Tag Archives: iPad Mini

JetBlue Airways to accept Apple Pay, will deploy iPad minis for its inflight crewmembers

JetBlue Airways (New York) today announced plans to be the first major domestic carrier in the U.S. to accept Apple Pay™ in the sky, making mobile payments at cruising altitude simple and speedy.

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The airline continued:

Apple Pay logo

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Above Photo: JetBlue Airways.

Apple Pay gives customers an easy and secure way to pay for onboard purchases of premium offerings. Customers often already have their mobile phone in hand or nearby when the time comes to buy a snack or amenity. Those with an iPhone® 6, iPhone 6 Plus and soon Apple Watch™ can use Apple Pay to purchase premium offerings such as EatUp snack boxes and à la carte food options from the EatUp Café, premium beverages, onboard amenities and Even More Space seating.

An iPad mini for Every Inflight Crewmember

Apple iPad Mini

To enable Apple Pay in the air, JetBlue will deploy iPad minis and NFC-enabled cases to more than 3,500 inflight crewmembers. In addition to the cases with Apple Pay compatibility, each iPad mini will be loaded with a custom-designed iOS app — The Inflight Service Assistant — which will give inflight crewmembers access to customer manifest and flight data to provide the best experience possible to JetBlue customers.

JetBlue TrueBlue logo

The Inflight Service Assistant app offers crewmembers the ability to easily identify TrueBlue and Mosaic loyalty members by name for those special touches like wishing a customer a happy birthday. The iOS app will also offer timely flight information, aircraft configuration and safety information, along with the cases that offer with the payment processing capability for Apple Pay and traditional credit card purchases.

In addition to onboard purchases, JetBlue customers will be able use Apple Pay to complete purchases in JetBlue’s mobile iOS app later this year.

Copyright Photo: Ken Petersen/AirlinersGallery.com. Airbus A321-231 N937JB (msn 6245) in the Prism tail design taxies at New York (JFK).

JetBlue Airways aircraft slide show: AG Airline Slide Show

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JetBlue Airways to provide iPad minis to its flight attendants

JetBlue iPad Mini (JetBlue)(LRW)

JetBlue Airways (New York) has announced it will provide each inflight crewmember with an iPad mini for use as a point of sale and document management device. Crewmembers who will be working Mint flights, JetBlue’s new premium service offering between New York (JFK) and Los Angeles (LAX) and soon San Francisco (SFO), will be among the first to use this new technology onboard, and by April 2015, every inflight crewmember will have a device for onboard use.

In addition to deploying tablets, the airline is also debuting the In-Flight Service Assistant (IfSA), a purpose-built application and crew portal through which crewmembers can access key business applications to help facilitate the delivery of exceptional customer service and enhance operational efficiency while onboard. JetBlue also plans on releasing other core business applications that will provide Crewmembers with easy access to any forms, manuals and other resources that will streamline its operation and enhance the airline’s award winning service.

“We’ve recently made a number of exciting and innovative onboard enhancements to enrich the customer experience, such as expanding inflight entertainment, introducing Fly-Fitm and being the first US carrier to allow customers to use portable electronic devices gate-to-gate,” said Joanna Geraghty, Executive Vice President, Customer Experience, JetBlue Airways. “It’s clear the connected cabin is the next big thing, and with the introduction of iPad minis, our inflight crewmembers will be able to know more about our customers onboard and will have a better sense of real time opportunities and challenges on the ground as we look for ways to enhance our customers’ experience with that information. With this new tool, the possibilities are endless.”

Currently, JetBlue’s inflight crewmembers can use the IfSA app on their iPads to access an electronic manifest that not only shows if there are customers with special needs onboard, but also identifies TrueBlue and Mosaic customers. The iPads also assist crewmembers in completing onboard purchases as a point of sale device and contains translation technology that can translate questions, comments or concerns from customers in any language.

By December 2015, not only will inflight crewmembers be able to access their schedules, review their hotel and transportation information and acknowledge changes, but the airline can potentially provide them with limited access to customers’ JetBlue flight and onboard purchase history in an effort to personalize the onboard experience for better customer relationship management.

Since the successful implementation of iPads for JetBlue’s pilots as electronic flight bags in November 2013, the iPad mini was subsequently deployed for the inflight crew. Now, both groups can conveniently work together in a connected environment and provide real-time responses to any number of situations that may arise. Additionally, inflight crewmembers will have the ability to preempt or proactively address service recovery issues while onboard.

JetBlue is progressively rolling out Fly-Fi satellite broadband internet service across its fleet. As of today, 61 Airbus A320 and A321 aircraft were outfitted with this lightning fast service.

Copyright Photo: JetBlue Airways.

JetBlue Airways: AG Slide Show