt – Hamburg LH 025 16 – 17:10 hrs Hamburg – Frankfurt LH 116 18:15 – 19:10 hrs Frankfurt – Munich |
All times are local; changes might occur due to operational reasons.
Top Copyright Photo: Lufthansa – 5 Starhansa Airbus A320-214 WL D-AIZX (msn 5741) (Skytrax 5 Star Airline) FRA (Bernhard Ross). Image: 940226.
World Airline News 
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