Hawaiian is nation’s number one on-time airline for 8th straight year

Hawaiian Airlines (Honolulu) extended its industry-leading streak of punctuality in 2011 ranking as the nation’s number one on-time airline for an eighth straight year, according to the U.S. Department of Transportation’s Air Travel Consumer Report issued for December and the full year 2011.

For 2011, Hawaiian averaged a 92.8 percent on-time performance ranking number one in 11 of the 12 months and exceeding the industry average for the year by 13.2 percentage points. For the month of December, Hawaiian’s on-time performance was 91.0 percent, ranking second to AirTran Airways at 91.9 percent.

Hawaiian also had the industry’s best overall results for fewest flight cancellations in 2011, earning the #1 ranking in 8 of the 12 months as reported in DOT’s monthly reports. Hawaiian had 122 cancellations out of 66,740 total flights in 2011, an average of approximately 0.2 percent for the year. In December, Hawaiian had a nearly perfect score with only two cancellations out of 5,523 total flights.

In the category of passengers denied boarding (or oversales), which are reported quarterly, Hawaiian had the industry’s second-lowest rate of 0.11 per 10,000 passengers for 2011, or 92 cases out of more than 8.6 million passengers. Hawaiian also ranked second overall in fourth quarter 2011 with a rate of 0.26 per 10,000 passengers, representing 55 cases out of more than 2.1 million passengers.

Hawaiian is the largest provider of air service to Hawaii from the Western U.S. with daily nonstop flights from 10 gateway cities on Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to use wide-body aircraft for all transpacific flights.

Hawaii’s largest and longest-serving carrier is also the leading provider of air service between Honolulu and the neighbor islands of Kauai, Maui and Hawaii Island (Hilo and Kona).

The DOT report is available at http://airconsumer.ost.dot.gov/reports/atcr12.htm.

Copyright Photo: Andy Jung.

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