Virgin Australia suspends all international flying, grounds 53 aircraft

Virgin Australia has made this announcement:

Suspension of all international flying from March 30 to June 14, 2020
Group domestic capacity reduction of 50 percent until June 14, 2020
Temporary grounding of the equivalent of 53 aircraft from the Group’s fleet
Dedicated customer care hub for impacted guests at virginaustralia.com

The Virgin Australia Group has today announced a temporary suspension of international services and further cuts to domestic capacity in response to expanded government travel restrictions and increased impacts from COVID-19 on travel demand.

As a leading airline group, Virgin Australia will work closely with Government to prioritise bringing Australians home and returning visitors back to their point of origin safely, while maintaining its important role in supporting connectivity and the nation’s economy.

CEO Commentary

Virgin Australia CEO and Managing Director Paul Scurrah said, “We have entered an unprecedented time in the global aviation industry, which has required us to take significant action to responsibly manage our business while balancing traveller demands and supporting the wellbeing of Australians.

“We have responded by making tough decisions which include reducing our domestic capacity and phasing in the temporary suspension of international flying for a period of two and a half months.

International changes

The Group will suspend all international flying for a period of two and a half months in response to the new travel restrictions announced by Government. This includes the grounding of five Boeing 777, one Airbus A330 and fourteen Boeing 737 aircraft from the Group’s international fleet.

The changes include:

Temporary suspension of all international services from 30 March to 14 June 2020 inclusive.
Melbourne to Los Angeles services suspended from 20 March.
Inaugural Brisbane to Haneda service, postponed from 29 March.
Inaugural Melbourne to Denpasar service, postponed from 29 March.

Virgin Australia will operate a reduced international schedule between now and March 29, 2020 to enable Australians to return home and visitors to return to their point of origin.

Domestic changes

In response to weakened demand, the Group will reduce domestic capacity by around 50 percent until June 14, 2020. This includes the grounding of twenty Boeing 737, six A320, two ATR and five Airbus A330 aircraft from the Group’s domestic fleet.

The route and schedule detail of these changes across Virgin Australia and Tigerair Australia is currently being worked through and will be published over the next week.

Impact on our people

The temporary grounding of the international fleet and reduction in domestic capacity will impact the company’s workforce and the Group is working constructively with our team members and their unions.

The Group is undertaking a range of measures to address the current situation including the use of accrued annual leave, leave without pay, redeployment and, in some circumstances, redundancies.

These are in addition to measures we’ve already announced, including the temporary reduction in Chairman and Board of Director fees by 15 per cent, removal of management bonuses, no base salary increases for non-EA team members and additional leave measures.

Support for guests

Virgin Australia is offering flexible booking options for impacted guests and those who wish to change their travel due to COVID-19. Virgin Australia has also set up a dedicated customer care hub on our website to deal with the surge of customer queries and travel changes.

Guests with new or existing domestic and international bookings through to 30 June 2020 have the option to change their flight to a later date, and/or a different destination, without incurring a change fee. Guests who no longer wish to travel can cancel their flight and retain the value of the booking as a travel credit.
Guests affected by the suspension will be contacted regarding their booking. Guests who have booked an international flight between 30 March and 14 June will be contacted by Virgin Australia within the next 14 days via email.
Travel agents will make direct contact with guests who have booked through them.

Guests are advised that due to the large number of schedule changes they should not contact the airline unless they are travelling in the next 24 hours or need immediate assistance to return home or to their point of origin.

Virgin Australia aircraft photo gallery:

QANTAS Group cuts international flying by 90%, grounds around 150 aircraft

QANTAS Group has made this announcement:

As a result of significant falls in travel demand due to Coronavirus, and new government restrictions across multiple jurisdictions in recent days, QANTAS Airways and Jetstar Airways will make further and much larger cuts to domestic and international flying schedules.

To be phased in from the end of March 2020 onwards:

Total Group International capacity will be cut by around 90 percent until at least the end of May 2020. This is up from a 23 per cent reduction for the fourth quarter of FY20 announced last week and largely reflects the demand impact of severe quarantine requirements on people’s ability to travel overseas.
Total Group Domestic capacity will be cut by around 60 percent until at least the end of May 2020. This is a major increase from the 5 per cent reduction for the fourth quarter of FY20 and reflects a rapid decline in forward travel demand due to government containment measures, corporate travel bans and a general pullback from everyday activities across the community.
This represents the grounding of around 150 aircraft, including almost all of the Group’s wide-body fleet.
Previously announced cuts in place from end-May through to mid-September remain in place and are likely to be increased, depending on demand.

The route-by-route detail of these changes across QANTAS and Jetstar is currently being worked through and will be announced in coming days.

Despite the deep cuts, the national carrier’s critical role in transporting people and goods on key international, domestic, routes will be maintained. This includes using some domestic passenger aircraft for freight-only flights to replace lost capacity from regular scheduled services. QANTAS’ fleet of freighters will continue to be fully utilized.

PEOPLE IMPACT

The precipitous decline in demand and resulting cuts to flying mean that the QANTAS Group is confronted with a significant labor surplus across its operations. Travel demand is unlikely to rebound for weeks or possibly months and the impact of this will be felt across the entire workforce of 30,000 people.

The QANTAS Group is working to manage this impact as much as possible, including through the use of paid and unpaid leave. This will be in addition to measures already announced, including three months of no pay for the CEO and Chairman, significant pay cuts for Group Executive Management and Board members, and cancelling of annual bonuses and an off-market buy back.

CUSTOMER IMPACT

The Group has issued a wide-ranging booking waiver for customers wanting to suspend their travel plans.

Customers with existing bookings on any domestic or international flight until May 31, 2020, who no longer wish to travel, can cancel their flight and retain the value of the booking as a travel credit voucher. This needs to be processed by March 31, 2020.

Customers who make a new domestic or international booking and later decide they no longer wish to travel, can cancel their flight and retain the value of the booking as a QANTAS travel credit or Jetstar travel voucher. This applies to bookings made from March 10, 2020 until March 31, 2020 for travel before May 31, 2020.

QANTAS Airways aircraft photo gallery:

KLM to reduce the working hours of 70% of its staff

KLM has made this announcement:

KLM has applied for a reduction in working hours (werktijdverkorting) of approximately 70% for all staff and is still discussing with trade unions how this can be achieved in the best possible way. This is necessary, because KLM will have to reduce the flight schedule to 10 to 20% in the coming period.

On March 16, CEO Pieter Elbers communicated this in a video message to KLM colleagues. More and more airlines are deciding to ground their fleets completely and send employees home unpaid. KLM has opted for a more balanced approach in which care for both customers and employees comes first.

With measures, such as a reduction in working hours (werktijdverkorting), KLM is looking for ways to significantly reduce costs. At the same time, the airline makes every effort to repatriate as many customers as possible and to allow employees to retain their jobs. KLM will continue to adapt to new developments.

KLM aircraft photo gallery:

Air Corsica reduces its schedule

Air Corsica has made this announcement:

In accordance with the new government instructions imposing strict restrictions on individual travel, Air Corsica is changing its flight schedule for the next fifteen days.

All scheduled scheduled flights are cancelled.

A minimum program is set up on the 12 public service flights in consultation with the Executive Council of Corsica, in order to keep the Region continuity for the benefit of people with mandatory travel needs as well as for the transport of cargo , medical samples and blood.

As of March 18, the Air Corsica network will therefore be operated as follows:

– Reduced frequencies, with an average return and return rotation per day and per line:

– Ajaccio and Bastia-Marseille (Airbus A320):
▪ 1 A / R Monday to Friday morning only, with stopover in Calvi or Figari
▪ 1 A / R daily at the end of the afternoon

– Ajaccio and Bastia-Paris Orly (Airbus A320):
▪ 1 A / R daily in the morning

– Ajaccio and Bastia-Nice (ATR 72):
▪ 1 A / R daily in the middle of the day

– Calvi-Marseille and Figari-Marseille (Airbus A320):
▪ 1 A / R Monday to Friday only, in the morning

– Calvi-Paris Orly and Figari-Paris Orly (Airbus A318 operated by Air France):
▪ 1 A / R on Wednesday, Friday and Sunday o Calvi-Nice and Figari-Nice (ATR 72):
▪ 1 A / R daily in the middle of the day

– Reduced capacity in order to comply with physical separation measures in force:
▪ Airbus A320 Limited to 80 passengers instead of 180/186 usually
▪ ATR 72 limited to 30 passengers instead of 70 usually

– Special sanitary measures for crews and cabin cleaning.

These provisions are subject to changes with very short notice, within the framework of a monitoring committee set up between the Corsica Transport Office and Air Corsica.

Air Corsica aircraft photo gallery:

Brussels Airlines temporarily suspends all its flights as of March 21

Brussels Airlines has made this announcement:

Given the extraordinary circumstances caused by the worldwide Coronavirus crisis, Brussels Airlines has decided to temporarily suspend its flight operations from March 21, 2020. Between now and then, Brussels Airlines’ flight operations will be reduced gradually in a controlled and structured manner in order to bring passengers and crews home.

The decision of Brussels Airlines to temporarily suspend all its flights between March 21 and April 20 has also been taken following the measures imposed by different authorities, such as the negative travel advice of the Belgian authorities, which Brussels Airlines fully understands, and the increasing number of national authorities in Europe and beyond who no longer allow flights to their territory.

As of March 17, the airline will gradually reduce its flight schedule until March 20. From March 21 until April 19 included, all flights will be suspended. A continued and extended goodwill policy for customers is in place, offering them the opportunity to reschedule their flights to a later date.

All intercontinental departures to Africa, will as of March 17 be postponed to the afternoon, for connectivity reasons with the short haul network.

The Belgian carrier will continue to keep a minimal capacity on standby base for repatriation flights should this be required.

The spread of the coronavirus and associated flight bans and other measures restricting air connectivity imposed by many countries around the world, have already severely and negatively impacted Brussels Airlines’ flight schedules in the past few days, as well as its financial situation. Therefore the airline is in discussion with the government with regards to support.

Temporary technical unemployment for all Brussels Airlines employees

Brussels Airlines employees are already working in a 30% temporary technical unemployment regime since 16 March. Together with its social partners, the company is working on the expansion of the partial temporary technical unemployment to 100% for the period of the temporary flight suspension. Some exceptions to the full temporary unemployment will be made to cover the repatriation flights and the restart of the operations.

Extensive goodwill policies for customers

Passengers on flights that were planned within the next days and are cancelled due to the current extraordinary situation are automatically rebooked. Brussels Airlines asks passengers with a flight now until Friday to check the status of their rebooking at brusselsairlines.com under “My Booking”. Customers who have provided their telephone number or e-mail address during the booking process, as well as members of the frequent flyer programme Miles & More, will be automatically informed about changes in the flight programme by SMS or e-mail.

Passengers whose scheduled flights do not take place in the next 7 days are requested to refrain from contacting the Service Center in the coming days. This way, they give the service center agents the opportunity to first take care of those customers who have a prompt departure.

As announced last week, Brussels Airlines is offering all passengers an extended goodwill arrangement: Passengers have time until June 1 to decide on a new travel date and, if they choose, to change their ticket to a different destination.

Brussels Airlines Head of Customer Service Tanguy Cartuyvels asks all customers for patience: “Our colleagues do their best to deal with our customers’ questions as quickly as possible. However, due to the high volume of enquiries there are longer waiting times. I therefore ask for your patience, but rest assured that we will not let anyone down: all customer enquiries will be processed.

Brussels Airlines aircraft photo gallery:

WestJet suspends all international and trans-border flights

WestJet Airlines made this announcement:

On March 16, Prime Minister Trudeau made an explicit declaration to all Canadians abroad that it is time to come home. Based on this statement and the recommendations to Canadians to control the spread of the coronavirus COVID-19, we have made impactful decisions related to our operations.

On Sunday, March 22 at 11:59 p.m. MDT, we will suspend scheduled commercial operations for all international and transborder flights for a 30 day period. To be clear, this means our final commercially scheduled flights from international and transborder destinations will launch on Sunday night by 11:59 p.m. local time; after that, we will be operating rescue and repatriation flights with our partners.

On Wednesday, March 18 at 11:59 p.m. MDT, WestJet will suspend all outbound international ticket sales for travel until Sunday, March 22 at 11:59 p.m. MDT, so we are no longer sending Canadians out of the country and can instead focus on bringing them home.

To assist Canadians in returning home on short notice, we are in the process of lowering prices on our remaining seats into Canada in all cabins.

In addition, we will also reduce our domestic schedule by approximately 50 per cent. At this point, all network changes are in place for the next 30 days.

WestJetters are known for our level of care and this situation is no different. While this is a difficult time, we now have the responsibility as a Canadian airline to bring our citizens home.

-Statement from Ed Sims, WestJet President and Chief Executive Officer

WestJet aircraft photo gallery:

Air Dolomiti suspends operations

Air Dolomiti has made this announcement:

Air Dolomiti temporarily suspends its flight plan until April 19, 2020

Due to the increasing limits imposed on travel and the consequent decrease in demand for air travel in Italy and Europe, Air Dolomiti is forced to temporarily suspend its flight plan from March 18 until April 19, 2020.

In view of the exceptional circumstances caused by the spread of the Coronavirus, the carrier aligns itself with the measures already taken by some other airlines of the Lufthansa Group to which it belongs.

Air Dolomiti aircraft photo gallery:

Reuters: Italian government to take control of Alitalia, passengers must wear masks!

Get ready for Alitalia 4. Due to the coronavirus, efforts to sell the flag carrier have failed. Now the beleaguered Italian government is preparing to take control of the carrier. What could go wrong?

From Reuters:

“The Italian government plans to take control of Alitalia, a draft decree seen by Reuters showed on Monday, as the loss-making carrier risks going belly up due to the impact of the coronavirus outbreak.

The government has earmarked 600 million euros ($670 million) to keep the airline afloat, the draft decree also showed.

On Sunday a source with knowledge of the matter told Reuters Alitalia had nearly run out of cash despite having received 400 million euros from the government at the beginning of this year.”

In other news, Alitalia is operating special repatriation flights of Italian citizens.

After the decision of almost all international airlines to suspend air services to and from Italy, Alitalia will continue to guarantee, unless restrictions on air traffic, international flights to and from Brussels, Berlin, Frankfurt, Munich, Paris, Marseille, Nice, Cairo and Algiers.

Alitalia will also fly on long-haul routes to and from Sao Paulo, Rio de Janeiro, Johannesburg, Delhi, Tokyo and – until March 17 – Miami and Buenos Aires.

In Italy, the airline will continue to operate at least one daily return flight to and from most of the domestic airports still open after the provisions of the Decree of the Italian Ministry of Infrastructure and Transports.

Alitalia also reminds that, following the temporary closure of Milan Linate airport, from March 16, it will move its operations to Terminal 2 at Milan Malpensa airport. The airline will fly from Malpensa to domestic airports such as Bari, Cagliari, Catania, Lamezia Terme, Naples, Palermo and Rome Fiumicino. Furthermore, starting from March 17, check-in operations for all Alitalia’s domestic, international and intercontinental flights at Rome Fiumicino airport will be carried out at Terminal 3, following the temporary closure of Terminal 1.

Finally, Alitalia is requiring passengers to wear protective masks.

Alitalia issued this statement:

The health and safety of travellers and employees has always been Alitalia’s top priority. For this reason, Alitalia informs passengers that they will be asked to provide themselves, before boarding the plane, with a protective breathing mask which must be worn if a large number of travelers on board doesn’t allow to respect the 1-meter interpersonal safety distance.

The measure comes into force with immediate effect and is part of the protocols against infection that have been adopted by Alitalia in accordance with the provisions of the competent Authorities. Alitalia could therefore deny boarding to passengers who will not be in possession of the personal protective devices. Alitalia recommends travelers to wear protective breathing mask also at airports and during boarding and disembarking from aircraft.

The new safety procedure comes on the heels of the other extraordinary measures adopted by Alitalia to protect the health of travelers and employees, sometimes also through the redesign of the onboard service. Furthermore, in order to limit the spread of COVID-19, Alitalia has increased the cleaning activities on its entire fleet, with daily disinfection and sanitation of all the surfaces in the aircraft cabins.

Alitalia crews are trained to activate, if necessary, the health protocol provided to protect travelers from the risk of contamination. Crew members also have on planes a biohazard kit available to deal with passengers with suspicious symptoms, latex gloves to collect items distributed on board and protective breathing masks to be used during service.

All of Alitalia aircraft fleet are equipped with hospital grade high-efficiency particulate (HEPA) filters which ensure 99.7% cleaning of the cabin air and completely exchange with fresh air thirty times per hour.

Staff at airports may also use protective breathing masks and latex gloves during service. Furthermore, Alitalia has established a quota system for access to the lounges with the aim of ensuring compliance with the safety distances established by the Italian Government’s provisions.

Alitalia has also adopted smart working solutions to keep its ground employees as safe as possible preventing the spread of the disease.

Alitalia aircraft photo gallery:

United Airlines further reduces domestic and international schedules

United Airlines has made this announcement:

United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April – this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.

International

Across the Atlantic, Pacific and Latin America, United will operate approximately 45 daily flights in April.

United’s International Schedule for April 2020

Atlantic
New York/Newark	Brussels Frankfurt London-Heathrow Mumbai New Delhi Tel Aviv	Daily Daily Daily Daily Daily Daily
Washington Dulles	London-Heathrow	Daily

Pacific

New York/Newark

Tokyo-Narita

4x / weekly

San Francisco

Melbourne

Osaka

Singapore

Sydney

Tokyo-Haneda

Tokyo-Narita

3x / weekly

5x / weekly

Daily

Latin America
Mexico
Houston	Cancún Guadalajara Leon Los Cabos Mazatlán México City Monterrey Puerto Vallarta	Daily Daily Daily Daily Saturdays Daily Daily Daily
Los Angeles	Los Cabos	Daily
San Francisco	Los Cabos Puerto Vallarta Cancun	Daily Daily Daily
Chicago	Cancun	Daily
New York / Newark	Cancun	Daily
Caribbean
New York / Newark	Antigua Nassau Providenciales Punta Cana Santo Domingo San Juan St. Lucia St. Thomas	Saturdays Daily Daily Daily Daily Daily Saturdays Daily
Central and South America
Houston	Belize City Sao Paulo	Daily Daily

Domestic

While United does not plan to suspend service to any single U.S. city now – with the exception of Mammoth Lakes, CA – the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.

United’s Domestic Suspensions

Hub	Route Suspensions	Remaining Service
Denver	Arcata/Eureka	LAX, SFO
New York/Newark	Akron/Canton	ORD
	Hilton Head	IAD, ORD
	Honolulu	DEN, IAH, LAX, ORD, SFO
	Omaha	DEN, IAH, ORD
	Portland, Oregon	DEN, IAH, ORD, SFO
	Seattle	DEN, IAD, IAH, LAX, ORD, SFO
	Sacramento	DEN, IAH, LAX, ORD, SFO
	Knoxville	DEN, IAH, IAD, ORD
	Fayetteville	DEN, IAH, ORD
	Salt Lake City	DEN, IAH, LAX, ORD, SFO
Washington Dulles	Grand Rapids	DEN, EWR, ORD
	Honolulu	DEN, IAH, LAX, ORD, SFO
	Portland, Oregon	DEN, IAH, ORD, SFO
	Sacramento	DEN, IAH, LAX, ORD, SFO
Houston	Hartford	DEN, IAD, ORD
	Boise	DEN, LAX, ORD, SFO
	Grand Rapids	DEN, EWR, ORD
	Lexington	IAD, ORD
	Ontario, California	DEN, SFO
	Palm Springs	DEN, LAX, SFO
	San Jose, California	DEN
	Akron/Canton	ORD
	Reno	DEN, LAX, SFO
	Edmonton, Canada	DEN
	Vancouver, Canada	DEN, LAX, ORD, SFO
Los Angeles	Austin	DEN, EWR, IAD, IAH, ORD, SFO
	Baltimore	DEN, IAH, ORD
	Kahului (Maui)	DEN, SFO
	Kona	DEN, SFO
	Lihue	DEN, SFO
	Madison	DEN, EWR, IAD, ORD
	San Antonio	DEN, EWR, IAD, IAH, ORD
	St. George	DEN
	Mammoth, California	Seasonal Suspension
Chicago	Bismarck	DEN
Chicago	Kahului (Maui)	DEN, SFO
Chicago	Bozeman	DEN, LAX, SFO
	Fresno	DEN, LAX, SFO
	Spokane	DEN, SFO
	Palm Springs	DEN, LAX, SFO
	Reno	DEN, LAX, SFO
	San Jose, California	DEN
	Ottawa, Canada	IAD
	Eugene	DEN, LAX, SFO
	Wilmington	IAD
	Jackson, Mississippi	IAH
San Francisco	Nashville	DEN, EWR, IAD, IAH, ORD
	Baltimore	DEN, IAH, ORD
	Columbus, Ohio	DEN, EWR, IAD, IAH, ORD
	Detroit	DEN, EWR, IAD, IAH, ORD
	Indianapolis	DEN, EWR, IAD, IAH, ORD
	Kansas City	DEN, EWR, IAD, IAH, ORD
	Madison	DEN, EWR, IAD, ORD
	Omaha	DEN, IAH, ORD
	Philadelphia	DEN, IAD, IAH, ORD
	Pittsburgh	DEN, EWR, IAD, IAH, ORD
	Raleigh/Durham	DEN, EWR, IAD, IAH, ORD
	San Antonio	DEN, EWR, IAD, IAH, ORD
	St. Louis	DEN, EWR, IAD, IAH, ORD
	Tampa	DEN, EWR, IAD, IAH, ORD
	Toronto, Canada	DEN, EWR, IAD, IAH, ORD
	Mammoth Lakes, California	Seasonal Suspension
	Fort Lauderdale	DEN, EWR, IAD, IAH, ORD
	New Orleans	DEN, EWR, IAD, IAH, ORD
	Fayetteville	DEN, IAH, ORD

American Airlines makes changes to Admirals Club lounges and Flagship lounges in response to COVID-19

Effective on March 17, 2020, American Airlines is making operational changes to Admirals Club lounges and Flagship Lounges. These changes are in response to significant decrease in demand and changes from government mandates in response to coronavirus (COVID-19). American is closely monitoring government policy changes, Centers for Disease Control and Prevention (CDC) guidelines and demand and will continue to make changes as necessary.

Food and beverage procedures have been changed in response to state and city mandates in Massachusetts, New Jersey, New York, Orlando, Pennsylvania and San Francisco.
American has temporarily closed some U.S. Admirals Club locations in airports with multiple lounges in response to decreased demand.
Admirals Club lounges in Paris (CDG), Rio de Janeiro (GIG), São Paulo (GRU) and Buenos Aires (EZE) and the Flagship Lounge in London (LHR) have been temporarily closed. The LHR Admirals Club will remain open with reduced hours.

Changes by location include:

Domestic Admirals Club lounges

Boston (BOS)
Per government mandate, alcohol will not be served to guests during this time. All food will be served as to-go items and may be consumed on the premises. Avocado toast and guacamole action stations have been temporarily suspended as a result of government mandates.

Chicago (ORD)
Admirals Clubs located in G and L will be temporarily closed. The Admirals Club in H/K will remain open.

Dallas-Fort Worth (DFW)
Admirals Club lounge in Terminals E will temporarily close. Admirals Club lounges in terminals A, B, C and D will remain open.

Los Angeles (LAX)
The Admirals Club in Terminal 5 will be temporarily closed. Guests can continue to utilize the Admirals Club lounges at Terminal 4 and the Eagle Regional Terminal.

New York (JFK)
Per government mandate, alcohol will not be served to guests during this time. All food will be served as to-go items and may not be consumed on the premises. Avocado toast and guacamole stations have been temporarily suspended as a result of government mandates.

The Admirals Club near Gate 42 will be temporarily closed. The Flagship Lounge near Gate 12 will remain open, and Admirals Club guests will be able to access the Flagship Lounge for Admirals Club grab and go service. To follow government mandates closing all restaurants, Flagship First Dining will be closed.

New York (LGA)
Per government mandate, alcohol will not be served to guests during this time. All food will be grab-and-go and cannot be consumed on the premises. Avocado toast and guacamole action stations have been temporarily suspended as a result of government mandates.

The Service Center will be temporarily closed. Guests can continue to utilize the Admirals Club in Terminal B, Concourse D.

Miami (MIA)
The Admirals Club located at D15 will be temporarily closed, and guests will be welcomed at the D30 Club.

Orlando, Florida (MCO)
Per government mandate, alcohol will not be served to guests during this time.

Philadelphia (PHL)
Per government mandate, alcohol will not be served to guests during this time.

Phoenix (PHX)
The Admirals Club located near Gate A20 will be temporarily closed, and guests will be welcomed to Admirals Club lounges located near Gates A7 and B4.

San Francisco (SFO)
Per government mandate, alcohol will not be served to guests during this time. All food will be grab-and-go and cannot be consumed on the premises.

International temporary changes

Admirals Club lounges in Paris (CDG), Rio de Janeiro (GIG), Buenos Aires (EZE) and São Paulo (GRU) are temporarily closed and will reopen when flying resumes to these destinations.

In London (LHR), Arrivals lounge hours have been temporarily reduced. The Flagship Lounge will be closed temporarily. Flagship guests will be welcomed into the Admirals Club and will be offered a complimentary menu.

Changes to food and beverage

American recently changed food and beverage procedures to provide even more peace of mind for customers. In addition to implementing state-mandated changes at BOS, EWR, JFK, LGA MCO, SFO and PHL, the airline made the following changes:

In Admirals Club lounges, breakfast and all-day options will be displayed on trays. Items will be either prepackaged or individually wrapped.
- This includes both hot and cold breakfast as well as all-day options.
- Prepackaged oatmeal with hot water will be available.
- Soup will no longer be served.
- Milk carafes will be replaced with chilled individual cartons. Other beverage dispensers (water, tea, juice, etc.) will move behind the bar.
Additional changes:
- Bulk condiments will be replaced with portion-controlled packets.
- Snack dispensers will be replaced with individually wrapped or prepackaged snacks.
- Cutlery and napkins will be prepackaged.
- Apples will be wrapped.
- Desserts will remain in the same display but individually wrapped.
- More frequent cleaning of touchscreens will be performed on beverage machines.
Other important information:
- Food for purchase will still be available.
- Avocado toast and guacamole action stations will still be offered, as the portions are individually made by servers using gloves. These stations will be temporarily suspended at BOS, LGA and JFK as a result of government mandates.