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KLM renews entire cabin interior of its 14 Boeing 737-800s

KLM Royal Dutch Airlines has started the complete renewal of the cabins of 14 Boeing 737-800 aircraft, for both Business Class and Economy Class. The refurbished aircraft, which are mainly used for European flights, offer passengers more comfort and style and consume less fuel because the renewed cabin weighs 700 kilos less.

The first refurbished aircraft has already gone into service. In March 2022, the interior of the last in this series of 737-800s will be completely transformed. All activities are carried out by KLM’s Engineering and Maintenance division.

Comfortable, lightweight seats

The new ergonomically designed seats for Business Class and Economy Class offer more comfort and extra legroom. The upholstery is made of mostly recycled leather. The seats are 20% lighter on average, reducing the total cabin weight by 700 kg. This saves 58 tonnes of fuel and 184 tonnes of CO2 emissions per aircraft per year. For all 14 aircraft combined, this represents annual fuel savings of 812 tonnes and a reduction of 2,576 tonnes of CO2 emissions.

Style and convenience

All refurbished Boeing 737-800s are equipped with Wi-Fi. To use the service passengers can purchase vouchers on KLM’s free in-flight portal. Passengers always get 30 minutes of free messaging. Each seat has its own USB port for charging devices during the flight. Larger overhead bins provide more storage space on board. LED mood lighting creates a fresh or soothing atmosphere – depending on the time of day.

Please click here for a 360 degree tour of the new cabin.

“KLM wants to offer its passengers even more comfort and style on European flights, while reducing the CO2 emissions of flights. That is why KLM continues to invest in its on-board product and sustainability, so we can continue to meet our customers’ expectations and emerge stronger from the crisis.”

Boet Kreiken, Executive Vice President Customer Experience, KLM

Top Copyright Photo: KLM Royal Dutch Airlines Boeing 737-8K2 WL PH-BGA (msn 37593) ZRH (Rolf Wallner). Image: 941678.

KLM aircraft slide show:

KLM introduces Wi-Fi on European flights

KLM Royal Dutch Airlines has begun installing Wi-Fi technology on a number of aircraft of its Boeing 737 fleet. Starting today, passengers can get acquainted with using the Internet on KLM flights within Europe. The first Boeing 737-800 is now equipped to offer this service.

To achieve this, KLM has partnered with the communications company Viasat, which will supply and maintain the necessary technology. Viasat’s Wi-Fi equipment will be installed on a total of eighteen Boeing 737-800s. The schedule calls for this installation to be completed by the end of this year.

“KLM continues to invest in the on-board product, so that we can continue to meet our customers’ expectations and emerge from this crisis stronger than ever. On-board Wi-Fi is an important service that customers want to enjoy for the entire duration of their journey. KLM’s internet service is already being used extensively on our intercontinental flights. Through this partnership with Viasat, we are ensuring that our customers can be online on European flights as well.”

Boet Kreiken, EVP Customer Experience

Free messaging

Internet connections are made possible by connecting passenger devices directly to Viasat’s European satellite. During the flight, KLM offers a choice of three internet packages: Messaging, Surf and Stream.

Messaging allows passengers to send and receive messages via WhatsApp, Facebook Messenger, WeChat, etc., free of charge. Those who want to use more data can pay a fee and select either Surf or Stream. Customers can choose the package that best suits their needs. Those who want to watch movies should choose Stream, while Surf offers enough data for those who just want to shop online or read news articles.

Passengers can purchase the Internet packages via the KLM Portal during their flight.

KLM Portal: greater flexibility and control over the journey

The KLM Portal provides access not only to the Internet, but also to upgrades for connecting and return flights; service in the event of delays and cancellations; and services offered by our travel partners, such as booking excursions. This offers the customer greater flexibility and control over their journey.

A passenger at risk of missing their connection due to a delay, for example, can rebook their next flight to one with a later departure time via the KLM Portal. And an Economy Class passenger who wants to fly Economy Comfort on the return trip can arrange this for themselves in the Portal on the way to their destination (if availability permits).

After connecting to the Wi-Fi network on board, a passenger will not only be able to access all functionalities of the KLM Portal, but will be able to use the KLM app and KLM.com at no charge as well. The Portal is the same on every aircraft, meaning customers will have a consistent user experience no matter where they are.

All intercontinental aircraft in 2022

KLM already offers Wi-Fi on board the Boeing 787 and Airbus A330 fleets and is currently installing it on the Boeing 777 aircraft. As it stands now, 81 per cent of the intercontinental fleet is equipped with an Internet connection. Passengers are expected to have Internet access on board all intercontinental aircraft by the first quarter of 2022.

Top Copyright Photo: KLM Royal Dutch Airlines Boeing 737-8K2 WL PH-BGA (msn 37593) ZRH (Rolf Wallner). Image: 941678.

KLM aircraft slide show: