Delta’s ATL operations returning to normal

Delta Air Lines issued this statement on December 18, 2017:

Delta’s recovery efforts continued Monday following an Atlanta Airport power outage that shut down the facility for much of Sunday.

Delta began the day with 390 cancelled flights and as of 1 p.m. ET had not added to that total as the operation had stabilized and the majority of Delta customers had been rebooked. In total, Delta canceled approximately 1,400 flights over the nearly 24-hour period.

“Nearly 80 percent of the travelers coming through Hartsfield-Jackson every day are Delta customers, so we were closely engaged at all levels with the airport, City of Atlanta and Georgia Power in their recovery efforts following Sunday’s outage,” said Gil West, Delta’s Senior Executive Vice President and COO. “At the airport, Delta people, including not only those scheduled to work but also nearly 200 Delta Peach Corps employee-volunteers, have been serving customers — from passing out refreshments to assisting customers with wheelchair support. Thanks to everyone’s hard work, we’re nearly back to normal at our biggest hub.”

With the busy holiday travel season underway, customers traveling through Atlanta or who were impacted by the outage should note:

  1. Delta customers flying to, from or though Atlanta can make a one-time change to their travel plans. Waiver details.
  2. Delta has temporarily embargoed travel for unaccompanied minors traveling to, from or through Atlanta Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.
  3. Delta has established a dedicated line to help customers retrieve checked bags. Customers (including Air France-KLM customers) should call 1-888-977-1005 to arrange for baggage delivery. Due to congestion, customers are encouraged to call the dedicated line for assistance rather than going to an airport baggage service office.

Delta is reimbursing customers who needed to make hotel accommodations Sunday in Atlanta.

10:30 a.m., Dec. 18

Delta has cancelled nearly 400 flights today as it works to recover from a power outage at the Atlanta airport that shut down the facility for much of Sunday.

Nearly 1,000 Delta flights were cancelled on Sunday following the power outage, which impacted all airlines operating in Atlanta.

Power has been restored, and here’s what Delta customers traveling through Atlanta today need to know:

  1. As of 10:15 a.m., airport trains are operational, but customers are still advised to arrive early due to high airport volume. Customers with paper boarding passes from yesterday will need to reprint them before going through security checkpoints for travel today.
  2. Delta is working to reaccommodate customers. Those who need booking assistance are encouraged to go to the Fly Delta app or delta.com to check flight status before leaving for the airport.
  3. Delta customers flying to, from or though Atlanta can make a one-time change to their travel plans. Waiver details.
  4. Delta has temporarily embargoed travel for unaccompanied minors traveling to, from or through Atlanta Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.
  5. Delta has established a dedicated line to help customers retrieve checked luggage. Customers (including Air France-KLM customers) should call 1-888-977-1005 to arrange for baggage delivery. Due to congestion, customers are encouraged to call the dedicated line for assistance rather than going to an airport baggage service office.

Throughout the outage, Delta people at every level have been engaged to ensure customers are taken care of. Delta executives have been in touch with leaders at the Atlanta Airport, the Atlanta city government and Georgia Power, while additional Delta staffers and nearly 200 Delta Peach Corps employee-volunteers have been supporting Atlanta frontline teams — from passing out refreshments to scouring the airport area for food to bring back to customers. Delta is reimbursing customers who needed to make hotel accommodations Sunday in Atlanta.

The Atlanta airport is providing updates on @ATLairport.

7:45 a.m., Dec. 18

Delta cancelled about 300 flights today as it works to recover from a power outage at the Atlanta airport that shut down the facility for much of Sunday.

Nearly 1,000 Delta flights were cancelled on Sunday following the power outage, which impacted all airlines operating in Atlanta.

Power has been restored, and here’s what Delta customers traveling through Atlanta today need to know:

  1. Arrive early due to the large volume of customers at the airport and reprint boarding passes before going through security checkpoints. As of 7 a.m., airport trains were not yet operational.
  2. Delta is working to reaccommodate customers. Those who need booking assistance are encouraged to go to the Fly Delta app or delta.com to check flight status before leaving for the airport.
  3. Delta customers flying to, from or though Atlanta can make a one-time change to their travel plans. Waiver details.
  4. Delta has temporarily embargoed travel for unaccompanied minors Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.
  5. Customers with checked luggage ending their travel in Atlanta can file a claim with a Baggage Service agent in the Atlanta Airport or via delta.com. Bags will be delivered to the address provided in the claim. Due to congestion, customers are encouraged not to pick up their bags at the Atlanta Airport Monday.

Throughout the outage, Delta people at every level have been engaged to ensure customers are taken care of. Delta executives have been in touch with leaders at the Atlanta Airport, the Atlanta city government and Georgia Power, while Delta’s Peach Corps of volunteers has been supporting Atlanta frontline teams – from passing out refreshments to scouring the airport area for food to bring back to customers. Delta is reimbursing customers who needed to make hotel accommodations Sunday in Atlanta.

The Atlanta airport is providing updates on @ATLairport.

3:45 a.m., Dec. 18

Delta cancelled about 300 flights today as it works to recover from a power outage at the Atlanta airport that shut down the facility for much of Sunday.

Nearly 1,000 Delta flights were cancelled on Sunday following the power outage, which impacted all airlines operating in Atlanta. Power has been restored, and here’s what Delta customers traveling through Atlanta today need to know:

  1. Most of the 300 cancellations Monday are early morning, inbound flights to Atlanta to give the operation there an opportunity to more quickly return to normal. Delta’s flight schedule in Atlanta is expected to return to normal by Monday afternoon.
  2. Delta is working hard to reaccommodate customers. Those who need booking assistance are encouraged to go to the Fly Delta app or delta.com, as telephone wait times are longer than normal. The airline encourages all customers traveling Monday to check their flight status on the Fly Delta app or delta.com before leaving for the airport.
  3. Delta customers flying to, from or though Atlanta can make a one-time change to their travel plans. Waiver details.
  4. Delta has temporarily embargoed travel for unaccompanied minors Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.
  5. Customers with checked luggage ending their travel in Atlanta can file a claim with a Baggage Service agent in the Atlanta Airport or via delta.com. Bags will be delivered to the address provided in the claim. Due to congestion, customers are encouraged not to pick up their bags at the Atlanta Airport Monday.

Throughout the outage, Delta people at every level have been engaged to ensure customers are taken care of. Delta executives have been in touch with leaders at the Atlanta Airport, the Atlanta city government and Georgia Power, while Delta’s Peach Corps of volunteers has been supporting Atlanta frontline teams – from passing out refreshments to scouring the airport area for food to bring back to customers. Delta is reimbursing customers who needed to make hotel accommodations Sunday in Atlanta.

The Atlanta airport is providing updates on @ATLairport.

9:30 p.m. update

Delta customers scheduled to traverse Atlanta Monday are encouraged to check their flight status as approximately 300 flights will be cancelled due to Sunday’s power outage at the Atlanta airport affecting all airlines there. The largest number of cancellations on Monday are early morning and inbound to Atlanta to give the operation there an opportunity to more quickly return to normal. Delta previously cancelled approximately 900 mainline and Delta Connection flights Sunday and diverted 48 flights to alternate airports due to the nationwide groundstop for Atlanta-bound flights. The airline is working to reaccommodate affected customers on alternate flights. Cancellations are designed, in part, to allow the operation to best reset Monday.

Delta leaders having been working to support customers by coordinating with Atlanta airport officials and leaders at the City of Atlanta and Georgia Power.

Delta customers are encouraged to check the status of their flight via the Fly Delta mobile app or delta.com before heading to the airport. Customers flying to, from or though Atlanta can make a one-time changes to their travel plans. Details are available at delta.com.

Delta has temporarily embargoed unaccompanied minors from traveling Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.

The Atlanta Airport, along with Atlanta Police Department, is restricting the vehicles allowed to the terminal drop-off and pick-up area due to congestion.The Atlanta Airport is providing updates at http://www.atl.com/media-center/. Georgia Power is updating on Twitter.

 

7:15 p.m. update

The Atlanta airport lost power Sunday across concourses and terminals affecting all airlines. As a result of the ongoing outage, Delta is canceling its remaining Atlanta flights Sunday to allow the operation to reset for Monday. The airline has canceled approximately 900 mainline and Delta Connection flights Sunday as a result of the outage and 48 flights have diverted to alternate airports due to a nationwide groundstop for Atlanta-bound flights.

Pending full resumption of power, Delta anticipates a near-full schedule Monday in Atlanta, though some delays and cancellations can be expected.

Delta continues to deplane the remaining customers from aircraft that have not been able to park at terminal gates that require power to operate. The airline will also work to reunify customers with their luggage once power is restored.

The Atlanta Airport, along with Atlanta Police Department, are restricting the vehicles allowed to the terminal drop-off and pick-up area due to congestion.

Delta customers are encouraged to check the status of their flight via the Fly Delta mobile app or delta.com before heading to the airport. A travel waiver has been issued for Delta customers flying to, from or through Atlanta allowing customers to make one-time changes to their travel plans. Details are available at delta.com.

Delta has temporarily embargoed unaccompanied minors from traveling Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.

The Atlanta Airport is providing updates at http://www.atl.com/media-center/

5:15 p.m. update

A power outage at the Atlanta Airport affecting all concourses and terminal buildings started at approximately 1 p.m. ET Sunday and is ongoing. Due to the power outage, more than 450 Delta mainline and regional flights have been cancelled today. A ground stop is in effect for all flights into the airport, resulting in flight diversions. Delta is working to deplane customers from aircraft that have not been able to park at a gate due to the outage.

Delta customers are encouraged to check the status of their flight via the Fly Delta mobile app or delta.com before heading to the airport. A travel waiver has been issued for Delta customers flying to, from or through Atlanta allowing customers to make one-time changes to their travel plans. Details are available at delta.com.

The Atlanta Airport is providing updates at http://www.atl.com/media-center/

4 p.m. update:

Delta is aware of a power outage at the Atlanta Airport affecting airport concourses and terminal buildings. Flight disruptions are expected as a result and Delta customers are encouraged to check the status of their flight via the Fly Delta Mobile App or Delta.com. More updates to follow. ​​​

Photos: Hartsfield-Jackson Atlanta International Airport.

 

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