Boeing’s CEO apologizes for the two 737 MAX accidents

From CBS Evening News:

In an exclusive interview with incoming CBS EVENING NEWS anchor and managing editor Norah O’Donnell, Boeing CEO Dennis Muilenburg apologized to the families of those killed in the two crashes that left 346 dead and led to the grounding of all 737 Max jets.

He also acknowledged that the incidents had “damaged the public trust and the confidence in flying.”

The interview aired on May 29 on the CBS EVENING NEWS (6:30-7:00 PM, ET) on the CBS Television Network.

“We feel terrible about these accidents, and we apologize for what happened. We are sorry for the loss of lives in both accidents,” Muilenburg told O’Donnell. “We are sorry for the impact to the families and the loved ones that are behind, and that will never change, that will always be with us. I can tell you it affects me directly as a leader of this company. It’s very difficult.”

Muilenburg said the crashes have had the “biggest impact” on him in his 34 years at the company.

“We can’t change what has happened in these accidents, but we can be absolutely resolute in what we’re going to do on safety going forward,” Muilenburg said. “So I am sorry for that. We apologize to the families that have been affected. We apologize more broadly to the traveling public where confidence has been affected.”

Muilenburg told O’Donnell he would trust his own family in a 737 Max jet after testing new software in the wake of two deadly crashes that left 346 dead and led to the grounding of all 737 Max jets.

You’d put your family on a 737 Max?” O’Donnell asked.

Without any hesitation. Absolutely,” Muilenburg said.

I do personally apologize to the families. We feel terrible about these accidents, and we apologize for what happened, we are sorry for the loss of lives in both accidents, and that will never change,” he said. “That will always be with us. I can tell you it affects me directly as a leader of this company, it’s very difficult.”

Did you ever consider resigning?” O’Donnell asked.

No. It’s important that I continue to lead the company, and the fact that lives depend on the work we do, whether it’s people flying on our commercial airplanes or military men and women around the world who use our defense products, that is a worthy mission,” he said.

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