Category Archives: United Airlines

United launches Ukraine relief effort to support flying workers and supplies to areas in need

United Airlines today announced a fundraising effort that has the potential to play a critical role in the mission to fly aid workers and supplies to the areas of Ukrainethat are most in need.

Starting today, United’s MileagePlus® members can donate cash or miles to the airline’s signature relief partners – Airlink, Americares, American Red Cross and World Central Kitchen – by visiting united.com/UkraineSupport. United will match the first five million donated miles – the equivalent of hundreds of connecting flights to places like Poland, Hungary and Romania – and $100,000 as well as award bonus miles to anyone who gives $50 or more.

“The human tragedy we are witnessing in Ukraine is horrifying and has shocked us all so we’re doing our part to quickly help get aid to the people who desperately need relief,” said United President Brett Hart. “Our partners have been on the ground for more than a week and it’s clear they need more resources to fulfill their mission of flying workers and supplies to and from the frontlines of this crisis. We’re proud to do our part and will continue to look for ways to lend support where it’s needed.”

United’s relief partners are already on the ground in the countries supporting Ukraine and are assisting in a number of different ways including:

Airlink: Using the power of aviation to deliver critical aid – medical, WASH, shelter, and emergency response and medical teams for 20+ humanitarian organizations to help refugees.
Americares: Mobilizing large-scale shipments of medicine and relief supplies and prepared to deploy an emergency medical team to provide essential health services for refugees fleeing Ukraine.
World Central Kitchen: Working with local restaurants, caterers, and food trucks in the region to provide hot, nourishing meals at border crossings, shelters, and other refugee communities across Ukraine, Poland, Hungary, Moldova, Romania and Slovakia.
American Red Cross: Supporting the global Red Cross network providing humanitarian relief to those affected by the Ukraine crisis.

In addition to fundraising efforts, United has paused Russian airspace transit, suspended interline agreements with Russian carriers and until further notice, credit card payments from Russia will no longer be accepted on the United app or united.com. For more information on United’s humanitarian campaign or to donate, visit united.com/UkraineSupport.

United Aims to quadruple the size of its fleet of training aircraft

United Aviate Academy today announced that it aims to potentially quadruple the size of its fleet of training aircraft, in response to the surge of applications to the country’s only flight school owned by a major airline. The Academy will add 25 new, state-of-the art Cirrus TRAC SR20 training aircraft to its current fleet of 25, with the option to purchase up to 50 more.

United Aviate Academy has already received more than 12,000 applications since announcing the school in April 2021. The school officially opened in January and welcomed a historic inaugural class of future pilots, part of the airline’s effort to train at least 5,000 new pilots at the school by 2030, with the goal of at least half women or people of color.

United Aviate Academy also recently purchased seven state-of-the-art FRASCA simulators, including some with 220-degree wraparound displays, with the first of these brand-new flight simulators arriving in April. These high-quality flight simulators feature hardware and software that operates exactly like the aircraft, for maximum effectiveness for students.

United Aviate Academy, whose corporate name is Westwind School of Aeronautics Phoenix, LLC, already has a fleet of 25 late-model Cirrus TRAC SR20 series single-engine aircraft, which feature advanced safety characteristics. This new order will add at least 25 brand-new TRAC SR20 aircraft beginning in May with options and purchase rights for up to 50 more. The SR20 features impressive capabilities that complement its stable flight characteristics. Its integrated Garmin® Perspective+ flight deck includes features found on advanced airliners such as two large flight displays, a Flight Management System keypad controller, an Electronic Stability and Protection system as well as integrated engine indication and crew alerting/warning systems.

Its durable all-composite airframe with the signature Cirrus Airframe Parachute System® makes the TRAC Series one of the safest and most versatile training airplanes available today. United Aviate Academy is also the launch partner for a significant expansion of CirrusIQ™, which allows for monitoring of flight data, enabling United Aviate Academy students and instructors to do enhanced debriefings after each lesson.

United Aviate Academy is breaking down barriers to introduce new pilots to rewarding careers. Last summer, United unveiled United Next, which will revolutionize the United flying experience and add more than 500 new aircraft. United plans to hire at least 10,000 new pilots by 2030 to meet this need. United will find those pilots through targeted recruiting, strategic partnerships and scholarship and financial aid solutions.

United Aviate Academy’s year-long training program sets up students for a career that reflects United’s high standard of professionalism and deep commitment to delivering a safe, caring, dependable and efficient travel experience. After completing their training at the academy, students can build flight and leadership experience while working within the Aviate pilot development ecosystem at partner universities, professional flight training organizations and United Express® carriers on their way to becoming United pilots. United currently has about 12,000 pilots, and Captains of United’s Boeing 787s and 777s can earn more than $350,000 per year. In addition, United pilots receive one of the highest 401(k) matches in the nation – 16% of base pay.

United plans to expand service to Cape Town with year-round, nonstop flights from Newark

United Airlines made this announcement:

United today announced it plans to expand service to one of the world’s most popular vacation destinations by offering three nonstop flights per week, year-round, between Newark and Cape Town International Airport, subject to government approval.

United will fly a Boeing 787-9 Dreamliner aircraft that includes 48 lie-flat, United Polaris® business class seats, 21 United Premium Plus® seats and 39 seats in Economy Plus®. All seats are equipped with seatback on-demand entertainment to help customers pass the time and relax during their travels.

United is the only airline to offer nonstop flights between the U.S. and Cape Town and offers more flights to South Africa than any other North American carrier.

United first launched flights to Cape Town in December 2019, and it quickly became one of the airline’s marquee international routes. The airline later built upon this success in Africa with the launch of flights between New York/Newark and Johannesburg in June 2021, new service between Washington D.C. and Accra, Ghana in May 2021 and between Washington D.C. and Lagos, Nigeria in November 2021.

This expanded service also strengthens United’s leading network from Newark. United offers service to 74 international destinations from New York/Newark, more than any U.S. carrier. In 2022, the airline will introduce new service to additional international destinations including Palma de Mallorca, Spain; Azores, Portugal; Bergen, Norway; Tenerife, Spain and Nice, France.

Top Copyright Photo: United Airlines Boeing 787-9 Dreamliner N29981 (msn 66142) PAE (Nick Dean). Image: 950791.

United Airlines aircraft slide show (Boeing, current livery):

United Airlines aircraft photo gallery:

United officially opens its Flight Academy

United Aviate Academy’s first class of students is 80% women or people of color, outpacing the airline’s goal to train about 5,000 new pilots at the school by 2030 with at least half being women or people of color

Unprecedented training commitment will dramatically expand access to lucrative and rewarding careers while upholding United’s world-class safety and training standards

United CEO Scott Kirby, United President Brett Hart, and other officials on hand at Phoenix Goodyear Airport to officially open new school and welcome students

United, the only major U.S. airline to own a flight training school, officially opened United Aviate Academy today and welcomed a historic inaugural class of future pilots, 80% of whom are women or people of color. United Aviate Academy is a key part of the airline’s goal to train about 5,000 new pilots at the school by 2030, with at least half women or people of color. This unprecedented training commitment will dramatically expand access to this lucrative and rewarding career while upholding United’s world-class safety standards.

Last summer, United unveiled its ambitious United Next strategy to revolutionize the United flying experience and introduce more than 500 new, narrow-body aircraft into its fleet to match the anticipated resurgence in air travel. United plans to hire at least 10,000 new pilots by 2030 to meet this need with about 5,000 of those coming from United Aviate Academy.

United Chief Executive Officer Scott Kirby and United President Brett Hart were joined today by Federal Aviation Administration Deputy Administrator Brad Mims and other government officials at the Phoenix Goodyear Airport to welcome the new students. The group also outlined United’s plan to help break down some of the barriers to entry through targeted recruiting, strategic partnerships and scholarship and financial aid solutions.

“Our pilots are the best in the industry and have set a high standard of excellence,” said Kirby. “Recruiting and training even more people who have that same level of talent, motivation and skill is the right thing to do and will make us an even better airline. I couldn’t be prouder of this first group of students and look forward to meeting the thousands of talented individuals who will pass through these doors in the years to come.”

Unfortunately, for many people becoming a pilot seems not only out of reach financially, but completely unimaginable. According to the U.S. Bureau of Labor Statistics, only 5.6% of pilots are women and 6% are people of color. Earning a commercial pilot’s license in the U.S. can cost about $100,000 and becoming an Airline Transport Pilot requires 1,500 hours of flight time, which requires a significant commitment.

United and JPMorgan Chase & Co. have renewed last year’s commitment to fund nearly $2.4 million in scholarships for future aviators attending United Aviate Academy. The airline also directly works with the following organizations to educate prospects about the benefits of becoming a pilot and to find candidates for scholarship opportunities:

Organization of Black Aerospace Professionals
Sisters of the Skies
The Latino Pilots Association
The Professional Asian Pilots Association

United currently has about 12,000 pilots, and Captains of United’s Boeing 787s and 777s can earn more than $350,000 per year. In addition, United pilots receive one of the highest 401(k) matches in the nation – 16% of base pay.

United Aviate Academy expects to train at least 500 students annually as one part of United recruiting as the carrier works toward hiring at least 10,000 pilots by 2030. Aviation consulting firm Oliver Wyman estimates a worldwide pilot shortage of 34,000 aviators by 2025.

United Aviate Academy’s first class is undergoing a year-long training program that sets them up for a career that reflects United’s high standard of professionalism and deep commitment to delivering a safe, caring, dependable and efficient travel experience. After completing their training at the academy, students can build flight and leadership experience while working within the Aviate pilot development ecosystem at partner universities, professional flight training organizations and United Express carriers on their way to becoming United pilots.

“As a United pilot for more than 32 years, it’s exciting to see these new students earning their wings and beginning their aviation careers, and I’m looking forward to them joining me on the flight deck one day,” said United Chief Pilot Mary Ann Schaffer. “We need more pilots and a more diverse pool of young aviators, and United Aviate Academy will help us achieve both goals.”

United worked closely with multiple organizations, cities, and elected officials to help make the academy a reality for aspiring pilots who otherwise may not have pursued a career in aviation. The airline extends its gratitude to Arizona Governor Doug Ducey and his office; the Arizona Commerce Authority; the City of Phoenix and Mayor Kate Gallego; and the City of Goodyear and Mayor Joe Pizzillo and the late Mayor Georgia Lord.

United Aviate Academy

The 340,000 square-foot United Aviate Academy facility at Phoenix Goodyear Airport includes world-class features such as:

Leasing a fleet of late-model Cirrus SR-20 series single-engine aircraft, which feature advanced safety characteristics
Nearly 50,000 square feet of office space
Multiple aircraft hangars
Dormitory rooms for student housing with ample room for expansion
Proximity to many auxiliary airfields in the Phoenix area
Favorable weather for year-round flight training

United flight 90 from Newark to Tel Aviva is forced to turn around after 2 passengers attempt to sneak into Business Class

United Airlines flight 90 from Newark to Tel Aviv with a Boeing 787-10 Dreamliner was forced to return to EWR on Thursday after two passengers reportedly attempted to sneak into the business class section.

The pair became unruly when asked to show proof of their assigned seats by the flight attendants, according to Israeli news outlet N12.

United releases its fourth quarter and full-year 2021 financial results

United Airlines issued this financial report for the fourth quarter 2021 and full year 2021:

United Airlines (UAL) today announced fourth quarter and full year 2021 financial results and reiterated confidence in its longer term United Next financial targets. The company achieved every major financial guidance target for the fourth quarter – and set a new Net Promoter Score (NPS) record in 2021 – despite the sharp spike in COVID-19 cases caused by the Omicron variant. Despite near term volatility, bookings for spring travel and beyond remain strong, which is why the Omicron spike has not altered the airline’s confidence in the 2023 and 2026 CASM-ex¹ United Next targets announced last year.

The airline starts 2022 with a scaled-back schedule, reflecting the impact of the Omicron spike on demand. However, as the year progresses, United expects to nimbly ramp up capacity by ungrounding 52 Pratt & Whitney-powered Boeing 777-200s, as demand returns, which will yield improvements in the airline’s gauge and aircraft utilization. The airline expects this approach, which continues to prioritize matching capacity to demand, means: 1) the airline will fly fewer available seat miles (ASMs) in 2022 than 2019 and 2) CASM-ex¹ will decline significantly over the course of 2022. Most importantly, these 2022 trends will lay the groundwork for successful execution of the multi-year United Next strategy and achievement of the financial targets set for 2023 and beyond.

“The United team has been fighting through unprecedented obstacles to, once again, overcome the new and daunting challenges that COVID-19 is bringing to aviation, and I am grateful to each one of them for their commitment to taking care of our customers,” said United Airlines CEO Scott Kirby. “While Omicron is impacting near term demand, we remain optimistic about the spring and excited about the summer and beyond. We look forward to beginning to return the Pratt & Whitney 777s to service this quarter and getting the full airline back to normal utilization — as we ramp up along with demand this year. By investing in innovative technology, focusing on process improvements and implementing a transformative United Next strategy, we’re poised to emerge as an aviation leader that’s more efficient than before and serves our customers better than ever.”

Fourth Quarter and Full Year Financial Results

Reported fourth quarter 2021 capacity down 23% compared to fourth quarter 2019.
Reported fourth quarter 2021 net loss of $0.6 billion, adjusted net loss²of $0.5 billion.
Reported full year 2021 net loss of $2.0 billion, adjusted net loss² of $4.5 billion.
Reported fourth quarter 2021 total operating revenue of $8.2 billion, down 25% compared to fourth quarter 2019.
Reported fourth quarter 2021 Total Revenue Per Available Seat Mile (TRASM) of down 3% compared to fourth quarter 2019.
Reported fourth quarter 2021 Cost Per Available Seat Mile (CASM) of up 11%, and CASM-ex¹ of up 13%, compared to fourth quarter 2019.
Reported fourth quarter 2021 fuel price of approximately $2.41 per gallon.
Reported fourth quarter 2021 pre-tax margin of negative 10.3%, negative 8.3% on an adjusted² basis.
Reported fourth quarter 2021 ending available liquidity³of $20 billion.

Outlook⁴

Expects first quarter 2022 capacity to be down 16% to 18% versus first quarter 2019.⁵
Expects first quarter 2022 total operating revenue to be down 20% to 25% versus first quarter 2019.
Expects first quarter 2022 CASM-ex¹ to be up 14% to 15% compared to first quarter 2019.
Estimates first quarter 2022 fuel price of approximately $2.51 per gallon.⁶
Now expects full year 2022 capacity to be down versus 2019.⁵
Now expects full year 2022 CASM-ex¹ to be higher than 2019.
Expects 2022 adjusted capital expenditures to be around $4.2 billion, plus approximately $1.7 billion in 2021 deferred capital expenditures mainly due to the timing of certain aircraft deliveries delayed to 2022, for a total of $5.9 billion.
Remains on track to achieve long-term financial targets from United Next plan.⁷

2021 Key Highlights

Announced “United Next” plan to retrofit 100% of the mainline, narrowbody fleet to transform the customer experience and create a new signature interior with a roughly 75% increase in premium seats per departure, larger overhead bins, seatback entertainment in every seat and the industry’s fastest available Wi-Fi.
Announced the purchase of 270 new Boeing and Airbus aircraft – the largest combined order in the airline’s history and the biggest by an individual carrier in the last decade.
Opened United Aviate Academy with a new diversity goal for at least 50% of the 5,000 students the airline has committed to train by 2030 to be women and people of color.
Together with JPMorgan Chase, funded $2.4 million in scholarship assistance to students at the United Aviate Academy.
Implemented a COVID-19 vaccine requirement for U.S.-based employees, subject to certain exemptions.
Created the Eco-Skies Alliance℠, a first-of-its-kind program, offering United’s corporate customers the opportunity to help reduce their environmental impact by allowing them to pay the additional cost for sustainable aviation fuel (SAF).
In the fourth quarter, became the first airline in aviation history to fly an aircraft with passengers using 100% SAF in one engine.
Launched the industry-exclusive “Travel Ready Center” to ease the burden of COVID-19 travel restrictions. Customers can review COVID-19 entry requirements, find local testing options, and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.
Returned to John F. Kennedy Airport after a five-year absence and is now operating direct service to the airline’s West Coast hubs – Los Angeles International Airport and San Francisco International Airport.
Launched a new corporate venture capital fund – United Airlines Ventures – which will allow the airline to continue investing in emerging companies that have the potential to influence the future of travel.
Offered loyalty program members the chance to win free flights for a year’s worth of travel through “Your Shot to Fly” sweepstakes to encourage COVID-19 vaccinations in support of the Biden Administration’s national effort to encourage people to get vaccinated.
Assisted in the evacuation of 15,000 passengers on 94 flights as part of Afghan relief efforts.
Committed to purchase 1.5 billion gallons of SAF over 20 years, which at the time of purchase was one and a half times the size of the rest of the world’s airlines’ publicly announced SAF commitments combined.

Taking Care of Our Customers

Introduced virtual, on-demand customer service – Agent on Demand – now available at all U.S. hub airports plus 104 line stations. To date, more than 325,000 customers have taken advantage of this service.
Recognized by the Airline Passenger Experience Association (APEX) and SimpliFlying for providing a hospital-grade standard of cleanliness and safety during the travel journey. United is the first airline among the four largest U.S. carriers to receive the highest possible certification.
Provided customers the ability to schedule COVID-19 tests and have results reviewed in advance through United’s industry-leading Travel-Ready Center.
Announced a first-of-its-kind collaboration to use Abbott’s BinaxNOW™ COVID-19 Home Test and Abbott’s NAVICA app to help make the international travel experience more seamless.

Network

Launched 14 new destinations, including John F. Kennedy International Airport, and five new international destinations – key highlights include Accra, Ghana; Lagos, Nigeria; Bridgetown, Barbados; Dubrovnik, Croatia; and Johannesburg, South Africa.
Announced service to five new destinations for 2022 — including Palma de Mallorca, Spain; Azores, Portugal; and Bergen, Norway. Also announced summer 2022 launch of previously postponed destination – Nice, France.
In the fourth quarter announced a new shuttle schedule between Newark Liberty and Reagan Washington National Airports, with the customer-favorite, dual-class CRJ-550 aircraft.
In the fourth quarter, announced United’s largest domestic schedule since March 2020.
In the fourth quarter, announced a new partnership with Virgin Australia Group for seamless connections to cities in Australia and reciprocal earning and benefits for MileagePlus® members (subject to government approval).
As of November 2021, offered a first-class cabin on all flights at all three New York/Newark airports.
As part of United’s historic Atlantic expansion, announced 22 daily flights between London Heathrow and several U.S. cities – including seven daily flights between Newark International Airport and London Heathrow scheduled to start in March 2022. Following this launch, United will be the only U.S. carrier to offer nonstop service between the nation’s top seven business centers and London Heathrow.
Announced a commercial agreement with Airlink to provide customers with easy travel to more than 45 destinations in 13 African countries.

Customer-First Enhancements

Achieved the highest ever NPS in the history of the airline. While the pandemic continues, safety comfort satisfaction increased 6 points and cabin cleanliness satisfaction increased 4 points.
Achieved most-improved mishandled bag performance among mainline competitors when compared to 2019, a 37% improvement.
Achieved on-time departure performance for 2021 of 70.7%, the best yearly performance in company history (excluding 2020).
More than 760,000 customers have benefited from ConnectionSaver, with the percentage of customers that have misconnected in 2021 being the lowest since the merger.
Opened a brand-new United Polaris® lounge at Washington Dulles and re-opened all other United Polaris lounges except Los Angeles. In addition, in the fourth quarter, completed the re-opening of its domestic United Club℠ network (excluding Phoenix) and re-opened the first international club at London Heathrow.
Announced a new luxury bus collaboration for customers to travel to Breckenridge and Fort Collins, Colorado, with convenient year-round ground transportation service connecting through its Denver hub. This is the first time Breckenridge has ever been served by an airline, and it will be Fort Collins’ first global network carrier service in 25 years.
Introduced three new promotions that let eligible MileagePlus Premier® members “Pick Your Path” depending on their upcoming travel plan, giving members the chance to fast track their Premier status or earn bonus miles.
Expanded beer, wine and snacks to nearly all flights over two hours, including new options like White Claw® Hard Seltzer, Breckenridge Brewery Juice Drop Hazy IPA, and Kona Brewing Co. Big Wave Golden Ale.
Recently redesigned United mobile app was voted the Best Travel App in the 25th annual Webby Awards.
In the fourth quarter, became the first airline to introduce PayPal QR Codes as an inflight payment option.
First U.S. airline to offer economy customers the option to pre-order snacks and beverages.
Offered customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits.

Environmental, Social and Governance (ESG)

Announced a new goal to reduce its carbon emissions intensity by 50% compared to 2019 by 2035.
Announced an agreement to work with urban air mobility company Archer Aviation Inc. as part of the company’s broader effort to invest in emerging technologies that decarbonize air travel rather than relying on traditional combustion engines.
Entered into a commercial agreement with Denver-based aerospace company Boom Technology, Inc. to add aircraft to United’s global fleet as well as cooperative sustainability initiative – a move that facilitates a leap forward in returning supersonic speeds to aviation.
Announced collaboration with Breakthrough Energy Ventures and Mesa Airlines to invest in electric aircraft startup Heart Aerospace.
In the fourth quarter, became the largest airline to invest in zero-emission, hydrogen-electric engines for regional aircraft, the latest move toward achieving its goal to be 100% green by reducing greenhouse gas emissions 100% by 2050, without relying on traditional carbon offsets.
More than 99 million miles were donated by MileagePlus® members to charities in need of travel through United’s mile crowd-sourcing platform “Miles on a Mission”, with an additional 16 million miles matched by United.
More than 1,700 United employees served more than 11,000 volunteer hours.
More than $764 million spent with 975 small and diverse-owned businesses.
Through a combination of cargo-only flights and passenger flights, transported nearly 300 million pounds of freight, including nearly 23 million pounds of vital shipments, such as medical kits, personal protective equipment, pharmaceuticals and medical equipment.
Transported more than 166 million COVID-19 vaccines in the fourth quarter.
Launched a unique Black History Month campaign which raised over $255,000 for The Thurgood Marshall College Fund, The Leadership Conference Education Fund, The NAACP Legal Defense and Educational Fund, and United Negro College Fund.
For the tenth consecutive year received a perfect score of 100% on the Corporate Equality Index, a premier benchmarking survey and report on corporate policies and practices related to LGBTQ+ workplace equality, administered by the Human Rights Campaign (HRC) Foundation.
Teamed up with JPMorgan Chase and Visa in honor of Black History Month to encourage and reward United MileagePlus® Visa cardmembers for making donations to non-profits focused on providing access to educational opportunities for Black students and supporting human and civil rights policies.
Teamed up with more than a dozen new environmental, non-profit partners to strengthen the company’s sustainability commitment to become 100% green by reducing its greenhouse gas emissions 100% by 2050.
Announced a program with the Golden State Warriors to launch the Franchise Fund, a program designed to support minority-owned Bay Area small businesses.
More than $326,000 was raised for Airlink, World Central Kitchen, Americares, and Global Giving via CrowdRise to support COVID-19 relief efforts in India, including a $40,000 donation by United.
Celebrated the 40th anniversary of the MileagePlus® program by giving away four million miles to essential healthcare workers.
Joined forces with JPMorgan Chase and Visa to offer eligible United MileagePlus® Visa cardmembers the ability to earn five total miles for every dollar donated to select charities supporting the LGBTQ+ community.
Became the first corporation in at least five years to be presented with the “Volunteer Group of the Year” award from Food Bank of the Rockies. Also, helped Food Bank of the Rockies raise the equivalent of 30,400 meals via a fundraiser.
Provided a platform for customers to donate 30 million miles to help support Afghan refugee resettlement efforts.
Created September of Service, a month-long series of employee-driven volunteer events honoring the 20th anniversary of 9/11, including over 2,200 hours served by nearly 800 United volunteers, with nearly 185,000 meals packed, as well as 5,000 pounds of trash collected, as well as volunteer events being held at 17 cities across the country, including all United hubs.

Historic Photo: United Airlines McDonnell Douglas DC-8-51 N8009U (msn 45286) PDX (Ted J. Gibson – Bruce Drum Collection). Image: 956534.

Copyright Photo: United Airlines McDonnell Douglas DC-8-51 N8009U (msn 45286) PDX (Ted J. Gibson – Bruce Drum Collection). Image: 956534.

United Airlines aircraft slide show (historic liveries):

United Airlines aircraft photo gallery (historic liveries):

United Airlines is temporarily curbing its flights due to surging Omicron

A letter to United employees

by CEO Scott Kirby.

Happy New Year – I want to start this message with a thank you.

Our frontline teams continue to put in a tremendous effort during what I know is an incredibly challenging and stressful time – the Omicron surge has put a strain on our operation, resulting in customer disruptions during a busy holiday season. I appreciate your professionalism, creativity, and caring approach – it’s really made all the difference in helping us manage the impact on our customers.

In addition to impacting our operation and our customers, I also know that Omicron has affected the personal well-being of our United team. We have about 3,000 employees who are currently positive for COVID. Just as an example, in one day alone at Newark, nearly one-third of our workforce called out sick. To those who are out sick or isolating, we wish you a speedy recovery.

But as difficult as this period has been for you and our customers, there are two pieces of good news:

While we go to great lengths to avoid cancelling flights, we worked to get ahead of the impact by acting early to cancel flights when necessary and notifying impacted customers in advance of them coming to the airport – we’re also reducing our near-term schedules to make sure we have the staffing and resources to take care of customers. As a result, we’ve been able to get a high percentage of our customers on other flights and close to their original arrival time. And considering the impact of Omicron and winter weather, our NPS scores and contact center hold times continue to hold up well. While we hate to ever have any operational disruptions, these results are a credit to all of you and your teams so thank you again.
The second and most important piece of good news is that our vaccine requirement is working – and saving lives. While we have about 3,000 employees who are currently positive for COVID, zero of our vaccinated employees are currently hospitalized. Since our vaccine policy went into effect, the hospitalization rate among our employees has been 100x lower than the general population in the U.S. Prior to our vaccine requirement, tragically, more than one United employee on average *per week* was dying from COVID. But we’ve now gone eight straight weeks with zero COVID-related deaths among our vaccinated employees – based on United’s prior experience and the nationwide data related to COVID fatalities among the unvaccinated, that means there are approximately 8-10 United employees who are alive today because of our vaccine requirement.

In dealing with COVID, zero is the word that matters – zero deaths and zero hospitalizations for vaccinated employees. And while I know that some people still disagree with our policy, United is proving that requiring the vaccine is the right thing to do because it saves lives.

Thank you for all you have done as we navigated the unprecedented and unpredictable challenges that COVID has thrown our way. Stay safe and please continue to take care of each other and our customers.

From CNN:

“United Airlines said it is reducing its flight schedule in hopes of stemming Covid-related staffing shortages that have caused thousands of flight cancellations across the industry.

In a new company-wide memo, CEO Scott Kirby said the airline is “reducing our near-term schedules to make sure we have the staffing and resources to take care of customers.”

Read the full report:

https://www.msn.com/en-us/travel/news/united-airlines-is-curbing-flights-amid-covid/ar-AASFAqb?ocid=msedgntp

CDB Aviation completes the deliveries of 15 new Boeing aircraft to United Airlines

CDB Aviation, a wholly owned Irish subsidiary of China Development Bank Financial Leasing Co., Ltd., has announced the completion of deliveries of a fleet of fifteen new Boeing aircraft to U.S.-based United Airlines Holdings, Inc. The sale and leaseback transaction covered a fleet of two 787-9 Dreamliners and thirteen 737 MAX 8 aircraft, which were delivered between 2020 and 2021.

The two 787-9s are powered by General Electric GEnx engines and configured in a 257-seat layout with the new Polaris and Premium Plus cabins. As air travel returns, these widebody aircraft are expected to deliver the advantages of lower fuel consumption and efficient economics to open new routes and markets.

The thirteen 737 MAX 8 aircraft, powered by CFM International’s LEAP-1B engines, feature a total of 166 seats in a 2-cabin layout. The MAXs are operated on the carrier’s short- and medium-haul missions, delivering a reduced environmental impact and an enhanced passenger experience as United advances its long-term strategy to further entrench domestic operations.

United Airlines offers its pilots triple pay to ease Omicron flight disruptions

United Airlines is offering its pilots triple pay to fly their assigned flights for most of January to help ease a staffing shortage driven by the rapid spread of the Omicron variant of COVID-19 according to CNBC.